Q33b: With which government agency would you file a complaint if you are not satisfied with a CRA's work? Better Business Bureau

Demographic and experience categories Yes No
All respondents 24.3 ( 1.3) 75.7 ( 1.3)
AGE GROUP    
18 to 24 16.6 ( 4.4) 83.4 ( 4.4)
25 to 34 26.7 ( 3.2) 73.3 ( 3.2)
35 to 44 27.8 ( 3.1) 72.2 ( 3.1)
45 to 54 25.3 ( 2.8) 74.7 ( 2.8)
55 to 64 25.3 ( 3.2) 74.7 ( 3.2)
65 and older 26.8 ( 2.9) 73.2 ( 2.9)
INCOME    
Less than $25000 23.3 ( 1.9) 76.7 ( 1.9)
$25000 to $49999 28.1 ( 2.9) 71.9 ( 2.9)
$50000 to $74999 27.9 ( 3.2) 72.1 ( 3.2)
$75000+ 20.1 ( 2.7) 79.9 ( 2.7)
EDUCATION    
Less than high school 17.2 ( 2.8) 82.8 ( 2.8)
High school 25.3 ( 2.2) 74.7 ( 2.2)
Some post-secondary education 30.0 ( 2.7) 70.0 ( 2.7)
BA or more 20.4 ( 2.2) 79.6 ( 2.2)
ETHNICITY    
White 26.0 ( 1.7) 74.0 ( 1.7)
Black 25.8 ( 2.6) 74.2 ( 2.6)
Hispanic 14.3 ( 2.1) 85.7 ( 2.1)
Other 23.4 ( 5.7) 76.6 ( 5.7)
SEX    
Male 24.3 ( 2.0) 75.7 ( 2.0)
Female 24.4 ( 1.6) 75.6 ( 1.6)
EMPLOYMENT STATUS    
Actively employed (FT or PT) 23.2 ( 1.7) 76.8 ( 1.7)
Student 16.4 ( 7.9) 83.6 ( 7.9)
Not employed (homemaker, retired, unemployed) 28.3 ( 2.2) 71.7 ( 2.2)
Other 17.1 ( 4.7) 82.9 ( 4.7)
GEOGRAPHIC RESIDENCE    
Resident of a free report state (CO, GA, ME, MD, MA, NJ, VT) 22.6 ( 2.6) 77.4 ( 2.6)
Resident of another state 24.5 ( 1.4) 75.5 ( 1.4)
FINANCIAL AND CREDIT REPORT EXPERIENCE    
Obtained a credit report 26.0 ( 1.7) 74.0 ( 1.7)
Did not obtain a credit report 21.8 ( 1.9) 78.2 ( 1.9)
     
Obtained credit score 21.5 ( 2.1) 78.5 ( 2.1)
Did not obtain credit score 25.6 ( 1.6) 74.4 ( 1.6)
     
Disputed information on credit report 22.9 ( 2.7) 77.1 ( 2.7)
Did not dispute credit report information 24.6 ( 1.4) 75.4 ( 1.4)
     
Had an auto or mortgage loan 26.4 ( 1.5) 73.6 ( 1.5)
Did not have an auto or mortgage loan 17.1 ( 2.5) 82.9 ( 2.5)
     
Was a victim of identity theft 32.4 ( 4.2) 67.6 ( 4.2)
Was not a victim of identity theft 23.4 ( 1.3) 76.6 ( 1.3)
     
Obtained credit report due to an adverse action 28.9 ( 4.9) 71.1 ( 4.9)
Did not obtain credit report due to an adverse action 23.8 ( 1.3) 76.2 ( 1.3)

Percent estimates totaling 100% within each demographic and experience category, with standard errors in parentheses
 
GAO-05-411SP Credit Reporting Literacy Survey Data
Full Report: GAO-05-223