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11.
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How would you describe the usefulness of each of the following resources in helping you to participate successfully in the E-rate program during the past 3 years? |
| (Check one in each row) |
| Extremely useful | Very useful | Moderately useful | Slightly useful | Not at all useful | Don't know or have not used this resource | ||
|---|---|---|---|---|---|---|---|
|
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a. USAC's E-rate training seminars | ||||||
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b. USAC's Client Service Bureau (help desk) | ||||||
|
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c. The individual(s) assigned to conduct the program integrity assurance (PIA) review of your Form 471 | ||||||
|
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d. State E-rate coordinator | ||||||
|
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e. A paid consultant specializing in E-rate program management | ||||||
|
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f. Service provider(s) | ||||||
|
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g. USAC's Helping Applicants to Succeed (HATS) visits | ||||||
|
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h. Guidance provided on the USAC Web site | ||||||
| Extremely useful | Very useful | Moderately useful | Slightly useful | Not at all useful | Don't know or have not used this resource | ||
|---|---|---|---|---|---|---|---|
|
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i. Search tools provided on the USAC Web site | ||||||
|
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j. USAC's weekly e-mail newsletter | ||||||
|
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k. FCC rules and orders | ||||||
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l. Guidance from the U.S. Department of Education | ||||||
|
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m. Guidance from the Institute of Museum and Library Services | ||||||
|
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n. Web sites of E-rate consulting firms | ||||||
|
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o. School and library associations | ||||||
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If any, what other resources do you find useful in helping you to participate successfully in the E-rate program? |
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