GAO Survey of CFPB Employees

U.S. Government Accountability Office

Introduction

 
Special instructions for detailees and rotating staff:

•Detailees:
If you are currently on a detail, for the purposes of this questionnaire, please consider your current office within CFPB to be the office to which you are permanently assigned (or your "home office").

Director's Financial Analysts and other rotating staff: For the purposes of this questionnaire, please consider your current office within CFPB to be the office of your current rotation, unless you have been in your current rotation for less than 3 months. If your current rotation began less than 3 months ago, please consider the office of your previous rotation to be your current office.
(View responses)
 
1.  Do you work in one of CFPB's regional offices (e.g., Midwest Regional Office, Northeast Regional Office, Southeast Regional Office, West Regional office)? Note: Please answer based on the office to which you are permanently assigned (or your "home office"). If you are duty-stationed in a regional office or outside headquarters but report to a headquarters office (such as Enforcement or Fair Lending), please answer "No." If you are on a detail to a regional office, but your home office is not a regional office, please answer "No." If you are on a detail to a headquarters office, but a regional office is your home office, please answer "Yes."
1.
2.
(View responses)
 
 
IMPORTANT NOTE: For the purposes of this questionnaire, please consider your "office" to be your regional office (e.g., Midwest Regional Office, Northeast Regional Office, Southeast Regional Office, West Regional office) and the head of your office to be your Regional Director. If you are a Regional Administrative Officer, please consider your office to be Administrative Operations. If you are on a detail, for the purposes of this questionnaire, please consider your "current office" to be your home office (i.e., the office from which you were detailed).
(View responses)
 
 
IMPORTANT NOTE: For the purposes of this questionnaire, please consider your "office" to be the unit headed by the Assistant Director (Note: In some cases, the Assistant Director is more commonly referred to as an officer, such as the CFO, CHCO, and CIO). Click here for a full list of CFPB offices. Examples of some offices at CFPB are the Office of Community Affairs, the CFO's Office, the Office of Consumer Response, the Office of Enforcement, the Office of Supervision Policy, the Office of Regulations, and the Office of Technology and Innovation. If you are on a detail, for the purposes of this questionnaire, please consider your "current office" to be your home office (i.e., the office from which you were detailed).
(View responses)
 

Section I: Hiring, Compensation, and Retention

 
In this section, questions about hiring refer to hiring for new job openings, excluding promotions. The next section of this survey will include questions about promotions.
(View responses)
 
2.  Do you agree or disagree with the following statements on hiring, compensation, and retention? (Reminder: If you are on a detail, please consider your office to be your home office.)
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. My office is able to attract talented and qualified employees.
(View responses)
  b. My office retains its talented and qualified employees.
(View responses)
  c. Hiring at CFPB is based more on substantive experience or qualifications than on personal connections.
(View responses)
  d. My starting salary at CFPB provided fair compensation for my skills, work experience, and education.
(View responses)
 
3.  In the last 12 months, as a CFPB employee (not a job candidate), have you participated in one or more steps of the hiring process (such as application review, candidate interviews, candidate assessment, and/or candidate selection for hire)?
1.
2.
3.
(View responses)
 
3A.  Do you agree or disagree with the following statements on the hiring process in your office?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. Policies and procedures for the hiring process are clear.
(View responses)
  b. Hiring managers and other individuals involved in the hiring process respect and follow policies and procedures for hiring.
(View responses)
  c. Hiring managers and other individuals involved in the hiring process are committed to hiring candidates from diverse backgrounds.
(View responses)
  d. New job openings are announced and posted in an open and transparent manner that gives a fair opportunity for all eligible candidates to apply.
(View responses)
  e. Hiring decisions are merit-based.
(View responses)
  f. Hiring managers and other individuals involved in the hiring process do not circumvent hiring policies and procedures to hire individuals with whom they have a personal connection.
(View responses)
  g. The political affiliation or political views of job candidates do not play a role in hiring decisions.
(View responses)
  h. Collaboration between the Office of Human Capital and my office on the hiring process is generally good.
(View responses)
 
3B.  To what extent have each of the following helped to promote fairness and reduce the potential for bias in the hiring process?
(View responses)
   
1. To a large extent
2. To a moderate extent
3. To a small extent
4. To no extent
5. Don't know / No basis to judge
  a. Training for individuals involved in the hiring process on hiring policies and procedures.
(View responses)
  b. Training for individuals involved in the hiring process on unconscious bias.
(View responses)
  c. Use of structured interview questions.
(View responses)
 
4.  Since you started at CFPB, have you ever raised concerns with a supervisor, manager or Office of Human Capital representative that your starting salary was too low relative to colleagues with similar work and educational backgrounds?
1.
2.
3.
(View responses)
 
4A.  Do you agree or disagree with the following statements about the resolution of concerns you raised about your salary?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. The Office of Human Capital provided timely responses to my inquiries about my salary.
(View responses)
  b. I am satisfied with CFPB's response to my concerns about my salary.
(View responses)
 
5.  If there are any other issues, details, or information concerning hiring, compensation and retention that you would like us to know about, please use the space below to provide that information.
(View responses)
 

Section II: Employee Opportunities, Development & Performance Management

 
Reminder for questions that ask you about your office: If you are on a detail, please consider your office to be your home office.
(View responses)
 
6.  How satisfied or dissatisfied are you with the following aspects of employee opportunities, development, and performance management at CFPB?
(View responses)
   
Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
No Basis to Judge
  a. The fairness and transparency of the process for assigning staff to assignments and projects in your office.
(View responses)
  b. The opportunities CFPB has provided you to do challenging work in the last 12 months.
(View responses)
  c. The training you receive for your present job.
(View responses)
  d. Your opportunity to get a better job in the bureau.
(View responses)
  e. Your opportunity to work on assignments or receive other opportunities needed to build qualifications to be promoted.
(View responses)
 
7.  Do you agree or disagree with the following statements on employee opportunities, development, and performance management at CFPB?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. In the last 12 months, my supervisor(s) have had open and honest discussions with me about my career development.
(View responses)
  b. In the last 12 months, in my current office, employees in my position have been treated fairly in terms of opportunities to participate in training programs and events.
(View responses)
  c. In the last 12 months, detail opportunities across the bureau have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply.
(View responses)
  d. Criteria for promotions in my current office are clearly communicated to employees.
(View responses)
  e. In the last 12 months, promotion opportunities and internal job openings in my current office have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply.
(View responses)
 
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  f. Selections for promotions in my current office are based on merit.
(View responses)
  g. In general, across the bureau, selection for promotions or internal job openings over the last 12 months has been based more on substantive experience or qualifications than on personal connections or favoritism.
(View responses)
  h. I have had the opportunity to provide input into efforts to redesign the performance management system.
(View responses)
  i. For my most recent performance rating, the individual(s) responsible for my performance rating and narratives observed enough of my performance or collected appropriate input from others to provide a fair assessment of my performance.
(View responses)
 
8.  In the last 12 months, how satisfied or dissatisfied have you been with the following aspects of performance management at CFPB?
(View responses)
   
Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
No Basis to Judge
  a. Communication from my supervisor(s) about expectations for my performance.
(View responses)
  b. The quality of feedback from my supervisor(s).
(View responses)
  c. The fairness of feedback from my supervisor(s).
(View responses)
  d. The frequency of feedback from my supervisor(s).
(View responses)
 
9.  If there are any other issues, details, or information concerning employee opportunities, training, development or performance management that you would like us to know about, please use the space below to provide that information.
(View responses)
 

Section III: Employee Complaint Processes

10.  Do you agree or disagree with the following statements on resolving concerns or complaints through available informal and formal channels?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. I have confidence that I can resolve any concerns about unfair treatment informally with my current supervisor or managers within my office.
(View responses)
  b. I understand the available avenues (such as grievance and EEO processes) to pursue a complaint and my rights and protections under these processes.
(View responses)
  c. I have confidence that pursuing a complaint through available avenues (such as grievance and EEO processes) will lead to a fair outcome.
(View responses)
  d. I have confidence that I can pursue a complaint through informal or formal channels without fear of reprisal.
(View responses)
  e. I have confidence that I can disclose a suspected violation of any law, rule, or regulation committed by a CFPB supervisor, manager or executive without fear of reprisal.
(View responses)
  f. I have confidence that I can depend on CFPB's employee union (Chapter 335 of the National Treasury Employees Union) as a source for assistance if I feel I have been treated unfairly.
(View responses)
 
11.  Do you feel you have personally experienced discrimination at CFPB?
1.
2.
3.
(View responses)
 
11A.  On what basis do you feel that you were discriminated?
(check all that apply)
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
(View responses)
 
  If you identified another basis of discrimination above, what was the basis?
 
(View responses)
 
11B.  Which of the following actions, if any, did you take?
(check all that apply)
1.
2.
3.
4.
5.
6.
7.
8.
(View responses)
 
  If you took another action above, what was the action?
 
(View responses)
 
12.  Have you pursued one or more complaints through the informal and/or formal EEO process within CFPB or assisted a CFPB employee with the EEO process as a union or personal representative?
(check all that apply)
1.
2.
3.
4.
5.
(View responses)
 
12A.  Do you agree or disagree with the following statements regarding your experience with the EEO complaint process?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. I was able to locate or obtain important information on the EEO process.
(View responses)
  b. CFPB's EEO office responded to my questions in a timely manner.
(View responses)
  c. CFPB's EEO office processed the complaint(s) in an efficient manner.
(View responses)
  d. CFPB's EEO office is a neutral party in the complaint process which is independent of CFPB's Legal Division and others in CFPB who have conflicting or competing interests.
(View responses)
 
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  e. I have confidence that CFPB's EEO office took appropriate steps to maintain the confidentiality of the complaint(s) and the identity of each complainant.
(View responses)
  f. I have confidence that managers, Human Capital employees and others with a need to know about the EEO complaint(s) did not inappropriately share information about the complaint(s) with others without a need to know.
(View responses)
  g. CFPB management made a good faith effort to resolve the complaint(s) informally, such as through Alternative Dispute Resolution.
(View responses)
  h. I have confidence that CFPB managers have not retaliated against me for filing an EEO complaint or assisting another employee with the EEO process.
(View responses)
  i. Managers and supervisors respected the rights of employees to use official time to work on an EEO complaint and engage in the EEO process.
(View responses)
 
13.  Have you filed one or more grievances or served as a union or personal representative for an employee who filed a grievance?
(check all that apply)
1.
2.
3.
4.
5.
6.
(View responses)
 
13A.  Do you agree or disagree with the following statements regarding your experience with the grievance process?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. I was able to locate or obtain important information on the grievance process.
(View responses)
  b. CFPB's Employee and Labor Relations Office responded to my questions in a timely manner.
(View responses)
  c. CFPB's Employee and Labor Relations Office processed the grievance(s) in an efficient manner.
(View responses)
  d. CFPB management made a good faith effort to resolve the complaint(s) informally, such as through Alternative Dispute Resolution.
(View responses)
  e. I have confidence that managers, Human Capital employees and others with a need to know about the grievance(s) did not inappropriately share information about the complaint(s) with others without a need to know.
(View responses)
  f. I have confidence that CFPB managers have not retaliated against me for filing a grievance or assisting someone in the grievance process.
(View responses)
  g. Managers and supervisors respected the rights of employees to use official time to work on a grievance and engage in the grievance process.
(View responses)
 
14.  Do you believe you have you personally experienced or observed retaliation against a CFPB employee by a supervisor or manager in your division/office?
(check all that apply)
1.
2.
3.
4.
(View responses)
 
14A.  What form(s) did this retaliation take?
(check all that apply)
1.
2.
3.
4.
5.
6.
(View responses)
 
  If you identified another form of retaliation above, what was it?
 
(View responses)
 
14B.  To the best of your recollection, in what calendar years did the retaliation occur?
(check all that apply)
1.
2.
3.
4.
5.
(View responses)
 
15.  If there are any other issues, details, or information concerning your experiences with CFPB's complaint processes, discrimination, retaliation or unfair treatment that you would like us to know about, please use the space below to provide that information.
(View responses)
 

Section IV: Leadership, Management and Communication

16.  Do you agree or disagree with the following statements on "first-line" supervisors in your current office? (Reminder: First-line supervisors have responsibilities for employees' performance appraisals and approval of their leave, but do not supervise other supervisors.)
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. First-line supervisors in my office have the skills and experience needed to effectively manage and develop their direct reports.
(View responses)
  b. First-line supervisors in my office devote sufficient time to managing and developing people.
(View responses)
  c. First-line supervisors in my office maintain high standards of honesty and integrity.
(View responses)
  d. First-line supervisors in my office are held accountable for achieving results that help CFPB meet its goals and priorities.
(View responses)
  e. First-line supervisors in my office are held accountable for how they manage and develop their direct reports.
(View responses)
  f. Over the past 12 months, CFPB staff in my current office left because they were dissatisfied with a first-line supervisor.
(View responses)
 
17.  Do you agree or disagree with the following statements on managers in your current office below the head of your office? (Note: Managers are individuals who supervise one or more supervisors or managers. Managers do not include first-line supervisors. If the only manager in your office is the office head, please respond "Not applicable / No basis to judge".)
(View responses)
   
1. Strongly Agree
2. Somewhat Agree
3. Neither Agree nor Disagree
4. Somewhat Disagree
5. Strongly Disagree
6. Not Applicable/ No Basis to Judge
  a. Managers in my office have the skills and experience needed to effectively manage and develop the supervisors/managers who report to them.
(View responses)
  b. Managers in my office devote sufficient time to managing and developing the supervisors/managers who report to them.
(View responses)
  c. Managers in my office maintain high standards of honesty and integrity.
(View responses)
  d. Managers in my office are held accountable for achieving results that help CFPB meet its goals and priorities.
(View responses)
  e. Managers in my office are held accountable for how they manage and develop the supervisors/managers who report to them.
(View responses)
  f. Over the past 12 months, CFPB employees in my current office left because they were dissatisfied with a manager.
(View responses)
 
18.  Do you agree or disagree with the following statements on the head of your office? (In most cases, the office head is the Assistant Director and sometimes the Assistant Director also has an officer title (e.g., CFO, CIO, CHCO, etc.). The Regional Director is the office head for employees in a regional office.)
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. I am satisfied with the policies and practices of the head of my office.
(View responses)
  b. The head of my office has the skills and experience needed to effectively manage personnel issues (e.g. hiring, staff opportunities and development, performance management, promotions, handling of employee complaints, etc.).
(View responses)
  c. The head of my office maintains high standards of honesty and integrity.
(View responses)
  d. The head of my office is held accountable for achieving results that help CFPB meet its goals and priorities.
(View responses)
  e. The head of my office is held accountable for how she/he manages personnel issues (e.g., hiring, staff opportunities and development, performance management, promotions, handling of employee complaints, etc.).
(View responses)
  f. The head of my office prioritizes projects and assignments to efficiently allocate bureau resources and keep workloads reasonable.
(View responses)
 
19.  Do you agree or disagree with the following statements on senior leaders above the head of your office?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. I am satisfied with the policies and practices of senior leaders.
(View responses)
  b. My organization's senior leaders maintain high standards of honesty and integrity.
(View responses)
  c. Senior leaders prioritize projects and assignments to efficiently allocate bureau resources and keep workloads reasonable.
(View responses)
  d. Senior leaders do not allow their political views to influence how they direct the bureau's work or compromise the bureau's efforts to do what is best for consumers.
(View responses)
 
20.  Do you agree or disagree with the following statements on communication and collaboration?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. It is easy to find information about internal policies and guidance on CFPB's wiki.
(View responses)
  b. Senior leaders above the head of my office ensure that employees at all levels are included in the flow of relevant information.
(View responses)
  c. The head of my office and managers in my office ensure that employees at all levels are included in the flow of relevant information. (Reminder: Managers are individuals who supervise one or more supervisors or managers.)
(View responses)
  d. My office supports open, two-way communication between staff and management.
(View responses)
  e. I have a voice in decisions that affect me and my work environment.
(View responses)
  f. Communication and collaboration between my office and other offices in CFPB is constructive.
(View responses)
 
21.  How effective or ineffective is collaboration between the following work units?
(View responses)
   
1. Very Effective
2. Somewhat Effective
3. Neither Effective nor Ineffective
4. Somewhat Ineffective
5. Very Ineffective
6. No basis to Judge
  a. Between staff in the region and staff in headquarters.
(View responses)
  b. Between staff in offices that support different components of CFPB's mission, such as enforcement, supervision, regulations, and research.
(View responses)
  c. Between staff in Human Capital and staff in the offices they support.
(View responses)
  d. Between staff in Technology and Innovation and staff in the offices they support.
(View responses)
  e. Between travel specialists in the Finance Office and staff in the offices they support.
(View responses)
 
22.  If there are any other issues, details, or information concerning leadership, management, communication, and collaboration that you would like us to know about, please use the space below to provide that information.
(View responses)
 

Section V: Diversity and Inclusion Efforts

 
Please review the following definitions of diversity and inclusion before completing this section of the survey:

Workforce diversity: A collection of individual attributes that together help agencies pursue organizational objectives efficiently and effectively. These include, but are not limited to, characteristics such as national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. The concept also encompasses differences among people concerning where they are from and where they have lived and their differences of thought and life experiences.

Inclusion: A culture that connects each employee to the organization; encourages collaboration, flexibility, and fairness; and leverages diversity throughout the organization so that all individuals are able to participate and contribute to their full potential.
(View responses)
 
23.  Do you agree or disagree with the following statements about diversity and inclusion?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. Differences among individuals (e.g., gender, race, national origin, religion, age, cultural background, disability, sexual orientation) are respected and valued.
(View responses)
  b. Advancement opportunities are available for qualified individuals, regardless of gender, race, national origin, religion, age, cultural background, disability, or sexual orientation.
(View responses)
  c. Policies and programs promote diversity in the workplace (for example, recruiting minorities and women, training in awareness of diversity issues, mentoring).
(View responses)
  d. My work team (i.e., others you work with on projects or assignments) makes me feel included.
(View responses)
  e. My immediate supervisor appreciates and values the experiences and perspectives I brought to the bureau from previous employment. (If you have more than one supervisor, please consider your immediate supervisor to be the individual responsible for your performance appraisal.)
(View responses)
  f. CFPB leaders and managers above my immediate supervisor appreciate and value the experiences and perspectives I brought to the bureau from previous employment.
(View responses)
  g. Managers and supervisors in my office do not give preferential treatment to employees or job applicants who are like them.
(View responses)
 
24.  Do you agree or disagree with the following statements regarding your current immediate supervisor? (Note: If you have more than one supervisor, please consider your immediate supervisor to be the supervisor responsible for your performance appraisal.)
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. My immediate supervisor respects and values differences among individuals.
(View responses)
  b. My immediate supervisor demonstrates commitment to a workforce representative of all segments of society.
(View responses)
  c. My immediate supervisor deals effectively with EEO and discrimination issues.
(View responses)
  d. My immediate supervisor treats me fairly.
(View responses)
 
25.  Do you agree or disagree with the following statements regarding the current head of your office over the last 12 months? In most cases, the office head is the Assistant Director and sometimes the Assistant Director also has an officer title (e.g., CFO, CIO, CHCO, etc.). The Regional Director is the office head for employees in a regional office.
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. My current office head worked well with individuals of different backgrounds.
(View responses)
  b. My current office head respected and valued differences among individuals.
(View responses)
  c. My current office head demonstrated commitment to a workforce representative of all segments of society.
(View responses)
  d. My current office head dealt effectively with EEO and discrimination issues.
(View responses)
  e. My current office head treated me fairly.
(View responses)
 
26.  How satisfied or dissatisfied are you with the commitment to diversity and inclusion by CFPB's senior leaders?
(View responses)
   
Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
No Basis to Judge
  a. CFPB Director (Richard Cordray)
(View responses)
  b. The head of the Office of Minority and Women Inclusion (OMWI)
(View responses)
  c. The head of the Office of Civil Rights (formerly the EEO office)
(View responses)
  d. Your division head (Examples of divisions are SEFL, Ops, CEE, RMR, Legal, etc.)
(View responses)
  e. Your office head (Your office head is generally the Assistant Director OR Your office head is the Regional Director.)
(View responses)
 
27.  How satisfied or dissatisfied are you with CFPB's efforts in the following areas to promote a more diverse and inclusive workplace?
(View responses)
   
Very Satisfied
Somewhat Satisfied
Neither Satisfied nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
No Basis to Judge
  a. Efforts to address employee feedback collected through the Annual Employee Survey, OMWI-led listening sessions, or other means
(View responses)
  b. Diversity and inclusion training for managers and supervisors
(View responses)
  c. Diversity and inclusion training for employees who are not managers or supervisors
(View responses)
  d. Efforts to clarify career paths for individuals and better support career development
(View responses)
  e. Efforts to collect and respond to staff input on internal policy decisions
(View responses)
  f. Employee groups, such as task forces or councils, that involve employees in the bureau's diversity and inclusion efforts
(View responses)
  g. Other (please specify below)
(View responses)
 
  If you identified another effort in 27g, what was the effort?
 
(View responses)
 
28.  If there are any other issues, details, or information concerning CFPB's diversity and inclusion efforts that you would like us to know about, please use the space below to share that information.
(View responses)
 

Section VI: Organizational Culture and Climate

29.  Do you agree or disagree with the following statements regarding different aspects of organizational culture and climate?
(View responses)
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  a. My morale is good.
(View responses)
  b. Employees in my office generally are enthusiastic about CFPB's mission.
(View responses)
  c. Leaders and managers in my division and office are committed to addressing concerns that may lead talented employees to leave CFPB. (Reminder: Managers are individuals who supervise one or more supervisors or managers and do not include first-line supervisors.)
(View responses)
  d. I have sufficient resources to get my job done.
(View responses)
  e. There is an atmosphere of trust in my office.
(View responses)
  f. Employees in my office generally feel comfortable that they can raise concerns or disagree with superiors without worrying about negative consequences.
(View responses)
  g. Prohibited actions for partisan political purposes are not tolerated.
(View responses)
 
   
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
No Basis to Judge
  h. Success at CFPB is based more on merit than on personal connections to managers or favoritism.
(View responses)
  i. Across the bureau, a culture of accountability exists in which employees at all levels are held accountable for their actions.
(View responses)
  j. Senior leaders foster an environment in which all employees respect and follow CFPB policies, procedures, and rules.
(View responses)
  k. Open and honest communication is an important part of the culture in my office.
(View responses)
  l. Senior leaders have taken meaningful steps to manage the transition from a startup agency to a more mature agency that will be around for the long-term.
(View responses)
  m. Senior leaders promote a culture in which problems and solutions to these problems are openly discussed.
(View responses)
 
30.  Considering everything, how satisfied or dissatisfied are you with your job?
(View responses)
 
31.  How, if at all, have the following factors raised or lowered the level of your morale in the past 12 months?
(View responses)
   
1. Greatly Raised
2. Somewhat Raised
3. Neither Raised nor Lowered
4. Somewhat Lowered
5. Greatly Lowered
6. No basis to Judge
  a. Your relationship(s) with your immediate supervisor(s)
(View responses)
  b. Resources available to do your job
(View responses)
  c. Reasonableness of your workload
(View responses)
  d. Level of support for your career development and advancement
(View responses)
  e. Management efforts to improve employee morale
(View responses)
  f. Management efforts to promote a more diverse and inclusive environment
(View responses)
  g. Revisions to or improved communication of internal policies affecting you or your work environment
(View responses)
  h. The establishment of a temporary "pass/fail" performance ratings system
(View responses)
  i. Congressional and press attention to personnel management issues at CFPB
(View responses)
  j. Other (please specify below)
(View responses)
 
  If you identified another factor in 31j, what was the factor?
 
(View responses)
 
32.  Over the past 12 months, how, if at all, has your morale changed?
1.
2.
3.
4.
5.
6.
(View responses)
 
33.  If there are any other issues, details, or information concerning CFPB's organizational culture that you would like us to know about, please use the space below to share that information.
(View responses)
 

Section VII: Demographic Information

 
The following items ask about your background and employment status. Your answers to these items will help GAO to look at survey results by subgroups - for example, comparing supervisors and non-supervisors, males and females, or different divisions and offices. Responses will NOT be used to identify individual respondents. GAO's report will not identify individuals or small groups and will provide summary results only for groups of 10 or more employees.
(View responses)
 
34.  In which office do you work at CFPB? If you are currently on a detail, please select your home office. For Director's Financial Analysts, please select the office of your current rotation, unless you have been in your current rotation for less than 3 months. If your current rotation began less than 3 months ago, please select the office of your previous rotation. Regional Administrative Officers, please select Operations: Administrative Operations. If you prefer not to identify your office, please select the "not identified" option under your division.
Office of the Director
1.
2.
3.
4.
5.
Operations Division
6.
7.
8.
9.
10.
11.
12.
13.
Consumer Education & Engagement Division
14.
15.
16.
17.
18.
19.
20.
21.
Research, Markets, & Regulations Division
22.
23.
24.
25.
26.
Supervision, Enforcement, & Fair Lending Division
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
External Affairs Division
37.
38.
39.
40.
41.
42.
43.
44.
Legal Division
45.
46.
47.
48.
49.
Other Programs
50.
51.
(View responses)
 
  If you identified another office above, in which office do you work?
 
(View responses)
 
35.  Are you currently on a detail?
1.
2.
(View responses)
 
35A.  About when did your detail begin?
1.
2.
3.
4.
(View responses)
 
35B.  In which office are you on a detail?
 
(View responses)
 
36.  Where is your duty station?
1.
2.
3.
4.
5.
6.
(View responses)
 
37.  What type of position is your job at CFPB?
1.
2.
3.
4.
5.
(View responses)
 
38.  Which of the following, if any, special employee programs describe your position at CFPB?
1.
2.
3.
4.
5.
6.
7.
(View responses)
 
39.  Which of the following best describes your supervisory status?
1.
2.
3.
4.
5.
(View responses)
 
40.  What is your pay band level?
(SELECT ONLY ONE ANSWER)
(View responses)
 
41.  What is your gender?
1.
2.
3.
(View responses)
 
42.  Are you of Hispanic, Latino, or Spanish origin?
1.
2.
3.
(View responses)
 
43.  With what race(s) do you identify? If you prefer not to give a response, please check the box below and continue to the next question.
(check all that apply)
1.
(View responses)
 
   
1. Yes
2. No
3. No response
  a. Black or African-American
(View responses)
  b. Native American (or American Indian) or Alaska Native
(View responses)
  c. Native Hawaiian or other Pacific Islander
(View responses)
  d. Asian American
(View responses)
  e. White
(View responses)
  f. Other (please specify below)
(View responses)
 
  If you identified other race in 43f, what was the race with which you identify?
 
(View responses)
 
44.  About how long have you been with the Federal Government (excluding military service)?
1.
2.
3.
4.
5.
6.
7.
8.
(View responses)
 
45.  How long have you worked for CFPB?
1.
2.
3.
4.
(View responses)
 
46.  What is your age group?
1.
2.
3.
4.
5.
6.
(View responses)
 
47.  Which of the following work experiences did you have prior to joining CFPB?
(check all that apply)
1.
2.
3.
4.
5.
6.
7.
(View responses)
 
  If you identified another work experience in 47, what was your work experience?
 
(View responses)
 
48.  Did you join the bureau as a Dodd-Frank Act transferee from FDIC, the Federal Reserve System (the Federal Reserve Board or one of the Federal Reserve Banks), FTC, HUD, NCUA, OCC, or OTS?
1.
2.
3.
4.
(View responses)
 
48A.  From which agency did you transfer?
1.
2.
3.
4.
5.
6.
7.
8.
(View responses)
 

Completion

  Are you ready to submit your final completed survey to GAO? (This is equivalent to mailing a completed paper survey to us. It tells us that your answers are official and final.)
1.
2.
(View responses)
 
  You may view and print your completed survey by clicking on the Summary link in the menu at the top of the screen on the left.

Click on the Exit and Save button below to submit your responses to GAO.
(View responses)




Please wait, file upload in progress.