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18.
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What consumer protections, if any, does your state have in place concerning sales of pre-need funeral plans? | ||
| (Check all that apply.) | |||
| 1. | Require that all funeral-related businesses provide general price lists | ||
| 2. | Provide one or more state-sponsored complaint hot lines | ||
| 3. | Provide on-line information to consumers through a state-sponsored web page | ||
| 4. | Conduct educational outreach programs to seniors and/or other consumers | ||
| 5. | Provide information on licensed companies or salespersons in good standing with the state | ||
| 6. | Hold public hearings to address consumer concerns or complaints | ||
| 7. | Conduct investigations of legitimate consumer complaints | ||
| 8. | Other - Please specify in question 18a. below: | ||
| 9. | No consumer protections other than registration or licensing | ||
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18a. If you answered "Other" in question 18 above, please enter your description below. |
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19.
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Does your state require a percentage of pre-need sales revenues to be placed in trust? | ||
| (Check only one answer.) | |||
| 1. | Yes (Continue with question 20.) | ||
| 2. | No (Click here to go to question 22.) | ||
| 3. | No response (Click here to go to question 22.) | ||
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20.
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Approximately what percent of pre-need sales revenues are required by your state to be trusted for the following? (Enter percents. Please enter numbers only. Do not enter commas, letters, percent signs, or words. If percent is unknown, leave space blank.) |
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21.
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If you could not answer all or part(s) of question 20 because your state has a different way of calculating the level of pre-need sales revenues that must be trusted, please explain in as much detail as possible how your state deals with this issue. |
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22.
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If purchasers of pre-need funeral plans within your state cancel their pre-need contracts, what refunds, if any, are they entitled to from their investment? | ||
| (Check only one answer.) | |||
| 1. | They are not entitled to receive any refund | ||
| 2. | They are entitled to receive only the principal they invested | ||
| 3. | They are entitled to receive the principal invested, plus any interest that has accrued | ||
| 4. | Other - Please specify in question 22a. below: | ||
| 5. | No response | ||
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22a. If you answered "Other" in question 22 above, please enter your description below. |
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23.
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Does your state maintain data on consumer complaints involving sales of pre-need funeral plans? | ||
| (Check only one answer.) | |||
| 1. | Yes, we maintain data by calendar year (Click here to go to question 24.) | ||
| 2. | Yes, we maintain data by fiscal year (Continue with question 23a.) | ||
| 3. | No (Click here to go to question 26.) | ||
| 4. | No response (Click here to go to question 26.) | ||
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23a. If data are maintained by fiscal year, please enter the ending date of your state's fiscal year, then continue with question 24. |
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24.
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Which agency or agencies within your state maintain data on consumer complaints involving sales of pre-need funeral plans? |
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25.
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Approximately how many complaints did your state receive over the past three
calendar or fiscal years involving sales of pre-need funeral plans? (Please enter numbers only. Do not enter letters, commas, or words. If none, enter 0. If numbers are unknown, leave space blank.) |
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Number of complaints received in calendar or fiscal year 2000 | |
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Number of complaints received in calendar or fiscal year 2001 | |
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Number of complaints received in calendar or fiscal year 2002 | |
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26.
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From the perspective of your office, is there a need for the federal government to take a more active role in regulating the death care industry? | ||
| (Check only one answer.) | |||
| 1. | Yes (Continue with question 26a.) | ||
| 2. | No (Continue with question 26a.) | ||
| 3. | No opinion (Click here to go to question 27.) | ||
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26a. If you responded "Yes" or "No" above, please explain your reason(s) below. |
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