• Introduction
• Background Information
• Training and Guidance for Nursing Home Health Surveyors
• Training and Guidance for Nursing Home Health Surveyors - Continued
• Resources & Hiring
• Resources & Hiring - Continued
• Resources & Hiring - Continued
• Staffing Issues
• Deficiency Determinations: Understatement of Deficiencies
• Deficiency Determinations: Understatement of Deficiencies - Continued
• Deficiency Determinations: Policies and Procedures
• Quality Indicator Survey (QIS) Demonstration Project
• Review of Nursing Home Surveys
• Review of Nursing Home Surveys - Continued
• Informal Dispute Resolution (IDR) Process
• Surveyor Feedback
• Additional Information

A more detailed discussion of our scope and methodology and a discussion of the summary of the survey results are contained in our report entitled "Nursing Homes: Addressing the Factors Underlying Understatement of Serious Care Problems Requires Sustained CMS and State Commitment" (GAO-10-70). Full Report: GAO-10-70 To Access the Questionnaires | Next