Q7. To what extent, if at all, do you agree with the following statements as they relate to performance measures for the program(s)/operation(s)/project(s) that you are involved with? |
c. We have performance measures that tell us whether or not we are satisfying our customers. (Customer service measures) |
| To a very great extent (percent) |
To a great extent (percent) |
To a moderate extent (percent) |
To a small extent (percent) |
To no extent (percent) |
No basis to judge/Not applicable (percent) |
No response (percent) |
Number of respondents |
|
|---|---|---|---|---|---|---|---|---|
| All Agencies | 16.8 | 24.8 | 24.7 | 13.2 | 5.2 | 3.5 | 11.8 | 2,943 |
| Commerce | 15.2 | 29.1 | 23.6 | 11.5 | 7.6 | 0.9 | 12.1 | 115 |
| Defense | 16.9 | 26.3 | 29.0 | 10.0 | 4.0 | 1.0 | 12.7 | 120 |
| Education | 20.3 | 26.1 | 22.1 | 13.7 | 6.9 | 4.4 | 6.4 | 89 |
| Energy | 15.1 | 31.2 | 24.7 | 11.8 | 8.6 | 3.2 | 5.4 | 93 |
| Housing and Urban Development | 19.3 | 24.8 | 21.0 | 17.6 | 5.5 | 2.5 | 9.2 | 92 |
| Interior | 11.6 | 18.8 | 23.5 | 23.3 | 12.2 | 1.0 | 9.6 | 114 |
| Justice | 3.4 | 18.9 | 22.7 | 15.1 | 5.7 | 12.9 | 21.2 | 95 |
| Labor | 14.6 | 19.3 | 20.8 | 23.3 | 6.0 | 4.0 | 12.0 | 115 |
| State | 24.6 | 20.1 | 24.6 | 6.1 | 5.5 | 3.2 | 15.9 | 106 |
| Veterans Affairs | 31.4 | 28.2 | 17.1 | 11.1 | 2.2 | 3.3 | 6.7 | 111 |
| Agency for International Development | 15.2 | 25.0 | 20.1 | 7.6 | 11.5 | 3.3 | 17.4 | 67 |
| Forest Service | 4.0 | 19.4 | 22.9 | 33.2 | 14.4 | 0.0 | 6.1 | 119 |
| Agriculture-Excludes Forest Service | 15.3 | 15.6 | 33.9 | 14.9 | 8.4 | 4.0 | 7.9 | 119 |
| Environmental Protection Agency | 6.4 | 18.9 | 26.9 | 19.4 | 11.6 | 6.0 | 10.7 | 96 |
| General Services Administration | 48.4 | 25.8 | 8.3 | 1.7 | 3.4 | 1.1 | 11.3 | 106 |
| Centers for Medicare and Medicaid Services | 12.4 | 14.7 | 34.4 | 15.0 | 10.2 | 6.0 | 7.3 | 95 |
| Health and Human Services-Excludes CMS | 17.5 | 17.5 | 29.2 | 13.8 | 3.2 | 5.3 | 13.7 | 101 |
| Federal Emergency Management Agency | 15.4 | 27.2 | 13.0 | 18.0 | 3.8 | 0.5 | 22.0 | 71 |
| Homeland Security-Excludes FEMA | 12.2 | 28.9 | 18.3 | 13.4 | 7.0 | 7.1 | 13.1 | 115 |
| National Aeronautics and Space Administration | 30.2 | 34.3 | 17.4 | 6.3 | 1.3 | 2.1 | 8.4 | 91 |
| National Science Foundation | 21.2 | 27.9 | 25.5 | 12.6 | 1.8 | 1.5 | 9.5 | 58 |
| Nuclear Regulatory Commission | 25.8 | 21.0 | 25.3 | 18.2 | 4.4 | 4.3 | 1.0 | 94 |
| Office of Personnel Management | 15.4 | 35.0 | 18.7 | 11.9 | 6.1 | 2.4 | 10.3 | 93 |
| Small Business Administration | 11.4 | 17.2 | 28.1 | 20.8 | 12.0 | 3.1 | 7.3 | 107 |
| Social Security Administration | 17.4 | 26.5 | 25.9 | 16.3 | 2.6 | 0.0 | 11.3 | 130 |
| Federal Aviation Administration | 14.0 | 26.1 | 28.1 | 16.8 | 3.6 | 1.4 | 10.1 | 101 |
| Transportation-Excludes FAA | 10.2 | 24.4 | 23.4 | 17.5 | 13.2 | 3.1 | 8.3 | 98 |
| Internal Revenue Service | 26.9 | 28.8 | 23.1 | 10.0 | 0.2 | 4.1 | 6.9 | 139 |
| Treasury-Excludes IRS | 22.1 | 32.1 | 23.1 | 11.4 | 1.9 | 1.2 | 8.3 | 93 |