Q18. Since January 1, 2007, which, if any, of the following actions has your office taken in response to contract or user agreement violations?:
a. Inquired or obtained explanation from user
(If Question 15=Yes and Question 17=Yes or No)

Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Took this action 11.0 0.6-41.2
Did not take this action 79.5 46.8-96.7
Not permitted to take this action 9.5 0.3-42.0