Q64. Does your state commission measure the quality of telephone service provided by recipients of state High Cost funding using any of the following indicators? |
| Yes | No | Don't know | Number of respondents |
|
|---|---|---|---|---|
| a. Local service penetration rates | 1 | 22 | 0 | 23 |
| b. Comparable local usage plans | 12 | 11 | 0 | 23 |
| c. E-911 or 911 capability | 12 | 11 | 0 | 23 |
| d. Number of outages | 17 | 6 | 0 | 23 |
| e. Unfulfilled service requests | 15 | 8 | 0 | 23 |
| f. Number of consumer complaints | 16 | 6 | 0 | 22 |
| g. Compliance with CTIA Wireless requirements | 6 | 17 | 0 | 23 |
| h. Other quality of service measures | 11 | 8 | 1 | 20 |