Q35. Does your state commission measure the quality of telephone service provided by competitive wireline carriers with CETC using any of the following indicators? |
| Yes | No | Don't know | Number of respondents |
|
|---|---|---|---|---|
| a. Local service penetration rates | 7 | 39 | 3 | 49 |
| b. Comparable local usage plans | 23 | 23 | 3 | 49 |
| c. E-911 or 911 capability | 23 | 22 | 4 | 49 |
| d. Number of outages | 30 | 14 | 5 | 49 |
| e. Unfulfilled service requests | 31 | 14 | 4 | 49 |
| f. Number of consumer complaints | 34 | 11 | 4 | 49 |
| g. Other quality of service measures | 13 | 27 | 4 | 44 |