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|
The purpose of these questions is to determine whether the state has taken any actions to enforce rules for wireless phone service. For purposes of this section, an enforcement action includes any action taken by the state utility commission or its staff, before any state or federal administrative or judicial body seeking legal or equitable relief, or seeking administrative remedies (e.g., civil penalties, fines, cease-and-desist or show-cause orders, customer redress) relating to wireless phone service. |
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21.
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Since January 1, 2004, has the state utility commission initiated, intervened in, or settled an enforcement action against a wireless service provider for issues related to the provision of service in the state? |
| (Select one for each row.) |
| Yes | No | Do not know | No response | ||
|---|---|---|---|---|---|
| 21a.
|
State utility commission initiated an enforcement action | ||||
| 21b.
|
State utility commission intervened in an enforcement action | ||||
| 21c.
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State utility commission settled an enforcement action | ||||
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22.
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Since January 1, 2004, in which area(s) has the state utility commission initiated, intervened in, or settled an enforcement action against a wireless service provider for issues related to the provision of service in the state? |
| (Select one for each row.) |
| Yes | No | Not applicable | Do not know | No response | ||
|---|---|---|---|---|---|---|
| 22a.
|
Advertising disclosures | |||||
| 22b.
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Disclosure of terms and conditions at the point-of-sale | |||||
| 22c.
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Contract terms and conditions | |||||
| 22d.
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Billing practices (other than rate regulation) | |||||
| 22e.
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Quality of service | |||||
| 22f.
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Other | |||||
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If you answered "Other" above, please specify: |
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23.
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Since January 1, 2004, has an agency or office in your state other than the state utility commission initiated, intervened in, or settled an enforcement action against a wireless service provider for issues related to the provision of service in the state? |
| (Select one for each row.) |
| Yes | No | Do not know | No response | ||
|---|---|---|---|---|---|
| 23a.
|
Office of the Attorney General. | ||||
| 23b.
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Another state agency | ||||
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If you answered "another state agency" above, please specify which agency (or agencies): |
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