Q18. Does your state commission measure the quality of telephone service provided by incumbent carriers using any of the following indicators? |
| Yes | No | Don't know | Number of respondents |
|
|---|---|---|---|---|
| a. Local service penetration rates | 6 | 42 | 0 | 48 |
| b. Comparable local usage plans | 18 | 29 | 0 | 47 |
| c. E-911 or 911 capability | 22 | 26 | 0 | 48 |
| d. Number of outages | 42 | 7 | 0 | 49 |
| e. Unfulfilled service requests | 38 | 10 | 1 | 49 |
| f. Number of consumer complaints | 42 | 6 | 1 | 49 |
| g. Other quality of service measures | 20 | 20 | 4 | 44 |