Survey Questions for State Appraiser Regulatory Officials
U.S. Government Accountability Office
Contents
- Introduction
- General Information
- Agency Structure
- Agency Resources
- Agency Responsibilities and Activities
- Agency Revenues, Expenses, and Resources
- Education and Training of Appraisers
- Complaint Process
- Complaints Against Appraisers and AMCs
- ASC, National Registry, Policy Statements, and Compliance Reviews
- Dodd-Frank Wall Street Reform and Consumer Protection Act Requirements
- Appraisal Threshold
- Submit Your Final Responses to GAO
Introduction
The U.S. Government Accountability Office (GAO), an agency of the Congress, has ongoing
work under Section 1476 (d) of the Dodd-Frank Wall Street Reform and Consumer Protection
Act of 2010 (Dodd-Frank Act). The Dodd-Frank Act amends Title XI and requires GAO to
conduct a study to evaluate the Appraisal Subcommittee's (ASC) functions. Title
XI provisions address both the quality of appraisals and the qualifications of appraisers.
Title XI created a complex regulatory system that relies upon the actions of private, state,
and federal entities to help assure the quality of appraisals and the qualifications of
appraisers used in federally related transactions. Title XI relies on the states to (1)
implement the certification and licensing of all real estate appraisers and (2) monitor
and supervise compliance with appraisal standards and requirements.
For the mandated study, GAO is examining various appraisal oversight issues, including: (1)
ASC's ability to monitor and enforce state and federal appraisal requirements and standards,
(2) the extent to which additional data collection would enhance ASC's ability to perform its
functions, and (3) the extent to which current exemptions for appraisals for federally related
transactions need to be revised.
As part of this study, we are surveying officials of agencies that regulate real estate
appraisers in each of the states, territories, and the District of Columbia.
When responding, you may consult with others, if you think
it will help you give a more accurate answer. Your responses will be aggregated and
analyzed with those of all survey respondents. Individual responses will not be attributed
to you.
We anticipate the survey will take approximately 2 hours to complete, including the
time needed for research and consultation with your colleagues. Your responses can be
saved and accessed at a later date. To learn more about completing the survey,
printing your responses, and who to contact
if you have questions, _____.
Thank you in advance for your assistance in taking part in our survey.
General Information
1. Please enter the name, agency/organization, title, telephone number and e-mail address of the person completing this questionnaire.
Name (first and last):
Agency /Organization:
Title:
Telephone (Include area code):
E-mail address:
Agency Structure
Note: For purposes of the survey, agency also includes a Board or Commission
2. Does your agency have the following types of structure?
NOTE: 'Yes' responses for questions a-c total more than 100% because some respondents replied 'Yes' to more than one type of agency structure.
a. Independent state agency
b. State agency that reports to another state agency, division, or bureau
c. Other type of structure (specify below)
If you answered "yes" to "Other type of structure" in question 2, please specify.
3. If applicable, please provide the name of the agency to whom your agency reports.
4. Are the following part of your agency's structure?
a. State-appointed board or commission (e.g., appointed by governor, legislature, or agency)
b. Agency with state employees
5. If applicable, how many members are on your board or commission?
6. What types of compensation do your board or commission members receive for their services?
a. Stipend
b. Per diem
c. Salary
d. Expenses
e. Other compensation (specify below)
If you selected "yes" to "Other compensation" in question 6, please specify.
7. What is the term length (in years) for board or commission members?
| Less than 1 year |
1 to less than 4 years |
4-6 years |
Greater than 6 years |
No term length |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 60.0 | 32.0 | 0.0 | 2.0 | 0.0 | 6.0 | 50 |
8. Are board or commission members appointed at different times-that is, are the
terms staggered?
9. How many staff members do you have whose primary role is in one of the following positions and how many have appraisal experience, training, or knowledge?
Staff Type
Total number of staff in position
Number of staff in position with appraisal experience, training, or knowledge
a. Board or commission members
b. Board administrators/executive directors
c. Prosecuting attorneys
d. Investigators
e. Administrative staff
f. Other staff (specify below)
If you indicated totals for "other staff" in question 9, please specify the positions included in that total.
10. How often is the board or commission required to meet?
| At least once weekly |
At least once monthly | At least once bi-monthly | At least once quarterly | As needed |
Other (specify below) |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 12.0 | 8.0 | 46.0 | 12.0 | 18.0 | 4.0 | 50 |
If you selected "other" in question 10, please specify the requirement.
Agency Resources
Note: Full time equivalent (FTE) calculations may include multiples of staff, e.g., 2 part time employees working 20 hours per week would equal one FTE.
11. How many full time equivalent (FTE) staff does your agency have to carrying out your agency's Title XI appraiser oversight responsibilities?
a. State employees
| None | 1-5 | 6-10 | 11-15 | >15 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 14.0 | 70.0 | 10.0 | 2.0 | 2.0 | 0.0 | 0.0 | 2.0 | 50 |
b. Contractors
| None | 1-5 | 6-10 | 11-15 | >15 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 52.0 | 22.0 | 2.0 | 2.0 | 2.0 | 0.0 | 0.0 | 20.0 | 50 |
c. Other type(s) of staff (specify below)
| None | 1-5 | 6-10 | 11-15 | >15 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 48.0 | 6.0 | 2.0 | 0.0 | 2.0 | 0.0 | 0.0 | 42.0 | 50 |
If you select a numerical range for "Other type(s) of staff" in question 11, please specify the other types.
12. Does your agency share the following resources with other state agencies?
a. Board administrator/executive director
b. Secretaries
c. Office space
d. Investigators
e. Office equipment (e.g., computers, telephones, copiers, vehicles)
f. Attorneys
g. Other resource 1 (specify below)
h. Other resource 2 (specify below)
If you selected "yes" to "Other resource 1" in question 12, please specify the 1st other shared resource.
If you selected "yes" to "Other resource 2" in question 12, please specify the 2nd other shared resource.
Agency Responsibilities and Activities
Definitions:
Federally related transaction (FRT) refers to any real estate related financial
transaction that (1) a federal financial institutions regulatory agency (e.g., FDIC)
engages in, contracts for, or regulates; and (2) requires the services of an appraiser,
that is greater than $250,000 (de minimus level).
Appraisal Management Company (AMC), under the Dodd-Frank act, refers to
any external third party, in connection with collateralizing mortgage loans
or mortgage loans that are securitized, that is authorized either by a
creditor of a consumer credit transaction secured by a consumer's principal
dwelling or by an underwriter of or other principal in the secondary mortgage
markets, that oversees a network or panel of more than 15 certified or licensed
appraisers in a state or 25 or more nationally within a given year- in connection
with valuing properties collateralizing mortgage loans or mortgages incorporated
into a securitization.
13. How many appraisers are currently registered with your agency, excluding trainees, interns, and associates?
a. Certified General:
b. Certified Residential:
c. Licensed:
14. Does your agency currently have the authority to perform the following tasks?
a. Issuing standards for the way appraisals should be conducted in addition to those set by the Appraisal Standards Board (ASB)
b. Establishing qualifications for appraisers in addition to those established by the Appraisal Qualifications Board (AQB)
c. Monitoring licensed/certified appraisers under your agency's regulatory role
d. Monitoring AMCs under your agency's regulatory role
e. Approving courses for appraisers' qualifying education or training
f. Approving courses for appraisers'continuing education or training
g. Enforcing state regulations concerning appraisals (e.g., imposing disciplinary actions on appraisers)
h. Investigating complaints about appraisers
i. Implementing appraisal-related requirements in the Dodd-Frank Act
j. Interacting with other agencies within your state on appraisal matters
15. What is the status of legislative actions to register AMCs in your state?
| No legislation introduced |
Legislation introduced but not passed |
Legislation passed by state's legislative body or equivalent |
Legislation signed by governor (or his equivalent) |
Administrative rules and policies finalized |
Other status (specify below) |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 22.0 | 12.0 | 8.0 | 20.0 | 18.0 | 16.0 | 2.0 | 2.0 | 50 |
If you selected "Other status" in question 15, please specify the other status of the legislative action to register AMCs in your state.
16. Do you currently have an AMC registration statute in your state?
If yes, how many AMCs are currently operating in your state?
17. Prior to the enactment of the Dodd-Frank Act on 7/21/2010, did your state take the following steps to register AMCs to allow them to operate in your state?
a. Legislation in committee
b. Legislation introduced but not passed
c. Legislation passed by state's legislative body or equivalent
d. Legislation signed by governor (or his equivalent)
e. Administrative rules and policies finalized
f. Other steps (specify below)
If you selected "yes" to "Other steps" in question 16, please specify the other steps your state has taken.
Agency Revenues, Expenses, and Resources
Definition:
Revenue refers to funds collected through fees, fines, education, and penalties.
18. How is your agency funded?
a. Revenues (e.g., appraiser licensing fees, continuing education provider approval fees)
b. State appropriations or state budgeting process
c. Other source (specify below)
If you selected "yes" to "Other source" in question 18, please specify the other source of funding.
Note: For survey purposes, the terms "sweeping or swept" refer to actions taken by your state or territorial government to temporarily or permanently redirect funding allocated to or collected by your agency to the government's general fund.
19. Does your state have or exercise the following authorities?
a. Authority to "sweep" revenues collected by your agency into the state's general fund
b. Exercised "sweeping" authority
20. If your agency has "swept" revenues collected by your agency into the general fund, how many times in the past 4 fiscal years has this occurred?
21. What was the total amount of revenues (e.g., appraiser licensing fees, continuing education provider approval fees) collected by your agency in your most recently completed fiscal year?
| $0-$50,000 |
>$50,00-$100,000 |
>$100,000-$250,000 |
>$250,000-$500,000 |
>$500,000-$1 million | >$1 million-$5 million |
>$5million-$10 million |
Over $10 million |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | % | |
| 8.0 | 0.0 | 28.0 | 28.0 | 16.0 | 6.0 | 0.0 | 0.0 | 10.0 | 4.0 | 50 |
22. What was the total amount of funds available for your agency operations from budget allocation, agency expenditures, revenues, or any combination of those elements in your most recently completed fiscal year?
| $0-$50,000 |
>$50,00-$100,000 |
>$100,000-$250,000 |
>$250,000-$500,000 |
>$500,000-$1 million | >$1 million-$5 million |
>$5million-$10 million |
Over $10 million |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | % | |
| 4.0 | 8.0 | 10.0 | 26.0 | 14.0 | 6.0 | 2.0 | 2.0 | 18.0 | 10.0 | 50 |
23. How adequate or inadequate are the following in enabling your agency to meet its regulatory responsibilities?
a. Number of staff
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 40.0 | 32.0 | 2.0 | 14.0 | 10.0 | 2.0 | 0.0 | 50 |
b. Office supplies/equipment
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 62.0 | 24.0 | 8.0 | 2.0 | 2.0 | 2.0 | 0.0 | 50 |
c. Amount of funding
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 38.0 | 18.0 | 6.0 | 16.0 | 14.0 | 2.0 | 6.0 | 50 |
d. Number of investigators
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 40.0 | 24.0 | 4.0 | 22.0 | 6.0 | 2.0 | 2.0 | 50 |
e. Number of attorneys
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 34.0 | 32.0 | 6.0 | 20.0 | 6.0 | 2.0 | 0.0 | 50 |
f. Technology to upload required information to the National Registry
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 54.0 | 24.0 | 8.0 | 8.0 | 2.0 | 2.0 | 2.0 | 50 |
g. Amount of education and training opportunities for board/commission members
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 22.0 | 26.0 | 10.0 | 16.0 | 14.0 | 4.0 | 8.0 | 50 |
h. Amount of education and training opportunities for agency staff
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 26.0 | 22.0 | 14.0 | 18.0 | 18.0 | 0.0 | 2.0 | 50 |
24. Would the following suggested changes help or hinder your state's ability to regulate your state appraisal industry?
a. Providing more decision-making authority to ASC staff for carrying out its Title XI role and responsibilities
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 18.0 | 16.0 | 20.0 | 16.0 | 6.0 | 12.0 | 12.0 | 50 |
b. Increasing ASC staffing resources for carrying out its Title XI role and responsibilities
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 14.0 | 22.0 | 14.0 | 8.0 | 4.0 | 28.0 | 10.0 | 50 |
c. Providing more transparency of ASC oversight activities and functions
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 36.0 | 20.0 | 10.0 | 2.0 | 4.0 | 18.0 | 10.0 | 50 |
d. Replace state licensing/certification role with federal licensing/certification of appraisers by the ASC or some other federal entity
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 10.0 | 6.0 | 4.0 | 16.0 | 44.0 | 10.0 | 10.0 | 50 |
e. Establishing an independent arbitration or appeal process for states wishing to dispute findings from ASC state compliance reviews
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 28.0 | 32.0 | 14.0 | 4.0 | 0.0 | 18.0 | 4.0 | 50 |
f. Requiring that state investigators have training relevant to appraisals (e.g., joint TAF/AARO investigator training)
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 48.0 | 24.0 | 8.0 | 4.0 | 2.0 | 10.0 | 4.0 | 50 |
g. Requiring that board administrators/executive directors have training relevant to appraisals (e.g., joint TAF/AARO investigator training)
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 40.0 | 26.0 | 16.0 | 2.0 | 4.0 | 6.0 | 6.0 | 50 |
h. Requiring that attorneys have training relevant to appraisals (e.g., joint TAF/AARO investigator training)
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 42.0 | 30.0 | 12.0 | 2.0 | 4.0 | 6.0 | 4.0 | 50 |
i. Changing policy statement 10 guidance to allow different complaint processing times based on resolution method (e.g., settlement, arbitration, etc.) instead of 1 year from complaint filing date (i.e., one size fits all).
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 64.0 | 18.0 | 2.0 | 2.0 | 2.0 | 6.0 | 6.0 | 50 |
j. Eliminating the oversight role presently carried out by the ASC
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 22.0 | 6.0 | 12.0 | 20.0 | 22.0 | 14.0 | 4.0 | 50 |
k. Placing representatives of state government on the ASC's board as a member or liaison
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 36.0 | 30.0 | 10.0 | 4.0 | 0.0 | 14.0 | 6.0 | 50 |
l. Placing representatives of state government on TAF and its boards (i.e., AQB, ASB, and APB) as member or liaison
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 36.0 | 28.0 | 14.0 | 0.0 | 0.0 | 16.0 | 6.0 | 50 |
m. Requiring state reciprocity of appraiser credentials if the appraiser has met AQB qualifications
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 38.0 | 22.0 | 10.0 | 8.0 | 10.0 | 6.0 | 6.0 | 50 |
n. Requiring attendance at key training or conferences sponsored by the ASC or TAF
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 40.0 | 20.0 | 16.0 | 2.0 | 8.0 | 8.0 | 6.0 | 50 |
o. Other suggestion (specify below)
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 12.0 | 0.0 | 2.0 | 0.0 | 0.0 | 2.0 | 84.0 | 50 |
If you selected an answer to "Other suggestion" in question 24, please specify the suggestion.
25. Listed below are some activities conducted by the Appraisal Foundation, the Appraisal Standards Board (ASB) and the Appraiser Qualifications Board (AQB). How effective or ineffective have each of the following activities been at improving the quality of appraisers in your state?
a. Setting standards for the way appraisals should be conducted
| Very effective |
Somewhat effective |
As effective as ineffective |
Somewhat ineffective |
Very ineffective |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 38.0 | 36.0 | 16.0 | 2.0 | 4.0 | 4.0 | 0.0 | 50 |
b. Establishing the qualifications needed to become an appraiser
| Very effective |
Somewhat effective |
As effective as ineffective |
Somewhat ineffective |
Very ineffective |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 32.0 | 36.0 | 18.0 | 6.0 | 6.0 | 2.0 | 0.0 | 50 |
c. Setting requirements for appraisers' continuing education
| Very effective |
Somewhat effective |
As effective as ineffective |
Somewhat ineffective |
Very ineffective |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 32.0 | 42.0 | 18.0 | 4.0 | 0.0 | 4.0 | 0.0 | 50 |
d. Approving courses for appraisers' education or training
| Very effective |
Somewhat effective |
As effective as ineffective |
Somewhat ineffective |
Very ineffective |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 36.0 | 32.0 | 20.0 | 0.0 | 2.0 | 4.0 | 6.0 | 50 |
e. Determining the qualifications needed by instructors who teach courses to appraisers
| Very effective |
Somewhat effective |
As effective as ineffective |
Somewhat ineffective |
Very ineffective |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 24.0 | 36.0 | 24.0 | 4.0 | 2.0 | 4.0 | 6.0 | 50 |
f. Providing guidance on disciplining appraisers (e.g., Voluntary Disciplinary Action Matrix)
| Very effective |
Somewhat effective |
As effective as ineffective |
Somewhat ineffective |
Very ineffective |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 24.0 | 20.0 | 32.0 | 4.0 | 8.0 | 6.0 | 6.0 | 50 |
26. The Appraisal Foundation formed a new board in July 2010-the Appraisal Practices Board (APB)-that is charged with identifying and issuing opinions on "Recognized Valuation Methods and Techniques." How effective or ineffective do you think this effort will be in improving the quality of appraisals in your state?
| Very effective |
Somewhat effective |
As effective as ineffective |
Somewhat ineffective |
Very ineffective |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 6.0 | 28.0 | 18.0 | 12.0 | 2.0 | 32.0 | 2.0 | 50 |
Education and Training of Appraisers
Definition:
Distance education refers to education in which
there is a separation in time or place between instructor
and student. Common delivery systems used in distance education
involve technology such as video, computer-based training, and the
Internet to bridge the instructional gap (e.g., training provided via the
Internet or correspondence courses).
27. Are educational providers required to have their courses approved by one or more of the following entities before they can offer it in your state?
a. Appraiser Qualifications Board (AQB) Course Approval Program
b. College or university
c. American Council on Education
d. International Distance Education Certification Center
e. Our agency
28. How adequate or inadequate are AQB appraisers' appraisal qualifications for FRTs in the following areas?
a. Education
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 44.0 | 24.0 | 8.0 | 8.0 | 0.0 | 14.0 | 2.0 | 50 |
b. Experience
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 44.0 | 20.0 | 8.0 | 12.0 | 0.0 | 14.0 | 2.0 | 50 |
c. Examination requirement
| Mostly adequate |
Somewhat adequate |
Neither adequate nor inadequate |
Somewhat inadequate |
Mostly inadequate |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 52.0 | 18.0 | 8.0 | 4.0 | 0.0 | 16.0 | 2.0 | 50 |
Complaint Process
29. Can the following methods be used for submitting an appraisal-related complaint in your state?
a. Telephone
b. Web site
c. Mail
d. E-mail
e. Fax
f. Walk-in
g. Referral
30. Are the following types of information required or requested by your state for the initial complaint submission of an appraisal-related complaint?
a. Complainant information (e.g., name, address, contact info)
| Yes, required | Yes, requested | No | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|
| % | % | % | % | % | |
| 36.0 | 46.0 | 18.0 | 0.0 | 0.0 | 50 |
b. Reason for filing complaint
| Yes, required | Yes, requested | No | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|
| % | % | % | % | % | |
| 70.0 | 20.0 | 10.0 | 0.0 | 0.0 | 50 |
c. Complaint-related documents (e.g., copy of the appraisal report)
| Yes, required | Yes, requested | No | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|
| % | % | % | % | % | |
| 42.0 | 54.0 | 4.0 | 0.0 | 0.0 | 50 |
d. Whether or not the complainant has contacted another state or federal agency about the complaint
| Yes, required | Yes, requested | No | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|
| % | % | % | % | % | |
| 4.0 | 32.0 | 62.0 | 2.0 | 0.0 | 50 |
e. Type of resolution sought
| Yes, required | Yes, requested | No | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|
| % | % | % | % | % | |
| 6.0 | 28.0 | 64.0 | 2.0 | 0.0 | 50 |
f. Authorization to refer or forward complaint to other agencies
| Yes, required | Yes, requested | No | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|
| % | % | % | % | % | |
| 4.0 | 12.0 | 72.0 | 10.0 | 2.0 | 50 |
g. Notarized signature
| Yes, required | Yes, requested | No | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|
| % | % | % | % | % | |
| 6.0 | 16.0 | 74.0 | 2.0 | 2.0 | 50 |
h. Other information
| Yes, required | Yes, requested | No | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|
| % | % | % | % | % | |
| 10.0 | 20.0 | 38.0 | 0.0 | 32.0 | 50 |
If you selected "required" or "requested" to "Other information" in question 30, please specify.
31. Does your agency have the authority to do the following?
a. Treat a referral as a formal complaint
b. Act as the complainant in a complaint filing
c. Pursue a complaint based on anonymously provided information
d. Initiate investigation of appraisal-related violations based on credible documentation or corroborated information
e. Allow board initiated complaints
f. Carry out disciplinary actions against an appraiser
32. Does your agency's procedures for handling complaints include the following?
a. Intake procedures for new complaints
b. Distribution procedures for new complaints
c. Procedures for tracking complaints using a log developed by your state
d. Procedures for tracking complaints using a log recommended by ASC policy manager
e. Procedures for accepting a standardized complaint form
f. Screening process for determining whether to pursue or dismiss the complaint
g. Timeframe for completing screening process
h. Notifying the complainant in writing that your agency has received the complaint or referral
i. Process for requesting information related to a complaint
j. Timeframes for accepting information related to a complaint
k. Instructions on how to handle incoming and outgoing complaint referrals
l. Requirement that a complainant appear in person at proceedings
m. Instructions for determining when the complaint process is complete
n. Instructions for determining when the complaint is closed
o. Notifying the complainant in writing of the disposition
Note: The appraisal evaluation referred to in the question 33 below can be a USPAP standard 3 evaluation or another evaluation method used by your agency.
33. As part of the complaint process, are the following types of individuals responsible for evaluating an appraisal that is the subject of a complaint?
a. Board administrator/executive director
b. Board or commission member(s)
c. Investigator(s)
d. Attorney(s)
e. Other(s) (specify below)
If you selected "yes" to "Other(s)" in question 33, please specify the other type(s) of individuals responsible for evaluating an appraisal that is the subject of a complaint.
34. Consider the complaints your agency closed out in the past two completed fiscal years, what was the average length of time between the dates the complaints were filed and the dates the complaints were closed out?
| 1-90 days |
91-180 days |
181-270 days |
271-365 days |
Other (specify below) |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 4.0 | 10.0 | 34.0 | 20.0 | 12.0 | 14.0 | 6.0 | 50 |
If you selected "Other" in question 34, please specify.
35. The Dodd-Frank Act established mandatory requirements for reporting appraisal violations to applicable state agencies. Would a uniform complaint form used by all states and territories help or hinder the implementation of this requirement?
| Help greatly |
Help somewhat |
Neither help nor hinder |
Hinder somewhat |
Hinder greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 30.0 | 18.0 | 26.0 | 6.0 | 10.0 | 6.0 | 4.0 | 50 |
Complaints Against Appraisers and AMCs
36. In calendar year 2010, about how many complaints did your agency receive about appraisers and AMCs in your state?
a. Appraisers
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 4.0 | 24.0 | 12.0 | 10.0 | 16.0 | 28.0 | 6.0 | 0.0 | 50 |
b. AMCs
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 68.0 | 14.0 | 2.0 | 0.0 | 0.0 | 0.0 | 4.0 | 12.0 | 50 |
37. In calendar year 2010, about how many disciplinary actions did your agency take against appraisers and AMCs in your state (including those for complaints submitted in prior years)?
a. Appraisers
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 6.0 | 42.0 | 24.0 | 8.0 | 6.0 | 8.0 | 6.0 | 0.0 | 50 |
b. AMCs
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 78.0 | 4.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 12.0 | 50 |
38. In calendar year 2010, about how many complaints against appraisers did your agency receive from the types of institutions and individuals listed below?
a. Banking regulators
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 44.0 | 26.0 | 2.0 | 0.0 | 0.0 | 0.0 | 22.0 | 6.0 | 50 |
b. Lenders
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 12.0 | 48.0 | 6.0 | 4.0 | 4.0 | 0.0 | 22.0 | 4.0 | 50 |
c. Fannie Mae and Freddie Mac
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 54.0 | 16.0 | 2.0 | 0.0 | 0.0 | 0.0 | 22.0 | 6.0 | 50 |
d. HUD and FHA
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 40.0 | 30.0 | 0.0 | 0.0 | 0.0 | 0.0 | 22.0 | 8.0 | 50 |
e. Individual consumers
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 6.0 | 40.0 | 20.0 | 4.0 | 0.0 | 6.0 | 22.0 | 2.0 | 50 |
f. Consumer groups
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 64.0 | 4.0 | 0.0 | 0.0 | 0.0 | 0.0 | 24.0 | 8.0 | 50 |
g. Appraisers
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 6.0 | 58.0 | 10.0 | 2.0 | 0.0 | 0.0 | 22.0 | 2.0 | 50 |
h. Real estate agents
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 28.0 | 40.0 | 2.0 | 0.0 | 0.0 | 0.0 | 26.0 | 4.0 | 50 |
i. Mortgage brokers
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 30.0 | 36.0 | 0.0 | 0.0 | 0.0 | 0.0 | 26.0 | 8.0 | 50 |
j. AMCs
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 54.0 | 10.0 | 0.0 | 0.0 | 0.0 | 0.0 | 26.0 | 10.0 | 50 |
k. Other agencies within your state
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 38.0 | 32.0 | 2.0 | 0.0 | 0.0 | 0.0 | 24.0 | 4.0 | 50 |
l. Other states
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 46.0 | 24.0 | 0.0 | 0.0 | 0.0 | 0.0 | 26.0 | 4.0 | 50 |
m. Local government
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 52.0 | 22.0 | 0.0 | 0.0 | 0.0 | 0.0 | 22.0 | 4.0 | 50 |
n. Anonymous
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 24.0 | 48.0 | 2.0 | 2.0 | 0.0 | 0.0 | 18.0 | 6.0 | 50 |
o. Other (specify below)
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 18.0 | 8.0 | 2.0 | 2.0 | 0.0 | 4.0 | 16.0 | 50.0 | 50 |
If you selected an numerical range to "Other" in question 38, please specify the other source of the complaint(s).
39. In calendar year 2010, how many disciplinary actions taken against appraisers had the following outcomes (including those for complaints submitted in prior years)?
a. Referral to another agency within your state for action
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 58.0 | 30.0 | 0.0 | 0.0 | 0.0 | 0.0 | 10.0 | 0.0 | 2.0 | 50 |
b. Referral to another state
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 48.0 | 38.0 | 0.0 | 0.0 | 0.0 | 0.0 | 14.0 | 0.0 | 0.0 | 50 |
c. Valid complaint finding -resolved in the complainant's favor
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 20.0 | 38.0 | 18.0 | 4.0 | 0.0 | 4.0 | 10.0 | 6.0 | 0.0 | 50 |
d. Invalid complaint finding-the complainant's allegations, even if true, would not be a violation of applicable law or policies
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 12.0 | 56.0 | 8.0 | 4.0 | 2.0 | 0.0 | 12.0 | 4.0 | 2.0 | 50 |
e. Unsubstantiated-the complainant was unable to provide support for the allegations
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 14.0 | 48.0 | 10.0 | 8.0 | 0.0 | 0.0 | 12.0 | 6.0 | 2.0 | 50 |
f. Appraiser required to get additional qualifying education
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 22.0 | 54.0 | 6.0 | 4.0 | 2.0 | 2.0 | 10.0 | 0.0 | 0.0 | 50 |
g. Appraiser required to get additional continuing education
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 26.0 | 42.0 | 12.0 | 4.0 | 2.0 | 4.0 | 10.0 | 0.0 | 0.0 | 50 |
h. Letter of warning or admonition issued to appraiser
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 18.0 | 60.0 | 6.0 | 4.0 | 0.0 | 0.0 | 8.0 | 2.0 | 2.0 | 50 |
i. Appraiser placed on probation or inactive status
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 26.0 | 58.0 | 0.0 | 2.0 | 0.0 | 0.0 | 8.0 | 4.0 | 2.0 | 50 |
j. Appraiser placed on suspension
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 22.0 | 64.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 0.0 | 8.0 | 50 |
k. Appraiser fined
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 18.0 | 56.0 | 8.0 | 4.0 | 4.0 | 0.0 | 6.0 | 4.0 | 0.0 | 50 |
l. Appraiser's license revoked or surrendered
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 22.0 | 70.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 0.0 | 4.0 | 50 |
m. Appraiser received letter of reprimand
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 24.0 | 58.0 | 2.0 | 0.0 | 0.0 | 0.0 | 10.0 | 2.0 | 4.0 | 50 |
n. Appraiser censured
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 52.0 | 24.0 | 0.0 | 0.0 | 0.0 | 0.0 | 10.0 | 10.0 | 4.0 | 50 |
o. Disciplinary action reported to national registry
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 14.0 | 40.0 | 18.0 | 4.0 | 10.0 | 2.0 | 12.0 | 0.0 | 0.0 | 50 |
p. Consent decree or agreement
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 14.0 | 46.0 | 12.0 | 4.0 | 8.0 | 0.0 | 12.0 | 0.0 | 4.0 | 50 |
q. Other outcomes (specify below)
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 26.0 | 10.0 | 2.0 | 0.0 | 0.0 | 0.0 | 8.0 | 0.0 | 54.0 | 50 |
If you selected a numerical range to "Other outcome" in question 39, please specify the other outcomes.
40. In calendar year 2010, how many open and closed investigations were there for complaints made against appraisers (including those for complaints submitted in prior years)?
a. Open/ongoing investigation:
b. Closed/completed investigation:
41. In calendar year, 2010, how did the number of complaints against appraisers in your state compare with the number in calendar year 2008?
| Far greater | Somewhat greater | About the same | Somewhat fewer | Far fewer | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 12.0 | 36.0 | 22.0 | 18.0 | 4.0 | 4.0 | 4.0 | 50 |
42. Did your state have an AMC statute in 2010?
43. In calendar year 2010, about how many complaints against AMCs were received from the types of institutions and individuals listed below?
a. Banking regulators
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
b. Lenders
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 16.0 | 2.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
c. Fannie Mae and Freddie Mac
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
d. HUD and FHA
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
e. Individual consumers
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 16.0 | 2.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
f. Consumer groups
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
g. Appraisers
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 10.0 | 8.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
h. Appraisers
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 12.0 | 6.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
i. Mortgage brokers
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 16.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 78.0 | 50 |
j. AMCs
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
k. Other agencies within your state
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 16.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 78.0 | 50 |
l. Other states
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 76.0 | 50 |
m. Local government
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 16.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 6.0 | 78.0 | 50 |
44. In calendar year 2010, how many disciplinary actions taken against AMCs had the following outcomes (including those for complaints submitted in prior years)?
a. Referral to another agency within your state for action
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
b. Referral to another state
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 14.0 | 4.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
c. Valid complaint finding -resolved in the complainant's favor
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
d. Invalid complaint finding-the complainant's allegations, even if true, would not be a violation of applicable law or policies
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 14.0 | 4.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
e. Unsubstantiated-the complainant was unable to provide support for the allegations
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 12.0 | 4.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 78.0 | 50 |
f. Letter of warning or admonition issued to AMC
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 16.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 78.0 | 50 |
g. AMC placed on probation or inactive status
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
h. AMC placed on suspension
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
i. AMC fined
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 16.0 | 2.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
j. AMC's registration revoked/surrendered
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
k. AMC received letter of reprimand
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
l. AMC censured
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 18.0 | 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 76.0 | 50 |
m. Consent decree or agreement
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 14.0 | 2.0 | 0.0 | 0.0 | 0.0 | 0.0 | 4.0 | 2.0 | 78.0 | 50 |
n. Other outcomes (specify below)
| None | 1-25 | 26-50 | 51-75 | 76-100 | >100 | Don't know | Not applicable | No response | Number of respondents |
|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | |
| 12.0 | 2.0 | 0.0 | 0.0 | 0.0 | 0.0 | 2.0 | 2.0 | 82.0 | 50 |
If you selected a numerical range for "Other outcome" in question 44, please specify the other outcomes.
45. In calendar year 2010, how many open and closed investigations were there for complaints made against AMCs (including those for complaints submitted in prior years)?
a. Open or ongoing investigation:
b. Closed or completed investigation:
46. In calendar year, 2010, how did the number of complaints against AMCs in your state compare with the number in calendar year 2008?
| Far greater | Somewhat greater | About the same | Somewhat fewer | Far fewer | Don't know | No response | Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 2.0 | 2.0 | 0.0 | 0.0 | 0.0 | 2.0 | 94.0 | 50 |
ASC, National Registry, Policy Statements, and Compliance Reviews
47. Does your agency make use of the ASC's National Registry in the following ways?
a. Find out if disciplinary actions were taken against an appraiser in other states
b. Verify that applicants from other states are licensed or certified in those states
c. Notify other states and the ASC of appraisers against whom disciplinary actions have been taken in our state
d. Upload required Title XI information (i.e., appraiser registrations and disciplinary actions)
e. Track appraisers disciplined by your agency
f. Other use (specify below)
If you selected "yes" to "Other use" in question 47, please specify
48. In the boxes below, please list up to 3 ways the ASC's National Registry could be improved.
Improvement 1:
Improvement 2:
Improvement 3:
49. How frequently do you upload data to ASC's National Registry?
| Once per month |
2-5 times per month | 6-10 times per month |
11-15 times per month |
16-20 times per month |
21-25 times per month |
26-30 times per month |
Other (specify below) |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | % | |
| 26.0 | 44.0 | 6.0 | 0.0 | 0.0 | 0.0 | 0.0 | 20.0 | 2.0 | 2.0 | 50 |
If you selected "Other" in question 49, how frequently do you upload data?
50. Have ASC policy statements helped or hindered your regulation of the appraisal industry in your state?
| Helped greatly |
Helped somewhat |
Neither helped nor hindered |
Hindered somewhat |
Hindered greatly |
Other (specify below) |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 24.0 | 38.0 | 16.0 | 8.0 | 0.0 | 8.0 | 6.0 | 0.0 | 50 |
If you selected "Other" in question 50, please specify.
51. Have the following ASC activities helped or hindered your ability to comply with Title XI?
a. ASC policy statements
| Helped greatly |
Helped somewhat |
Neither helped nor hindered |
Hindered somewhat |
Hindered greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 30.0 | 38.0 | 18.0 | 2.0 | 4.0 | 2.0 | 6.0 | 50 |
b. ASC compliance reviews
| Helped greatly |
Helped somewhat |
Neither helped nor hindered |
Hindered somewhat |
Hindered greatly |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 40.0 | 38.0 | 18.0 | 2.0 | 2.0 | 0.0 | 0.0 | 50 |
52. Do you agree or disagree with the following statements?
a. ASC policy statements are vague
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 16.0 | 30.0 | 32.0 | 10.0 | 4.0 | 2.0 | 6.0 | 50 |
b. ASC policy statements should be rewritten or updated
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 30.0 | 24.0 | 26.0 | 8.0 | 2.0 | 2.0 | 8.0 | 50 |
c. ASC policy statements should be replaced by a set of administrative rules or regulations
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 20.0 | 26.0 | 28.0 | 12.0 | 8.0 | 2.0 | 4.0 | 50 |
d. ASC policy managers consistently interpret and apply the policy statements
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 18.0 | 30.0 | 26.0 | 12.0 | 10.0 | 4.0 | 0.0 | 50 |
e. The ASC board's Title XI appraiser regulatory oversight roles, including responsibilities and functions, are clearly explained on the website or through other means (e.g., notices, memos, and policy directives)
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 10.0 | 48.0 | 24.0 | 6.0 | 8.0 | 2.0 | 2.0 | 50 |
f. The ASC executive staff's (i.e., executive director, deputy director, and general counsel) Title XI appraiser regulatory oversight roles, including responsibilities and functions, are clearly explained on the website or through other means (e.g., notices, memos, and policy directives)
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 10.0 | 46.0 | 24.0 | 2.0 | 10.0 | 8.0 | 0.0 | 50 |
g. The ASC policy managers' Title XI appraiser regulatory oversight roles, including responsibilities and functions, are clearly explained on the website or through other means (e.g., notices, memos, and policy directives)
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 16.0 | 48.0 | 22.0 | 4.0 | 6.0 | 4.0 | 0.0 | 50 |
h. ASC staff are helpful in addressing legislative issues
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 36.0 | 48.0 | 4.0 | 8.0 | 2.0 | 2.0 | 0.0 | 50 |
i. ASC staff offer states assistance in addressing issues that hinder an agency's ability to comply with Title XI (e.g., funding, staffing, and investigation)
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 40.0 | 24.0 | 12.0 | 6.0 | 12.0 | 6.0 | 0.0 | 50 |
j. TAF/AARO investigator training has improved our complaint process
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 28.0 | 34.0 | 22.0 | 0.0 | 0.0 | 8.0 | 8.0 | 50 |
k. Information provided by ASC clearly communicates the actions our agency must take to be compliant with Title XI
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 38.0 | 40.0 | 8.0 | 10.0 | 2.0 | 2.0 | 0.0 | 50 |
l. Information provided by the ASC clearly explains the requirements our agency must satisfy for ASC's compliance review
| Strongly agree |
Somewhat agree |
Neither agree or disagree |
Somewhat disagree |
Strongly disagree |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 38.0 | 42.0 | 6.0 | 8.0 | 4.0 | 2.0 | 0.0 | 50 |
Dodd-Frank Wall Street Reform and Consumer Protection Act Requirements
53. The ASC's fee for placing appraisers on the ASC's National Registry will increase from $25.00 to $40.00 on 1/1/2012. Is this new fee too high, too low or just right?
| Too high |
About right |
Too low |
Other (specify below) |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|
| % | % | % | % | % | % | |
| 26.0 | 44.0 | 2.0 | 8.0 | 10.0 | 10.0 | 50 |
If you selected "Other" in question 53, please specify.
54. Will the establishment of a national complaint hotline for appraisal related complaints help or hinder your state's ability to regulate the appraisal industry in your state?
| Help greatly |
Help somewhat |
Help as much as hinder |
Hinder somewhat |
Hinder greatly |
Other (specify below) |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 16.0 | 10.0 | 26.0 | 12.0 | 6.0 | 4.0 | 24.0 | 2.0 | 50 |
If you selected "Other" in question 54, please specify.
55. Title 14, section 1473 of the Dodd-Frank Act authorizes the ASC to establish a national complaint hotline for appraisals. Will a complaint hotline increase or decease the number of complaints that your agency receives?
| Greatly increase |
Somewhat increase |
Neither increase or decrease |
Somewhat decrease |
Greatly decrease |
Other (specify below) |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | |
| 24.0 | 26.0 | 6.0 | 4.0 | 0.0 | 4.0 | 34.0 | 2.0 | 50 |
If you selected "Other" in question 55, please specify.
56. Did your state have statutes or policies on appraiser independence prior to the enactment of Title 14, section 1472 of the Dodd-Frank Act and the issuance of the Federal Reserve's interim final rules on appraiser independence?
57. Title 14, section 1473 of the Dodd-Frank Act authorizes the ASC to make grants to states to support their compliance with Title XI of FIRREA. What factors, criteria, or information should ASC consider in implementing the grant program? (please list up to three)
Consideration 1:
Consideration 2:
Consideration 3:
58. Would any state laws about the ASC's grant program need to be changed to...
a. allow funding to go directly to your agency?
b. prevent grant funding from replacing funds from other sources?
59. Would your agency use ASC grant funding for the following uses?
a. Complaint process
b. Complaint investigation
c. Hiring licensing staff
d. Hiring investigatory staff
e. Enforcement activities
f. Technological improvements for submitting data to ASC's National Registry
60. How likely is it that your agency will apply for a grant?
| Very likely |
Somewhat likely |
Neither likely or unlikely |
Somewhat unlikely |
Very unlikely |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 42.0 | 26.0 | 6.0 | 6.0 | 10.0 | 8.0 | 2.0 | 50 |
61. What were the 3 key impacts your agency faced when implementing the new Dodd-Frank Act requirements?
Key impact 1:
Key impact 2:
Key impact 3:
Appraisal Threshold
62. For residential properties, what should the current appraisal threshold for federally related transactions (currently $250,000) be changed to, if at all?
| No change |
$50,000 |
$75,000 |
$100,000 |
$250,000 |
$500,000 |
$750,000 |
$1 million |
>$ 1million |
Other amount (specify below) |
Don't know |
No response |
Number of respondents |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | % | % | % | % | % | |
| 34.0 | 12.0 | 0.0 | 16.0 | 2.0 | 0.0 | 0.0 | 0.0 | 0.0 | 10.0 | 18.0 | 8.0 | 50 |
If you selected "Other amount" in question 62, please specify.
63. Please list up to three reasons for the answer you provided in question 62 regarding possible changes to the appraisal threshold.
Reason 1:
Reason 2:
Reason 3:
64. If you have any comments about the current appraiser regulatory system, the Dodd-Frank Act, or any other topics mentioned in this questionnaire, please enter them below. If your comments relate to a specific question in this survey, please include the question number in your response.
Thank you for your participation
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| Not checked | Yes, my survey is complete - To submit your final responses, please click on "Exit" below" | No, my survey is not yet complete - To save your responses for later, please click on "Exit" below" | Number of respondents |
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| % | % | % | |
| 0.0 | 100.0 | 0.0 | 50 |
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