Survey of State Regulators - Regulation of Crematories (GAO-03-831SP)

Q23. What consumer protections, if any, does your state have in place concerning crematories or crematory operators?

	Require that all funeral-related businesses provide general price lists	Provide one or more state-sponsored complaint hot lines	Provide on-line information to consumers through a state-sponsored web page	Conduct educational outreach programs to seniors and/or other consumers	Provide information on licensed facilities in good standing with the state	Hold public hearings to address consumer concerns or complaints	Conduct investigations of legitimate consumer complaints	Other	No consumer protections other than licensing, certification, or inspection
Alabama						X	X
Alaska									X
Arizona	X		X		X		X
Arkansas	X		X		X	X	X
California	X	X	X	X	X	X	X
Colorado
Connecticut		X	X		X		X
Delaware									X
Florida	X	X	X	X	X		X
Georgia	X		X		X		X
Hawaii								X
Idaho	X	X	X				X
Illinois
Indiana
Iowa	X				X		X
Kansas			X	X	X		X	X
Kentucky		X	X	X	X		X
Louisiana								X
Maine								X
Maryland	X						X	X
Massachusetts									X
Michigan			X	X	X		X
Minnesota	X		X		X		X
Mississippi									X
Missouri		X	X	X	X	X	X
Montana
Nebraska
Nevada		X	X		X		X
New Hampshire									X
New Jersey	X		X	X			X
New Mexico	X		X		X	X	X
New York	X						X
North Carolina		X	X		X		X
North Dakota
Ohio					X	X	X
Oklahoma			X	X	X	X	X
Oregon			X		X		X	X
Pennsylvania								X
Rhode Island			X		X		X
South Carolina	X						X
South Dakota	X		X		X	X	X
Tennessee							X	X
Texas	X	X	X	X		X	X
Utah	X						X
Vermont
Virginia	X	X	X	X	X	X	X
Washington			X	X	X		X
West Virginia			X				X
Wisconsin
Wyoming	X				X		X
Number Responding	18	10	24	11	23	10	33	8	5