Reviewing Check Images

47.	The next few questions are about possible errors you may have caught as a result of reviewing check images. Have you ever experienced any of the following potential errors involving a check image? {Show card #9.}
	(Select one)
	1.		Double-posting of an item (the same check was debited twice from the account)
	2.		Forged signature on one of your checks
	3.		Counterfeit check
	4.		None (Click here to go to question 53.)
	5.		Other - please explain
	6.		Not Applicable

48.	IF YES: Do you recall approximately what year that error occurred?

49.	Did you experience a financial loss resulting from the error?
	(Select one)
	1.		Yes
	2.		No (Click here to go to question 51.)
	3.		I do not recall (Click here to go to question 51.)
	4.		Not Applicable

50.	What was the amount of the financial loss that you suffered?

51.	Please describe how the error was resolved.

52.	Were you satisfied with the resolution of the error? {Show card #10.} Probe for details.
	(Select one)
	1.		Extremely satisfied
	2.		Very satisfied
	3.		Moderately satisfied
	4.		Somewhat satisfied
	5.		Not satisfied at all
	6.		Not Applicable

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Full Report: GAO-09-8

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