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25.
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What consumer protections, if any, does your state have in place concerning funeral homes that address issues beyond the Federal Trade Commission's requirement that funeral homes provide clients with a General Price List? | ||
| (Check all that apply.) | |||
| 1. | Provide one or more state-sponsored complaint hot lines | ||
| 2. | Provide on-line information to consumers through a state-sponsored web page | ||
| 3. | Conduct educational outreach programs to seniors and/or other consumers | ||
| 4. | Provide information on licensed facilities in good standing with the state | ||
| 5. | Hold public hearings to address consumer concerns or complaints | ||
| 6. | Conduct investigations of legitimate consumer complaints | ||
| 7. | Other - Please specify in question 25a. below: | ||
| 8. | No consumer protections other than licensing, certification, inspection, or FTC's requirement for the provision of a General Price List | ||
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25a. If you answered "Other" in question 25 above, please enter your description below. |
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26.
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Does your state maintain data on consumer complaints involving funeral homes or funeral directors/embalmers? | ||
| (Check only one answer.) | |||
| 1. | Yes, we maintain data by calendar year (Click here to go to question 27.) | ||
| 2. | Yes, we maintain data by fiscal year (Continue with question 26a.) | ||
| 3. | No (Click here to go to question 29.) | ||
| 4. | No response (Click here to go to question 29.) | ||
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26a. If data are maintained by fiscal year, please enter the ending date of your state's fiscal year, then continue with question 27. |
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27.
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Which agency or agencies within your state maintain data on consumer complaints involving funeral homes or funeral directors/embalmers? |
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28.
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Approximately how many complaints did your state receive over the past
three calendar or fiscal years involving funeral homes or funeral
directors/embalmers? (Please enter numbers only. Do not enter letters, commas, or words. If none, enter zero. If number is unknown, leave space blank.) |
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Number of complaints received in calendar or fiscal year 2000 | |
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Number of complaints received in calendar or fiscal year 2001 | |
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Number of complaints received in calendar or fiscal year 2002 | |
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29.
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From the perspective of your office, is there a need for the federal government to take a more active role in regulating the death care industry? | ||
| (Check only one answer.) | |||
| 1. | Yes (Continue with question 29a.) | ||
| 2. | No (Continue with question 29a.) | ||
| 3. | No opinion (Click here to go to question 30.) | ||
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29a. If you responded "Yes" or "No" above, please explain your reason(s) below. |
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