Survey of Area Census Office Managers - Questionnaire 6 (9/28/20 - 10/5/20 )

U.S. Government Accountability Office

Contents

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Introduction

Thank you in advance for taking the time to share this information with GAO. If you have any questions about the survey, please (the name and contact information for three GAO staff appeared here).

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Background

Have you previously participated in GAO's ACOM survey as ACOM or Acting ACOM for this ACO (_____)?

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  Yes No Unsure Number of respondents
% % %
RCC code 87.5 6.3 6.3 32
2299-NY
2399-PHI 68.2 22.7 9.1 22
2599-CHI 90.0 10.0 0.0 20
2999-ATL 78.6 14.3 7.1 28
3199-DAL 88.9 8.3 2.8 36
3299-LA 56.7 43.3 0.0 30
Total 78.6 17.3 4.2 168

The Census Bureau provided us with your name and email address. Is the following information correct?

Name: _____
Email: _____

(View question)

data intentionally not reported


Please provide your telephone number, including area code, so that we can call you, if necessary, to clarify your responses:

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data intentionally not reported


Please provide the following information so that we can contact you, if necessary, to clarify your responses.

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First and last name:

(View question)

data intentionally not reported


Telephone number (Include area code):

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data intentionally not reported


E-mail address:

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data intentionally not reported


In what month and year did you become ACOM or acting ACOM?

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data intentionally not reported


Aside from the 2020 Census, do you have any prior Census Bureau work experience (e.g., ACS, Census 2010, 2000, etc.)?

Note: This question was skipped if respondents reported they had previously participated in GAO's ACOM survey as ACOM or Acting ACOM for the designated ACO.

(View question)

  Yes No Unsure Number of respondents
% % %
RCC code 25.0 75.0 0.0 4
2299-NY
2399-PHI 28.6 71.4 0.0 7
2599-CHI 0.0 100.0 0.0 2
2999-ATL 16.7 83.3 0.0 6
3199-DAL 25.0 75.0 0.0 4
3299-LA 33.3 66.7 0.0 12
Total 25.7 74.3 0.0 35

If you are not the ACOM or Acting ACOM, please provide your title:

(View question)

data intentionally not reported


Non-Response Follow Up

1. Which of the following best describes the status of the Non-Response Follow Up operation in your area?

(View question)

  We have not started
it.
We have started
and are conducting
it now.
We finished it
less than 4 weeks
ago.
We finished it
4 or more weeks
ago.
Number of respondents
% % % %
RCC code 0.0 90.6 6.3 3.1 32
2299-NY
2399-PHI 0.0 95.7 4.3 0.0 23
2599-CHI 0.0 90.0 10.0 0.0 20
2999-ATL 0.0 96.4 3.6 0.0 28
3199-DAL 0.0 83.3 16.7 0.0 36
3299-LA 0.0 83.3 16.7 0.0 30
Total 0.0 89.3 10.1 0.6 169

Note: All remaining Non-Response Follow Up questions below were skipped if respondents reported above that they had not yet started the operation.

2. How satisfied or dissatisfied have you been with the following factors related to conducting Non-Response Follow Up?

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2a. Total number of positions authorized

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  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 34.4 59.4 3.1 3.1 0.0 0.0 0.0 32
2299-NY
2399-PHI 34.8 56.5 4.3 4.3 0.0 0.0 0.0 23
2599-CHI 10.0 80.0 0.0 5.0 5.0 0.0 0.0 20
2999-ATL 32.1 42.9 17.9 0.0 3.6 3.6 0.0 28
3199-DAL 41.7 44.4 5.6 8.3 0.0 0.0 0.0 36
3299-LA 20.0 66.7 6.7 6.7 0.0 0.0 0.0 30
Total 30.2 56.8 6.5 4.7 1.2 0.6 0.0 169

2b. Total number of authorized positions filled

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 18.8 59.4 6.3 15.6 0.0 0.0 0.0 32
2299-NY
2399-PHI 26.1 39.1 13.0 13.0 8.7 0.0 0.0 23
2599-CHI 10.0 60.0 5.0 15.0 10.0 0.0 0.0 20
2999-ATL 7.1 21.4 25.0 17.9 21.4 7.1 0.0 28
3199-DAL 16.7 36.1 8.3 11.1 27.8 0.0 0.0 36
3299-LA 10.3 48.3 3.4 27.6 10.3 0.0 0.0 29
Total 14.9 43.5 10.1 16.7 13.7 1.2 0.0 168

2c. Geographical distribution of workers (i.e., are the right numbers of workers located throughout the area to get the work done?)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 25.8 48.4 19.4 6.5 0.0 0.0 0.0 31
2299-NY
2399-PHI 17.4 47.8 17.4 17.4 0.0 0.0 0.0 23
2599-CHI 10.0 80.0 0.0 10.0 0.0 0.0 0.0 20
2999-ATL 10.7 35.7 25.0 21.4 7.1 0.0 0.0 28
3199-DAL 16.7 33.3 19.4 22.2 8.3 0.0 0.0 36
3299-LA 6.7 46.7 23.3 20.0 3.3 0.0 0.0 30
Total 14.9 46.4 18.5 16.7 3.6 0.0 0.0 168

2d. Number of workers with the language skills needed in your area

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 9.4 62.5 12.5 12.5 0.0 3.1 0.0 32
2299-NY
2399-PHI 0.0 56.5 21.7 17.4 4.3 0.0 0.0 23
2599-CHI 10.0 45.0 30.0 15.0 0.0 0.0 0.0 20
2999-ATL 3.6 32.1 32.1 17.9 10.7 3.6 0.0 28
3199-DAL 16.7 44.4 25.0 8.3 5.6 0.0 0.0 36
3299-LA 3.3 50.0 20.0 23.3 3.3 0.0 0.0 30
Total 7.7 48.5 23.1 15.4 4.1 1.2 0.0 169

2e. Effectiveness of IT applications (e.g., field - operational control system) for enumerators to perform operational procedures

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 9.7 51.6 22.6 3.2 12.9 0.0 0.0 31
2299-NY
2399-PHI 21.7 39.1 17.4 13.0 8.7 0.0 0.0 23
2599-CHI 10.0 55.0 15.0 10.0 10.0 0.0 0.0 20
2999-ATL 7.1 50.0 25.0 7.1 10.7 0.0 0.0 28
3199-DAL 19.4 41.7 8.3 16.7 13.9 0.0 0.0 36
3299-LA 3.3 40.0 13.3 26.7 16.7 0.0 0.0 30
Total 11.9 45.8 16.7 13.1 12.5 0.0 0.0 168

2f. Content of training material to address local challenges

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  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.1 59.4 21.9 12.5 0.0 3.1 0.0 32
2299-NY
2399-PHI 4.3 43.5 21.7 17.4 13.0 0.0 0.0 23
2599-CHI 0.0 50.0 20.0 25.0 5.0 0.0 0.0 20
2999-ATL 0.0 38.5 19.2 23.1 15.4 3.8 0.0 26
3199-DAL 14.3 42.9 25.7 11.4 5.7 0.0 0.0 35
3299-LA 0.0 23.3 20.0 33.3 23.3 0.0 0.0 30
Total 4.2 42.8 21.7 19.9 10.2 1.2 0.0 166

2g. NRFU training for in-field staff (i.e., enumerators and CFSs)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 0.0 56.3 28.1 12.5 3.1 0.0 0.0 32
2299-NY
2399-PHI 4.3 43.5 17.4 26.1 8.7 0.0 0.0 23
2599-CHI 5.0 40.0 10.0 30.0 15.0 0.0 0.0 20
2999-ATL 0.0 32.1 21.4 35.7 10.7 0.0 0.0 28
3199-DAL 11.1 47.2 22.2 8.3 11.1 0.0 0.0 36
3299-LA 0.0 27.6 13.8 34.5 24.1 0.0 0.0 29
Total 3.6 41.7 19.6 23.2 11.9 0.0 0.0 168

2h. Quantity of devices (e.g., iPhones, tablets) provided

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  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 18.8 62.5 12.5 6.3 0.0 0.0 0.0 32
2299-NY
2399-PHI 39.1 43.5 17.4 0.0 0.0 0.0 0.0 23
2599-CHI 25.0 55.0 15.0 5.0 0.0 0.0 0.0 20
2999-ATL 28.6 57.1 3.6 3.6 7.1 0.0 0.0 28
3199-DAL 30.6 50.0 8.3 11.1 0.0 0.0 0.0 36
3299-LA 40.0 40.0 10.0 3.3 6.7 0.0 0.0 30
Total 30.2 51.5 10.7 5.3 2.4 0.0 0.0 169

2i. Quantity of other enumeration supplies (e.g., training manuals, job aids, kits) provided

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 19.4 71.0 6.5 3.2 0.0 0.0 0.0 31
2299-NY
2399-PHI 26.1 65.2 4.3 4.3 0.0 0.0 0.0 23
2599-CHI 25.0 65.0 10.0 0.0 0.0 0.0 0.0 20
2999-ATL 32.1 53.6 10.7 3.6 0.0 0.0 0.0 28
3199-DAL 50.0 38.9 11.1 0.0 0.0 0.0 0.0 36
3299-LA 33.3 56.7 3.3 6.7 0.0 0.0 0.0 30
Total 32.1 57.1 7.7 3.0 0.0 0.0 0.0 168

2j. Added procedures for NRFU phone interviews

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 13.3 53.3 23.3 0.0 3.3 3.3 3.3 30
2299-NY
2399-PHI 4.3 43.5 34.8 13.0 0.0 0.0 4.3 23
2599-CHI 21.1 31.6 31.6 15.8 0.0 0.0 0.0 19
2999-ATL 7.4 37.0 29.6 14.8 7.4 3.7 0.0 27
3199-DAL 22.2 36.1 16.7 16.7 8.3 0.0 0.0 36
3299-LA 3.3 46.7 26.7 20.0 3.3 0.0 0.0 30
Total 12.1 41.8 26.1 13.3 4.2 1.2 1.2 165

2k. Procedures for reassigning devices among enumerators

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.9 71.0 6.5 6.5 0.0 0.0 3.2 31
2299-NY
2399-PHI 18.2 50.0 22.7 9.1 0.0 0.0 0.0 22
2599-CHI 20.0 25.0 45.0 5.0 5.0 0.0 0.0 20
2999-ATL 18.5 51.9 14.8 3.7 11.1 0.0 0.0 27
3199-DAL 25.7 37.1 28.6 8.6 0.0 0.0 0.0 35
3299-LA 0.0 48.3 37.9 3.4 6.9 0.0 3.4 29
Total 15.9 48.2 25.0 6.1 3.7 0.0 1.2 164

2l. Effectiveness of pay awards for DAPPS field staff (enumerators and CFSs), e.g., sped up NRFU, retained staff, increased hours

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 21.9 50.0 18.8 6.3 3.1 0.0 0.0 32
2299-NY
2399-PHI 13.0 47.8 17.4 17.4 4.3 0.0 0.0 23
2599-CHI 0.0 35.0 25.0 20.0 20.0 0.0 0.0 20
2999-ATL 14.3 25.0 21.4 17.9 21.4 0.0 0.0 28
3199-DAL 13.9 30.6 19.4 33.3 2.8 0.0 0.0 36
3299-LA 0.0 30.0 40.0 16.7 6.7 6.7 0.0 30
Total 11.2 36.1 23.7 18.9 8.9 1.2 0.0 169

2m. Accuracy of management reports and data provided to ACOM, ACO assistant managers, and CFMs

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 15.6 71.9 6.3 6.3 0.0 0.0 0.0 32
2299-NY
2399-PHI 26.1 43.5 21.7 4.3 4.3 0.0 0.0 23
2599-CHI 15.0 35.0 25.0 20.0 5.0 0.0 0.0 20
2999-ATL 14.3 50.0 17.9 10.7 7.1 0.0 0.0 28
3199-DAL 13.9 50.0 13.9 13.9 8.3 0.0 0.0 36
3299-LA 10.0 33.3 33.3 20.0 3.3 0.0 0.0 30
Total 15.4 48.5 18.9 12.4 4.7 0.0 0.0 169

2n. Usefulness of management reports and data provided to ACOM, ACO assistant managers, and CFMs

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 16.1 61.3 16.1 6.5 0.0 0.0 0.0 31
2299-NY
2399-PHI 17.4 65.2 17.4 0.0 0.0 0.0 0.0 23
2599-CHI 15.0 50.0 15.0 15.0 5.0 0.0 0.0 20
2999-ATL 21.4 46.4 14.3 10.7 7.1 0.0 0.0 28
3199-DAL 19.4 50.0 27.8 0.0 2.8 0.0 0.0 36
3299-LA 13.3 33.3 36.7 10.0 6.7 0.0 0.0 30
Total 17.3 50.6 22.0 6.5 3.6 0.0 0.0 168

2o. Accuracy and efficiency of the optimizer to assign cases

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.2 12.9 41.9 22.6 19.4 0.0 0.0 31
2299-NY
2399-PHI 0.0 26.1 13.0 30.4 30.4 0.0 0.0 23
2599-CHI 0.0 21.1 21.1 36.8 21.1 0.0 0.0 19
2999-ATL 0.0 17.9 3.6 39.3 39.3 0.0 0.0 28
3199-DAL 0.0 28.6 11.4 25.7 34.3 0.0 0.0 35
3299-LA 0.0 20.0 13.3 40.0 26.7 0.0 0.0 30
Total 0.6 21.1 17.5 31.9 28.9 0.0 0.0 166

2p. Flexibility provided to ACO to reassign cases when needed

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.2 67.7 12.9 9.7 6.5 0.0 0.0 31
2299-NY
2399-PHI 17.4 60.9 4.3 13.0 4.3 0.0 0.0 23
2599-CHI 20.0 45.0 30.0 5.0 0.0 0.0 0.0 20
2999-ATL 14.3 35.7 21.4 21.4 7.1 0.0 0.0 28
3199-DAL 17.1 51.4 8.6 14.3 8.6 0.0 0.0 35
3299-LA 13.3 46.7 16.7 16.7 6.7 0.0 0.0 30
Total 13.8 51.5 15.0 13.8 6.0 0.0 0.0 167

2q. Usefulness of procedures of CFM review (e.g., review of dangerous cases, refusals, language barriers)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.5 56.3 28.1 0.0 3.1 0.0 0.0 32
2299-NY
2399-PHI 4.3 56.5 8.7 17.4 13.0 0.0 0.0 23
2599-CHI 0.0 52.6 26.3 21.1 0.0 0.0 0.0 19
2999-ATL 3.6 53.6 17.9 14.3 10.7 0.0 0.0 28
3199-DAL 11.4 34.3 34.3 17.1 2.9 0.0 0.0 35
3299-LA 3.4 41.4 27.6 17.2 10.3 0.0 0.0 29
Total 6.6 48.2 24.7 13.9 6.6 0.0 0.0 166

2r. Usefulness of CFS alerts

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 6.3 53.1 18.8 18.8 3.1 0.0 0.0 32
2299-NY
2399-PHI 0.0 39.1 34.8 17.4 8.7 0.0 0.0 23
2599-CHI 0.0 30.0 30.0 20.0 20.0 0.0 0.0 20
2999-ATL 0.0 25.0 32.1 28.6 14.3 0.0 0.0 28
3199-DAL 5.9 41.2 20.6 29.4 2.9 0.0 0.0 34
3299-LA 10.0 30.0 23.3 33.3 3.3 0.0 0.0 30
Total 4.2 37.1 25.7 25.1 7.8 0.0 0.0 167

2s. Accuracy of address and location information (e.g., addresses found, in correct blocks, no duplicates)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.1 46.9 40.6 6.3 3.1 0.0 0.0 32
2299-NY
2399-PHI 4.3 52.2 17.4 13.0 13.0 0.0 0.0 23
2599-CHI 0.0 55.0 30.0 15.0 0.0 0.0 0.0 20
2999-ATL 3.6 42.9 35.7 10.7 7.1 0.0 0.0 28
3199-DAL 5.7 42.9 20.0 20.0 11.4 0.0 0.0 35
3299-LA 3.3 46.7 30.0 16.7 3.3 0.0 0.0 30
Total 3.6 47.0 29.2 13.7 6.5 0.0 0.0 168

2t. Procedures for enumerating large multi-unit structures

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 0.0 50.0 34.4 9.4 6.3 0.0 0.0 32
2299-NY
2399-PHI 0.0 43.5 17.4 21.7 17.4 0.0 0.0 23
2599-CHI 0.0 40.0 20.0 25.0 15.0 0.0 0.0 20
2999-ATL 0.0 40.7 18.5 29.6 11.1 0.0 0.0 27
3199-DAL 5.6 38.9 16.7 19.4 16.7 0.0 2.8 36
3299-LA 0.0 31.0 24.1 34.5 10.3 0.0 0.0 29
Total 1.2 40.7 22.2 22.8 12.6 0.0 0.6 167

2u. Procedures for addressing other local enumeration challenges (e.g., language barriers, access to gated communities)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.3 53.3 30.0 10.0 3.3 0.0 0.0 30
2299-NY
2399-PHI 0.0 52.2 21.7 17.4 8.7 0.0 0.0 23
2599-CHI 0.0 55.0 25.0 10.0 10.0 0.0 0.0 20
2999-ATL 0.0 29.6 25.9 40.7 3.7 0.0 0.0 27
3199-DAL 2.8 36.1 25.0 25.0 11.1 0.0 0.0 36
3299-LA 0.0 36.7 33.3 23.3 6.7 0.0 0.0 30
Total 1.2 42.8 27.1 21.7 7.2 0.0 0.0 166

2v. Availability of enumerators to work when needed (e.g., mornings, evenings, Saturdays, or Sundays)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 9.4 65.6 9.4 12.5 3.1 0.0 0.0 32
2299-NY
2399-PHI 4.3 43.5 13.0 30.4 8.7 0.0 0.0 23
2599-CHI 0.0 60.0 15.0 15.0 10.0 0.0 0.0 20
2999-ATL 3.6 21.4 7.1 50.0 17.9 0.0 0.0 28
3199-DAL 8.6 37.1 14.3 25.7 14.3 0.0 0.0 35
3299-LA 3.4 51.7 20.7 17.2 6.9 0.0 0.0 29
Total 5.4 46.1 13.2 25.1 10.2 0.0 0.0 167

2w. Cooperation of households with enumerators

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.1 53.1 21.9 15.6 6.3 0.0 0.0 32
2299-NY
2399-PHI 0.0 30.4 47.8 21.7 0.0 0.0 0.0 23
2599-CHI 5.0 55.0 15.0 20.0 5.0 0.0 0.0 20
2999-ATL 0.0 35.7 25.0 21.4 17.9 0.0 0.0 28
3199-DAL 5.6 44.4 11.1 19.4 19.4 0.0 0.0 36
3299-LA 0.0 30.0 33.3 33.3 3.3 0.0 0.0 30
Total 2.4 41.4 24.9 21.9 9.5 0.0 0.0 169

2x. Procedures and controls in place to collect accurate and high quality data

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 9.4 75.0 12.5 3.1 0.0 0.0 0.0 32
2299-NY
2399-PHI 4.3 60.9 26.1 4.3 4.3 0.0 0.0 23
2599-CHI 5.0 60.0 20.0 10.0 5.0 0.0 0.0 20
2999-ATL 3.6 50.0 25.0 14.3 7.1 0.0 0.0 28
3199-DAL 11.1 55.6 13.9 11.1 8.3 0.0 0.0 36
3299-LA 3.3 43.3 23.3 23.3 6.7 0.0 0.0 30
Total 6.5 57.4 19.5 11.2 5.3 0.0 0.0 169

2y. Time and resources provided to meet production goals while maintaining data quality

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.1 46.9 28.1 15.6 6.3 0.0 0.0 32
2299-NY
2399-PHI 4.3 47.8 17.4 21.7 8.7 0.0 0.0 23
2599-CHI 10.0 45.0 15.0 10.0 20.0 0.0 0.0 20
2999-ATL 3.6 21.4 25.0 17.9 32.1 0.0 0.0 28
3199-DAL 2.8 38.9 25.0 11.1 19.4 2.8 0.0 36
3299-LA 3.3 23.3 16.7 36.7 20.0 0.0 0.0 30
Total 4.1 36.7 21.9 18.9 17.8 0.6 0.0 169

2z. Enumerators and their CFSs understanding different types of visit cases in their workload (i.e., NRFU, NRFU-RI, FV, etc.)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 6.3 71.9 18.8 3.1 0.0 0.0 0.0 32
2299-NY
2399-PHI 4.3 39.1 39.1 17.4 0.0 0.0 0.0 23
2599-CHI 5.3 42.1 26.3 21.1 5.3 0.0 0.0 19
2999-ATL 0.0 57.1 21.4 17.9 3.6 0.0 0.0 28
3199-DAL 11.1 50.0 19.4 16.7 0.0 2.8 0.0 36
3299-LA 0.0 43.3 40.0 16.7 0.0 0.0 0.0 30
Total 4.8 51.8 26.8 14.9 1.2 0.6 0.0 168

2aa. Opportunity to improve NRFU interviewing practices based on feedback from CFSs to ACO management

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 9.4 43.8 37.5 6.3 3.1 0.0 0.0 32
2299-NY
2399-PHI 0.0 43.5 34.8 17.4 4.3 0.0 0.0 23
2599-CHI 15.0 40.0 5.0 35.0 5.0 0.0 0.0 20
2999-ATL 3.6 46.4 35.7 7.1 7.1 0.0 0.0 28
3199-DAL 8.3 41.7 33.3 8.3 2.8 5.6 0.0 36
3299-LA 3.3 36.7 33.3 23.3 3.3 0.0 0.0 30
Total 6.5 42.0 31.4 14.8 4.1 1.2 0.0 169

2ab. Opportunity to improve NRFU interviewing practices based on feedback from CFSs to their enumerators

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 6.3 43.8 40.6 3.1 3.1 3.1 0.0 32
2299-NY
2399-PHI 0.0 45.5 31.8 18.2 4.5 0.0 0.0 22
2599-CHI 10.0 50.0 10.0 25.0 5.0 0.0 0.0 20
2999-ATL 3.6 46.4 32.1 14.3 3.6 0.0 0.0 28
3199-DAL 5.7 37.1 42.9 5.7 2.9 5.7 0.0 35
3299-LA 3.4 37.9 31.0 20.7 6.9 0.0 0.0 29
Total 4.8 42.8 33.1 13.3 4.2 1.8 0.0 166

2ac. Helpfulness of partnership staff in obtaining access to restricted addresses (e.g., gated communities, large multi-unit structures, etc.)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 6.3 43.8 9.4 18.8 21.9 0.0 0.0 32
2299-NY
2399-PHI 0.0 17.4 26.1 21.7 30.4 0.0 4.3 23
2599-CHI 10.0 10.0 25.0 20.0 35.0 0.0 0.0 20
2999-ATL 3.6 25.0 7.1 28.6 32.1 3.6 0.0 28
3199-DAL 13.9 33.3 16.7 8.3 27.8 0.0 0.0 36
3299-LA 6.7 20.0 20.0 26.7 23.3 3.3 0.0 30
Total 7.1 26.6 16.6 20.1 27.8 1.2 0.6 169

2ad. Adequacy of adjustments to procedures in response to COVID-19

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.5 53.1 28.1 3.1 3.1 0.0 0.0 32
2299-NY
2399-PHI 8.7 43.5 30.4 13.0 4.3 0.0 0.0 23
2599-CHI 5.0 60.0 15.0 15.0 5.0 0.0 0.0 20
2999-ATL 17.9 35.7 21.4 10.7 14.3 0.0 0.0 28
3199-DAL 17.1 34.3 22.9 20.0 5.7 0.0 0.0 35
3299-LA 0.0 44.8 24.1 20.7 10.3 0.0 0.0 29
Total 10.8 44.3 24.0 13.8 7.2 0.0 0.0 167

2ae. Clarity of procedures for approving and processing overtime for DAPPS staff (i.e., clerks, OOSs, enumerators, CFSs)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.5 75.0 9.4 3.1 0.0 0.0 0.0 32
2299-NY
2399-PHI 13.0 56.5 26.1 4.3 0.0 0.0 0.0 23
2599-CHI 0.0 65.0 15.0 10.0 10.0 0.0 0.0 20
2999-ATL 17.9 39.3 35.7 7.1 0.0 0.0 0.0 28
3199-DAL 25.7 45.7 17.1 11.4 0.0 0.0 0.0 35
3299-LA 13.3 46.7 23.3 10.0 6.7 0.0 0.0 30
Total 14.9 54.2 20.8 7.7 2.4 0.0 0.0 168

2af. If you would like to comment on other areas of conducting NRFU with which you are either satisfied or dissatisfied, please do so in the box below.

(View question)

data intentionally not reported


NRFU Close Out

3. Which of the following best describes the status of the NRFU Close Out in your area?

(View question)

  We have not started
it.
We have started
and are conducting
it now.
We finished it
less than 4 weeks
ago.
We finished it
4 or more weeks
ago.
Number of respondents
% % % %
RCC code 3.1 90.6 6.3 0.0 32
2299-NY
2399-PHI 0.0 95.7 4.3 0.0 23
2599-CHI 5.0 85.0 10.0 0.0 20
2999-ATL 10.7 85.7 3.6 0.0 28
3199-DAL 8.3 77.8 13.9 0.0 36
3299-LA 10.0 76.7 13.3 0.0 30
Total 6.5 84.6 8.9 0.0 169

Note: All remaining NRFU Close Out questions below were skipped if respondents reported above that they had not yet started the operation.

4. How satisfied or dissatisfied have you been with the following factors related to NRFU Close Out?

(View question)

4a. Refresher training provided on NRFU Close Out procedures

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 6.5 61.3 19.4 0.0 6.5 6.5 0.0 31
2299-NY
2399-PHI 4.3 30.4 34.8 8.7 13.0 4.3 4.3 23
2599-CHI 0.0 52.6 15.8 10.5 15.8 5.3 0.0 19
2999-ATL 0.0 32.0 40.0 12.0 12.0 0.0 4.0 25
3199-DAL 15.2 33.3 27.3 18.2 3.0 3.0 0.0 33
3299-LA 3.7 29.6 44.4 7.4 14.8 0.0 0.0 27
Total 5.7 39.9 30.4 9.5 10.1 3.2 1.3 158

4b. Guidance for identifying "best" enumerators to work NRFU Close Out cases

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 9.7 64.5 16.1 6.5 3.2 0.0 0.0 31
2299-NY
2399-PHI 0.0 52.2 26.1 17.4 0.0 0.0 4.3 23
2599-CHI 15.8 42.1 21.1 5.3 15.8 0.0 0.0 19
2999-ATL 0.0 52.0 32.0 8.0 8.0 0.0 0.0 25
3199-DAL 18.2 42.4 24.2 12.1 3.0 0.0 0.0 33
3299-LA 7.4 63.0 25.9 3.7 0.0 0.0 0.0 27
Total 8.9 53.2 24.1 8.9 4.4 0.0 0.6 158

4c. Guidance for reassigning work to "best" enumerators to work NRFU Close Out cases

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.9 61.3 16.1 6.5 3.2 0.0 0.0 31
2299-NY
2399-PHI 8.7 39.1 34.8 13.0 0.0 0.0 4.3 23
2599-CHI 5.3 52.6 15.8 5.3 21.1 0.0 0.0 19
2999-ATL 0.0 56.0 28.0 8.0 8.0 0.0 0.0 25
3199-DAL 18.2 39.4 18.2 21.2 3.0 0.0 0.0 33
3299-LA 7.4 51.9 33.3 7.4 0.0 0.0 0.0 27
Total 9.5 50.0 24.1 10.8 5.1 0.0 0.6 158

4d. Procedures for determining when CFS areas and/or CFM zones are eligible for Close Out

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.9 71.0 9.7 0.0 6.5 0.0 0.0 31
2299-NY
2399-PHI 8.7 34.8 26.1 26.1 4.3 0.0 0.0 23
2599-CHI 10.5 57.9 15.8 0.0 10.5 5.3 0.0 19
2999-ATL 4.0 48.0 36.0 0.0 12.0 0.0 0.0 25
3199-DAL 18.2 39.4 24.2 15.2 3.0 0.0 0.0 33
3299-LA 18.5 59.3 18.5 0.0 0.0 0.0 3.7 27
Total 12.7 51.9 21.5 7.0 5.7 0.6 0.6 158

4e. If you would like to comment about other areas of conducting NRFU Close Out with which you are either satisfied or dissatisfied, please do so in the box below.

(View question)

data intentionally not reported


Service-Based Enumeration

5. Do you have any expected workload for the Service-Based Enumeration operation in your area?

(View question)

  Yes No Unsure Number of respondents
% % %
RCC code 87.5 12.5 0.0 32
2299-NY
2399-PHI 90.0 10.0 0.0 20
2599-CHI 100.0 0.0 0.0 19
2999-ATL 81.5 14.8 3.7 27
3199-DAL 85.7 8.6 5.7 35
3299-LA 80.0 20.0 0.0 30
Total 86.5 11.7 1.8 163

Note: All remaining Service-Based Enumeration questions below were skipped if respondents reported they did not have any expected workload for this operation in their area.

6. Which of the following best describes the status of the Service-Based Enumeration operation in your area?

(View question)

  We have not started
it.
We have started
and are conducting
it now.
We finished it
less than 4 weeks
ago.
We finished it
4 or more weeks
ago.
Number of respondents
% % % %
RCC code 0.0 0.0 100.0 0.0 28
2299-NY
2399-PHI 0.0 5.6 88.9 5.6 18
2599-CHI 0.0 5.3 94.7 0.0 19
2999-ATL 0.0 0.0 95.8 4.2 24
3199-DAL 0.0 3.1 96.9 0.0 32
3299-LA 0.0 0.0 95.7 4.3 23
Total 0.0 2.1 95.8 2.1 144

Note: All remaining Service-Based Enumeration questions below were skipped if respondents reported above that they had not yet started the operation.

7. How satisfied or dissatisfied have you been with the following factors related to conducting Service-Based Enumeration?

(View question)

7a. Procedures for conducting enumeration of TNSOLs

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 17.9 71.4 7.1 0.0 3.6 0.0 0.0 28
2299-NY
2399-PHI 27.8 55.6 11.1 0.0 0.0 0.0 5.6 18
2599-CHI 26.3 52.6 5.3 5.3 10.5 0.0 0.0 19
2999-ATL 8.7 56.5 13.0 21.7 0.0 0.0 0.0 23
3199-DAL 15.6 71.9 6.3 3.1 3.1 0.0 0.0 32
3299-LA 8.7 43.5 21.7 17.4 8.7 0.0 0.0 23
Total 16.8 60.1 10.5 7.7 4.2 0.0 0.7 143

7b. Procedures for drop off/pick up option

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 17.9 71.4 3.6 3.6 0.0 3.6 0.0 28
2299-NY
2399-PHI 22.2 55.6 11.1 0.0 0.0 0.0 11.1 18
2599-CHI 26.3 63.2 5.3 0.0 5.3 0.0 0.0 19
2999-ATL 13.0 60.9 17.4 8.7 0.0 0.0 0.0 23
3199-DAL 16.1 67.7 6.5 0.0 3.2 3.2 3.2 31
3299-LA 4.5 54.5 36.4 4.5 0.0 0.0 0.0 22
Total 16.3 63.1 12.8 2.8 1.4 1.4 2.1 141

7c. Ability to access service providers (e.g., homeless shelter)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 7.1 71.4 17.9 3.6 0.0 0.0 0.0 28
2299-NY
2399-PHI 27.8 44.4 22.2 0.0 0.0 0.0 5.6 18
2599-CHI 10.5 68.4 15.8 5.3 0.0 0.0 0.0 19
2999-ATL 17.4 39.1 30.4 8.7 4.3 0.0 0.0 23
3199-DAL 21.9 50.0 15.6 3.1 3.1 3.1 3.1 32
3299-LA 4.3 69.6 21.7 4.3 0.0 0.0 0.0 23
Total 14.7 57.3 20.3 4.2 1.4 0.7 1.4 143

7d. Readiness of service providers for enumeration

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 0.0 64.3 28.6 7.1 0.0 0.0 0.0 28
2299-NY
2399-PHI 27.8 50.0 16.7 0.0 0.0 0.0 5.6 18
2599-CHI 21.1 52.6 10.5 15.8 0.0 0.0 0.0 19
2999-ATL 13.0 47.8 21.7 13.0 4.3 0.0 0.0 23
3199-DAL 21.9 50.0 18.8 3.1 0.0 3.1 3.1 32
3299-LA 9.1 45.5 40.9 4.5 0.0 0.0 0.0 22
Total 14.8 52.1 23.2 7.0 0.7 0.7 1.4 142

7e. Accuracy of expected population on SBE Enumeration Records

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.6 53.6 25.0 10.7 0.0 7.1 0.0 28
2299-NY
2399-PHI 5.6 66.7 22.2 0.0 0.0 0.0 5.6 18
2599-CHI 10.5 47.4 26.3 15.8 0.0 0.0 0.0 19
2999-ATL 8.7 39.1 13.0 34.8 0.0 0.0 4.3 23
3199-DAL 18.8 46.9 15.6 12.5 3.1 0.0 3.1 32
3299-LA 4.5 45.5 31.8 13.6 4.5 0.0 0.0 22
Total 9.2 49.3 21.8 14.8 1.4 1.4 2.1 142

7f. Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 29.6 66.7 3.7 0.0 0.0 0.0 0.0 27
2299-NY
2399+2599-PHI+CHI 37.8 54.1 2.7 2.7 0.0 0.0 2.7 37
2999-ATL 31.8 59.1 9.1 0.0 0.0 0.0 0.0 22
3199-DAL 34.4 56.3 6.3 0.0 3.1 0.0 0.0 32
3299-LA 30.4 60.9 0.0 4.3 4.3 0.0 0.0 23
Total 33.3 58.9 4.3 1.4 1.4 0.0 0.7 141

7g. If you would like to comment about other areas of conducting Service-Based Enumeration with which you are either satisfied or dissatisfied, please do so in the box below.

(View question)

data intentionally not reported


Enumerate Transitory Locations

8. Do you have any expected workload for the Enumerate Transitory Locations operation in your area?

(View question)

  Yes No Unsure Number of respondents
% % %
RCC code 87.1 12.9 0.0 31
2299-NY
2399-PHI 87.0 13.0 0.0 23
2599-CHI 100.0 0.0 0.0 19
2999-ATL 75.0 25.0 0.0 28
3199-DAL 91.4 8.6 0.0 35
3299-LA 80.0 20.0 0.0 30
Total 86.1 13.9 0.0 166

Note: All remaining Enumerate Transitory Locations questions below were skipped if respondents reported they did not have any expected workload for this operation in their area.

9. Which of the following best describes the status of the Enumerate Transitory Locations operation in your area?

(View question)

  We have not started
it.
We have started
and are conducting
it now.
We finished it
less than 4 weeks
ago.
We finished it
4 or more weeks
ago.
Number of respondents
% % % %
RCC code 0.0 7.4 88.9 3.7 27
2299-NY
2399-PHI 0.0 0.0 95.0 5.0 20
2599-CHI 0.0 5.3 94.7 0.0 19
2999-ATL 0.0 0.0 95.2 4.8 21
3199-DAL 0.0 0.0 93.5 6.5 31
3299-LA 0.0 0.0 95.8 4.2 24
Total 0.0 2.1 93.7 4.2 142

Note: All remaining Enumerate Transitory Locations questions below were skipped if respondents reported above that they had not yet started the operation.

10. How satisfied or dissatisfied have you been with the following factors related to conducting Enumerate Transitory Locations?

(View question)

10a. Effectiveness of IT applications (e.g., operational control system, field - operational control system) to perform operational procedures

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.7 88.9 7.4 0.0 0.0 0.0 0.0 27
2299-NY
2399-PHI 10.0 60.0 25.0 5.0 0.0 0.0 0.0 20
2599-CHI 15.8 63.2 5.3 10.5 5.3 0.0 0.0 19
2999-ATL 9.5 66.7 23.8 0.0 0.0 0.0 0.0 21
3199-DAL 29.0 54.8 6.5 6.5 3.2 0.0 0.0 31
3299-LA 0.0 62.5 25.0 12.5 0.0 0.0 0.0 24
Total 12.0 66.2 14.8 5.6 1.4 0.0 0.0 142

10b. ETL training (e.g. timing, content, quality, logistics, etc.)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 3.7 88.9 7.4 0.0 0.0 0.0 0.0 27
2299-NY
2399-PHI 30.0 35.0 25.0 10.0 0.0 0.0 0.0 20
2599-CHI 11.1 72.2 5.6 5.6 5.6 0.0 0.0 18
2999-ATL 9.5 66.7 9.5 14.3 0.0 0.0 0.0 21
3199-DAL 29.0 58.1 9.7 0.0 3.2 0.0 0.0 31
3299-LA 4.3 56.5 8.7 30.4 0.0 0.0 0.0 23
Total 15.0 63.6 10.7 9.3 1.4 0.0 0.0 140

10c. Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 25.9 70.4 3.7 0.0 0.0 0.0 0.0 27
2299-NY
2399-PHI 35.0 50.0 15.0 0.0 0.0 0.0 0.0 20
2599-CHI 31.6 63.2 0.0 0.0 5.3 0.0 0.0 19
2999-ATL 28.6 57.1 9.5 0.0 4.8 0.0 0.0 21
3199-DAL 38.7 54.8 3.2 0.0 3.2 0.0 0.0 31
3299-LA 30.4 60.9 4.3 0.0 4.3 0.0 0.0 23
Total 31.9 59.6 5.7 0.0 2.8 0.0 0.0 141

10d. If you would like to comment about other areas of conducting Enumerate Transitory Locations with which you are either satisfied or dissatisfied, please do so in the box below.

(View question)

data intentionally not reported


Pandemic Preparedness and Response

11. Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of pandemic preparedness and response?

(View question)

11a. Clarity of HQ/RCC communication regarding its pandemic plan

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 15.6 59.4 15.6 3.1 3.1 3.1 0.0 32
2299-NY
2399-PHI 17.4 39.1 26.1 13.0 0.0 4.3 0.0 23
2599-CHI 5.0 40.0 20.0 35.0 0.0 0.0 0.0 20
2999-ATL 17.9 53.6 17.9 3.6 7.1 0.0 0.0 28
3199-DAL 13.9 50.0 22.2 5.6 8.3 0.0 0.0 36
3299-LA 13.3 36.7 23.3 13.3 10.0 0.0 3.3 30
Total 14.2 47.3 20.7 10.7 5.3 1.2 0.6 169

11b. Timeliness of HQ/RCC communication regarding its pandemic plan

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.9 54.8 12.9 12.9 3.2 3.2 0.0 31
2299-NY
2399-PHI 21.7 30.4 30.4 13.0 0.0 4.3 0.0 23
2599-CHI 5.0 35.0 30.0 25.0 5.0 0.0 0.0 20
2999-ATL 14.3 57.1 17.9 3.6 7.1 0.0 0.0 28
3199-DAL 13.9 50.0 22.2 5.6 8.3 0.0 0.0 36
3299-LA 16.7 26.7 30.0 13.3 10.0 0.0 3.3 30
Total 14.3 43.5 23.2 11.3 6.0 1.2 0.6 168

11c. Adequacy of HQ/RCC pandemic guidance to protect the health and safety of census workers

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.5 68.8 12.5 3.1 3.1 0.0 0.0 32
2299-NY
2399-PHI 17.4 52.2 21.7 8.7 0.0 0.0 0.0 23
2599-CHI 15.0 30.0 30.0 20.0 5.0 0.0 0.0 20
2999-ATL 17.9 46.4 25.0 7.1 3.6 0.0 0.0 28
3199-DAL 19.4 44.4 16.7 8.3 11.1 0.0 0.0 36
3299-LA 23.3 30.0 20.0 20.0 6.7 0.0 0.0 30
Total 17.8 46.2 20.1 10.7 5.3 0.0 0.0 169

11d. ACO's ability to manage employee concerns regarding health and safety on the job

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 15.6 75.0 9.4 0.0 0.0 0.0 0.0 32
2299-NY
2399-PHI 17.4 56.5 21.7 4.3 0.0 0.0 0.0 23
2599-CHI 20.0 50.0 20.0 10.0 0.0 0.0 0.0 20
2999-ATL 17.9 57.1 10.7 14.3 0.0 0.0 0.0 28
3199-DAL 36.1 41.7 13.9 2.8 5.6 0.0 0.0 36
3299-LA 26.7 40.0 13.3 16.7 3.3 0.0 0.0 30
Total 23.1 53.3 14.2 7.7 1.8 0.0 0.0 169

11e. ACO's ability to safeguard employee health and safety on the job

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 21.9 59.4 9.4 6.3 3.1 0.0 0.0 32
2299-NY
2399-PHI 17.4 60.9 13.0 8.7 0.0 0.0 0.0 23
2599-CHI 20.0 60.0 15.0 5.0 0.0 0.0 0.0 20
2999-ATL 14.3 60.7 10.7 14.3 0.0 0.0 0.0 28
3199-DAL 35.3 41.2 14.7 2.9 5.9 0.0 0.0 34
3299-LA 36.7 40.0 13.3 3.3 6.7 0.0 0.0 30
Total 25.1 52.7 12.6 6.6 3.0 0.0 0.0 167

11f. ACO's ability to maintain continuity of operations during an active pandemic

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 34.4 59.4 6.3 0.0 0.0 0.0 0.0 32
2299-NY
2399-PHI 30.4 47.8 21.7 0.0 0.0 0.0 0.0 23
2599-CHI 20.0 55.0 15.0 10.0 0.0 0.0 0.0 20
2999-ATL 10.7 53.6 17.9 10.7 7.1 0.0 0.0 28
3199-DAL 27.8 44.4 19.4 8.3 0.0 0.0 0.0 36
3299-LA 16.7 50.0 23.3 10.0 0.0 0.0 0.0 30
Total 23.7 51.5 17.2 6.5 1.2 0.0 0.0 169

11g. Managers' and supervisors' use of remote management techniques (e.g. phone, text, email) versus in-person interactions

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 28.1 62.5 3.1 6.3 0.0 0.0 0.0 32
2299-NY
2399-PHI 26.1 52.2 17.4 4.3 0.0 0.0 0.0 23
2599-CHI 20.0 65.0 0.0 15.0 0.0 0.0 0.0 20
2999-ATL 14.3 64.3 7.1 3.6 10.7 0.0 0.0 28
3199-DAL 33.3 44.4 13.9 2.8 5.6 0.0 0.0 36
3299-LA 20.0 56.7 16.7 3.3 3.3 0.0 0.0 30
Total 24.3 56.8 10.1 5.3 3.6 0.0 0.0 169

11h. Adequacy of space to protect the health and safety of workers in the office

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 15.6 62.5 15.6 6.3 0.0 0.0 0.0 32
2299-NY
2399-PHI 30.4 30.4 26.1 8.7 4.3 0.0 0.0 23
2599-CHI 15.0 75.0 5.0 5.0 0.0 0.0 0.0 20
2999-ATL 7.1 53.6 21.4 7.1 10.7 0.0 0.0 28
3199-DAL 33.3 36.1 13.9 11.1 5.6 0.0 0.0 36
3299-LA 20.0 56.7 13.3 6.7 3.3 0.0 0.0 30
Total 20.7 51.5 16.0 7.7 4.1 0.0 0.0 169

11i. Adequacy of personal protection equipment to protect the health and safety of workers in the office

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 25.0 62.5 6.3 0.0 6.3 0.0 0.0 32
2299-NY
2399-PHI 40.9 40.9 13.6 4.5 0.0 0.0 0.0 22
2599-CHI 30.0 65.0 0.0 0.0 5.0 0.0 0.0 20
2999-ATL 28.6 53.6 3.6 7.1 7.1 0.0 0.0 28
3199-DAL 44.4 36.1 5.6 11.1 2.8 0.0 0.0 36
3299-LA 26.7 56.7 13.3 0.0 3.3 0.0 0.0 30
Total 32.7 51.8 7.1 4.2 4.2 0.0 0.0 168

11j. Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 34.4 56.3 3.1 3.1 3.1 0.0 0.0 32
2299-NY
2399-PHI 39.1 47.8 8.7 4.3 0.0 0.0 0.0 23
2599-CHI 30.0 65.0 0.0 0.0 5.0 0.0 0.0 20
2999-ATL 32.1 60.7 3.6 0.0 3.6 0.0 0.0 28
3199-DAL 41.7 36.1 8.3 11.1 2.8 0.0 0.0 36
3299-LA 25.0 64.3 3.6 0.0 7.1 0.0 0.0 28
Total 34.1 53.9 4.8 3.6 3.6 0.0 0.0 167

11k. If you would like to comment about other aspects of pandemic preparedness and response with which you are either satisfied or dissatisfied, please do so in the box below.

(View question)

data intentionally not reported


Partnership Program

12. Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of the partnership program?

(View question)

12a. Communication and coordination between the ACO and partnership program specialist

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.5 46.9 21.9 12.5 3.1 0.0 3.1 32
2299-NY
2399-PHI 4.3 21.7 26.1 30.4 17.4 0.0 0.0 23
2599-CHI 15.0 20.0 15.0 25.0 25.0 0.0 0.0 20
2999-ATL 10.7 14.3 14.3 17.9 35.7 3.6 3.6 28
3199-DAL 25.0 16.7 19.4 25.0 13.9 0.0 0.0 36
3299-LA 13.8 24.1 10.3 24.1 27.6 0.0 0.0 29
Total 14.3 24.4 17.9 22.0 19.6 0.6 1.2 168

12b. Responsiveness to ACO requests

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 12.5 46.9 25.0 9.4 6.3 0.0 0.0 32
2299-NY
2399-PHI 0.0 26.1 21.7 47.8 4.3 0.0 0.0 23
2599-CHI 10.0 35.0 20.0 5.0 30.0 0.0 0.0 20
2999-ATL 10.7 10.7 28.6 14.3 28.6 3.6 3.6 28
3199-DAL 25.0 22.2 16.7 19.4 16.7 0.0 0.0 36
3299-LA 16.7 26.7 20.0 10.0 26.7 0.0 0.0 30
Total 13.6 27.8 21.9 17.2 18.3 0.6 0.6 169

12c. Identification of MQAC sites (e.g., location, number of sites)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 25.0 56.3 12.5 3.1 3.1 0.0 0.0 32
2299-NY
2399-PHI 13.0 34.8 21.7 21.7 8.7 0.0 0.0 23
2599-CHI 15.0 40.0 15.0 5.0 20.0 5.0 0.0 20
2999-ATL 10.7 10.7 32.1 10.7 21.4 3.6 10.7 28
3199-DAL 27.8 13.9 22.2 22.2 11.1 2.8 0.0 36
3299-LA 23.3 30.0 16.7 16.7 13.3 0.0 0.0 30
Total 20.1 30.2 20.1 13.6 12.4 1.8 1.8 169

12d. If you would like to comment about other aspects of the partnership program with which you are either satisfied or dissatisfied, please do so in the box below.

(View question)

data intentionally not reported


Information Technology

13. Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of information technology?

(View question)

13a. IT support (e.g., RCC, DSC) provided to ACO field and office workers for problems encountered

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 35.5 61.3 3.2 0.0 0.0 0.0 0.0 31
2299-NY
2399-PHI 30.4 47.8 13.0 8.7 0.0 0.0 0.0 23
2599-CHI 20.0 65.0 10.0 5.0 0.0 0.0 0.0 20
2999-ATL 32.1 53.6 3.6 10.7 0.0 0.0 0.0 28
3199-DAL 38.9 47.2 5.6 8.3 0.0 0.0 0.0 36
3299-LA 20.0 60.0 13.3 6.7 0.0 0.0 0.0 30
Total 30.4 55.4 7.7 6.5 0.0 0.0 0.0 168

13b. Reliability of office systems (i.e., lack of down time, work interruptions)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 18.8 68.8 6.3 3.1 3.1 0.0 0.0 32
2299-NY
2399-PHI 30.4 56.5 8.7 4.3 0.0 0.0 0.0 23
2599-CHI 15.0 70.0 5.0 5.0 5.0 0.0 0.0 20
2999-ATL 35.7 42.9 10.7 7.1 3.6 0.0 0.0 28
3199-DAL 36.1 47.2 8.3 2.8 5.6 0.0 0.0 36
3299-LA 10.0 63.3 13.3 10.0 3.3 0.0 0.0 30
Total 24.9 57.4 8.9 5.3 3.6 0.0 0.0 169

13c. Reliability of devices (e.g., laptops, smartphones, tablets)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 15.6 65.6 6.3 9.4 3.1 0.0 0.0 32
2299-NY
2399-PHI 34.8 43.5 17.4 4.3 0.0 0.0 0.0 23
2599-CHI 10.5 73.7 5.3 5.3 5.3 0.0 0.0 19
2999-ATL 32.1 50.0 3.6 14.3 0.0 0.0 0.0 28
3199-DAL 33.3 47.2 11.1 2.8 5.6 0.0 0.0 36
3299-LA 10.0 63.3 20.0 0.0 6.7 0.0 0.0 30
Total 23.2 56.5 10.7 6.0 3.6 0.0 0.0 168

13d. Availability (or quantity) of devices (e.g., laptops, smartphones, tablets)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 18.8 50.0 18.8 9.4 3.1 0.0 0.0 32
2299-NY
2399-PHI 47.8 34.8 17.4 0.0 0.0 0.0 0.0 23
2599-CHI 30.0 50.0 5.0 10.0 5.0 0.0 0.0 20
2999-ATL 35.7 50.0 7.1 7.1 0.0 0.0 0.0 28
3199-DAL 47.2 44.4 5.6 2.8 0.0 0.0 0.0 36
3299-LA 33.3 56.7 6.7 3.3 0.0 0.0 0.0 30
Total 35.5 47.9 10.1 5.3 1.2 0.0 0.0 169

13e. Sufficiency of hardware and systems to support ACO staff working remotely

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 15.6 59.4 9.4 12.5 3.1 0.0 0.0 32
2299-NY
2399-PHI 27.3 59.1 13.6 0.0 0.0 0.0 0.0 22
2599-CHI 15.0 65.0 0.0 15.0 5.0 0.0 0.0 20
2999-ATL 30.8 38.5 11.5 19.2 0.0 0.0 0.0 26
3199-DAL 40.0 34.3 11.4 11.4 2.9 0.0 0.0 35
3299-LA 16.7 53.3 10.0 16.7 3.3 0.0 0.0 30
Total 24.8 50.3 9.7 12.7 2.4 0.0 0.0 165

13f. Quality of clerks hired for IT support (e.g., skills, abilities, and performance)

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 22.6 38.7 16.1 22.6 0.0 0.0 0.0 31
2299-NY
2399-PHI 17.4 56.5 17.4 8.7 0.0 0.0 0.0 23
2599-CHI 20.0 75.0 0.0 5.0 0.0 0.0 0.0 20
2999-ATL 25.0 39.3 21.4 3.6 10.7 0.0 0.0 28
3199-DAL 25.0 47.2 11.1 11.1 5.6 0.0 0.0 36
3299-LA 13.3 60.0 13.3 6.7 6.7 0.0 0.0 30
Total 20.8 51.2 13.7 10.1 4.2 0.0 0.0 168

13g. Effectiveness of the operational control system for assisting CFSs in managing enumerator work and tracking progress

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 6.5 77.4 9.7 6.5 0.0 0.0 0.0 31
2299-NY
2399-PHI 21.7 52.2 8.7 8.7 8.7 0.0 0.0 23
2599-CHI 15.0 65.0 5.0 10.0 5.0 0.0 0.0 20
2999-ATL 22.2 48.1 14.8 11.1 3.7 0.0 0.0 27
3199-DAL 19.4 47.2 13.9 13.9 5.6 0.0 0.0 36
3299-LA 6.7 56.7 20.0 13.3 3.3 0.0 0.0 30
Total 15.0 57.5 12.6 10.8 4.2 0.0 0.0 167

13h. Effectiveness of the operational control system for facilitating communication between CFSs and enumerators

(View question)

  Very satisfied

Generally satisfied
Neither satisfied
nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable

Number of respondents
% % % % % % %
RCC code 6.5 67.7 16.1 6.5 0.0 3.2 0.0 31
2299-NY
2399-PHI 17.4 52.2 17.4 8.7 4.3 0.0 0.0 23
2599-CHI 10.0 65.0 10.0 10.0 5.0 0.0 0.0 20
2999-ATL 19.2 38.5 19.2 11.5 11.5 0.0 0.0 26
3199-DAL 13.9 44.4 30.6 5.6 2.8 2.8 0.0 36
3299-LA 6.7 53.3 26.7 6.7 6.7 0.0 0.0 30
Total 12.0 53.0 21.1 7.8 4.8 1.2 0.0 166

13i. If you would like to comment about other aspects of information technology with which you are either satisfied or dissatisfied, please do so in the box below.

(View question)

data intentionally not reported


Work Environment

14. For the following questions on work environment, please indicate the extent to which you agree or disagree with the following statements.

(View question)

14a. My immediate supervisor(s) treats me fairly and with respect.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 50.0 40.6 6.3 3.1 0.0 0.0 0.0 32
2299-NY
2399-PHI 73.9 13.0 8.7 0.0 4.3 0.0 0.0 23
2599-CHI 45.0 40.0 10.0 5.0 0.0 0.0 0.0 20
2999-ATL 66.7 22.2 0.0 0.0 11.1 0.0 0.0 27
3199-DAL 58.3 30.6 2.8 5.6 2.8 0.0 0.0 36
3299-LA 50.0 26.7 10.0 3.3 10.0 0.0 0.0 30
Total 57.1 29.2 6.0 3.0 4.8 0.0 0.0 168

14b. My job makes good use of my skills and abilities.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 34.4 56.3 9.4 0.0 0.0 0.0 0.0 32
2299-NY
2399-PHI 60.9 26.1 4.3 4.3 4.3 0.0 0.0 23
2599-CHI 35.0 40.0 5.0 20.0 0.0 0.0 0.0 20
2999-ATL 51.9 37.0 0.0 7.4 3.7 0.0 0.0 27
3199-DAL 63.9 27.8 5.6 2.8 0.0 0.0 0.0 36
3299-LA 40.0 56.7 0.0 3.3 0.0 0.0 0.0 30
Total 48.2 41.1 4.2 5.4 1.2 0.0 0.0 168

14c. In general, I am utilized effectively.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 31.3 56.3 6.3 6.3 0.0 0.0 0.0 32
2299-NY
2399-PHI 65.2 21.7 4.3 8.7 0.0 0.0 0.0 23
2599-CHI 35.0 45.0 0.0 20.0 0.0 0.0 0.0 20
2999-ATL 46.2 34.6 7.7 3.8 7.7 0.0 0.0 26
3199-DAL 61.1 33.3 2.8 2.8 0.0 0.0 0.0 36
3299-LA 40.0 53.3 3.3 3.3 0.0 0.0 0.0 30
Total 46.7 41.3 4.2 6.6 1.2 0.0 0.0 167

14d. My immediate supervisor(s) acts with honesty and integrity toward me.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 56.3 40.6 0.0 0.0 3.1 0.0 0.0 32
2299-NY
2399-PHI 78.3 8.7 4.3 0.0 8.7 0.0 0.0 23
2599-CHI 45.0 55.0 0.0 0.0 0.0 0.0 0.0 20
2999-ATL 65.4 15.4 7.7 7.7 3.8 0.0 0.0 26
3199-DAL 63.9 19.4 8.3 5.6 2.8 0.0 0.0 36
3299-LA 46.7 36.7 0.0 13.3 3.3 0.0 0.0 30
Total 59.3 28.7 3.6 4.8 3.6 0.0 0.0 167

14e. My immediate supervisor(s) ensures that there is a clear link between my performance and recognition of it.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 38.7 38.7 19.4 0.0 3.2 0.0 0.0 31
2299-NY
2399-PHI 65.2 21.7 8.7 0.0 4.3 0.0 0.0 23
2599-CHI 35.0 30.0 20.0 15.0 0.0 0.0 0.0 20
2999-ATL 51.9 25.9 7.4 7.4 7.4 0.0 0.0 27
3199-DAL 61.1 16.7 8.3 13.9 0.0 0.0 0.0 36
3299-LA 43.3 30.0 10.0 10.0 6.7 0.0 0.0 30
Total 49.7 26.9 12.0 7.8 3.6 0.0 0.0 167

14f. My immediate supervisor(s) makes decisions in a timely manner.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 40.6 46.9 9.4 3.1 0.0 0.0 0.0 32
2299-NY
2399-PHI 59.1 31.8 9.1 0.0 0.0 0.0 0.0 22
2599-CHI 25.0 45.0 20.0 10.0 0.0 0.0 0.0 20
2999-ATL 44.4 29.6 18.5 3.7 3.7 0.0 0.0 27
3199-DAL 54.3 31.4 0.0 11.4 2.9 0.0 0.0 35
3299-LA 46.7 26.7 16.7 3.3 6.7 0.0 0.0 30
Total 45.8 34.9 11.4 5.4 2.4 0.0 0.0 166

14g. My immediate supervisor(s) respects and values differences among individuals (e.g., sex, race, sexual orientation, national origin, religion, age, cultural background, disability).

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 53.1 34.4 9.4 0.0 0.0 3.1 0.0 32
2299-NY
2399-PHI 73.9 13.0 4.3 4.3 4.3 0.0 0.0 23
2599-CHI 50.0 45.0 5.0 0.0 0.0 0.0 0.0 20
2999-ATL 63.0 22.2 7.4 0.0 3.7 3.7 0.0 27
3199-DAL 66.7 22.2 2.8 8.3 0.0 0.0 0.0 36
3299-LA 50.0 33.3 10.0 3.3 0.0 3.3 0.0 30
Total 59.5 28.0 6.5 3.0 1.2 1.8 0.0 168

14h. Sufficient effort is made to get the opinions and thinking of people who work here.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 40.6 34.4 9.4 12.5 3.1 0.0 0.0 32
2299-NY
2399-PHI 47.8 34.8 0.0 8.7 8.7 0.0 0.0 23
2599-CHI 20.0 45.0 15.0 10.0 10.0 0.0 0.0 20
2999-ATL 40.7 29.6 11.1 7.4 11.1 0.0 0.0 27
3199-DAL 58.3 19.4 16.7 2.8 2.8 0.0 0.0 36
3299-LA 36.7 26.7 23.3 6.7 6.7 0.0 0.0 30
Total 42.3 30.4 13.1 7.7 6.5 0.0 0.0 168

14i. My ACO is prepared for dealing with misinformation, disinformation, or false rumors about the Census or the enumeration.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 46.9 46.9 6.3 0.0 0.0 0.0 0.0 32
2299-NY
2399-PHI 43.5 56.5 0.0 0.0 0.0 0.0 0.0 23
2599-CHI 25.0 65.0 10.0 0.0 0.0 0.0 0.0 20
2999-ATL 44.4 40.7 11.1 3.7 0.0 0.0 0.0 27
3199-DAL 55.6 33.3 8.3 2.8 0.0 0.0 0.0 36
3299-LA 33.3 53.3 13.3 0.0 0.0 0.0 0.0 30
Total 42.9 47.6 8.3 1.2 0.0 0.0 0.0 168

14j. The RCC is responsive to problems the ACO reports.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 21.9 62.5 9.4 3.1 3.1 0.0 0.0 32
2299-NY
2399-PHI 39.1 34.8 13.0 4.3 8.7 0.0 0.0 23
2599-CHI 15.0 30.0 15.0 25.0 15.0 0.0 0.0 20
2999-ATL 22.2 40.7 14.8 18.5 3.7 0.0 0.0 27
3199-DAL 36.1 33.3 13.9 8.3 8.3 0.0 0.0 36
3299-LA 16.7 40.0 23.3 10.0 6.7 3.3 0.0 30
Total 25.6 41.1 14.9 10.7 7.1 0.6 0.0 168

14k. I have the technical skills needed to do my job.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 56.3 40.6 3.1 0.0 0.0 0.0 0.0 32
2299-NY
2399-PHI 73.9 21.7 4.3 0.0 0.0 0.0 0.0 23
2599-CHI 50.0 50.0 0.0 0.0 0.0 0.0 0.0 20
2999-ATL 63.0 37.0 0.0 0.0 0.0 0.0 0.0 27
3199-DAL 72.2 25.0 2.8 0.0 0.0 0.0 0.0 36
3299-LA 60.0 36.7 3.3 0.0 0.0 0.0 0.0 30
Total 63.1 34.5 2.4 0.0 0.0 0.0 0.0 168

14l. The ACO managers and workers under my direction have the technical skills needed to do their jobs.

(View question)

  Strongly agree
Generally agree
Neither agree nor
disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Number of respondents
% % % % % % %
RCC code 34.4 46.9 15.6 3.1 0.0 0.0 0.0 32
2299-NY
2399-PHI 34.8 47.8 8.7 8.7 0.0 0.0 0.0 23
2599-CHI 30.0 50.0 15.0 5.0 0.0 0.0 0.0 20
2999-ATL 22.2 48.1 29.6 0.0 0.0 0.0 0.0 27
3199-DAL 48.6 37.1 11.4 2.9 0.0 0.0 0.0 35
3299-LA 40.0 53.3 3.3 3.3 0.0 0.0 0.0 30
Total 35.9 46.7 13.8 3.6 0.0 0.0 0.0 167

14m. If you would like to comment about other aspects of the work environment with which you are either satisfied or dissatisfied, please do so in the box below.

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Priorities for Future Decennial Censuses

15. What suggestions, if any, do you have for the timing of ACO-related activities (e.g., office opening, recruiting, hiring, training, etc.) in future decennial censuses? Please provide any suggestions in the box below.

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16. What suggestions, if any, do you have for remote management of ACO-related activities (e.g., virtual trainings, virtual meetings, virtual recruitment efforts, etc.) in future decennial censuses? Please provide any suggestions in the box below.

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17. What other suggestions, if any, do you have for ACO-related activities in future decennial censuses that you believe should be a high or very high priority? Please provide any suggestions in the box below.

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Management Competencies

18. In your opinion, how important, if at all, are the following management competencies for being an effective ACOM?

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18a. Change management: Adapts and helps staff to adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles.

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  Not important
Slightly important Moderately important Very important
Extremely important Don't know/Unsure Not Applicable
Number of respondents
% % % % % % %
RCC code 12.5 0.0 0.0 28.1 59.4 0.0 0.0 32
2299-NY
2399-PHI 0.0 0.0 0.0 26.1 73.9 0.0 0.0 23
2599-CHI 5.3 0.0 0.0 26.3 63.2 0.0 5.3 19
2999-ATL 7.4 3.7 0.0 25.9 59.3 3.7 0.0 27
3199-DAL 5.7 2.9 2.9 14.3 74.3 0.0 0.0 35
3299-LA 6.9 0.0 0.0 41.4 51.7 0.0 0.0 29
Total 6.7 1.2 0.6 26.7 63.6 0.6 0.6 165

18b. Conflict management: Manages and resolves disagreements in a constructive manner in order to minimize negative impact.

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  Not important
Slightly important Moderately important Very important
Extremely important Don't know/Unsure Not Applicable
Number of respondents
% % % % % % %
RCC code 9.4 3.1 3.1 25.0 59.4 0.0 0.0 32
2299-NY
2399-PHI 0.0 0.0 4.3 21.7 73.9 0.0 0.0 23
2599-CHI 5.3 0.0 0.0 47.4 47.4 0.0 0.0 19
2999-ATL 11.1 3.7 0.0 14.8 70.4 0.0 0.0 27
3199-DAL 2.9 2.9 2.9 22.9 68.6 0.0 0.0 35
3299-LA 6.9 3.4 0.0 37.9 51.7 0.0 0.0 29
Total 6.1 2.4 1.8 27.3 62.4 0.0 0.0 165

18c. External relations: Represents and speaks for the organization and its work, and develops relationships with a diverse range of other organizations.

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  Not important
Slightly important Moderately important Very important
Extremely important Don't know/Unsure Not Applicable
Number of respondents
% % % % % % %
RCC code 6.5 9.7 16.1 32.3 29.0 0.0 6.5 31
2299-NY
2399-PHI 8.7 4.3 8.7 34.8 43.5 0.0 0.0 23
2599-CHI 10.5 5.3 42.1 21.1 15.8 0.0 5.3 19
2999-ATL 11.1 0.0 11.1 37.0 40.7 0.0 0.0 27
3199-DAL 8.6 8.6 17.1 37.1 28.6 0.0 0.0 35
3299-LA 6.9 3.4 17.2 44.8 24.1 3.4 0.0 29
Total 8.5 5.5 17.7 35.4 30.5 0.6 1.8 164

18d. Human resource management: Effectively recruits, develops, utilizes, evaluates, and rewards employees.

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  Not important
Slightly important Moderately important Very important
Extremely important Don't know/Unsure Not Applicable
Number of respondents
% % % % % % %
RCC code 9.4 6.3 6.3 40.6 34.4 3.1 0.0 32
2299-NY
2399-PHI 4.3 0.0 8.7 39.1 47.8 0.0 0.0 23
2599-CHI 5.3 0.0 21.1 57.9 15.8 0.0 0.0 19
2999-ATL 11.1 3.7 7.4 29.6 48.1 0.0 0.0 27
3199-DAL 0.0 8.6 8.6 31.4 51.4 0.0 0.0 35
3299-LA 7.1 0.0 3.6 53.6 28.6 3.6 3.6 28
Total 6.1 3.7 8.5 40.9 39.0 1.2 0.6 164

18e. Knowledge management: Ensures that the right information is provided to the right people at the right time to make good decisions.

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  Not important
Slightly important Moderately important Very important
Extremely important Don't know/Unsure Not Applicable
Number of respondents
% % % % % % %
RCC code 12.5 0.0 3.1 21.9 59.4 3.1 0.0 32
2299-NY
2399-PHI 0.0 0.0 0.0 13.6 86.4 0.0 0.0 22
2599-CHI 5.3 0.0 0.0 36.8 57.9 0.0 0.0 19
2999-ATL 11.1 0.0 7.4 22.2 59.3 0.0 0.0 27
3199-DAL 5.7 0.0 0.0 14.3 80.0 0.0 0.0 35
3299-LA 6.9 0.0 0.0 44.8 48.3 0.0 0.0 29
Total 7.3 0.0 1.8 25.0 65.2 0.6 0.0 164

18f. Morale building: Creates an organizational climate which promotes enthusiasm and dedication to achieving organizational goals.

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  Not important
Slightly important Moderately important Very important
Extremely important Don't know/Unsure Not Applicable
Number of respondents
% % % % % % %
RCC code 12.5 0.0 0.0 31.3 56.3 0.0 0.0 32
2299-NY
2399-PHI 0.0 0.0 4.3 8.7 87.0 0.0 0.0 23
2599-CHI 0.0 0.0 5.3 36.8 57.9 0.0 0.0 19
2999-ATL 11.1 0.0 3.7 33.3 51.9 0.0 0.0 27
3199-DAL 5.9 2.9 0.0 17.6 73.5 0.0 0.0 34
3299-LA 6.9 0.0 0.0 34.5 58.6 0.0 0.0 29
Total 6.7 0.6 1.8 26.8 64.0 0.0 0.0 164

18g. Supervision: Uses effective personnel practices in managing assigned staff, and deals appropriately with employee issues and problems.

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  Not important
Slightly important Moderately important Very important
Extremely important Don't know/Unsure Not Applicable
Number of respondents
% % % % % % %
RCC code 12.5 0.0 0.0 25.0 62.5 0.0 0.0 32
2299-NY
2399-PHI 0.0 0.0 0.0 21.7 73.9 4.3 0.0 23
2599-CHI 0.0 0.0 5.3 42.1 52.6 0.0 0.0 19
2999-ATL 11.1 0.0 3.7 14.8 70.4 0.0 0.0 27
3199-DAL 2.9 2.9 0.0 23.5 70.6 0.0 0.0 34
3299-LA 6.9 0.0 3.4 37.9 51.7 0.0 0.0 29
Total 6.1 0.6 1.8 26.8 64.0 0.6 0.0 164

18h. Team building: Consistently encourages, develops, sustains, and rewards cooperative working relationships.

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  Not important
Slightly important Moderately important Very important
Extremely important Don't know/Unsure Not Applicable
Number of respondents
% % % % % % %
RCC code 12.5 3.1 3.1 25.0 53.1 3.1 0.0 32
2299-NY
2399-PHI 0.0 0.0 0.0 21.7 78.3 0.0 0.0 23
2599-CHI 0.0 0.0 11.1 38.9 50.0 0.0 0.0 18
2999-ATL 11.5 0.0 7.7 19.2 61.5 0.0 0.0 26
3199-DAL 5.7 2.9 0.0 25.7 65.7 0.0 0.0 35
3299-LA 6.9 0.0 0.0 31.0 62.1 0.0 0.0 29
Total 6.7 1.2 3.1 26.4 62.0 0.6 0.0 163

18i. Time management: Uses time effectively and efficiently, concentrates efforts on the most important priorities, and adeptly handles several tasks at once.

(View question)

  Not important
Slightly important Moderately important Very important
Extremely important Don't know/Unsure Not Applicable
Number of respondents
% % % % % % %
RCC code 9.7 3.2 0.0 25.8 58.1 3.2 0.0 31
2299-NY
2399-PHI 0.0 0.0 0.0 17.4 82.6 0.0 0.0 23
2599-CHI 0.0 0.0 0.0 38.9 61.1 0.0 0.0 18
2999-ATL 14.8 0.0 3.7 14.8 66.7 0.0 0.0 27
3199-DAL 5.9 0.0 2.9 20.6 70.6 0.0 0.0 34
3299-LA 6.9 0.0 3.4 31.0 58.6 0.0 0.0 29
Total 6.8 0.6 1.9 24.1 66.0 0.6 0.0 162

18j. Of the management competencies referred to in the prior question, which three would you consider to be the most important for being an effective ACOM?

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First:

(View question)

  Change management
Conflict management
External relations
Human resource
management
Knowledge management
Morale building
Supervision
Team building
Time management
Number of respondents
% % % % % % % % %
RCC code 35.5 6.5 0.0 12.9 19.4 6.5 9.7 9.7 0.0 31
2299-NY
2399-PHI 47.8 4.3 0.0 0.0 17.4 4.3 8.7 17.4 0.0 23
2599-CHI 33.3 0.0 0.0 11.1 22.2 0.0 11.1 16.7 5.6 18
2999-ATL 38.5 3.8 0.0 7.7 23.1 3.8 11.5 7.7 3.8 26
3199-DAL 23.5 5.9 0.0 11.8 11.8 8.8 14.7 14.7 8.8 34
3299-LA 33.3 0.0 0.0 14.8 7.4 11.1 14.8 7.4 11.1 27
Total 34.6 3.8 0.0 10.1 16.4 6.3 11.9 11.9 5.0 159

Second:

(View question)

  Change management
Conflict management
External relations
Human resource
management
Knowledge management
Morale building
Supervision
Team building
Time management
Number of respondents
% % % % % % % % %
RCC code 22.6 12.9 0.0 9.7 19.4 3.2 9.7 6.5 16.1 31
2299-NY
2399-PHI 4.3 13.0 4.3 17.4 13.0 8.7 4.3 13.0 21.7 23
2599-CHI 0.0 16.7 0.0 11.1 16.7 11.1 11.1 27.8 5.6 18
2999-ATL 15.4 15.4 0.0 0.0 15.4 11.5 3.8 26.9 11.5 26
3199-DAL 20.6 8.8 0.0 5.9 14.7 8.8 8.8 8.8 23.5 34
3299-LA 15.4 3.8 0.0 0.0 11.5 19.2 7.7 23.1 19.2 26
Total 14.6 11.4 0.6 7.0 15.2 10.1 7.6 16.5 17.1 158

Third:

(View question)

  Change management
Conflict management
External relations
Human resource
management
Knowledge management
Morale building
Supervision
Team building
Time management
Number of respondents
% % % % % % % % %
RCC code 3.2 12.9 0.0 3.2 9.7 12.9 22.6 19.4 16.1 31
2299-NY
2399-PHI 8.7 21.7 0.0 0.0 13.0 8.7 17.4 17.4 13.0 23
2599-CHI 22.2 5.6 0.0 5.6 5.6 11.1 22.2 16.7 11.1 18
2999-ATL 7.7 7.7 3.8 3.8 7.7 15.4 15.4 15.4 23.1 26
3199-DAL 11.8 17.6 2.9 5.9 14.7 14.7 0.0 8.8 23.5 34
3299-LA 3.8 15.4 0.0 3.8 11.5 11.5 19.2 11.5 23.1 26
Total 8.9 13.9 1.3 3.8 10.8 12.7 15.2 14.6 19.0 158

If you have comments on these or other competencies that are important for being an effective ACOM, please provide them in the box below.

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Other Comments

19. If you would like to comment about other practices, challenges, or factors that have affected the ACO's implementation of the census, please do so in the box below.

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20. If any other issues have arisen in your area related to obtaining an accurate count (e.g., reaching hard-to-count populations) please describe those in the box below.

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21. If you have completed the survey, please click the "Completed" circle below. Clicking "Completed" lets us know that you are finished and that you want us to use your answers.

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Thank You

22. Thank you for your participation!

You may view and print your completed survey by clicking the "Print" button below.

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