Employment Services

3.	We would like to ask about services you may have gotten after you heard you were being laid off. Did you attend a Rapid Response meeting, which was a meeting held at your company around the time you were laid off? This meeting was led by a group of people that came to Weyerhaeuser or to the union hall to talk about benefits and services, such as unemployment benefits and job training.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 5.)
	3.		Don't know (Go to Question 49.)

4.	Did you get helpful information at this meeting?
	(Select one.)
	1.		Yes
	2.		No
	3.		Don't know

	The next few questions are about WorkSource Centers. When we talk about a WorkSource Center, we mean a place where you can go to get help with looking for a job or getting into training.

5.	Since you were laid off , have you gone to a WorkSource Center?
	(Select one.)
	1.		Yes
	2.		No (Go to Question 49.)
	3.		Don't know (Go to Question 49.)

	5a. In what month and year did you first go to a WorkSource Center after your most recent layoff?

	Month
	Year

6.	Now I am going to read a list of ways that might describe how you heard about WorkSource Center services. Did you hear about these services …

		Yes	No	Don't know
	a. From a Rapid Response meeting, which was a meeting held at your company or to the union hall?
	b. From a friend or co-worker?
	c. From a letter from the WorkSource Center, which you might also know as the Department of Employment Security or the Unemployment Office?
	d. From the newspaper/internet/television/radio?
	e. From a union representative.
	f. Was there some other way you heard about the services available at the WorkSource Center?

	If other, please specify.

7.	Now I am going to read a list of ways that might describe why you came to the WorkSource Center. Did you go to the WorkSource Center because….

		Yes	No	Don't know
	a. You wanted help finding a job, including getting resume writing help or job referrals?
	b. You wanted to get training for a job or occupation?
	c. You wanted help with taking the GED, or with improving your reading, writing, and/or English language skills?
	d. You wanted general information to learn more about benefits and services available to you?
	e. You heard from friends or former coworkers that the WorkSource Center had useful services?
	f. You had to come into the WorkSource Center to keep receiving your unemployment benefits?
	g. Was there some other reason you decided to come in to the WorkSource Center that I did not mention?

	If other, please specify.

	In the next set of questions we would like to find out which WorkSource Center services you have used and how helpful these services have been.

8.	Have you gone to a WorkSource Center and used services on your own, with little staff assistance? This could include things like using the resource area, researching job and career opportunities or watching career planning videos at the WorkSource Center.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 10.)
	3.		Don't know (Go to Question 10.)

9.	How helpful have these services been for you?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

10.	Have you taken any assessments or tests at the WorkSource Center, such as skills tests or interest tests? These might include the TABE test or tests you might have taken on a computer to find out how skilled you are in a certain area.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 12.)
	3.		Don't know (Go to Question 12.)

11.	How helpful have these assessments or tests been for you?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

12.	Have you gone to any workshops at the WorkSource Center? This could include workshops on resume writing, interviewing., or job search skills
	(Select one.)
	1.		Yes
	2.		No (Go to Question 14.)
	3.		Don't know (Go to Question 14.)

13.	How helpful have these workshops been for you?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

14.	Have you worked one-on-one with a WorkSource Center counselor or case manager? During these meetings you might have talked about things like getting into training or how to look for a new job.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 16.)
	3.		Don't know (Go to Question 16.)

15.	How helpful was it to work with the counselor or case manager?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

16.	Have you taken or are you now taking any training either in or outside the WorkSource Center, that the WorkSource Center staff helped you enroll in? This could include remedial or brush-up classes, GED classes, English language training, or training for a specific job.
	(Select one.)
	1.		Yes
	2.		No (Go to Question 18.)
	3.		Don't know (Go to Question 18.)

17.	How helpful has this training been for you?
	(Select one.)
	1.		Very helpful
	2.		Moderately helpful
	3.		A little helpful
	4.		Not helpful at all
	5.		Don't know

Full Report: GAO-06-43

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