Transit Agency Contracting Survey
United States Government Accountability Office
Contents
- Introduction
- Section 1 - Background
- Section 2 - Contracting for Fixed-Route Bus Services
- Section 3 - Contracting for Demand Response - ADA Paratransit Services
- Section 4 - Contracting for Demand Response - Dial-a-Ride Services
- Section 5 - Contracting for Commuter Rail Services
- Section 6 - Contracting for Heavy Rail Services
- Section 7 - Contracting for Light Rail Services
- Section 8 - General Questions on Contracting
Introduction
The U.S. Government Accountability Office, an agency of Congress, is conducting a study of various issues related to public
transit contracting in response to a mandate in the Moving Ahead for Progress in the 21st Century Act (MAP-21). As part of
our research, we are conducting a survey of public transit agencies. This survey covers transit services that your agency
provides either directly or through contracting. You are receiving this survey because your transit agency is a public
transit agency that received federal funds, however, we are interested in all of your agency's operations, not just those that
are federally funded.
Please respond to this survey for (name of transit agency appeared here) for NTD # (NTD number appeared here).
GAO will take steps to ensure the privacy of your responses. We will not include any information that would allow an individual
respondent to be identified. We will not release individually identifiable data outside of GAO, unless compelled by law or
requested by the Congress.
We understand that there are great demands on your time, but your response is very important. The results of our evaluation will
help inform Congress about issues related to public transit contracting. We plan to complete our report during the summer, 2013. At
that time, the report will be available on our website at www.gao.gov.
To learn more about completing the survey, printing your responses, and whom to contact if you have questions, _____.
Thank you in advance for your assistance in taking part in our survey.
Section 1 - Background
1. Please provide the following information for the primary person completing this questionnaire in the event
we need to contact you to clarify a response.
Name:
Title:
Transit agency:
E-mail:
Telephone (Include area code):
Definitions - Please refer to the following definitions prior to answering question #2 below.
1. Fixed-Route Bus Service - A transit mode comprised of rubber-tired passenger vehicles operating on fixed routes and schedules
over roadways. Vehicles are powered by diesel, gasoline, battery, or alternative fuel engines. This category also includes
Bus Rapid Transit, Commuter Bus, and Trolley Bus.
2. Demand Response - ADA Paratransit - A transit mode in which vehicles operate in response to calls or requests from
passengers. It utilizes buses, vans, or taxis to provide complementary paratransit service associated or attributed to the
Americans with Disabilities Act of 1990 (ADA) compliance requirements.
3. Demand Response - Dial-a-Ride (Not ADA Paratransit) - A transit mode in which vehicles operate in response to calls
or requests from passengers. It utilizes buses, vans, or taxis to provide transportation service for people, whose access may be
limited, or whose disability or health condition prevents them from using the regular fixed-route bus service. This service
is unrelated to ADA requirements.
4. Commuter Rail - A transit mode that operates along electric or diesel-propelled railways and provides train service
for local, short distance trips between a central city and adjacent suburbs.
5. Heavy Rail - A transit mode that operates on electric railways with high-volume traffic capacity and are characterized
by separated rights-of-way, sophisticated signaling, high platform loading, and high-speed, rapid-acceleration rail cars
operating singly or in multi-car trains on fixed rails.
6. Light Rail - A transit mode that operates on electric railways with light-volume traffic capacity and are characterized
by shared or exclusive rights-of-way, low or high platform loading, single or double car trains, and overhead electric lines that
power rail vehicles.
Please respond to these questions for (name of transit agency appeared here) for NTD # (NTD number appeared here).
2. Does your transit agency provide fixed-route bus service, either directly or through contracting?
2a. (If yes) Does your transit agency contract for any portion of the fixed-route bus service that it provides?
2b. (If yes) Do any of your transit agency's contracts for fixed-route bus service provide for the following, either in-whole or in-part?
(Select all that apply.)
1. Operation of bus routes
2. Vehicles
3. Administrative services (e.g., payroll, hiring, etc.)
4. Maintenance (e.g., repairs, cleaning of vehicles and facilities, etc.)
5. Security
6. Other
(If other) Please list any other portions of fixed-route bus service that your agency contracts for.
3. Does your transit agency provide demand response - ADA paratransit services, either directly or through contracting?
3a. (If yes) Does your transit agency contract for any portion of the ADA paratransit services that it provides?
3b. (If yes) Do any of your transit agency's contracts for ADA paratransit services provide for the following, either in-whole or in-part?
(Select all that apply.)
1. Operation of ADA paratransit services
2. Vehicles
3. Administrative services (e.g., payroll, hiring, etc.)
4. Maintenance (e.g., repairs, cleaning of vehicles and facilities, etc.)
5. Security
6. Other
(If other) Please list any other portions of ADA paratransit service that your agency contracts for.
4. Does your transit agency provide demand response - dial-a-ride services (not ADA paratransit), either directly or through contracting?
4a. (If yes) Does your transit agency contract for any portion of the dial-a-ride services that it provides?
4b. (If yes) Do any of your transit agency's contracts for dial-a-ride services provide for the following, either in-whole or in-part?
(Select all that apply.)
1. Operation of dial-a-ride services
2. Vehicles
3. Administrative services (e.g., payroll, hiring, etc.)
4. Maintenance (e.g., repairs, cleaning of vehicles and facilities, etc.)
5. Security
6. Other
(If other) Please list any other portions of dial-a-ride service that your agency contracts for.
5. Does your transit agency provide commuter rail services, either directly or through contracting?
5a. (If yes) Does your transit agency contract for any portion of the commuter rail services that it provides?
5b. (If yes) Do any of your transit agency's contracts for commuter rail services provide for the following, either in-whole or in-part?
(Select all that apply.)
1. Operation of commuter rail services
2. Rolling stock
3. Administrative services (e.g., payroll, hiring, etc.)
4. Maintenance (e.g., repairs, cleaning of rolling stock and facilities, etc.)
5. Security
6. Other
(If other) Please list any other portions of commuter rail service that your agency contracts for.
6. Does your transit agency provide heavy rail services, either directly or through contracting?
6a. (If yes) Does your transit agency contract for any portion of the heavy rail services that it provides?
6b. (If yes) Do any of your transit agency's contracts for heavy rail services provide for the following, either in-whole or in-part?
(Select all that apply.)
1. Operation of heavy rail services
2. Rolling stock
3. Administrative services (e.g., payroll, hiring, etc.)
4. Maintenance (e.g., repairs, cleaning of rolling stock and facilities, etc.)
5. Security
6. Other
(If other) Please list any other portions of heavy rail service that your agency contracts for.
7. Does your transit agency provide light rail services, either directly or through contracting?
7a. (If yes) Does your transit agency contract for any portion of the light rail services that it provides?
7b. (If yes) Do any of your transit agency's contracts for light rail services provide for the following, either in-whole or in-part?
(Select all that apply.)
1. Operation of light rail services
2. Rolling stock
3. Administrative services (e.g., payroll, hiring, etc.)
4. Maintenance (e.g., repairs, cleaning of rolling stock and facilities, etc.)
5. Security
6. Other
(If other) Please list any other portions of light rail service that your agency contracts for.
8. Does your transit agency provide any other types of transportation services, either directly or through contracting?
Enter type of service:
Does your transit agency contract out
any portion of this service?
Enter type of service:
Does your transit agency contract out
any portion of this service?
Enter type of service:
Does your transit agency contract out
any portion of this service?
Section 2 - Contracting for Fixed-Route Bus Services
Bus Service - A transit mode comprised of rubber-tired passenger vehicles operating on fixed routes and
schedules over roadways. Vehicles are powered by diesel, gasoline, battery, or alternative fuel engines. This
category also includes Bus Rapid Transit, Commuter Bus, and Trolley Bus.
Bus Services - For the following questions on bus services, please focus only on contracts that provide for the
operation of the bus services or bus routes themselves, and not on any contracts that solely involve administrative
services, maintenance, security, or other peripheral services.
Please respond to these questions for (name of transit agency appeared here) for NTD # (NTD number appeared here).
9. To what extent, if at all, does your transit agency currently contract for the operation of fixed-route bus services/bus routes?
We currently contract for the operation of:
| All fixed-route bus services/routes |
Some fixed-route bus services/routes |
We provide fixed-route bus services/routes, but do not contract for them |
Not applicable - we do not provide any fixed-route bus services/routes |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 25.6 | 9.1 | 49.9 | 15.4 | 461 |
9a. For the fixed-route bus services/routes provided by your transit agency in fiscal year 2011, please provide the following information for both contracted services and non-contracted services. (Enter numbers. If none, enter zero. If you contract all fixed-route bus services/routes, leave the "non-contracted" column blank.)
For contracted
fixed-route bus services
For non-contracted
fixed-route bus services
a. Total number of annual
passenger trips
total ann passenger trips - for contracted bus
total ann passenger trips - for non-contracted bus
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for contracted bus
total ann vehicle service miles - for non-contracted bus
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for contracted bus
total ann revenue vehicle service hours - for non-contracted bus
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for contracted bus
1. Don't know
number of unionized FTEs - for non-contracted bus
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for contracted bus
1. Don't know
number of non-unionized FTEs - for non-contracted bus
1. Don't know
9b. Number of contracts for bus services/routes
9c. For the contracts included in question 9b (for the operation of the fixed-route bus services/routes), how many contracts
does your transit agency have for each of the following payment basis types? (Enter number of contracts for each payment
basis type. If none, enter zero. The total should equal the number entered in question 9b.)
Number of fixed-price contracts
Number of price per revenue service mile contracts
Number of price per revenue service hour contracts
Number of fixed-price, plus variable (based on revenue service miles contracts)
Number of fixed-price, plus variable (based on revenue service hour contracts)
Number of total vehicle miles contracts
Number of total vehicle hours contracts
Number of passenger trips contracts
Number of other types of contracts
(If "Other") Please specify
the payment base(s).
9d. To the best of your knowledge, which of the following factors did your transit agency consider when deciding to contract
out any of the operation of your fixed-route bus services/routes? (Select one answer in each row.)
a. We were starting new services
b. We were expanding existing services
c. Lack of availability of funding, equipment, or facilities to expand or start service
d. To allow for more flexible services
e. To provide higher quality services
f. To reduce costs
g. To improve efficiency
h. We were directed to contract by our Board of Directors
i. To meet state mandate or law
j. Federal funds were available for contracting
k. Other factors
Please specify other factors your transit agency considered.
9e. Considering your transit agency's overall contracting experience, how would you compare the fixed-route bus
services/routes that you contract out with the fixed-route bus services that your transit agency runs directly
for each of the following areas? (Select one answer in each row.)
a. Employee wages
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 2.0 | 0.7 | 4.0 | 18.0 | 8.0 | 62.0 | 5.3 | 150 |
b. Employee benefits
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.3 | 0.7 | 4.7 | 16.0 | 9.3 | 62.7 | 5.3 | 150 |
c. Total operating costs
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 2.0 | 3.4 | 4.0 | 15.4 | 11.4 | 62.4 | 1.3 | 149 |
d. Availability of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 2.0 | 2.0 | 24.8 | 2.7 | 1.3 | 65.1 | 2.0 | 149 |
e. Quality of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.3 | 3.4 | 23.5 | 6.0 | 0.7 | 63.8 | 1.3 | 149 |
f. Overall safety
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.3 | 2.7 | 26.0 | 4.7 | 0.0 | 63.3 | 2.0 | 150 |
g. Customer satisfaction
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 4.7 | 24.0 | 5.3 | 0.7 | 64.0 | 1.3 | 150 |
h. Reliability
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.7 | 4.0 | 23.3 | 6.7 | 0.0 | 63.3 | 2.0 | 150 |
i. Workforce retention
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.3 | 1.3 | 7.3 | 16.0 | 0.0 | 66.7 | 7.3 | 150 |
j. Ridership
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 2.7 | 5.4 | 12.8 | 5.4 | 2.0 | 68.5 | 3.4 | 149 |
k. Employee morale
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.4 | 2.7 | 10.9 | 4.1 | 0.7 | 70.7 | 9.5 | 147 |
l. Other areas
| much higher |
somewhat higher |
about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.7 | 3.7 | 0.0 | 0.0 | 75.7 | 19.9 | 136 |
Please specify other areas.
9f. If your transit agency has asked for bids for the operation of its fixed-route bus services/routes how has the number of
bidders changed from one solicitation to another?
| The number of bidders has increased |
The number of bidders has stayed about the same |
The number of bidders has decreased |
Not applicable, we have not conducted multiple contract solicitations |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 16.1 | 54.8 | 12.9 | 16.1 | 155 |
9g. Does your agency contract out all routes of the fixed-route bus services that it provides?
9h. If your transit agency does not contract for all routes of the fixed-route bus services that it provides, which of the
following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 36.8 | 50.0 | 10.5 | 2.6 | 38 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 21.1 | 47.4 | 28.9 | 2.6 | 38 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 21.1 | 47.4 | 18.4 | 13.2 | 38 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 63.2 | 28.9 | 2.6 | 5.3 | 38 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 21.1 | 47.4 | 21.1 | 10.5 | 38 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 5.4 | 64.9 | 27.0 | 2.7 | 37 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 13.2 | 65.8 | 13.2 | 7.9 | 38 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 63.2 | 31.6 | 5.3 | 38 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 63.2 | 31.6 | 5.3 | 38 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 71.1 | 21.1 | 7.9 | 38 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 2.6 | 60.5 | 34.2 | 2.6 | 38 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 44.7 | 42.1 | 10.5 | 2.6 | 38 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 8.0 | 32.0 | 28.0 | 32.0 | 25 |
Please specify other factors for not contracting.
Question 9a (If fixed-route bus services provided but no contracting used)
For the fixed-route bus services/routes provided by your transit agency in fiscal year 2011, please provide
the following information for the non-contracted services. (Enter numbers. If none, enter zero.)
For non-contracted
fixed-route bus services
a. Total number of annual
passenger trips
total ann passenger trips - for non-contracted bus
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for non-contracted bus
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for non-contracted bus
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for non-contracted bus
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for non-contracted bus
1. Don't know
Question 9b (If fixed-route bus services provided but no contracting used)
If your transit agency does not contract for any of the fixed-route bus services that it
provides, which of the following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 28.4 | 35.3 | 23.4 | 12.8 | 218 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 21.4 | 35.9 | 36.8 | 5.9 | 220 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 20.3 | 40.6 | 19.8 | 19.4 | 217 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 71.5 | 17.2 | 8.1 | 3.2 | 221 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 17.5 | 45.6 | 24.0 | 12.9 | 217 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 1.4 | 59.7 | 26.9 | 12.0 | 216 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 9.7 | 59.0 | 20.3 | 11.1 | 217 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 3.7 | 53.7 | 38.0 | 4.6 | 216 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.9 | 56.9 | 37.5 | 4.6 | 216 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 9.2 | 58.3 | 26.1 | 6.4 | 218 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 1.4 | 57.6 | 31.8 | 9.2 | 217 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 61.5 | 20.4 | 10.9 | 7.2 | 221 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 3.0 | 28.6 | 45.8 | 22.6 | 168 |
Please specify other factors for not contracting.
Section 3 - Contracting for Demand Response - ADA Paratransit Services
Demand Response - ADA Paratransit - A transit mode in which vehicles operate in response to calls or requests from
passengers. It utilizes buses, vans, or taxis to provide complementary paratransit service associated or attributed to
the Americans with Disabilities Act of 1990 (ADA) compliance requirements.
Demand Response - ADA Paratransit Services - For the following questions on demand response ADA paratransit services, please
focus only on contracts that provide for the operation of the demand response - ADA paratransit services themselves, and not on
any contracts that may involve administrative services, maintenance, security, or other peripheral services.
Please respond to these questions for (name of transit agency appeared here) for NTD # (NTD number appeared here).
10. To what extent, if at all, does your transit agency currently contract for the operation of demand response - ADA paratransit services?
We currently contract for the operation of:
| All demand response - ADA paratransit services | Some demand response - ADA paratransit services | We provide demand response - ADA paratransit services, but do not contract for them | Not applicable - we do not provide any demand response - ADA paratransit services | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 36.6 | 7.0 | 32.7 | 23.7 | 459 |
10a. For the demand response - ADA paratransit services provided by your transit agency in fiscal year 2011, please provide the following information for both contracted services and non-contracted services. (Enter numbers. If none, enter zero. If you contract all ADA paratransit services, leave the "non-contracted" column blank.)
For contracted
demand response - ADA
paratransit services
For non-contracted
demand response - ADA
paratransit services
a. Total number of annual
passenger trips
total ann passenger trips - for ADA
total ann passenger trips - for ADA
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for ADA
total ann vehicle service miles - for ADA
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for ADA
total ann revenue vehicle service hours - for ADA
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for ADA
1. Don't know
number of unionized FTEs - for ADA
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for ADA
1. Don't know
number of non-unionized FTEs - for ADA
1. Don't know
10b. Number of contracts for ADA
10c. For the contracts included in question 10b (for the operation of demand response - ADA paratransit services), how many contracts
does your transit agency have for each of the following payment basis types? (Enter number of contracts for each payment
basis type. If none, enter zero. The total should equal the number entered in question 10b.)
Number of fixed-price contracts
Number of price per revenue service mile contracts
Number of price per revenue service hour contracts
Number of fixed-price, plus variable (based on revenue service miles contracts)
Number of fixed-price, plus variable (based on revenue service hour contracts)
Number of total vehicle miles contracts
Number of total vehicle hours contracts
Number of passenger trips contracts
Number of other types of contracts
(If "Other") Please specify
the payment base(s).
10d. To the best of your knowledge, which of the following factors did your transit agency consider when deciding to contract
out any of the operation of your demand response - ADA paratransit services? (Select one answer in each row.)
a. We were starting new services
b. We were expanding existing services
c. Lack of availability of funding, equipment, or facilities to expand or start service
d. To allow for more flexible services
e. To provide higher quality services
f. To reduce costs
g. To improve efficiency
h. We were directed to contract by our Board of Directors
i. To meet state mandate or law
j. Federal funds were available for contracting
k. ADA Paratransit services were no longer provided by other agencies
l. Other factors
Please specify other factors your transit agency considered.
10e. Considering your transit agency's overall contracting experience, how would you compare the demand response -
ADA paratransit services that you contract out with the demand response - ADA paratransit services that your transit
agency runs directly for each of the following areas? (Select one answer in each row.)
a. Employee wages
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.1 | 1.6 | 4.8 | 13.2 | 10.1 | 65.1 | 4.2 | 189 |
b. Employee benefits
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.1 | 1.1 | 4.2 | 14.8 | 8.5 | 65.1 | 5.3 | 189 |
c. Total operating costs
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 2.1 | 3.7 | 4.8 | 15.0 | 9.1 | 61.5 | 3.7 | 187 |
d. Availability of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 2.1 | 5.3 | 20.1 | 3.2 | 1.6 | 65.1 | 2.6 | 189 |
e. Quality of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.6 | 4.2 | 22.2 | 7.9 | 0.5 | 62.4 | 1.1 | 189 |
f. Overall safety
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.1 | 2.1 | 25.4 | 5.8 | 0.0 | 63.5 | 2.1 | 189 |
g. Customer satisfaction
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 2.1 | 3.7 | 21.2 | 7.9 | 0.5 | 62.4 | 2.1 | 189 |
h. Reliability
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 2.1 | 4.2 | 21.7 | 5.8 | 1.6 | 62.4 | 2.1 | 189 |
i. Workforce retention
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.1 | 0.0 | 12.7 | 9.5 | 2.1 | 69.3 | 5.3 | 189 |
j. Ridership
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.1 | 3.2 | 20.2 | 2.1 | 3.2 | 68.6 | 1.6 | 188 |
k. Employee morale
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 1.1 | 1.1 | 17.0 | 1.6 | 0.0 | 72.9 | 6.4 | 188 |
l. Other areas
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.6 | 0.0 | 1.8 | 0.0 | 0.0 | 79.9 | 17.7 | 164 |
Please specify other areas.
10f. If your transit agency has asked for bids for the operation of its demand response - ADA paratransit services how has the number of
bidders changed from one solicitation to another?
| The number of bidders has increased |
The number of bidders has stayed about the same |
The number of bidders has decreased |
Not applicable, we have not conducted multiple contract solicitations |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 11.9 | 52.1 | 12.9 | 23.2 | 194 |
10g. Does your agency contract out all routes of the demand response - ADA paratransit services that it provides?
10h. If your transit agency does not contract for all routes of the demand response - ADA paratransit services that it provides, which of the
following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 36.7 | 46.7 | 6.7 | 10.0 | 30 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 10.0 | 46.7 | 33.3 | 10.0 | 30 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 24.1 | 48.3 | 10.3 | 17.2 | 29 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 63.3 | 23.3 | 6.7 | 6.7 | 30 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 10.0 | 63.3 | 20.0 | 6.7 | 30 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 3.3 | 66.7 | 20.0 | 10.0 | 30 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 23.3 | 63.3 | 6.7 | 6.7 | 30 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 6.7 | 66.7 | 23.3 | 3.3 | 30 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 10.0 | 56.7 | 23.3 | 10.0 | 30 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 73.3 | 23.3 | 3.3 | 30 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 3.3 | 70.0 | 16.7 | 10.0 | 30 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 31.0 | 44.8 | 17.2 | 6.9 | 29 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 5.3 | 21.1 | 36.8 | 36.8 | 19 |
Please specify other factors for not contracting.
Question 10a (If demand response - ADA paratransit services provided but no contracting used)
For the demand response - ADA paratransit services provided by your transit agency in fiscal year 2011, please provide
the following information for the non-contracted services. (Enter numbers. If none, enter zero.)
For non-contracted demand response -
ADA paratransit services
a. Total number of annual
passenger trips
total ann passenger trips - for non-contracted ADA
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for non-contracted ADA
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for non-contracted ADA
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for non-contracted ADA
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for non-contracted ADA
1. Don't know
Question 10b (If demand response - ADA paratransit services provided but no contracting used)
If your transit agency does not contract for any of the demand response - ADA paratransit services that it
provides, which of the following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 34.8 | 32.6 | 19.9 | 12.8 | 141 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 12.1 | 42.1 | 40.0 | 5.7 | 140 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 12.9 | 41.0 | 28.8 | 17.3 | 139 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 64.8 | 19.7 | 10.6 | 4.9 | 142 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 12.3 | 55.1 | 23.9 | 8.7 | 138 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 58.1 | 31.6 | 10.3 | 136 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 9.4 | 58.7 | 21.0 | 10.9 | 138 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 7.4 | 48.9 | 39.3 | 4.4 | 135 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 4.4 | 54.4 | 37.5 | 3.7 | 136 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 12.4 | 56.2 | 25.5 | 5.8 | 137 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 2.2 | 58.4 | 32.1 | 7.3 | 137 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 53.6 | 25.0 | 14.3 | 7.1 | 140 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 11.3 | 28.3 | 43.4 | 17.0 | 106 |
Please specify other factors for not contracting.
Section 4 - Contracting for Demand Response - Dial-a-Ride Services
Demand Response - Dial-a-Ride - A transit mode in which vehicles operate in response to calls or requests from passengers. It
utilizes buses, vans, or taxis to provide transportation service for people, whose access is limited, or whose disability or health
condition prevents them from using the regular fixed-route bus service. This service is unrelated to ADA requirements.
Demand Response - Dial-a-Ride Services - For the following questions on demand response - dial-a-ride services, please focus only on
contracts that provide for the operation of the demand response - dial-a-ride services, and not on any contracts that may involve
administrative services, maintenance, security, or other peripheral services.
Please respond to these questions for (name of transit agency appeared here) for NTD # (NTD number appeared here).
11. To what extent, if at all, does your transit agency currently contract for the operation of demand response - dial-a-ride services?
We currently contract for the operation of:
| All demand response - dial-a-ride services |
Some demand response - dial-a-ride services |
We provide demand response - dial-a-ride services, but do not contract for them |
Not applicable - we do not provide any demand response - dial-a-ride services |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 21.2 | 5.2 | 16.5 | 57.1 | 462 |
11a. For the demand response - dial-a-ride services provided by your transit agency in fiscal year 2011, please provide the following information for both contracted services and non-contracted services. (Enter numbers. If none, enter zero. If you contract all dial-a-ride services, leave the "non-contracted" column blank.)
For contracted
demand response -
dial-a-ride services
For non-contracted
demand response -
dial-a-ride services
a. Total number of annual
passenger trips
total ann passenger trips - for dial-a-ride
total ann passenger trips - for dial-a-ride
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for dial-a-ride
total ann vehicle service miles - for dial-a-ride
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for dial-a-ride
total ann revenue vehicle service hours - for dial-a-ride
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for dial-a-ride
1. Don't know
number of unionized FTEs - for dial-a-ride
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for dial-a-ride
1. Don't know
number of non-unionized FTEs - for dial-a-ride
1. Don't know
11b. Number of contracts for dial-a-ride
11c. For the contracts included in question 11b (for the operation of demand response - dial-a-ride services), how many contracts
does your transit agency have for each of the following payment basis types? (Enter number of contracts for each payment
basis type. If none, enter zero. The total should equal the number entered in question 11b.)
Number of fixed-price contracts
Number of price per revenue service mile contracts
Number of price per revenue service hour contracts
Number of fixed-price, plus variable (based on revenue service miles contracts)
Number of fixed-price, plus variable (based on revenue service hour contracts)
Number of total vehicle miles contracts
Number of total vehicle hours contracts
Number of passenger trips contracts
Number of other types of contracts
(If "Other") Please specify
the payment base(s).
11d. To the best of your knowledge, which of the following factors did your transit agency consider when deciding to contract
out any of the operation of your demand response - dial-a-ride services? (Select one answer in each row.)
a. We were starting new services
b. We were expanding existing services
c. Lack of availability of funding, equipment, or facilities to expand or start service
d. To allow for more flexible services
e. To provide higher quality services
f. To reduce costs
g. To improve efficiency
h. We were directed to contract by our Board of Directors
i. To meet state mandate or law
j. Federal funds were available for contracting
k. Other factors
Please specify other factors your transit agency considered.
11e. Considering your transit agency's overall contracting experience, how would you compare the demand response -
dial-a-ride services that you contract out with the demand response - dial-a-ride services that your transit agency runs directly
for each of the following areas? (Select one answer in each row.)
a. Employee wages
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 8.5 | 14.4 | 6.8 | 62.7 | 7.6 | 118 |
b. Employee benefits
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 6.8 | 14.4 | 8.5 | 61.9 | 8.5 | 118 |
c. Total operating costs
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.8 | 3.4 | 10.2 | 20.3 | 5.9 | 56.8 | 2.5 | 118 |
d. Availability of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.8 | 10.2 | 22.0 | 5.1 | 0.0 | 58.5 | 3.4 | 118 |
e. Quality of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.8 | 4.2 | 26.3 | 5.9 | 1.7 | 57.6 | 3.4 | 118 |
f. Overall safety
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.9 | 2.6 | 29.9 | 5.1 | 0.0 | 58.1 | 3.4 | 117 |
g. Customer satisfaction
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.8 | 4.2 | 28.8 | 3.4 | 1.7 | 57.6 | 3.4 | 118 |
h. Reliability
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.8 | 5.1 | 24.6 | 6.8 | 1.7 | 57.6 | 3.4 | 118 |
i. Workforce retention
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.8 | 16.9 | 8.5 | 1.7 | 64.4 | 7.6 | 118 |
j. Ridership
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 5.1 | 20.3 | 6.8 | 0.8 | 63.6 | 3.4 | 118 |
k. Employee morale
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 1.7 | 16.5 | 3.5 | 0.9 | 67.8 | 9.6 | 115 |
l. Other areas
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 2.0 | 0.0 | 0.0 | 77.5 | 20.6 | 102 |
Please specify other areas.
11f. If your transit agency has asked for bids for the operation of its demand response - dial-a-ride services how has the number of
bidders changed from one solicitation to another?
| The number of bidders has increased |
The number of bidders has stayed about the same |
The number of bidders has decreased |
Not applicable, we have not conducted multiple contract solicitations |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 16.1 | 52.5 | 12.7 | 18.6 | 118 |
11g. Does your agency contract out all routes of the demand response - dial-a-ride services that it provides?
11h. If your transit agency does not contract for all routes of the demand response - dial-a-ride services that it provides, which of the
following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 27.3 | 36.4 | 22.7 | 13.6 | 22 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 4.8 | 42.9 | 38.1 | 14.3 | 21 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 9.1 | 36.4 | 36.4 | 18.2 | 22 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 68.2 | 9.1 | 13.6 | 9.1 | 22 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 4.5 | 54.5 | 27.3 | 13.6 | 22 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 50.0 | 36.4 | 13.6 | 22 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 36.4 | 31.8 | 22.7 | 9.1 | 22 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 9.1 | 50.0 | 31.8 | 9.1 | 22 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 13.6 | 40.9 | 36.4 | 9.1 | 22 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 4.5 | 50.0 | 36.4 | 9.1 | 22 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 4.5 | 45.5 | 40.9 | 9.1 | 22 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 22.7 | 31.8 | 36.4 | 9.1 | 22 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 12.5 | 18.8 | 31.3 | 37.5 | 16 |
Please specify other factors for not contracting.
Question 11a (If demand response - dial-a-ride services provided but no contracting used)
For the demand response - dial-a-ride services provided by your transit agency in fiscal year 2011, please provide
the following information for the non-contracted services. (Enter numbers. If none, enter zero.)
For non-contracted demand response -
dial-a-ride services
a. Total number of annual
passenger trips
total ann passenger trips - for non-contracted dial-a-ride
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for non-contracted dial-a-ride
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for non-contracted dial-a-ride
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for non-contracted dial-a-ride
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for non-contracted dial-a-ride
1. Don't know
Question 11b (If demand response - dial-a-ride services provided but no contracting used)
If your transit agency does not contract for any of the demand response - dial-a-ride services that it
provides, which of the following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 28.2 | 38.0 | 21.1 | 12.7 | 71 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 4.3 | 41.4 | 50.0 | 4.3 | 70 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 10.1 | 44.9 | 27.5 | 17.4 | 69 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 71.8 | 15.5 | 7.0 | 5.6 | 71 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 11.4 | 51.4 | 22.9 | 14.3 | 70 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 1.4 | 47.9 | 35.2 | 15.5 | 71 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 10.1 | 53.6 | 21.7 | 14.5 | 69 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 1.4 | 46.5 | 47.9 | 4.2 | 71 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 47.1 | 48.6 | 4.3 | 70 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 14.1 | 52.1 | 23.9 | 9.9 | 71 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 1.4 | 49.3 | 31.0 | 18.3 | 71 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 64.3 | 18.6 | 10.0 | 7.1 | 70 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 8.8 | 29.8 | 45.6 | 15.8 | 57 |
Please specify other factors for not contracting.
Section 5 - Contracting for Commuter Rail Services
Commuter Rail - A transit mode that operates along electric or diesel-propelled railways and provides
train service for local, short distance trips between a central city and adjacent suburbs.
Commuter Rail Services - For the following questions on commuter rail services, please focus only on contracts that
provide for the operation of the commuter rail services or commuter rail lines themselves, and not on any contracts that
may involve administrative services, maintenance, security, or other peripheral services.
Please respond to these questions for (name of transit agency appeared here) for NTD # (NTD number appeared here).
12. To what extent, if at all, does your transit agency currently contract for the operation of commuter rail services?
We currently contract for the operation of:
| All commuter rail services |
Some commuter rail services |
We provide commuter rail services, but do not contract for them |
Not applicable - we do not provide any commuter rail services |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 3.9 | 0.0 | 0.9 | 95.2 | 460 |
12a. For the commuter rail services provided by your transit agency in fiscal year 2011, please provide the following information for both contracted services and non-contracted services. (Enter numbers. If none, enter zero. If you contract all commuter rail services, leave the "non-contracted" column blank.)
For contracted
commuter rail services
For non-contracted
commuter rail services
a. Total number of annual
passenger trips
total ann passenger trips - for commuter rail
total ann passenger trips - for commuter rail
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for commuter rail
total ann vehicle service miles - for commuter rail
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for commuter rail
total ann revenue vehicle service hours - for commuter rail
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for commuter rail
1. Don't know
number of unionized FTEs - for commuter rail
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for commuter rail
1. Don't know
number of non-unionized FTEs - for commuter rail
1. Don't know
12b. Number of contracts for commuter rial
12c. For the contracts included in question 12b (for the operation of commuter rail services), how many contracts
does your transit agency have for each of the following payment basis types? (Enter number of contracts for each payment
basis type. If none, enter zero. The total should equal the number entered in question 12b.)
Number of fixed-price contracts
Number of price per revenue service mile contracts
Number of price per revenue service hour contracts
Number of fixed-price, plus variable (based on revenue service miles contracts)
Number of fixed-price, plus variable (based on revenue service hour contracts)
Number of total vehicle miles contracts
Number of total vehicle hours contracts
Number of passenger trips contracts
Number of other types of contracts
(If "Other") Please specify
the payment base(s).
12d. To the best of your knowledge, which of the following factors did your transit agency consider when deciding to contract
out any of the operation of your commuter rail services? (Select one answer in each row.)
a. We were starting new services
b. We were expanding existing services
c. Lack of availability of funding, equipment, or facilities to expand or start service
d. To allow for more flexible services
e. To provide higher quality services
f. To reduce costs
g. To improve efficiency
h. We were directed to contract by our Board of Directors
i. To meet state mandate or law
j. Federal funds were available for contracting
k. Other factors
Please specify other factors your transit agency considered.
12e. Considering your transit agency's overall contracting experience, how would you compare the commuter rail services that
you contract out with the commuter rail services that your transit agency runs directly
for each of the following areas? (Select one answer in each row.)
a. Employee wages
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 6.7 | 0.0 | 6.7 | 13.3 | 0.0 | 73.3 | 0.0 | 15 |
b. Employee benefits
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 6.7 | 6.7 | 6.7 | 6.7 | 0.0 | 73.3 | 0.0 | 15 |
c. Total operating costs
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 18.8 | 6.3 | 0.0 | 75.0 | 0.0 | 16 |
d. Availability of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 18.8 | 0.0 | 0.0 | 75.0 | 6.3 | 16 |
e. Quality of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 25.0 | 0.0 | 0.0 | 75.0 | 0.0 | 16 |
f. Overall safety
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 25.0 | 0.0 | 0.0 | 75.0 | 0.0 | 16 |
g. Customer satisfaction
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 25.0 | 0.0 | 0.0 | 75.0 | 0.0 | 16 |
h. Reliability
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 25.0 | 0.0 | 0.0 | 75.0 | 0.0 | 16 |
i. Workforce retention
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 18.8 | 6.3 | 0.0 | 68.8 | 6.3 | 16 |
j. Ridership
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 6.3 | 12.5 | 0.0 | 0.0 | 75.0 | 6.3 | 16 |
k. Employee morale
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 18.8 | 6.3 | 0.0 | 68.8 | 6.3 | 16 |
l. Other areas
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 6.7 | 0.0 | 0.0 | 0.0 | 0.0 | 80.0 | 13.3 | 15 |
Please specify other areas.
12f. If your transit agency has asked for bids for the operation of its commuter rail services how has the number of
bidders changed from one solicitation to another?
| The number of bidders has increased |
The number of bidders has stayed about the same |
The number of bidders has decreased |
Not applicable, we have not conducted multiple contract solicitations |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 11.8 | 17.6 | 0.0 | 70.6 | 17 |
12g. Does your agency contract out all lines of the commuter rail services that it provides?
12h. If your transit agency does not contract for all lines of the commuter rail services that it provides, which of the
following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 2 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 100.0 | 0.0 | 0.0 | 0.0 | 1 |
Please specify other factors for not contracting.
Question 12a (If commuter rail services provided but no contracting used)
For the commuter rail services provided by your transit agency in fiscal year 2011, please provide
the following information for the non-contracted services. (Enter numbers. If none, enter zero.)
For non-contracted commuter rail services
a. Total number of annual
passenger trips
total ann passenger trips - for non-contracted commuter rail
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for non-contracted commuter rail
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for non-contracted commuter rail
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for non-contracted commuter rail
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for non-contracted commuter rail
1. Don't know
Question 12b (If commuter rail services provided but no contracting used)
If your transit agency does not contract for any of the commuter rail services that it
provides, which of the following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 75.0 | 0.0 | 4 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 25.0 | 25.0 | 50.0 | 0.0 | 4 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 25.0 | 25.0 | 50.0 | 0.0 | 4 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 50.0 | 0.0 | 50.0 | 0.0 | 4 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 50.0 | 25.0 | 4 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 50.0 | 25.0 | 4 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 50.0 | 50.0 | 0.0 | 4 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 75.0 | 0.0 | 4 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 75.0 | 0.0 | 4 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 75.0 | 0.0 | 4 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 50.0 | 25.0 | 4 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 50.0 | 0.0 | 50.0 | 0.0 | 4 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 25.0 | 25.0 | 25.0 | 25.0 | 4 |
Please specify other factors for not contracting.
Section 6 - Contracting for Heavy Rail Services
Heavy Rail - A transit mode that operates on electric railways with high-volume traffic capacity and are
characterized by separated rights-of-way, sophisticated signaling, high platform loading, and high-speed,
rapid-acceleration rail cars operating singly or in multi-car trains on fixed rails.
Heavy Rail Services - For the following questions on heavy rail services, please focus only on contracts that provide
for the operation of the heavy rail services or heavy rail lines themselves, and not on any contracts that may involve
administrative services, maintenance, security, or other peripheral services.
Please respond to these questions for (name of transit agency appeared here) for NTD # (NTD number appeared here).
13. To what extent, if at all, does your transit agency currently contract for the operation of heavy rail services?
We currently contract for the operation of:
| All heavy rail services |
Some heavy rail services |
We provide heavy rail services, but do not contract for them |
Not applicable - we do not provide any heavy rail services |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.7 | 0.0 | 0.9 | 98.5 | 456 |
13a. For the heavy rail services provided by your transit agency in fiscal year 2011, please provide the following information for both contracted services and non-contracted services. (Enter numbers. If none, enter zero. If you contract all heavy rail services, leave the "non-contracted" column blank.)
For contracted
heavy rail services
For non-contracted
heavy rail services
a. Total number of annual
passenger trips
total ann passenger trips - for heavy rail
total ann passenger trips - for heavy rail
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for heavy rail
total ann vehicle service miles - for heavy rail
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for heavy rail
total ann revenue vehicle service hours - for heavy rail
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for heavy rail
1. Don't know
number of unionized FTEs - for heavy rail
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for heavy rail
1. Don't know
number of non-unionized FTEs - for heavy rail
1. Don't know
13b. Number of contracts for heavy rial
13c. For the contracts included in question 13b (for the operation of heavy rail services), how many contracts
does your transit agency have for each of the following payment basis types? (Enter number of contracts for each payment
basis type. If none, enter zero. The total should equal the number entered in question 13b.)
Number of fixed-price contracts
Number of price per revenue service mile contracts
Number of price per revenue service hour contracts
Number of fixed-price, plus variable (based on revenue service miles contracts)
Number of fixed-price, plus variable (based on revenue service hour contracts)
Number of total vehicle miles contracts
Number of total vehicle hours contracts
Number of passenger trips contracts
Number of other types of contracts
(If "Other") Please specify
the payment base(s).
13d. To the best of your knowledge, which of the following factors did your transit agency consider when deciding to contract
out any of the operation of your heavy rail services? (Select one answer in each row.)
a. We were starting new services
b. We were expanding existing services
c. Lack of availability of funding, equipment, or facilities to expand or start service
d. To allow for more flexible services
e. To provide higher quality services
f. To reduce costs
g. To improve efficiency
h. We were directed to contract by our Board of Directors
i. To meet state mandate or law
j. Federal funds were available for contracting
k. Other factors
Please specify other factors your transit agency considered.
13e. Considering your transit agency's overall contracting experience, how would you compare the heavy rail services that
you contract out with the heavy rail services that your transit agency runs directly
for each of the following areas? (Select one answer in each row.)
a. Employee wages
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
b. Employee benefits
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
c. Total operating costs
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
d. Availability of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
e. Quality of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
f. Overall safety
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
g. Customer satisfaction
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
h. Reliability
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
i. Workforce retention
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
j. Ridership
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
k. Employee morale
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
l. Other areas
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 100.0 | 0.0 | 2 |
Please specify other areas.
13f. If your transit agency has asked for bids for the operation of its heavy rail services how has the number of
bidders changed from one solicitation to another?
| The number of bidders has increased |
The number of bidders has stayed about the same |
The number of bidders has decreased |
Not applicable, we have not conducted multiple contract solicitations |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 100.0 | 3 |
13g. Does your agency contract out all lines of the heavy rail services that it provides?
13h. If your transit agency does not contract for all lines of the heavy rail services that it provides, which of the
following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 100.0 | 1 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 100.0 | 0.0 | 0.0 | 1 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 100.0 | 0.0 | 0.0 | 0.0 | 1 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 100.0 | 0.0 | 0.0 | 0.0 | 1 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 100.0 | 0.0 | 0.0 | 1 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 100.0 | 1 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 100.0 | 0.0 | 1 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 100.0 | 1 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 100.0 | 1 |
Please specify other factors for not contracting.
Question 13a (If heavy rail services provided but no contracting used)
For the heavy rail services provided by your transit agency in fiscal year 2011, please provide
the following information for the non-contracted services. (Enter numbers. If none, enter zero.)
For non-contracted heavy rail services
a. Total number of annual
passenger trips
total ann passenger trips - for non-contracted heavy rail
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for non-contracted heavy rail
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for non-contracted heavy rail
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for non-contracted heavy rail
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for non-contracted heavy rail
1. Don't know
Question 13b (If heavy rail services provided but no contracting used)
If your transit agency does not contract for any of the heavy rail services that it
provides, which of the following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 50.0 | 50.0 | 0.0 | 4 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 25.0 | 50.0 | 4 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 25.0 | 50.0 | 4 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 50.0 | 25.0 | 25.0 | 0.0 | 4 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 75.0 | 25.0 | 0.0 | 4 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 50.0 | 50.0 | 0.0 | 4 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 25.0 | 25.0 | 50.0 | 0.0 | 4 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 75.0 | 0.0 | 4 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 25.0 | 75.0 | 0.0 | 4 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 75.0 | 25.0 | 0.0 | 4 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 75.0 | 25.0 | 0.0 | 4 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 25.0 | 50.0 | 25.0 | 0.0 | 4 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 25.0 | 0.0 | 25.0 | 50.0 | 4 |
Please specify other factors for not contracting.
Section 7 - Contracting for Light Rail Services
Light Rail - A transit mode that operates on electric railways with light-volume traffic capacity and
are characterized by shared or exclusive rights-of-way, low or high platform loading, single or double car
trains, and overhead electric lines that power rail vehicles.
Light Rail Services - For the following questions on light rail services, please focus only on contracts that
provide for the operation of the light rail services or light rail lines themselves, and not on any contracts that
may involve administrative services, maintenance, security, or other peripheral services.
Please respond to these questions for (name of transit agency appeared here) for NTD # (NTD number appeared here).
14. To what extent, if at all, does your transit agency currently contract for the operation of light rail services?
We currently contract for the operation of:
| All light rail services |
Some light rail services |
We provide light rail services, but do not contract for them |
Not applicable - we do not provide any light rail services |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.2 | 0.4 | 4.3 | 95.0 | 460 |
14a. For the light rail services provided by your transit agency in fiscal year 2011, please provide the following information for both contracted services and non-contracted services. (Enter numbers. If none, enter zero. If you contract all light rail services, leave the "non-contracted" column blank.)
For contracted
light rail services
For non-contracted
light rail services
a. Total number of annual
passenger trips
total ann passenger trips - for light rail
total ann passenger trips - for light rail
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for light rail
total ann vehicle service miles - for light rail
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for light rail
total ann revenue vehicle service hours - for light rail
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for light rail
1. Don't know
number of unionized FTEs - for light rail
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for light rail
1. Don't know
number of non-unionized FTEs - for light rail
1. Don't know
14b. Number of contracts for light rail
14c. For the contracts included in question 14b (for the operation of light rail services), how many contracts
does your transit agency have for each of the following payment basis types? (Enter number of contracts for each payment
basis type. If none, enter zero. The total should equal the number entered in question 14b.)
Number of fixed-price contracts
Number of price per revenue service mile contracts
Number of price per revenue service hour contracts
Number of fixed-price, plus variable (based on revenue service miles contracts)
Number of fixed-price, plus variable (based on revenue service hour contracts)
Number of total vehicle miles contracts
Number of total vehicle hours contracts
Number of passenger trips contracts
Number of other types of contracts
(If "Other") Please specify
the payment base(s).
14d. To the best of your knowledge, which of the following factors did your transit agency consider when deciding to contract
out any of the operation of your light rail services? (Select one answer in each row.)
a. We were starting new services
b. We were expanding existing services
c. Lack of availability of funding, equipment, or facilities to expand or start service
d. To allow for more flexible services
e. To provide higher quality services
f. To reduce costs
g. To improve efficiency
h. We were directed to contract by our Board of Directors
i. To meet state mandate or law
j. Federal funds were available for contracting
k. Other factors
Please specify other factors your transit agency considered.
14e. Considering your transit agency's overall contracting experience, how would you compare the light rail services that
you contract out with the light rail services that your transit agency runs directly
for each of the following areas? (Select one answer in each row.)
a. Employee wages
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 33.3 | 0.0 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
b. Employee benefits
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 33.3 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
c. Total operating costs
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 33.3 | 0.0 | 0.0 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
d. Availability of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 33.3 | 0.0 | 0.0 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
e. Quality of service
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 33.3 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
f. Overall safety
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 33.3 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
g. Customer satisfaction
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 33.3 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
h. Reliability
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 33.3 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
i. Workforce retention
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 33.3 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
j. Ridership
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 33.3 | 0.0 | 0.0 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
k. Employee morale
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 33.3 | 0.0 | 0.0 | 66.7 | 0.0 | 3 |
l. Other areas
| much higher |
somewhat higher |
at about the same level |
somewhat lower |
much lower |
No basis for comparison | Not sure |
Number of respondents |
|---|---|---|---|---|---|---|---|
| % | % | % | % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 0.0 | 0.0 | 50.0 | 50.0 | 2 |
Please specify other areas.
14f. If your transit agency has asked for bids for the operation of its light rail services how has the number of
bidders changed from one solicitation to another?
| The number of bidders has increased |
The number of bidders has stayed about the same |
The number of bidders has decreased |
Not applicable, we have not conducted multiple contract solicitations |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 100.0 | 3 |
14g. Does your agency contract out all lines of the light rail services that it provides?
14h. If your transit agency does not contract for all lines of the light rail services that it provides, which of the
following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 100.0 | 0.0 | 0.0 | 0.0 | 1 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 100.0 | 0.0 | 0.0 | 1 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 100.0 | 0.0 | 0.0 | 1 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 100.0 | 0.0 | 0.0 | 0.0 | 1 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 100.0 | 0.0 | 0.0 | 0.0 | 1 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 100.0 | 0.0 | 0.0 | 1 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 100.0 | 0.0 | 0.0 | 1 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 100.0 | 0.0 | 0.0 | 1 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 100.0 | 0.0 | 0.0 | 1 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 100.0 | 0.0 | 0.0 | 1 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 100.0 | 0.0 | 0.0 | 0.0 | 1 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 100.0 | 0.0 | 0.0 | 0.0 | 1 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 0.0 | 0.0 | 100.0 | 1 |
Please specify other factors for not contracting.
Question 14a (If light rail services provided but no contracting used)
For the light rail services provided by your transit agency in fiscal year 2011, please provide
the following information for the non-contracted services. (Enter numbers. If none, enter zero.)
For non-contracted light rail services
a. Total number of annual
passenger trips
total ann passenger trips - for non-contracted light rail
b. Total annual revenue
vehicle service miles
total ann vehicle service miles - for non-contracted light rail
c. Total annual revenue
vehicle service hours
total ann revenue vehicle service hours - for non-contracted light rail
d. Number of unionized
employees (FTEs)
number of unionized FTEs - for non-contracted light rail
1. Don't know
e. Number of non-unionized
employees (FTEs)
number of non-unionized FTEs - for non-contracted light rail
1. Don't know
Question 14b (If light rail services provided but no contracting used)
If your transit agency does not contract for any of the light rail services that it
provides, which of the following factors is a reason why? (Select one answer in each row.)
a. Contracting was not found to be cost effective
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 33.3 | 38.9 | 11.1 | 16.7 | 18 |
b. Contracting is not allowed in union contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 21.1 | 42.1 | 15.8 | 21.1 | 19 |
c. Challenges presented by Section 13(c)
(For information on Section 13(c) _____.)
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 26.3 | 52.6 | 10.5 | 10.5 | 19 |
d. Want to maintain control over operations
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 63.2 | 36.8 | 0.0 | 0.0 | 19 |
e. Lack of political support for contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 21.1 | 68.4 | 0.0 | 10.5 | 19 |
f. State labor laws limit contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 5.3 | 84.2 | 0.0 | 10.5 | 19 |
g. Lack of qualified firms to do the work
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 21.1 | 63.2 | 0.0 | 15.8 | 19 |
h. Tried to contract, but proposed bids too high
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 57.9 | 31.6 | 10.5 | 19 |
i. Tried to contract, but too few bidders
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 5.3 | 57.9 | 26.3 | 10.5 | 19 |
j. Complexity of the contracting process
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 15.8 | 73.7 | 5.3 | 5.3 | 19 |
k. Needed multi-jurisdictional consensus to contract
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 0.0 | 73.7 | 15.8 | 10.5 | 19 |
l. No reason to change to contracting
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 33.3 | 38.9 | 16.7 | 11.1 | 18 |
m. Other factors
| Yes, this is a reason |
No, this is not a reason |
Does not apply |
Not sure |
Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 6.7 | 33.3 | 13.3 | 46.7 | 15 |
Please specify other factors for not contracting.
Section 8 - General Questions on Contracting
The questions in this section ask for some general information about any contracted services that your
transit agency may be using.
Please respond to these questions for (name of transit agency appeared here) for NTD # (NTD number appeared here).
15. In any section of the survey thus far, did you indicate that your transit agency contracted out any aspect of
its operations or other services (such as administration, security, maintenance, etc.)?
15a. Does your transit agency use the following methods to select a contractor?
(Select one answer in each row.)
a. Competition
b. Sole source or preferred vendors
c. Selection from a list of preferred vendors
d. Orders under pre-existing contracts
e. Other (e.g., exercise of contract option)
Please specify other methods
used to select a contractor.
15b. Does your agency have a specific unit(s) or department(s) to monitor the performance of contracted services?
15c. Does your transit agency use the following methods to oversee contract services?
(Select one answer in each row.)
a. Periodic reports or meetings
b. On-site inspection
c. Third-party inspectors
d. Real-time monitoring
e. Performance metrics
f. Other methods
Please specify other methods used to oversee contract services.
15d. When selecting a contractor, does your transit agency consider federal law, regulations, or
guidance prohibiting conflicts of interest for contractor employees and businesses?
15e. Does your transit agency have an ethics policy or standards of conduct that prohibit
conflicts-of-interest?
15f. Are your contract documents publicly available?
| All are available | Some are available | None are available | Number of respondents |
|---|---|---|---|
| % | % | % | |
| 92.2 | 6.4 | 1.4 | 219 |
15g. What level of importance does your transit agency place on each of the following factors when measuring
or assessing the quality of contracted services? (Select one answer in each row.)
a. Timeliness of service (i.e., on schedule)
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 91.3 | 8.7 | 0.0 | 0.0 | 218 |
b. Responsiveness to the transit agency's needs
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 94.5 | 5.5 | 0.0 | 0.0 | 217 |
c. Responsiveness to rider needs
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 93.6 | 5.0 | 0.5 | 0.9 | 218 |
d. Amount of service provided
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 56.0 | 34.4 | 6.9 | 2.8 | 218 |
e. Reliability of service
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 96.8 | 3.2 | 0.0 | 0.0 | 217 |
f. Customer satisfaction, as measured by survey results
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 66.1 | 19.3 | 2.3 | 12.4 | 218 |
g. Customer satisfaction, as measured by other means
(e.g., ridership changes, customer comments, etc.)
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 73.4 | 20.2 | 0.9 | 5.5 | 218 |
h. Benchmarking against industry standards
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 31.0 | 52.8 | 6.9 | 9.3 | 216 |
i. Comparison with peers
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 31.8 | 56.2 | 6.9 | 5.1 | 217 |
j. Safety
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 96.8 | 2.3 | 0.5 | 0.5 | 218 |
k. Cost-effectiveness
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 84.3 | 15.3 | 0.0 | 0.5 | 216 |
l. Quality of fleet and facilities (e.g., reliability, cleanliness, etc.)
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 78.7 | 11.1 | 0.9 | 9.3 | 216 |
m. Other factors
| Very important |
Somewhat important | Not important |
No basis to judge | Number of respondents |
|---|---|---|---|---|
| % | % | % | % | |
| 6.6 | 3.3 | 12.5 | 77.6 | 152 |
Please specify other factors important when measuring or assessing the quality of contracted services.
15h. In your opinion, how have the results of transit service contracting met your
expectations?
16. If you have any additional comments about any of the issues covered in this
survey, please enter them in the space below.
17. Are you ready to submit your final completed survey to GAO?
(This is equivalent to mailing a completed paper survey to us. It
tells us that your answers are official and final.)
| Yes, my survey is complete - To submit your final responses, please click on "Exit" below. | No, my survey is not yet complete - To save your responses for later, please click on "Exit" below. | Number of respondents |
|---|---|---|
| % | % | |
| 100.0 | 0.0 | 463 |
You may view and print your completed survey by clicking on the Summary link in
the menu to the left.
Thank you very much for your assistance.