Employment Services

3.	We would like to ask about services you may have gotten after you heard you were being laid off. Did you attend a Rapid Response meeting, which was a meeting held at your company around the time you were laid off? This meeting was led by a group of people that came to Toro to talk about benefits and services, such as unemployment benefits and job training.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 5.)
	3.		Don't know (Go to Question 49.)

4.	Did you get helpful information at this meeting?
	(Select one.)
	1.		Yes
	2.		No
	3.		Don't know

	The next few questions are about WIN Job Centers. When we talk about a WIN Job Center, we mean a place where you can go to get help with looking for a job or getting into training.

5.	Since you were laid off , have you gone to a WIN Job Center?
	(Select one.)
	1.		Yes
	2.		No (Go to Question 49.)
	3.		Don't know (Go to Question 49.)

	5a. In what month and year did you first go to a WIN Job Center after your most recent layoff?

	Month
	Year

6.	Now I am going to read a list of ways that might describe how you heard about WIN Job Center services. Did you hear about these services …

		Yes	No	Don't know
	a. From a Rapid Response meeting, which was a meeting held at your company ?
	b. From a friend or co-worker?
	c. From a letter from the Unemployment Office?
	d. From the newspaper/internet/television/radio?
	e. From a union representative.
	f. Was there some other way you heard about the services available at the WIN Job Center?

	If other, please specify.

7.	Now I am going to read a list of ways that might describe why you came to the WIN Job Center. Did you go to the WIN Job Center because….

		Yes	No	Don't know
	a. You wanted help finding a job, including getting resume writing help or job referrals?
	b. You wanted to get training for a job or occupation?
	c. You wanted help with taking the GED, or with improving your reading, writing, and/or English language skills?
	d. You wanted general information to learn more about benefits and services available to you?
	e. You heard from friends or former coworkers that the WIN Job Center had useful services?
	f. You had to come into the WIN Job Center to keep receiving your unemployment benefits?
	g. Was there some other reason you decided to come in to the WIN Job Center that I did not mention?

	If other, please specify.

	In the next set of questions we would like to find out which WIN Job Center services you have used and how helpful these services have been.

8.	Have you gone to a WIN Job Center and used services on your own, with little staff assistance? This could include things like using the resource room, researching job and career opportunities or watching career planning videos at the WIN Job Center.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 10.)
	3.		Don't know (Go to Question 10.)

9.	How helpful have these services been for you?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

10.	Have you taken any assessments or tests at the WIN Job Center, such as skills tests or interest tests? These might include the CHOICES test, TABE test or tests you might have taken on a computer to find out how skilled you are in a certa n area.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 12.)
	3.		Don't know (Go to Question 12.)

11.	How helpful have these assessments or tests been for you?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

12.	Have you gone to any workshops at the WIN Job Center? This could include workshops on resume writing, interviewing., or job search skills
	(Select one.)
	1.		Yes
	2.		No (Go to Question 14.)
	3.		Don't know (Go to Question 14.)

13.	How helpful have these workshops been for you?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

14.	Have you worked one-on-one with a WIN Job Center staff person? During these meetings you might have talked about things like getting into training or how to look for a new job.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 16.)
	3.		Don't know (Go to Question 16.)

15.	How helpful was it to work with the staff person?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

16.	Have you taken or are you now taking any training either in or outside the WIN Job Center, that the WIN Job Center staff helped you enroll in? This could include remedial or brush-up classes, GED classes, English language training, or training for a specific job.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 18.)
	3.		Don't know (Go to Question 18.)

17.	How helpful has this training been for you?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

Full Report: GAO-06-43

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