Reviewing Canceled Checks

20.	Now, I'll ask you about errors you may have caught on your account because you received your canceled paper checks. Have you ever experienced any of the following potential errors involving your cancelled paper check? {Show card #4.} In thinking about this question, consider a time when you may have discovered a problem with your checking account and whether a canceled paper check was helpful in solving the problem.
	(Select one)
	1.		Double-posting of an item (the same check was debited twice from the account)
	2.		Forged signature on one of your checks
	3.		Counterfeit check
	4.		Other - please explain
	5.		None (Click here to go to question 26.)

21.	IF YES: Can you recall approximately what year that error occurred?

22.	Did you experience a financial loss resulting from the error?
	(Select one)
	1.		Yes
	2.		No (Click here to go to question 24.)
	3.		I do not recall (Click here to go to question 24.)
	4.		Not Applicable

23.	What was the approximate amount of the financial loss that you suffered?

24.	Please describe how the error was resolved.

25.	Were you satisfied with the resolution of the error? {Show card #5.} Probe for details.
	(Select one)
	1.		Extremely satisfied
	2.		Very satisfied
	3.		Moderately satisfied
	4.		Somewhat satisfied
	5.		Not satisfied at all
	6.		Not Applicable

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Full Report: GAO-09-8

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