Survey of Transit Agencies Regarding ADA Paratransit Services
U.S. Government Accountability Office
Contents
- Introduction
- Instructions
- General ADA Paratransit Service Information
- ADA Paratransit Services
- ADA Paratransit Services (Question 6 Continued)
- ADA Paratransit Rider Eligibility Process
- ADA Paratransit Funding
- ADA Paratransit Service Challenges
- Possible ADA Paratransit Service Improvements
- Contact Information
- Questionnaire Completion
Introduction
The Congress has requested the US Government Accountability Office (GAO) to examine transit agencies'
provision of the Americans with Disabilities Act (ADA) paratransit service. As part of this request,
we are conducting a survey of a random sample of transit agencies and asking you to complete a questionnaire
via the Internet. Specifically, we are requesting transit agencies provide information about their
experiences providing ADA paratransit services, including general information on agencies'
paratransit service, compliance challenges, costs and demand changes, and practices agencies
are using to improve ADA paratransit service.
Please complete this questionnaire within 2 weeks of receipt. We understand there are great
demands on your time; however, your cooperation is critical to providing the Congress with
complete and balanced information on the provision of ADA paratransit services.
We plan to complete our report during the fall, 2012. At that time, the report will be available
on our website at http://www.gao.gov.
GAO, the research arm of Congress, exists to support Congress in meeting its constitutional
responsibilities and to help improve the performance and accountability of the federal government
for the benefit of the American people.
If you have any questions or need additional time, please contact the following individuals
for assistance:
The name, email, and telephone number of two GAO staff appeared here.
.
Thank you in advance for your assistance.
Instructions
Please complete the questionnaire for the ADA paratransit services your transit agency provides. Even if you
are a regional ADA transit provider, please respond for the ADA paratransit services your transit agency provides.
If you have any questions about this, please contact the individuals listed above.
Please feel free to confer with other knowledgeable individuals or review records in order to
answer any question in the questionnaire.
The questionnaire does not need to be completed in one sitting. Your responses can be saved and accessed at
a later date. To save and temporarily exit this questionnaire at any time, press the "Exit" button at the bottom
of a page.
We have asked some open-ended questions and have provided text boxes for your responses.
Please click anywhere inside the box and begin typing. When you reach the limit of the open space,
keep typing and the box will automatically expand.
To learn more about completing the questionnaire, printing your responses, and who to contact if you
have questions:
The name, email, and telephone number of two GAO staff appeared here.
General ADA Paratransit Service Information
1. Did your agency provide ADA complementary paratransit services in the following years? (Please check only one.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | In both fiscal year (FY) 2007 and FY 2010 | 87.5 | 79.9-93.0 |
In FY 2007 only | 0.0 | 0.0-2.6 | |
In FY 2010 only | 1.9 | 0.3-6.5 | |
In neither FY 2007 nor FY 2010 | 8.7 | 4.2-15.5 | |
No response | 1.9 | 0.3-6.5 | |
Not checked | 0.0 | 0.0-2.6 |
2. How does your agency define its Fiscal Year? (Please check only one.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | January 1-December 31 | 21.5 | 14.3-30.3 |
October 1-September 30 | 13.7 | 7.9-21.4 | |
July 1 - June 30 | 55.2 | 46.6-63.8 | |
Other--> (Please specify below.) | 2.9 | 0.7-7.9 | |
No response | 0.0 | 0.0-2.6 | |
Not checked | 6.7 | 2.9-13.1 |
2a. If you checked "other" above, please specify below.
3. How was your ADA paratransit service area defined in FY2007 and FY 2010? (For each year, please check only one defined area.)
a. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Exact boundaries of one or more cities or co | 13.7 | 7.9-21.4 |
Boundaries of a fixed route system | 1.9 | 0.3-6.5 | |
3/4 mile around a fixed route | 59.6 | 51.2-68.1 | |
Other (Please specify below.) | 15.2 | 9.1-23.2 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 8.7 | 4.2-15.5 |
b. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Exact boundaries of one or more cities or co | 13.7 | 7.9-21.4 |
Boundaries of a fixed route system | 1.9 | 0.3-6.5 | |
3/4 mile around a fixed route | 62.7 | 54.4-71.0 | |
Other (Please specify below.) | 13.1 | 7.4-20.7 | |
No response | 0.0 | 0.0-2.6 | |
Not checked | 8.7 | 4.2-15.5 |
c. If you checked "Other" above, please briefly describe below how your agency defined its ADA paratransit service area.
4. As part of your transit agency's standard ADA paratransit service, what type of base model of service did your transit agency provide in FY 2007 and FY 2010? (For each year, please check only one service.)
a. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Door-to-Door | 31.3 | 23.4-39.3 |
Curb-to-Curb | 56.0 | 47.4-64.5 | |
Other | 3.1 | 0.7-8.2 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 8.7 | 4.2-15.5 |
b. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Door-to-Door | 34.4 | 26.2-42.6 |
Curb-to-Curb | 54.6 | 46.1-63.2 | |
Other | 4.2 | 1.3-9.8 | |
No response | 0.0 | 0.0-2.6 | |
Not checked | 6.7 | 2.9-13.1 |
c. If you checked "Other" above, please briefly describe below how your agency defines its ADA paratransit service area.
5. Does your agency currently provide the following ADA paratransit services? (Please check one for each service.)
a. Hours and days of ADA paratransit service match, at minimum, the fixed route operations
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 91.3 | 84.5-95.8 |
No | 1.0 | 0.0-5.0 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 6.7 | 2.9-13.1 |
b. Take reservations for next day service
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 93.3 | 86.9-97.1 |
No | 0.0 | 0.0-2.6 | |
No response | 0.0 | 0.0-2.6 | |
Not checked | 6.7 | 2.9-13.1 |
c. Accept reservation for next day service on days when fixed route is not available or offices are closed (for example, weekends and holidays)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 72.9 | 63.7-80.8 |
No | 19.4 | 12.6-28.0 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 6.7 | 2.9-13.1 |
d. Charge no more than twice the fixed route fare per paratransit ride
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 89.2 | 82.0-94.3 |
No | 3.1 | 0.7-8.2 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 6.7 | 2.9-13.1 |
ADA Paratransit Services
6. For FY 2007 and FY 2010, please tell us the following about your ADA paratransit services (If not available, please check 'Not Available' box.)
a. What was the total number of ADA paratransit trips your agency provided annually?
FY 2007
FY 2010
b. What was the average duration (in minutes) per-trip?
FY 2007
FY 2010
c. What was the average distance (in miles) per-trip traveled?
FY 2007
FY 2010
d. What was the total number of individuals registered for ADA paratransit services?
FY 2007
FY 2010
e. Of the total number of individuals registered for ADA paratransit services, how many took at least one trip?
FY 2007
FY 2010
ADA Paratransit Services (Question 6 Continued)
6. For FY 2007 and FY 2010, please tell us the following about your ADA paratransit services (If not available, please check 'Not Avaliable' box.)
f. Of the total number of individuals registered for ADA paratransit services, how many, if any, were subscription riders? (Please enter '0' if none.)
FY 2007
FY 2010
g. What was the average fare collected per-trip for an ADA paratransit ride?
FY 2007
FY 2010
h. What was the average fare collected per-trip for regular fixed route service?
FY 2007
FY 2010
i. What was the estimated cost, per-trip, to your agency for providing fixed route service?
FY 2007
FY 2010
j. What was the estimated cost, per-trip, to your agency for providing ADA paratransit service?
FY 2007
FY 2010
7. When calculating the estimated cost per-ride for ADA paratransit services, which of the following do you include? (Please check one for each type of cost.)
a. Fuel
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 80.4 | 71.8-87.3 |
No | 4.0 | 1.2-9.5 | |
Do not know | 2.9 | 0.7-7.9 | |
Not checked | 12.7 | 7.2-20.3 |
b. Vehicle rental and leases
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 13.6 | 7.9-21.4 |
No | 62.1 | 53.8-70.5 | |
Do not know | 7.7 | 3.5-14.3 | |
Not checked | 16.5 | 10.2-24.7 |
c. Vehicle maintenance
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 79.4 | 70.8-86.5 |
No | 5.0 | 1.8-10.8 | |
Do not know | 2.9 | 0.7-7.9 | |
Not checked | 12.7 | 7.2-20.3 |
d. Vehicle insurance
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 70.6 | 62.7-78.4 |
No | 12.9 | 7.3-20.5 | |
Do not know | 2.9 | 0.7-7.9 | |
Not checked | 13.7 | 7.9-21.4 |
e. Administrative costs
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 77.3 | 68.4-84.7 |
No | 7.1 | 3.1-13.5 | |
Do not know | 3.8 | 1.1-9.3 | |
Not checked | 11.7 | 6.4-19.2 |
f. Information technology costs (for example, software, IT support)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 59.8 | 51.4-68.3 |
No | 19.8 | 12.9-28.4 | |
Do not know | 7.7 | 3.5-14.3 | |
Not checked | 12.7 | 7.2-20.3 |
g. Contractor costs: Operator (driver) wages and benefits
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 47.7 | 39.1-56.3 |
No | 33.9 | 25.7-42.1 | |
Do not know | 4.8 | 1.7-10.6 | |
Not checked | 13.7 | 7.9-21.4 |
h. Other contractor costs
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 46.4 | 37.0-55.8 |
No | 45.5 | 36.1-54.9 | |
Do not know | 8.1 | 3.5-15.6 | |
Not checked | 0.0 | 0.0-3.2 |
i. Non-Contractor costs: Operator (Driver) wages and benefits
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 57.5 | 49.0-66.0 |
No | 21.9 | 14.6-30.7 | |
Do not know | 4.8 | 1.7-10.6 | |
Not checked | 15.8 | 9.6-23.9 |
j. Other (Please specify below.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 11.3 | 6.1-18.7 |
No | 24.1 | 16.5-33.1 | |
Do not know | 13.8 | 8.0-21.7 | |
Not checked | 50.8 | 42.2-59.4 |
k. If you checked other above, please specify in the space provided.
8. Does your agency use a contractor to provide any component of ADA paratransit services? (Please check only one.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 47.1 | 38.5-55.7 |
No | 44.3 | 35.7-52.8 | |
No response | 0.0 | 0.0-2.6 | |
Not checked | 8.7 | 4.2-15.5 |
9. If yes, what, if any, of the following components of ADA paratransit service did any contractor provide for your agency in FY 2007 and FY 2010? (For each year, please check all that apply.)
a. Ride Scheduling/Call Center
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 30.2 | 22.3-38.0 |
Not checked | 69.8 | 62.0-77.7 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 30.2 | 22.3-38.0 |
Not checked | 69.8 | 62.0-77.7 |
b. Dispatching
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 35.9 | 27.7-44.2 |
Not checked | 64.1 | 55.8-72.3 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 35.9 | 27.7-44.2 |
Not checked | 64.1 | 55.8-72.3 |
c. Paratransit vehicles
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 16.1 | 9.9-24.3 |
Not checked | 83.9 | 75.7-90.1 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 16.1 | 9.9-24.3 |
Not checked | 83.9 | 75.7-90.1 |
d. Vehicle maintenance
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 32.4 | 24.5-40.4 |
Not checked | 67.6 | 59.6-75.6 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 31.5 | 23.6-39.4 |
Not checked | 68.5 | 60.6-76.4 |
e. Travel training
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 5.4 | 2.0-11.3 |
Not checked | 94.6 | 88.7-98.0 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 4.4 | 1.4-10.0 |
Not checked | 95.6 | 90.0-98.6 |
f. Operating paratransit vehicles
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 40.1 | 31.7-48.6 |
Not checked | 59.9 | 51.4-68.3 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 41.1 | 32.7-49.6 |
Not checked | 58.9 | 50.5-67.3 |
g. Information technology (IT support)
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 12.3 | 6.8-19.8 |
Not checked | 87.7 | 80.2-93.2 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 13.2 | 7.6-21.0 |
Not checked | 86.8 | 79.1-92.4 |
h. Eligibility certification
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 12.3 | 6.8-19.8 |
Not checked | 87.7 | 80.2-93.2 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 13.1 | 7.4-20.7 |
Not checked | 86.9 | 79.3-92.6 |
i. Quality assurance
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 14.2 | 8.3-22.1 |
Not checked | 85.8 | 77.9-91.7 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 14.2 | 8.3-22.1 |
Not checked | 85.8 | 77.9-91.7 |
j. Handling Complaints
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 21.7 | 14.5-30.5 |
Not checked | 78.3 | 69.5-85.5 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 20.8 | 13.7-29.5 |
Not checked | 79.2 | 70.6-86.3 |
k. Other (Please specify below.)
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 4.4 | 1.4-10.0 |
Not checked | 95.6 | 90.0-98.6 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 4.6 | 1.5-10.3 |
Not checked | 95.4 | 89.7-98.5 |
l. If you selected "Other" above, please briefly describe what other types of contractor services were performed.
10. Did your agency use commercial taxis to perform any ADA paratransit services in the following calendar years? (Please check only one.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Both FY 2007 and FY 2010 | 15.7 | 9.5-23.8 |
FY 2007 only | 1.9 | 0.3-6.5 | |
FY 2010 only | 2.9 | 0.7-7.9 | |
Neither FY 2007 nor FY 2010 --> | 70.8 | 63.0-78.6 | |
No response | 0.0 | 0.0-2.6 | |
Not checked | 8.7 | 4.2-15.5 |
11. How did your agency use and pay for the ADA paratransit commercial taxi trips in FY 2007 or FY 2010? (For each year, please check all that apply.)
a. Taxi vouchers for ADA paratransit riders
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 3.1 | 0.7-8.2 |
Not checked | 96.9 | 91.8-99.3 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 3.1 | 0.7-8.2 |
Not checked | 96.9 | 91.8-99.3 |
b. Taxi contract to handle specific hours/ADA paratransit service
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 9.0 | 4.4-15.9 |
Not checked | 91.0 | 84.1-95.6 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 9.9 | 5.1-17.0 |
Not checked | 90.1 | 83.0-94.9 |
c. Other payment methods for ADA paratransit taxi trips (Please specify below.)
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 6.9 | 3.0-13.3 |
Not checked | 93.1 | 86.7-97.0 |
2. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 6.9 | 3.0-13.3 |
Not checked | 93.1 | 86.7-97.0 |
12. If you checked "Other" above, please briefly describe how your agency
used commercial taxis for ADA paratransit services?
ADA Paratransit Rider Eligibility Process
13. Who primarily determines rider eligibility for ADA paratransit services? (Please check only one.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Your transit agency | 73.5 | 64.3-81.4 |
Contractor | 9.0 | 4.4-15.9 | |
Regional ADA paratransit provider/Other tran | 1.0 | 0.0-5.0 | |
Other (Please explain below.) | 6.0 | 2.4-12.1 | |
Not checked | 10.6 | 5.6-17.8 |
13a. If you checked "Other" above, please briefly describe below.
14. Did your agency's ADA paratransit service rider eligibility procedure include any of the following during FY 2007 or FY 2010? (For each year, please check all that apply; if data are not available, please check 'Not Available'.)
a. Written application for paratransit service
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 80.8 | 72.2-87.6 |
Not checked | 19.2 | 12.4-27.8 |
3. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 86.5 | 78.8-92.2 |
Not checked | 13.5 | 7.8-21.2 |
b. Verification of diagnosed disability from medical provider
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 73.5 | 64.3-81.4 |
Not checked | 26.5 | 18.6-35.7 |
3. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 79.2 | 70.6-86.3 |
Not checked | 20.8 | 13.7-29.5 |
c. In person discussion of rider's travel needs
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 36.9 | 28.6-45.2 |
Not checked | 63.1 | 54.8-71.4 |
3. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 39.8 | 31.4-48.2 |
Not checked | 60.2 | 51.8-68.6 |
d. Mobility assessment/functional assessment
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 30.5 | 22.7-38.4 |
Not checked | 69.5 | 61.6-77.3 |
3. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 31.5 | 23.6-39.4 |
Not checked | 68.5 | 60.6-76.4 |
e. Cognitive assessment
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 26.1 | 18.3-35.3 |
Not checked | 73.9 | 64.7-81.7 |
3. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 28.2 | 20.5-35.9 |
Not checked | 71.8 | 64.1-79.5 |
f. Determining conditional eligibility for ADA paratransit (eligible for some trips)
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 51.7 | 43.1-60.3 |
Not checked | 48.3 | 39.7-56.9 |
3. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 56.5 | 48.0-65.1 |
Not checked | 43.5 | 34.9-52.1 |
g. Determining trip-by-trip eligibility
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 23.6 | 16.1-32.6 |
Not checked | 76.4 | 67.4-83.9 |
3. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 29.8 | 21.9-37.6 |
Not checked | 70.2 | 62.4-78.1 |
h. Other eligibility procedures (Please list below.)
1. FY 2007
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 4.4 | 1.4-10.0 |
Not checked | 95.6 | 90.0-98.6 |
3. FY 2010
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 3.6 | 1.0-9.0 |
Not checked | 96.4 | 91.0-99.0 |
i. If you checked "Other" above, please list in the space provided.
15. If your agency made any changes to eligibility procedures listed above, please briefly explain what was the primary reason, if any, for the changes to the ADA paratransit service eligibility process?
15a. Did not change eligibility procedures.
1.
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 72.3 | 64.6-80.0 |
Not checked | 27.7 | 20.0-35.4 |
16. How many new applications for paratransit services did your agency receive in FY 2007 and FY 2010? (Please enter amount; if none, enter '0')
a. FY 2007
New Applicants
b. FY 2010
New Applicants
17. Of the FY 2007 and FY 2010 new applicants for ADA paratransit services, how many were found to be the following? (If no difference in eligibility is determined list all as fully eligible.)
a. Fully eligible for
ADA paratransit
(eligible for all trips
FY 2007
FY 2010
b. Conditionally eligible
for ADA paratransit
(eligible for some trips)
FY 2007
FY 2010
c. Not eligible for ADA
paratransit (denied)
FY 2007
FY 2010
18. Are paratransit riders' eligibility recertified? (Please check only one.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 63.2 | 54.9-71.6 |
No | 21.4 | 14.2-30.1 | |
No response | 3.8 | 1.1-9.3 | |
Not checked | 11.5 | 6.3-19.0 |
19. If yes, how often, in years, does each type of paratransit rider's eligibility typically get recertified? (For each type, please check each time category that applies.)
a. Fully eligible paratransit riders
1. Every year
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 0.0 | 0.0-2.6 |
Not checked | 100.0 | 97.4-100.0 |
2. Every 2 years
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 4.8 | 1.7-10.6 |
Not checked | 95.2 | 89.4-98.3 |
3. Every 3 years
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 40.4 | 31.9-48.8 |
Not checked | 59.6 | 51.2-68.1 |
4. Every 4 years
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 2.1 | 0.3-6.8 |
Not checked | 97.9 | 93.2-99.7 |
5. Every 5 years
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 8.2 | 3.9-15.0 |
Not checked | 91.8 | 85.0-96.1 |
6. Other period of time (Please specify.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 11.5 | 6.3-19.0 |
Not checked | 88.5 | 81.0-93.7 |
b. If you checked "Other" for 'Fully eligible' above, please describe in space provided.
c. Conditionally eligible paratransit riders
1. Every year
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 10.8 | 5.7-18.0 |
Not checked | 89.2 | 82.0-94.3 |
2. Every 2 years
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 1.1 | 0.1-5.3 |
Not checked | 98.9 | 94.7-99.9 |
3. Every 3 years
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 27.9 | 20.2-35.6 |
Not checked | 72.1 | 64.5-79.8 |
4. Every 4 years
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 1.1 | 0.1-5.3 |
Not checked | 98.9 | 94.7-99.9 |
5. Every 5 years
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 5.0 | 1.8-10.8 |
Not checked | 95.0 | 89.2-98.2 |
6. Other period of time (Please specify.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Checked | 14.8 | 8.8-22.8 |
Not checked | 85.2 | 77.2-91.2 |
d. If you checked "Other" for 'Conditionally eligible' above, please describe in space provided.
ADA Paratransit Funding
20. In FY 2007 and FY 2010, what was your agency's total transit operating budget? (Please enter percentage for each year; if none, enter '0'.)
a. FY 2007
Total Operating Budget:
Estimate | 95 Percent Confidence Interval |
||
---|---|---|---|
Entire Population | Estimated Mean | 58,575,762.0 | 43,470,086.3-73,681,437.7 |
b. FY 2010
Total Operating Budget:
Estimate | 95 Percent Confidence Interval |
||
---|---|---|---|
Entire Population | Estimated Mean | 60,826,565.2 | 46,253,438.1-75,399,692.4 |
21. In FY 2007 and FY 2010, of your agency's total transit operating budget, about what percent was spent on ADA paratransit services? (Please enter percentage for each year; if none, enter '0'.)
a. FY 2007
Percent of Budget:
b. FY 2010
Percent of Budget:
ADA Paratransit Service Challenges
22. In the last 12 months, about what portion of eligible ADA paratransit services requested by eligible riders was your transit agency able to provide? (Please check only one.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | All those who have requested services | 65.4 | 57.1-73.6 |
Almost all those who have requested services | 22.1 | 14.8-31.0 | |
More than half who requested service | 1.0 | 0.0-5.0 | |
About half who have requested services | 0.0 | 0.0-2.6 | |
Less than half who requested service | 0.0 | 0.0-2.6 | |
Almost none of those who requested service | 0.0 | 0.0-2.6 | |
None who requested service | 0.0 | 0.0-2.6 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 10.6 | 5.6-17.8 |
23. How challenging, if at all, is providing the following ADA paratransit services for your agency? (Please check one for each.)
a. Servicing the 3/4 mile from bus or rail ADA required minimum service area
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 50.6 | 42.0-59.2 |
Slightly Challenging | 21.5 | 14.3-30.3 | |
Moderately Challenging | 10.2 | 5.3-17.3 | |
Greatly Challenging | 1.3 | 0.1-5.6 | |
Extremely Challenging | 2.9 | 0.7-7.9 | |
No response | 3.8 | 1.1-9.3 | |
Not checked | 9.6 | 4.9-16.7 |
b. Hours and days of service matching fixed route operations
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 47.1 | 38.5-55.7 |
Slightly Challenging | 25.2 | 17.5-34.3 | |
Moderately Challenging | 10.0 | 5.1-17.1 | |
Greatly Challenging | 3.1 | 0.7-8.2 | |
Extremely Challenging | 4.0 | 1.2-9.5 | |
No response | 1.9 | 0.3-6.5 | |
Not checked | 8.7 | 4.2-15.5 |
c. Next day reservations
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 41.9 | 33.4-50.4 |
Slightly Challenging | 24.6 | 17.0-33.7 | |
Moderately Challenging | 17.9 | 11.3-26.2 | |
Greatly Challenging | 4.0 | 1.2-9.5 | |
Extremely Challenging | 1.9 | 0.3-6.5 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 8.7 | 4.2-15.5 |
d. Reservation acceptance for next day services on
days when fixed route is not available or offices are closed (example: weekends and Holidays)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 32.7 | 24.6-40.7 |
Slightly Challenging | 15.4 | 9.2-23.4 | |
Moderately Challenging | 18.3 | 11.6-26.7 | |
Greatly Challenging | 10.6 | 5.6-17.8 | |
Extremely Challenging | 6.7 | 2.9-13.1 | |
No response | 6.7 | 2.9-13.1 | |
Not checked | 9.6 | 4.9-16.7 |
e. Charging no more than twice the fixed route fare per ride
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 55.4 | 46.9-64.0 |
Slightly Challenging | 8.1 | 3.8-14.7 | |
Moderately Challenging | 11.9 | 6.6-19.4 | |
Greatly Challenging | 2.1 | 0.3-6.8 | |
Extremely Challenging | 7.1 | 3.1-13.5 | |
No response | 6.7 | 2.9-13.1 | |
Not checked | 8.7 | 4.2-15.5 |
f. Other challenges (Please specify below.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 1.0 | 0.0-5.0 |
Slightly Challenging | 1.0 | 0.0-5.0 | |
Moderately Challenging | 1.1 | 0.1-5.3 | |
Greatly Challenging | 7.9 | 3.6-14.5 | |
Extremely Challenging | 5.2 | 1.9-11.1 | |
No response | 19.6 | 12.7-28.2 | |
Not checked | 64.3 | 56.0-72.5 |
g. If you checked 'other challenges' above, please describe in the space provided.
24. For your agency, how challenging, if at all, is providing the following ADA paratransit service requirements? (Please check one for each requirement.)
a. "Zero trip denial"
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 21.5 | 14.3-30.3 |
Slightly Challenging | 33.3 | 25.2-41.4 | |
Moderately Challenging | 16.7 | 10.3-25.0 | |
Greatly Challenging | 9.0 | 4.4-15.9 | |
Extremely Challenging | 7.9 | 3.6-14.5 | |
No response | 2.9 | 0.7-7.9 | |
Not checked | 8.7 | 4.2-15.5 |
b. Timely pick-ups
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 19.4 | 12.6-28.0 |
Slightly Challenging | 41.9 | 33.4-50.4 | |
Moderately Challenging | 20.9 | 13.8-29.7 | |
Greatly Challenging | 6.7 | 2.9-13.1 | |
Extremely Challenging | 1.3 | 0.1-5.6 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 8.7 | 4.2-15.5 |
c. Timely drop offs
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 22.1 | 14.8-31.0 |
Slightly Challenging | 38.1 | 29.7-46.5 | |
Moderately Challenging | 20.0 | 13.0-28.6 | |
Greatly Challenging | 7.9 | 3.6-14.5 | |
Extremely Challenging | 1.1 | 0.1-5.3 | |
No response | 2.1 | 0.3-6.8 | |
Not checked | 8.7 | 4.2-15.5 |
d. Missed trips
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 35.6 | 27.3-43.9 |
Slightly Challenging | 37.9 | 29.5-46.2 | |
Moderately Challenging | 7.1 | 3.1-13.5 | |
Greatly Challenging | 5.8 | 2.3-11.8 | |
Extremely Challenging | 2.1 | 0.3-6.8 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 10.6 | 5.6-17.8 |
e. Excessive trip lengths
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 23.1 | 15.7-32.0 |
Slightly Challenging | 38.5 | 30.1-46.8 | |
Moderately Challenging | 20.9 | 13.8-29.7 | |
Greatly Challenging | 4.8 | 1.7-10.6 | |
Extremely Challenging | 3.1 | 0.7-8.2 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 8.7 | 4.2-15.5 |
f. Telephone/reservation access problems (example: long hold times, busy signals)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 40.4 | 31.9-48.9 |
Slightly Challenging | 32.5 | 24.4-40.6 | |
Moderately Challenging | 11.3 | 6.1-18.7 | |
Greatly Challenging | 3.1 | 0.7-8.2 | |
Extremely Challenging | 1.9 | 0.3-6.5 | |
No response | 1.9 | 0.3-6.5 | |
Not checked | 8.8 | 4.3-15.7 |
g. Other (Please specify below.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Not Challenging | 1.0 | 0.0-5.0 |
Slightly Challenging | 1.0 | 0.0-5.0 | |
Moderately Challenging | 1.1 | 0.1-5.3 | |
Greatly Challenging | 0.0 | 0.0-2.6 | |
Extremely Challenging | 2.9 | 0.7-7.9 | |
No response | 17.7 | 11.1-26.0 | |
Not checked | 76.4 | 67.4-83.9 |
h. If you checked "Other" above, please explain in the space provided.
25. In the last 12 months, how many ADA paratransit trips did your agency deny? (Please enter number; if none, enter '0'.)
26. Since FY 2007, overall, how have total costs to provide ADA paratransit changed, if at all? (Please check only one.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Costs have significantly increased | 29.0 | 21.2-36.8 |
Costs have generally increased | 45.0 | 36.4-53.6 | |
Costs have remained about the same | 9.6 | 4.9-16.7 | |
Costs have generally decreased | 2.9 | 0.7-7.9 | |
Costs have significantly decreased | 1.0 | 0.0-5.0 | |
No response | 2.9 | 0.7-7.9 | |
Not checked | 9.6 | 4.9-16.7 |
27. In your opinion, what are the reason(s), if at all, the total cost to provide your transit agency's ADA paratransit have changed since FY 2007? (Please check one for each.)
a. Changes in ADA paratransit rider demographics
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Major reason | 6.7 | 2.9-13.1 |
Moderate reason | 19.6 | 12.7-28.2 | |
Minor reason | 20.2 | 13.2-28.8 | |
Not a reason | 30.4 | 22.5-38.3 | |
No response | 5.8 | 2.3-11.8 | |
Not checked | 17.3 | 10.8-25.6 |
b. Changes in costs of labor and benefits (for example, for drivers and administrative staff)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Major reason | 29.2 | 21.4-37.1 |
Moderate reason | 35.7 | 27.5-44.0 | |
Minor reason | 8.1 | 3.8-14.7 | |
Not a reason | 6.7 | 2.9-13.1 | |
No response | 2.9 | 0.7-7.9 | |
Not checked | 17.3 | 10.8-25.6 |
c. Changes in costs to operate vehicles (for example, fuel, insurance, vehicle maintenance)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Major reason | 52.9 | 44.3-61.5 |
Moderate reason | 20.9 | 13.8-29.7 | |
Minor reason | 4.0 | 1.2-9.5 | |
Not a reason | 1.9 | 0.3-6.5 | |
No response | 2.9 | 0.7-7.9 | |
Not checked | 17.3 | 10.8-25.6 |
d. Changes in the number of ADA paratransit riders
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Major reason | 25.2 | 17.4-34.2 |
Moderate reason | 28.5 | 20.7-36.2 | |
Minor reason | 11.7 | 6.4-19.2 | |
Not a reason | 12.5 | 7.0-20.1 | |
No response | 4.8 | 1.7-10.6 | |
Not checked | 17.3 | 10.8-25.6 |
e. Other entities/agencies relying on ADA paratransit system for transportation services
(for example, trips for medical services, employment travel)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Major reason | 24.0 | 16.5-33.0 |
Moderate reason | 24.0 | 16.5-33.0 | |
Minor reason | 12.5 | 7.0-20.1 | |
Not a reason | 17.3 | 10.8-25.6 | |
No response | 4.8 | 1.7-10.6 | |
Not checked | 17.3 | 10.8-25.6 |
f. Re-competition of contract(s) to provide ADA paratransit services or support services
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Major reason | 1.1 | 0.1-5.3 |
Moderate reason | 9.0 | 4.4-15.9 | |
Minor reason | 10.8 | 5.7-18.0 | |
Not a reason | 47.1 | 38.5-55.7 | |
No response | 13.5 | 7.8-21.2 | |
Not checked | 18.5 | 11.8-26.9 |
g. Service area changes
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Major reason | 6.7 | 2.9-13.1 |
Moderate reason | 8.7 | 4.2-15.5 | |
Minor reason | 18.1 | 11.4-26.5 | |
Not a reason | 41.5 | 33.0-50.0 | |
No response | 5.8 | 2.3-11.8 | |
Not checked | 19.2 | 12.4-27.8 |
h. Other reasons total costs have changed since FY 2007 (Please specify below.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Major reason | 3.3 | 0.8-8.5 |
Moderate reason | 2.1 | 0.3-6.8 | |
Minor reason | 1.0 | 0.0-5.0 | |
Not a reason | 6.9 | 3.0-13.3 | |
No response | 20.6 | 13.5-29.3 | |
Not checked | 66.2 | 58.1-74.3 |
i. If you checked "Other reasons" above, please specify here.
28. Does your transit agency provide the following services to your paratransit customers? (Please check one for each.)
a. Servicing more than the 3/4 mile from bus or rail ADA required minimum service area
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 51.6 | 43.0-60.2 |
No | 37.9 | 29.5-46.2 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 9.6 | 4.9-16.7 |
b. Providing service outside the hours and days matching fixed route operations
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 16.3 | 10.0-24.5 |
No | 72.1 | 64.5-79.8 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 10.6 | 5.6-17.8 |
c. Providing same day reservation services, regardless of circumstance
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 24.2 | 16.7-33.3 |
No | 64.2 | 55.9-72.5 | |
No response | 1.9 | 0.3-6.5 | |
Not checked | 9.6 | 4.9-16.7 |
d. Operating ADA paratransit services on days when fixed route is not operating
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 7.9 | 3.6-14.5 |
No | 79.6 | 71.0-86.6 | |
No response | 2.9 | 0.7-7.9 | |
Not checked | 9.6 | 4.9-16.7 |
e. Provide service to people who don't meet ADA paratransit eligibility rules
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 23.1 | 15.7-32.0 |
No | 63.4 | 55.1-71.8 | |
No response | 1.9 | 0.3-6.5 | |
Not checked | 11.5 | 6.3-19.0 |
f. Travel training on riding existing fixed route services
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 59.0 | 50.6-67.5 |
No | 28.5 | 20.7-36.2 | |
No response | 1.9 | 0.3-6.5 | |
Not checked | 10.6 | 5.6-17.8 |
g. Travel training on riding paratransit services
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 39.0 | 30.6-47.5 |
No | 46.5 | 37.9-55.1 | |
No response | 2.9 | 0.7-7.9 | |
Not checked | 11.5 | 6.3-19.0 |
h. Charging less than the ADA maximum allowable fare per-trip for ADA paratransit services
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 34.2 | 26.1-42.3 |
No | 56.2 | 47.7-64.7 | |
No response | 0.0 | 0.0-2.6 | |
Not checked | 9.6 | 4.9-16.7 |
i. Subscription Service
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 77.9 | 69.0-85.2 |
No | 11.5 | 6.3-19.0 | |
No response | 0.0 | 0.0-2.6 | |
Not checked | 10.6 | 5.6-17.8 |
j. Other paratransit services (Please specify below.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 18.4 | 11.7-26.9 |
No | 6.7 | 2.9-13.1 | |
No response | 15.6 | 9.4-23.7 | |
Not checked | 59.3 | 50.8-67.7 |
k. If you checked "Other" above, please describe below.
Possible ADA Paratransit Service Improvements
29. Since FY 2007, has your agency applied any of the following policies or programs for ADA paratransit services to make improvements in either costs or paratransit service? (Please check one for each.)
a. Travel training
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 51.3 | 42.7-59.9 |
No | 36.9 | 28.6-45.3 | |
No response | 2.9 | 0.7-7.9 | |
Not checked | 8.8 | 4.3-15.7 |
b. More rigorous eligibility certification process
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 43.6 | 35.1-52.2 |
No | 44.8 | 36.3-53.4 | |
No response | 1.9 | 0.3-6.5 | |
Not checked | 9.6 | 4.9-16.7 |
c. Coordination of transportation services with human service providers
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 55.0 | 46.4-63.6 |
No | 33.5 | 25.3-41.6 | |
No response | 2.9 | 0.7-7.9 | |
Not checked | 8.7 | 4.2-15.5 |
d. Coordination with neighboring transit jurisdictions for ADA paratransit service
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 41.5 | 33.0-50.0 |
No | 48.9 | 40.2-57.5 | |
No response | 1.0 | 0.0-5.0 | |
Not checked | 8.7 | 4.2-15.5 |
e. Online ADA paratransit trip reservations
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 6.5 | 2.7-12.8 |
No | 83.9 | 75.7-90.1 | |
No response | 0.0 | 0.0-2.6 | |
Not checked | 9.6 | 4.9-16.7 |
f. Accessibility improvements to existing fixed route service
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 57.1 | 48.6-65.6 |
No | 25.2 | 17.5-34.3 | |
No response | 9.0 | 4.4-15.9 | |
Not checked | 8.7 | 4.2-15.5 |
g. Re-aligning ADA paratransit service areas to better match ADA requirements
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 17.3 | 10.8-25.6 |
No | 61.5 | 53.2-69.9 | |
No response | 11.5 | 6.3-19.0 | |
Not checked | 9.6 | 4.9-16.7 |
h. Re-aligning ADA paratransit service hours to better match ADA requirements
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 21.1 | 14.0-29.9 |
No | 60.6 | 52.2-69.0 | |
No response | 9.6 | 4.9-16.7 | |
Not checked | 8.7 | 4.2-15.5 |
i. Use of commercial taxis for regular ADA paratransit service
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 12.8 | 7.3-20.5 |
No | 75.6 | 66.6-83.2 | |
No response | 1.9 | 0.3-6.5 | |
Not checked | 9.6 | 4.9-16.7 |
j. Use of commercial taxis for overflow ADA paratransit service
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 15.4 | 9.2-23.4 |
No | 74.1 | 64.9-81.9 | |
No response | 1.9 | 0.3-6.5 | |
Not checked | 8.7 | 4.2-15.5 |
k. Other (Please skip to question 30.)
Question Choices |
Estimated Percentage |
95 Percent Confidence Interval |
|
---|---|---|---|
Entire Population | Yes | 5.4 | 2.0-11.3 |
No | 3.8 | 1.1-9.3 | |
No response | 14.6 | 8.7-22.5 | |
Not checked | 76.2 | 67.2-83.7 |
30. Are there any additional policies, programs or steps your agency has taken to improve ADA paratransit service in either costs or service? Please briefly describe these below.
Contact Information
31. In the event we need to clarify a response, please enter the following information for the person most knowledgeable about the survey responses:
Contact name:
Title:
Name of Transit Agency:
Telephone number, including area code: (Enter phone number as xxx-xxx-xxxx.)
E-mail Address:
Please continue to the survey completion question below.
Questionnaire Completion
32. Are you ready to submit your final completed survey to GAO?
(This is equivalent to mailing a completed paper survey to us. It
tells us that your answers are official and final.)