Q33a: With which government agency would you file a complaint if you are not satisfied with a CRA's work? Federal Trade Commission (FTC)

Demographic and experience categories Yes No
All respondents 5.7 ( 0.7) 94.3 ( 0.7)
AGE GROUP    
18 to 24 1.4 ( 1.0) 98.6 ( 1.0)
25 to 34 6.3 ( 1.5) 93.7 ( 1.5)
35 to 44 5.5 ( 1.7) 94.5 ( 1.7)
45 to 54 6.3 ( 1.8) 93.7 ( 1.8)
55 to 64 7.2 ( 2.0) 92.8 ( 2.0)
65 and older 4.6 ( 1.6) 95.4 ( 1.6)
INCOME    
Less than $25000 3.0 ( 0.8) 97.0 ( 0.8)
$25000 to $49999 3.9 ( 1.1) 96.1 ( 1.1)
$50000 to $74999 5.3 ( 1.6) 94.7 ( 1.6)
$75000+ 9.3 ( 1.9) 90.7 ( 1.9)
EDUCATION    
Less than high school 2.9 ( 1.4) 97.1 ( 1.4)
High school 4.7 ( 1.0) 95.3 ( 1.0)
Some post-secondary education 3.1 ( 0.9) 96.9 ( 0.9)
BA or more 10.1 ( 1.7) 89.9 ( 1.7)
ETHNICITY    
White 6.6 ( 0.9) 93.4 ( 0.9)
Black 4.2 ( 1.3) 95.8 ( 1.3)
Hispanic 3.5 ( 1.2) 96.5 ( 1.2)
Other 2.9 ( 1.9) 97.1 ( 1.9)
SEX    
Male 6.6 ( 1.1) 93.4 ( 1.1)
Female 4.9 ( 0.8) 95.1 ( 0.8)
EMPLOYMENT STATUS    
Actively employed (FT or PT) 5.8 ( 0.9) 94.2 ( 0.9)
Student 5.6 ( 3.3) 94.4 ( 3.3)
Not employed (homemaker, retired, unemployed) 4.9 ( 1.1) 95.1 ( 1.1)
Other 10.0 ( 3.8) 90.0 ( 3.8)
GEOGRAPHIC RESIDENCE    
Resident of a free report state (CO, GA, ME, MD, MA, NJ, VT) 5.3 ( 1.3) 94.7 ( 1.3)
Resident of another state 5.8 ( 0.8) 94.2 ( 0.8)
FINANCIAL AND CREDIT REPORT EXPERIENCE    
Obtained a credit report 6.9 ( 1.0) 93.1 ( 1.0)
Did not obtain a credit report 4.0 ( 0.8) 96.0 ( 0.8)
     
Obtained credit score 8.8 ( 1.5) 91.2 ( 1.5)
Did not obtain credit score 4.2 ( 0.7) 95.8 ( 0.7)
     
Disputed information on credit report 8.7 ( 2.1) 91.3 ( 2.1)
Did not dispute credit report information 5.0 ( 0.7) 95.0 ( 0.7)
     
Had an auto or mortgage loan 6.4 ( 0.8) 93.6 ( 0.8)
Did not have an auto or mortgage loan 3.4 ( 1.0) 96.6 ( 1.0)
     
Was a victim of identity theft 6.0 ( 2.2) 94.0 ( 2.2)
Was not a victim of identity theft 5.7 ( 0.7) 94.3 ( 0.7)
     
Obtained credit report due to an adverse action 2.6 ( 1.5) 97.4 ( 1.5)
Did not obtain credit report due to an adverse action 6.0 ( 0.7) 94.0 ( 0.7)

Percent estimates totaling 100% within each demographic and experience category, with standard errors in parentheses
 
GAO-05-411SP Credit Reporting Literacy Survey Data
Full Report: GAO-05-223