Q11. How would you describe the usefulness of each of the following resources in helping you to participate successfully in the E-rate program during the past 3 years? |
b. USAC's Client Service Bureau (help desk) |
| Question choices |
||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Extremely useful | Very useful | Moderately useful | Slightly useful | Not at all useful | do not know or have not used this resource | |||||||
| Type | Estimated percentage |
95 percent confidence interval |
Estimated percentage |
95 percent confidence interval |
Estimated percentage |
95 percent confidence interval |
Estimated percentage |
95 percent confidence interval |
Estimated percentage |
95 percent confidence interval |
Estimated percentage |
95 percent confidence interval |
| 1. All respondents | 17.2 | 13.8-20.6 | 28.4 | 24.3-32.4 | 17.8 | 14.3-21.3 | 9.5 | 7.0-12.5 | 2.2 | 1.1-4.0 | 24.9 | 21.0-28.8 |
| 2. Rural | 13.8 | 9.7-18.9 | 27.2 | 21.4-32.9 | 18.6 | 13.7-24.4 | 9.8 | 6.3-14.5 | 2.3 | 0.7-5.2 | 28.3 | 22.4-34.3 |
| 3. Urban | 20.1 | 15.0-25.2 | 29.4 | 23.7-35.1 | 17.2 | 12.6-22.5 | 9.2 | 5.9-13.6 | 2.2 | 0.7-4.9 | 21.9 | 16.8-27.1 |
| 4. Priority 1 funding only | 16.1 | 12.4-19.9 | 27.6 | 23.1-32.1 | 18.0 | 14.1-22.0 | 8.2 | 5.6-11.4 | 2.1 | 0.9-4.1 | 27.9 | 23.3-32.5 |
| 5. At least some priority 2 funding | 21.7 | 14.1-31.1 | 31.6 | 22.4-40.7 | 16.8 | 10.0-25.9 | 15.3 | 8.6-24.5 | 2.5 | 0.3-8.7 | 12.0 | 6.4-19.9 |
| 6. School district | 15.0 | 11.0-19.7 | 28.3 | 23.0-33.6 | 18.0 | 13.7-23.1 | 10.4 | 7.1-14.6 | 2.6 | 1.1-5.3 | 25.6 | 20.6-30.7 |
| 7. Library | 13.8 | 6.6-24.3 | 38.9 | 27.6-50.3 | 12.0 | 5.6-21.6 | 6.6 | 2.1-14.8 | 4.4 | 0.9-12.5 | 24.3 | 14.7-36.2 |
| 8. School | 24.3 | 16.9-33.1 | 23.0 | 16.0-31.4 | 20.3 | 13.4-28.8 | 8.8 | 4.4-15.5 | 0.0 | 0.0-2.1 | 23.5 | 16.3-32.2 |