Q7. To what extent, if at all, do you agree with the following statements as they relate to performance measures for the program(s)/operation(s)/project(s) that you are involved with? |
d. We have performance measures that tell us about the quality of the products or services we provide. (Quality measures) |
| To a very great extent (percent) |
To a great extent (percent) |
To a moderate extent (percent) |
To a small extent (percent) |
To no extent (percent) |
No basis to judge/Not applicable (percent) |
No response (percent) |
Number of respondents |
|
|---|---|---|---|---|---|---|---|---|
| All Agencies | 15.4 | 24.8 | 26.8 | 14.6 | 3.9 | 2.3 | 12.3 | 2,943 |
| Commerce | 19.1 | 31.9 | 23.9 | 6.3 | 5.7 | 0.0 | 13.0 | 115 |
| Defense | 14.2 | 25.6 | 29.2 | 15.2 | 1.0 | 2.1 | 12.7 | 120 |
| Education | 21.1 | 26.9 | 27.8 | 8.5 | 3.7 | 2.0 | 10.1 | 89 |
| Energy | 14.0 | 34.4 | 25.8 | 11.8 | 7.5 | 1.0 | 5.4 | 93 |
| Housing and Urban Development | 16.0 | 23.5 | 30.3 | 14.3 | 4.2 | 2.5 | 9.2 | 92 |
| Interior | 14.5 | 14.9 | 22.9 | 24.7 | 11.2 | 2.0 | 9.8 | 114 |
| Justice | 4.2 | 19.3 | 22.4 | 17.4 | 6.1 | 8.3 | 22.4 | 95 |
| Labor | 14.7 | 23.8 | 30.2 | 8.9 | 8.3 | 2.0 | 12.0 | 115 |
| State | 17.1 | 21.2 | 24.1 | 10.5 | 3.7 | 7.0 | 16.5 | 106 |
| Veterans Affairs | 33.6 | 23.7 | 22.8 | 7.7 | 4.4 | 1.1 | 6.7 | 111 |
| Agency for International Development | 18.5 | 27.1 | 17.9 | 14.2 | 3.3 | 1.6 | 17.4 | 67 |
| Forest Service | 2.9 | 14.8 | 37.4 | 25.3 | 13.7 | 0.0 | 6.1 | 119 |
| Agriculture-Excludes Forest Service | 12.4 | 25.0 | 26.7 | 19.5 | 3.2 | 3.0 | 10.1 | 119 |
| Environmental Protection Agency | 10.7 | 17.6 | 26.3 | 20.9 | 11.6 | 2.1 | 10.7 | 96 |
| General Services Administration | 21.3 | 32.2 | 20.2 | 7.2 | 3.4 | 1.1 | 14.7 | 106 |
| Centers for Medicare and Medicaid Services | 13.6 | 23.8 | 25.6 | 20.3 | 4.1 | 4.1 | 8.5 | 95 |
| Health and Human Services-Excludes CMS | 20.5 | 17.6 | 26.0 | 10.6 | 8.4 | 2.1 | 14.7 | 101 |
| Federal Emergency Management Agency | 15.4 | 18.5 | 25.1 | 11.8 | 5.4 | 0.0 | 23.7 | 71 |
| Homeland Security-Excludes FEMA | 10.2 | 26.9 | 31.1 | 14.7 | 3.0 | 1.0 | 13.1 | 115 |
| National Aeronautics and Space Administration | 24.7 | 42.8 | 16.2 | 5.5 | 2.4 | 0.0 | 8.4 | 91 |
| National Science Foundation | 22.7 | 35.0 | 19.3 | 4.9 | 3.4 | 5.2 | 9.5 | 58 |
| Nuclear Regulatory Commission | 20.1 | 24.5 | 30.0 | 13.5 | 5.4 | 4.4 | 2.0 | 94 |
| Office of Personnel Management | 21.7 | 32.6 | 20.3 | 12.1 | 3.0 | 0.0 | 10.3 | 93 |
| Small Business Administration | 9.9 | 22.8 | 24.4 | 21.9 | 10.4 | 3.1 | 7.3 | 107 |
| Social Security Administration | 9.3 | 25.1 | 32.6 | 18.2 | 2.6 | 0.0 | 12.2 | 130 |
| Federal Aviation Administration | 14.2 | 23.7 | 29.1 | 19.4 | 1.2 | 1.2 | 11.3 | 101 |
| Transportation-Excludes FAA | 6.1 | 23.3 | 32.7 | 18.4 | 7.2 | 4.1 | 8.3 | 98 |
| Internal Revenue Service | 28.8 | 31.2 | 22.3 | 8.0 | 2.7 | 0.0 | 7.1 | 139 |
| Treasury-Excludes IRS | 18.5 | 35.2 | 21.6 | 10.9 | 4.3 | 1.2 | 8.3 | 93 |