Possible Improvements

12.
A list of suggestions that beneficiaries and school and library associations have made to improve the E-rate program follows. To what extent do you favor or oppose each of these suggestions?
(Check one in each row)
    Strongly favor Somewhat favor Neither favor nor oppose Somewhat oppose Strongly oppose N/A or don't know
 
a. Remove the Form 470 from E-rate program requirements, so that applicants would rely exclusively on state and local competitive bidding rules.
 
b. Establish set dates for the Form 471 window that would be used every year.
 
c. Allow the use of a multi-year application for Priority 1/recurring services.
 
d. Streamline the application for Priority 1/recurring services.
 
e. Increase the number of employees who review applications for funding (i.e., PIA reviewers).
 
f. Increase the training of employees who review applications for funding (i.e., PIA reviewers).
 
g. Allow for potentially higher costs in remote areas during the PIA review process.
   

    Strongly favor Somewhat favor Neither favor nor oppose Somewhat oppose Strongly oppose N/A or don't know
 
h. Enable applicants to go online to update their applications, make service substitutions, correct SPINs, change providers, and cancel or reduce funding.
 
i. Reimburse beneficiaries directly for discounted portions, rather than routing payments through service providers.
 
j. Require both service providers and beneficiaries to sign the Form 474, Service Provider Invoice Form.
 
k. Create an advisory panel to USAC and the Schools and Libraries Division, which would consist of actual practitioners who have current experience going through the E-Rate application process.
 
l. Allow public libraries to calculate discounts based on school lunch figures for their corresponding elementary school, rather than on the average of a school district.
   

13.
Of the suggested changes listed in question 12, which three do you most favor? (Please list the letters corresponding to the suggestions listed above.)
 
 
a. Most strongly favor  
 
b. Second most strongly favor  
 
c. Third most strongly favor  
   

14.
What other changes to the E-rate program would you strongly favor?


Full Report: GAO-09-253 Table of Contents | Previous | Next