Survey of Community Water Utilities

United States Government Accountability Office

Contents

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Introduction

The U.S. Government Accountability Office (GAO), an agency of the U.S. Congress, is conducting an assessment of technologies that could help community water systems address freshwater scarcity. As part of this review, we are conducting a web-based survey of community water systems across the United States. In this survey, we will be asking about your use of two categories of technologies: (1) those that your utility might use to increase the efficiency of your distribution system and (2) those that your utility might use if you treat nontraditional source waters such as seawater, brackish water, recycled municipal wastewater, or storm water captured from developed areas.

We understand that there may be questions on this survey that do not apply to your particular utility; the survey is designed to allow you to easily bypass those sections. In answering the survey questions, please feel free to consult with any staff member in your utility who possesses relevant information.

Your participation in our study is essential for us to inform the Congress about levels of use for various technologies and challenges that utilities may face when trying to adopt these technologies. The results of this survey will be summarized in a GAO report, which will be publicly available on our website.

If you have any questions about this survey, please contact [contact information omitted] to learn more about completing the survey, printing your responses, and whom to contact if you have questions.

Thank you in advance for your assistance in taking part in our survey.

(View question)

Section 1 - Technologies for Water Distribution Efficiency

1. Does your utility, or do contractors working for your utility, currently meter water flow at any of the following points in your distribution system?
(If your utility has no treatment facilities, please check NO for a. and b. Please do not count booster stations as treatment facilities.)

(View question)

a. One or more treatment plant intakes

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 56.2 51.2 -- 61.2
  No 43.8 38.8 -- 48.8
  Total 100.0  

b. One or more treatment plant outputs

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 66.1 61.4 -- 70.9
  No 33.9 29.1 -- 38.6
  Total 100.0  

c. One or more intermediate points in the distribution system

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 50.7 45.7 -- 55.7
  No 49.3 44.3 -- 54.3
  Total 100.0  

d. One or more customer connections

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 99.4 98.1 -- 99.9
  No 0.6 0.1 -- 1.9
  Total 100.0  

2. Does your utility, or do contractors working for your utility, currently use any of the following technologies to meter water flow at customer connections?
(If you use the following meter types for any of your customer connections, please check yes.)

(View question)

a. Manually-read meters

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 73.2 68.7 -- 77.7
  No 26.8 22.3 -- 31.3
  Total 100.0  

b. Automated Meter Reading (AMR)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 75.5 71.1 -- 79.8
  No 24.5 20.2 -- 28.9
  Total 100.0  

c. Advanced Metering Infrastructure (AMI)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 15.7 12.3 -- 19.2
  No 84.3 80.8 -- 87.7
  Total 100.0  

3. Does your utility, or do contractors working for your utility, currently use water flow meter readings for any of the following purposes?

(View question)

a. To calculate customers' water bills

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 95.9 93.3 -- 97.6
  No 4.1 2.4 -- 6.7
  Total 100.0  

b. To ensure water delivery to customers

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 73.9 69.5 -- 78.3
  No 26.1 21.7 -- 30.5
  Total 100.0  

c. To identify points of water loss

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 70.7 66.2 -- 75.2
  No 29.3 24.8 -- 33.8
  Total 100.0  

d. To provide customers with comparative use data

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 67.1 62.4 -- 71.8
  No 32.9 28.2 -- 37.6
  Total 100.0  

4. Does your utility, or do contractors working for your utility, currently measure water pressure at any of the following points in your distribution system?
(Note: If your utility has no treatment facilities, please check NO for a. Please do not count booster stations as treatment facilities.)

(View question)

a. One or more treatment facility outputs

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 71.5 67.0 -- 75.9
  No 28.5 24.1 -- 33.0
  Total 100.0  

b. One or more intermediate points in the distribution system

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 72.2 67.6 -- 76.8
  No 27.8 23.2 -- 32.4
  Total 100.0  

c. One or more storage tanks

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 83.4 79.7 -- 87.0
  No 16.6 13.0 -- 20.3
  Total 100.0  

5. Does your utility, or do contractors working for your utility, currently use any of the following technologies to measure or control water pressure in your distribution system?

(View question)

a. In-line pressure sensors

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 43.4 38.5 -- 48.3
  No 56.6 51.7 -- 61.5
  Total 100.0  

b. Pressure-reducing valves

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 61.2 56.2 -- 66.1
  No 38.8 33.9 -- 43.8
  Total 100.0  

c. Supervisory Control and Data Acquisition (SCADA) system

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 73.7 69.2 -- 78.3
  No 26.3 21.7 -- 30.8
  Total 100.0  

6. Does your utility, or do contractors working for your utility, currently use measurements of water pressure for any of the following purposes?

(View question)

a. To ensure water delivery to customers

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 76.2 71.8 -- 80.5
  No 23.8 19.5 -- 28.2
  Total 100.0  

b. To identify points of water loss

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 49.3 44.3 -- 54.3
  No 50.7 45.7 -- 55.7
  Total 100.0  

c. To compare to hydraulic modeling results

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 48.4 43.4 -- 53.3
  No 51.6 46.7 -- 56.6
  Total 100.0  

d. To minimize stress on distribution pipes

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 52.3 47.2 -- 57.3
  No 47.7 42.7 -- 52.8
  Total 100.0  

7. Has your utility, or have contractors working for your utility, ever used any of the following technologies to detect leaks in your distribution system?
(Note: This includes your Rural Water Association or other technical assistance providers.)

(View question)

a. Geophone or ground microphone

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 71.9 67.4 -- 76.4
  No 28.1 23.6 -- 32.6
  Total 100.0  

b. Acoustic noise logger

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 35.9 31.2 -- 40.7
  No 64.1 59.3 -- 68.8
  Total 100.0  

c. Acoustic noise correlator

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 39.6 34.8 -- 44.4
  No 60.4 55.6 -- 65.2
  Total 100.0  

d. Acoustic fiber optic

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 1.1 0.4 -- 2.7
  No 98.9 97.3 -- 99.6
  Total 100.0  

e. Ground penetrating radar

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 13.5 10.3 -- 17.2
  No 86.5 82.8 -- 89.7
  Total 100.0  

f. In-line hydrophone

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 6.6 4.4 -- 9.5
  No 93.4 90.5 -- 95.6
  Total 100.0  

g. Acoustic transient detection

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 15.2 11.7 -- 19.2
  No 84.8 80.8 -- 88.3
  Total 100.0  

h. Pressure transient detection

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 10.6 7.7 -- 14.1
  No 89.4 85.9 -- 92.3
  Total 100.0  

8. In what situations has your utility, or have contractors working for your utility, ever used leak detection technology?

(View question)

a. When we noticed signs of leaking water

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 79.1 75.0 -- 83.2
  No 20.9 16.8 -- 25.0
  Total 100.0  

b. When we detected a drop in water pressure or water flow

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 54.9 49.9 -- 59.9
  No 45.1 40.1 -- 50.1
  Total 100.0  

c. When we received customer complaints

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 60.1 55.1 -- 65.0
  No 39.9 35.0 -- 44.9
  Total 100.0  

d. When we scheduled a segment of the distribution system for routine leak detection

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 47.0 42.0 -- 52.0
  No 53.0 48.0 -- 58.0
  Total 100.0  

9. Has your utility, or have contractors working for your utility, ever used any of the following technologies to assess the condition of your utility's distribution pipes?
(Note: This includes your Rural Water Association or other technical assistance providers.)

(View question)

a. Closed circuit television (CCTV) inspection

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 14.8 11.5 -- 18.6
  No 85.2 81.4 -- 88.5
  Total 100.0  

b. Acoustic emission to measure pipe wall thickness

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 5.1 3.4 -- 7.4
  No 94.9 92.6 -- 96.6
  Total 100.0  

c. Propagation velocity to measure pipe wall thickness

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 2.1 1.1 -- 3.6
  No 97.9 96.4 -- 98.9
  Total 100.0  

d. Broadband electromagnetic

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 0.8 0.4 -- 1.5
  No 99.2 98.5 -- 99.6
  Total 100.0  

e. Magnetic flux leakage

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 0.6 0.2 -- 1.4
  No 99.4 98.6 -- 99.8
  Total 100.0  

f. Remote field or remote field eddy current

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 3.2 1.7 -- 5.6
  No 96.8 94.4 -- 98.3
  Total 100.0  

g. Soil linear polarization resistance

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 1.5 0.7 -- 2.7
  No 98.5 97.3 -- 99.3
  Total 100.0  

h. Ultrasonics (discrete, guided or phased array)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 6.8 4.3 -- 9.9
  No 93.2 90.1 -- 95.7
  Total 100.0  

10. In what situations has your utility, or have contractors working for your utility, ever assessed the condition of distribution pipes?

(View question)

a. When we had physical access to pipes

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 95.4 92.8 -- 97.3
  No 4.6 2.7 -- 7.2
  Total 100.0  

b. When we detected a drop in water pressure or water flow

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 45.7 40.7 -- 50.7
  No 54.3 49.3 -- 59.3
  Total 100.0  

c. When we received customer complaints

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 59.7 54.8 -- 64.7
  No 40.3 35.3 -- 45.2
  Total 100.0  

d. When we scheduled a segment of the distribution system for routine pipe condition assessment

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 31.0 26.5 -- 35.6
  No 69.0 64.4 -- 73.5
  Total 100.0  

Section 2 - Use of Non-Traditional Water Sources

11. Does your utility have one or more treatment facilities?
(Note: Please do not count booster stations as treatment facilities.)

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 79.7 75.7 -- 83.6
  No, we purchase 100% of our water in treated form 20.3 16.4 -- 24.3
  Total 100.0  

12. Does your utility treat seawater for potable use?

(View question)

  Unweighted
Count
Systems with One or More Treatment Facilities Yes 1
  No 672
  Total 673
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

12a. Does your utility use any of the following technologies to treat seawater for potable use?

(View question)

a. Micro- or ultrafiltration

(View question)

  Unweighted
Count
Systems that Treat Seawater No 1
  Yes 0
  Total 1
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Nanofiltration

(View question)

  Unweighted
Count
Systems that Treat Seawater No 1
  Yes 0
  Total 1
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Ion exchange

(View question)

  Unweighted
Count
Systems that Treat Seawater No 1
  Yes 0
  Total 1
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Reverse osmosis

(View question)

  Unweighted
Count
Systems that Treat Seawater No 0
  Yes 1
  Total 1
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Forward osmosis

(View question)

  Unweighted
Count
Systems that Treat Seawater No 1
  Yes 0
  Total 1
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Electrodialysis

(View question)

  Unweighted
Count
Systems that Treat Seawater No 1
  Yes 0
  Total 1
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Electrodialysis reversal

(View question)

  Unweighted
Count
Systems that Treat Seawater No 1
  Yes 0
  Total 1
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

h. Membrane distillation

(View question)

  Unweighted
Count
Systems that Treat Seawater No 1
  Yes 0
  Total 1
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

i. Non-membrane thermal distillation

(View question)

  Unweighted
Count
Systems that Treat Seawater No 1
  Yes 0
  Total 1
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

12b. How easy or difficult has it been for your utility to address each of the following possible challenges to treating seawater?

(View question)

a. Acquiring sufficient capital

(View question)

No Eligible Respondents


b. Paying for operating and maintenance costs

(View question)

No Eligible Respondents


c. Gaining technical expertise

(View question)

No Eligible Respondents


d. Managing brine disposal issues

(View question)

No Eligible Respondents


e. Managing ocean intake issues

(View question)

No Eligible Respondents


f. Obtaining regulatory permits

(View question)

No Eligible Respondents


g. Obtaining public support

(View question)

No Eligible Respondents


12c. Has your utility studied the feasibility of treating seawater for potable use?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Do Not Treat Seawater Yes 1.4 0.6 -- 3.0
  No 98.6 97.0 -- 99.4
  Total 100.0  

12d. How easy or difficult would it be for your utility to address each of the following possible challenges to treating seawater?

(View question)

a. Acquiring sufficient capital

(View question)

  Unweighted
Count
Systems that Have Studied Treating Seawater Very/Somewhat Easy 2
  Very/Somewhat Difficult 21
  Not Applicable/No Answer 2
  Total 25
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Paying for operating and maintenance costs

(View question)

  Unweighted
Count
Systems that Have Studied Treating Seawater Very/Somewhat Easy 2
  Very/Somewhat Difficult 22
  Not Applicable/No Answer 1
  Total 25
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Gaining technical expertise

(View question)

  Unweighted
Count
Systems that Have Studied Treating Seawater Very/Somewhat Easy 15
  Very/Somewhat Difficult 8
  Not Applicable/No Answer 2
  Total 25
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Managing brine disposal issues

(View question)

  Unweighted
Count
Systems that Have Studied Treating Seawater Very/Somewhat Easy 5
  Very/Somewhat Difficult 16
  Not Applicable/No Answer 4
  Total 25
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Managing ocean intake issues

(View question)

  Unweighted
Count
Systems that Have Studied Treating Seawater Very/Somewhat Easy 5
  Very/Somewhat Difficult 14
  Not Applicable/No Answer 6
  Total 25
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Obtaining regulatory permits

(View question)

  Unweighted
Count
Systems that Have Studied Treating Seawater Very/Somewhat Easy 3
  Very/Somewhat Difficult 20
  Not Applicable/No Answer 2
  Total 25
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Obtaining public support

(View question)

  Unweighted
Count
Systems that Have Studied Treating Seawater Very/Somewhat Easy 12
  Very/Somewhat Difficult 13
  Total 25
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

13. Does your utility treat brackish water (ground or surface) for potable use?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with One or More Treatment Facilities Yes 6.5 4.0 -- 9.9
  No 93.5 90.1 -- 96.0
  Total 100.0  

13a. Does your utility use any of the following technologies to treat brackish water (ground or surface) for potable use?

(View question)

a. Micro- or ultrafiltration

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Yes 10
  No 50
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Nanofiltration

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Yes 6
  No 54
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Ion exchange

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Yes 4
  No 56
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Reverse osmosis

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Yes 45
  No 15
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Forward osmosis

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Yes 1
  No 59
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Electrodialysis

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Yes 1
  No 59
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Electrodialysis reversal

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Yes 1
  No 59
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

h. Membrane distillation

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Yes 2
  No 58
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

i. Non-membrane thermal distillation

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Yes 1
  No 59
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

13b. How easy or difficult has it been for your utility to address each of the following possible challenges to treating brackish water (ground or surface)?

(View question)

a. Acquiring sufficient capital

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Very/Somewhat Easy 27
  Very/Somewhat Difficult 30
  Not Applicable/No Answer 3
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Paying for operating and maintenance costs

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Very/Somewhat Easy 30
  Very/Somewhat Difficult 27
  Not Applicable/No Answer 3
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Gaining technical expertise

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Very/Somewhat Easy 39
  Very/Somewhat Difficult 17
  Not Applicable/No Answer 4
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Managing brine disposal issues

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Very/Somewhat Easy 24
  Very/Somewhat Difficult 25
  Not Applicable/No Answer 11
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Gaining access through existing water rights laws

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Very/Somewhat Easy 26
  Very/Somewhat Difficult 19
  Not Applicable/No Answer 15
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Obtaining regulatory permits

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Very/Somewhat Easy 30
  Very/Somewhat Difficult 25
  Not Applicable/No Answer 5
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Obtaining public support

(View question)

  Unweighted
Count
Systems with Facilities that Treat Brackish Water Very/Somewhat Easy 37
  Very/Somewhat Difficult 19
  Not Applicable/No Answer 4
  Total 60
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

13c. Has your utility studied the feasibility of treating brackish water (ground or surface) for potable use?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Do Not Treat Brackish Water Yes 3.5 1.7 -- 6.3
  No 96.5 93.7 -- 98.3
  Total 100.0  

13d. How easy or difficult would it be for your utility to address each of the following possible challenges to treating brackish water (ground or surface)?

(View question)

a. Acquiring sufficient capital

(View question)

  Unweighted
Count
Systems that Have Studied Treating Brackish Water Very/Somewhat Easy 5
  Very/Somewhat Difficult 20
  Not Applicable/No Answer 1
  Total 26
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Paying for operating and maintenance costs

(View question)

  Unweighted
Count
Systems that Have Studied Treating Brackish Water Very/Somewhat Easy 5
  Very/Somewhat Difficult 20
  Not Applicable/No Answer 1
  Total 26
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Gaining technical expertise

(View question)

  Unweighted
Count
Systems that Have Studied Treating Brackish Water Very/Somewhat Easy 13
  Very/Somewhat Difficult 12
  Not Applicable/No Answer 1
  Total 26
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Managing brine disposal issues

(View question)

  Unweighted
Count
Systems that Have Studied Treating Brackish Water Very/Somewhat Easy 3
  Very/Somewhat Difficult 21
  Not Applicable/No Answer 2
  Total 26
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Gaining access through existing water rights laws

(View question)

  Unweighted
Count
Systems that Have Studied Treating Brackish Water Very/Somewhat Easy 9
  Very/Somewhat Difficult 15
  Not Applicable/No Answer 2
  Total 26
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Obtaining regulatory permits

(View question)

  Unweighted
Count
Systems that Have Studied Treating Brackish Water Very/Somewhat Easy 7
  Very/Somewhat Difficult 19
  Total 26
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Obtaining public support

(View question)

  Unweighted
Count
Systems that Have Studied Treating Brackish Water Very/Somewhat Easy 14
  Very/Somewhat Difficult 12
  Total 26
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

14. Does your utility recycle or reuse municipal wastewater for direct potable use, indirect potable use, or nonpotable use?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with One or More Treatment Facilities Yes 9.9 7.3 -- 13.1
  No 90.1 86.9 -- 92.7
  Total 100.0  

14a. Does your utility use any of the following technologies to recycle or reuse wastewater for direct potable use, indirect potable use, or nonpotable use?

(View question)

a. Advanced oxidation processes (AOPs) (e.g., using ozone or hydrogen peroxide)

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 11
  No 154
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Ultraviolet light

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 61
  No 104
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Activated carbon

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 14
  No 151
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Micro- or ultrafiltration

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 26
  No 139
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Nanofiltration

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 2
  No 163
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Ion exchange

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 4
  No 161
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Reverse osmosis

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 6
  No 159
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

h. Forward osmosis

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater No 165
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

i. Membrane bioreactor

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 20
  No 145
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

j. Soil infiltration

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 26
  No 139
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

k. Wetlands treatment

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Yes 18
  No 147
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

14b. For which of the following purposes does your utility recycle or reuse wastewater?

(View question)

a. Direct potable use

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Treat Wastewater Yes 1.1 0.4 -- 2.5
  No 98.9 97.5 -- 99.6
  Total 100.0  

b. Indirect potable use

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Treat Wastewater Yes 9.6 4.1 -- 18.2
  No 90.4 81.8 -- 95.9
  Total 100.0  

c. Nonpotable use

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Treat Wastewater Yes 97.3 96.1 -- 98.2
  No 2.7 1.8 -- 3.9
  Total 100.0  

14c. How easy or difficult has it been for your utility to address each of the following possible challenges to recycling or reusing wastewater?

(View question)

a. Gaining access through existing water rights laws

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Very/Somewhat Easy 62
  Very/Somewhat Difficult 40
  Not Applicable/No Answer 63
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Acquiring sufficient capital

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Very/Somewhat Easy 48
  Very/Somewhat Difficult 88
  Not Applicable/No Answer 29
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Paying for operating and maintenance costs

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Very/Somewhat Easy 65
  Very/Somewhat Difficult 76
  Not Applicable/No Answer 24
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Gaining technical expertise

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Very/Somewhat Easy 113
  Very/Somewhat Difficult 26
  Not Applicable/No Answer 26
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Managing brine disposal issues

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Very/Somewhat Easy 15
  Very/Somewhat Difficult 22
  Not Applicable/No Answer 128
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Reaching agreement with regulators on standards for treatment

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Very/Somewhat Easy 70
  Very/Somewhat Difficult 62
  Not Applicable/No Answer 33
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Obtaining regulatory permits

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Very/Somewhat Easy 72
  Very/Somewhat Difficult 69
  Not Applicable/No Answer 24
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

h. Obtaining public support

(View question)

  Unweighted
Count
Systems with Facilities that Treat Wastewater Very/Somewhat Easy 80
  Very/Somewhat Difficult 55
  Not Applicable/No Answer 30
  Total 165
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

14d. Has your utility studied the feasibility of recycling or reusing municipal wastewater for direct potable use, indirect potable use, or nonpotable use?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Do Not Treat Wastewater Yes 5.1 3.1 -- 7.8
  No 94.9 92.2 -- 96.9
  Total 100.0  

14e. How easy or difficult would it be for your utility to address each of the following possible challenges to recycling or reusing wastewater?

(View question)

a. Gaining access through existing water rights laws

(View question)

  Unweighted
Count
Systems that Have Studied Treating Wastewater Very/Somewhat Easy 23
  Very/Somewhat Difficult 21
  Not Applicable/No Answer 12
  Total 56
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Acquiring sufficient capital

(View question)

  Unweighted
Count
Systems that Have Studied Treating Wastewater Very/Somewhat Easy 3
  Very/Somewhat Difficult 50
  Not Applicable/No Answer 3
  Total 56
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Paying for operating and maintenance costs

(View question)

  Unweighted
Count
Systems that Have Studied Treating Wastewater Very/Somewhat Easy 10
  Very/Somewhat Difficult 42
  Not Applicable/No Answer 4
  Total 56
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Gaining technical expertise

(View question)

  Unweighted
Count
Systems that Have Studied Treating Wastewater Very/Somewhat Easy 34
  Very/Somewhat Difficult 19
  Not Applicable/No Answer 3
  Total 56
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Managing brine disposal issues

(View question)

  Unweighted
Count
Systems that Have Studied Treating Wastewater Very/Somewhat Easy 8
  Very/Somewhat Difficult 22
  Not Applicable/No Answer 26
  Total 56
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Reaching agreement with regulators on standards for treatment

(View question)

  Unweighted
Count
Systems that Have Studied Treating Wastewater Very/Somewhat Easy 15
  Very/Somewhat Difficult 34
  Not Applicable/No Answer 7
  Total 56
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Obtaining regulatory permits

(View question)

  Unweighted
Count
Systems that Have Studied Treating Wastewater Very/Somewhat Easy 15
  Very/Somewhat Difficult 36
  Not Applicable/No Answer 5
  Total 56
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

h. Obtaining public support

(View question)

  Unweighted
Count
Systems that Have Studied Treating Wastewater Very/Somewhat Easy 17
  Very/Somewhat Difficult 36
  Not Applicable/No Answer 3
  Total 56
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

15. Does a facility that is NOT part of your utility recycle or reuse municipal wastewater for nonpotable use in your service area?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with One or More Treatment Facilities Yes 7.1 4.7 -- 10.4
  No 92.9 89.6 -- 95.3
  Total 100.0  

15a. Does this facility use any of the following technologies to recycle or reuse wastewater for nonpotable use in your service area?

(View question)

a. Advanced oxidation processes (AOPs) (e.g., using ozone or hydrogen peroxide)

(View question)

Data Not Reported


b. Ultraviolet light

(View question)

Data Not Reported


c. Activated carbon

(View question)

Data Not Reported


d. Micro- or ultrafiltration

(View question)

Data Not Reported


e. Nanofiltration

(View question)

Data Not Reported


f. Ion exchange

(View question)

Data Not Reported


g. Reverse osmosis

(View question)

Data Not Reported


h. Forward osmosis

(View question)

Data Not Reported


i. Membrane bioreactor

(View question)

Data Not Reported


j. Soil infiltration

(View question)

Data Not Reported


k. Wetlands treatment

(View question)

Data Not Reported


16. Does your utility treat stormwater runoff captured from developed areas for direct potable use, indirect potable use, or nonpotable use?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with One or More Treatment Facilities Yes 2.1 0.9 -- 3.9
  No 97.9 96.1 -- 99.1
  Total 100.0  

16a. Does your utility use any of the following technologies to treat stormwater runoff captured from developed areas for direct potable use, indirect potable use, or nonpotable use?

(View question)

a. Advanced oxidation processes (AOPs) (e.g., using ozone or hydrogen peroxide)

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff No 20
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Ultraviolet light

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Yes 3
  No 17
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Activated carbon

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Yes 3
  No 17
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Micro- or ultrafiltration

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Yes 3
  No 17
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Nanofiltration

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Yes 1
  No 19
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Ion exchange

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff No 20
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Reverse osmosis

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Yes 1
  No 19
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

h. Forward osmosis

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff No 20
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

i. Membrane bioreactor

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Yes 1
  No 19
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

j. Soil infiltration

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Yes 7
  No 13
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

k. Wetlands treatment

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Yes 7
  No 13
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

16b. For which of the following purposes does your utility treat stormwater runoff captured from developed areas?

(View question)

a. Direct potable use

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Treat Stormwater Runoff Yes 5.8 1.9 -- 13.2
  No 94.2 86.8 -- 98.1
  Total 100.0  

b. Indirect potable use

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Treat Stormwater Runoff Yes . Not reported: estimate unreliable
  No . Not reported: estimate unreliable
  Total 100.0  

c. Nonpotable use

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Treat Stormwater Runoff Yes 95.3 88.4 -- 98.7
  No 4.7 1.3 -- 11.6
  Total 100.0  

16c. How easy or difficult has it been for your utility to address each of the following possible challenges to treating stormwater runoff captured from developed areas?

(View question)

a. Gaining access through existing water rights laws

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Very/Somewhat Easy 10
  Very/Somewhat Difficult 4
  Not Applicable/No Answer 6
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Acquiring sufficient capital

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Very/Somewhat Easy 5
  Very/Somewhat Difficult 12
  Not Applicable/No Answer 3
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Paying for operating and maintenance costs

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Very/Somewhat Easy 7
  Very/Somewhat Difficult 10
  Not Applicable/No Answer 3
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Gaining technical expertise

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Very/Somewhat Easy 13
  Very/Somewhat Difficult 4
  Not Applicable/No Answer 3
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Managing brine disposal issues

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Very/Somewhat Easy 2
  Very/Somewhat Difficult 4
  Not Applicable/No Answer 14
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Reaching agreement with regulators on standards for treatment

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Very/Somewhat Easy 9
  Very/Somewhat Difficult 8
  Not Applicable/No Answer 3
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Obtaining regulatory permits

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Very/Somewhat Easy 9
  Very/Somewhat Difficult 7
  Not Applicable/No Answer 4
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

h. Obtaining public support

(View question)

  Unweighted
Count
Systems with Facilities that Treat Stormwater Runoff Very/Somewhat Easy 12
  Very/Somewhat Difficult 4
  Not Applicable/No Answer 4
  Total 20
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

16d. Has your utility studied the feasibility of treating stormwater runoff captured from developed areas for direct potable use, indirect potable use, or nonpotable use?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with Facilities that Do Not Treat Stormwater Runoff Yes 1.1 0.4 -- 2.4
  No 98.9 97.6 -- 99.6
  Total 100.0  

16e. How easy or difficult would it be for your utility to address each of the following possible challenges to treating stormwater runoff captured from developed areas?

(View question)

a. Gaining access through existing water rights laws

(View question)

  Unweighted
Count
Systems that Have Studied Treating Stormwater Runoff Very/Somewhat Easy 3
  Very/Somewhat Difficult 12
  Not Applicable/No Answer 2
  Total 17
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

b. Acquiring sufficient capital

(View question)

  Unweighted
Count
Systems that Have Studied Treating Stormwater Runoff Very/Somewhat Easy 1
  Very/Somewhat Difficult 14
  Not Applicable/No Answer 2
  Total 17
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

c. Paying for operating and maintenance costs

(View question)

  Unweighted
Count
Systems that Have Studied Treating Stormwater Runoff Very/Somewhat Easy 3
  Very/Somewhat Difficult 12
  Not Applicable/No Answer 2
  Total 17
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

d. Gaining technical expertise

(View question)

  Unweighted
Count
Systems that Have Studied Treating Stormwater Runoff Very/Somewhat Easy 9
  Very/Somewhat Difficult 7
  Not Applicable/No Answer 1
  Total 17
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

e. Managing brine disposal issues

(View question)

  Unweighted
Count
Systems that Have Studied Treating Stormwater Runoff Very/Somewhat Easy 2
  Very/Somewhat Difficult 6
  Not Applicable/No Answer 9
  Total 17
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

f. Reaching agreement with regulators on standards for treatment

(View question)

  Unweighted
Count
Systems that Have Studied Treating Stormwater Runoff Very/Somewhat Easy 2
  Very/Somewhat Difficult 14
  Not Applicable/No Answer 1
  Total 17
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

g. Obtaining regulatory permits

(View question)

  Unweighted
Count
Systems that Have Studied Treating Stormwater Runoff Very/Somewhat Easy 1
  Very/Somewhat Difficult 15
  Not Applicable/No Answer 1
  Total 17
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

h. Obtaining public support

(View question)

  Unweighted
Count
Systems that Have Studied Treating Stormwater Runoff Very/Somewhat Easy 10
  Very/Somewhat Difficult 6
  Not Applicable/No Answer 1
  Total 17
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

17. Does a facility that is NOT part of your utility treat stormwater runoff captured from developed areas for nonpotable use in your service area?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with One or More Treatment Facilities Yes 2.5 1.1 -- 4.8
  No 97.5 95.2 -- 98.9
  Total 100.0  

17a. Does this separate facility use any of the following technologies to treat stormwater runoff captured from developed areas for nonpotable use in your service area?

(View question)

a. Advanced oxidation processes (AOPs) (e.g., using ozone or hydrogen peroxide)

(View question)

Data Not Reported


b. Ultraviolet light

(View question)

Data Not Reported


c. Activated carbon

(View question)

Data Not Reported


d. Micro- or ultrafiltration

(View question)

Data Not Reported


e. Nanofiltration

(View question)

Data Not Reported


f. Ion exchange

(View question)

Data Not Reported


g. Reverse osmosis

(View question)

Data Not Reported


h. Forward osmosis

(View question)

Data Not Reported


i. Membrane bioreactor

(View question)

Data Not Reported


j. Soil infiltration

(View question)

Data Not Reported


k. Wetlands treatment

(View question)

Data Not Reported


Section 3 - System Characteristics

18. Number of facilities

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Systems with One or More Treatment Facilities 1 Treatment Facility 51.7 46.0 -- 57.4
  2-4 Treatment Facilities 33.4 28.0 -- 38.7
  5 or More Treatment Facilities 15.0 11.1 -- 19.5
  Total 100.0  



(View question)

1. None, we purchase 100% of our water in treated form.

Data Not Reported


19. For each of your utility's treatment facilities, what was the average daily production in millions of gallons per day (MGD) for calendar year 2014?

(View question)

Facility 1 - MGD

(View question)

Data Not Reported


Facility 2- MGD

(View question)

Data Not Reported


Facility 3 - MGD

(View question)

Data Not Reported


Facility 4 - MGD

(View question)

Data Not Reported


Facility 5 - MGD

(View question)

Data Not Reported


Facility 6 - MGD

(View question)

Data Not Reported


Facility 7 - MGD

(View question)

Data Not Reported


Facility 8 - MGD

(View question)

Data Not Reported


20. For each of your treatment facilities, what percentage of the intake water comes from each of the following types of source water? (Note: If your utility has more than four facilities, additional space will be provided in the next question.)

(View question)

a. Surface water, fresh

(View question)

Percent surface water, fresh facility 1

(View question)

Data Not Reported


Percent surface water, fresh facility 2

(View question)

Data Not Reported


Percent surface water, fresh facility 3

(View question)

Data Not Reported


Percent surface water, fresh facility 4

(View question)

Data Not Reported


b. Surface water, brackish

(View question)

Percent surface water, brackish facility 1

(View question)

Data Not Reported


Percent surface water, brackish facility 2

(View question)

Data Not Reported


Percent surface water, brackish facility 3

(View question)

Data Not Reported


Percent surface water, brackish facility 4

(View question)

Data Not Reported


c. Ground water, fresh

(View question)

Percent ground water, fresh facility 1

(View question)

Data Not Reported


Percent ground water, fresh facility 2

(View question)

Data Not Reported


Percent ground water, fresh facility 3

(View question)

Data Not Reported


Percent ground water, fresh facility 4

(View question)

Data Not Reported


d. Ground water, brackish

(View question)

Percent ground water, brackish facility 1

(View question)

Data Not Reported


Percent ground water, brackish facility 2

(View question)

Data Not Reported


Percent ground water, brackish facility 3

(View question)

Data Not Reported


Percent ground water, brackish facility 4

(View question)

Data Not Reported


e. Seawater

(View question)

Percent seawater facility 1

(View question)

Data Not Reported


Percent seawater facility 2

(View question)

Data Not Reported


Percent seawater facility 3

(View question)

Data Not Reported


Percent seawater facility 4

(View question)

Data Not Reported


f. Municipal wastewater effluent

(View question)

Percent municipal waste water facility 1

(View question)

Data Not Reported


Percent municipal waste water facility 2

(View question)

Data Not Reported


Percent municipal waste water facility 3

(View question)

Data Not Reported


Percent municipal waste water facility 4

(View question)

Data Not Reported


g. Captured stormwater runoff from developed areas

(View question)

Percent captured storm water facility 1

(View question)

Data Not Reported


Percent captured storm water facility 2

(View question)

Data Not Reported


Percent captured storm water facility 3

(View question)

Data Not Reported


Percent captured storm water facility 4

(View question)

Data Not Reported


Total

(View question)

_____%

(View question)

_____%

(View question)

_____%

(View question)

_____%

(View question)

21. Does your utility have more than four treatment facilities to report?

(View question)

Data Not Reported


21a. For each of your treatment facilities, what percentage of the intake water comes from each of the following types of source water?

(View question)

a. Surface water, fresh

(View question)

Percent surface water, fresh facility 5

(View question)

Data Not Reported


Percent surface water, fresh facility 6

(View question)

Data Not Reported


Percent surface water, fresh facility 7

(View question)

Data Not Reported


Percent surface water, fresh facility 8

(View question)

Data Not Reported


b. Surface water, brackish

(View question)

Percent surface water, brackish facility 5

(View question)

Data Not Reported


Percent surface water, brackish facility 6

(View question)

Data Not Reported


Percent surface water, brackish facility 7

(View question)

Data Not Reported


Percent surface water, brackish facility 8

(View question)

Data Not Reported


c. Ground water, fresh

(View question)

Percent ground water, fresh facility 5

(View question)

Data Not Reported


Percent ground water, fresh facility 6

(View question)

Data Not Reported


Percent ground water, fresh facility 7

(View question)

Data Not Reported


Percent ground water, fresh facility 8

(View question)

Data Not Reported


d. Ground water, brackish

(View question)

Percent ground water, brackish facility 5

(View question)

Data Not Reported


Percent ground water, brackish facility 6

(View question)

Data Not Reported


Percent ground water, brackish facility 7

(View question)

Data Not Reported


Percent ground water, brackish facility 8

(View question)

Data Not Reported


e. Seawater

(View question)

Percent seawater facility 5

(View question)

Data Not Reported


Percent seawater facility 6

(View question)

Data Not Reported


Percent seawater facility 7

(View question)

Data Not Reported


Percent seawater facility 8

(View question)

Data Not Reported


f. Municipal wastewater effluent

(View question)

Percent municipal waste water facility 5

(View question)

Data Not Reported


Percent municipal waste water facility 6

(View question)

Data Not Reported


Percent municipal waste water facility 7

(View question)

Data Not Reported


Percent municipal waste water facility 8

(View question)

Data Not Reported


g. Captured stormwater runoff from developed areas

(View question)

Percent captured storm water facility 5

(View question)

Data Not Reported


Percent captured storm water facility 6

(View question)

Data Not Reported


Percent captured storm water facility 7

(View question)

Data Not Reported


Percent captured storm water facility 8

(View question)

Data Not Reported


Total

(View question)

_____%

(View question)

_____%

(View question)

_____%

(View question)

_____%

(View question)

22. Are there any treatment facilities that are NOT part of your utility but treat municipal wastewater for nonpotable reuse in your service area?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 5.3 3.5 -- 7.7
  No 94.7 92.3 -- 96.5
  Total 100.0  

22a. What was the average daily production of nonpotable water in millions of gallons per day (MGD) for the past 12 months for each of these treatment facilities?

(View question)



a. Facility 1

(View question)

Facility 1 - MGD

(View question)

Data Not Reported




(View question)

1. Don't know

Data Not Reported




b. Facility 2

(View question)

Facility 2 - MGD

(View question)

Data Not Reported




(View question)

1. Don't know

Data Not Reported




b. Facility 3

(View question)

Facility 3 - MGD

(View question)

Data Not Reported




(View question)

1. Don't know

Data Not Reported




d. Facility 4

(View question)

Facility 4 - MGD

(View question)

Data Not Reported




(View question)

1. Don't know

Data Not Reported


23. Are there any treatment facilities that are NOT part of your utility but treat stormwater runoff from developed areas for nonpotable use in your service area?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 1.0 0.3 -- 2.7
  No 99.0 97.3 -- 99.7
  Total 100.0  

23a. What was the average daily production of nonpotable water in millions of gallons per day (MGD) for the past 12 months for each of these treatment facilities?

(View question)



a. Facility 1

(View question)

Facility 1 - MGD

(View question)

Data Not Reported




(View question)

1. Don't know

Data Not Reported




b. Facility 2

(View question)

Facility 2 - MGD

(View question)

Data Not Reported




(View question)

1. Don't know

Data Not Reported




b. Facility 3

(View question)

Facility 3 - MGD

(View question)

Data Not Reported




(View question)

1. Don't know

Data Not Reported




d. Facility 4

(View question)

Facility 4 - MGD

(View question)

Data Not Reported




(View question)

1. Don't know

Data Not Reported


24. Is your utility government owned or privately owned?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Government owned 80.4 76.3 -- 84.5
  Privately owned - nonprofit 14.4 10.9 -- 18.6
  Privately owned - for profit 5.1 3.2 -- 7.8
  Total 100.0  

25. Which of the following services does your utility manage for your service area?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Drinking water only 34.9 30.1 -- 39.7
  Drinking water and wastewater only 32.3 27.6 -- 37.0
  Drinking water, wastewater and stormwater 32.8 28.1 -- 37.5
  Total 100.0  

26. How many customer connections of each of the following types does your utility have?
(Enter numbers. If none, enter zero.)

(View question)

a. Number of residential connections

(View question)

  Estimate
Type
Estimate 95 Percent
Confidence Interval
Among Systems Reporting One or More Residential Connections Median 3,310.8 3006 -- 3785
  Mean 8,855.7 8050 -- 9661

b. Number of agricultural connections

(View question)

  Estimate
Type
Estimate 95 Percent
Confidence Interval
Among Systems Reporting One or More Agricultural Connections Median 14.7 9.2 -- 30.5
  Mean 96.7 52.1 -- 141.4

c. Number of commercial/industrial connections

(View question)

  Estimate
Type
Estimate 95 Percent
Confidence Interval
Among Systems Reporting One or More Commercial/Industrial Connections Median 199.8 169.9 -- 256.1
  Mean 791.7 661.7 -- 921.8

27. During the past 12 months, what percentage of the total water produced by your utility went to each of the following types of customers? (Enter percentages. If none, enter zero.)

(View question)



a. To Residential customers

(View question)

Percentage of water to residential customers

(View question)

  Estimate
Type
Estimate 95 Percent
Confidence Interval
Respondents that Supplied an Estimate Median 79.9 75.4 -- 80.0
  Mean 72.9 70.3 -- 75.6



(View question)

1. Don't know

  Unweighted
Count
Entire Population of Systems Checked 235
  Not checked 598
  Total 833
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates



b. To Agricultural customers

(View question)

Percentage of water to agricultural customers

(View question)

  Estimate
Type
Estimate 95 Percent
Confidence Interval
Respondents that Supplied an Estimate Median . Not Reported: Estimate Unreliable
  Mean 1.8 0.7 -- 2.9



(View question)

1. Don't know

  Unweighted
Count
Entire Population of Systems Checked 169
  Not checked 664
  Total 833
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates



c. To Commercial/Industrial customers

(View question)

Percentage of water to commercial/industrial customers

(View question)

  Estimate
Type
Estimate 95 Percent
Confidence Interval
Respondents that Supplied an Estimate Median 19.0 15.6 -- 20.9
  Mean 23.9 21.4 -- 26.5



(View question)

1. Don't know

  Unweighted
Count
Entire Population of Systems Checked 238
  Not checked 595
  Total 833
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

28. During the past 12 months, what percentage of the total water that your utility produced was non-revenue water (i.e., not billed to customers)? (Enter percentage. If none, enter zero.)

(View question)



Percentage of non-revenue water

(View question)

Non-revenue Water

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Respondents that Supplied an Estimate Less than 10% 64.1 58.5 -- 69.6
  10% to less than 20% 23.8 18.9 -- 28.8
  20% to less than 30% 6.4 3.9 -- 9.9
  30% to less than 40% 3.5 1.6 -- 6.4
  40% to less than 50% 1.5 0.4 -- 3.9
  50% and greater 0.7 0.1 -- 2.5
  Total 100.0  



(View question)

1. Don't know

  Unweighted
Count
Entire Population of Systems Checked 218
  Not checked 615
  Total 833
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

29. During the past 12 months, what percentage of the total water that your utility produced was lost as a result of leaks in the distribution system?

(Enter percentage. If none, enter zero.)

(View question)



Percentage lost to leaks

(View question)

Lost to leaks

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Respondents that Supplied an Estimate Less than 10% 47.0 40.8 -- 53.3
  10% to less than 20% 35.9 29.7 -- 42.0
  20% to less than 30% 12.1 8.1 -- 17.1
  30% to less than 40% 3.5 1.5 -- 6.9
  40% to less than 50% 0.4 0.0 -- 2.1
  50% and greater 1.1 0.2 -- 3.5
  Total 100.0  

Lost to leaks - DK

(View question)

1. Don't know

  Unweighted
Count
Entire Population of Systems Checked 338
  Not checked 495
  Total 833
Due to Small Cell Counts, Unweighted System Counts are Reported
Instead of Generalizable Estimates

30. In the past five years, has your utility conducted a formal water audit (for example, using water audit software)?

(View question)

  Question
Choices
Estimated
Percentage
95 Percent
Confidence Interval
Entire Population of Respondents Yes 37.5 32.0 -- 43.1
  No 62.5 56.9 -- 68.0
  Total 100.0  

31. Which zip codes does your utility serve?

(Please list each zip code separated by a space.)

(View question)

Data Not Reported


32. Are you ready to submit your final completed survey to GAO?

(This is equivalent to mailing a completed paper survey to us. It tells us that your answers are official and final.)

(View question)

Strata Respondents Respondent
Percent
Nonrespondents Nonrespondent
Percent
Stratum
Total
Total
Percent
1. Medium Sized Systems with WaSSI >=0.4 122 61.0 78 39.0 200 100.0
2. Medium Sized Systems with WaSSI <0.4 128 64.0 72 36.0 200 100.0
3. Large Sized Systems with WaSSI >=0.4 128 64.0 72 36.0 200 100.0
4. Large Sized Systems with WaSSI <0.4 133 66.5 67 33.5 200 100.0
5. Very Large Sized Systems with WaSSI >=0.4 44 67.7 21 32.3 65 100.0
6. Very Large Sized Systems with WaSSI <0.4 137 61.4 86 38.6 223 100.0
7. Systems that Use Alternative Technology (Any Size/WaSSI) 141 65.6 74 34.4 215 100.0
Total 833 63.9 470 36.1 1,303 100.0
Unweighted Counts/Percentages
Respondents include Converted Partial Responses
Nonrespondents include Noncontacts
Population Served: Medium: 3,301 to 10,000 | Large: 10,001 to 100,000 | Very Large: 100,001 and up
WaSSI Value Used in Sample Stratification was Refined Slightly in Final Analysis