Q32. In general, for wireless phone service complaints the state utility commission refers or sends to the relevant carrier, does the state utility commission follow up with either the consumer or the carrier to determine if the complaint was addressed? |
| Not applicable (the state utility commission does not refer/send complaints to carriers). | Yes, the state utility commission follows up with both the consumer and the carrier. | Yes, the state utility commission follows up with the consumer only. | Yes, the state utility commission follows up with the carrier only. | No, the state utility commission does not follow up on complaints sent or referred to a carrier | Number of respondents |
|---|---|---|---|---|---|
| 5 | 15 | 1 | 0 | 12 | 33 |