GAO Survey of CFPB Employees

U.S. Government Accountability Office

Contents

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Introduction

Special instructions for detailees and rotating staff:

•Detailees:
If you are currently on a detail, for the purposes of this questionnaire, please consider your current office within CFPB to be the office to which you are permanently assigned (or your "home office").

Director's Financial Analysts and other rotating staff: For the purposes of this questionnaire, please consider your current office within CFPB to be the office of your current rotation, unless you have been in your current rotation for less than 3 months. If your current rotation began less than 3 months ago, please consider the office of your previous rotation to be your current office.

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1. Do you work in one of CFPB's regional offices (e.g., Midwest Regional Office, Northeast Regional Office, Southeast Regional Office, West Regional office)? Note: Please answer based on the office to which you are permanently assigned (or your "home office"). If you are duty-stationed in a regional office or outside headquarters but report to a headquarters office (such as Enforcement or Fair Lending), please answer "No." If you are on a detail to a regional office, but your home office is not a regional office, please answer "No." If you are on a detail to a headquarters office, but a regional office is your home office, please answer "Yes."

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  Non-responses Yes No Number of respondents
% % %
CFPB-Wide 0.0 32.1 67.9 816
Divisions and Large Offices 0.0 59.2 40.8 404
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 14.1 85.9 71
    Supervision - Midwest Region 0.0 85.5 14.5 76
    Supervision - Northeast Region 0.0 89.6 10.4 48
    Supervision - Southeast Region 0.0 83.3 16.7 72
    Supervision - West Region 0.0 86.6 13.4 67
   Other SEFL Respondents 0.0 4.3 95.7 70
Operations Division 0.0 8.2 91.8 233
     Consumer Response 0.0 11.8 88.2 76
     Human Capital 0.0 0.0 100.0 33
     Technology & Innovation 0.0 7.0 93.0 57
    Other Operations Respondents 0.0 9.0 91.0 67
Consumer Education and Engagement Division 0.0 4.2 95.8 24
External Affairs Division 0.0 0.0 100.0 14
Legal Division 0.0 0.0 100.0 38
Other 0.0 0.0 100.0 23
Research, Markets and Regulations Division 0.0 0.0 100.0 70
Selected ‘no response’ 0.0 30.0 70.0 10
Gender 0.0 24.4 75.6 320
   Female
   Male 0.0 38.1 61.9 386
   No Gender specified 0.0 29.8 70.2 84
   Selected ‘no response’ 0.0 46.2 53.8 26
Age 0.0 25.7 74.3 362
   <40
   40+ 0.0 37.5 62.5 419
  Selected ‘no response’ 0.0 34.3 65.7 35



  Yes No Number of respondents
% %
Race/Ethnicity 29.8 70.2 47
   Asian
   Black 37.9 62.1 116
   Hispanic 46.0 54.0 50
   White 29.4 70.6 439
   No Race Specified 33.2 66.8 199

IMPORTANT NOTE: For the purposes of this questionnaire, please consider your "office" to be your regional office (e.g., Midwest Regional Office, Northeast Regional Office, Southeast Regional Office, West Regional office) and the head of your office to be your Regional Director. If you are a Regional Administrative Officer, please consider your office to be Administrative Operations. If you are on a detail, for the purposes of this questionnaire, please consider your "current office" to be your home office (i.e., the office from which you were detailed).

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IMPORTANT NOTE: For the purposes of this questionnaire, please consider your "office" to be the unit headed by the Assistant Director (Note: In some cases, the Assistant Director is more commonly referred to as an officer, such as the CFO, CHCO, and CIO). _____. Examples of some offices at CFPB are the Office of Community Affairs, the CFO's Office, the Office of Consumer Response, the Office of Enforcement, the Office of Supervision Policy, the Office of Regulations, and the Office of Technology and Innovation. If you are on a detail, for the purposes of this questionnaire, please consider your "current office" to be your home office (i.e., the office from which you were detailed).

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Section I: Hiring, Compensation, and Retention

In this section, questions about hiring refer to hiring for new job openings, excluding promotions. The next section of this survey will include questions about promotions.

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2. Do you agree or disagree with the following statements on hiring, compensation, and retention? (Reminder: If you are on a detail, please consider your office to be your home office.)

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a. My office is able to attract talented and qualified employees.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 82.5 6.0 9.6 1.9 862
Divisions and Large Offices 0.0 80.8 6.2 11.1 1.9 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 93.2 2.7 2.7 1.4 73
    Supervision - Midwest Region 0.0 76.9 10.3 9.0 3.8 78
    Supervision - Northeast Region 0.0 70.0 10.0 20.0 0.0 50
    Supervision - Southeast Region 0.0 75.3 3.9 16.9 3.9 77
    Supervision - West Region 0.0 87.5 6.9 4.2 1.4 72
   Other SEFL Respondents 0.0 79.2 4.2 16.7 0.0 72
Operations Division 0.0 81.9 6.9 8.9 2.4 248
     Consumer Response 0.0 72.8 9.9 16.0 1.2 81
     Human Capital 0.0 88.6 5.7 5.7 0.0 35
     Technology & Innovation 0.0 84.1 3.2 6.3 6.3 63
    Other Operations Respondents 0.0 87.0 7.2 4.3 1.4 69
Consumer Education and Engagement Division 0.0 89.3 0.0 7.1 3.6 28
External Affairs Division 0.0 87.5 0.0 12.5 0.0 16
Legal Division 0.0 92.3 2.6 5.1 0.0 39
Other 0.0 79.2 8.3 12.5 0.0 24
Research, Markets and Regulations Division 0.0 83.8 8.1 6.8 1.4 74
Selected ‘no response’ 0.0 100.0 0.0 0.0 0.0 11
Gender 0.0 82.5 5.1 11.1 1.2 332
   Female
   Male 0.0 83.9 6.8 7.8 1.5 409
   No Gender specified 0.0 76.1 6.5 12.0 5.4 92
   Selected ‘no response’ 0.0 82.8 3.4 10.3 3.4 29
Age 0.0 80.9 4.6 12.1 2.3 388
   <40
   40+ 0.0 83.7 7.8 7.3 1.1 436
  Selected ‘no response’ 0.0 84.2 0.0 10.5 5.3 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.6 8.2 14.3 0 49
   Asian
   Black 83.1 6.5 8.1 2.4 124
   Hispanic 90.2 0 9.8 0 51
   White 85.2 4.8 8.9 1.1 460
   No Race Specified 77.6 8.4 10.3 3.7 214

b. My office retains its talented and qualified employees.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 57.4 10.2 29.1 3.3 860
Divisions and Large Offices 0.0 51.5 11.2 33.5 3.8 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 53.4 9.6 34.2 2.7 73
    Supervision - Midwest Region 0.0 50.0 17.9 25.6 6.4 78
    Supervision - Northeast Region 0.0 32.0 8.0 60.0 0.0 50
    Supervision - Southeast Region 0.0 50.6 14.3 31.2 3.9 77
    Supervision - West Region 0.0 70.8 5.6 19.4 4.2 72
   Other SEFL Respondents 0.0 46.5 9.9 39.4 4.2 71
Operations Division 0.0 59.3 9.7 26.6 4.4 248
     Consumer Response 0.0 51.9 11.1 34.6 2.5 81
     Human Capital 0.0 48.6 2.9 45.7 2.9 35
     Technology & Innovation 0.0 52.4 12.7 23.8 11.1 63
    Other Operations Respondents 0.0 79.7 8.7 10.1 1.4 69
Consumer Education and Engagement Division 0.0 78.6 3.6 17.9 0.0 28
External Affairs Division 0.0 75.0 12.5 12.5 0.0 16
Legal Division 0.0 79.5 5.1 15.4 0.0 39
Other 0.0 62.5 8.3 29.2 0.0 24
Research, Markets and Regulations Division 0.0 60.3 12.3 26.0 1.4 73
Selected ‘no response’ 0.0 54.5 9.1 36.4 0.0 11
Gender 0.0 56.9 9.0 30.7 3.3 332
   Female
   Male 0.0 59.6 11.3 26.2 2.9 408
   No Gender specified 0.0 49.5 9.9 36.3 4.4 91
   Selected ‘no response’ 0.0 58.6 10.3 27.6 3.4 29
Age 0.0 54.6 9.5 32.5 3.4 388
   <40
   40+ 0.0 60.9 10.8 25.1 3.2 435
  Selected ‘no response’ 0.0 45.9 10.8 40.5 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 53.1 14.3 32.7 0 49
   Asian
   Black 58.9 7.3 29.8 4.0 124
   Hispanic 62.7 9.8 21.6 5.9 51
   White 61.1 8.9 27.4 2.6 460
   No Race Specified 48.6 13.7 33.5 4.2 212

c. Hiring at CFPB is based more on substantive experience or qualifications than on personal connections.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 56.5 12.9 26.1 4.5 859
Divisions and Large Offices 0.0 56.5 13.3 24.5 5.7 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 61.6 8.2 27.4 2.7 73
    Supervision - Midwest Region 0.0 62.8 16.7 10.3 10.3 78
    Supervision - Northeast Region 0.0 54.0 16.0 26.0 4.0 50
    Supervision - Southeast Region 0.0 46.1 11.8 35.5 6.6 76
    Supervision - West Region 0.0 69.4 9.7 15.3 5.6 72
   Other SEFL Respondents 0.0 44.4 18.1 33.3 4.2 72
Operations Division 0.0 48.2 15.0 32.4 4.5 247
     Consumer Response 0.0 43.2 18.5 35.8 2.5 81
     Human Capital 0.0 44.1 11.8 41.2 2.9 34
     Technology & Innovation 0.0 57.1 14.3 22.2 6.3 63
    Other Operations Respondents 0.0 47.8 13.0 33.3 5.8 69
Consumer Education and Engagement Division 0.0 64.3 10.7 25.0 0.0 28
External Affairs Division 0.0 75.0 18.8 6.3 0.0 16
Legal Division 0.0 74.4 5.1 15.4 5.1 39
Other 0.0 37.5 16.7 45.8 0.0 24
Research, Markets and Regulations Division 0.0 74.0 6.8 16.4 2.7 73
Selected ‘no response’ 0.0 54.5 9.1 36.4 0.0 11
Gender 0.0 53.0 10.9 31.5 4.5 330
   Female
   Male 0.0 64.7 13.0 18.9 3.4 408
   No Gender specified 0.0 34.8 16.3 39.1 9.8 92
   Selected ‘no response’ 0.0 48.3 24.1 24.1 3.4 29
Age 0.0 58.3 12.7 24.9 4.1 386
   <40
   40+ 0.0 57.9 11.7 25.7 4.6 435
  Selected ‘no response’ 0.0 21.1 28.9 42.1 7.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 61.2 10.2 26.5 2.0 49
   Asian
   Black 43.1 20.3 33.3 3.3 123
   Hispanic 62.7 11.8 25.5 0 51
   White 64.4 11.8 19.9 3.9 458
   No Race Specified 44.4 14.0 34.6 7.0 214

d. My starting salary at CFPB provided fair compensation for my skills, work experience, and education.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 58.3 7.1 32.9 1.7 858
Divisions and Large Offices 0.0 53.2 8.8 36.8 1.2 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 56.9 5.6 37.5 0.0 72
    Supervision - Midwest Region 0.0 38.5 16.7 42.3 2.6 78
    Supervision - Northeast Region 0.0 46.0 6.0 48.0 0.0 50
    Supervision - Southeast Region 0.0 53.2 7.8 37.7 1.3 77
    Supervision - West Region 0.0 58.3 11.1 29.2 1.4 72
   Other SEFL Respondents 0.0 65.3 4.2 29.2 1.4 72
Operations Division 0.0 63.4 6.5 28.5 1.6 246
     Consumer Response 0.0 53.8 7.5 36.3 2.5 80
     Human Capital 0.0 74.3 2.9 22.9 0.0 35
     Technology & Innovation 0.0 63.5 9.5 23.8 3.2 63
    Other Operations Respondents 0.0 69.1 4.4 26.5 0.0 68
Consumer Education and Engagement Division 0.0 78.6 3.6 17.9 0.0 28
External Affairs Division 0.0 68.8 6.3 25.0 0.0 16
Legal Division 0.0 61.5 5.1 25.6 7.7 39
Other 0.0 50.0 4.2 45.8 0.0 24
Research, Markets and Regulations Division 0.0 65.8 4.1 26.0 4.1 73
Selected ‘no response’ 0.0 27.3 0.0 72.7 0.0 11
Gender 0.0 59.5 5.4 34.1 0.9 331
   Female
   Male 0.0 58.7 9.1 30.2 2.0 407
   No Gender specified 0.0 48.4 6.6 40.7 4.4 91
   Selected ‘no response’ 0.0 69.0 0.0 31.0 0.0 29
Age 0.0 53.6 7.5 36.3 2.6 386
   <40
   40+ 0.0 62.8 6.9 29.2 1.1 435
  Selected ‘no response’ 0.0 54.1 5.4 40.5 0.0 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 49.0 12.2 36.7 2.0 49
   Asian
   Black 51.6 5.6 42.7 0 124
   Hispanic 58.8 9.8 31.4 0 51
   White 63.8 6.5 27.9 1.7 459
   No Race Specified 51.7 7.6 37.9 2.8 211

3. In the last 12 months, as a CFPB employee (not a job candidate), have you participated in one or more steps of the hiring process (such as application review, candidate interviews, candidate assessment, and/or candidate selection for hire)?

(View question)

  Non-responses Yes No Don't know Number of respondents
% % % %
CFPB-Wide 0.0 45.3 53.8 0.8 860
Divisions and Large Offices 0.0 32.9 66.1 0.9 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 55.6 41.7 2.8 72
    Supervision - Midwest Region 0.0 20.3 79.7 0.0 79
    Supervision - Northeast Region 0.0 26.0 74.0 0.0 50
    Supervision - Southeast Region 0.0 22.1 76.6 1.3 77
    Supervision - West Region 0.0 19.4 80.6 0.0 72
   Other SEFL Respondents 0.0 54.2 44.4 1.4 72
Operations Division 0.0 47.4 51.8 0.8 247
     Consumer Response 0.0 40.0 60.0 0.0 80
     Human Capital 0.0 60.0 40.0 0.0 35
     Technology & Innovation 0.0 47.6 50.8 1.6 63
    Other Operations Respondents 0.0 49.3 49.3 1.4 69
Consumer Education and Engagement Division 0.0 71.4 28.6 0.0 28
External Affairs Division 0.0 81.3 18.8 0.0 16
Legal Division 0.0 68.4 31.6 0.0 38
Other 0.0 62.5 33.3 4.2 24
Research, Markets and Regulations Division 0.0 74.3 25.7 0.0 74
Selected ‘no response’ 0.0 45.5 54.5 0.0 11
Gender 0.0 46.8 52.3 0.9 331
   Female
   Male 0.0 43.9 55.9 0.2 408
   No Gender specified 0.0 47.8 48.9 3.3 92
   Selected ‘no response’ 0.0 41.4 58.6 0.0 29
Age 0.0 46.6 52.1 1.3 386
   <40
   40+ 0.0 44.5 55.3 0.2 436
  Selected ‘no response’ 0.0 42.1 55.3 2.6 38



  Yes No Don't know Number of respondents
% % %
Race/Ethnicity 63.3 34.7 2.0 49
   Asian
   Black 37.4 61.8 0.8 123
   Hispanic 45.1 54.9 0 51
   White 47.5 52.1 0.4 459
   No Race Specified 43.9 54.7 1.4 214

3A. Do you agree or disagree with the following statements on the hiring process in your office?

(View question)

a. Policies and procedures for the hiring process are clear.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.0 12.6 26.4 2.1 390
Divisions and Large Offices 0.0 59.0 11.5 28.1 1.4 139
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 60.0 15.0 25.0 0.0 40
    Supervision - Midwest Region 0.0 43.8 0.0 56.3 0.0 16
    Supervision - Northeast Region 0.0 46.2 15.4 38.5 0.0 13
    Supervision - Southeast Region 0.0 47.1 11.8 35.3 5.9 17
    Supervision - West Region 0.0 85.7 14.3 0.0 0.0 14
   Other SEFL Respondents 0.0 64.1 10.3 23.1 2.6 39
Operations Division 0.0 53.8 14.5 29.9 1.7 117
     Consumer Response 0.0 50.0 9.4 37.5 3.1 32
     Human Capital 0.0 76.2 9.5 14.3 0.0 21
     Technology & Innovation 0.0 50.0 26.7 20.0 3.3 30
    Other Operations Respondents 0.0 47.1 11.8 41.2 0.0 34
Consumer Education and Engagement Division 0.0 60.0 15.0 25.0 0.0 20
External Affairs Division 0.0 76.9 7.7 15.4 0.0 13
Legal Division 0.0 73.1 7.7 19.2 0.0 26
Other 0.0 60.0 6.7 26.7 6.7 15
Research, Markets and Regulations Division 0.0 60.0 16.4 18.2 5.5 55
Selected ‘no response’ 0.0 40.0 0.0 60.0 0.0 5
Gender 0.0 54.2 14.2 29.7 1.9 155
   Female
   Male 0.0 67.0 12.3 19.6 1.1 179
   No Gender specified 0.0 40.9 9.1 45.5 4.5 44
   Selected ‘no response’ 0.0 66.7 8.3 16.7 8.3 12
Age 0.0 58.9 12.8 26.7 1.7 180
   <40
   40+ 0.0 60.8 12.9 24.2 2.1 194
  Selected ‘no response’ 0.0 37.5 6.3 50.0 6.3 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 48.4 19.4 29.0 3.2 31
   Asian
   Black 56.5 17.4 23.9 2.2 46
   Hispanic 52.2 13.0 34.8 0 23
   White 63.8 12.4 22.0 1.8 218
   No Race Specified 53.2 9.6 35.1 2.1 94

b. Hiring managers and other individuals involved in the hiring process respect and follow policies and procedures for hiring.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 68.1 12.9 14.1 4.9 389
Divisions and Large Offices 0.0 68.8 11.6 13.0 6.5 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.2 12.8 15.4 2.6 39
    Supervision - Midwest Region 0.0 75.0 18.8 6.3 0.0 16
    Supervision - Northeast Region 0.0 61.5 15.4 15.4 7.7 13
    Supervision - Southeast Region 0.0 52.9 5.9 17.6 23.5 17
    Supervision - West Region 0.0 85.7 7.1 0.0 7.1 14
   Other SEFL Respondents 0.0 69.2 10.3 15.4 5.1 39
Operations Division 0.0 61.5 16.2 17.9 4.3 117
     Consumer Response 0.0 40.6 21.9 31.3 6.3 32
     Human Capital 0.0 66.7 9.5 23.8 0.0 21
     Technology & Innovation 0.0 80.0 10.0 6.7 3.3 30
    Other Operations Respondents 0.0 61.8 20.6 11.8 5.9 34
Consumer Education and Engagement Division 0.0 55.0 15.0 30.0 0.0 20
External Affairs Division 0.0 84.6 7.7 7.7 0.0 13
Legal Division 0.0 69.2 11.5 11.5 7.7 26
Other 0.0 86.7 0.0 13.3 0.0 15
Research, Markets and Regulations Division 0.0 78.2 12.7 3.6 5.5 55
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 62.3 12.3 18.8 6.5 154
   Female
   Male 0.0 78.2 11.2 6.7 3.9 179
   No Gender specified 0.0 52.3 20.5 25.0 2.3 44
   Selected ‘no response’ 0.0 50.0 16.7 25.0 8.3 12
Age 0.0 67.8 15.6 12.8 3.9 180
   <40
   40+ 0.0 69.9 9.8 14.5 5.7 193
  Selected ‘no response’ 0.0 50.0 18.8 25.0 6.3 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 64.5 3.2 22.6 9.7 31
   Asian
   Black 52.2 19.6 21.7 6.5 46
   Hispanic 69.6 17.4 8.7 4.3 23
   White 76.0 10.6 8.8 4.6 217
   No Race Specified 58.5 17.0 21.3 3.2 94

c. Hiring managers and other individuals involved in the hiring process are committed to hiring candidates from diverse backgrounds.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 73.3 9.5 13.9 3.3 389
Divisions and Large Offices 0.0 74.6 8.7 13.8 2.9 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 71.8 12.8 12.8 2.6 39
    Supervision - Midwest Region 0.0 87.5 6.3 6.3 0.0 16
    Supervision - Northeast Region 0.0 69.2 15.4 7.7 7.7 13
    Supervision - Southeast Region 0.0 76.5 5.9 11.8 5.9 17
    Supervision - West Region 0.0 92.9 0.0 7.1 0.0 14
   Other SEFL Respondents 0.0 66.7 7.7 23.1 2.6 39
Operations Division 0.0 64.1 14.5 17.9 3.4 117
     Consumer Response 0.0 56.3 12.5 25.0 6.3 32
     Human Capital 0.0 76.2 4.8 19.0 0.0 21
     Technology & Innovation 0.0 70.0 16.7 6.7 6.7 30
    Other Operations Respondents 0.0 58.8 20.6 20.6 0.0 34
Consumer Education and Engagement Division 0.0 70.0 5.0 25.0 0.0 20
External Affairs Division 0.0 84.6 0.0 15.4 0.0 13
Legal Division 0.0 92.3 3.8 3.8 0.0 26
Other 0.0 86.7 0.0 13.3 0.0 15
Research, Markets and Regulations Division 0.0 78.2 9.1 3.6 9.1 55
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 68.8 9.7 18.8 2.6 154
   Female
   Male 0.0 79.9 7.8 7.3 5.0 179
   No Gender specified 0.0 63.6 15.9 20.5 0.0 44
   Selected ‘no response’ 0.0 66.7 8.3 25.0 0.0 12
Age 0.0 73.9 8.9 13.9 3.3 180
   <40
   40+ 0.0 73.6 9.8 13.5 3.1 193
  Selected ‘no response’ 0.0 62.5 12.5 18.8 6.3 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 61.3 12.9 16.1 9.7 31
   Asian
   Black 47.8 17.4 28.3 6.5 46
   Hispanic 65.2 17.4 13.0 4.3 23
   White 83.4 6.5 6.5 3.7 217
   No Race Specified 66.0 9.6 24.5 0 94

d. New job openings are announced and posted in an open and transparent manner that gives a fair opportunity for all eligible candidates to apply.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 69.4 9.5 17.5 3.6 389
Divisions and Large Offices 0.0 73.9 5.8 17.4 2.9 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.2 5.1 23.1 2.6 39
    Supervision - Midwest Region 0.0 68.8 0.0 31.3 0.0 16
    Supervision - Northeast Region 0.0 84.6 7.7 7.7 0.0 13
    Supervision - Southeast Region 0.0 82.4 5.9 5.9 5.9 17
    Supervision - West Region 0.0 85.7 7.1 0.0 7.1 14
   Other SEFL Respondents 0.0 69.2 7.7 20.5 2.6 39
Operations Division 0.0 63.2 14.5 20.5 1.7 117
     Consumer Response 0.0 56.3 12.5 31.3 0.0 32
     Human Capital 0.0 66.7 4.8 23.8 4.8 21
     Technology & Innovation 0.0 60.0 23.3 13.3 3.3 30
    Other Operations Respondents 0.0 70.6 14.7 14.7 0.0 34
Consumer Education and Engagement Division 0.0 60.0 10.0 30.0 0.0 20
External Affairs Division 0.0 61.5 7.7 30.8 0.0 13
Legal Division 0.0 65.4 11.5 11.5 11.5 26
Other 0.0 80.0 6.7 13.3 0.0 15
Research, Markets and Regulations Division 0.0 78.2 7.3 5.5 9.1 55
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 65.6 8.4 23.4 2.6 154
   Female
   Male 0.0 77.7 7.8 10.1 4.5 179
   No Gender specified 0.0 50.0 15.9 29.5 4.5 44
   Selected ‘no response’ 0.0 66.7 25.0 8.3 0.0 12
Age 0.0 70.0 10.0 16.1 3.9 180
   <40
   40+ 0.0 69.4 9.3 17.6 3.6 193
  Selected ‘no response’ 0.0 62.5 6.3 31.3 0.0 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 71.0 9.7 16.1 3.2 31
   Asian
   Black 65.2 8.7 26.1 0 46
   Hispanic 60.9 8.7 30.4 0 23
   White 72.4 9.2 13.8 4.6 217
   No Race Specified 64.9 10.6 21.3 3.2 94

e. Hiring decisions are merit-based.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 66.6 14.2 15.8 3.4 386
Divisions and Large Offices 0.0 66.4 10.2 16.8 6.6 137
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 64.1 12.8 17.9 5.1 39
    Supervision - Midwest Region 0.0 73.3 13.3 13.3 0.0 15
    Supervision - Northeast Region 0.0 61.5 15.4 15.4 7.7 13
    Supervision - Southeast Region 0.0 52.9 11.8 23.5 11.8 17
    Supervision - West Region 0.0 78.6 0.0 7.1 14.3 14
   Other SEFL Respondents 0.0 69.2 7.7 17.9 5.1 39
Operations Division 0.0 57.8 20.7 19.0 2.6 116
     Consumer Response 0.0 45.2 22.6 29.0 3.2 31
     Human Capital 0.0 61.9 19.0 19.0 0.0 21
     Technology & Innovation 0.0 66.7 13.3 13.3 6.7 30
    Other Operations Respondents 0.0 58.8 26.5 14.7 0.0 34
Consumer Education and Engagement Division 0.0 65.0 10.0 25.0 0.0 20
External Affairs Division 0.0 76.9 15.4 7.7 0.0 13
Legal Division 0.0 80.8 11.5 3.8 3.8 26
Other 0.0 53.3 13.3 33.3 0.0 15
Research, Markets and Regulations Division 0.0 87.0 11.1 1.9 0.0 54
Selected ‘no response’ 0.0 0.0 40.0 60.0 0.0 5
Gender 0.0 60.1 16.3 20.9 2.6 153
   Female
   Male 0.0 78.2 9.5 8.9 3.4 179
   No Gender specified 0.0 46.5 23.3 27.9 2.3 43
   Selected ‘no response’ 0.0 45.5 27.3 9.1 18.2 11
Age 0.0 66.1 13.9 16.7 3.3 180
   <40
   40+ 0.0 69.1 13.1 14.7 3.1 191
  Selected ‘no response’ 0.0 40.0 33.3 20.0 6.7 15



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 61.3 9.7 25.8 3.2 31
   Asian
   Black 50.0 20.5 25.0 4.5 44
   Hispanic 47.8 26.1 13.0 13.0 23
   White 76.5 9.7 10.6 3.2 217
   No Race Specified 53.8 21.5 21.5 3.2 93

f. Hiring managers and other individuals involved in the hiring process do not circumvent hiring policies and procedures to hire individuals with whom they have a personal connection.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 62.1 12.4 18.3 7.2 388
Divisions and Large Offices 0.0 61.3 10.9 16.1 11.7 137
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 56.4 15.4 20.5 7.7 39
    Supervision - Midwest Region 0.0 68.8 18.8 0.0 12.5 16
    Supervision - Northeast Region 0.0 69.2 0.0 15.4 15.4 13
    Supervision - Southeast Region 0.0 47.1 11.8 17.6 23.5 17
    Supervision - West Region 0.0 76.9 15.4 0.0 7.7 13
   Other SEFL Respondents 0.0 61.5 5.1 23.1 10.3 39
Operations Division 0.0 51.3 17.1 26.5 5.1 117
     Consumer Response 0.0 31.3 21.9 34.4 12.5 32
     Human Capital 0.0 47.6 19.0 33.3 0.0 21
     Technology & Innovation 0.0 70.0 13.3 10.0 6.7 30
    Other Operations Respondents 0.0 55.9 14.7 29.4 0.0 34
Consumer Education and Engagement Division 0.0 75.0 5.0 20.0 0.0 20
External Affairs Division 0.0 69.2 23.1 7.7 0.0 13
Legal Division 0.0 80.8 0.0 11.5 7.7 26
Other 0.0 66.7 6.7 26.7 0.0 15
Research, Markets and Regulations Division 0.0 72.7 12.7 7.3 7.3 55
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 57.1 11.0 24.0 7.8 154
   Female
   Male 0.0 73.0 10.1 10.7 6.2 178
   No Gender specified 0.0 43.2 20.5 29.5 6.8 44
   Selected ‘no response’ 0.0 33.3 33.3 16.7 16.7 12
Age 0.0 61.1 13.3 19.4 6.1 180
   <40
   40+ 0.0 65.6 9.9 16.7 7.8 192
  Selected ‘no response’ 0.0 31.3 31.3 25.0 12.5 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 58.1 9.7 19.4 12.9 31
   Asian
   Black 47.8 15.2 23.9 13.0 46
   Hispanic 52.2 17.4 21.7 8.7 23
   White 70.0 10.1 12.9 6.9 217
   No Race Specified 52.7 16.1 26.9 4.3 93

g. The political affiliation or political views of job candidates do not play a role in hiring decisions.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 77.5 6.2 6.2 10.1 387
Divisions and Large Offices 0.0 78.3 5.1 5.8 10.9 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 84.6 2.6 7.7 5.1 39
    Supervision - Midwest Region 0.0 81.3 12.5 0.0 6.3 16
    Supervision - Northeast Region 0.0 76.9 7.7 0.0 15.4 13
    Supervision - Southeast Region 0.0 52.9 5.9 5.9 35.3 17
    Supervision - West Region 0.0 78.6 0.0 7.1 14.3 14
   Other SEFL Respondents 0.0 82.1 5.1 7.7 5.1 39
Operations Division 0.0 68.7 7.0 10.4 13.9 115
     Consumer Response 0.0 51.6 3.2 16.1 29.0 31
     Human Capital 0.0 76.2 14.3 4.8 4.8 21
     Technology & Innovation 0.0 76.7 3.3 6.7 13.3 30
    Other Operations Respondents 0.0 72.7 9.1 12.1 6.1 33
Consumer Education and Engagement Division 0.0 80.0 5.0 0.0 15.0 20
External Affairs Division 0.0 84.6 15.4 0.0 0.0 13
Legal Division 0.0 88.5 3.8 3.8 3.8 26
Other 0.0 93.3 6.7 0.0 0.0 15
Research, Markets and Regulations Division 0.0 87.3 5.5 3.6 3.6 55
Selected ‘no response’ 0.0 20.0 20.0 20.0 40.0 5
Gender 0.0 76.0 7.1 5.2 11.7 154
   Female
   Male 0.0 86.0 3.4 3.9 6.7 179
   No Gender specified 0.0 53.5 14.0 20.9 11.6 43
   Selected ‘no response’ 0.0 54.5 9.1 0.0 36.4 11
Age 0.0 79.3 6.7 5.6 8.4 179
   <40
   40+ 0.0 79.2 4.7 5.7 10.4 192
  Selected ‘no response’ 0.0 37.5 18.8 18.8 25.0 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.4 3.2 9.7 9.7 31
   Asian
   Black 68.9 8.9 4.4 17.8 45
   Hispanic 69.6 13.0 0 17.4 23
   White 86.2 3.2 3.7 6.9 217
   No Race Specified 62.4 11.8 12.9 12.9 93

h. Collaboration between the Office of Human Capital and my office on the hiring process is generally good.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 45.1 17.6 17.9 19.4 386
Divisions and Large Offices 0.0 36.8 19.9 18.4 25.0 136
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 20.5 28.2 25.6 25.6 39
    Supervision - Midwest Region 0.0 50.0 18.8 6.3 25.0 16
    Supervision - Northeast Region 0.0 25.0 25.0 33.3 16.7 12
    Supervision - Southeast Region 0.0 35.3 5.9 23.5 35.3 17
    Supervision - West Region 0.0 57.1 14.3 0.0 28.6 14
   Other SEFL Respondents 0.0 44.7 18.4 15.8 21.1 38
Operations Division 0.0 54.7 16.2 17.9 11.1 117
     Consumer Response 0.0 43.8 18.8 28.1 9.4 32
     Human Capital 0.0 57.1 19.0 4.8 19.0 21
     Technology & Innovation 0.0 63.3 10.0 13.3 13.3 30
    Other Operations Respondents 0.0 55.9 17.6 20.6 5.9 34
Consumer Education and Engagement Division 0.0 60.0 15.0 20.0 5.0 20
External Affairs Division 0.0 69.2 15.4 7.7 7.7 13
Legal Division 0.0 42.3 15.4 11.5 30.8 26
Other 0.0 53.3 13.3 20.0 13.3 15
Research, Markets and Regulations Division 0.0 33.3 18.5 18.5 29.6 54
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 42.5 18.3 20.3 19.0 153
   Female
   Male 0.0 47.5 18.6 13.6 20.3 177
   No Gender specified 0.0 43.2 11.4 27.3 18.2 44
   Selected ‘no response’ 0.0 50.0 16.7 16.7 16.7 12
Age 0.0 40.8 19.0 20.1 20.1 179
   <40
   40+ 0.0 49.7 17.3 14.7 18.3 191
  Selected ‘no response’ 0.0 37.5 6.3 31.3 25.0 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 48.4 16.1 16.1 19.4 31
   Asian
   Black 39.1 28.3 10.9 21.7 46
   Hispanic 45.5 22.7 18.2 13.6 22
   White 46.3 15.4 18.2 20.1 214
   No Race Specified 44.7 18.1 20.2 17.0 94

3B. To what extent have each of the following helped to promote fairness and reduce the potential for bias in the hiring process?

(View question)

a. Training for individuals involved in the hiring process on hiring policies and procedures.

(View question)

  Non-responses
To a large/ moderate
extent
To a small/no extent
Don't know / No
basis to judge
Number of respondents
% % % %
CFPB-Wide 0.0 45.5 26.0 28.5 389
Divisions and Large Offices 0.0 55.8 26.1 18.1 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 59.0 30.8 10.3 39
    Supervision - Midwest Region 0.0 56.3 25.0 18.8 16
    Supervision - Northeast Region 0.0 53.8 23.1 23.1 13
    Supervision - Southeast Region 0.0 41.2 23.5 35.3 17
    Supervision - West Region 0.0 78.6 7.1 14.3 14
   Other SEFL Respondents 0.0 51.3 30.8 17.9 39
Operations Division 0.0 36.8 29.1 34.2 117
     Consumer Response 0.0 34.4 43.8 21.9 32
     Human Capital 0.0 61.9 23.8 14.3 21
     Technology & Innovation 0.0 43.3 20.0 36.7 30
    Other Operations Respondents 0.0 17.6 26.5 55.9 34
Consumer Education and Engagement Division 0.0 60.0 15.0 25.0 20
External Affairs Division 0.0 53.8 15.4 30.8 13
Legal Division 0.0 19.2 30.8 50.0 26
Other 0.0 60.0 13.3 26.7 15
Research, Markets and Regulations Division 0.0 40.0 25.5 34.5 55
Selected ‘no response’ 0.0 40.0 40.0 20.0 5
Gender 0.0 42.2 24.0 33.8 154
   Female
   Male 0.0 50.8 25.7 23.5 179
   No Gender specified 0.0 34.1 31.8 34.1 44
   Selected ‘no response’ 0.0 50.0 33.3 16.7 12
Age 0.0 42.2 22.8 35.0 180
   <40
   40+ 0.0 48.2 28.5 23.3 193
  Selected ‘no response’ 0.0 50.0 31.3 18.8 16



  To a large/
moderate extent
To a small/no
extent
Don't know /
No basis to judge
Number of respondents
% % %
Race/Ethnicity 45.2 25.8 29.0 31
   Asian
   Black 37.0 34.8 28.3 46
   Hispanic 47.8 26.1 26.1 23
   White 46.1 24.9 29.0 217
   No Race Specified 45.7 26.6 27.7 94

b. Training for individuals involved in the hiring process on unconscious bias.

(View question)

  Non-responses
To a large/ moderate
extent
To a small/no extent
Don't know / No
basis to judge
Number of respondents
% % % %
CFPB-Wide 0.0 42.0 25.0 33.0 388
Divisions and Large Offices 0.0 53.6 24.6 21.7 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 53.8 25.6 20.5 39
    Supervision - Midwest Region 0.0 50.0 31.3 18.8 16
    Supervision - Northeast Region 0.0 61.5 15.4 23.1 13
    Supervision - Southeast Region 0.0 52.9 17.6 29.4 17
    Supervision - West Region 0.0 71.4 14.3 14.3 14
   Other SEFL Respondents 0.0 46.2 30.8 23.1 39
Operations Division 0.0 36.2 25.9 37.9 116
     Consumer Response 0.0 35.5 38.7 25.8 31
     Human Capital 0.0 52.4 28.6 19.0 21
     Technology & Innovation 0.0 46.7 10.0 43.3 30
    Other Operations Respondents 0.0 17.6 26.5 55.9 34
Consumer Education and Engagement Division 0.0 50.0 20.0 30.0 20
External Affairs Division 0.0 46.2 15.4 38.5 13
Legal Division 0.0 23.1 23.1 53.8 26
Other 0.0 46.7 20.0 33.3 15
Research, Markets and Regulations Division 0.0 30.9 29.1 40.0 55
Selected ‘no response’ 0.0 20.0 40.0 40.0 5
Gender 0.0 40.3 23.4 36.4 154
   Female
   Male 0.0 47.2 24.2 28.7 178
   No Gender specified 0.0 29.5 31.8 38.6 44
   Selected ‘no response’ 0.0 33.3 33.3 33.3 12
Age 0.0 39.1 21.8 39.1 179
   <40
   40+ 0.0 45.1 26.9 28.0 193
  Selected ‘no response’ 0.0 37.5 37.5 25.0 16



  To a large/
moderate extent
To a small/no
extent
Don't know /
No basis to judge
Number of respondents
% % %
Race/Ethnicity 38.7 29.0 32.3 31
   Asian
   Black 39.1 37.0 23.9 46
   Hispanic 39.1 21.7 39.1 23
   White 41.2 23.1 35.6 216
   No Race Specified 42.6 25.5 31.9 94

c. Use of structured interview questions.

(View question)

  Non-responses
To a large/ moderate
extent
To a small/no extent
Don't know / No
basis to judge
Number of respondents
% % % %
CFPB-Wide 0.0 58.1 24.7 17.2 389
Divisions and Large Offices 0.0 65.2 24.6 10.1 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 59.0 35.9 5.1 39
    Supervision - Midwest Region 0.0 75.0 18.8 6.3 16
    Supervision - Northeast Region 0.0 76.9 15.4 7.7 13
    Supervision - Southeast Region 0.0 64.7 17.6 17.6 17
    Supervision - West Region 0.0 85.7 7.1 7.1 14
   Other SEFL Respondents 0.0 56.4 28.2 15.4 39
Operations Division 0.0 55.6 23.1 21.4 117
     Consumer Response 0.0 59.4 28.1 12.5 32
     Human Capital 0.0 85.7 14.3 0.0 21
     Technology & Innovation 0.0 50.0 23.3 26.7 30
    Other Operations Respondents 0.0 38.2 23.5 38.2 34
Consumer Education and Engagement Division 0.0 70.0 15.0 15.0 20
External Affairs Division 0.0 53.8 30.8 15.4 13
Legal Division 0.0 30.8 23.1 46.2 26
Other 0.0 80.0 13.3 6.7 15
Research, Markets and Regulations Division 0.0 50.9 32.7 16.4 55
Selected ‘no response’ 0.0 40.0 40.0 20.0 5
Gender 0.0 57.8 22.7 19.5 154
   Female
   Male 0.0 61.5 24.6 14.0 179
   No Gender specified 0.0 40.9 34.1 25.0 44
   Selected ‘no response’ 0.0 75.0 16.7 8.3 12
Age 0.0 52.2 25.6 22.2 180
   <40
   40+ 0.0 65.3 22.3 12.4 193
  Selected ‘no response’ 0.0 37.5 43.8 18.8 16



  To a large/
moderate extent
To a small/no
extent
Don't know /
No basis to judge
Number of respondents
% % %
Race/Ethnicity 61.3 22.6 16.1 31
   Asian
   Black 65.2 19.6 15.2 46
   Hispanic 60.9 34.8 4.3 23
   White 59.9 23.0 17.1 217
   No Race Specified 50.0 30.9 19.1 94

4. Since you started at CFPB, have you ever raised concerns with a supervisor, manager or Office of Human Capital representative that your starting salary was too low relative to colleagues with similar work and educational backgrounds?

(View question)

  Non-responses Yes No Don't know Number of respondents
% % % %
CFPB-Wide 0.0 27.9 70.5 1.5 859
Divisions and Large Offices 0.0 30.2 67.9 1.9 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 27.8 72.2 0.0 72
    Supervision - Midwest Region 0.0 34.6 64.1 1.3 78
    Supervision - Northeast Region 0.0 46.9 53.1 0.0 49
    Supervision - Southeast Region 0.0 27.3 70.1 2.6 77
    Supervision - West Region 0.0 23.6 73.6 2.8 72
   Other SEFL Respondents 0.0 26.4 69.4 4.2 72
Operations Division 0.0 25.8 73.0 1.2 248
     Consumer Response 0.0 34.6 63.0 2.5 81
     Human Capital 0.0 20.0 80.0 0.0 35
     Technology & Innovation 0.0 19.0 79.4 1.6 63
    Other Operations Respondents 0.0 24.6 75.4 0.0 69
Consumer Education and Engagement Division 0.0 25.0 75.0 0.0 28
External Affairs Division 0.0 25.0 68.8 6.3 16
Legal Division 0.0 23.1 76.9 0.0 39
Other 0.0 41.7 58.3 0.0 24
Research, Markets and Regulations Division 0.0 20.5 79.5 0.0 73
Selected ‘no response’ 0.0 36.4 54.5 9.1 11
Gender 0.0 31.1 67.4 1.5 331
   Female
   Male 0.0 24.8 73.7 1.5 407
   No Gender specified 0.0 29.3 68.5 2.2 92
   Selected ‘no response’ 0.0 31.0 69.0 0.0 29
Age 0.0 31.8 66.4 1.8 387
   <40
   40+ 0.0 23.0 75.6 1.4 434
  Selected ‘no response’ 0.0 44.7 55.3 0.0 38



  Yes No Don't know Number of respondents
% % %
Race/Ethnicity 32.7 67.3 0 49
   Asian
   Black 29.0 70.2 0.8 124
   Hispanic 29.4 68.6 2.0 51
   White 26.5 71.8 1.8 457
   No Race Specified 29.0 69.2 1.9 214

4A. Do you agree or disagree with the following statements about the resolution of concerns you raised about your salary?

(View question)

a. The Office of Human Capital provided timely responses to my inquiries about my salary.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 16.8 10.9 56.3 16.0 238

b. I am satisfied with CFPB's response to my concerns about my salary.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 14.6 7.9 73.6 3.8 239

5. If there are any other issues, details, or information concerning hiring, compensation and retention that you would like us to know about, please use the space below to provide that information.

(View question)

data intentionally not reported


Section II: Employee Opportunities, Development & Performance Management

Reminder for questions that ask you about your office: If you are on a detail, please consider your office to be your home office.

(View question)

6. How satisfied or dissatisfied are you with the following aspects of employee opportunities, development, and performance management at CFPB?

(View question)

a. The fairness and transparency of the process for assigning staff to assignments and projects in your office.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 54.2 12.4 30.9 2.4 860
Divisions and Large Offices 0.0 48.9 13.1 35.6 2.4 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 52.1 9.6 35.6 2.7 73
    Supervision - Midwest Region 0.0 41.8 12.7 43.0 2.5 79
    Supervision - Northeast Region 0.0 42.0 18.0 40.0 0.0 50
    Supervision - Southeast Region 0.0 44.7 14.5 35.5 5.3 76
    Supervision - West Region 0.0 59.7 15.3 23.6 1.4 72
   Other SEFL Respondents 0.0 52.1 9.9 36.6 1.4 71
Operations Division 0.0 55.6 11.3 29.4 3.6 248
     Consumer Response 0.0 51.9 9.9 37.0 1.2 81
     Human Capital 0.0 45.7 14.3 34.3 5.7 35
     Technology & Innovation 0.0 65.1 11.1 20.6 3.2 63
    Other Operations Respondents 0.0 56.5 11.6 26.1 5.8 69
Consumer Education and Engagement Division 0.0 75.0 7.1 17.9 0.0 28
External Affairs Division 0.0 81.3 12.5 6.3 0.0 16
Legal Division 0.0 69.2 10.3 17.9 2.6 39
Other 0.0 54.2 4.2 41.7 0.0 24
Research, Markets and Regulations Division 0.0 60.3 17.8 21.9 0.0 73
Selected ‘no response’ 0.0 36.4 18.2 36.4 9.1 11
Gender 0.0 51.8 11.7 33.1 3.3 332
   Female
   Male 0.0 60.7 13.0 25.8 0.5 407
   No Gender specified 0.0 40.2 10.9 42.4 6.5 92
   Selected ‘no response’ 0.0 34.5 17.2 41.4 6.9 29
Age 0.0 54.6 12.4 31.4 1.5 388
   <40
   40+ 0.0 55.6 12.4 29.2 2.8 435
  Selected ‘no response’ 0.0 32.4 13.5 45.9 8.1 37



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 59.2 8.2 32.7 0 49
   Asian
   Black 48.8 16.3 32.5 2.4 123
   Hispanic 56.9 13.7 27.5 2.0 51
   White 60.4 12.4 25.7 1.5 460
   No Race Specified 41.3 12.2 41.8 4.7 213

b. The opportunities CFPB has provided you to do challenging work in the last 12 months.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 75.6 9.3 14.2 0.8 857
Divisions and Large Offices 0.0 76.7 8.8 14.3 0.2 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 74.0 4.1 21.9 0.0 73
    Supervision - Midwest Region 0.0 72.2 16.5 11.4 0.0 79
    Supervision - Northeast Region 0.0 82.0 10.0 8.0 0.0 50
    Supervision - Southeast Region 0.0 75.3 10.4 13.0 1.3 77
    Supervision - West Region 0.0 88.7 4.2 7.0 0.0 71
   Other SEFL Respondents 0.0 70.0 7.1 22.9 0.0 70
Operations Division 0.0 69.4 11.7 16.5 2.4 248
     Consumer Response 0.0 60.5 11.1 27.2 1.2 81
     Human Capital 0.0 74.3 5.7 17.1 2.9 35
     Technology & Innovation 0.0 81.0 7.9 7.9 3.2 63
    Other Operations Respondents 0.0 66.7 18.8 11.6 2.9 69
Consumer Education and Engagement Division 0.0 82.1 3.6 14.3 0.0 28
External Affairs Division 0.0 75.0 12.5 12.5 0.0 16
Legal Division 0.0 87.2 10.3 2.6 0.0 39
Other 0.0 62.5 12.5 25.0 0.0 24
Research, Markets and Regulations Division 0.0 83.3 5.6 11.1 0.0 72
Selected ‘no response’ 0.0 100.0 0.0 0.0 0.0 10
Gender 0.0 72.2 10.0 16.6 1.2 331
   Female
   Male 0.0 80.8 6.1 13.0 0.0 407
   No Gender specified 0.0 64.8 20.9 11.0 3.3 91
   Selected ‘no response’ 0.0 75.0 10.7 14.3 0.0 28
Age 0.0 75.7 9.8 13.7 0.8 387
   <40
   40+ 0.0 76.5 8.1 14.5 0.9 434
  Selected ‘no response’ 0.0 63.9 19.4 16.7 0.0 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 77.6 6.1 16.3 0 49
   Asian
   Black 66.9 8.1 24.2 0.8 124
   Hispanic 76.5 11.8 11.8 0 51
   White 81.6 7.2 10.7 0.4 457
   No Race Specified 68.9 13.7 16.0 1.4 212

c. The training you receive for your present job.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.5 16.1 21.6 2.8 861
Divisions and Large Offices 0.0 57.1 16.4 25.4 1.2 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 60.3 23.3 16.4 0.0 73
    Supervision - Midwest Region 0.0 38.0 25.3 36.7 0.0 79
    Supervision - Northeast Region 0.0 62.0 6.0 30.0 2.0 50
    Supervision - Southeast Region 0.0 61.0 10.4 27.3 1.3 77
    Supervision - West Region 0.0 72.2 11.1 13.9 2.8 72
   Other SEFL Respondents 0.0 52.1 18.3 28.2 1.4 71
Operations Division 0.0 62.1 17.7 15.3 4.8 248
     Consumer Response 0.0 58.0 16.0 24.7 1.2 81
     Human Capital 0.0 62.9 17.1 14.3 5.7 35
     Technology & Innovation 0.0 63.5 17.5 11.1 7.9 63
    Other Operations Respondents 0.0 65.2 20.3 8.7 5.8 69
Consumer Education and Engagement Division 0.0 67.9 14.3 17.9 0.0 28
External Affairs Division 0.0 37.5 25.0 37.5 0.0 16
Legal Division 0.0 82.1 10.3 7.7 0.0 39
Other 0.0 58.3 8.3 33.3 0.0 24
Research, Markets and Regulations Division 0.0 54.8 15.1 21.9 8.2 73
Selected ‘no response’ 0.0 54.5 9.1 27.3 9.1 11
Gender 0.0 59.0 14.8 22.3 3.9 332
   Female
   Male 0.0 63.7 15.7 19.6 1.0 408
   No Gender specified 0.0 42.4 26.1 25.0 6.5 92
   Selected ‘no response’ 0.0 58.6 6.9 31.0 3.4 29
Age 0.0 60.6 14.7 22.7 2.1 388
   <40
   40+ 0.0 59.9 17.2 19.7 3.2 436
  Selected ‘no response’ 0.0 43.2 18.9 32.4 5.4 37



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 61.2 16.3 22.4 0 49
   Asian
   Black 58.1 18.5 21.8 1.6 124
   Hispanic 64.7 17.6 17.6 0 51
   White 63.7 14.1 19.8 2.4 460
   No Race Specified 49.8 21.1 23.9 5.2 213

d. Your opportunity to get a better job in the bureau.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 33.9 20.8 35.8 9.6 853
Divisions and Large Offices 0.0 35.6 22.4 36.1 6.0 416
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 33.3 25.0 37.5 4.2 72
    Supervision - Midwest Region 0.0 33.8 22.1 37.7 6.5 77
    Supervision - Northeast Region 0.0 26.5 16.3 49.0 8.2 49
    Supervision - Southeast Region 0.0 37.7 26.0 28.6 7.8 77
    Supervision - West Region 0.0 52.1 22.5 22.5 2.8 71
   Other SEFL Respondents 0.0 27.1 20.0 45.7 7.1 70
Operations Division 0.0 33.3 18.7 37.8 10.2 246
     Consumer Response 0.0 41.3 15.0 42.5 1.3 80
     Human Capital 0.0 31.4 14.3 48.6 5.7 35
     Technology & Innovation 0.0 25.4 25.4 25.4 23.8 63
    Other Operations Respondents 0.0 32.4 19.1 38.2 10.3 68
Consumer Education and Engagement Division 0.0 21.4 17.9 46.4 14.3 28
External Affairs Division 0.0 43.8 12.5 43.8 0.0 16
Legal Division 0.0 33.3 23.1 17.9 25.6 39
Other 0.0 37.5 8.3 41.7 12.5 24
Research, Markets and Regulations Division 0.0 28.8 23.3 28.8 19.2 73
Selected ‘no response’ 0.0 27.3 27.3 36.4 9.1 11
Gender 0.0 29.5 18.7 39.2 12.7 332
   Female
   Male 0.0 41.1 22.9 29.4 6.5 401
   No Gender specified 0.0 19.8 17.6 49.5 13.2 91
   Selected ‘no response’ 0.0 27.6 24.1 41.4 6.9 29
Age 0.0 34.4 22.0 35.1 8.5 387
   <40
   40+ 0.0 34.9 18.8 35.8 10.5 430
  Selected ‘no response’ 0.0 16.7 30.6 41.7 11.1 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 38.8 16.3 40.8 4.1 49
   Asian
   Black 31.5 17.7 43.5 7.3 124
   Hispanic 45.1 21.6 31.4 2.0 51
   White 39.4 20.8 29.5 10.3 457
   No Race Specified 22.5 23.0 44.0 10.5 209

e. Your opportunity to work on assignments or receive other opportunities needed to build qualifications to be promoted.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 52.4 15.1 28.4 4.1 859
Divisions and Large Offices 0.0 54.5 15.2 27.6 2.6 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 51.4 20.8 27.8 0.0 72
    Supervision - Midwest Region 0.0 49.4 19.0 26.6 5.1 79
    Supervision - Northeast Region 0.0 54.0 14.0 30.0 2.0 50
    Supervision - Southeast Region 0.0 59.7 13.0 24.7 2.6 77
    Supervision - West Region 0.0 63.4 14.1 21.1 1.4 71
   Other SEFL Respondents 0.0 49.3 9.9 36.6 4.2 71
Operations Division 0.0 49.6 15.7 29.0 5.6 248
     Consumer Response 0.0 49.4 9.9 39.5 1.2 81
     Human Capital 0.0 51.4 17.1 28.6 2.9 35
     Technology & Innovation 0.0 47.6 20.6 17.5 14.3 63
    Other Operations Respondents 0.0 50.7 17.4 27.5 4.3 69
Consumer Education and Engagement Division 0.0 46.4 7.1 42.9 3.6 28
External Affairs Division 0.0 56.3 18.8 25.0 0.0 16
Legal Division 0.0 64.1 7.7 17.9 10.3 39
Other 0.0 50.0 8.3 37.5 4.2 24
Research, Markets and Regulations Division 0.0 46.6 19.2 30.1 4.1 73
Selected ‘no response’ 0.0 45.5 27.3 18.2 9.1 11
Gender 0.0 47.7 17.2 30.5 4.5 331
   Female
   Male 0.0 59.5 13.5 23.8 3.2 407
   No Gender specified 0.0 41.3 14.1 38.0 6.5 92
   Selected ‘no response’ 0.0 41.4 17.2 37.9 3.4 29
Age 0.0 54.5 15.2 27.6 2.6 387
   <40
   40+ 0.0 51.6 14.7 28.2 5.5 436
  Selected ‘no response’ 0.0 38.9 19.4 38.9 2.8 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 51.0 16.3 32.7 0 49
   Asian
   Black 53.2 7.3 37.9 1.6 124
   Hispanic 64.7 13.7 21.6 0 51
   White 56.9 15.9 22.4 4.8 459
   No Race Specified 42.9 18.4 34.0 4.7 212

7. Do you agree or disagree with the following statements on employee opportunities, development, and performance management at CFPB?

(View question)

a. In the last 12 months, my supervisor(s) have had open and honest discussions with me about my career development.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 69.8 7.3 21.3 1.6 860
Divisions and Large Offices 0.0 69.0 7.1 22.3 1.7 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.9 6.8 23.3 0.0 73
    Supervision - Midwest Region 0.0 64.6 10.1 24.1 1.3 79
    Supervision - Northeast Region 0.0 73.5 10.2 16.3 0.0 49
    Supervision - Southeast Region 0.0 67.5 6.5 22.1 3.9 77
    Supervision - West Region 0.0 83.3 2.8 12.5 1.4 72
   Other SEFL Respondents 0.0 56.9 6.9 33.3 2.8 72
Operations Division 0.0 67.2 7.7 22.3 2.8 247
     Consumer Response 0.0 65.4 9.9 23.5 1.2 81
     Human Capital 0.0 61.8 2.9 26.5 8.8 34
     Technology & Innovation 0.0 69.8 4.8 22.2 3.2 63
    Other Operations Respondents 0.0 69.6 10.1 18.8 1.4 69
Consumer Education and Engagement Division 0.0 67.9 10.7 21.4 0.0 28
External Affairs Division 0.0 86.7 0.0 13.3 0.0 15
Legal Division 0.0 82.1 7.7 10.3 0.0 39
Other 0.0 54.2 12.5 33.3 0.0 24
Research, Markets and Regulations Division 0.0 75.7 6.8 17.6 0.0 74
Selected ‘no response’ 0.0 90.9 0.0 9.1 0.0 11
Gender 0.0 64.0 7.8 26.4 1.8 333
   Female
   Male 0.0 77.7 5.9 15.4 1.0 408
   No Gender specified 0.0 51.1 14.4 30.0 4.4 90
   Selected ‘no response’ 0.0 82.8 0.0 17.2 0.0 29
Age 0.0 73.1 7.0 18.1 1.8 386
   <40
   40+ 0.0 68.1 6.9 23.6 1.4 436
  Selected ‘no response’ 0.0 55.3 15.8 26.3 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.6 10.2 12.2 0 49
   Asian
   Black 67.7 5.6 25.0 1.6 124
   Hispanic 74.5 5.9 19.6 0 51
   White 75.8 6.3 16.6 1.3 459
   No Race Specified 57.7 10.3 29.6 2.3 213

b. In the last 12 months, in my current office, employees in my position have been treated fairly in terms of opportunities to participate in training programs and events.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 67.8 10.5 15.3 6.4 857
Divisions and Large Offices 0.0 62.4 11.5 19.1 6.9 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 82.9 4.3 7.1 5.7 70
    Supervision - Midwest Region 0.0 52.6 17.9 23.1 6.4 78
    Supervision - Northeast Region 0.0 52.0 16.0 30.0 2.0 50
    Supervision - Southeast Region 0.0 59.2 10.5 21.1 9.2 76
    Supervision - West Region 0.0 65.3 12.5 13.9 8.3 72
   Other SEFL Respondents 0.0 61.1 8.3 22.2 8.3 72
Operations Division 0.0 71.3 10.5 13.8 4.5 247
     Consumer Response 0.0 63.0 13.6 21.0 2.5 81
     Human Capital 0.0 74.3 8.6 14.3 2.9 35
     Technology & Innovation 0.0 74.6 11.1 7.9 6.3 63
    Other Operations Respondents 0.0 76.5 7.4 10.3 5.9 68
Consumer Education and Engagement Division 0.0 85.7 7.1 3.6 3.6 28
External Affairs Division 0.0 68.8 18.8 6.3 6.3 16
Legal Division 0.0 87.2 0.0 7.7 5.1 39
Other 0.0 66.7 12.5 16.7 4.2 24
Research, Markets and Regulations Division 0.0 71.6 9.5 6.8 12.2 74
Selected ‘no response’ 0.0 54.5 9.1 27.3 9.1 11
Gender 0.0 65.1 10.2 17.5 7.2 332
   Female
   Male 0.0 73.2 10.1 11.8 4.9 406
   No Gender specified 0.0 53.8 14.3 22.0 9.9 91
   Selected ‘no response’ 0.0 67.9 7.1 17.9 7.1 28
Age 0.0 69.7 10.4 13.5 6.5 386
   <40
   40+ 0.0 66.9 11.0 16.3 5.7 435
  Selected ‘no response’ 0.0 58.3 5.6 22.2 13.9 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 66.7 12.5 14.6 6.3 48
   Asian
   Black 62.1 12.1 20.2 5.6 124
   Hispanic 68.6 13.7 13.7 3.9 51
   White 74.2 8.1 11.4 6.3 457
   No Race Specified 56.8 13.6 21.6 8.0 213

c. In the last 12 months, detail opportunities across the bureau have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 67.6 12.5 12.8 7.1 862
Divisions and Large Offices 0.0 69.9 11.4 14.0 4.7 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 75.3 6.8 9.6 8.2 73
    Supervision - Midwest Region 0.0 75.9 10.1 10.1 3.8 79
    Supervision - Northeast Region 0.0 60.0 14.0 24.0 2.0 50
    Supervision - Southeast Region 0.0 72.7 11.7 10.4 5.2 77
    Supervision - West Region 0.0 70.4 8.5 16.9 4.2 71
   Other SEFL Respondents 0.0 61.1 18.1 16.7 4.2 72
Operations Division 0.0 64.1 16.1 14.5 5.2 248
     Consumer Response 0.0 64.2 16.0 18.5 1.2 81
     Human Capital 0.0 65.7 11.4 20.0 2.9 35
     Technology & Innovation 0.0 54.0 23.8 7.9 14.3 63
    Other Operations Respondents 0.0 72.5 11.6 13.0 2.9 69
Consumer Education and Engagement Division 0.0 71.4 21.4 3.6 3.6 28
External Affairs Division 0.0 75.0 6.3 6.3 12.5 16
Legal Division 0.0 69.2 7.7 12.8 10.3 39
Other 0.0 70.8 16.7 4.2 8.3 24
Research, Markets and Regulations Division 0.0 62.2 8.1 5.4 24.3 74
Selected ‘no response’ 0.0 63.6 0.0 27.3 9.1 11
Gender 0.0 67.3 12.0 12.3 8.4 333
   Female
   Male 0.0 70.6 11.8 10.8 6.9 408
   No Gender specified 0.0 58.7 16.3 19.6 5.4 92
   Selected ‘no response’ 0.0 58.6 17.2 24.1 0.0 29
Age 0.0 67.0 11.1 12.1 9.8 388
   <40
   40+ 0.0 70.0 12.8 12.2 5.0 436
  Selected ‘no response’ 0.0 47.4 23.7 26.3 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 73.5 10.2 6.1 10.2 49
   Asian
   Black 67.7 17.7 12.1 2.4 124
   Hispanic 68.6 15.7 9.8 5.9 51
   White 72.5 9.1 9.5 8.9 461
   No Race Specified 56.8 16.9 21.6 4.7 213

d. Criteria for promotions in my current office are clearly communicated to employees.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 39.7 12.8 41.0 6.4 858
Divisions and Large Offices 0.0 42.9 10.7 42.1 4.3 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 51.4 9.7 36.1 2.8 72
    Supervision - Midwest Region 0.0 38.5 9.0 51.3 1.3 78
    Supervision - Northeast Region 0.0 30.0 18.0 48.0 4.0 50
    Supervision - Southeast Region 0.0 42.9 10.4 42.9 3.9 77
    Supervision - West Region 0.0 58.3 8.3 30.6 2.8 72
   Other SEFL Respondents 0.0 32.4 11.3 45.1 11.3 71
Operations Division 0.0 32.5 17.1 40.2 10.2 246
     Consumer Response 0.0 37.0 18.5 42.0 2.5 81
     Human Capital 0.0 37.1 11.4 48.6 2.9 35
     Technology & Innovation 0.0 22.6 19.4 45.2 12.9 62
    Other Operations Respondents 0.0 33.8 16.2 29.4 20.6 68
Consumer Education and Engagement Division 0.0 21.4 21.4 46.4 10.7 28
External Affairs Division 0.0 56.3 6.3 37.5 0.0 16
Legal Division 0.0 53.8 7.7 30.8 7.7 39
Other 0.0 50.0 8.3 41.7 0.0 24
Research, Markets and Regulations Division 0.0 41.9 9.5 41.9 6.8 74
Selected ‘no response’ 0.0 18.2 36.4 36.4 9.1 11
Gender 0.0 36.9 10.3 44.4 8.5 331
   Female
   Male 0.0 44.4 14.7 35.8 5.1 408
   No Gender specified 0.0 27.8 12.2 54.4 5.6 90
   Selected ‘no response’ 0.0 44.8 17.2 34.5 3.4 29
Age 0.0 38.1 11.9 43.3 6.7 386
   <40
   40+ 0.0 42.4 13.8 37.3 6.5 434
  Selected ‘no response’ 0.0 26.3 10.5 60.5 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 49.0 10.2 36.7 4.1 49
   Asian
   Black 37.9 15.3 41.9 4.8 124
   Hispanic 52.0 14.0 32.0 2.0 50
   White 43.1 12.2 37.3 7.4 459
   No Race Specified 31.6 12.7 50.5 5.2 212

e. In the last 12 months, promotion opportunities and internal job openings in my current office have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 54.2 13.6 22.6 9.6 858
Divisions and Large Offices 0.0 58.2 15.4 21.1 5.2 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 64.4 5.5 24.7 5.5 73
    Supervision - Midwest Region 0.0 55.1 19.2 20.5 5.1 78
    Supervision - Northeast Region 0.0 50.0 24.0 22.0 4.0 50
    Supervision - Southeast Region 0.0 63.6 9.1 23.4 3.9 77
    Supervision - West Region 0.0 67.6 11.3 15.5 5.6 71
   Other SEFL Respondents 0.0 45.8 26.4 20.8 6.9 72
Operations Division 0.0 47.3 13.5 25.7 13.5 245
     Consumer Response 0.0 53.2 16.5 29.1 1.3 79
     Human Capital 0.0 62.9 8.6 28.6 0.0 35
     Technology & Innovation 0.0 31.7 12.7 27.0 28.6 63
    Other Operations Respondents 0.0 47.1 13.2 19.1 20.6 68
Consumer Education and Engagement Division 0.0 46.4 3.6 39.3 10.7 28
External Affairs Division 0.0 50.0 18.8 18.8 12.5 16
Legal Division 0.0 69.2 10.3 10.3 10.3 39
Other 0.0 50.0 4.2 29.2 16.7 24
Research, Markets and Regulations Division 0.0 51.4 12.2 18.9 17.6 74
Selected ‘no response’ 0.0 54.5 9.1 27.3 9.1 11
Gender 0.0 49.5 13.3 24.8 12.4 331
   Female
   Male 0.0 59.2 14.3 18.7 7.9 407
   No Gender specified 0.0 46.7 14.1 30.4 8.7 92
   Selected ‘no response’ 0.0 60.7 7.1 28.6 3.6 28
Age 0.0 51.3 14.5 22.0 12.2 386
   <40
   40+ 0.0 57.8 11.8 22.8 7.6 434
  Selected ‘no response’ 0.0 42.1 26.3 26.3 5.3 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 57.1 10.2 24.5 8.2 49
   Asian
   Black 50.8 15.6 27.9 5.7 122
   Hispanic 54.9 21.6 13.7 9.8 51
   White 58.2 11.8 19.0 11.1 459
   No Race Specified 47.4 16.4 27.7 8.5 213

f. Selections for promotions in my current office are based on merit.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 41.8 12.6 28.3 17.3 849
Divisions and Large Offices 0.0 39.9 9.9 34.3 15.9 414
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 41.7 6.9 34.7 16.7 72
    Supervision - Midwest Region 0.0 38.2 11.8 28.9 21.1 76
    Supervision - Northeast Region 0.0 38.0 6.0 46.0 10.0 50
    Supervision - Southeast Region 0.0 33.3 12.0 40.0 14.7 75
    Supervision - West Region 0.0 53.6 11.6 26.1 8.7 69
   Other SEFL Respondents 0.0 34.7 9.7 33.3 22.2 72
Operations Division 0.0 37.6 19.6 24.9 18.0 245
     Consumer Response 0.0 28.8 25.0 33.8 12.5 80
     Human Capital 0.0 41.2 17.6 35.3 5.9 34
     Technology & Innovation 0.0 40.3 12.9 16.1 30.6 62
    Other Operations Respondents 0.0 43.5 20.3 17.4 18.8 69
Consumer Education and Engagement Division 0.0 35.7 17.9 25.0 21.4 28
External Affairs Division 0.0 75.0 6.3 6.3 12.5 16
Legal Division 0.0 53.8 7.7 12.8 25.6 39
Other 0.0 41.7 8.3 29.2 20.8 24
Research, Markets and Regulations Division 0.0 58.3 8.3 18.1 15.3 72
Selected ‘no response’ 0.0 27.3 9.1 36.4 27.3 11
Gender 0.0 36.0 12.2 31.7 20.1 328
   Female
   Male 0.0 48.6 12.4 23.1 15.9 403
   No Gender specified 0.0 35.2 13.2 37.4 14.3 91
   Selected ‘no response’ 0.0 33.3 18.5 33.3 14.8 27
Age 0.0 42.3 9.9 28.1 19.7 385
   <40
   40+ 0.0 42.5 14.3 27.8 15.4 428
  Selected ‘no response’ 0.0 27.8 22.2 36.1 13.9 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 52.1 12.5 31.3 4.2 48
   Asian
   Black 32.2 21.5 29.8 16.5 121
   Hispanic 45.1 9.8 23.5 21.6 51
   White 46.4 9.2 23.7 20.7 455
   No Race Specified 33.6 15.2 36.5 14.7 211

g. In general, across the bureau, selection for promotions or internal job openings over the last 12 months has been based more on substantive experience or qualifications than on personal connections or favoritism.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 29.7 14.8 27.3 28.2 856
Divisions and Large Offices 0.0 30.6 14.7 29.5 25.2 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 29.2 11.1 25.0 34.7 72
    Supervision - Midwest Region 0.0 33.3 16.7 23.1 26.9 78
    Supervision - Northeast Region 0.0 28.0 16.0 32.0 24.0 50
    Supervision - Southeast Region 0.0 27.3 15.6 35.1 22.1 77
    Supervision - West Region 0.0 41.7 16.7 26.4 15.3 72
   Other SEFL Respondents 0.0 23.6 12.5 36.1 27.8 72
Operations Division 0.0 27.8 19.2 27.3 25.7 245
     Consumer Response 0.0 26.6 21.5 29.1 22.8 79
     Human Capital 0.0 31.4 20.0 34.3 14.3 35
     Technology & Innovation 0.0 32.3 17.7 14.5 35.5 62
    Other Operations Respondents 0.0 23.2 17.4 33.3 26.1 69
Consumer Education and Engagement Division 0.0 33.3 18.5 25.9 22.2 27
External Affairs Division 0.0 50.0 12.5 18.8 18.8 16
Legal Division 0.0 23.1 7.7 17.9 51.3 39
Other 0.0 33.3 0.0 45.8 20.8 24
Research, Markets and Regulations Division 0.0 30.1 6.8 16.4 46.6 73
Selected ‘no response’ 0.0 9.1 27.3 27.3 36.4 11
Gender 0.0 25.6 11.9 31.1 31.4 328
   Female
   Male 0.0 35.8 16.7 20.3 27.2 408
   No Gender specified 0.0 19.6 15.2 43.5 21.7 92
   Selected ‘no response’ 0.0 21.4 21.4 32.1 25.0 28
Age 0.0 29.7 13.5 26.3 30.5 384
   <40
   40+ 0.0 31.6 15.0 27.0 26.5 434
  Selected ‘no response’ 0.0 7.9 26.3 42.1 23.7 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 37.5 12.5 25.0 25.0 48
   Asian
   Black 26.7 20.0 30.8 22.5 120
   Hispanic 35.3 15.7 21.6 27.5 51
   White 32.0 12.0 22.9 33.1 459
   No Race Specified 23.4 16.8 36.9 22.9 214

h. I have had the opportunity to provide input into efforts to redesign the performance management system.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 29.6 18.7 36.6 15.1 859
Divisions and Large Offices 0.0 24.6 18.0 43.6 13.7 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 34.2 13.7 35.6 16.4 73
    Supervision - Midwest Region 0.0 14.1 23.1 46.2 16.7 78
    Supervision - Northeast Region 0.0 26.0 12.0 50.0 12.0 50
    Supervision - Southeast Region 0.0 24.7 22.1 39.0 14.3 77
    Supervision - West Region 0.0 26.4 23.6 36.1 13.9 72
   Other SEFL Respondents 0.0 23.6 11.1 56.9 8.3 72
Operations Division 0.0 32.1 20.7 28.5 18.7 246
     Consumer Response 0.0 35.0 21.3 31.3 12.5 80
     Human Capital 0.0 37.1 14.3 37.1 11.4 35
     Technology & Innovation 0.0 29.0 27.4 17.7 25.8 62
    Other Operations Respondents 0.0 29.0 17.4 30.4 23.2 69
Consumer Education and Engagement Division 0.0 35.7 14.3 39.3 10.7 28
External Affairs Division 0.0 56.3 12.5 25.0 6.3 16
Legal Division 0.0 35.9 25.6 28.2 10.3 39
Other 0.0 29.2 12.5 41.7 16.7 24
Research, Markets and Regulations Division 0.0 39.7 15.1 28.8 16.4 73
Selected ‘no response’ 0.0 18.2 36.4 27.3 18.2 11
Gender 0.0 29.1 15.2 40.9 14.8 330
   Female
   Male 0.0 32.8 20.3 31.4 15.4 408
   No Gender specified 0.0 18.5 21.7 44.6 15.2 92
   Selected ‘no response’ 0.0 24.1 27.6 34.5 13.8 29
Age 0.0 28.0 17.6 36.0 18.4 386
   <40
   40+ 0.0 32.2 19.3 36.1 12.4 435
  Selected ‘no response’ 0.0 15.8 23.7 47.4 13.2 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 26.5 22.4 32.7 18.4 49
   Asian
   Black 29.5 18.9 36.9 14.8 122
   Hispanic 31.4 19.6 27.5 21.6 51
   White 33.8 17.2 34.2 14.8 459
   No Race Specified 19.6 20.1 44.4 15.9 214

i. For my most recent performance rating, the individual(s) responsible for my performance rating and narratives observed enough of my performance or collected appropriate input from others to provide a fair assessment of my performance.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 68.6 9.8 12.4 9.2 857
Divisions and Large Offices 0.0 70.3 9.0 12.6 8.1 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 74.0 6.8 6.8 12.3 73
    Supervision - Midwest Region 0.0 57.7 12.8 20.5 9.0 78
    Supervision - Northeast Region 0.0 72.0 12.0 16.0 0.0 50
    Supervision - Southeast Region 0.0 72.7 10.4 11.7 5.2 77
    Supervision - West Region 0.0 85.9 5.6 5.6 2.8 71
   Other SEFL Respondents 0.0 61.1 6.9 15.3 16.7 72
Operations Division 0.0 64.3 11.1 12.3 12.3 244
     Consumer Response 0.0 67.1 13.9 12.7 6.3 79
     Human Capital 0.0 68.6 5.7 11.4 14.3 35
     Technology & Innovation 0.0 50.8 9.8 16.4 23.0 61
    Other Operations Respondents 0.0 71.0 11.6 8.7 8.7 69
Consumer Education and Engagement Division 0.0 75.0 10.7 14.3 0.0 28
External Affairs Division 0.0 81.3 12.5 0.0 6.3 16
Legal Division 0.0 74.4 7.7 5.1 12.8 39
Other 0.0 50.0 8.3 20.8 20.8 24
Research, Markets and Regulations Division 0.0 73.0 9.5 13.5 4.1 74
Selected ‘no response’ 0.0 54.5 18.2 18.2 9.1 11
Gender 0.0 66.8 9.1 14.2 10.0 331
   Female
   Male 0.0 71.9 8.9 10.6 8.6 406
   No Gender specified 0.0 59.8 16.3 14.1 9.8 92
   Selected ‘no response’ 0.0 71.4 10.7 10.7 7.1 28
Age 0.0 66.1 9.6 11.5 12.8 384
   <40
   40+ 0.0 72.2 8.5 12.9 6.4 435
  Selected ‘no response’ 0.0 52.6 26.3 15.8 5.3 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 67.3 8.2 12.2 12.2 49
   Asian
   Black 68.0 12.3 11.5 8.2 122
   Hispanic 72.0 8.0 12.0 8.0 50
   White 73.6 5.9 11.8 8.7 458
   No Race Specified 59.2 17.8 13.1 9.9 213

8. In the last 12 months, how satisfied or dissatisfied have you been with the following aspects of performance management at CFPB?

(View question)

a. Communication from my supervisor(s) about expectations for my performance.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 69.1 10.5 19.2 1.3 860
Divisions and Large Offices 0.0 69.8 10.5 18.8 1.0 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 70.8 8.3 20.8 0.0 72
    Supervision - Midwest Region 0.0 61.5 17.9 19.2 1.3 78
    Supervision - Northeast Region 0.0 66.0 14.0 20.0 0.0 50
    Supervision - Southeast Region 0.0 76.6 9.1 13.0 1.3 77
    Supervision - West Region 0.0 80.6 6.9 9.7 2.8 72
   Other SEFL Respondents 0.0 62.5 6.9 30.6 0.0 72
Operations Division 0.0 66.5 12.9 18.5 2.0 248
     Consumer Response 0.0 61.7 13.6 22.2 2.5 81
     Human Capital 0.0 77.1 5.7 17.1 0.0 35
     Technology & Innovation 0.0 63.5 9.5 23.8 3.2 63
    Other Operations Respondents 0.0 69.6 18.8 10.1 1.4 69
Consumer Education and Engagement Division 0.0 71.4 0.0 28.6 0.0 28
External Affairs Division 0.0 73.3 6.7 20.0 0.0 15
Legal Division 0.0 82.1 7.7 10.3 0.0 39
Other 0.0 54.2 4.2 33.3 8.3 24
Research, Markets and Regulations Division 0.0 67.6 12.2 20.3 0.0 74
Selected ‘no response’ 0.0 81.8 0.0 18.2 0.0 11
Gender 0.0 67.0 9.9 22.5 0.6 333
   Female
   Male 0.0 74.2 10.1 14.7 1.0 407
   No Gender specified 0.0 53.8 16.5 25.3 4.4 91
   Selected ‘no response’ 0.0 69.0 3.4 24.1 3.4 29
Age 0.0 66.9 12.1 19.6 1.3 387
   <40
   40+ 0.0 72.6 7.8 18.4 1.1 435
  Selected ‘no response’ 0.0 50.0 23.7 23.7 2.6 38



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 71.4 8.2 18.4 2.0 49
   Asian
   Black 74.2 10.5 14.5 0.8 124
   Hispanic 72.5 5.9 19.6 2.0 51
   White 73.4 8.7 17.2 0.7 458
   No Race Specified 57.5 16.8 23.4 2.3 214

b. The quality of feedback from my supervisor(s).

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 66.6 10.7 20.7 2.0 860
Divisions and Large Offices 0.0 66.1 11.4 21.1 1.4 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 68.5 6.8 24.7 0.0 73
    Supervision - Midwest Region 0.0 53.2 19.0 24.1 3.8 79
    Supervision - Northeast Region 0.0 62.0 20.0 18.0 0.0 50
    Supervision - Southeast Region 0.0 74.0 9.1 15.6 1.3 77
    Supervision - West Region 0.0 77.5 8.5 11.3 2.8 71
   Other SEFL Respondents 0.0 61.1 6.9 31.9 0.0 72
Operations Division 0.0 64.8 12.6 19.0 3.6 247
     Consumer Response 0.0 66.7 7.4 22.2 3.7 81
     Human Capital 0.0 65.7 11.4 20.0 2.9 35
     Technology & Innovation 0.0 58.7 14.3 20.6 6.3 63
    Other Operations Respondents 0.0 67.6 17.6 13.2 1.5 68
Consumer Education and Engagement Division 0.0 71.4 3.6 25.0 0.0 28
External Affairs Division 0.0 75.0 12.5 12.5 0.0 16
Legal Division 0.0 81.6 5.3 13.2 0.0 38
Other 0.0 50.0 4.2 37.5 8.3 24
Research, Markets and Regulations Division 0.0 68.9 8.1 23.0 0.0 74
Selected ‘no response’ 0.0 72.7 9.1 18.2 0.0 11
Gender 0.0 66.8 9.4 22.7 1.2 331
   Female
   Male 0.0 69.9 11.5 16.9 1.7 408
   No Gender specified 0.0 50.0 14.1 30.4 5.4 92
   Selected ‘no response’ 0.0 72.4 3.4 20.7 3.4 29
Age 0.0 65.2 12.7 20.0 2.1 385
   <40
   40+ 0.0 69.3 8.5 20.4 1.8 437
  Selected ‘no response’ 0.0 50.0 15.8 31.6 2.6 38



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 62.5 16.7 18.8 2.1 48
   Asian
   Black 73.8 7.4 17.2 1.6 122
   Hispanic 72.5 7.8 17.6 2.0 51
   White 71.4 9.3 17.8 1.5 461
   No Race Specified 54.2 15.9 27.1 2.8 214

c. The fairness of feedback from my supervisor(s).

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 71.7 12.7 12.9 2.7 856
Divisions and Large Offices 0.0 70.5 15.2 11.9 2.4 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 73.2 14.1 11.3 1.4 71
    Supervision - Midwest Region 0.0 59.0 23.1 11.5 6.4 78
    Supervision - Northeast Region 0.0 68.0 20.0 12.0 0.0 50
    Supervision - Southeast Region 0.0 72.7 16.9 9.1 1.3 77
    Supervision - West Region 0.0 81.9 6.9 6.9 4.2 72
   Other SEFL Respondents 0.0 68.1 11.1 20.8 0.0 72
Operations Division 0.0 70.7 12.6 12.6 4.1 246
     Consumer Response 0.0 71.6 9.9 14.8 3.7 81
     Human Capital 0.0 80.0 5.7 11.4 2.9 35
     Technology & Innovation 0.0 66.7 14.3 11.1 7.9 63
    Other Operations Respondents 0.0 68.7 17.9 11.9 1.5 67
Consumer Education and Engagement Division 0.0 71.4 7.1 21.4 0.0 28
External Affairs Division 0.0 81.3 6.3 6.3 6.3 16
Legal Division 0.0 82.1 5.1 12.8 0.0 39
Other 0.0 59.1 9.1 22.7 9.1 22
Research, Markets and Regulations Division 0.0 78.4 6.8 14.9 0.0 74
Selected ‘no response’ 0.0 72.7 18.2 9.1 0.0 11
Gender 0.0 71.6 11.2 15.1 2.1 331
   Female
   Male 0.0 75.4 12.3 9.9 2.5 406
   No Gender specified 0.0 54.4 22.2 17.8 5.6 90
   Selected ‘no response’ 0.0 75.9 6.9 13.8 3.4 29
Age 0.0 72.5 14.5 10.4 2.6 385
   <40
   40+ 0.0 71.9 10.8 14.5 2.8 434
  Selected ‘no response’ 0.0 62.2 16.2 18.9 2.7 37



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 73.5 10.2 14.3 2.0 49
   Asian
   Black 73.8 11.5 12.3 2.5 122
   Hispanic 76.5 11.8 9.8 2.0 51
   White 76.6 11.6 9.6 2.2 458
   No Race Specified 60.8 18.4 17.0 3.8 212

d. The frequency of feedback from my supervisor(s).

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 64.7 14.5 18.8 2.0 855
Divisions and Large Offices 0.0 63.4 15.7 19.5 1.4 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 66.2 19.7 14.1 0.0 71
    Supervision - Midwest Region 0.0 49.4 19.0 29.1 2.5 79
    Supervision - Northeast Region 0.0 58.0 28.0 14.0 0.0 50
    Supervision - Southeast Region 0.0 70.1 13.0 15.6 1.3 77
    Supervision - West Region 0.0 75.0 11.1 9.7 4.2 72
   Other SEFL Respondents 0.0 61.1 6.9 31.9 0.0 72
Operations Division 0.0 64.5 13.6 18.2 3.7 242
     Consumer Response 0.0 61.0 13.0 22.1 3.9 77
     Human Capital 0.0 61.8 14.7 23.5 0.0 34
     Technology & Innovation 0.0 61.9 11.1 20.6 6.3 63
    Other Operations Respondents 0.0 72.1 16.2 8.8 2.9 68
Consumer Education and Engagement Division 0.0 82.1 3.6 14.3 0.0 28
External Affairs Division 0.0 81.3 18.8 0.0 0.0 16
Legal Division 0.0 79.5 7.7 12.8 0.0 39
Other 0.0 41.7 8.3 41.7 8.3 24
Research, Markets and Regulations Division 0.0 60.8 18.9 20.3 0.0 74
Selected ‘no response’ 0.0 72.7 18.2 9.1 0.0 11
Gender 0.0 66.2 10.7 21.6 1.5 328
   Female
   Male 0.0 67.1 16.2 15.2 1.5 407
   No Gender specified 0.0 49.5 19.8 25.3 5.5 91
   Selected ‘no response’ 0.0 62.1 17.2 17.2 3.4 29
Age 0.0 64.2 14.8 18.9 2.1 386
   <40
   40+ 0.0 66.7 13.2 18.3 1.9 432
  Selected ‘no response’ 0.0 45.9 27.0 24.3 2.7 37



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 72.9 10.4 14.6 2.1 48
   Asian
   Black 73.0 10.7 15.6 0.8 122
   Hispanic 66.7 11.8 19.6 2.0 51
   White 68.4 13.1 17.0 1.5 459
   No Race Specified 51.4 22.2 23.1 3.3 212

9. If there are any other issues, details, or information concerning employee opportunities, training, development or performance management that you would like us to know about, please use the space below to provide that information.

(View question)

data intentionally not reported


Section III: Employee Complaint Processes

10. Do you agree or disagree with the following statements on resolving concerns or complaints through available informal and formal channels?

(View question)

a. I have confidence that I can resolve any concerns about unfair treatment informally with my current supervisor or managers within my office.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 60.6 8.0 25.7 5.7 860
Divisions and Large Offices 0.0 58.0 8.6 28.3 5.2 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 55.6 4.2 26.4 13.9 72
    Supervision - Midwest Region 0.0 52.6 15.4 28.2 3.8 78
    Supervision - Northeast Region 0.0 54.0 6.0 38.0 2.0 50
    Supervision - Southeast Region 0.0 58.4 6.5 31.2 3.9 77
    Supervision - West Region 0.0 63.9 11.1 20.8 4.2 72
   Other SEFL Respondents 0.0 62.5 6.9 27.8 2.8 72
Operations Division 0.0 61.3 8.9 23.4 6.5 248
     Consumer Response 0.0 54.3 7.4 30.9 7.4 81
     Human Capital 0.0 51.4 2.9 37.1 8.6 35
     Technology & Innovation 0.0 69.8 12.7 9.5 7.9 63
    Other Operations Respondents 0.0 66.7 10.1 20.3 2.9 69
Consumer Education and Engagement Division 0.0 64.3 0.0 35.7 0.0 28
External Affairs Division 0.0 81.3 0.0 18.8 0.0 16
Legal Division 0.0 71.1 10.5 10.5 7.9 38
Other 0.0 50.0 4.2 33.3 12.5 24
Research, Markets and Regulations Division 0.0 67.6 4.1 23.0 5.4 74
Selected ‘no response’ 0.0 45.5 27.3 18.2 9.1 11
Gender 0.0 57.5 5.7 30.4 6.3 332
   Female
   Male 0.0 68.1 7.4 19.1 5.4 408
   No Gender specified 0.0 41.3 16.3 38.0 4.3 92
   Selected ‘no response’ 0.0 50.0 17.9 25.0 7.1 28
Age 0.0 61.5 6.7 24.5 7.2 387
   <40
   40+ 0.0 61.6 8.3 25.5 4.6 435
  Selected ‘no response’ 0.0 39.5 18.4 39.5 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 57.1 4.1 30.6 8.2 49
   Asian
   Black 57.3 8.9 29.8 4.0 124
   Hispanic 62.7 9.8 25.5 2.0 51
   White 69.0 5.5 19.9 5.7 458
   No Race Specified 44.9 15.0 34.1 6.1 214

b. I understand the available avenues (such as grievance and EEO processes) to pursue a complaint and my rights and protections under these processes.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 83.2 7.0 7.9 1.9 858
Divisions and Large Offices 0.0 82.9 7.9 7.6 1.7 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 80.6 6.9 6.9 5.6 72
    Supervision - Midwest Region 0.0 84.6 7.7 7.7 0.0 78
    Supervision - Northeast Region 0.0 81.6 12.2 4.1 2.0 49
    Supervision - Southeast Region 0.0 80.5 11.7 6.5 1.3 77
    Supervision - West Region 0.0 90.3 4.2 5.6 0.0 72
   Other SEFL Respondents 0.0 79.2 5.6 13.9 1.4 72
Operations Division 0.0 83.5 6.9 6.9 2.8 248
     Consumer Response 0.0 80.2 8.6 7.4 3.7 81
     Human Capital 0.0 80.0 11.4 8.6 0.0 35
     Technology & Innovation 0.0 87.3 4.8 3.2 4.8 63
    Other Operations Respondents 0.0 85.5 4.3 8.7 1.4 69
Consumer Education and Engagement Division 0.0 85.7 3.6 10.7 0.0 28
External Affairs Division 0.0 75.0 6.3 18.8 0.0 16
Legal Division 0.0 94.9 0.0 2.6 2.6 39
Other 0.0 91.3 0.0 8.7 0.0 23
Research, Markets and Regulations Division 0.0 75.3 9.6 13.7 1.4 73
Selected ‘no response’ 0.0 90.9 9.1 0.0 0.0 11
Gender 0.0 82.5 6.3 9.7 1.5 331
   Female
   Male 0.0 84.8 6.6 6.6 2.0 407
   No Gender specified 0.0 78.0 11.0 7.7 3.3 91
   Selected ‘no response’ 0.0 86.2 6.9 6.9 0.0 29
Age 0.0 80.8 6.8 10.1 2.3 385
   <40
   40+ 0.0 86.9 6.4 5.3 1.4 435
  Selected ‘no response’ 0.0 65.8 15.8 15.8 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 83.7 6.1 6.1 4.1 49
   Asian
   Black 86.1 6.6 5.7 1.6 122
   Hispanic 84.3 3.9 9.8 2.0 51
   White 87.8 4.4 5.9 2.0 458
   No Race Specified 72.3 12.7 13.1 1.9 213

c. I have confidence that pursuing a complaint through available avenues (such as grievance and EEO processes) will lead to a fair outcome.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 48.5 16.0 22.6 12.8 861
Divisions and Large Offices 0.0 45.9 17.5 24.1 12.5 423
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 43.8 8.2 24.7 23.3 73
    Supervision - Midwest Region 0.0 45.6 25.3 20.3 8.9 79
    Supervision - Northeast Region 0.0 40.0 18.0 30.0 12.0 50
    Supervision - Southeast Region 0.0 40.3 19.5 29.9 10.4 77
    Supervision - West Region 0.0 52.8 13.9 20.8 12.5 72
   Other SEFL Respondents 0.0 51.4 19.4 20.8 8.3 72
Operations Division 0.0 48.4 17.9 22.4 11.4 246
     Consumer Response 0.0 46.9 19.8 25.9 7.4 81
     Human Capital 0.0 47.1 14.7 23.5 14.7 34
     Technology & Innovation 0.0 49.2 20.6 11.1 19.0 63
    Other Operations Respondents 0.0 50.0 14.7 27.9 7.4 68
Consumer Education and Engagement Division 0.0 64.3 3.6 28.6 3.6 28
External Affairs Division 0.0 62.5 18.8 18.8 0.0 16
Legal Division 0.0 61.5 10.3 10.3 17.9 39
Other 0.0 50.0 16.7 29.2 4.2 24
Research, Markets and Regulations Division 0.0 50.0 8.1 17.6 24.3 74
Selected ‘no response’ 0.0 36.4 18.2 27.3 18.2 11
Gender 0.0 45.8 12.3 26.5 15.4 332
   Female
   Male 0.0 55.0 16.4 17.4 11.2 409
   No Gender specified 0.0 31.9 26.4 33.0 8.8 91
   Selected ‘no response’ 0.0 41.4 20.7 20.7 17.2 29
Age 0.0 48.3 14.7 23.3 13.7 387
   <40
   40+ 0.0 51.0 16.5 20.8 11.7 437
  Selected ‘no response’ 0.0 21.6 24.3 37.8 16.2 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 44.9 8.2 26.5 20.4 49
   Asian
   Black 44.7 22.8 26.0 6.5 123
   Hispanic 49.0 17.6 25.5 7.8 51
   White 54.9 13.4 18.4 13.2 461
   No Race Specified 37.1 21.1 28.6 13.1 213

d. I have confidence that I can pursue a complaint through informal or formal channels without fear of reprisal.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 50.2 13.0 28.0 8.7 860
Divisions and Large Offices 0.0 47.9 13.7 29.4 9.0 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 49.3 9.6 24.7 16.4 73
    Supervision - Midwest Region 0.0 46.8 21.5 22.8 8.9 79
    Supervision - Northeast Region 0.0 42.9 10.2 38.8 8.2 49
    Supervision - Southeast Region 0.0 42.9 10.4 36.4 10.4 77
    Supervision - West Region 0.0 51.4 13.9 29.2 5.6 72
   Other SEFL Respondents 0.0 52.8 15.3 27.8 4.2 72
Operations Division 0.0 48.4 16.3 28.0 7.3 246
     Consumer Response 0.0 44.3 20.3 29.1 6.3 79
     Human Capital 0.0 42.9 11.4 40.0 5.7 35
     Technology & Innovation 0.0 54.0 14.3 17.5 14.3 63
    Other Operations Respondents 0.0 50.7 15.9 30.4 2.9 69
Consumer Education and Engagement Division 0.0 64.3 3.6 32.1 0.0 28
External Affairs Division 0.0 62.5 12.5 18.8 6.3 16
Legal Division 0.0 61.5 10.3 17.9 10.3 39
Other 0.0 54.2 8.3 33.3 4.2 24
Research, Markets and Regulations Division 0.0 56.8 4.1 23.0 16.2 74
Selected ‘no response’ 0.0 36.4 18.2 36.4 9.1 11
Gender 0.0 49.1 11.2 30.9 8.8 330
   Female
   Male 0.0 57.5 11.7 21.8 9.0 409
   No Gender specified 0.0 28.3 19.6 45.7 6.5 92
   Selected ‘no response’ 0.0 31.0 31.0 27.6 10.3 29
Age 0.0 51.6 10.9 28.5 9.1 386
   <40
   40+ 0.0 51.8 13.1 26.8 8.3 436
  Selected ‘no response’ 0.0 18.4 34.2 36.8 10.5 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 44.9 4.1 32.7 18.4 49
   Asian
   Black 47.2 17.1 32.5 3.3 123
   Hispanic 56.9 9.8 27.5 5.9 51
   White 59.3 8.5 23.1 9.2 459
   No Race Specified 32.7 22.0 36.0 9.3 214

e. I have confidence that I can disclose a suspected violation of any law, rule, or regulation committed by a CFPB supervisor, manager or executive without fear of reprisal.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 53.8 13.0 24.4 8.7 859
Divisions and Large Offices 0.0 51.4 13.3 26.2 9.0 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 53.4 4.1 23.3 19.2 73
    Supervision - Midwest Region 0.0 48.7 20.5 20.5 10.3 78
    Supervision - Northeast Region 0.0 51.0 14.3 28.6 6.1 49
    Supervision - Southeast Region 0.0 47.4 11.8 32.9 7.9 76
    Supervision - West Region 0.0 50.0 13.9 29.2 6.9 72
   Other SEFL Respondents 0.0 58.3 15.3 23.6 2.8 72
Operations Division 0.0 51.2 16.5 24.2 8.1 248
     Consumer Response 0.0 45.7 18.5 28.4 7.4 81
     Human Capital 0.0 51.4 8.6 34.3 5.7 35
     Technology & Innovation 0.0 60.3 15.9 7.9 15.9 63
    Other Operations Respondents 0.0 49.3 18.8 29.0 2.9 69
Consumer Education and Engagement Division 0.0 67.9 7.1 25.0 0.0 28
External Affairs Division 0.0 68.8 18.8 12.5 0.0 16
Legal Division 0.0 64.1 7.7 20.5 7.7 39
Other 0.0 58.3 4.2 33.3 4.2 24
Research, Markets and Regulations Division 0.0 63.0 6.8 15.1 15.1 73
Selected ‘no response’ 0.0 36.4 9.1 36.4 18.2 11
Gender 0.0 50.8 10.6 29.6 9.1 331
   Female
   Male 0.0 61.7 13.0 16.2 9.1 407
   No Gender specified 0.0 31.5 19.6 41.3 7.6 92
   Selected ‘no response’ 0.0 48.3 20.7 27.6 3.4 29
Age 0.0 56.2 12.4 21.5 9.8 386
   <40
   40+ 0.0 54.7 12.2 25.3 7.8 435
  Selected ‘no response’ 0.0 18.4 28.9 44.7 7.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 42.9 16.3 22.4 18.4 49
   Asian
   Black 49.2 16.9 31.5 2.4 124
   Hispanic 58.8 13.7 21.6 5.9 51
   White 63.8 8.9 17.9 9.4 459
   No Race Specified 36.3 19.8 35.4 8.5 212

f. I have confidence that I can depend on CFPB's employee union (Chapter 335 of the National Treasury Employees Union) as a source for assistance if I feel I have been treated unfairly.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 35.7 15.7 23.5 25.0 859
Divisions and Large Offices 0.0 42.8 16.9 22.8 17.6 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 24.7 11.0 45.2 19.2 73
    Supervision - Midwest Region 0.0 44.3 27.8 17.7 10.1 79
    Supervision - Northeast Region 0.0 53.1 14.3 14.3 18.4 49
    Supervision - Southeast Region 0.0 44.7 18.4 19.7 17.1 76
    Supervision - West Region 0.0 58.3 8.3 18.1 15.3 72
   Other SEFL Respondents 0.0 34.7 19.4 19.4 26.4 72
Operations Division 0.0 29.4 17.7 17.7 35.1 248
     Consumer Response 0.0 34.6 17.3 23.5 24.7 81
     Human Capital 0.0 5.7 14.3 8.6 71.4 35
     Technology & Innovation 0.0 41.3 19.0 12.7 27.0 63
    Other Operations Respondents 0.0 24.6 18.8 20.3 36.2 69
Consumer Education and Engagement Division 0.0 39.3 17.9 25.0 17.9 28
External Affairs Division 0.0 33.3 20.0 26.7 20.0 15
Legal Division 0.0 23.1 7.7 30.8 38.5 39
Other 0.0 30.4 8.7 26.1 34.8 23
Research, Markets and Regulations Division 0.0 24.3 9.5 39.2 27.0 74
Selected ‘no response’ 0.0 36.4 0.0 36.4 27.3 11
Gender 0.0 31.0 13.3 25.3 30.4 332
   Female
   Male 0.0 38.8 18.4 20.6 22.1 407
   No Gender specified 0.0 33.0 14.3 28.6 24.2 91
   Selected ‘no response’ 0.0 55.2 10.3 27.6 6.9 29
Age 0.0 34.9 16.1 27.1 21.9 384
   <40
   40+ 0.0 37.5 14.4 20.1 27.9 437
  Selected ‘no response’ 0.0 23.7 26.3 26.3 23.7 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 40.8 8.2 24.5 26.5 49
   Asian
   Black 42.3 17.1 17.9 22.8 123
   Hispanic 33.3 21.6 23.5 21.6 51
   White 35.0 13.5 23.5 28.0 460
   No Race Specified 33.0 19.8 25.9 21.2 212

11. Do you feel you have personally experienced discrimination at CFPB?

(View question)

  Non-responses
Yes
No
Don't know or unsure Number of respondents
% % % %
CFPB-Wide 0.0 17.6 67.2 15.2 860
Divisions and Large Offices 0.0 18.5 65.1 16.4 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 22.5 66.2 11.3 71
    Supervision - Midwest Region 0.0 16.5 69.6 13.9 79
    Supervision - Northeast Region 0.0 16.0 60.0 24.0 50
    Supervision - Southeast Region 0.0 20.8 62.3 16.9 77
    Supervision - West Region 0.0 12.5 69.4 18.1 72
   Other SEFL Respondents 0.0 22.2 61.1 16.7 72
Operations Division 0.0 17.0 64.4 18.6 247
     Consumer Response 0.0 25.9 54.3 19.8 81
     Human Capital 0.0 11.8 58.8 29.4 34
     Technology & Innovation 0.0 11.1 76.2 12.7 63
    Other Operations Respondents 0.0 14.5 68.1 17.4 69
Consumer Education and Engagement Division 0.0 25.0 57.1 17.9 28
External Affairs Division 0.0 12.5 81.3 6.3 16
Legal Division 0.0 12.8 74.4 12.8 39
Other 0.0 29.2 70.8 0.0 24
Research, Markets and Regulations Division 0.0 9.5 83.8 6.8 74
Selected ‘no response’ 0.0 27.3 72.7 0.0 11
Gender 0.0 24.8 59.5 15.7 331
   Female
   Male 0.0 10.5 76.7 12.7 408
   No Gender specified 0.0 22.8 56.5 20.7 92
   Selected ‘no response’ 0.0 17.2 55.2 27.6 29
Age 0.0 14.2 71.1 14.7 387
   <40
   40+ 0.0 20.2 64.4 15.4 436
  Selected ‘no response’ 0.0 21.6 59.5 18.9 37



  Yes
No
Don't know or
unsure
Number of respondents
% % %
Race/Ethnicity 24.5 53.1 22.4 49
   Asian
   Black 26.8 57.7 15.4 123
   Hispanic 15.7 68.6 15.7 51
   White 12.4 76.7 10.9 459
   No Race Specified 22.4 54.7 22.9 214

11A. On what basis do you feel that you were discriminated?

(View question)

1. Gender (including pregnancy)

Not Checked Checked Number of respondents
% %
53.3 46.7 150

2. Race or ethnicity

Not Checked Checked Number of respondents
% %
53.3 46.7 150

3. National origin

Not Checked Checked Number of respondents
% %
94.0 6.0 150

4. Religion

Not Checked Checked Number of respondents
% %
96.0 4.0 150

5. Age

Not Checked Checked Number of respondents
% %
58.7 41.3 150

6. Cultural background

Not Checked Checked Number of respondents
% %
90.0 10.0 150

7. Disability

Not Checked Checked Number of respondents
% %
94.0 6.0 150

8. Sexual orientation

Not Checked Checked Number of respondents
% %
93.3 6.7 150

9. Gender identity

Not Checked Checked Number of respondents
% %
97.3 2.7 150

10. Prior complaint activity

Not Checked Checked Number of respondents
% %
78.0 22.0 150

11. Other (please specify below)

Not Checked Checked Number of respondents
% %
82.0 18.0 150

If you identified another basis of discrimination above, what was the basis?

(View question)

data intentionally not reported


11B. Which of the following actions, if any, did you take?

(View question)

1. I took no action

Not Checked Checked Number of respondents
% %
68.9 31.1 151

2. I attempted to resolve the issue informally with my supervisor or other managers

Not Checked Checked Number of respondents
% %
48.3 51.7 151

3. I sought advice from the employee union

Not Checked Checked Number of respondents
% %
65.6 34.4 151

4. I sought and received counseling from an EEO counselor

Not Checked Checked Number of respondents
% %
79.5 20.5 151

5. I entered into Alternative Dispute Resolution proceedings

Not Checked Checked Number of respondents
% %
88.7 11.3 151

6. I filed a formal EEO complaint

Not Checked Checked Number of respondents
% %
83.4 16.6 151

7. I filed a grievance

Not Checked Checked Number of respondents
% %
80.1 19.9 151

8. Other (please specify below)

Not Checked Checked Number of respondents
% %
82.8 17.2 151

If you took another action above, what was the action?

(View question)

data intentionally not reported


12. Have you pursued one or more complaints through the informal and/or formal EEO process within CFPB or assisted a CFPB employee with the EEO process as a union or personal representative?

(View question)

1. Yes - I personally filed one or more formal EEO complaints.

Not Checked Checked Number of respondents
% %
96.7 3.3 859

2. Yes - I personally pursued a complaint through the informal EEO process (e.g., EEO counseling, Alternative Dispute Resolution)

Not Checked Checked Number of respondents
% %
97.3 2.7 859

3. Yes - As a union or personal representative, I assisted another employee with the EEO complaint process.

Not Checked Checked Number of respondents
% %
98.0 2.0 859

4. No

Not Checked Checked Number of respondents
% %
5.6 94.4 859

5. Don't know

Not Checked Checked Number of respondents
% %
99.4 0.6 859

12A. Do you agree or disagree with the following statements regarding your experience with the EEO complaint process?

(View question)

a. I was able to locate or obtain important information on the EEO process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 66.7 13.3 20.0 0.0 45

b. CFPB's EEO office responded to my questions in a timely manner.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 66.7 4.4 26.7 2.2 45

c. CFPB's EEO office processed the complaint(s) in an efficient manner.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 55.6 6.7 35.6 2.2 45

d. CFPB's EEO office is a neutral party in the complaint process which is independent of CFPB's Legal Division and others in CFPB who have conflicting or competing interests.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 28.9 15.6 51.1 4.4 45

e. I have confidence that CFPB's EEO office took appropriate steps to maintain the confidentiality of the complaint(s) and the identity of each complainant.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 40.4 23.4 34.0 2.1 47

f. I have confidence that managers, Human Capital employees and others with a need to know about the EEO complaint(s) did not inappropriately share information about the complaint(s) with others without a need to know.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 23.4 17.0 55.3 4.3 47

g. CFPB management made a good faith effort to resolve the complaint(s) informally, such as through Alternative Dispute Resolution.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 15.2 8.7 71.7 4.3 46

h. I have confidence that CFPB managers have not retaliated against me for filing an EEO complaint or assisting another employee with the EEO process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 13.0 13.0 69.6 4.3 46

i. Managers and supervisors respected the rights of employees to use official time to work on an EEO complaint and engage in the EEO process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 17.4 23.9 54.3 4.3 46

13. Have you filed one or more grievances or served as a union or personal representative for an employee who filed a grievance?

(View question)

1. Yes, I personally filed one or more negotiated grievances (for bargaining unit employees).

Not Checked Checked Number of respondents
% %
92.9 7.1 859

2. Yes, I personally filed one or more administrative grievances (for employees outside the bargaining unit).

Not Checked Checked Number of respondents
% %
99.3 0.7 859

3. Yes, I personally filed one or more grievances but I'm not sure what type of grievance.

Not Checked Checked Number of respondents
% %
98.4 1.6 859

4. Yes, I have served as a union or personal representative for an employee who filed a grievance.

Not Checked Checked Number of respondents
% %
98.0 2.0 859

5. No

Not Checked Checked Number of respondents
% %
9.8 90.2 859

6. Don't know

Not Checked Checked Number of respondents
% %
99.2 0.8 859

13A. Do you agree or disagree with the following statements regarding your experience with the grievance process?

(View question)

a. I was able to locate or obtain important information on the grievance process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 56.4 10.3 33.3 0.0 78

b. CFPB's Employee and Labor Relations Office responded to my questions in a timely manner.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 29.5 10.3 57.7 2.6 78

c. CFPB's Employee and Labor Relations Office processed the grievance(s) in an efficient manner.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 24.4 7.7 61.5 6.4 78

d. CFPB management made a good faith effort to resolve the complaint(s) informally, such as through Alternative Dispute Resolution.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 14.3 9.1 71.4 5.2 77

e. I have confidence that managers, Human Capital employees and others with a need to know about the grievance(s) did not inappropriately share information about the complaint(s) with others without a need to know.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 23.1 17.9 43.6 15.4 78

f. I have confidence that CFPB managers have not retaliated against me for filing a grievance or assisting someone in the grievance process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 26.9 17.9 47.4 7.7 78

g. Managers and supervisors respected the rights of employees to use official time to work on a grievance and engage in the grievance process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 27.3 24.7 32.5 15.6 77

14. Do you believe you have you personally experienced or observed retaliation against a CFPB employee by a supervisor or manager in your division/office?

(View question)

1. Yes, I personally experienced retaliation by a supervisor or manager in my division/office.

Not Checked Checked Number of respondents
% %
91.3 8.7 860

2. Yes, I have observed retaliation against another CFPB employee in my division/office.

Not Checked Checked Number of respondents
% %
90.2 9.8 860

3. No

Not Checked Checked Number of respondents
% %
24.2 75.8 860

4. Don't know

Not Checked Checked Number of respondents
% %
89.7 10.3 860

14A. What form(s) did this retaliation take?

(View question)

1. Lower performance rating

Not Checked Checked Number of respondents
% %
49.2 50.8 124

2. Removal or reassignment of job duties

Not Checked Checked Number of respondents
% %
41.1 58.9 124

3. Being excluded from team meetings or activities

Not Checked Checked Number of respondents
% %
57.3 42.7 124

4. Denial of a promotion

Not Checked Checked Number of respondents
% %
58.1 41.9 124

5. Unusual scrutiny of compliance with leave or other policies

Not Checked Checked Number of respondents
% %
56.5 43.5 124

6. Other (please specify below)

Not Checked Checked Number of respondents
% %
74.2 25.8 124

If you identified another form of retaliation above, what was it?

(View question)

data intentionally not reported


14B. To the best of your recollection, in what calendar years did the retaliation occur?

(View question)

1. 2011

Not Checked Checked Number of respondents
% %
87.2 12.8 125

2. 2012

Not Checked Checked Number of respondents
% %
63.2 36.8 125

3. 2013

Not Checked Checked Number of respondents
% %
37.6 62.4 125

4. 2014

Not Checked Checked Number of respondents
% %
27.2 72.8 125

5. 2015

Not Checked Checked Number of respondents
% %
64.8 35.2 125

15. If there are any other issues, details, or information concerning your experiences with CFPB's complaint processes, discrimination, retaliation or unfair treatment that you would like us to know about, please use the space below to provide that information.

(View question)

data intentionally not reported


Section IV: Leadership, Management and Communication

16. Do you agree or disagree with the following statements on "first-line" supervisors in your current office? (Reminder: First-line supervisors have responsibilities for employees' performance appraisals and approval of their leave, but do not supervise other supervisors.)

(View question)

a. First-line supervisors in my office have the skills and experience needed to effectively manage and develop their direct reports.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 64.7 9.5 23.5 2.3 861
Divisions and Large Offices 0.0 63.3 8.1 25.8 2.8 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.9 5.5 21.9 2.7 73
    Supervision - Midwest Region 0.0 68.4 8.9 20.3 2.5 79
    Supervision - Northeast Region 0.0 60.0 8.0 30.0 2.0 50
    Supervision - Southeast Region 0.0 58.4 11.7 27.3 2.6 77
    Supervision - West Region 0.0 61.1 6.9 25.0 6.9 72
   Other SEFL Respondents 0.0 60.6 7.0 32.4 0.0 71
Operations Division 0.0 66.9 11.7 19.0 2.4 248
     Consumer Response 0.0 63.0 12.3 24.7 0.0 81
     Human Capital 0.0 62.9 11.4 25.7 0.0 35
     Technology & Innovation 0.0 66.7 12.7 12.7 7.9 63
    Other Operations Respondents 0.0 73.9 10.1 14.5 1.4 69
Consumer Education and Engagement Division 0.0 57.1 25.0 17.9 0.0 28
External Affairs Division 0.0 62.5 18.8 18.8 0.0 16
Legal Division 0.0 71.1 2.6 26.3 0.0 38
Other 0.0 54.2 0.0 45.8 0.0 24
Research, Markets and Regulations Division 0.0 68.9 9.5 20.3 1.4 74
Selected ‘no response’ 0.0 63.6 9.1 18.2 9.1 11
Gender 0.0 64.5 6.9 26.2 2.4 332
   Female
   Male 0.0 70.8 10.5 16.9 1.7 408
   No Gender specified 0.0 39.1 12.0 43.5 5.4 92
   Selected ‘no response’ 0.0 62.1 17.2 20.7 0.0 29
Age 0.0 64.9 9.6 23.0 2.6 387
   <40
   40+ 0.0 66.5 8.9 22.5 2.1 436
  Selected ‘no response’ 0.0 42.1 15.8 39.5 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 69.4 6.1 24.5 0 49
   Asian
   Black 65.0 8.9 25.2 0.8 123
   Hispanic 64.7 9.8 23.5 2.0 51
   White 70.2 9.1 18.7 2.0 460
   No Race Specified 50.9 12.6 32.2 4.2 214

b. First-line supervisors in my office devote sufficient time to managing and developing people.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 53.0 12.2 31.4 3.4 858
Divisions and Large Offices 0.0 48.7 11.9 34.8 4.5 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 55.6 12.5 25.0 6.9 72
    Supervision - Midwest Region 0.0 44.9 14.1 37.2 3.8 78
    Supervision - Northeast Region 0.0 46.0 8.0 40.0 6.0 50
    Supervision - Southeast Region 0.0 45.3 13.3 40.0 1.3 75
    Supervision - West Region 0.0 51.4 6.9 33.3 8.3 72
   Other SEFL Respondents 0.0 48.6 15.3 34.7 1.4 72
Operations Division 0.0 55.5 15.4 26.7 2.4 247
     Consumer Response 0.0 54.3 13.6 32.1 0.0 81
     Human Capital 0.0 37.1 17.1 42.9 2.9 35
     Technology & Innovation 0.0 55.6 14.3 25.4 4.8 63
    Other Operations Respondents 0.0 66.2 17.6 13.2 2.9 68
Consumer Education and Engagement Division 0.0 57.1 17.9 25.0 0.0 28
External Affairs Division 0.0 62.5 12.5 25.0 0.0 16
Legal Division 0.0 66.7 7.7 20.5 5.1 39
Other 0.0 54.2 0.0 45.8 0.0 24
Research, Markets and Regulations Division 0.0 58.1 8.1 32.4 1.4 74
Selected ‘no response’ 0.0 54.5 9.1 27.3 9.1 11
Gender 0.0 54.2 11.4 30.4 3.9 332
   Female
   Male 0.0 58.7 11.3 27.3 2.7 407
   No Gender specified 0.0 31.1 16.7 46.7 5.6 90
   Selected ‘no response’ 0.0 27.6 20.7 51.7 0.0 29
Age 0.0 53.6 11.9 31.3 3.1 386
   <40
   40+ 0.0 54.9 11.3 30.1 3.7 435
  Selected ‘no response’ 0.0 24.3 27.0 45.9 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 58.3 14.6 27.1 0 48
   Asian
   Black 52.4 16.1 29.8 1.6 124
   Hispanic 60.8 5.9 33.3 0 51
   White 59.3 8.7 28.7 3.3 460
   No Race Specified 37.9 17.5 38.9 5.7 211

c. First-line supervisors in my office maintain high standards of honesty and integrity.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 72.4 12.9 11.5 3.3 854
Divisions and Large Offices 0.0 69.9 13.1 11.9 5.0 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 83.6 5.5 6.8 4.1 73
    Supervision - Midwest Region 0.0 62.3 15.6 13.0 9.1 77
    Supervision - Northeast Region 0.0 64.0 18.0 14.0 4.0 50
    Supervision - Southeast Region 0.0 65.8 17.1 13.2 3.9 76
    Supervision - West Region 0.0 70.4 11.3 11.3 7.0 71
   Other SEFL Respondents 0.0 72.2 12.5 13.9 1.4 72
Operations Division 0.0 72.1 15.2 11.5 1.2 244
     Consumer Response 0.0 64.6 19.0 16.5 0.0 79
     Human Capital 0.0 68.6 11.4 20.0 0.0 35
     Technology & Innovation 0.0 75.8 14.5 4.8 4.8 62
    Other Operations Respondents 0.0 79.4 13.2 7.4 0.0 68
Consumer Education and Engagement Division 0.0 67.9 14.3 17.9 0.0 28
External Affairs Division 0.0 75.0 18.8 6.3 0.0 16
Legal Division 0.0 84.2 5.3 5.3 5.3 38
Other 0.0 66.7 12.5 20.8 0.0 24
Research, Markets and Regulations Division 0.0 83.8 6.8 8.1 1.4 74
Selected ‘no response’ 0.0 72.7 9.1 9.1 9.1 11
Gender 0.0 72.3 12.5 12.5 2.7 329
   Female
   Male 0.0 78.3 10.1 8.1 3.5 405
   No Gender specified 0.0 50.5 24.2 20.9 4.4 91
   Selected ‘no response’ 0.0 58.6 20.7 17.2 3.4 29
Age 0.0 74.8 12.2 10.4 2.6 385
   <40
   40+ 0.0 71.8 12.3 12.0 3.9 432
  Selected ‘no response’ 0.0 54.1 27.0 16.2 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.6 8.2 14.3 0 49
   Asian
   Black 61.2 17.4 18.2 3.3 121
   Hispanic 74.0 16.0 10.0 0 50
   White 79.7 10.0 7.0 3.3 458
   No Race Specified 59.7 19.0 17.1 4.3 211

d. First-line supervisors in my office are held accountable for achieving results that help CFPB meet its goals and priorities.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 60.0 11.5 15.2 13.3 860
Divisions and Large Offices 0.0 55.9 12.1 17.3 14.7 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 56.2 11.0 13.7 19.2 73
    Supervision - Midwest Region 0.0 51.9 15.2 16.5 16.5 79
    Supervision - Northeast Region 0.0 53.1 12.2 22.4 12.2 49
    Supervision - Southeast Region 0.0 54.5 13.0 18.2 14.3 77
    Supervision - West Region 0.0 61.1 12.5 12.5 13.9 72
   Other SEFL Respondents 0.0 58.3 8.3 22.2 11.1 72
Operations Division 0.0 62.3 12.6 16.2 8.9 247
     Consumer Response 0.0 61.7 9.9 21.0 7.4 81
     Human Capital 0.0 51.4 11.4 28.6 8.6 35
     Technology & Innovation 0.0 56.5 19.4 11.3 12.9 62
    Other Operations Respondents 0.0 73.9 10.1 8.7 7.2 69
Consumer Education and Engagement Division 0.0 63.0 22.2 3.7 11.1 27
External Affairs Division 0.0 93.8 0.0 6.3 0.0 16
Legal Division 0.0 61.5 7.7 5.1 25.6 39
Other 0.0 70.8 0.0 25.0 4.2 24
Research, Markets and Regulations Division 0.0 62.2 6.8 9.5 21.6 74
Selected ‘no response’ 0.0 63.6 27.3 9.1 0.0 11
Gender 0.0 61.6 8.8 16.0 13.6 331
   Female
   Male 0.0 63.0 12.0 12.3 12.7 408
   No Gender specified 0.0 43.5 17.4 25.0 14.1 92
   Selected ‘no response’ 0.0 51.7 17.2 17.2 13.8 29
Age 0.0 59.7 10.9 15.8 13.7 387
   <40
   40+ 0.0 61.8 11.7 13.8 12.6 435
  Selected ‘no response’ 0.0 42.1 15.8 26.3 15.8 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 73.5 4.1 16.3 6.1 49
   Asian
   Black 59.3 11.4 19.5 9.8 123
   Hispanic 62.0 4.0 24.0 10.0 50
   White 63.2 10.5 11.5 14.8 459
   No Race Specified 49.1 17.3 19.6 14.0 214

e. First-line supervisors in my office are held accountable for how they manage and develop their direct reports.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 43.5 13.7 25.9 16.9 856
Divisions and Large Offices 0.0 40.5 13.7 26.9 18.9 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 42.0 7.2 24.6 26.1 69
    Supervision - Midwest Region 0.0 35.9 16.7 24.4 23.1 78
    Supervision - Northeast Region 0.0 42.0 18.0 28.0 12.0 50
    Supervision - Southeast Region 0.0 39.0 16.9 28.6 15.6 77
    Supervision - West Region 0.0 43.7 12.7 23.9 19.7 71
   Other SEFL Respondents 0.0 41.7 11.1 31.9 15.3 72
Operations Division 0.0 48.2 15.0 24.7 12.1 247
     Consumer Response 0.0 48.1 14.8 28.4 8.6 81
     Human Capital 0.0 34.3 14.3 40.0 11.4 35
     Technology & Innovation 0.0 43.5 16.1 21.0 19.4 62
    Other Operations Respondents 0.0 59.4 14.5 15.9 10.1 69
Consumer Education and Engagement Division 0.0 42.9 17.9 25.0 14.3 28
External Affairs Division 0.0 56.3 25.0 12.5 6.3 16
Legal Division 0.0 48.7 7.7 17.9 25.6 39
Other 0.0 50.0 4.2 41.7 4.2 24
Research, Markets and Regulations Division 0.0 37.8 9.5 27.0 25.7 74
Selected ‘no response’ 0.0 36.4 27.3 27.3 9.1 11
Gender 0.0 41.8 10.9 29.7 17.6 330
   Female
   Male 0.0 48.5 14.0 20.7 16.7 406
   No Gender specified 0.0 30.8 19.8 33.0 16.5 91
   Selected ‘no response’ 0.0 31.0 20.7 34.5 13.8 29
Age 0.0 41.7 15.1 26.0 17.2 384
   <40
   40+ 0.0 46.8 12.7 24.0 16.6 434
  Selected ‘no response’ 0.0 23.7 10.5 47.4 18.4 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 53.1 10.2 28.6 8.2 49
   Asian
   Black 45.1 14.8 27.9 12.3 122
   Hispanic 45.1 3.9 33.3 17.6 51
   White 45.2 12.3 22.6 20.0 456
   No Race Specified 34.7 17.8 31.5 16.0 213

f. Over the past 12 months, CFPB staff in my current office left because they were dissatisfied with a first-line supervisor.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 32.9 10.6 27.5 29.0 859
Divisions and Large Offices 0.0 38.8 11.4 21.2 28.6 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 46.6 5.5 15.1 32.9 73
    Supervision - Midwest Region 0.0 42.3 12.8 15.4 29.5 78
    Supervision - Northeast Region 0.0 48.0 8.0 20.0 24.0 50
    Supervision - Southeast Region 0.0 32.9 14.5 18.4 34.2 76
    Supervision - West Region 0.0 36.6 14.1 26.8 22.5 71
   Other SEFL Respondents 0.0 29.2 12.5 31.9 26.4 72
Operations Division 0.0 31.6 10.9 27.5 30.0 247
     Consumer Response 0.0 36.3 13.8 26.3 23.8 80
     Human Capital 0.0 51.4 11.4 14.3 22.9 35
     Technology & Innovation 0.0 25.4 12.7 15.9 46.0 63
    Other Operations Respondents 0.0 21.7 5.8 46.4 26.1 69
Consumer Education and Engagement Division 0.0 14.3 10.7 50.0 25.0 28
External Affairs Division 0.0 31.3 6.3 43.8 18.8 16
Legal Division 0.0 28.2 5.1 41.0 25.6 39
Other 0.0 25.0 16.7 37.5 20.8 24
Research, Markets and Regulations Division 0.0 18.9 5.4 37.8 37.8 74
Selected ‘no response’ 0.0 18.2 18.2 45.5 18.2 11
Gender 0.0 31.6 12.3 25.9 30.1 332
   Female
   Male 0.0 33.7 8.8 29.2 28.3 407
   No Gender specified 0.0 34.1 9.9 28.6 27.5 91
   Selected ‘no response’ 0.0 34.5 17.2 17.2 31.0 29
Age 0.0 38.3 8.3 24.9 28.5 386
   <40
   40+ 0.0 28.3 12.0 29.7 30.1 435
  Selected ‘no response’ 0.0 31.6 18.4 28.9 21.1 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 30.6 12.2 24.5 32.7 49
   Asian
   Black 32.5 17.1 28.5 22.0 123
   Hispanic 35.3 5.9 23.5 35.3 51
   White 31.7 6.7 26.5 35.0 460
   No Race Specified 37.3 14.2 27.8 20.8 212

17. Do you agree or disagree with the following statements on managers in your current office below the head of your office? (Note: Managers are individuals who supervise one or more supervisors or managers. Managers do not include first-line supervisors. If the only manager in your office is the office head, please respond "Not applicable / No basis to judge".)

(View question)

a. Managers in my office have the skills and experience needed to effectively manage and develop the supervisors/managers who report to them.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 51.2 9.7 22.2 16.9 857
Divisions and Large Offices 0.0 53.3 9.3 22.2 15.1 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 51.4 8.3 30.6 9.7 72
    Supervision - Midwest Region 0.0 50.6 11.7 19.5 18.2 77
    Supervision - Northeast Region 0.0 58.0 10.0 22.0 10.0 50
    Supervision - Southeast Region 0.0 51.9 11.7 23.4 13.0 77
    Supervision - West Region 0.0 68.6 5.7 11.4 14.3 70
   Other SEFL Respondents 0.0 41.7 8.3 26.4 23.6 72
Operations Division 0.0 50.0 11.7 22.6 15.7 248
     Consumer Response 0.0 54.3 9.9 29.6 6.2 81
     Human Capital 0.0 57.1 2.9 31.4 8.6 35
     Technology & Innovation 0.0 39.7 20.6 20.6 19.0 63
    Other Operations Respondents 0.0 50.7 10.1 11.6 27.5 69
Consumer Education and Engagement Division 0.0 42.9 14.3 25.0 17.9 28
External Affairs Division 0.0 60.0 6.7 13.3 20.0 15
Legal Division 0.0 66.7 2.6 15.4 15.4 39
Other 0.0 33.3 0.0 37.5 29.2 24
Research, Markets and Regulations Division 0.0 44.6 9.5 20.3 25.7 74
Selected ‘no response’ 0.0 36.4 18.2 18.2 27.3 11
Gender 0.0 49.4 6.4 24.2 20.0 330
   Female
   Male 0.0 56.7 11.3 16.7 15.3 406
   No Gender specified 0.0 35.9 13.0 37.0 14.1 92
   Selected ‘no response’ 0.0 44.8 13.8 27.6 13.8 29
Age 0.0 48.6 10.3 21.7 19.4 387
   <40
   40+ 0.0 55.3 8.6 21.1 15.0 432
  Selected ‘no response’ 0.0 31.6 15.8 39.5 13.2 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 46.9 8.2 24.5 20.4 49
   Asian
   Black 49.6 10.6 25.2 14.6 123
   Hispanic 56.0 10.0 18.0 16.0 50
   White 55.6 8.3 17.5 18.6 457
   No Race Specified 41.3 14.1 28.6 16.0 213

b. Managers in my office devote sufficient time to managing and developing the supervisors/managers who report to them.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 36.7 11.9 24.4 26.9 855
Divisions and Large Offices 0.0 35.7 14.1 23.3 26.9 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 31.9 11.1 29.2 27.8 72
    Supervision - Midwest Region 0.0 31.2 20.8 19.5 28.6 77
    Supervision - Northeast Region 0.0 42.0 16.0 24.0 18.0 50
    Supervision - Southeast Region 0.0 35.5 14.5 22.4 27.6 76
    Supervision - West Region 0.0 44.3 10.0 18.6 27.1 70
   Other SEFL Respondents 0.0 31.9 12.5 26.4 29.2 72
Operations Division 0.0 39.3 10.5 27.5 22.7 247
     Consumer Response 0.0 43.2 13.6 28.4 14.8 81
     Human Capital 0.0 34.3 0.0 48.6 17.1 35
     Technology & Innovation 0.0 25.4 15.9 30.2 28.6 63
    Other Operations Respondents 0.0 50.0 7.4 13.2 29.4 68
Consumer Education and Engagement Division 0.0 35.7 21.4 21.4 21.4 28
External Affairs Division 0.0 53.3 13.3 13.3 20.0 15
Legal Division 0.0 46.2 7.7 15.4 30.8 39
Other 0.0 29.2 0.0 37.5 33.3 24
Research, Markets and Regulations Division 0.0 31.1 5.4 25.7 37.8 74
Selected ‘no response’ 0.0 18.2 18.2 18.2 45.5 11
Gender 0.0 36.0 10.0 25.4 28.7 331
   Female
   Male 0.0 41.0 12.6 20.0 26.4 405
   No Gender specified 0.0 24.4 14.4 36.7 24.4 90
   Selected ‘no response’ 0.0 24.1 17.2 37.9 20.7 29
Age 0.0 36.4 12.7 21.7 29.2 387
   <40
   40+ 0.0 39.1 10.9 24.7 25.3 430
  Selected ‘no response’ 0.0 13.2 15.8 50.0 21.1 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 32.7 10.2 24.5 32.7 49
   Asian
   Black 35.8 13.0 29.3 22.0 123
   Hispanic 44.0 8.0 28.0 20.0 50
   White 39.2 9.8 19.9 31.1 457
   No Race Specified 29.4 18.0 29.9 22.7 211

c. Managers in my office maintain high standards of honesty and integrity.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.4 11.6 14.5 14.5 850
Divisions and Large Offices 0.0 60.9 12.0 15.3 11.8 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 70.4 7.0 15.5 7.0 71
    Supervision - Midwest Region 0.0 56.4 16.7 12.8 14.1 78
    Supervision - Northeast Region 0.0 56.0 18.0 18.0 8.0 50
    Supervision - Southeast Region 0.0 54.5 14.3 19.5 11.7 77
    Supervision - West Region 0.0 72.9 7.1 8.6 11.4 70
   Other SEFL Respondents 0.0 54.9 9.9 18.3 16.9 71
Operations Division 0.0 56.7 14.3 15.1 13.9 245
     Consumer Response 0.0 56.8 18.5 18.5 6.2 81
     Human Capital 0.0 52.9 8.8 35.3 2.9 34
     Technology & Innovation 0.0 61.3 14.5 8.1 16.1 62
    Other Operations Respondents 0.0 54.4 11.8 7.4 26.5 68
Consumer Education and Engagement Division 0.0 46.4 17.9 17.9 17.9 28
External Affairs Division 0.0 73.3 6.7 0.0 20.0 15
Legal Division 0.0 67.6 2.7 10.8 18.9 37
Other 0.0 37.5 0.0 33.3 29.2 24
Research, Markets and Regulations Division 0.0 67.1 8.2 4.1 20.5 73
Selected ‘no response’ 0.0 45.5 9.1 18.2 27.3 11
Gender 0.0 56.7 11.2 15.5 16.7 330
   Female
   Male 0.0 66.8 10.7 10.7 11.7 401
   No Gender specified 0.0 40.0 16.7 25.6 17.8 90
   Selected ‘no response’ 0.0 48.3 13.8 20.7 17.2 29
Age 0.0 61.4 11.2 12.0 15.4 383
   <40
   40+ 0.0 59.4 11.4 15.4 13.8 429
  Selected ‘no response’ 0.0 39.5 18.4 28.9 13.2 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 59.2 10.2 14.3 16.3 49
   Asian
   Black 47.2 14.6 19.5 18.7 123
   Hispanic 58.0 14.0 16.0 12.0 50
   White 67.8 7.7 10.2 14.3 453
   No Race Specified 46.7 17.6 20.5 15.2 210

d. Managers in my office are held accountable for achieving results that help CFPB meet its goals and priorities.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 47.6 11.0 15.6 25.8 848
Divisions and Large Offices 0.0 47.5 13.0 15.4 24.1 415
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 45.1 11.3 21.1 22.5 71
    Supervision - Midwest Region 0.0 44.9 20.5 11.5 23.1 78
    Supervision - Northeast Region 0.0 51.0 10.2 18.4 20.4 49
    Supervision - Southeast Region 0.0 42.1 15.8 15.8 26.3 76
    Supervision - West Region 0.0 60.9 8.7 8.7 21.7 69
   Other SEFL Respondents 0.0 43.1 9.7 18.1 29.2 72
Operations Division 0.0 46.5 10.3 20.2 23.0 243
     Consumer Response 0.0 50.0 8.8 26.3 15.0 80
     Human Capital 0.0 48.6 0.0 37.1 14.3 35
     Technology & Innovation 0.0 39.3 19.7 13.1 27.9 61
    Other Operations Respondents 0.0 47.8 9.0 10.4 32.8 67
Consumer Education and Engagement Division 0.0 46.4 17.9 3.6 32.1 28
External Affairs Division 0.0 80.0 0.0 0.0 20.0 15
Legal Division 0.0 41.0 10.3 7.7 41.0 39
Other 0.0 45.8 0.0 29.2 25.0 24
Research, Markets and Regulations Division 0.0 52.1 5.5 8.2 34.2 73
Selected ‘no response’ 0.0 36.4 9.1 18.2 36.4 11
Gender 0.0 48.9 7.6 15.3 28.1 327
   Female
   Male 0.0 52.0 12.9 12.6 22.5 404
   No Gender specified 0.0 26.1 13.6 28.4 31.8 88
   Selected ‘no response’ 0.0 37.9 13.8 20.7 27.6 29
Age 0.0 49.4 9.4 14.5 26.8 385
   <40
   40+ 0.0 48.2 11.7 15.0 25.1 427
  Selected ‘no response’ 0.0 22.2 19.4 33.3 25.0 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 53.1 10.2 14.3 22.4 49
   Asian
   Black 49.6 10.6 18.7 21.1 123
   Hispanic 58.0 4.0 18.0 20.0 50
   White 50.8 9.3 11.3 28.7 453
   No Race Specified 35.4 16.7 22.0 25.8 209

e. Managers in my office are held accountable for how they manage and develop the supervisors/managers who report to them.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 33.4 11.9 23.3 31.5 851
Divisions and Large Offices 0.0 32.9 13.7 22.4 31.0 416
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 30.6 9.7 30.6 29.2 72
    Supervision - Midwest Region 0.0 33.8 16.9 19.5 29.9 77
    Supervision - Northeast Region 0.0 42.0 8.0 24.0 26.0 50
    Supervision - Southeast Region 0.0 26.0 20.8 22.1 31.2 77
    Supervision - West Region 0.0 44.9 11.6 11.6 31.9 69
   Other SEFL Respondents 0.0 23.9 12.7 26.8 36.6 71
Operations Division 0.0 34.4 10.1 27.5 27.9 247
     Consumer Response 0.0 35.8 8.6 33.3 22.2 81
     Human Capital 0.0 28.6 2.9 48.6 20.0 35
     Technology & Innovation 0.0 30.2 15.9 22.2 31.7 63
    Other Operations Respondents 0.0 39.7 10.3 14.7 35.3 68
Consumer Education and Engagement Division 0.0 28.6 21.4 14.3 35.7 28
External Affairs Division 0.0 64.3 14.3 7.1 14.3 14
Legal Division 0.0 33.3 12.8 12.8 41.0 39
Other 0.0 37.5 0.0 33.3 29.2 24
Research, Markets and Regulations Division 0.0 27.8 6.9 23.6 41.7 72
Selected ‘no response’ 0.0 27.3 9.1 18.2 45.5 11
Gender 0.0 31.6 10.9 23.1 34.3 329
   Female
   Male 0.0 38.6 12.4 20.1 28.9 402
   No Gender specified 0.0 20.7 10.9 35.9 32.6 92
   Selected ‘no response’ 0.0 21.4 17.9 28.6 32.1 28
Age 0.0 33.5 11.9 21.8 32.7 385
   <40
   40+ 0.0 35.0 11.7 22.7 30.6 428
  Selected ‘no response’ 0.0 13.2 13.2 44.7 28.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 28.6 12.2 24.5 34.7 49
   Asian
   Black 35.0 13.0 26.0 26.0 123
   Hispanic 36.0 8.0 26.0 30.0 50
   White 35.7 10.1 18.9 35.2 454
   No Race Specified 26.2 15.7 30.0 28.1 210

f. Over the past 12 months, CFPB employees in my current office left because they were dissatisfied with a manager.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 25.2 11.3 21.2 42.3 853
Divisions and Large Offices 0.0 27.3 12.7 18.0 42.0 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 47.9 2.8 11.3 38.0 71
    Supervision - Midwest Region 0.0 21.8 15.4 16.7 46.2 78
    Supervision - Northeast Region 0.0 32.0 12.0 14.0 42.0 50
    Supervision - Southeast Region 0.0 25.0 21.1 14.5 39.5 76
    Supervision - West Region 0.0 20.0 10.0 30.0 40.0 70
   Other SEFL Respondents 0.0 19.4 13.9 20.8 45.8 72
Operations Division 0.0 28.3 9.3 19.8 42.5 247
     Consumer Response 0.0 30.9 11.1 25.9 32.1 81
     Human Capital 0.0 42.9 8.6 5.7 42.9 35
     Technology & Innovation 0.0 29.0 9.7 9.7 51.6 62
    Other Operations Respondents 0.0 17.4 7.2 29.0 46.4 69
Consumer Education and Engagement Division 0.0 17.9 10.7 35.7 35.7 28
External Affairs Division 0.0 13.3 6.7 46.7 33.3 15
Legal Division 0.0 21.1 5.3 31.6 42.1 38
Other 0.0 17.4 17.4 21.7 43.5 23
Research, Markets and Regulations Division 0.0 12.2 12.2 28.4 47.3 74
Selected ‘no response’ 0.0 27.3 9.1 18.2 45.5 11
Gender 0.0 25.2 9.4 19.1 46.2 329
   Female
   Male 0.0 23.8 12.1 24.3 39.9 404
   No Gender specified 0.0 29.7 12.1 17.6 40.7 91
   Selected ‘no response’ 0.0 31.0 17.2 13.8 37.9 29
Age 0.0 27.5 9.4 19.0 44.2 385
   <40
   40+ 0.0 21.9 12.3 24.2 41.6 430
  Selected ‘no response’ 0.0 39.5 18.4 10.5 31.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 22.4 10.2 14.3 53.1 49
   Asian
   Black 24.4 14.6 24.4 36.6 123
   Hispanic 20.0 8.0 24.0 48.0 50
   White 23.6 7.9 21.4 47.1 454
   No Race Specified 28.8 16.5 18.9 35.8 212

18. Do you agree or disagree with the following statements on the head of your office? (In most cases, the office head is the Assistant Director and sometimes the Assistant Director also has an officer title (e.g., CFO, CIO, CHCO, etc.). The Regional Director is the office head for employees in a regional office.)

(View question)

a. I am satisfied with the policies and practices of the head of my office.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.1 11.9 22.1 6.8 854
Divisions and Large Offices 0.0 58.1 12.1 22.6 7.1 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 65.8 5.5 24.7 4.1 73
    Supervision - Midwest Region 0.0 64.1 12.8 16.7 6.4 78
    Supervision - Northeast Region 0.0 34.0 14.0 24.0 28.0 50
    Supervision - Southeast Region 0.0 50.0 14.5 27.6 7.9 76
    Supervision - West Region 0.0 71.8 15.5 12.7 0.0 71
   Other SEFL Respondents 0.0 55.6 11.1 30.6 2.8 72
Operations Division 0.0 55.3 13.0 22.8 8.9 246
     Consumer Response 0.0 45.0 13.8 40.0 1.3 80
     Human Capital 0.0 38.2 8.8 17.6 35.3 34
     Technology & Innovation 0.0 65.1 12.7 14.3 7.9 63
    Other Operations Respondents 0.0 66.7 14.5 13.0 5.8 69
Consumer Education and Engagement Division 0.0 65.4 7.7 23.1 3.8 26
External Affairs Division 0.0 73.3 13.3 13.3 0.0 15
Legal Division 0.0 66.7 12.8 15.4 5.1 39
Other 0.0 58.3 4.2 37.5 0.0 24
Research, Markets and Regulations Division 0.0 68.5 11.0 19.2 1.4 73
Selected ‘no response’ 0.0 63.6 9.1 9.1 18.2 11
Gender 0.0 60.9 12.5 22.0 4.6 327
   Female
   Male 0.0 64.0 10.1 18.2 7.6 406
   No Gender specified 0.0 37.0 16.3 34.8 12.0 92
   Selected ‘no response’ 0.0 41.4 17.2 37.9 3.4 29
Age 0.0 60.0 10.4 21.0 8.6 385
   <40
   40+ 0.0 60.8 11.8 22.3 5.1 431
  Selected ‘no response’ 0.0 31.6 28.9 31.6 7.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 69.4 8.2 18.4 4.1 49
   Asian
   Black 59.0 11.5 23.0 6.6 122
   Hispanic 56.0 10.0 24.0 10.0 50
   White 65.6 10.3 18.4 5.7 456
   No Race Specified 42.9 17.9 29.7 9.4 212

b. The head of my office has the skills and experience needed to effectively manage personnel issues (e.g. hiring, staff opportunities and development, performance management, promotions, handling of employee complaints, etc.).

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 58.4 12.2 19.8 9.6 853
Divisions and Large Offices 0.0 63.3 10.2 16.4 10.0 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 75.3 4.1 16.4 4.1 73
    Supervision - Midwest Region 0.0 66.7 11.5 12.8 9.0 78
    Supervision - Northeast Region 0.0 42.0 14.0 12.0 32.0 50
    Supervision - Southeast Region 0.0 51.9 13.0 22.1 13.0 77
    Supervision - West Region 0.0 81.4 7.1 7.1 4.3 70
   Other SEFL Respondents 0.0 56.9 12.5 26.4 4.2 72
Operations Division 0.0 51.4 14.3 22.0 12.2 245
     Consumer Response 0.0 40.0 16.3 37.5 6.3 80
     Human Capital 0.0 52.9 8.8 14.7 23.5 34
     Technology & Innovation 0.0 50.0 16.1 14.5 19.4 62
    Other Operations Respondents 0.0 65.2 13.0 14.5 7.2 69
Consumer Education and Engagement Division 0.0 42.9 17.9 35.7 3.6 28
External Affairs Division 0.0 60.0 0.0 40.0 0.0 15
Legal Division 0.0 66.7 15.4 10.3 7.7 39
Other 0.0 56.5 13.0 30.4 0.0 23
Research, Markets and Regulations Division 0.0 56.9 13.9 23.6 5.6 72
Selected ‘no response’ 0.0 45.5 18.2 18.2 18.2 11
Gender 0.0 56.1 13.7 22.9 7.3 328
   Female
   Male 0.0 64.9 9.9 15.1 10.1 404
   No Gender specified 0.0 39.1 18.5 25.0 17.4 92
   Selected ‘no response’ 0.0 55.2 6.9 34.5 3.4 29
Age 0.0 58.1 11.8 19.1 11.0 382
   <40
   40+ 0.0 61.0 11.1 19.4 8.5 433
  Selected ‘no response’ 0.0 31.6 28.9 31.6 7.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 66.7 8.3 18.8 6.3 48
   Asian
   Black 58.2 14.8 18.9 8.2 122
   Hispanic 64.0 12.0 14.0 10.0 50
   White 64.0 9.0 18.2 8.8 456
   No Race Specified 44.1 18.8 23.5 13.6 213

c. The head of my office maintains high standards of honesty and integrity.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 65.8 11.1 13.3 9.7 854
Divisions and Large Offices 0.0 65.8 9.3 13.4 11.5 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 76.1 5.6 8.5 9.9 71
    Supervision - Midwest Region 0.0 67.5 10.4 7.8 14.3 77
    Supervision - Northeast Region 0.0 42.0 16.0 12.0 30.0 50
    Supervision - Southeast Region 0.0 54.5 15.6 20.8 9.1 77
    Supervision - West Region 0.0 81.7 4.2 8.5 5.6 71
   Other SEFL Respondents 0.0 66.7 5.6 22.2 5.6 72
Operations Division 0.0 57.1 15.9 16.7 10.2 245
     Consumer Response 0.0 47.5 21.3 26.3 5.0 80
     Human Capital 0.0 47.1 8.8 17.6 26.5 34
     Technology & Innovation 0.0 61.3 17.7 9.7 11.3 62
    Other Operations Respondents 0.0 69.6 11.6 11.6 7.2 69
Consumer Education and Engagement Division 0.0 57.1 21.4 17.9 3.6 28
External Affairs Division 0.0 93.3 6.7 0.0 0.0 15
Legal Division 0.0 76.9 7.7 10.3 5.1 39
Other 0.0 75.0 4.2 20.8 0.0 24
Research, Markets and Regulations Division 0.0 86.5 8.1 2.7 2.7 74
Selected ‘no response’ 0.0 45.5 0.0 9.1 45.5 11
Gender 0.0 67.8 11.6 14.0 6.7 329
   Female
   Male 0.0 70.8 8.7 11.1 9.4 404
   No Gender specified 0.0 41.3 19.6 18.5 20.7 92
   Selected ‘no response’ 0.0 51.7 13.8 20.7 13.8 29
Age 0.0 69.6 10.6 9.6 10.1 385
   <40
   40+ 0.0 64.4 10.2 16.2 9.3 432
  Selected ‘no response’ 0.0 43.2 27.0 18.9 10.8 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.6 12.2 4.1 6.1 49
   Asian
   Black 63.1 9.8 15.6 11.5 122
   Hispanic 72.0 10.0 6.0 12.0 50
   White 74.1 6.8 11.2 7.9 455
   No Race Specified 46.9 21.1 18.3 13.6 213

d. The head of my office is held accountable for achieving results that help CFPB meet its goals and priorities.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 55.4 11.7 11.4 21.5 854
Divisions and Large Offices 0.0 52.5 11.5 11.5 24.5 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 50.0 4.2 11.1 34.7 72
    Supervision - Midwest Region 0.0 51.9 15.6 9.1 23.4 77
    Supervision - Northeast Region 0.0 40.8 18.4 10.2 30.6 49
    Supervision - Southeast Region 0.0 45.5 13.0 15.6 26.0 77
    Supervision - West Region 0.0 70.0 8.6 2.9 18.6 70
   Other SEFL Respondents 0.0 54.2 11.1 19.4 15.3 72
Operations Division 0.0 54.1 13.8 13.8 18.3 246
     Consumer Response 0.0 48.8 13.8 22.5 15.0 80
     Human Capital 0.0 35.3 14.7 14.7 35.3 34
     Technology & Innovation 0.0 61.9 12.7 6.3 19.0 63
    Other Operations Respondents 0.0 62.3 14.5 10.1 13.0 69
Consumer Education and Engagement Division 0.0 60.7 21.4 3.6 14.3 28
External Affairs Division 0.0 86.7 0.0 6.7 6.7 15
Legal Division 0.0 51.3 10.3 5.1 33.3 39
Other 0.0 70.8 4.2 20.8 4.2 24
Research, Markets and Regulations Division 0.0 66.2 8.1 5.4 20.3 74
Selected ‘no response’ 0.0 45.5 9.1 18.2 27.3 11
Gender 0.0 59.2 8.5 13.0 19.3 331
   Female
   Male 0.0 57.7 11.1 9.2 22.0 404
   No Gender specified 0.0 33.7 25.0 15.2 26.1 92
   Selected ‘no response’ 0.0 48.1 14.8 11.1 25.9 27
Age 0.0 58.6 9.9 10.4 21.1 384
   <40
   40+ 0.0 55.1 12.0 11.3 21.5 432
  Selected ‘no response’ 0.0 26.3 26.3 21.1 26.3 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 71.4 0 8.2 20.4 49
   Asian
   Black 58.7 9.9 14.9 16.5 121
   Hispanic 65.3 6.1 10.2 18.4 49
   White 58.2 8.8 8.8 24.2 455
   No Race Specified 42.7 22.5 14.1 20.7 213

e. The head of my office is held accountable for how she/he manages personnel issues (e.g., hiring, staff opportunities and development, performance management, promotions, handling of employee complaints, etc.).

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 41.4 12.7 19.6 26.3 851
Divisions and Large Offices 0.0 39.2 12.7 18.2 29.9 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 38.4 8.2 13.7 39.7 73
    Supervision - Midwest Region 0.0 41.6 14.3 16.9 27.3 77
    Supervision - Northeast Region 0.0 32.0 16.0 18.0 34.0 50
    Supervision - Southeast Region 0.0 32.5 14.3 24.7 28.6 77
    Supervision - West Region 0.0 52.2 13.0 8.7 26.1 69
   Other SEFL Respondents 0.0 37.5 11.1 26.4 25.0 72
Operations Division 0.0 41.2 13.6 23.9 21.4 243
     Consumer Response 0.0 30.8 17.9 35.9 15.4 78
     Human Capital 0.0 29.4 11.8 20.6 38.2 34
     Technology & Innovation 0.0 45.2 11.3 14.5 29.0 62
    Other Operations Respondents 0.0 55.1 11.6 20.3 13.0 69
Consumer Education and Engagement Division 0.0 39.3 21.4 17.9 21.4 28
External Affairs Division 0.0 73.3 13.3 6.7 6.7 15
Legal Division 0.0 34.2 13.2 13.2 39.5 38
Other 0.0 62.5 4.2 29.2 4.2 24
Research, Markets and Regulations Division 0.0 45.9 8.1 17.6 28.4 74
Selected ‘no response’ 0.0 36.4 18.2 18.2 27.3 11
Gender 0.0 42.1 13.6 19.1 25.2 330
   Female
   Male 0.0 44.6 11.2 17.5 26.7 401
   No Gender specified 0.0 26.4 17.6 30.8 25.3 91
   Selected ‘no response’ 0.0 34.5 6.9 20.7 37.9 29
Age 0.0 42.9 12.6 17.6 26.8 380
   <40
   40+ 0.0 42.4 12.0 19.8 25.8 434
  Selected ‘no response’ 0.0 13.5 21.6 37.8 27.0 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 54.2 8.3 14.6 22.9 48
   Asian
   Black 45.0 10.8 21.7 22.5 120
   Hispanic 53.1 10.2 12.2 24.5 49
   White 44.5 9.9 16.2 29.4 456
   No Race Specified 28.0 20.9 27.5 23.7 211

f. The head of my office prioritizes projects and assignments to efficiently allocate bureau resources and keep workloads reasonable.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 50.0 14.1 22.3 13.6 852
Divisions and Large Offices 0.0 49.3 13.4 21.5 15.8 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 54.2 12.5 16.7 16.7 72
    Supervision - Midwest Region 0.0 49.4 13.0 18.2 19.5 77
    Supervision - Northeast Region 0.0 34.0 14.0 18.0 34.0 50
    Supervision - Southeast Region 0.0 50.6 14.3 22.1 13.0 77
    Supervision - West Region 0.0 57.7 12.7 22.5 7.0 71
   Other SEFL Respondents 0.0 45.1 14.1 31.0 9.9 71
Operations Division 0.0 49.0 15.2 22.2 13.6 243
     Consumer Response 0.0 38.0 19.0 32.9 10.1 79
     Human Capital 0.0 25.0 21.9 15.6 37.5 32
     Technology & Innovation 0.0 63.5 11.1 14.3 11.1 63
    Other Operations Respondents 0.0 59.4 11.6 20.3 8.7 69
Consumer Education and Engagement Division 0.0 46.4 17.9 32.1 3.6 28
External Affairs Division 0.0 66.7 13.3 20.0 0.0 15
Legal Division 0.0 51.3 20.5 10.3 17.9 39
Other 0.0 70.8 4.2 25.0 0.0 24
Research, Markets and Regulations Division 0.0 48.6 13.5 29.7 8.1 74
Selected ‘no response’ 0.0 45.5 9.1 18.2 27.3 11
Gender 0.0 49.4 13.9 26.4 10.3 330
   Female
   Male 0.0 55.0 13.2 17.2 14.7 402
   No Gender specified 0.0 31.9 16.5 29.7 22.0 91
   Selected ‘no response’ 0.0 44.8 20.7 24.1 10.3 29
Age 0.0 50.7 13.6 21.5 14.2 381
   <40
   40+ 0.0 50.8 14.0 22.3 12.9 435
  Selected ‘no response’ 0.0 33.3 19.4 30.6 16.7 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 69.4 12.2 14.3 4.1 49
   Asian
   Black 50.4 17.4 19.8 12.4 121
   Hispanic 65.3 8.2 14.3 12.2 49
   White 53.1 10.7 22.1 14.2 458
   No Race Specified 37.3 19.6 27.3 15.8 209

19. Do you agree or disagree with the following statements on senior leaders above the head of your office?

(View question)

a. I am satisfied with the policies and practices of senior leaders.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 53.6 13.3 26.3 6.8 856
Divisions and Large Offices 0.0 51.0 13.3 29.0 6.7 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 56.2 6.8 24.7 12.3 73
    Supervision - Midwest Region 0.0 50.0 15.4 24.4 10.3 78
    Supervision - Northeast Region 0.0 34.0 16.0 42.0 8.0 50
    Supervision - Southeast Region 0.0 51.3 15.8 30.3 2.6 76
    Supervision - West Region 0.0 57.7 14.1 23.9 4.2 71
   Other SEFL Respondents 0.0 51.4 12.5 33.3 2.8 72
Operations Division 0.0 51.0 14.7 24.1 10.2 245
     Consumer Response 0.0 47.5 23.8 22.5 6.3 80
     Human Capital 0.0 37.1 11.4 42.9 8.6 35
     Technology & Innovation 0.0 61.3 6.5 12.9 19.4 62
    Other Operations Respondents 0.0 52.9 13.2 26.5 7.4 68
Consumer Education and Engagement Division 0.0 50.0 25.0 25.0 0.0 28
External Affairs Division 0.0 81.3 6.3 12.5 0.0 16
Legal Division 0.0 63.2 10.5 23.7 2.6 38
Other 0.0 66.7 4.2 25.0 4.2 24
Research, Markets and Regulations Division 0.0 64.9 9.5 23.0 2.7 74
Selected ‘no response’ 0.0 45.5 18.2 27.3 9.1 11
Gender 0.0 52.9 13.2 27.6 6.3 333
   Female
   Male 0.0 60.9 11.9 21.0 6.2 404
   No Gender specified 0.0 31.9 16.5 39.6 12.1 91
   Selected ‘no response’ 0.0 28.6 25.0 42.9 3.6 28
Age 0.0 55.6 11.4 23.9 9.1 385
   <40
   40+ 0.0 53.2 14.3 27.9 4.6 434
  Selected ‘no response’ 0.0 37.8 21.6 32.4 8.1 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 56.3 14.6 18.8 10.4 48
   Asian
   Black 46.8 17.7 29.0 6.5 124
   Hispanic 56.0 6.0 34.0 4.0 50
   White 62.0 9.8 23.6 4.6 458
   No Race Specified 37.4 19.4 32.7 10.4 211

b. My organization's senior leaders maintain high standards of honesty and integrity.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.2 14.4 16.3 10.2 855
Divisions and Large Offices 0.0 59.3 12.2 17.7 10.8 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 65.8 5.5 15.1 13.7 73
    Supervision - Midwest Region 0.0 53.8 12.8 16.7 16.7 78
    Supervision - Northeast Region 0.0 49.0 16.3 22.4 12.2 49
    Supervision - Southeast Region 0.0 58.7 16.0 20.0 5.3 75
    Supervision - West Region 0.0 61.1 15.3 12.5 11.1 72
   Other SEFL Respondents 0.0 64.8 8.5 21.1 5.6 71
Operations Division 0.0 50.8 20.3 15.9 13.0 246
     Consumer Response 0.0 46.3 30.0 12.5 11.3 80
     Human Capital 0.0 37.1 20.0 37.1 5.7 35
     Technology & Innovation 0.0 58.7 12.7 3.2 25.4 63
    Other Operations Respondents 0.0 55.9 16.2 20.6 7.4 68
Consumer Education and Engagement Division 0.0 67.9 17.9 14.3 0.0 28
External Affairs Division 0.0 87.5 0.0 6.3 6.3 16
Legal Division 0.0 65.8 15.8 13.2 5.3 38
Other 0.0 62.5 12.5 20.8 4.2 24
Research, Markets and Regulations Division 0.0 74.3 8.1 12.2 5.4 74
Selected ‘no response’ 0.0 45.5 18.2 18.2 18.2 11
Gender 0.0 54.5 16.3 19.0 10.2 332
   Female
   Male 0.0 68.1 11.1 11.9 8.9 404
   No Gender specified 0.0 40.7 19.8 24.2 15.4 91
   Selected ‘no response’ 0.0 46.4 21.4 21.4 10.7 28
Age 0.0 63.2 11.5 14.6 10.7 383
   <40
   40+ 0.0 57.2 15.6 17.5 9.7 435
  Selected ‘no response’ 0.0 40.5 29.7 18.9 10.8 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 63.8 4.3 14.9 17.0 47
   Asian
   Black 43.5 26.6 18.5 11.3 124
   Hispanic 66.0 6.0 20.0 8.0 50
   White 69.1 9.8 12.5 8.5 457
   No Race Specified 44.3 20.3 22.6 12.7 212

c. Senior leaders prioritize projects and assignments to efficiently allocate bureau resources and keep workloads reasonable.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 41.6 15.0 29.0 14.4 855
Divisions and Large Offices 0.0 43.0 14.3 28.2 14.6 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 45.2 6.8 26.0 21.9 73
    Supervision - Midwest Region 0.0 46.2 16.7 23.1 14.1 78
    Supervision - Northeast Region 0.0 30.6 14.3 36.7 18.4 49
    Supervision - Southeast Region 0.0 48.7 18.4 22.4 10.5 76
    Supervision - West Region 0.0 43.1 18.1 23.6 15.3 72
   Other SEFL Respondents 0.0 39.4 11.3 40.8 8.5 71
Operations Division 0.0 37.8 16.7 27.2 18.3 246
     Consumer Response 0.0 41.3 20.0 22.5 16.3 80
     Human Capital 0.0 25.7 14.3 42.9 17.1 35
     Technology & Innovation 0.0 44.4 12.7 19.0 23.8 63
    Other Operations Respondents 0.0 33.8 17.6 32.4 16.2 68
Consumer Education and Engagement Division 0.0 42.9 17.9 39.3 0.0 28
External Affairs Division 0.0 75.0 6.3 12.5 6.3 16
Legal Division 0.0 43.2 2.7 37.8 16.2 37
Other 0.0 70.8 4.2 20.8 4.2 24
Research, Markets and Regulations Division 0.0 29.7 24.3 39.2 6.8 74
Selected ‘no response’ 0.0 36.4 9.1 18.2 36.4 11
Gender 0.0 36.7 16.0 34.0 13.3 332
   Female
   Male 0.0 49.6 14.1 22.6 13.6 403
   No Gender specified 0.0 25.0 15.2 38.0 21.7 92
   Selected ‘no response’ 0.0 39.3 14.3 32.1 14.3 28
Age 0.0 44.0 12.2 28.6 15.1 384
   <40
   40+ 0.0 41.5 16.6 28.8 13.1 434
  Selected ‘no response’ 0.0 18.9 24.3 35.1 21.6 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 47.9 8.3 29.2 14.6 48
   Asian
   Black 38.7 22.6 25.0 13.7 124
   Hispanic 44.9 12.2 32.7 10.2 49
   White 47.1 11.2 28.5 13.2 456
   No Race Specified 28.8 19.8 32.1 19.3 212

d. Senior leaders do not allow their political views to influence how they direct the bureau's work or compromise the bureau's efforts to do what is best for consumers.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 52.0 13.8 9.5 24.6 852
Divisions and Large Offices 0.0 50.4 13.9 10.1 25.7 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 59.7 8.3 8.3 23.6 72
    Supervision - Midwest Region 0.0 47.4 15.4 9.0 28.2 78
    Supervision - Northeast Region 0.0 48.0 6.0 10.0 36.0 50
    Supervision - Southeast Region 0.0 39.2 23.0 8.1 29.7 74
    Supervision - West Region 0.0 50.7 14.1 9.9 25.4 71
   Other SEFL Respondents 0.0 56.9 13.9 15.3 13.9 72
Operations Division 0.0 44.9 17.1 8.2 29.8 245
     Consumer Response 0.0 48.8 22.5 7.5 21.3 80
     Human Capital 0.0 34.3 17.1 14.3 34.3 35
     Technology & Innovation 0.0 45.2 9.7 4.8 40.3 62
    Other Operations Respondents 0.0 45.6 17.6 8.8 27.9 68
Consumer Education and Engagement Division 0.0 71.4 14.3 3.6 10.7 28
External Affairs Division 0.0 81.3 12.5 0.0 6.3 16
Legal Division 0.0 65.8 5.3 10.5 18.4 38
Other 0.0 69.6 4.3 13.0 13.0 23
Research, Markets and Regulations Division 0.0 62.2 8.1 13.5 16.2 74
Selected ‘no response’ 0.0 27.3 27.3 9.1 36.4 11
Gender 0.0 51.4 13.6 8.8 26.3 331
   Female
   Male 0.0 57.9 12.5 8.2 21.4 401
   No Gender specified 0.0 31.5 18.5 19.6 30.4 92
   Selected ‘no response’ 0.0 42.9 21.4 3.6 32.1 28
Age 0.0 54.2 12.8 9.9 23.0 382
   <40
   40+ 0.0 51.7 14.1 9.0 25.2 433
  Selected ‘no response’ 0.0 32.4 21.6 10.8 35.1 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 54.2 10.4 10.4 25.0 48
   Asian
   Black 42.6 28.7 4.9 23.8 122
   Hispanic 51.0 16.3 8.2 24.5 49
   White 61.7 7.5 7.5 23.3 454
   No Race Specified 35.4 19.8 15.6 29.2 212

20. Do you agree or disagree with the following statements on communication and collaboration?

(View question)

a. It is easy to find information about internal policies and guidance on CFPB's wiki.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 48.7 7.4 43.6 0.4 855
Divisions and Large Offices 0.0 39.7 7.4 52.4 0.5 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 55.6 6.9 36.1 1.4 72
    Supervision - Midwest Region 0.0 33.3 6.4 60.3 0.0 78
    Supervision - Northeast Region 0.0 38.0 2.0 60.0 0.0 50
    Supervision - Southeast Region 0.0 34.7 10.7 53.3 1.3 75
    Supervision - West Region 0.0 29.6 12.7 57.7 0.0 71
   Other SEFL Respondents 0.0 47.2 4.2 48.6 0.0 72
Operations Division 0.0 56.9 8.1 34.6 0.4 246
     Consumer Response 0.0 61.3 7.5 31.3 0.0 80
     Human Capital 0.0 52.9 5.9 41.2 0.0 34
     Technology & Innovation 0.0 61.9 4.8 31.7 1.6 63
    Other Operations Respondents 0.0 49.3 13.0 37.7 0.0 69
Consumer Education and Engagement Division 0.0 48.1 11.1 40.7 0.0 27
External Affairs Division 0.0 68.8 12.5 18.8 0.0 16
Legal Division 0.0 69.2 0.0 30.8 0.0 39
Other 0.0 70.8 4.2 25.0 0.0 24
Research, Markets and Regulations Division 0.0 51.4 6.8 41.9 0.0 74
Selected ‘no response’ 0.0 36.4 9.1 54.5 0.0 11
Gender 0.0 48.8 6.4 44.8 0.0 330
   Female
   Male 0.0 49.9 7.9 42.0 0.2 405
   No Gender specified 0.0 45.7 6.5 45.7 2.2 92
   Selected ‘no response’ 0.0 39.3 14.3 46.4 0.0 28
Age 0.0 53.7 6.7 39.0 0.5 387
   <40
   40+ 0.0 45.5 7.7 46.6 0.2 431
  Selected ‘no response’ 0.0 32.4 10.8 56.8 0.0 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 53.1 12.2 34.7 0 49
   Asian
   Black 48.4 8.1 42.7 0.8 124
   Hispanic 50.0 6.0 44.0 0 50
   White 49.7 5.3 44.9 0.2 457
   No Race Specified 47.6 9.5 41.9 1.0 210

b. Senior leaders above the head of my office ensure that employees at all levels are included in the flow of relevant information.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 50.2 16.8 27.1 6.0 857
Divisions and Large Offices 0.0 49.3 17.1 27.1 6.4 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 47.9 16.4 26.0 9.6 73
    Supervision - Midwest Region 0.0 48.7 12.8 30.8 7.7 78
    Supervision - Northeast Region 0.0 36.0 18.0 44.0 2.0 50
    Supervision - Southeast Region 0.0 49.3 24.0 18.7 8.0 75
    Supervision - West Region 0.0 61.1 18.1 15.3 5.6 72
   Other SEFL Respondents 0.0 48.6 13.9 33.3 4.2 72
Operations Division 0.0 45.5 21.5 28.5 4.5 246
     Consumer Response 0.0 47.5 20.0 27.5 5.0 80
     Human Capital 0.0 41.2 8.8 41.2 8.8 34
     Technology & Innovation 0.0 42.9 22.2 30.2 4.8 63
    Other Operations Respondents 0.0 47.8 29.0 21.7 1.4 69
Consumer Education and Engagement Division 0.0 53.6 10.7 32.1 3.6 28
External Affairs Division 0.0 81.3 12.5 6.3 0.0 16
Legal Division 0.0 56.4 10.3 20.5 12.8 39
Other 0.0 58.3 8.3 33.3 0.0 24
Research, Markets and Regulations Division 0.0 61.6 8.2 24.7 5.5 73
Selected ‘no response’ 0.0 18.2 18.2 36.4 27.3 11
Gender 0.0 45.8 17.0 31.8 5.5 330
   Female
   Male 0.0 56.3 15.7 21.9 6.1 407
   No Gender specified 0.0 41.3 18.5 35.9 4.3 92
   Selected ‘no response’ 0.0 42.9 25.0 17.9 14.3 28
Age 0.0 47.7 16.8 29.5 6.0 386
   <40
   40+ 0.0 54.4 16.4 23.5 5.8 434
  Selected ‘no response’ 0.0 27.0 21.6 43.2 8.1 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 51.0 16.3 26.5 6.1 49
   Asian
   Black 50.4 21.1 22.8 5.7 123
   Hispanic 58.0 24.0 16.0 2.0 50
   White 53.6 14.4 25.8 6.1 457
   No Race Specified 41.8 18.8 32.9 6.6 213

c. The head of my office and managers in my office ensure that employees at all levels are included in the flow of relevant information. (Reminder: Managers are individuals who supervise one or more supervisors or managers.)

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 55.8 14.4 26.2 3.6 852
Divisions and Large Offices 0.0 53.6 13.6 28.7 4.1 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 50.7 12.3 31.5 5.5 73
    Supervision - Midwest Region 0.0 53.2 18.2 24.7 3.9 77
    Supervision - Northeast Region 0.0 46.0 14.0 38.0 2.0 50
    Supervision - Southeast Region 0.0 50.7 16.0 25.3 8.0 75
    Supervision - West Region 0.0 70.4 14.1 14.1 1.4 71
   Other SEFL Respondents 0.0 48.6 6.9 41.7 2.8 72
Operations Division 0.0 57.3 15.0 24.0 3.7 246
     Consumer Response 0.0 51.3 16.3 30.0 2.5 80
     Human Capital 0.0 44.1 11.8 41.2 2.9 34
     Technology & Innovation 0.0 61.9 11.1 19.0 7.9 63
    Other Operations Respondents 0.0 66.7 18.8 13.0 1.4 69
Consumer Education and Engagement Division 0.0 64.3 7.1 28.6 0.0 28
External Affairs Division 0.0 87.5 6.3 6.3 0.0 16
Legal Division 0.0 64.9 18.9 16.2 0.0 37
Other 0.0 45.8 8.3 41.7 4.2 24
Research, Markets and Regulations Division 0.0 56.2 20.5 21.9 1.4 73
Selected ‘no response’ 0.0 20.0 20.0 30.0 30.0 10
Gender 0.0 55.2 12.1 30.0 2.7 330
   Female
   Male 0.0 59.4 15.8 21.0 3.7 404
   No Gender specified 0.0 43.3 16.7 35.6 4.4 90
   Selected ‘no response’ 0.0 50.0 14.3 25.0 10.7 28
Age 0.0 55.2 12.6 28.0 4.2 382
   <40
   40+ 0.0 59.0 14.7 23.5 2.8 434
  Selected ‘no response’ 0.0 22.2 30.6 38.9 8.3 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 63.3 10.2 22.4 4.1 49
   Asian
   Black 61.3 16.1 19.4 3.2 124
   Hispanic 72.0 8.0 18.0 2.0 50
   White 57.6 13.4 24.8 4.2 455
   No Race Specified 46.4 16.3 34.4 2.9 209

d. My office supports open, two-way communication between staff and management.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 64.3 13.7 20.4 1.6 855
Divisions and Large Offices 0.0 58.1 15.3 24.6 1.9 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 54.8 12.3 30.1 2.7 73
    Supervision - Midwest Region 0.0 68.8 18.2 10.4 2.6 77
    Supervision - Northeast Region 0.0 44.9 24.5 28.6 2.0 49
    Supervision - Southeast Region 0.0 53.3 18.7 25.3 2.7 75
    Supervision - West Region 0.0 69.4 12.5 18.1 0.0 72
   Other SEFL Respondents 0.0 52.8 8.3 37.5 1.4 72
Operations Division 0.0 66.3 15.4 16.3 2.0 246
     Consumer Response 0.0 62.5 16.3 21.3 0.0 80
     Human Capital 0.0 57.1 14.3 25.7 2.9 35
     Technology & Innovation 0.0 68.3 15.9 11.1 4.8 63
    Other Operations Respondents 0.0 73.5 14.7 10.3 1.5 68
Consumer Education and Engagement Division 0.0 82.1 3.6 14.3 0.0 28
External Affairs Division 0.0 93.8 6.3 0.0 0.0 16
Legal Division 0.0 81.6 5.3 13.2 0.0 38
Other 0.0 58.3 8.3 33.3 0.0 24
Research, Markets and Regulations Division 0.0 70.3 12.2 17.6 0.0 74
Selected ‘no response’ 0.0 81.8 0.0 9.1 9.1 11
Gender 0.0 63.4 12.4 23.6 0.6 331
   Female
   Male 0.0 70.5 12.1 15.6 1.7 404
   No Gender specified 0.0 45.7 22.8 28.3 3.3 92
   Selected ‘no response’ 0.0 46.4 21.4 25.0 7.1 28
Age 0.0 65.6 13.0 19.0 2.3 384
   <40
   40+ 0.0 65.2 13.6 20.7 0.5 434
  Selected ‘no response’ 0.0 40.5 21.6 29.7 8.1 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 73.5 8.2 16.3 2.0 49
   Asian
   Black 66.9 15.3 16.9 0.8 124
   Hispanic 78.0 10.0 12.0 0 50
   White 70.6 10.5 16.9 2.0 456
   No Race Specified 47.9 19.4 30.3 2.4 211

e. I have a voice in decisions that affect me and my work environment.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 56.9 12.1 29.6 1.4 854
Divisions and Large Offices 0.0 50.5 13.6 34.0 1.9 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 53.4 9.6 34.2 2.7 73
    Supervision - Midwest Region 0.0 50.0 15.4 32.1 2.6 78
    Supervision - Northeast Region 0.0 36.0 18.0 44.0 2.0 50
    Supervision - Southeast Region 0.0 45.3 13.3 38.7 2.7 75
    Supervision - West Region 0.0 58.3 18.1 22.2 1.4 72
   Other SEFL Respondents 0.0 55.6 8.3 36.1 0.0 72
Operations Division 0.0 58.4 12.3 28.0 1.2 243
     Consumer Response 0.0 46.3 15.0 38.8 0.0 80
     Human Capital 0.0 46.9 15.6 37.5 0.0 32
     Technology & Innovation 0.0 65.1 7.9 22.2 4.8 63
    Other Operations Respondents 0.0 72.1 11.8 16.2 0.0 68
Consumer Education and Engagement Division 0.0 71.4 7.1 21.4 0.0 28
External Affairs Division 0.0 87.5 0.0 12.5 0.0 16
Legal Division 0.0 68.4 18.4 13.2 0.0 38
Other 0.0 54.2 12.5 33.3 0.0 24
Research, Markets and Regulations Division 0.0 68.9 5.4 25.7 0.0 74
Selected ‘no response’ 0.0 72.7 0.0 18.2 9.1 11
Gender 0.0 57.8 9.1 32.8 0.3 329
   Female
   Male 0.0 61.0 13.6 24.0 1.5 405
   No Gender specified 0.0 41.3 16.3 38.0 4.3 92
   Selected ‘no response’ 0.0 39.3 10.7 46.4 3.6 28
Age 0.0 57.1 13.4 28.0 1.6 382
   <40
   40+ 0.0 59.5 10.1 29.2 1.1 435
  Selected ‘no response’ 0.0 24.3 21.6 51.4 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 61.2 6.1 32.7 0 49
   Asian
   Black 54.1 15.6 29.5 0.8 122
   Hispanic 64.0 16.0 20.0 0 50
   White 63.7 10.3 24.5 1.5 457
   No Race Specified 41.7 16.1 39.8 2.4 211

f. Communication and collaboration between my office and other offices in CFPB is constructive.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 56.0 16.7 22.4 4.9 856
Divisions and Large Offices 0.0 50.2 19.9 23.0 6.9 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 54.2 13.9 26.4 5.6 72
    Supervision - Midwest Region 0.0 48.7 17.9 17.9 15.4 78
    Supervision - Northeast Region 0.0 46.9 28.6 22.4 2.0 49
    Supervision - Southeast Region 0.0 52.0 22.7 20.0 5.3 75
    Supervision - West Region 0.0 43.1 27.8 20.8 8.3 72
   Other SEFL Respondents 0.0 55.6 11.1 30.6 2.8 72
Operations Division 0.0 54.5 15.9 25.6 4.1 246
     Consumer Response 0.0 45.0 15.0 33.8 6.3 80
     Human Capital 0.0 51.4 8.6 40.0 0.0 35
     Technology & Innovation 0.0 60.3 15.9 17.5 6.3 63
    Other Operations Respondents 0.0 61.8 20.6 16.2 1.5 68
Consumer Education and Engagement Division 0.0 67.9 7.1 21.4 3.6 28
External Affairs Division 0.0 87.5 6.3 6.3 0.0 16
Legal Division 0.0 76.9 7.7 12.8 2.6 39
Other 0.0 70.8 16.7 12.5 0.0 24
Research, Markets and Regulations Division 0.0 67.6 12.2 20.3 0.0 74
Selected ‘no response’ 0.0 45.5 18.2 27.3 9.1 11
Gender 0.0 56.8 15.7 24.2 3.3 331
   Female
   Male 0.0 59.4 17.2 19.5 3.9 406
   No Gender specified 0.0 41.8 18.7 27.5 12.1 91
   Selected ‘no response’ 0.0 42.9 14.3 28.6 14.3 28
Age 0.0 57.9 18.4 20.5 3.1 385
   <40
   40+ 0.0 56.7 14.1 23.0 6.2 434
  Selected ‘no response’ 0.0 27.0 29.7 35.1 8.1 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 58.3 16.7 25.0 0 48
   Asian
   Black 53.2 19.4 24.2 3.2 124
   Hispanic 56.0 18.0 24.0 2.0 50
   White 61.7 13.8 20.1 4.4 457
   No Race Specified 43.4 20.8 27.4 8.5 212

21. How effective or ineffective is collaboration between the following work units?

(View question)

a. Between staff in the region and staff in headquarters.

(View question)

  Non-responses

Very/Somewhat Effective
Neither Effective
nor Ineffective
Somewhat/Very Ineffective
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 39.3 8.6 19.0 33.0 857
Divisions and Large Offices 0.0 53.9 8.1 26.6 11.4 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 60.3 5.5 12.3 21.9 73
    Supervision - Midwest Region 0.0 59.0 6.4 23.1 11.5 78
    Supervision - Northeast Region 0.0 46.0 8.0 42.0 4.0 50
    Supervision - Southeast Region 0.0 46.1 11.8 31.6 10.5 76
    Supervision - West Region 0.0 52.8 9.7 29.2 8.3 72
   Other SEFL Respondents 0.0 56.9 6.9 26.4 9.7 72
Operations Division 0.0 29.9 10.2 14.3 45.5 244
     Consumer Response 0.0 22.5 16.3 12.5 48.8 80
     Human Capital 0.0 42.4 6.1 24.2 27.3 33
     Technology & Innovation 0.0 37.1 3.2 8.1 51.6 62
    Other Operations Respondents 0.0 26.1 11.6 17.4 44.9 69
Consumer Education and Engagement Division 0.0 17.9 17.9 0.0 64.3 28
External Affairs Division 0.0 25.0 12.5 6.3 56.3 16
Legal Division 0.0 20.5 5.1 7.7 66.7 39
Other 0.0 29.2 8.3 12.5 50.0 24
Research, Markets and Regulations Division 0.0 14.9 4.1 9.5 71.6 74
Selected ‘no response’ 0.0 18.2 9.1 18.2 54.5 11
Gender 0.0 35.3 9.1 19.9 35.6 331
   Female
   Male 0.0 44.9 7.4 18.5 29.1 405
   No Gender specified 0.0 31.5 10.9 17.4 40.2 92
   Selected ‘no response’ 0.0 31.0 13.8 20.7 34.5 29
Age 0.0 37.7 7.5 17.9 36.9 385
   <40
   40+ 0.0 43.1 8.5 19.4 29.0 434
  Selected ‘no response’ 0.0 13.2 21.1 26.3 39.5 38



  Very/Somewhat
Effective
Neither Effective
nor Ineffective
Somewhat/Very
Ineffective
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 37.5 10.4 10.4 41.7 48
   Asian
   Black 39.5 10.5 23.4 26.6 124
   Hispanic 42.0 4.0 22.0 32.0 50
   White 40.8 6.4 18.2 34.6 456
   No Race Specified 35.0 13.1 20.1 31.8 214

b. Between staff in offices that support different components of CFPB's mission, such as enforcement, supervision, regulations, and research.

(View question)

  Non-responses

Very/Somewhat Effective
Neither Effective
nor Ineffective
Somewhat/Very Ineffective
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 52.3 11.7 21.1 14.9 857
Divisions and Large Offices 0.0 54.0 11.4 26.4 8.1 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 58.9 9.6 20.5 11.0 73
    Supervision - Midwest Region 0.0 60.3 7.7 21.8 10.3 78
    Supervision - Northeast Region 0.0 50.0 12.0 34.0 4.0 50
    Supervision - Southeast Region 0.0 48.1 13.0 28.6 10.4 77
    Supervision - West Region 0.0 49.3 14.1 26.8 9.9 71
   Other SEFL Respondents 0.0 56.3 12.7 29.6 1.4 71
Operations Division 0.0 41.9 13.0 17.5 27.6 246
     Consumer Response 0.0 43.8 17.5 23.8 15.0 80
     Human Capital 0.0 29.4 5.9 14.7 50.0 34
     Technology & Innovation 0.0 42.9 14.3 11.1 31.7 63
    Other Operations Respondents 0.0 44.9 10.1 17.4 27.5 69
Consumer Education and Engagement Division 0.0 59.3 11.1 11.1 18.5 27
External Affairs Division 0.0 87.5 12.5 0.0 0.0 16
Legal Division 0.0 64.1 5.1 10.3 20.5 39
Other 0.0 41.7 12.5 16.7 29.2 24
Research, Markets and Regulations Division 0.0 66.2 12.2 20.3 1.4 74
Selected ‘no response’ 0.0 36.4 9.1 9.1 45.5 11
Gender 0.0 50.0 12.7 22.1 15.2 330
   Female
   Male 0.0 57.1 9.6 20.4 12.8 406
   No Gender specified 0.0 46.7 13.0 18.5 21.7 92
   Selected ‘no response’ 0.0 27.6 24.1 27.6 20.7 29
Age 0.0 52.6 12.2 19.2 16.1 386
   <40
   40+ 0.0 55.0 10.4 22.2 12.5 433
  Selected ‘no response’ 0.0 18.4 21.1 28.9 31.6 38



  Very/Somewhat
Effective
Neither Effective
nor Ineffective
Somewhat/Very
Ineffective
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 57.1 8.2 24.5 10.2 49
   Asian
   Black 49.2 12.9 21.0 16.9 124
   Hispanic 50.0 10.0 24.0 16.0 50
   White 55.2 9.7 22.0 13.2 455
   No Race Specified 46.3 16.4 20.1 17.3 214

c. Between staff in Human Capital and staff in the offices they support.

(View question)

  Non-responses

Very/Somewhat Effective
Neither Effective
nor Ineffective
Somewhat/Very Ineffective
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 34.2 12.6 33.0 20.2 857
Divisions and Large Offices 0.0 32.8 12.1 35.9 19.2 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 30.1 4.1 42.5 23.3 73
    Supervision - Midwest Region 0.0 38.5 14.1 23.1 24.4 78
    Supervision - Northeast Region 0.0 24.5 8.2 51.0 16.3 49
    Supervision - Southeast Region 0.0 35.1 15.6 29.9 19.5 77
    Supervision - West Region 0.0 36.1 19.4 27.8 16.7 72
   Other SEFL Respondents 0.0 29.2 9.7 47.2 13.9 72
Operations Division 0.0 35.7 17.2 28.3 18.9 244
     Consumer Response 0.0 22.5 17.5 42.5 17.5 80
     Human Capital 0.0 61.8 8.8 20.6 8.8 34
     Technology & Innovation 0.0 39.7 15.9 12.7 31.7 63
    Other Operations Respondents 0.0 34.3 22.4 29.9 13.4 67
Consumer Education and Engagement Division 0.0 42.9 10.7 35.7 10.7 28
External Affairs Division 0.0 43.8 6.3 31.3 18.8 16
Legal Division 0.0 38.5 0.0 23.1 38.5 39
Other 0.0 33.3 4.2 45.8 16.7 24
Research, Markets and Regulations Division 0.0 32.4 10.8 32.4 24.3 74
Selected ‘no response’ 0.0 18.2 18.2 36.4 27.3 11
Gender 0.0 31.9 12.0 39.2 16.9 332
   Female
   Male 0.0 39.8 13.1 27.2 20.0 405
   No Gender specified 0.0 26.4 9.9 30.8 33.0 91
   Selected ‘no response’ 0.0 6.9 20.7 51.7 20.7 29
Age 0.0 30.6 10.9 35.1 23.4 385
   <40
   40+ 0.0 38.2 14.1 30.2 17.5 434
  Selected ‘no response’ 0.0 23.7 13.2 44.7 18.4 38



  Very/Somewhat
Effective
Neither Effective
nor Ineffective
Somewhat/Very
Ineffective
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 38.8 14.3 24.5 22.4 49
   Asian
   Black 41.1 12.1 33.9 12.9 124
   Hispanic 36.7 8.2 28.6 26.5 49
   White 33.6 12.5 32.7 21.3 456
   No Race Specified 30.0 14.1 34.7 21.1 213

d. Between staff in Technology and Innovation and staff in the offices they support.

(View question)

  Non-responses

Very/Somewhat Effective
Neither Effective
nor Ineffective
Somewhat/Very Ineffective
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 47.2 12.0 32.1 8.7 850
Divisions and Large Offices 0.0 49.0 9.1 35.2 6.7 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 50.0 5.6 34.7 9.7 72
    Supervision - Midwest Region 0.0 42.9 13.0 39.0 5.2 77
    Supervision - Northeast Region 0.0 69.4 0.0 26.5 4.1 49
    Supervision - Southeast Region 0.0 50.0 9.2 28.9 11.8 76
    Supervision - West Region 0.0 55.6 11.1 31.9 1.4 72
   Other SEFL Respondents 0.0 33.3 12.5 47.2 6.9 72
Operations Division 0.0 43.7 18.4 28.6 9.4 245
     Consumer Response 0.0 34.2 25.3 30.4 10.1 79
     Human Capital 0.0 32.4 14.7 38.2 14.7 34
     Technology & Innovation 0.0 68.3 9.5 14.3 7.9 63
    Other Operations Respondents 0.0 37.7 20.3 34.8 7.2 69
Consumer Education and Engagement Division 0.0 44.4 11.1 37.0 7.4 27
External Affairs Division 0.0 40.0 6.7 33.3 20.0 15
Legal Division 0.0 52.6 7.9 15.8 23.7 38
Other 0.0 47.8 13.0 21.7 17.4 23
Research, Markets and Regulations Division 0.0 47.9 9.6 38.4 4.1 73
Selected ‘no response’ 0.0 45.5 18.2 18.2 18.2 11
Gender 0.0 50.9 10.1 31.4 7.6 328
   Female
   Male 0.0 48.8 12.7 30.6 8.0 402
   No Gender specified 0.0 33.0 13.2 38.5 15.4 91
   Selected ‘no response’ 0.0 27.6 20.7 41.4 10.3 29
Age 0.0 46.7 13.1 30.5 9.7 383
   <40
   40+ 0.0 49.7 10.7 32.4 7.2 429
  Selected ‘no response’ 0.0 23.7 15.8 44.7 15.8 38



  Very/Somewhat
Effective
Neither Effective
nor Ineffective
Somewhat/Very
Ineffective
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 61.2 10.2 22.4 6.1 49
   Asian
   Black 51.6 14.8 23.8 9.8 122
   Hispanic 50.0 6.3 31.3 12.5 48
   White 50.3 9.1 31.8 8.8 453
   No Race Specified 36.0 18.5 37.4 8.1 211

e. Between travel specialists in the Finance Office and staff in the offices they support.

(View question)

  Non-responses

Very/Somewhat Effective
Neither Effective
nor Ineffective
Somewhat/Very Ineffective
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 32.3 13.1 27.8 26.8 854
Divisions and Large Offices 0.0 34.3 12.1 37.6 16.0 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 31.9 12.5 33.3 22.2 72
    Supervision - Midwest Region 0.0 32.1 12.8 41.0 14.1 78
    Supervision - Northeast Region 0.0 42.0 2.0 50.0 6.0 50
    Supervision - Southeast Region 0.0 41.6 13.0 29.9 15.6 77
    Supervision - West Region 0.0 33.8 14.1 46.5 5.6 71
   Other SEFL Respondents 0.0 26.4 15.3 29.2 29.2 72
Operations Division 0.0 34.2 16.0 13.2 36.6 243
     Consumer Response 0.0 14.1 23.1 20.5 42.3 78
     Human Capital 0.0 27.3 6.1 12.1 54.5 33
     Technology & Innovation 0.0 46.0 14.3 3.2 36.5 63
    Other Operations Respondents 0.0 49.3 14.5 14.5 21.7 69
Consumer Education and Engagement Division 0.0 39.3 21.4 32.1 7.1 28
External Affairs Division 0.0 66.7 6.7 6.7 20.0 15
Legal Division 0.0 15.4 5.1 10.3 69.2 39
Other 0.0 33.3 12.5 25.0 29.2 24
Research, Markets and Regulations Division 0.0 16.2 12.2 29.7 41.9 74
Selected ‘no response’ 0.0 18.2 9.1 45.5 27.3 11
Gender 0.0 31.2 12.1 28.5 28.2 330
   Female
   Male 0.0 35.8 13.1 26.4 24.7 405
   No Gender specified 0.0 25.6 12.2 27.8 34.4 90
   Selected ‘no response’ 0.0 17.2 27.6 37.9 17.2 29
Age 0.0 30.0 13.6 23.5 32.9 383
   <40
   40+ 0.0 35.8 12.2 30.3 21.7 433
  Selected ‘no response’ 0.0 15.8 18.4 42.1 23.7 38



  Very/Somewhat
Effective
Neither Effective
nor Ineffective
Somewhat/Very
Ineffective
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 38.8 14.3 22.4 24.5 49
   Asian
   Black 39.0 19.5 24.4 17.1 123
   Hispanic 34.0 12.0 32.0 22.0 50
   White 31.4 10.5 29.0 29.0 455
   No Race Specified 28.3 15.1 29.2 27.4 212

22. If there are any other issues, details, or information concerning leadership, management, communication, and collaboration that you would like us to know about, please use the space below to provide that information.

(View question)

data intentionally not reported


Section V: Diversity and Inclusion Efforts

Please review the following definitions of diversity and inclusion before completing this section of the survey:

Workforce diversity: A collection of individual attributes that together help agencies pursue organizational objectives efficiently and effectively. These include, but are not limited to, characteristics such as national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. The concept also encompasses differences among people concerning where they are from and where they have lived and their differences of thought and life experiences.

Inclusion: A culture that connects each employee to the organization; encourages collaboration, flexibility, and fairness; and leverages diversity throughout the organization so that all individuals are able to participate and contribute to their full potential.

(View question)

23. Do you agree or disagree with the following statements about diversity and inclusion?

(View question)

a. Differences among individuals (e.g., gender, race, national origin, religion, age, cultural background, disability, sexual orientation) are respected and valued.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 72.6 11.6 13.1 2.7 860
Divisions and Large Offices 0.0 72.5 12.1 13.0 2.4 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.9 12.3 13.7 4.1 73
    Supervision - Midwest Region 0.0 74.4 15.4 5.1 5.1 78
    Supervision - Northeast Region 0.0 76.0 12.0 12.0 0.0 50
    Supervision - Southeast Region 0.0 63.6 16.9 18.2 1.3 77
    Supervision - West Region 0.0 84.7 5.6 9.7 0.0 72
   Other SEFL Respondents 0.0 68.1 9.7 19.4 2.8 72
Operations Division 0.0 69.0 12.9 14.9 3.2 248
     Consumer Response 0.0 61.7 13.6 22.2 2.5 81
     Human Capital 0.0 60.0 20.0 17.1 2.9 35
     Technology & Innovation 0.0 82.5 7.9 4.8 4.8 63
    Other Operations Respondents 0.0 69.6 13.0 14.5 2.9 69
Consumer Education and Engagement Division 0.0 75.0 10.7 14.3 0.0 28
External Affairs Division 0.0 87.5 6.3 6.3 0.0 16
Legal Division 0.0 76.9 7.7 10.3 5.1 39
Other 0.0 75.0 8.3 16.7 0.0 24
Research, Markets and Regulations Division 0.0 77.8 9.7 9.7 2.8 72
Selected ‘no response’ 0.0 72.7 9.1 9.1 9.1 11
Gender 0.0 70.5 11.1 16.6 1.8 332
   Female
   Male 0.0 77.9 10.5 9.3 2.2 408
   No Gender specified 0.0 59.3 16.5 16.5 7.7 91
   Selected ‘no response’ 0.0 62.1 17.2 17.2 3.4 29
Age 0.0 76.0 11.4 9.8 2.8 387
   <40
   40+ 0.0 70.9 10.8 15.8 2.5 436
  Selected ‘no response’ 0.0 56.8 24.3 16.2 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 73.5 8.2 18.4 0 49
   Asian
   Black 58.5 14.6 24.4 2.4 123
   Hispanic 64.7 15.7 19.6 0 51
   White 82.4 8.5 7.6 1.5 460
   No Race Specified 60.6 16.4 16.9 6.1 213

b. Advancement opportunities are available for qualified individuals, regardless of gender, race, national origin, religion, age, cultural background, disability, or sexual orientation.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 63.3 10.1 20.8 5.7 859
Divisions and Large Offices 0.0 63.4 11.2 20.0 5.5 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 65.3 12.5 16.7 5.6 72
    Supervision - Midwest Region 0.0 64.6 15.2 15.2 5.1 79
    Supervision - Northeast Region 0.0 68.0 4.0 24.0 4.0 50
    Supervision - Southeast Region 0.0 62.3 11.7 24.7 1.3 77
    Supervision - West Region 0.0 64.8 9.9 18.3 7.0 71
   Other SEFL Respondents 0.0 56.9 11.1 22.2 9.7 72
Operations Division 0.0 59.5 9.3 23.9 7.3 247
     Consumer Response 0.0 54.3 11.1 30.9 3.7 81
     Human Capital 0.0 57.1 5.7 31.4 5.7 35
     Technology & Innovation 0.0 68.3 9.5 7.9 14.3 63
    Other Operations Respondents 0.0 58.8 8.8 26.5 5.9 68
Consumer Education and Engagement Division 0.0 53.6 14.3 32.1 0.0 28
External Affairs Division 0.0 81.3 6.3 12.5 0.0 16
Legal Division 0.0 76.3 2.6 13.2 7.9 38
Other 0.0 66.7 8.3 25.0 0.0 24
Research, Markets and Regulations Division 0.0 71.6 10.8 12.2 5.4 74
Selected ‘no response’ 0.0 36.4 9.1 45.5 9.1 11
Gender 0.0 59.5 8.1 26.1 6.3 333
   Female
   Male 0.0 71.3 11.3 13.3 4.2 407
   No Gender specified 0.0 47.8 12.2 28.9 11.1 90
   Selected ‘no response’ 0.0 44.8 10.3 41.4 3.4 29
Age 0.0 69.3 9.6 16.3 4.9 387
   <40
   40+ 0.0 61.1 10.6 22.1 6.2 434
  Selected ‘no response’ 0.0 28.9 10.5 52.6 7.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 68.1 8.5 21.3 2.1 47
   Asian
   Black 47.6 12.9 35.5 4.0 124
   Hispanic 70.6 2.0 25.5 2.0 51
   White 73.3 7.4 13.9 5.4 461
   No Race Specified 50.0 14.2 28.3 7.5 212

c. Policies and programs promote diversity in the workplace (for example, recruiting minorities and women, training in awareness of diversity issues, mentoring).

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 64.6 12.8 17.6 5.0 859
Divisions and Large Offices 0.0 63.3 15.2 16.9 4.5 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 65.8 13.7 15.1 5.5 73
    Supervision - Midwest Region 0.0 64.6 20.3 11.4 3.8 79
    Supervision - Northeast Region 0.0 58.0 16.0 20.0 6.0 50
    Supervision - Southeast Region 0.0 63.2 18.4 15.8 2.6 76
    Supervision - West Region 0.0 74.6 9.9 11.3 4.2 71
   Other SEFL Respondents 0.0 52.1 12.7 29.6 5.6 71
Operations Division 0.0 64.1 10.1 20.2 5.6 248
     Consumer Response 0.0 61.7 7.4 27.2 3.7 81
     Human Capital 0.0 71.4 5.7 20.0 2.9 35
     Technology & Innovation 0.0 68.3 11.1 11.1 9.5 63
    Other Operations Respondents 0.0 59.4 14.5 20.3 5.8 69
Consumer Education and Engagement Division 0.0 71.4 7.1 17.9 3.6 28
External Affairs Division 0.0 50.0 12.5 37.5 0.0 16
Legal Division 0.0 74.4 10.3 7.7 7.7 39
Other 0.0 82.6 0.0 17.4 0.0 23
Research, Markets and Regulations Division 0.0 64.9 16.2 13.5 5.4 74
Selected ‘no response’ 0.0 54.5 9.1 18.2 18.2 11
Gender 0.0 61.9 10.5 24.6 3.0 333
   Female
   Male 0.0 72.0 13.8 9.6 4.7 407
   No Gender specified 0.0 48.9 14.4 24.4 12.2 90
   Selected ‘no response’ 0.0 41.4 20.7 27.6 10.3 29
Age 0.0 66.8 11.7 16.6 4.9 386
   <40
   40+ 0.0 64.6 12.9 17.2 5.3 435
  Selected ‘no response’ 0.0 42.1 23.7 31.6 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 53.1 12.2 34.7 0 49
   Asian
   Black 50.8 19.4 26.6 3.2 124
   Hispanic 60.8 17.6 19.6 2.0 51
   White 73.4 10.7 10.9 5.0 459
   No Race Specified 55.7 13.2 23.6 7.5 212

d. My work team (i.e., others you work with on projects or assignments) makes me feel included.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 80.6 8.3 10.3 0.8 855
Divisions and Large Offices 0.0 83.7 7.2 8.6 0.5 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 83.3 6.9 9.7 0.0 72
    Supervision - Midwest Region 0.0 84.6 6.4 7.7 1.3 78
    Supervision - Northeast Region 0.0 87.8 6.1 6.1 0.0 49
    Supervision - Southeast Region 0.0 81.8 10.4 6.5 1.3 77
    Supervision - West Region 0.0 91.4 2.9 5.7 0.0 70
   Other SEFL Respondents 0.0 74.6 9.9 15.5 0.0 71
Operations Division 0.0 77.6 10.6 11.0 0.8 246
     Consumer Response 0.0 72.8 14.8 12.3 0.0 81
     Human Capital 0.0 76.5 14.7 8.8 0.0 34
     Technology & Innovation 0.0 79.0 8.1 11.3 1.6 62
    Other Operations Respondents 0.0 82.6 5.8 10.1 1.4 69
Consumer Education and Engagement Division 0.0 78.6 3.6 17.9 0.0 28
External Affairs Division 0.0 75.0 12.5 12.5 0.0 16
Legal Division 0.0 89.7 0.0 10.3 0.0 39
Other 0.0 54.2 16.7 29.2 0.0 24
Research, Markets and Regulations Division 0.0 78.4 9.5 9.5 2.7 74
Selected ‘no response’ 0.0 81.8 9.1 0.0 9.1 11
Gender 0.0 78.1 8.8 13.1 0.0 329
   Female
   Male 0.0 86.7 6.4 6.4 0.5 406
   No Gender specified 0.0 64.1 15.2 16.3 4.3 92
   Selected ‘no response’ 0.0 75.0 7.1 14.3 3.6 28
Age 0.0 83.9 6.5 8.9 0.8 384
   <40
   40+ 0.0 80.0 7.8 11.5 0.7 434
  Selected ‘no response’ 0.0 54.1 32.4 10.8 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.6 8.2 14.3 0 49
   Asian
   Black 77.9 6.6 15.6 0 122
   Hispanic 82.4 7.8 9.8 0 51
   White 89.3 4.4 6.1 0.2 458
   No Race Specified 64.9 17.1 15.2 2.8 211

e. My immediate supervisor appreciates and values the experiences and perspectives I brought to the bureau from previous employment. (If you have more than one supervisor, please consider your immediate supervisor to be the individual responsible for your performance appraisal.)

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 80.8 5.8 11.6 1.8 856
Divisions and Large Offices 0.0 80.8 6.2 10.9 2.1 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 79.5 8.2 9.6 2.7 73
    Supervision - Midwest Region 0.0 75.9 10.1 10.1 3.8 79
    Supervision - Northeast Region 0.0 80.0 8.0 10.0 2.0 50
    Supervision - Southeast Region 0.0 85.5 2.6 9.2 2.6 76
    Supervision - West Region 0.0 88.9 4.2 6.9 0.0 72
   Other SEFL Respondents 0.0 75.0 4.2 19.4 1.4 72
Operations Division 0.0 81.3 6.9 11.0 0.8 246
     Consumer Response 0.0 75.0 11.3 13.8 0.0 80
     Human Capital 0.0 82.9 2.9 14.3 0.0 35
     Technology & Innovation 0.0 88.9 3.2 6.3 1.6 63
    Other Operations Respondents 0.0 80.9 7.4 10.3 1.5 68
Consumer Education and Engagement Division 0.0 76.9 0.0 23.1 0.0 26
External Affairs Division 0.0 93.8 6.3 0.0 0.0 16
Legal Division 0.0 83.8 5.4 8.1 2.7 37
Other 0.0 66.7 4.2 25.0 4.2 24
Research, Markets and Regulations Division 0.0 81.1 4.1 13.5 1.4 74
Selected ‘no response’ 0.0 81.8 0.0 9.1 9.1 11
Gender 0.0 79.8 5.7 13.9 0.6 331
   Female
   Male 0.0 83.5 5.9 8.8 1.7 407
   No Gender specified 0.0 72.2 6.7 15.6 5.6 90
   Selected ‘no response’ 0.0 82.1 3.6 10.7 3.6 28
Age 0.0 80.5 7.8 10.1 1.6 385
   <40
   40+ 0.0 81.6 3.9 12.7 1.8 434
  Selected ‘no response’ 0.0 75.7 8.1 13.5 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 79.2 6.3 10.4 4.2 48
   Asian
   Black 82.0 5.7 11.5 0.8 122
   Hispanic 84.3 2.0 13.7 0 51
   White 84.7 5.0 9.2 1.1 459
   No Race Specified 72.2 7.5 16.5 3.8 212

f. CFPB leaders and managers above my immediate supervisor appreciate and value the experiences and perspectives I brought to the bureau from previous employment.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 60.6 12.3 20.6 6.5 860
Divisions and Large Offices 0.0 59.2 12.8 21.6 6.4 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 64.4 9.6 17.8 8.2 73
    Supervision - Midwest Region 0.0 57.7 17.9 17.9 6.4 78
    Supervision - Northeast Region 0.0 50.0 20.0 24.0 6.0 50
    Supervision - Southeast Region 0.0 57.1 10.4 24.7 7.8 77
    Supervision - West Region 0.0 61.1 9.7 23.6 5.6 72
   Other SEFL Respondents 0.0 62.5 11.1 22.2 4.2 72
Operations Division 0.0 56.7 13.8 21.5 8.1 247
     Consumer Response 0.0 50.0 15.0 30.0 5.0 80
     Human Capital 0.0 51.4 11.4 37.1 0.0 35
     Technology & Innovation 0.0 60.3 9.5 14.3 15.9 63
    Other Operations Respondents 0.0 63.8 17.4 10.1 8.7 69
Consumer Education and Engagement Division 0.0 60.7 14.3 25.0 0.0 28
External Affairs Division 0.0 87.5 6.3 0.0 6.3 16
Legal Division 0.0 74.4 7.7 10.3 7.7 39
Other 0.0 60.9 13.0 17.4 8.7 23
Research, Markets and Regulations Division 0.0 67.6 8.1 23.0 1.4 74
Selected ‘no response’ 0.0 63.6 9.1 9.1 18.2 11
Gender 0.0 60.4 12.7 21.1 5.7 331
   Female
   Male 0.0 65.8 10.8 18.1 5.4 409
   No Gender specified 0.0 44.0 14.3 27.5 14.3 91
   Selected ‘no response’ 0.0 41.4 24.1 27.6 6.9 29
Age 0.0 63.6 12.7 16.8 7.0 387
   <40
   40+ 0.0 59.9 10.8 23.4 6.0 436
  Selected ‘no response’ 0.0 37.8 27.0 27.0 8.1 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 65.3 8.2 18.4 8.2 49
   Asian
   Black 57.7 16.3 19.5 6.5 123
   Hispanic 66.7 7.8 21.6 3.9 51
   White 67.5 9.1 17.8 5.6 461
   No Race Specified 47.2 17.5 26.9 8.5 212

g. Managers and supervisors in my office do not give preferential treatment to employees or job applicants who are like them.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 50.6 13.0 26.1 10.2 861
Divisions and Large Offices 0.0 46.7 13.3 28.4 11.6 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 50.7 8.2 30.1 11.0 73
    Supervision - Midwest Region 0.0 43.0 17.7 24.1 15.2 79
    Supervision - Northeast Region 0.0 52.0 8.0 28.0 12.0 50
    Supervision - Southeast Region 0.0 35.1 24.7 28.6 11.7 77
    Supervision - West Region 0.0 53.5 9.9 25.4 11.3 71
   Other SEFL Respondents 0.0 48.6 8.3 34.7 8.3 72
Operations Division 0.0 51.4 12.1 26.7 9.7 247
     Consumer Response 0.0 46.3 13.8 33.8 6.3 80
     Human Capital 0.0 45.7 11.4 37.1 5.7 35
     Technology & Innovation 0.0 50.8 15.9 14.3 19.0 63
    Other Operations Respondents 0.0 60.9 7.2 24.6 7.2 69
Consumer Education and Engagement Division 0.0 57.1 14.3 25.0 3.6 28
External Affairs Division 0.0 62.5 6.3 18.8 12.5 16
Legal Division 0.0 66.7 10.3 17.9 5.1 39
Other 0.0 50.0 16.7 29.2 4.2 24
Research, Markets and Regulations Division 0.0 62.2 13.5 16.2 8.1 74
Selected ‘no response’ 0.0 18.2 27.3 27.3 27.3 11
Gender 0.0 47.6 12.0 30.4 9.9 332
   Female
   Male 0.0 58.3 12.5 19.6 9.6 408
   No Gender specified 0.0 31.5 18.5 35.9 14.1 92
   Selected ‘no response’ 0.0 37.9 13.8 37.9 10.3 29
Age 0.0 54.8 11.6 23.5 10.1 387
   <40
   40+ 0.0 49.0 12.6 27.7 10.8 437
  Selected ‘no response’ 0.0 27.0 32.4 35.1 5.4 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 51.0 10.2 28.6 10.2 49
   Asian
   Black 40.7 10.6 36.6 12.2 123
   Hispanic 46.0 14.0 24.0 16.0 50
   White 59.1 12.2 19.6 9.1 460
   No Race Specified 38.0 16.4 34.3 11.3 213

24. Do you agree or disagree with the following statements regarding your current immediate supervisor? (Note: If you have more than one supervisor, please consider your immediate supervisor to be the supervisor responsible for your performance appraisal.)

(View question)

a. My immediate supervisor respects and values differences among individuals.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 81.1 8.4 6.9 3.5 854
Divisions and Large Offices 0.0 80.4 7.9 7.2 4.5 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 76.4 11.1 6.9 5.6 72
    Supervision - Midwest Region 0.0 78.7 10.7 5.3 5.3 75
    Supervision - Northeast Region 0.0 82.0 10.0 6.0 2.0 50
    Supervision - Southeast Region 0.0 84.4 3.9 5.2 6.5 77
    Supervision - West Region 0.0 88.9 5.6 4.2 1.4 72
   Other SEFL Respondents 0.0 72.2 6.9 15.3 5.6 72
Operations Division 0.0 80.2 12.6 4.9 2.4 247
     Consumer Response 0.0 79.0 13.6 7.4 0.0 81
     Human Capital 0.0 77.1 11.4 8.6 2.9 35
     Technology & Innovation 0.0 87.3 4.8 3.2 4.8 63
    Other Operations Respondents 0.0 76.5 19.1 1.5 2.9 68
Consumer Education and Engagement Division 0.0 82.1 3.6 10.7 3.6 28
External Affairs Division 0.0 75.0 6.3 18.8 0.0 16
Legal Division 0.0 86.8 0.0 7.9 5.3 38
Other 0.0 75.0 12.5 12.5 0.0 24
Research, Markets and Regulations Division 0.0 89.0 4.1 5.5 1.4 73
Selected ‘no response’ 0.0 80.0 0.0 10.0 10.0 10
Gender 0.0 79.6 8.5 9.4 2.4 329
   Female
   Male 0.0 85.4 6.2 4.9 3.5 405
   No Gender specified 0.0 68.5 16.3 7.6 7.6 92
   Selected ‘no response’ 0.0 78.6 14.3 3.6 3.6 28
Age 0.0 83.6 8.1 5.5 2.9 385
   <40
   40+ 0.0 80.4 8.1 7.6 3.9 433
  Selected ‘no response’ 0.0 63.9 16.7 13.9 5.6 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 83.7 8.2 6.1 2.0 49
   Asian
   Black 78.7 9.8 9.0 2.5 122
   Hispanic 84.0 8.0 8.0 0 50
   White 86.9 3.9 6.1 3.1 457
   No Race Specified 70.8 16.0 7.1 6.1 212

b. My immediate supervisor demonstrates commitment to a workforce representative of all segments of society.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 78.3 9.5 5.6 6.7 857
Divisions and Large Offices 0.0 77.5 9.3 5.3 7.9 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 72.2 12.5 4.2 11.1 72
    Supervision - Midwest Region 0.0 73.7 9.2 3.9 13.2 76
    Supervision - Northeast Region 0.0 78.0 10.0 4.0 8.0 50
    Supervision - Southeast Region 0.0 83.1 3.9 3.9 9.1 77
    Supervision - West Region 0.0 85.9 8.5 2.8 2.8 71
   Other SEFL Respondents 0.0 72.2 12.5 12.5 2.8 72
Operations Division 0.0 79.4 12.1 4.4 4.0 248
     Consumer Response 0.0 80.2 12.3 6.2 1.2 81
     Human Capital 0.0 80.0 8.6 5.7 5.7 35
     Technology & Innovation 0.0 82.5 7.9 3.2 6.3 63
    Other Operations Respondents 0.0 75.4 17.4 2.9 4.3 69
Consumer Education and Engagement Division 0.0 78.6 3.6 10.7 7.1 28
External Affairs Division 0.0 75.0 12.5 12.5 0.0 16
Legal Division 0.0 79.5 5.1 5.1 10.3 39
Other 0.0 70.8 12.5 12.5 4.2 24
Research, Markets and Regulations Division 0.0 82.4 5.4 4.1 8.1 74
Selected ‘no response’ 0.0 70.0 0.0 20.0 10.0 10
Gender 0.0 77.0 7.6 10.0 5.4 331
   Female
   Male 0.0 82.8 8.6 2.5 6.2 406
   No Gender specified 0.0 66.3 16.3 4.3 13.0 92
   Selected ‘no response’ 0.0 67.9 21.4 3.6 7.1 28
Age 0.0 80.1 9.1 4.9 6.0 386
   <40
   40+ 0.0 78.3 8.8 6.0 6.9 434
  Selected ‘no response’ 0.0 59.5 21.6 8.1 10.8 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 79.6 12.2 4.1 4.1 49
   Asian
   Black 74.8 11.4 7.3 6.5 123
   Hispanic 88.0 6.0 6.0 0 50
   White 84.1 6.1 4.6 5.2 458
   No Race Specified 66.0 15.1 7.1 11.8 212

c. My immediate supervisor deals effectively with EEO and discrimination issues.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 34.2 9.4 5.1 51.3 855
Divisions and Large Offices 0.0 33.4 9.3 5.5 51.8 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 29.2 8.3 6.9 55.6 72
    Supervision - Midwest Region 0.0 33.8 10.4 5.2 50.6 77
    Supervision - Northeast Region 0.0 42.9 8.2 6.1 42.9 49
    Supervision - Southeast Region 0.0 27.3 10.4 3.9 58.4 77
    Supervision - West Region 0.0 37.5 8.3 2.8 51.4 72
   Other SEFL Respondents 0.0 33.3 9.7 8.3 48.6 72
Operations Division 0.0 38.8 11.4 4.9 44.9 245
     Consumer Response 0.0 41.3 17.5 6.3 35.0 80
     Human Capital 0.0 48.6 8.6 5.7 37.1 35
     Technology & Innovation 0.0 36.5 3.2 0.0 60.3 63
    Other Operations Respondents 0.0 32.8 13.4 7.5 46.3 67
Consumer Education and Engagement Division 0.0 42.9 10.7 3.6 42.9 28
External Affairs Division 0.0 43.8 12.5 12.5 31.3 16
Legal Division 0.0 28.2 5.1 5.1 61.5 39
Other 0.0 33.3 8.3 8.3 50.0 24
Research, Markets and Regulations Division 0.0 24.3 5.4 2.7 67.6 74
Selected ‘no response’ 0.0 10.0 0.0 0.0 90.0 10
Gender 0.0 33.4 8.8 6.4 51.4 329
   Female
   Male 0.0 36.5 9.1 2.7 51.7 408
   No Gender specified 0.0 23.1 13.2 11.0 52.7 91
   Selected ‘no response’ 0.0 44.4 7.4 7.4 40.7 27
Age 0.0 31.4 8.1 3.6 56.9 385
   <40
   40+ 0.0 38.0 9.4 6.5 46.1 434
  Selected ‘no response’ 0.0 16.7 22.2 5.6 55.6 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 36.7 10.2 2.0 51.0 49
   Asian
   Black 38.8 10.7 5.8 44.6 121
   Hispanic 40.0 6.0 8.0 46.0 50
   White 34.4 7.2 3.3 55.1 459
   No Race Specified 29.4 13.7 8.5 48.3 211

d. My immediate supervisor treats me fairly.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 84.5 6.2 7.6 1.6 851
Divisions and Large Offices 0.0 86.1 5.3 6.3 2.4 416
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 87.5 2.8 5.6 4.2 72
    Supervision - Midwest Region 0.0 81.8 7.8 5.2 5.2 77
    Supervision - Northeast Region 0.0 87.8 8.2 4.1 0.0 49
    Supervision - Southeast Region 0.0 88.2 2.6 5.3 3.9 76
    Supervision - West Region 0.0 94.4 1.4 4.2 0.0 71
   Other SEFL Respondents 0.0 77.5 9.9 12.7 0.0 71
Operations Division 0.0 82.9 8.6 7.8 0.8 245
     Consumer Response 0.0 80.0 10.0 10.0 0.0 80
     Human Capital 0.0 80.0 5.7 11.4 2.9 35
     Technology & Innovation 0.0 88.7 8.1 1.6 1.6 62
    Other Operations Respondents 0.0 82.4 8.8 8.8 0.0 68
Consumer Education and Engagement Division 0.0 74.1 7.4 14.8 3.7 27
External Affairs Division 0.0 93.8 0.0 6.3 0.0 16
Legal Division 0.0 89.7 2.6 7.7 0.0 39
Other 0.0 66.7 8.3 25.0 0.0 24
Research, Markets and Regulations Division 0.0 87.8 6.8 5.4 0.0 74
Selected ‘no response’ 0.0 70.0 0.0 20.0 10.0 10
Gender 0.0 81.8 6.7 10.6 0.9 329
   Female
   Male 0.0 88.4 4.7 5.2 1.7 405
   No Gender specified 0.0 80.0 8.9 7.8 3.3 90
   Selected ‘no response’ 0.0 74.1 14.8 7.4 3.7 27
Age 0.0 85.9 7.3 5.7 1.0 384
   <40
   40+ 0.0 84.2 4.6 9.3 1.9 431
  Selected ‘no response’ 0.0 72.2 13.9 8.3 5.6 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 87.8 4.1 6.1 2.0 49
   Asian
   Black 79.3 6.6 12.4 1.7 121
   Hispanic 88.0 6.0 6.0 0 50
   White 89.9 3.1 5.7 1.3 457
   No Race Specified 75.1 12.9 9.1 2.9 209

25. Do you agree or disagree with the following statements regarding the current head of your office over the last 12 months? In most cases, the office head is the Assistant Director and sometimes the Assistant Director also has an officer title (e.g., CFO, CIO, CHCO, etc.). The Regional Director is the office head for employees in a regional office.

(View question)

a. My current office head worked well with individuals of different backgrounds.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 65.1 8.4 10.2 16.3 854
Divisions and Large Offices 0.0 63.2 9.3 10.5 16.9 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 64.4 6.8 4.1 24.7 73
    Supervision - Midwest Region 0.0 67.9 9.0 3.8 19.2 78
    Supervision - Northeast Region 0.0 44.0 6.0 14.0 36.0 50
    Supervision - Southeast Region 0.0 53.9 18.4 14.5 13.2 76
    Supervision - West Region 0.0 84.5 8.5 4.2 2.8 71
   Other SEFL Respondents 0.0 59.2 5.6 23.9 11.3 71
Operations Division 0.0 60.6 9.3 11.8 18.3 246
     Consumer Response 0.0 51.9 13.9 21.5 12.7 79
     Human Capital 0.0 51.4 8.6 11.4 28.6 35
     Technology & Innovation 0.0 63.5 4.8 4.8 27.0 63
    Other Operations Respondents 0.0 72.5 8.7 7.2 11.6 69
Consumer Education and Engagement Division 0.0 77.8 0.0 14.8 7.4 27
External Affairs Division 0.0 93.8 0.0 6.3 0.0 16
Legal Division 0.0 82.1 5.1 2.6 10.3 39
Other 0.0 75.0 12.5 12.5 0.0 24
Research, Markets and Regulations Division 0.0 68.5 6.8 4.1 20.5 73
Selected ‘no response’ 0.0 60.0 0.0 20.0 20.0 10
Gender 0.0 66.5 6.4 11.6 15.5 328
   Female
   Male 0.0 67.2 9.6 7.6 15.7 408
   No Gender specified 0.0 52.2 12.0 14.1 21.7 92
   Selected ‘no response’ 0.0 61.5 3.8 19.2 15.4 26
Age 0.0 66.6 8.5 6.7 18.1 386
   <40
   40+ 0.0 65.4 7.6 12.7 14.3 433
  Selected ‘no response’ 0.0 45.7 17.1 17.1 20.0 35



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 72.9 4.2 8.3 14.6 48
   Asian
   Black 58.5 15.4 13.0 13.0 123
   Hispanic 70.0 12.0 10.0 8.0 50
   White 70.3 5.2 7.9 16.6 458
   No Race Specified 54.8 12.9 13.8 18.6 210

b. My current office head respected and valued differences among individuals.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 64.2 9.6 11.5 14.7 853
Divisions and Large Offices 0.0 63.2 9.8 12.4 14.6 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 64.4 9.6 5.5 20.5 73
    Supervision - Midwest Region 0.0 69.2 7.7 6.4 16.7 78
    Supervision - Northeast Region 0.0 42.0 12.0 14.0 32.0 50
    Supervision - Southeast Region 0.0 52.0 17.3 20.0 10.7 75
    Supervision - West Region 0.0 83.1 5.6 7.0 4.2 71
   Other SEFL Respondents 0.0 62.0 7.0 22.5 8.5 71
Operations Division 0.0 57.9 12.1 11.3 18.6 247
     Consumer Response 0.0 47.5 17.5 21.3 13.8 80
     Human Capital 0.0 51.4 8.6 11.4 28.6 35
     Technology & Innovation 0.0 58.7 9.5 4.8 27.0 63
    Other Operations Respondents 0.0 72.5 10.1 5.8 11.6 69
Consumer Education and Engagement Division 0.0 69.2 3.8 19.2 7.7 26
External Affairs Division 0.0 86.7 0.0 13.3 0.0 15
Legal Division 0.0 74.4 7.7 10.3 7.7 39
Other 0.0 79.2 8.3 12.5 0.0 24
Research, Markets and Regulations Division 0.0 75.7 6.8 2.7 14.9 74
Selected ‘no response’ 0.0 60.0 0.0 20.0 20.0 10
Gender 0.0 66.8 6.0 13.0 14.2 331
   Female
   Male 0.0 66.5 11.1 8.6 13.8 406
   No Gender specified 0.0 47.3 14.3 15.4 23.1 91
   Selected ‘no response’ 0.0 56.0 16.0 24.0 4.0 25
Age 0.0 65.8 9.6 7.0 17.6 386
   <40
   40+ 0.0 64.8 9.0 14.4 11.8 432
  Selected ‘no response’ 0.0 40.0 17.1 25.7 17.1 35



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 75.0 6.3 8.3 10.4 48
   Asian
   Black 61.8 14.6 13.8 9.8 123
   Hispanic 76.5 5.9 9.8 7.8 51
   White 70.1 6.3 8.7 14.8 458
   No Race Specified 49.8 15.3 16.3 18.7 209

c. My current office head demonstrated commitment to a workforce representative of all segments of society.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 63.1 10.6 10.8 15.5 850
Divisions and Large Offices 0.0 61.0 11.5 11.7 15.8 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 65.3 5.6 6.9 22.2 72
    Supervision - Midwest Region 0.0 65.8 11.4 6.3 16.5 79
    Supervision - Northeast Region 0.0 38.0 12.0 14.0 36.0 50
    Supervision - Southeast Region 0.0 52.7 20.3 16.2 10.8 74
    Supervision - West Region 0.0 80.3 9.9 7.0 2.8 71
   Other SEFL Respondents 0.0 56.9 9.7 20.8 12.5 72
Operations Division 0.0 58.8 11.5 11.5 18.1 243
     Consumer Response 0.0 51.3 17.9 19.2 11.5 78
     Human Capital 0.0 51.4 8.6 14.3 25.7 35
     Technology & Innovation 0.0 58.1 8.1 4.8 29.0 62
    Other Operations Respondents 0.0 72.1 8.8 7.4 11.8 68
Consumer Education and Engagement Division 0.0 63.0 3.7 14.8 18.5 27
External Affairs Division 0.0 87.5 6.3 6.3 0.0 16
Legal Division 0.0 79.5 2.6 7.7 10.3 39
Other 0.0 79.2 4.2 16.7 0.0 24
Research, Markets and Regulations Division 0.0 69.9 12.3 2.7 15.1 73
Selected ‘no response’ 0.0 60.0 10.0 10.0 20.0 10
Gender 0.0 63.9 9.5 12.8 13.8 327
   Female
   Male 0.0 65.7 11.5 7.6 15.2 408
   No Gender specified 0.0 50.5 11.0 14.3 24.2 91
   Selected ‘no response’ 0.0 54.2 8.3 25.0 12.5 24
Age 0.0 63.5 10.1 7.8 18.7 386
   <40
   40+ 0.0 64.6 10.0 12.6 12.8 429
  Selected ‘no response’ 0.0 40.0 22.9 22.9 14.3 35



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 68.8 8.3 12.5 10.4 48
   Asian
   Black 54.5 15.7 17.4 12.4 121
   Hispanic 68.6 11.8 11.8 7.8 51
   White 69.8 7.4 7.2 15.5 457
   No Race Specified 52.2 14.8 13.9 19.1 209

d. My current office head dealt effectively with EEO and discrimination issues.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 27.0 8.9 10.5 53.6 855
Divisions and Large Offices 0.0 27.6 9.7 10.5 52.3 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 26.0 9.6 4.1 60.3 73
    Supervision - Midwest Region 0.0 27.8 11.4 6.3 54.4 79
    Supervision - Northeast Region 0.0 26.0 8.0 10.0 56.0 50
    Supervision - Southeast Region 0.0 17.1 14.5 22.4 46.1 76
    Supervision - West Region 0.0 37.5 4.2 8.3 50.0 72
   Other SEFL Respondents 0.0 31.0 9.9 11.3 47.9 71
Operations Division 0.0 27.3 9.4 13.5 49.8 245
     Consumer Response 0.0 27.5 12.5 28.8 31.3 80
     Human Capital 0.0 42.9 5.7 8.6 42.9 35
     Technology & Innovation 0.0 16.1 4.8 0.0 79.0 62
    Other Operations Respondents 0.0 29.4 11.8 10.3 48.5 68
Consumer Education and Engagement Division 0.0 37.0 11.1 11.1 40.7 27
External Affairs Division 0.0 37.5 6.3 6.3 50.0 16
Legal Division 0.0 26.3 2.6 7.9 63.2 38
Other 0.0 37.5 8.3 16.7 37.5 24
Research, Markets and Regulations Division 0.0 17.6 6.8 1.4 74.3 74
Selected ‘no response’ 0.0 0.0 0.0 10.0 90.0 10
Gender 0.0 26.8 6.6 10.2 56.3 332
   Female
   Male 0.0 29.1 9.9 8.4 52.7 406
   No Gender specified 0.0 19.8 12.1 17.6 50.5 91
   Selected ‘no response’ 0.0 23.1 11.5 23.1 42.3 26
Age 0.0 26.2 8.3 6.8 58.7 385
   <40
   40+ 0.0 29.0 9.0 12.9 49.2 435
  Selected ‘no response’ 0.0 11.4 14.3 22.9 51.4 35



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 25.5 4.3 8.5 61.7 47
   Asian
   Black 29.8 13.7 12.9 43.5 124
   Hispanic 27.5 7.8 7.8 56.9 51
   White 29.0 5.9 7.8 57.3 459
   No Race Specified 21.0 13.8 15.7 49.5 210

e. My current office head treated me fairly.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 66.8 10.9 10.1 12.3 855
Divisions and Large Offices 0.0 63.7 12.1 10.7 13.5 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.9 9.6 4.1 16.4 73
    Supervision - Midwest Region 0.0 58.2 16.5 8.9 16.5 79
    Supervision - Northeast Region 0.0 42.0 8.0 8.0 42.0 50
    Supervision - Southeast Region 0.0 65.8 14.5 15.8 3.9 76
    Supervision - West Region 0.0 76.4 9.7 9.7 4.2 72
   Other SEFL Respondents 0.0 63.4 12.7 16.9 7.0 71
Operations Division 0.0 64.9 11.4 10.2 13.5 245
     Consumer Response 0.0 60.3 15.4 17.9 6.4 78
     Human Capital 0.0 54.3 5.7 8.6 31.4 35
     Technology & Innovation 0.0 60.3 11.1 6.3 22.2 63
    Other Operations Respondents 0.0 79.7 10.1 5.8 4.3 69
Consumer Education and Engagement Division 0.0 70.4 11.1 14.8 3.7 27
External Affairs Division 0.0 93.8 0.0 6.3 0.0 16
Legal Division 0.0 84.6 5.1 7.7 2.6 39
Other 0.0 66.7 4.2 25.0 4.2 24
Research, Markets and Regulations Division 0.0 76.7 9.6 1.4 12.3 73
Selected ‘no response’ 0.0 50.0 10.0 10.0 30.0 10
Gender 0.0 68.9 10.0 10.9 10.3 331
   Female
   Male 0.0 69.9 9.6 8.3 12.3 408
   No Gender specified 0.0 50.5 16.5 11.0 22.0 91
   Selected ‘no response’ 0.0 48.0 24.0 24.0 4.0 25
Age 0.0 68.6 9.5 5.9 16.0 388
   <40
   40+ 0.0 67.2 10.6 13.4 8.8 433
  Selected ‘no response’ 0.0 41.2 29.4 14.7 14.7 34



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 71.4 12.2 4.1 12.2 49
   Asian
   Black 61.8 17.1 13.0 8.1 123
   Hispanic 74.5 9.8 7.8 7.8 51
   White 74.1 5.9 8.7 11.3 459
   No Race Specified 51.2 18.2 12.9 17.7 209

26. How satisfied or dissatisfied are you with the commitment to diversity and inclusion by CFPB's senior leaders?

(View question)

a. CFPB Director (Richard Cordray)

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 64.9 8.8 12.2 14.1 860
Divisions and Large Offices 0.0 65.6 9.5 12.1 12.8 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 67.1 8.2 16.4 8.2 73
    Supervision - Midwest Region 0.0 69.6 10.1 3.8 16.5 79
    Supervision - Northeast Region 0.0 70.0 4.0 16.0 10.0 50
    Supervision - Southeast Region 0.0 71.1 14.5 7.9 6.6 76
    Supervision - West Region 0.0 62.5 9.7 9.7 18.1 72
   Other SEFL Respondents 0.0 54.2 8.3 20.8 16.7 72
Operations Division 0.0 58.3 11.3 10.1 20.2 247
     Consumer Response 0.0 61.7 11.1 12.3 14.8 81
     Human Capital 0.0 44.1 17.6 17.6 20.6 34
     Technology & Innovation 0.0 60.3 7.9 1.6 30.2 63
    Other Operations Respondents 0.0 59.4 11.6 11.6 17.4 69
Consumer Education and Engagement Division 0.0 78.6 3.6 17.9 0.0 28
External Affairs Division 0.0 75.0 0.0 18.8 6.3 16
Legal Division 0.0 76.9 2.6 12.8 7.7 39
Other 0.0 75.0 4.2 20.8 0.0 24
Research, Markets and Regulations Division 0.0 67.6 5.4 13.5 13.5 74
Selected ‘no response’ 0.0 50.0 10.0 10.0 30.0 10
Gender 0.0 57.1 11.1 15.9 15.9 333
   Female
   Male 0.0 73.8 7.1 6.4 12.7 408
   No Gender specified 0.0 56.5 8.7 19.6 15.2 92
   Selected ‘no response’ 0.0 55.6 7.4 29.6 7.4 27
Age 0.0 65.4 8.3 11.6 14.7 387
   <40
   40+ 0.0 65.9 8.7 12.4 13.0 437
  Selected ‘no response’ 0.0 47.2 16.7 16.7 19.4 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 67.3 2.0 16.3 14.3 49
   Asian
   Black 54.8 10.5 21.8 12.9 124
   Hispanic 60.8 15.7 11.8 11.8 51
   White 71.1 8.3 6.5 14.1 460
   No Race Specified 56.6 10.8 17.5 15.1 212

b. The head of the Office of Minority and Women Inclusion (OMWI)

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 56.6 10.9 12.1 20.4 852
Divisions and Large Offices 0.0 56.9 10.5 10.5 22.0 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 47.9 9.9 18.3 23.9 71
    Supervision - Midwest Region 0.0 58.2 10.1 2.5 29.1 79
    Supervision - Northeast Region 0.0 72.0 4.0 8.0 16.0 50
    Supervision - Southeast Region 0.0 62.2 17.6 8.1 12.2 74
    Supervision - West Region 0.0 50.0 8.3 11.1 30.6 72
   Other SEFL Respondents 0.0 55.6 11.1 15.3 18.1 72
Operations Division 0.0 52.0 15.2 12.7 20.1 244
     Consumer Response 0.0 50.6 17.3 11.1 21.0 81
     Human Capital 0.0 35.3 20.6 32.4 11.8 34
     Technology & Innovation 0.0 54.1 6.6 1.6 37.7 61
    Other Operations Respondents 0.0 60.3 17.6 14.7 7.4 68
Consumer Education and Engagement Division 0.0 67.9 14.3 10.7 7.1 28
External Affairs Division 0.0 43.8 6.3 37.5 12.5 16
Legal Division 0.0 69.2 5.1 7.7 17.9 39
Other 0.0 62.5 0.0 37.5 0.0 24
Research, Markets and Regulations Division 0.0 60.3 6.8 8.2 24.7 73
Selected ‘no response’ 0.0 50.0 0.0 10.0 40.0 10
Gender 0.0 53.7 13.1 15.5 17.7 328
   Female
   Male 0.0 62.6 8.6 7.1 21.7 406
   No Gender specified 0.0 44.0 12.1 19.8 24.2 91
   Selected ‘no response’ 0.0 44.4 14.8 18.5 22.2 27
Age 0.0 57.5 9.1 11.4 22.0 386
   <40
   40+ 0.0 58.1 11.4 11.9 18.6 430
  Selected ‘no response’ 0.0 27.8 25.0 22.2 25.0 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 65.3 4.1 12.2 18.4 49
   Asian
   Black 46.7 17.2 18.9 17.2 122
   Hispanic 56.9 13.7 17.6 11.8 51
   White 62.1 9.9 7.2 20.8 456
   No Race Specified 47.1 11.4 18.6 22.9 210

c. The head of the Office of Civil Rights (formerly the EEO office)

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 37.6 12.4 8.7 41.3 850
Divisions and Large Offices 0.0 35.3 13.2 7.7 43.8 416
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 17.8 9.6 5.5 67.1 73
    Supervision - Midwest Region 0.0 37.7 14.3 3.9 44.2 77
    Supervision - Northeast Region 0.0 46.0 6.0 10.0 38.0 50
    Supervision - Southeast Region 0.0 40.5 20.3 6.8 32.4 74
    Supervision - West Region 0.0 38.0 11.3 8.5 42.3 71
   Other SEFL Respondents 0.0 35.2 15.5 12.7 36.6 71
Operations Division 0.0 42.0 15.2 8.2 34.6 243
     Consumer Response 0.0 35.4 16.5 8.9 39.2 79
     Human Capital 0.0 55.9 14.7 11.8 17.6 34
     Technology & Innovation 0.0 42.6 4.9 0.0 52.5 61
    Other Operations Respondents 0.0 42.0 23.2 13.0 21.7 69
Consumer Education and Engagement Division 0.0 35.7 21.4 14.3 28.6 28
External Affairs Division 0.0 31.3 6.3 18.8 43.8 16
Legal Division 0.0 53.8 5.1 7.7 33.3 39
Other 0.0 41.7 0.0 37.5 20.8 24
Research, Markets and Regulations Division 0.0 27.0 5.4 4.1 63.5 74
Selected ‘no response’ 0.0 50.0 0.0 0.0 50.0 10
Gender 0.0 36.5 12.2 11.9 39.5 329
   Female
   Male 0.0 40.0 11.7 5.2 43.2 403
   No Gender specified 0.0 32.6 15.2 13.0 39.1 92
   Selected ‘no response’ 0.0 34.6 15.4 7.7 42.3 26
Age 0.0 35.5 10.4 8.4 45.7 383
   <40
   40+ 0.0 40.6 13.4 8.1 37.9 433
  Selected ‘no response’ 0.0 23.5 20.6 20.6 35.3 34



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 40.8 4.1 8.2 46.9 49
   Asian
   Black 35.2 19.7 16.4 28.7 122
   Hispanic 36.0 16.0 10.0 38.0 50
   White 38.6 9.4 5.3 46.7 456
   No Race Specified 33.8 16.7 12.4 37.1 210

d. Your division head (Examples of divisions are SEFL, Ops, CEE, RMR, Legal, etc.)

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 56.4 13.5 14.1 16.1 853
Divisions and Large Offices 0.0 51.3 15.0 14.1 19.6 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 45.2 16.4 9.6 28.8 73
    Supervision - Midwest Region 0.0 53.8 16.7 9.0 20.5 78
    Supervision - Northeast Region 0.0 53.1 4.1 24.5 18.4 49
    Supervision - Southeast Region 0.0 52.0 21.3 17.3 9.3 75
    Supervision - West Region 0.0 56.9 12.5 8.3 22.2 72
   Other SEFL Respondents 0.0 47.2 15.3 19.4 18.1 72
Operations Division 0.0 52.2 15.5 13.9 18.4 245
     Consumer Response 0.0 50.6 17.3 17.3 14.8 81
     Human Capital 0.0 38.2 23.5 17.6 20.6 34
     Technology & Innovation 0.0 56.5 8.1 3.2 32.3 62
    Other Operations Respondents 0.0 57.4 16.2 17.6 8.8 68
Consumer Education and Engagement Division 0.0 71.4 7.1 21.4 0.0 28
External Affairs Division 0.0 75.0 6.3 12.5 6.3 16
Legal Division 0.0 82.1 5.1 10.3 2.6 39
Other 0.0 56.5 0.0 26.1 17.4 23
Research, Markets and Regulations Division 0.0 74.0 11.0 11.0 4.1 73
Selected ‘no response’ 0.0 70.0 10.0 10.0 10.0 10
Gender 0.0 52.3 12.5 17.6 17.6 329
   Female
   Male 0.0 64.7 13.5 8.8 13.0 408
   No Gender specified 0.0 39.3 14.6 22.5 23.6 89
   Selected ‘no response’ 0.0 37.0 22.2 22.2 18.5 27
Age 0.0 59.5 11.4 10.9 18.2 385
   <40
   40+ 0.0 55.6 13.9 16.4 14.1 432
  Selected ‘no response’ 0.0 33.3 30.6 19.4 16.7 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 56.3 8.3 14.6 20.8 48
   Asian
   Black 44.7 18.7 25.2 11.4 123
   Hispanic 56.9 17.6 11.8 13.7 51
   White 63.4 11.5 8.9 16.1 459
   No Race Specified 45.2 16.3 19.7 18.8 208

e. Your office head (Your office head is generally the Assistant Director OR Your office head is the Regional Director.)

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 63.3 12.1 12.6 11.9 854
Divisions and Large Offices 0.0 62.5 11.2 13.3 13.1 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 64.4 11.0 9.6 15.1 73
    Supervision - Midwest Region 0.0 68.4 16.5 5.1 10.1 79
    Supervision - Northeast Region 0.0 44.0 4.0 16.0 36.0 50
    Supervision - Southeast Region 0.0 60.0 20.0 13.3 6.7 75
    Supervision - West Region 0.0 73.6 2.8 13.9 9.7 72
   Other SEFL Respondents 0.0 58.3 9.7 23.6 8.3 72
Operations Division 0.0 57.1 15.9 11.8 15.1 245
     Consumer Response 0.0 50.6 21.0 21.0 7.4 81
     Human Capital 0.0 35.3 14.7 11.8 38.2 34
     Technology & Innovation 0.0 64.5 9.7 4.8 21.0 62
    Other Operations Respondents 0.0 69.1 16.2 7.4 7.4 68
Consumer Education and Engagement Division 0.0 66.7 7.4 22.2 3.7 27
External Affairs Division 0.0 87.5 12.5 0.0 0.0 16
Legal Division 0.0 89.5 5.3 5.3 0.0 38
Other 0.0 58.3 4.2 33.3 4.2 24
Research, Markets and Regulations Division 0.0 68.9 13.5 9.5 8.1 74
Selected ‘no response’ 0.0 77.8 0.0 0.0 22.2 9
Gender 0.0 61.5 12.4 16.1 10.0 330
   Female
   Male 0.0 69.5 10.1 8.8 11.5 407
   No Gender specified 0.0 50.0 16.7 12.2 21.1 90
   Selected ‘no response’ 0.0 37.0 22.2 29.6 11.1 27
Age 0.0 65.9 10.6 9.3 14.2 387
   <40
   40+ 0.0 63.3 12.5 14.6 9.5 431
  Selected ‘no response’ 0.0 36.1 22.2 25.0 16.7 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 71.4 4.1 18.4 6.1 49
   Asian
   Black 60.2 15.4 17.9 6.5 123
   Hispanic 66.7 13.7 9.8 9.8 51
   White 68.3 10.5 8.5 12.7 458
   No Race Specified 51.0 17.3 16.8 14.9 208

27. How satisfied or dissatisfied are you with CFPB's efforts in the following areas to promote a more diverse and inclusive workplace?

(View question)

a. Efforts to address employee feedback collected through the Annual Employee Survey, OMWI-led listening sessions, or other means

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 60.0 13.6 19.4 6.9 850
Divisions and Large Offices 0.0 60.0 15.1 18.4 6.5 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 58.9 13.7 16.4 11.0 73
    Supervision - Midwest Region 0.0 52.6 19.2 17.9 10.3 78
    Supervision - Northeast Region 0.0 57.1 18.4 20.4 4.1 49
    Supervision - Southeast Region 0.0 65.3 17.3 14.7 2.7 75
    Supervision - West Region 0.0 69.0 11.3 15.5 4.2 71
   Other SEFL Respondents 0.0 56.9 11.1 26.4 5.6 72
Operations Division 0.0 53.7 16.7 22.8 6.9 246
     Consumer Response 0.0 50.0 18.8 25.0 6.3 80
     Human Capital 0.0 44.1 11.8 44.1 0.0 34
     Technology & Innovation 0.0 66.7 12.7 6.3 14.3 63
    Other Operations Respondents 0.0 50.7 20.3 24.6 4.3 69
Consumer Education and Engagement Division 0.0 76.0 4.0 16.0 4.0 25
External Affairs Division 0.0 50.0 12.5 25.0 12.5 16
Legal Division 0.0 66.7 7.7 15.4 10.3 39
Other 0.0 70.8 4.2 20.8 4.2 24
Research, Markets and Regulations Division 0.0 68.5 5.5 16.4 9.6 73
Selected ‘no response’ 0.0 77.8 11.1 11.1 0.0 9
Gender 0.0 55.5 14.7 23.3 6.4 326
   Female
   Male 0.0 68.0 11.3 13.3 7.4 406
   No Gender specified 0.0 42.9 19.8 29.7 7.7 91
   Selected ‘no response’ 0.0 51.9 14.8 29.6 3.7 27
Age 0.0 60.4 11.4 19.4 8.8 386
   <40
   40+ 0.0 60.8 14.9 19.3 4.9 429
  Selected ‘no response’ 0.0 45.7 22.9 20.0 11.4 35



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 69.4 6.1 16.3 8.2 49
   Asian
   Black 50.0 21.3 22.1 6.6 122
   Hispanic 70.0 10.0 16.0 4.0 50
   White 67.6 10.1 15.8 6.6 457
   No Race Specified 47.1 19.7 25.5 7.7 208

b. Diversity and inclusion training for managers and supervisors

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 44.4 13.1 10.9 31.6 850
Divisions and Large Offices 0.0 45.8 14.6 10.6 29.0 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 36.1 13.9 6.9 43.1 72
    Supervision - Midwest Region 0.0 45.5 18.2 10.4 26.0 77
    Supervision - Northeast Region 0.0 53.1 8.2 12.2 26.5 49
    Supervision - Southeast Region 0.0 44.0 21.3 12.0 22.7 75
    Supervision - West Region 0.0 54.2 12.5 6.9 26.4 72
   Other SEFL Respondents 0.0 44.4 11.1 15.3 29.2 72
Operations Division 0.0 43.3 15.1 11.8 29.8 245
     Consumer Response 0.0 44.4 18.5 11.1 25.9 81
     Human Capital 0.0 39.4 12.1 24.2 24.2 33
     Technology & Innovation 0.0 42.9 14.3 1.6 41.3 63
    Other Operations Respondents 0.0 44.1 13.2 16.2 26.5 68
Consumer Education and Engagement Division 0.0 44.4 11.1 11.1 33.3 27
External Affairs Division 0.0 43.8 0.0 12.5 43.8 16
Legal Division 0.0 43.6 7.7 7.7 41.0 39
Other 0.0 58.3 0.0 20.8 20.8 24
Research, Markets and Regulations Division 0.0 37.0 8.2 8.2 46.6 73
Selected ‘no response’ 0.0 33.3 11.1 11.1 44.4 9
Gender 0.0 38.7 11.7 14.1 35.6 326
   Female
   Male 0.0 50.7 14.0 5.9 29.3 406
   No Gender specified 0.0 38.5 12.1 19.8 29.7 91
   Selected ‘no response’ 0.0 37.0 18.5 18.5 25.9 27
Age 0.0 39.2 12.2 9.9 38.7 385
   <40
   40+ 0.0 50.0 13.3 12.1 24.7 430
  Selected ‘no response’ 0.0 31.4 20.0 8.6 40.0 35



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 36.7 8.2 14.3 40.8 49
   Asian
   Black 40.2 20.5 19.7 19.7 122
   Hispanic 49.0 12.2 10.2 28.6 49
   White 46.3 10.7 5.5 37.5 456
   No Race Specified 42.6 16.3 17.2 23.9 209

c. Diversity and inclusion training for employees who are not managers or supervisors

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 46.2 19.0 19.1 15.6 846
Divisions and Large Offices 0.0 51.3 19.7 17.5 11.5 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 45.2 20.5 12.3 21.9 73
    Supervision - Midwest Region 0.0 54.5 22.1 13.0 10.4 77
    Supervision - Northeast Region 0.0 62.0 12.0 24.0 2.0 50
    Supervision - Southeast Region 0.0 48.0 22.7 20.0 9.3 75
    Supervision - West Region 0.0 57.1 18.6 12.9 11.4 70
   Other SEFL Respondents 0.0 44.4 19.4 25.0 11.1 72
Operations Division 0.0 40.7 19.3 23.9 16.0 243
     Consumer Response 0.0 43.8 25.0 22.5 8.8 80
     Human Capital 0.0 35.3 8.8 41.2 14.7 34
     Technology & Innovation 0.0 44.3 19.7 13.1 23.0 61
    Other Operations Respondents 0.0 36.8 17.6 26.5 19.1 68
Consumer Education and Engagement Division 0.0 48.1 18.5 18.5 14.8 27
External Affairs Division 0.0 43.8 12.5 18.8 25.0 16
Legal Division 0.0 41.0 17.9 15.4 25.6 39
Other 0.0 47.8 8.7 21.7 21.7 23
Research, Markets and Regulations Division 0.0 40.3 19.4 12.5 27.8 72
Selected ‘no response’ 0.0 22.2 22.2 33.3 22.2 9
Gender 0.0 36.3 18.8 22.8 22.2 325
   Female
   Male 0.0 57.0 18.3 13.3 11.4 405
   No Gender specified 0.0 38.2 22.5 27.0 12.4 89
   Selected ‘no response’ 0.0 29.6 22.2 37.0 11.1 27
Age 0.0 43.3 20.5 18.1 18.1 381
   <40
   40+ 0.0 50.2 17.4 19.8 12.6 430
  Selected ‘no response’ 0.0 28.6 22.9 22.9 25.7 35



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 44.9 16.3 16.3 22.4 49
   Asian
   Black 36.6 19.5 30.1 13.8 123
   Hispanic 46.9 16.3 26.5 10.2 49
   White 50.4 18.1 13.4 18.1 454
   No Race Specified 39.1 23.7 25.1 12.1 207

d. Efforts to clarify career paths for individuals and better support career development

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 44.6 12.6 37.2 5.6 852
Divisions and Large Offices 0.0 46.2 12.4 36.8 4.5 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 45.2 13.7 34.2 6.8 73
    Supervision - Midwest Region 0.0 47.4 16.7 30.8 5.1 78
    Supervision - Northeast Region 0.0 46.0 10.0 42.0 2.0 50
    Supervision - Southeast Region 0.0 52.7 9.5 33.8 4.1 74
    Supervision - West Region 0.0 53.5 11.3 29.6 5.6 71
   Other SEFL Respondents 0.0 31.9 12.5 52.8 2.8 72
Operations Division 0.0 46.1 13.1 34.7 6.1 245
     Consumer Response 0.0 43.8 13.8 40.0 2.5 80
     Human Capital 0.0 47.1 11.8 38.2 2.9 34
     Technology & Innovation 0.0 44.4 12.7 31.7 11.1 63
    Other Operations Respondents 0.0 50.0 13.2 29.4 7.4 68
Consumer Education and Engagement Division 0.0 28.6 28.6 42.9 0.0 28
External Affairs Division 0.0 37.5 0.0 50.0 12.5 16
Legal Division 0.0 46.2 12.8 30.8 10.3 39
Other 0.0 41.7 4.2 45.8 8.3 24
Research, Markets and Regulations Division 0.0 41.1 11.0 42.5 5.5 73
Selected ‘no response’ 0.0 22.2 11.1 44.4 22.2 9
Gender 0.0 41.6 10.6 42.2 5.5 329
   Female
   Male 0.0 52.1 14.5 28.5 4.9 407
   No Gender specified 0.0 26.7 12.2 52.2 8.9 90
   Selected ‘no response’ 0.0 26.9 7.7 57.7 7.7 26
Age 0.0 41.1 12.7 38.5 7.8 387
   <40
   40+ 0.0 49.5 11.4 35.3 3.7 430
  Selected ‘no response’ 0.0 22.9 25.7 45.7 5.7 35



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 40.8 14.3 36.7 8.2 49
   Asian
   Black 38.0 12.4 46.3 3.3 121
   Hispanic 64.0 10.0 24.0 2.0 50
   White 49.8 11.1 32.8 6.3 460
   No Race Specified 34.1 16.3 45.2 4.3 208

e. Efforts to collect and respond to staff input on internal policy decisions

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 42.2 17.9 29.8 10.1 845
Divisions and Large Offices 0.0 42.0 17.7 31.7 8.6 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 38.4 20.5 27.4 13.7 73
    Supervision - Midwest Region 0.0 37.7 23.4 28.6 10.4 77
    Supervision - Northeast Region 0.0 44.9 10.2 38.8 6.1 49
    Supervision - Southeast Region 0.0 51.4 14.9 28.4 5.4 74
    Supervision - West Region 0.0 52.8 13.9 23.6 9.7 72
   Other SEFL Respondents 0.0 27.8 20.8 45.8 5.6 72
Operations Division 0.0 37.6 20.2 28.9 13.2 242
     Consumer Response 0.0 41.8 21.5 32.9 3.8 79
     Human Capital 0.0 32.3 16.1 41.9 9.7 31
     Technology & Innovation 0.0 38.1 17.5 20.6 23.8 63
    Other Operations Respondents 0.0 34.8 23.2 26.1 15.9 69
Consumer Education and Engagement Division 0.0 48.1 18.5 33.3 0.0 27
External Affairs Division 0.0 40.0 20.0 20.0 20.0 15
Legal Division 0.0 55.3 7.9 21.1 15.8 38
Other 0.0 54.2 4.2 33.3 8.3 24
Research, Markets and Regulations Division 0.0 49.3 17.8 27.4 5.5 73
Selected ‘no response’ 0.0 22.2 33.3 22.2 22.2 9
Gender 0.0 39.0 18.1 33.1 9.8 326
   Female
   Male 0.0 49.9 18.5 22.2 9.5 401
   No Gender specified 0.0 24.2 16.5 46.2 13.2 91
   Selected ‘no response’ 0.0 29.6 11.1 48.1 11.1 27
Age 0.0 41.7 17.1 30.7 10.5 381
   <40
   40+ 0.0 45.2 17.7 27.3 9.8 429
  Selected ‘no response’ 0.0 11.4 28.6 51.4 8.6 35



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 39.6 25.0 22.9 12.5 48
   Asian
   Black 38.2 22.8 31.7 7.3 123
   Hispanic 57.1 18.4 18.4 6.1 49
   White 47.7 15.7 25.7 10.9 451
   No Race Specified 29.7 20.1 40.7 9.6 209

f. Employee groups, such as task forces or councils, that involve employees in the bureau's diversity and inclusion efforts

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 38.7 16.3 17.6 27.5 843
Divisions and Large Offices 0.0 37.9 16.4 17.1 28.5 414
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 33.3 15.3 16.7 34.7 72
    Supervision - Midwest Region 0.0 32.1 23.1 11.5 33.3 78
    Supervision - Northeast Region 0.0 46.0 10.0 16.0 28.0 50
    Supervision - Southeast Region 0.0 44.0 16.0 21.3 18.7 75
    Supervision - West Region 0.0 49.3 14.5 13.0 23.2 69
   Other SEFL Respondents 0.0 25.7 17.1 24.3 32.9 70
Operations Division 0.0 37.3 19.3 20.5 23.0 244
     Consumer Response 0.0 48.8 22.5 20.0 8.8 80
     Human Capital 0.0 27.3 18.2 36.4 18.2 33
     Technology & Innovation 0.0 38.1 15.9 12.7 33.3 63
    Other Operations Respondents 0.0 27.9 19.1 20.6 32.4 68
Consumer Education and Engagement Division 0.0 40.7 22.2 14.8 22.2 27
External Affairs Division 0.0 43.8 6.3 12.5 37.5 16
Legal Division 0.0 47.4 7.9 10.5 34.2 38
Other 0.0 52.2 0.0 30.4 17.4 23
Research, Markets and Regulations Division 0.0 34.7 15.3 12.5 37.5 72
Selected ‘no response’ 0.0 55.6 11.1 11.1 22.2 9
Gender 0.0 31.8 15.7 22.2 30.2 324
   Female
   Male 0.0 47.1 16.9 10.7 25.3 403
   No Gender specified 0.0 28.1 11.2 28.1 32.6 89
   Selected ‘no response’ 0.0 29.6 29.6 29.6 11.1 27
Age 0.0 35.9 14.6 15.6 33.9 384
   <40
   40+ 0.0 43.1 16.2 18.6 22.1 425
  Selected ‘no response’ 0.0 14.7 35.3 26.5 23.5 34



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 35.4 16.7 16.7 31.3 48
   Asian
   Black 36.1 23.8 23.0 17.2 122
   Hispanic 46.0 12.0 18.0 24.0 50
   White 42.0 15.0 12.4 30.5 452
   No Race Specified 31.9 16.9 24.6 26.6 207

g. Other (please specify below)

(View question)

Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
0.0 6.3 7.7 5.5 80.5 379

If you identified another effort in 27g, what was the effort?

(View question)

data intentionally not reported


28. If there are any other issues, details, or information concerning CFPB's diversity and inclusion efforts that you would like us to know about, please use the space below to share that information.

(View question)

data intentionally not reported


Section VI: Organizational Culture and Climate

29. Do you agree or disagree with the following statements regarding different aspects of organizational culture and climate?

(View question)

a. My morale is good.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 64.9 10.4 24.5 0.2 854
Divisions and Large Offices 0.0 64.4 11.9 23.4 0.2 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 60.6 11.3 28.2 0.0 71
    Supervision - Midwest Region 0.0 59.5 15.2 25.3 0.0 79
    Supervision - Northeast Region 0.0 54.0 10.0 36.0 0.0 50
    Supervision - Southeast Region 0.0 68.0 13.3 17.3 1.3 75
    Supervision - West Region 0.0 76.4 9.7 13.9 0.0 72
   Other SEFL Respondents 0.0 65.3 11.1 23.6 0.0 72
Operations Division 0.0 62.9 10.1 26.6 0.4 248
     Consumer Response 0.0 59.3 6.2 34.6 0.0 81
     Human Capital 0.0 48.6 8.6 42.9 0.0 35
     Technology & Innovation 0.0 77.8 7.9 12.7 1.6 63
    Other Operations Respondents 0.0 60.9 17.4 21.7 0.0 69
Consumer Education and Engagement Division 0.0 63.0 7.4 29.6 0.0 27
External Affairs Division 0.0 80.0 6.7 13.3 0.0 15
Legal Division 0.0 84.6 2.6 12.8 0.0 39
Other 0.0 56.5 4.3 39.1 0.0 23
Research, Markets and Regulations Division 0.0 63.0 9.6 27.4 0.0 73
Selected ‘no response’ 0.0 70.0 20.0 10.0 0.0 10
Gender 0.0 62.7 9.4 27.9 0.0 330
   Female
   Male 0.0 71.9 9.9 18.3 0.0 405
   No Gender specified 0.0 46.2 14.3 37.4 2.2 91
   Selected ‘no response’ 0.0 50.0 17.9 32.1 0.0 28
Age 0.0 64.0 10.9 24.9 0.3 386
   <40
   40+ 0.0 66.7 10.2 22.9 0.2 433
  Selected ‘no response’ 0.0 51.4 8.6 40.0 0.0 35



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 67.3 14.3 18.4 0 49
   Asian
   Black 66.9 11.3 21.8 0 124
   Hispanic 64.0 18.0 18.0 0 50
   White 69.5 8.6 22.0 0 455
   No Race Specified 51.7 14.2 33.2 0.9 211

b. Employees in my office generally are enthusiastic about CFPB's mission.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 84.4 7.0 7.7 0.8 852
Divisions and Large Offices 0.0 84.2 6.4 8.8 0.5 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 91.7 6.9 1.4 0.0 72
    Supervision - Midwest Region 0.0 83.3 6.4 9.0 1.3 78
    Supervision - Northeast Region 0.0 77.6 8.2 14.3 0.0 49
    Supervision - Southeast Region 0.0 77.9 7.8 13.0 1.3 77
    Supervision - West Region 0.0 91.5 4.2 4.2 0.0 71
   Other SEFL Respondents 0.0 81.9 5.6 12.5 0.0 72
Operations Division 0.0 80.8 10.2 7.8 1.2 245
     Consumer Response 0.0 82.3 6.3 11.4 0.0 79
     Human Capital 0.0 77.1 11.4 11.4 0.0 35
     Technology & Innovation 0.0 87.1 9.7 0.0 3.2 62
    Other Operations Respondents 0.0 75.4 14.5 8.7 1.4 69
Consumer Education and Engagement Division 0.0 85.7 7.1 7.1 0.0 28
External Affairs Division 0.0 93.8 6.3 0.0 0.0 16
Legal Division 0.0 94.6 0.0 5.4 0.0 37
Other 0.0 83.3 8.3 8.3 0.0 24
Research, Markets and Regulations Division 0.0 89.0 4.1 4.1 2.7 73
Selected ‘no response’ 0.0 90.0 0.0 10.0 0.0 10
Gender 0.0 84.6 6.9 8.2 0.3 331
   Female
   Male 0.0 87.6 6.0 6.2 0.2 402
   No Gender specified 0.0 72.5 9.9 12.1 5.5 91
   Selected ‘no response’ 0.0 75.0 14.3 10.7 0.0 28
Age 0.0 83.9 7.8 7.3 1.0 384
   <40
   40+ 0.0 85.2 6.3 7.9 0.7 432
  Selected ‘no response’ 0.0 80.6 8.3 11.1 0.0 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 79.2 12.5 8.3 0 48
   Asian
   Black 82.1 8.1 9.8 0 123
   Hispanic 80.4 3.9 15.7 0 51
   White 88.8 6.3 4.4 0.4 457
   No Race Specified 75.4 9.0 13.3 2.4 211

c. Leaders and managers in my division and office are committed to addressing concerns that may lead talented employees to leave CFPB. (Reminder: Managers are individuals who supervise one or more supervisors or managers and do not include first-line supervisors.)

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 45.1 12.1 34.7 8.2 854
Divisions and Large Offices 0.0 43.1 12.2 35.4 9.3 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 42.3 9.9 40.8 7.0 71
    Supervision - Midwest Region 0.0 39.2 15.2 32.9 12.7 79
    Supervision - Northeast Region 0.0 28.6 16.3 46.9 8.2 49
    Supervision - Southeast Region 0.0 37.3 16.0 32.0 14.7 75
    Supervision - West Region 0.0 59.7 6.9 29.2 4.2 72
   Other SEFL Respondents 0.0 47.2 9.7 34.7 8.3 72
Operations Division 0.0 44.1 15.8 32.8 7.3 247
     Consumer Response 0.0 35.8 19.8 42.0 2.5 81
     Human Capital 0.0 40.0 14.3 42.9 2.9 35
     Technology & Innovation 0.0 49.2 9.5 25.4 15.9 63
    Other Operations Respondents 0.0 51.5 17.6 23.5 7.4 68
Consumer Education and Engagement Division 0.0 42.9 7.1 46.4 3.6 28
External Affairs Division 0.0 75.0 12.5 6.3 6.3 16
Legal Division 0.0 64.1 2.6 25.6 7.7 39
Other 0.0 43.5 4.3 43.5 8.7 23
Research, Markets and Regulations Division 0.0 43.8 9.6 39.7 6.8 73
Selected ‘no response’ 0.0 50.0 0.0 40.0 10.0 10
Gender 0.0 42.3 11.8 38.7 7.3 331
   Female
   Male 0.0 51.7 11.1 28.1 9.1 406
   No Gender specified 0.0 30.8 15.4 45.1 8.8 91
   Selected ‘no response’ 0.0 26.9 19.2 50.0 3.8 26
Age 0.0 43.6 13.0 36.6 6.8 385
   <40
   40+ 0.0 47.9 10.8 31.6 9.7 434
  Selected ‘no response’ 0.0 25.7 17.1 51.4 5.7 35



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 49.0 8.2 32.7 10.2 49
   Asian
   Black 40.7 22.8 30.9 5.7 123
   Hispanic 54.9 5.9 33.3 5.9 51
   White 50.7 9.8 31.9 7.6 458
   No Race Specified 33.5 13.4 44.0 9.1 209

d. I have sufficient resources to get my job done.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 63.0 11.6 25.1 0.2 860
Divisions and Large Offices 0.0 59.5 12.6 27.7 0.2 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 49.3 16.4 34.2 0.0 73
    Supervision - Midwest Region 0.0 55.7 17.7 26.6 0.0 79
    Supervision - Northeast Region 0.0 65.3 14.3 20.4 0.0 49
    Supervision - Southeast Region 0.0 63.6 9.1 26.0 1.3 77
    Supervision - West Region 0.0 63.9 9.7 26.4 0.0 72
   Other SEFL Respondents 0.0 61.1 8.3 30.6 0.0 72
Operations Division 0.0 66.9 13.3 19.4 0.4 248
     Consumer Response 0.0 65.4 11.1 23.5 0.0 81
     Human Capital 0.0 57.1 20.0 22.9 0.0 35
     Technology & Innovation 0.0 65.1 12.7 20.6 1.6 63
    Other Operations Respondents 0.0 75.4 13.0 11.6 0.0 69
Consumer Education and Engagement Division 0.0 57.1 3.6 39.3 0.0 28
External Affairs Division 0.0 93.8 0.0 6.3 0.0 16
Legal Division 0.0 74.4 12.8 12.8 0.0 39
Other 0.0 66.7 0.0 33.3 0.0 24
Research, Markets and Regulations Division 0.0 57.5 9.6 32.9 0.0 73
Selected ‘no response’ 0.0 70.0 10.0 20.0 0.0 10
Gender 0.0 65.5 9.0 25.5 0.0 333
   Female
   Male 0.0 63.6 13.5 22.9 0.0 407
   No Gender specified 0.0 57.6 10.9 29.3 2.2 92
   Selected ‘no response’ 0.0 42.9 17.9 39.3 0.0 28
Age 0.0 64.3 12.7 22.7 0.3 387
   <40
   40+ 0.0 62.8 10.8 26.1 0.2 436
  Selected ‘no response’ 0.0 51.4 10.8 37.8 0.0 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 61.2 10.2 28.6 0 49
   Asian
   Black 66.1 15.3 18.5 0 124
   Hispanic 68.6 7.8 23.5 0 51
   White 65.6 11.1 23.3 0 459
   No Race Specified 54.5 12.7 31.9 0.9 213

e. There is an atmosphere of trust in my office.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.2 12.5 28.0 0.3 858
Divisions and Large Offices 0.0 57.6 13.7 28.2 0.5 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 58.9 9.6 30.1 1.4 73
    Supervision - Midwest Region 0.0 50.6 27.8 21.5 0.0 79
    Supervision - Northeast Region 0.0 53.1 12.2 34.7 0.0 49
    Supervision - Southeast Region 0.0 49.4 15.6 33.8 1.3 77
    Supervision - West Region 0.0 75.0 8.3 16.7 0.0 72
   Other SEFL Respondents 0.0 58.3 6.9 34.7 0.0 72
Operations Division 0.0 53.8 11.7 34.0 0.4 247
     Consumer Response 0.0 38.3 9.9 51.9 0.0 81
     Human Capital 0.0 45.7 5.7 48.6 0.0 35
     Technology & Innovation 0.0 69.8 9.5 19.0 1.6 63
    Other Operations Respondents 0.0 61.8 19.1 19.1 0.0 68
Consumer Education and Engagement Division 0.0 60.7 7.1 32.1 0.0 28
External Affairs Division 0.0 81.3 12.5 6.3 0.0 16
Legal Division 0.0 84.2 7.9 7.9 0.0 38
Other 0.0 50.0 16.7 33.3 0.0 24
Research, Markets and Regulations Division 0.0 71.2 11.0 17.8 0.0 73
Selected ‘no response’ 0.0 60.0 10.0 30.0 0.0 10
Gender 0.0 57.1 11.7 31.2 0.0 333
   Female
   Male 0.0 66.8 13.0 19.9 0.2 407
   No Gender specified 0.0 40.0 13.3 44.4 2.2 90
   Selected ‘no response’ 0.0 35.7 10.7 53.6 0.0 28
Age 0.0 63.0 11.1 25.3 0.5 387
   <40
   40+ 0.0 58.5 13.4 27.9 0.2 434
  Selected ‘no response’ 0.0 27.0 16.2 56.8 0.0 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 65.3 8.2 26.5 0 49
   Asian
   Black 50.8 17.7 31.5 0 124
   Hispanic 60.8 9.8 29.4 0 51
   White 67.5 10.5 22.0 0 459
   No Race Specified 43.6 15.6 39.3 1.4 211

f. Employees in my office generally feel comfortable that they can raise concerns or disagree with superiors without worrying about negative consequences.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 56.2 12.7 27.0 4.1 852
Divisions and Large Offices 0.0 51.7 13.4 30.1 4.8 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 59.7 12.5 23.6 4.2 72
    Supervision - Midwest Region 0.0 50.0 20.5 20.5 9.0 78
    Supervision - Northeast Region 0.0 50.0 12.0 38.0 0.0 50
    Supervision - Southeast Region 0.0 46.7 14.7 36.0 2.7 75
    Supervision - West Region 0.0 57.7 7.0 28.2 7.0 71
   Other SEFL Respondents 0.0 45.8 12.5 37.5 4.2 72
Operations Division 0.0 57.1 13.8 27.1 2.0 247
     Consumer Response 0.0 46.3 20.0 32.5 1.3 80
     Human Capital 0.0 45.7 2.9 51.4 0.0 35
     Technology & Innovation 0.0 66.7 12.7 17.5 3.2 63
    Other Operations Respondents 0.0 66.7 13.0 17.4 2.9 69
Consumer Education and Engagement Division 0.0 70.4 3.7 22.2 3.7 27
External Affairs Division 0.0 75.0 6.3 18.8 0.0 16
Legal Division 0.0 64.9 10.8 18.9 5.4 37
Other 0.0 54.2 12.5 33.3 0.0 24
Research, Markets and Regulations Division 0.0 68.5 12.3 13.7 5.5 73
Selected ‘no response’ 0.0 40.0 0.0 30.0 30.0 10
Gender 0.0 55.8 10.7 29.0 4.6 328
   Female
   Male 0.0 63.0 14.3 20.2 2.5 405
   No Gender specified 0.0 34.1 13.2 42.9 9.9 91
   Selected ‘no response’ 0.0 35.7 10.7 50.0 3.6 28
Age 0.0 58.2 14.8 22.6 4.4 385
   <40
   40+ 0.0 57.7 10.2 28.6 3.5 430
  Selected ‘no response’ 0.0 18.9 18.9 54.1 8.1 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 57.4 19.1 19.1 4.3 47
   Asian
   Black 53.3 16.4 29.5 0.8 122
   Hispanic 72.5 3.9 21.6 2.0 51
   White 63.4 10.1 23.0 3.5 456
   No Race Specified 40.1 16.5 35.8 7.5 212

g. Prohibited actions for partisan political purposes are not tolerated.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 54.2 8.4 4.4 33.0 858
Divisions and Large Offices 0.0 51.9 10.2 4.7 33.2 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 61.1 2.8 4.2 31.9 72
    Supervision - Midwest Region 0.0 45.6 13.9 3.8 36.7 79
    Supervision - Northeast Region 0.0 52.0 6.0 4.0 38.0 50
    Supervision - Southeast Region 0.0 36.4 18.2 5.2 40.3 77
    Supervision - West Region 0.0 59.7 9.7 4.2 26.4 72
   Other SEFL Respondents 0.0 58.3 8.3 6.9 26.4 72
Operations Division 0.0 53.0 8.5 5.3 33.2 247
     Consumer Response 0.0 53.1 9.9 8.6 28.4 81
     Human Capital 0.0 57.1 8.6 5.7 28.6 35
     Technology & Innovation 0.0 52.4 6.3 3.2 38.1 63
    Other Operations Respondents 0.0 51.5 8.8 2.9 36.8 68
Consumer Education and Engagement Division 0.0 64.3 7.1 3.6 25.0 28
External Affairs Division 0.0 93.8 0.0 0.0 6.3 16
Legal Division 0.0 66.7 0.0 5.1 28.2 39
Other 0.0 56.5 8.7 4.3 30.4 23
Research, Markets and Regulations Division 0.0 53.4 4.1 1.4 41.1 73
Selected ‘no response’ 0.0 40.0 10.0 0.0 50.0 10
Gender 0.0 52.1 6.3 3.3 38.3 332
   Female
   Male 0.0 61.8 8.8 3.2 26.2 408
   No Gender specified 0.0 32.2 13.3 12.2 42.2 90
   Selected ‘no response’ 0.0 39.3 10.7 10.7 39.3 28
Age 0.0 56.6 8.3 2.3 32.7 385
   <40
   40+ 0.0 54.4 8.0 6.0 31.7 436
  Selected ‘no response’ 0.0 27.0 13.5 8.1 51.4 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 59.2 4.1 6.1 30.6 49
   Asian
   Black 52.0 14.6 3.3 30.1 123
   Hispanic 52.9 11.8 0 35.3 51
   White 59.1 5.2 2.8 32.8 460
   No Race Specified 41.7 13.3 8.5 36.5 211

h. Success at CFPB is based more on merit than on personal connections to managers or favoritism.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 50.0 9.7 33.3 7.0 856
Divisions and Large Offices 0.0 48.9 11.2 33.4 6.4 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 56.2 5.5 30.1 8.2 73
    Supervision - Midwest Region 0.0 51.3 15.4 24.4 9.0 78
    Supervision - Northeast Region 0.0 48.0 8.0 40.0 4.0 50
    Supervision - Southeast Region 0.0 38.7 17.3 40.0 4.0 75
    Supervision - West Region 0.0 53.5 11.3 28.2 7.0 71
   Other SEFL Respondents 0.0 45.8 8.3 40.3 5.6 72
Operations Division 0.0 42.7 10.6 37.0 9.8 246
     Consumer Response 0.0 37.5 11.3 47.5 3.8 80
     Human Capital 0.0 37.1 11.4 45.7 5.7 35
     Technology & Innovation 0.0 61.9 4.8 14.3 19.0 63
    Other Operations Respondents 0.0 33.8 14.7 41.2 10.3 68
Consumer Education and Engagement Division 0.0 53.6 7.1 39.3 0.0 28
External Affairs Division 0.0 68.8 12.5 18.8 0.0 16
Legal Division 0.0 69.2 7.7 12.8 10.3 39
Other 0.0 50.0 0.0 50.0 0.0 24
Research, Markets and Regulations Division 0.0 68.9 4.1 21.6 5.4 74
Selected ‘no response’ 0.0 20.0 0.0 70.0 10.0 10
Gender 0.0 46.4 7.8 36.7 9.0 332
   Female
   Male 0.0 58.4 11.6 25.1 4.9 406
   No Gender specified 0.0 31.9 7.7 50.5 9.9 91
   Selected ‘no response’ 0.0 29.6 11.1 55.6 3.7 27
Age 0.0 53.2 9.6 30.5 6.7 387
   <40
   40+ 0.0 49.9 9.7 33.3 7.2 433
  Selected ‘no response’ 0.0 16.7 11.1 63.9 8.3 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 60.4 8.3 29.2 2.1 48
   Asian
   Black 36.6 12.2 40.7 10.6 123
   Hispanic 52.0 12.0 32.0 4.0 50
   White 58.8 9.6 25.9 5.7 459
   No Race Specified 36.0 8.5 46.0 9.5 211

i. Across the bureau, a culture of accountability exists in which employees at all levels are held accountable for their actions.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 39.4 14.7 36.4 9.5 856
Divisions and Large Offices 0.0 41.1 15.1 34.2 9.6 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 43.8 15.1 27.4 13.7 73
    Supervision - Midwest Region 0.0 44.3 10.1 31.6 13.9 79
    Supervision - Northeast Region 0.0 32.0 14.0 50.0 4.0 50
    Supervision - Southeast Region 0.0 33.8 29.7 29.7 6.8 74
    Supervision - West Region 0.0 52.1 11.3 23.9 12.7 71
   Other SEFL Respondents 0.0 38.0 9.9 47.9 4.2 71
Operations Division 0.0 32.7 16.5 41.5 9.3 248
     Consumer Response 0.0 32.1 18.5 42.0 7.4 81
     Human Capital 0.0 25.7 8.6 62.9 2.9 35
     Technology & Innovation 0.0 44.4 15.9 23.8 15.9 63
    Other Operations Respondents 0.0 26.1 18.8 46.4 8.7 69
Consumer Education and Engagement Division 0.0 39.3 7.1 53.6 0.0 28
External Affairs Division 0.0 75.0 18.8 6.3 0.0 16
Legal Division 0.0 41.0 10.3 25.6 23.1 39
Other 0.0 45.8 0.0 54.2 0.0 24
Research, Markets and Regulations Division 0.0 45.2 15.1 28.8 11.0 73
Selected ‘no response’ 0.0 10.0 20.0 60.0 10.0 10
Gender 0.0 35.3 14.2 38.7 11.8 331
   Female
   Male 0.0 47.5 15.3 29.3 7.9 406
   No Gender specified 0.0 20.7 10.9 59.8 8.7 92
   Selected ‘no response’ 0.0 29.6 25.9 37.0 7.4 27
Age 0.0 40.0 15.3 35.8 8.8 385
   <40
   40+ 0.0 40.9 13.8 35.2 10.1 435
  Selected ‘no response’ 0.0 13.9 19.4 58.3 8.3 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 45.8 12.5 39.6 2.1 48
   Asian
   Black 34.7 19.4 35.5 10.5 124
   Hispanic 41.2 13.7 33.3 11.8 51
   White 44.0 13.3 32.7 10.0 459
   No Race Specified 27.5 16.6 46.4 9.5 211

j. Senior leaders foster an environment in which all employees respect and follow CFPB policies, procedures, and rules.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 55.5 16.0 24.6 3.9 849
Divisions and Large Offices 0.0 59.5 14.9 22.9 2.7 415
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 58.3 16.7 18.1 6.9 72
    Supervision - Midwest Region 0.0 59.5 20.3 17.7 2.5 79
    Supervision - Northeast Region 0.0 53.1 14.3 32.7 0.0 49
    Supervision - Southeast Region 0.0 56.0 17.3 22.7 4.0 75
    Supervision - West Region 0.0 76.1 7.0 16.9 0.0 71
   Other SEFL Respondents 0.0 52.2 13.0 33.3 1.4 69
Operations Division 0.0 43.4 20.5 29.9 6.1 244
     Consumer Response 0.0 43.8 25.0 28.8 2.5 80
     Human Capital 0.0 35.3 17.6 44.1 2.9 34
     Technology & Innovation 0.0 54.8 21.0 14.5 9.7 62
    Other Operations Respondents 0.0 36.8 16.2 38.2 8.8 68
Consumer Education and Engagement Division 0.0 48.1 25.9 25.9 0.0 27
External Affairs Division 0.0 75.0 18.8 6.3 0.0 16
Legal Division 0.0 64.1 2.6 25.6 7.7 39
Other 0.0 58.3 8.3 33.3 0.0 24
Research, Markets and Regulations Division 0.0 67.6 12.2 16.2 4.1 74
Selected ‘no response’ 0.0 40.0 20.0 30.0 10.0 10
Gender 0.0 51.2 16.5 28.0 4.3 328
   Female
   Male 0.0 66.0 14.6 16.9 2.5 403
   No Gender specified 0.0 27.5 19.8 44.0 8.8 91
   Selected ‘no response’ 0.0 44.4 18.5 33.3 3.7 27
Age 0.0 55.8 17.6 22.1 4.5 380
   <40
   40+ 0.0 56.9 14.3 25.3 3.5 434
  Selected ‘no response’ 0.0 34.3 20.0 42.9 2.9 35



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 70.2 12.8 17.0 0 47
   Asian
   Black 45.1 22.1 27.9 4.9 122
   Hispanic 58.0 16.0 24.0 2.0 50
   White 61.6 14.5 20.8 3.1 456
   No Race Specified 42.4 17.1 34.3 6.2 210

k. Open and honest communication is an important part of the culture in my office.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 61.1 14.4 23.5 1.1 857
Divisions and Large Offices 0.0 58.1 16.2 24.8 1.0 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 50.7 20.5 26.0 2.7 73
    Supervision - Midwest Region 0.0 57.7 25.6 15.4 1.3 78
    Supervision - Northeast Region 0.0 52.0 20.0 28.0 0.0 50
    Supervision - Southeast Region 0.0 57.9 14.5 26.3 1.3 76
    Supervision - West Region 0.0 75.0 8.3 16.7 0.0 72
   Other SEFL Respondents 0.0 53.5 8.5 38.0 0.0 71
Operations Division 0.0 57.5 16.2 24.7 1.6 247
     Consumer Response 0.0 45.0 22.5 31.3 1.3 80
     Human Capital 0.0 48.6 11.4 40.0 0.0 35
     Technology & Innovation 0.0 66.7 12.7 17.5 3.2 63
    Other Operations Respondents 0.0 68.1 14.5 15.9 1.4 69
Consumer Education and Engagement Division 0.0 66.7 7.4 25.9 0.0 27
External Affairs Division 0.0 81.3 12.5 6.3 0.0 16
Legal Division 0.0 79.5 15.4 5.1 0.0 39
Other 0.0 54.2 8.3 37.5 0.0 24
Research, Markets and Regulations Division 0.0 74.3 4.1 21.6 0.0 74
Selected ‘no response’ 0.0 80.0 0.0 10.0 10.0 10
Gender 0.0 59.9 11.7 27.7 0.6 332
   Female
   Male 0.0 69.3 14.7 15.2 0.7 407
   No Gender specified 0.0 35.2 22.0 39.6 3.3 91
   Selected ‘no response’ 0.0 40.7 14.8 40.7 3.7 27
Age 0.0 63.8 13.2 21.7 1.3 387
   <40
   40+ 0.0 62.0 13.8 23.5 0.7 434
  Selected ‘no response’ 0.0 22.2 33.3 41.7 2.8 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 71.4 6.1 22.4 0 49
   Asian
   Black 54.5 20.3 23.6 1.6 123
   Hispanic 64.7 11.8 23.5 0 51
   White 69.6 10.9 18.9 0.7 460
   No Race Specified 43.8 20.0 33.8 2.4 210

l. Senior leaders have taken meaningful steps to manage the transition from a startup agency to a more mature agency that will be around for the long-term.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 58.2 11.9 25.7 4.2 857
Divisions and Large Offices 0.0 59.6 10.9 26.1 3.3 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.9 8.2 17.8 4.1 73
    Supervision - Midwest Region 0.0 53.2 15.2 29.1 2.5 79
    Supervision - Northeast Region 0.0 51.0 4.1 38.8 6.1 49
    Supervision - Southeast Region 0.0 55.3 18.4 23.7 2.6 76
    Supervision - West Region 0.0 68.1 6.9 22.2 2.8 72
   Other SEFL Respondents 0.0 58.3 9.7 29.2 2.8 72
Operations Division 0.0 52.0 15.0 25.6 7.3 246
     Consumer Response 0.0 51.9 17.3 27.2 3.7 81
     Human Capital 0.0 45.7 5.7 45.7 2.9 35
     Technology & Innovation 0.0 62.9 12.9 14.5 9.7 62
    Other Operations Respondents 0.0 45.6 19.1 23.5 11.8 68
Consumer Education and Engagement Division 0.0 57.1 14.3 28.6 0.0 28
External Affairs Division 0.0 93.3 6.7 0.0 0.0 15
Legal Division 0.0 71.8 7.7 17.9 2.6 39
Other 0.0 58.3 4.2 37.5 0.0 24
Research, Markets and Regulations Division 0.0 59.5 9.5 29.7 1.4 74
Selected ‘no response’ 0.0 40.0 30.0 10.0 20.0 10
Gender 0.0 56.8 11.4 27.6 4.2 333
   Female
   Male 0.0 65.0 12.1 20.4 2.5 406
   No Gender specified 0.0 37.4 9.9 40.7 12.1 91
   Selected ‘no response’ 0.0 44.4 22.2 29.6 3.7 27
Age 0.0 60.9 12.4 22.8 3.9 386
   <40
   40+ 0.0 57.5 10.3 27.6 4.6 435
  Selected ‘no response’ 0.0 38.9 25.0 33.3 2.8 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 69.4 8.2 22.4 0 49
   Asian
   Black 50.4 16.3 26.8 6.5 123
   Hispanic 60.8 13.7 25.5 0 51
   White 64.9 9.6 23.3 2.2 459
   No Race Specified 44.1 15.2 32.2 8.5 211

m. Senior leaders promote a culture in which problems and solutions to these problems are openly discussed.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 51.5 15.5 29.5 3.5 847
Divisions and Large Offices 0.0 49.5 17.6 30.2 2.7 414
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 50.7 14.1 32.4 2.8 71
    Supervision - Midwest Region 0.0 48.1 26.6 22.8 2.5 79
    Supervision - Northeast Region 0.0 40.8 20.4 36.7 2.0 49
    Supervision - Southeast Region 0.0 53.3 12.0 30.7 4.0 75
    Supervision - West Region 0.0 59.4 11.6 27.5 1.4 69
   Other SEFL Respondents 0.0 42.3 21.1 33.8 2.8 71
Operations Division 0.0 44.0 16.0 33.7 6.2 243
     Consumer Response 0.0 39.2 19.0 39.2 2.5 79
     Human Capital 0.0 35.3 8.8 52.9 2.9 34
     Technology & Innovation 0.0 59.0 14.8 14.8 11.5 61
    Other Operations Respondents 0.0 40.6 17.4 34.8 7.2 69
Consumer Education and Engagement Division 0.0 57.1 7.1 35.7 0.0 28
External Affairs Division 0.0 75.0 18.8 6.3 0.0 16
Legal Division 0.0 76.3 2.6 18.4 2.6 38
Other 0.0 50.0 16.7 33.3 0.0 24
Research, Markets and Regulations Division 0.0 66.2 9.5 23.0 1.4 74
Selected ‘no response’ 0.0 60.0 20.0 0.0 20.0 10
Gender 0.0 47.7 15.7 33.8 2.7 331
   Female
   Male 0.0 61.2 14.9 20.9 3.0 397
   No Gender specified 0.0 28.3 17.4 45.7 8.7 92
   Selected ‘no response’ 0.0 33.3 14.8 48.1 3.7 27
Age 0.0 55.6 14.7 26.0 3.7 381
   <40
   40+ 0.0 50.5 15.1 31.2 3.3 430
  Selected ‘no response’ 0.0 19.4 27.8 47.2 5.6 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 62.5 14.6 22.9 0 48
   Asian
   Black 43.8 23.1 29.8 3.3 121
   Hispanic 56.9 13.7 27.5 2.0 51
   White 58.9 13.0 25.5 2.6 455
   No Race Specified 36.8 17.2 39.7 6.2 209

30. Considering everything, how satisfied or dissatisfied are you with your job?

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 71.5 9.9 18.4 0.2 855
Divisions and Large Offices 0.0 71.4 9.3 19.0 0.2 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 72.2 8.3 19.4 0.0 72
    Supervision - Midwest Region 0.0 62.8 10.3 26.9 0.0 78
    Supervision - Northeast Region 0.0 74.0 4.0 22.0 0.0 50
    Supervision - Southeast Region 0.0 67.1 18.4 13.2 1.3 76
    Supervision - West Region 0.0 83.3 5.6 11.1 0.0 72
   Other SEFL Respondents 0.0 70.8 6.9 22.2 0.0 72
Operations Division 0.0 67.1 12.2 20.3 0.4 246
     Consumer Response 0.0 55.0 13.8 31.3 0.0 80
     Human Capital 0.0 57.1 11.4 31.4 0.0 35
     Technology & Innovation 0.0 79.4 9.5 9.5 1.6 63
    Other Operations Respondents 0.0 75.0 13.2 11.8 0.0 68
Consumer Education and Engagement Division 0.0 71.4 14.3 14.3 0.0 28
External Affairs Division 0.0 93.8 0.0 6.3 0.0 16
Legal Division 0.0 84.2 5.3 10.5 0.0 38
Other 0.0 62.5 8.3 29.2 0.0 24
Research, Markets and Regulations Division 0.0 75.7 9.5 14.9 0.0 74
Selected ‘no response’ 0.0 88.9 11.1 0.0 0.0 9
Gender 0.0 68.5 10.9 20.6 0.0 330
   Female
   Male 0.0 77.9 6.9 15.2 0.0 408
   No Gender specified 0.0 58.2 15.4 24.2 2.2 91
   Selected ‘no response’ 0.0 53.8 26.9 19.2 0.0 26
Age 0.0 74.1 8.3 17.4 0.3 386
   <40
   40+ 0.0 71.0 10.1 18.6 0.2 435
  Selected ‘no response’ 0.0 47.1 26.5 26.5 0.0 34



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 71.4 12.2 16.3 0 49
   Asian
   Black 66.7 15.4 17.9 0 123
   Hispanic 72.5 7.8 19.6 0 51
   White 76.5 6.3 17.2 0 459
   No Race Specified 62.2 15.3 21.5 1.0 209

31. How, if at all, have the following factors raised or lowered the level of your morale in the past 12 months?

(View question)

a. Your relationship(s) with your immediate supervisor(s)

(View question)

  Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 61.1 21.1 16.8 0.9 856
Divisions and Large Offices 0.0 62.1 22.3 15.2 0.5 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 61.6 23.3 15.1 0.0 73
    Supervision - Midwest Region 0.0 53.2 31.6 15.2 0.0 79
    Supervision - Northeast Region 0.0 74.0 8.0 18.0 0.0 50
    Supervision - Southeast Region 0.0 61.8 25.0 10.5 2.6 76
    Supervision - West Region 0.0 66.7 27.8 5.6 0.0 72
   Other SEFL Respondents 0.0 59.7 12.5 27.8 0.0 72
Operations Division 0.0 59.5 21.9 17.0 1.6 247
     Consumer Response 0.0 64.2 18.5 16.0 1.2 81
     Human Capital 0.0 58.8 17.6 23.5 0.0 34
     Technology & Innovation 0.0 58.7 27.0 11.1 3.2 63
    Other Operations Respondents 0.0 55.1 23.2 20.3 1.4 69
Consumer Education and Engagement Division 0.0 51.9 22.2 25.9 0.0 27
External Affairs Division 0.0 68.8 18.8 12.5 0.0 16
Legal Division 0.0 68.4 13.2 18.4 0.0 38
Other 0.0 52.2 8.7 34.8 4.3 23
Research, Markets and Regulations Division 0.0 63.5 20.3 16.2 0.0 74
Selected ‘no response’ 0.0 44.4 22.2 22.2 11.1 9
Gender 0.0 59.1 20.3 19.7 0.9 330
   Female
   Male 0.0 65.8 21.0 12.7 0.5 409
   No Gender specified 0.0 48.4 23.1 25.3 3.3 91
   Selected ‘no response’ 0.0 57.7 26.9 15.4 0.0 26
Age 0.0 64.3 19.4 15.5 0.8 387
   <40
   40+ 0.0 60.0 21.8 17.2 0.9 435
  Selected ‘no response’ 0.0 38.2 32.4 26.5 2.9 34



  Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 65.3 20.4 12.2 2.0 49
   Asian
   Black 62.1 21.0 16.1 0.8 124
   Hispanic 70.6 9.8 17.6 2.0 51
   White 66.2 19.7 13.8 0.4 458
   No Race Specified 50.0 24.8 23.8 1.4 210

b. Resources available to do your job

(View question)

  Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 37.7 34.7 26.6 1.1 854
Divisions and Large Offices 0.0 35.5 35.5 28.6 0.5 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 31.5 34.2 34.2 0.0 73
    Supervision - Midwest Region 0.0 32.1 33.3 33.3 1.3 78
    Supervision - Northeast Region 0.0 48.0 34.0 18.0 0.0 50
    Supervision - Southeast Region 0.0 39.5 42.1 17.1 1.3 76
    Supervision - West Region 0.0 40.8 31.0 28.2 0.0 71
   Other SEFL Respondents 0.0 25.0 37.5 37.5 0.0 72
Operations Division 0.0 40.5 36.4 21.5 1.6 247
     Consumer Response 0.0 43.2 35.8 19.8 1.2 81
     Human Capital 0.0 31.4 42.9 25.7 0.0 35
     Technology & Innovation 0.0 45.2 29.0 22.6 3.2 62
    Other Operations Respondents 0.0 37.7 40.6 20.3 1.4 69
Consumer Education and Engagement Division 0.0 39.3 25.0 35.7 0.0 28
External Affairs Division 0.0 68.8 25.0 6.3 0.0 16
Legal Division 0.0 40.5 43.2 16.2 0.0 37
Other 0.0 43.5 30.4 21.7 4.3 23
Research, Markets and Regulations Division 0.0 31.1 28.4 39.2 1.4 74
Selected ‘no response’ 0.0 33.3 22.2 33.3 11.1 9
Gender 0.0 38.1 31.1 29.3 1.5 331
   Female
   Male 0.0 40.1 34.7 24.9 0.2 406
   No Gender specified 0.0 28.6 42.9 25.3 3.3 91
   Selected ‘no response’ 0.0 26.9 50.0 23.1 0.0 26
Age 0.0 39.0 34.3 25.7 1.0 385
   <40
   40+ 0.0 38.4 33.8 26.9 0.9 435
  Selected ‘no response’ 0.0 14.7 50.0 32.4 2.9 34



  Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 51.0 26.5 20.4 2.0 49
   Asian
   Black 41.1 38.7 19.4 0.8 124
   Hispanic 49.0 29.4 17.6 3.9 51
   White 36.8 34.1 28.7 0.4 457
   No Race Specified 31.4 38.6 28.1 1.9 210

c. Reasonableness of your workload

(View question)

  Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 38.5 31.5 29.0 0.9 854
Divisions and Large Offices 0.0 38.0 33.3 28.3 0.5 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 39.7 39.7 20.5 0.0 73
    Supervision - Midwest Region 0.0 40.3 32.5 26.0 1.3 77
    Supervision - Northeast Region 0.0 40.0 32.0 28.0 0.0 50
    Supervision - Southeast Region 0.0 35.1 33.8 29.9 1.3 77
    Supervision - West Region 0.0 37.5 31.9 30.6 0.0 72
   Other SEFL Respondents 0.0 36.1 29.2 34.7 0.0 72
Operations Division 0.0 39.0 33.7 25.6 1.6 246
     Consumer Response 0.0 37.0 32.1 29.6 1.2 81
     Human Capital 0.0 31.4 37.1 31.4 0.0 35
     Technology & Innovation 0.0 44.3 34.4 18.0 3.3 61
    Other Operations Respondents 0.0 40.6 33.3 24.6 1.4 69
Consumer Education and Engagement Division 0.0 32.1 25.0 42.9 0.0 28
External Affairs Division 0.0 68.8 25.0 6.3 0.0 16
Legal Division 0.0 55.3 23.7 21.1 0.0 38
Other 0.0 39.1 34.8 21.7 4.3 23
Research, Markets and Regulations Division 0.0 26.0 23.3 50.7 0.0 73
Selected ‘no response’ 0.0 44.4 11.1 33.3 11.1 9
Gender 0.0 35.9 28.0 35.0 1.2 329
   Female
   Male 0.0 43.5 32.4 23.8 0.2 407
   No Gender specified 0.0 27.5 39.6 29.7 3.3 91
   Selected ‘no response’ 0.0 33.3 33.3 33.3 0.0 27
Age 0.0 39.0 30.1 30.1 0.8 385
   <40
   40+ 0.0 38.9 32.3 27.9 0.9 434
  Selected ‘no response’ 0.0 28.6 37.1 31.4 2.9 35



  Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 42.9 28.6 26.5 2.0 49
   Asian
   Black 40.7 34.1 24.4 0.8 123
   Hispanic 37.3 23.5 35.3 3.9 51
   White 39.1 29.3 31.2 0.4 458
   No Race Specified 32.9 37.6 28.1 1.4 210

d. Level of support for your career development and advancement

(View question)

  Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 39.9 25.7 32.0 2.4 849
Divisions and Large Offices 0.0 42.4 24.7 32.4 0.5 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 39.7 32.9 27.4 0.0 73
    Supervision - Midwest Region 0.0 40.8 19.7 38.2 1.3 76
    Supervision - Northeast Region 0.0 44.0 24.0 32.0 0.0 50
    Supervision - Southeast Region 0.0 41.3 25.3 32.0 1.3 75
    Supervision - West Region 0.0 51.4 29.2 19.4 0.0 72
   Other SEFL Respondents 0.0 38.0 16.9 45.1 0.0 71
Operations Division 0.0 38.4 29.0 28.6 4.1 245
     Consumer Response 0.0 38.3 23.5 37.0 1.2 81
     Human Capital 0.0 31.4 31.4 31.4 5.7 35
     Technology & Innovation 0.0 36.5 33.3 22.2 7.9 63
    Other Operations Respondents 0.0 43.9 30.3 22.7 3.0 66
Consumer Education and Engagement Division 0.0 28.6 21.4 46.4 3.6 28
External Affairs Division 0.0 43.8 37.5 18.8 0.0 16
Legal Division 0.0 52.6 26.3 15.8 5.3 38
Other 0.0 34.8 13.0 47.8 4.3 23
Research, Markets and Regulations Division 0.0 31.5 24.7 39.7 4.1 73
Selected ‘no response’ 0.0 22.2 11.1 55.6 11.1 9
Gender 0.0 37.1 24.0 35.3 3.6 329
   Female
   Male 0.0 44.8 26.2 27.7 1.2 404
   No Gender specified 0.0 28.9 31.1 36.7 3.3 90
   Selected ‘no response’ 0.0 38.5 19.2 42.3 0.0 26
Age 0.0 42.3 21.1 34.7 1.8 383
   <40
   40+ 0.0 40.2 29.3 27.9 2.5 433
  Selected ‘no response’ 0.0 9.1 30.3 54.5 6.1 33



  Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 41.7 18.8 37.5 2.1 48
   Asian
   Black 41.8 23.0 33.6 1.6 122
   Hispanic 51.0 18.4 26.5 4.1 49
   White 42.4 25.1 29.7 2.8 458
   No Race Specified 29.8 31.3 37.0 1.9 208

e. Management efforts to improve employee morale

(View question)

  Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 37.3 33.0 26.0 3.8 851
Divisions and Large Offices 0.0 39.2 30.1 28.9 1.7 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 39.7 31.5 27.4 1.4 73
    Supervision - Midwest Region 0.0 32.1 33.3 33.3 1.3 78
    Supervision - Northeast Region 0.0 34.0 34.0 32.0 0.0 50
    Supervision - Southeast Region 0.0 42.7 25.3 30.7 1.3 75
    Supervision - West Region 0.0 50.0 28.6 21.4 0.0 70
   Other SEFL Respondents 0.0 36.1 29.2 29.2 5.6 72
Operations Division 0.0 35.6 34.0 25.5 4.9 247
     Consumer Response 0.0 39.5 34.6 24.7 1.2 81
     Human Capital 0.0 22.9 28.6 45.7 2.9 35
     Technology & Innovation 0.0 30.2 44.4 14.3 11.1 63
    Other Operations Respondents 0.0 42.6 26.5 26.5 4.4 68
Consumer Education and Engagement Division 0.0 33.3 29.6 22.2 14.8 27
External Affairs Division 0.0 40.0 40.0 20.0 0.0 15
Legal Division 0.0 47.4 34.2 13.2 5.3 38
Other 0.0 26.1 26.1 39.1 8.7 23
Research, Markets and Regulations Division 0.0 33.8 47.3 16.2 2.7 74
Selected ‘no response’ 0.0 11.1 33.3 22.2 33.3 9
Gender 0.0 35.8 31.2 28.8 4.2 330
   Female
   Male 0.0 41.6 34.7 21.2 2.5 406
   No Gender specified 0.0 24.4 33.3 34.4 7.8 90
   Selected ‘no response’ 0.0 32.0 28.0 36.0 4.0 25
Age 0.0 35.9 35.9 24.0 4.2 384
   <40
   40+ 0.0 40.2 29.3 27.0 3.5 433
  Selected ‘no response’ 0.0 14.7 47.1 35.3 2.9 34



  Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 28.6 42.9 24.5 4.1 49
   Asian
   Black 41.9 24.2 32.3 1.6 124
   Hispanic 42.0 28.0 26.0 4.0 50
   White 39.3 35.2 21.8 3.7 455
   No Race Specified 29.8 33.7 32.2 4.3 208

f. Management efforts to promote a more diverse and inclusive environment

(View question)

  Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 37.0 41.8 15.6 5.6 852
Divisions and Large Offices 0.0 39.5 40.9 15.6 4.1 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 37.0 45.2 16.4 1.4 73
    Supervision - Midwest Region 0.0 38.5 38.5 15.4 7.7 78
    Supervision - Northeast Region 0.0 46.0 36.0 16.0 2.0 50
    Supervision - Southeast Region 0.0 36.0 36.0 20.0 8.0 75
    Supervision - West Region 0.0 51.4 38.6 7.1 2.9 70
   Other SEFL Respondents 0.0 30.6 50.0 18.1 1.4 72
Operations Division 0.0 34.6 42.3 17.9 5.3 246
     Consumer Response 0.0 38.3 44.4 14.8 2.5 81
     Human Capital 0.0 18.2 36.4 39.4 6.1 33
     Technology & Innovation 0.0 36.5 39.7 14.3 9.5 63
    Other Operations Respondents 0.0 36.2 44.9 14.5 4.3 69
Consumer Education and Engagement Division 0.0 28.6 46.4 14.3 10.7 28
External Affairs Division 0.0 43.8 31.3 12.5 12.5 16
Legal Division 0.0 39.5 44.7 10.5 5.3 38
Other 0.0 47.8 21.7 21.7 8.7 23
Research, Markets and Regulations Division 0.0 31.1 47.3 10.8 10.8 74
Selected ‘no response’ 0.0 11.1 66.7 11.1 11.1 9
Gender 0.0 35.4 40.5 19.2 4.9 328
   Female
   Male 0.0 42.3 42.0 11.1 4.7 407
   No Gender specified 0.0 25.3 41.8 20.9 12.1 91
   Selected ‘no response’ 0.0 15.4 53.8 23.1 7.7 26
Age 0.0 35.8 45.1 13.5 5.7 386
   <40
   40+ 0.0 39.6 38.0 16.9 5.6 432
  Selected ‘no response’ 0.0 17.6 52.9 23.5 5.9 34



  Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 33.3 41.7 20.8 4.2 48
   Asian
   Black 40.3 27.4 29.0 3.2 124
   Hispanic 47.1 27.5 19.6 5.9 51
   White 38.9 45.5 9.6 5.9 457
   No Race Specified 29.7 45.0 18.7 6.7 209

g. Revisions to or improved communication of internal policies affecting you or your work environment

(View question)

  Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 35.9 41.1 18.0 4.9 849
Divisions and Large Offices 0.0 33.9 41.3 22.0 2.9 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 28.8 49.3 17.8 4.1 73
    Supervision - Midwest Region 0.0 35.4 41.8 21.5 1.3 79
    Supervision - Northeast Region 0.0 32.0 34.0 32.0 2.0 50
    Supervision - Southeast Region 0.0 34.7 41.3 21.3 2.7 75
    Supervision - West Region 0.0 42.9 34.3 20.0 2.9 70
   Other SEFL Respondents 0.0 29.2 44.4 22.2 4.2 72
Operations Division 0.0 36.2 39.8 16.7 7.3 246
     Consumer Response 0.0 38.8 40.0 18.8 2.5 80
     Human Capital 0.0 31.4 34.3 28.6 5.7 35
     Technology & Innovation 0.0 39.7 42.9 9.5 7.9 63
    Other Operations Respondents 0.0 32.4 39.7 14.7 13.2 68
Consumer Education and Engagement Division 0.0 42.3 34.6 11.5 11.5 26
External Affairs Division 0.0 37.5 56.3 0.0 6.3 16
Legal Division 0.0 44.7 42.1 7.9 5.3 38
Other 0.0 43.5 34.8 17.4 4.3 23
Research, Markets and Regulations Division 0.0 37.5 43.1 13.9 5.6 72
Selected ‘no response’ 0.0 33.3 55.6 0.0 11.1 9
Gender 0.0 36.4 37.6 19.6 6.4 327
   Female
   Male 0.0 38.5 42.9 15.9 2.7 408
   No Gender specified 0.0 25.6 45.6 17.8 11.1 90
   Selected ‘no response’ 0.0 25.0 41.7 33.3 0.0 24
Age 0.0 34.6 43.5 17.4 4.4 384
   <40
   40+ 0.0 39.0 37.4 18.3 5.3 431
  Selected ‘no response’ 0.0 11.8 61.8 20.6 5.9 34



  Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 38.8 36.7 16.3 8.2 49
   Asian
   Black 39.5 35.5 21.8 3.2 124
   Hispanic 39.2 33.3 21.6 5.9 51
   White 37.5 40.6 17.4 4.4 453
   No Race Specified 28.4 45.7 19.2 6.7 208

h. The establishment of a temporary "pass/fail" performance ratings system

(View question)

  Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 26.0 29.8 39.5 4.7 855
Divisions and Large Offices 0.0 26.5 29.1 41.0 3.3 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 19.2 35.6 41.1 4.1 73
    Supervision - Midwest Region 0.0 30.4 27.8 38.0 3.8 79
    Supervision - Northeast Region 0.0 34.0 26.0 40.0 0.0 50
    Supervision - Southeast Region 0.0 22.4 28.9 43.4 5.3 76
    Supervision - West Region 0.0 27.8 29.2 43.1 0.0 72
   Other SEFL Respondents 0.0 27.8 26.4 40.3 5.6 72
Operations Division 0.0 23.9 27.5 41.7 6.9 247
     Consumer Response 0.0 24.7 27.2 46.9 1.2 81
     Human Capital 0.0 20.6 14.7 55.9 8.8 34
     Technology & Innovation 0.0 19.0 36.5 28.6 15.9 63
    Other Operations Respondents 0.0 29.0 26.1 40.6 4.3 69
Consumer Education and Engagement Division 0.0 25.0 32.1 42.9 0.0 28
External Affairs Division 0.0 37.5 31.3 31.3 0.0 16
Legal Division 0.0 26.3 34.2 31.6 7.9 38
Other 0.0 34.8 30.4 26.1 8.7 23
Research, Markets and Regulations Division 0.0 24.7 37.0 34.2 4.1 73
Selected ‘no response’ 0.0 25.0 37.5 25.0 12.5 8
Gender 0.0 25.1 27.2 42.0 5.7 331
   Female
   Male 0.0 27.5 31.4 37.0 4.2 408
   No Gender specified 0.0 22.2 33.3 40.0 4.4 90
   Selected ‘no response’ 0.0 26.9 26.9 46.2 0.0 26
Age 0.0 20.5 28.8 45.6 5.2 386
   <40
   40+ 0.0 30.7 30.7 33.9 4.6 436
  Selected ‘no response’ 0.0 27.3 30.3 42.4 0.0 33



  Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 24.5 26.5 40.8 8.2 49
   Asian
   Black 32.3 29.8 31.5 6.5 124
   Hispanic 37.3 23.5 35.3 3.9 51
   White 25.8 28.8 40.8 4.6 458
   No Race Specified 22.0 32.1 42.6 3.3 209

i. Congressional and press attention to personnel management issues at CFPB

(View question)

  Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 14.6 35.4 44.6 5.4 848
Divisions and Large Offices 0.0 16.5 37.4 42.7 3.4 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 11.3 43.7 43.7 1.4 71
    Supervision - Midwest Region 0.0 15.4 41.0 38.5 5.1 78
    Supervision - Northeast Region 0.0 24.5 34.7 36.7 4.1 49
    Supervision - Southeast Region 0.0 20.0 36.0 37.3 6.7 75
    Supervision - West Region 0.0 16.7 30.6 51.4 1.4 72
   Other SEFL Respondents 0.0 13.9 37.5 47.2 1.4 72
Operations Division 0.0 14.7 29.8 44.5 11.0 245
     Consumer Response 0.0 14.8 24.7 53.1 7.4 81
     Human Capital 0.0 0.0 32.4 64.7 2.9 34
     Technology & Innovation 0.0 12.9 37.1 27.4 22.6 62
    Other Operations Respondents 0.0 23.5 27.9 39.7 8.8 68
Consumer Education and Engagement Division 0.0 17.9 42.9 39.3 0.0 28
External Affairs Division 0.0 6.3 37.5 56.3 0.0 16
Legal Division 0.0 7.9 31.6 57.9 2.6 38
Other 0.0 13.0 21.7 56.5 8.7 23
Research, Markets and Regulations Division 0.0 9.6 47.9 42.5 0.0 73
Selected ‘no response’ 0.0 0.0 12.5 62.5 25.0 8
Gender 0.0 13.4 35.7 44.8 6.1 328
   Female
   Male 0.0 14.5 36.1 45.0 4.4 407
   No Gender specified 0.0 14.8 31.8 45.5 8.0 88
   Selected ‘no response’ 0.0 32.0 32.0 32.0 4.0 25
Age 0.0 10.2 39.3 45.0 5.5 382
   <40
   40+ 0.0 18.0 32.9 43.3 5.8 434
  Selected ‘no response’ 0.0 21.9 21.9 56.3 0.0 32



  Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % %
Race/Ethnicity 8.3 43.8 41.7 6.3 48
   Asian
   Black 19.5 41.5 29.3 9.8 123
   Hispanic 13.7 47.1 33.3 5.9 51
   White 12.9 33.8 49.3 3.9 456
   No Race Specified 16.5 32.0 45.1 6.3 206

j. Other (please specify below)

(View question)

Non-responses
Greatly/ Somewhat
Raised
Neither Raised
nor Lowered
Somewhat/ Greatly
Lowered
No basis to Judge
Number of respondents
% % % % %
0.0 8.4 10.7 20.1 60.8 309

If you identified another factor in 31j, what was the factor?

(View question)

data intentionally not reported


32. Over the past 12 months, how, if at all, has your morale changed?

(View question)

  Non-responses
Greatly/ Somewhat
Improved
No change
Somewhat/ Greatly
Decreased
No basis to judge
Number of respondents
% % % % %
CFPB-Wide 0.0 31.9 30.3 35.8 2.0 849
Divisions and Large Offices 0.0 31.3 29.9 37.6 1.2 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 37.0 21.9 39.7 1.4 73
    Supervision - Midwest Region 0.0 20.5 34.6 44.9 0.0 78
    Supervision - Northeast Region 0.0 34.0 28.0 38.0 0.0 50
    Supervision - Southeast Region 0.0 28.0 40.0 30.7 1.3 75
    Supervision - West Region 0.0 34.3 32.9 31.4 1.4 70
   Other SEFL Respondents 0.0 36.1 20.8 40.3 2.8 72
Operations Division 0.0 31.6 28.7 35.2 4.5 247
     Consumer Response 0.0 32.1 23.5 43.2 1.2 81
     Human Capital 0.0 20.0 22.9 54.3 2.9 35
     Technology & Innovation 0.0 38.1 31.7 19.0 11.1 63
    Other Operations Respondents 0.0 30.9 35.3 30.9 2.9 68
Consumer Education and Engagement Division 0.0 30.8 34.6 34.6 0.0 26
External Affairs Division 0.0 62.5 12.5 25.0 0.0 16
Legal Division 0.0 42.1 36.8 18.4 2.6 38
Other 0.0 27.3 31.8 40.9 0.0 22
Research, Markets and Regulations Division 0.0 26.0 32.9 41.1 0.0 73
Selected ‘no response’ 0.0 33.3 55.6 11.1 0.0 9
Gender 0.0 29.4 28.4 38.8 3.4 327
   Female
   Male 0.0 35.8 32.1 31.4 0.7 405
   No Gender specified 0.0 24.2 30.8 41.8 3.3 91
   Selected ‘no response’ 0.0 30.8 23.1 46.2 0.0 26
Age 0.0 33.9 27.7 36.3 2.1 386
   <40
   40+ 0.0 31.3 32.2 34.6 1.9 428
  Selected ‘no response’ 0.0 17.1 34.3 45.7 2.9 35



  Greatly/ Somewhat
Improved
No change
Somewhat/ Greatly
Decreased
No basis to judge
Number of respondents
% % % %
Race/Ethnicity 35.4 27.1 37.5 0 48
   Asian
   Black 32.0 32.0 34.4 1.6 122
   Hispanic 32.0 38.0 28.0 2.0 50
   White 34.1 29.7 34.1 2.0 454
   No Race Specified 25.2 31.0 41.9 1.9 210

33. If there are any other issues, details, or information concerning CFPB's organizational culture that you would like us to know about, please use the space below to share that information.

(View question)

data intentionally not reported


Section VII: Demographic Information

The following items ask about your background and employment status. Your answers to these items will help GAO to look at survey results by subgroups - for example, comparing supervisors and non-supervisors, males and females, or different divisions and offices. Responses will NOT be used to identify individual respondents. GAO's report will not identify individuals or small groups and will provide summary results only for groups of 10 or more employees.

(View question)

34. In which office do you work at CFPB? If you are currently on a detail, please select your home office. For Director's Financial Analysts, please select the office of your current rotation, unless you have been in your current rotation for less than 3 months. If your current rotation began less than 3 months ago, please select the office of your previous rotation. Regional Administrative Officers, please select Operations: Administrative Operations. If you prefer not to identify your office, please select the "not identified" option under your division.

(View question)

  Percent of
Total Frequency
%
Front Office, Office of the Director 1.1
Strategy 0.2
Office of Equal Opportunity & Fairness, Office of Civil Rights 0.5
Office of Equal Opportunity & Fairness, Office of Minority & Women Inclusion 0.4
Front Office, Operations (including Project Management) 0.9
Administrative Operations (including Facilities, Records, FOIA, Security, and Regional Administrative Officers) 1.6
Chief Financial Officer 2.8
Consumer Response 9.5
Human Capital 4.1
Procurement 0.9
Technology & Innovation (including T&I Fellows, Privacy and PRA) 7.4
Operations Division, not identified 1.8
Front Office, Consumer Education & Engagement 0.4
Consumer Engagement 0.5
Financial Education 0.6
Financial Empowerment 0.4
Older Americans 0.7
Servicemember Affairs 0.4
Students 0.1
Consumer Education & Engagement Division, not identified 0.4
Front Office, Research, Markets, & Regulations 0.2
Markets Teams (including: Card Markets Installment Lending & Collections Markets Deposits, Liquidity Lending, & Reporting Markets and Mortgage Markets) 1.9
Regulations 3.5
Research 2.3
Research, Markets, & Regulations Division, not identified 0.7
Front Office, Supervision, Enforcement, & Fair Lending 0.4
Fair Lending and Equal Opportunity 2.1
Enforcement 8.6
Supervision Policy 2.5
Supervision - Midwest Region 9.3
Supervision - Northeast Region 5.9
Supervision - Southeast Region 9.0
Supervision - West Region 8.5
Supervision Examinations 2.7
Supervision, Enforcement, & Fair Lending Division, not identified 0.8
Communications 0.5
Community Affairs 0.5
Consumer Advisory Board 0.1
Financial Institutions 0.1
Intergovernmental Affairs 0.4
External Affairs Division, not identified 0.4
Front Office, Legal Division 0.2
General Law, Ethics, & Oversight 2.1
Law and Policy 1.4
Litigation 0.2
Legal Division, not identified 0.6
Other (please specify below) 0.7
Number of respondents 852.0

If you identified another office above, in which office do you work?

(View question)

data intentionally not reported


35. Are you currently on a detail?

(View question)

Non-responses Yes No Number of respondents
% % %
0.0 3.7 96.3 841

35A. About when did your detail begin?

(View question)

Non-responses
Less than 3 months
ago
3 to 6 months ago
6 to 12 months
ago
Over 1 year ago
Number of respondents
% % % % %
0.0 35.7 28.6 32.1 3.6 28

35B. In which office are you on a detail?

(View question)

36. Where is your duty station?

(View question)

Non-responses
Headquarters (Washington,
DC)
Home Duty Station
Southeast Regional
Office
Northeast Regional
Office
Midwest Regional
Office
West Regional Office
Number of respondents
% % % % % % %
0.0 62.7 24.1 2.4 1.9 4.3 4.6 845

37. What type of position is your job at CFPB?

(View question)

Non-responses Permanent Temporary Term Other Not sure Number of respondents
% % % % % %
0.0 93.5 0.4 4.1 0.5 1.5 850

38. Which of the following, if any, special employee programs describe your position at CFPB?

(View question)

Non-responses
Pathways - Internship
Pathways - Recent
Graduate
Pathways - PMF
Brandeis Honors
Attorney
Director's Financial
Analyst
None of the above
Not sure
Number of respondents
% % % % % % % %
0.0 0.7 1.0 0.4 0.6 0.9 93.1 3.3 813

39. Which of the following best describes your supervisory status?

(View question)

Non-responses Non-Supervisor: You do not supervise other employees. Team Leader: You are not an official supervisor, you provide employees with day-to-day guidance in work projects, but do not have supervisory responsibilities or conduct performance appraisals. Supervisor: You are responsible for employees' performance appraisals and approval of their leave, but you do not supervise other supervisors. Manager: You supervise one or more supervisors or managers. Executive: Senior Executive Service equivalent (grade 80 or above) Number of respondents
% % % % % %
0.0 73.4 13.4 10.3 2.9 0.1 838

40. What is your pay band level?

(View question)

data intentionally not reported


41. What is your gender?

(View question)

Non-responses
Female
Male
No Gender specified Number of respondents
% % % %
0.0 39.9 49.0 11.0 834

42. Are you of Hispanic, Latino, or Spanish origin?

(View question)

Non-responses Yes No No response Number of respondents
% % % %
0.0 6.0 78.4 15.6 850

43. With what race(s) do you identify? If you prefer not to give a response, please check the box below and continue to the next question.

(View question)

1. No response to question 43

Non-responses Not Checked Checked Number of respondents
% % %
75.9 0.0 24.1 863

a. Black or African-American

(View question)

Non-responses Yes No No response Number of respondents
% % % %
0.0 33.2 53.5 13.4 374

b. Native American (or American Indian) or Alaska Native

(View question)

Non-responses Yes No No response Number of respondents
% % % %
0.0 4.6 76.9 18.5 281

c. Native Hawaiian or other Pacific Islander

(View question)

Non-responses Yes No No response Number of respondents
% % % %
0.0 0.4 80.6 19.0 268

d. Asian American

(View question)

Non-responses Yes No No response Number of respondents
% % % %
0.0 16.0 67.4 16.6 307

e. White

(View question)

Non-responses Yes No No response Number of respondents
% % % %
0.0 85.8 5.8 8.4 537

f. Other (please specify below)

(View question)

Non-responses Yes No No response Number of respondents
% % % %
0.0 8.2 58.8 33.0 233

If you identified other race in 43f, what was the race with which you identify?

(View question)

44. About how long have you been with the Federal Government (excluding military service)?

(View question)

Non-responses
Less than 1 year 1 to 3 years
4 to 5 years
6 to 10 years
11 to 15 years
16 to 20 years
21 to 25 years
More than 25 years Number of respondents
% % % % % % % % %
0.0 5.9 32.8 20.0 20.2 8.9 3.2 3.4 5.7 847

45. How long have you worked for CFPB?

(View question)

Non-responses
Less than 6 months 6 months to 1 year 1 to 3 years
More than 3 years Number of respondents
% % % % %
0.0 3.4 9.0 49.5 38.0 842

46. What is your age group?

(View question)

Non-responses 25 and under 26-29 30-39 40-49 50-59 60 or older Number of respondents
% % % % % % %
0.0 2.8 6.8 37.5 24.4 22.5 6.1 825

47. Which of the following work experiences did you have prior to joining CFPB?

(View question)

1. Federal government employment

Not Checked Checked Number of respondents
% %
41.5 58.5 836

2. State government employment

Not Checked Checked Number of respondents
% %
83.9 16.1 836

3. Nonprofit sector employment

Not Checked Checked Number of respondents
% %
80.1 19.9 836

4. Private sector employment

Not Checked Checked Number of respondents
% %
36.6 63.4 836

5. Employment at a banking or financial services regulator (federal or state government)

Not Checked Checked Number of respondents
% %
83.6 16.4 836

6. Employment as an attorney

Not Checked Checked Number of respondents
% %
84.9 15.1 836

7. Other (please specify below)

Not Checked Checked Number of respondents
% %
92.8 7.2 836

If you identified another work experience in 47, what was your work experience?

(View question)

48. Did you join the bureau as a Dodd-Frank Act transferee from FDIC, the Federal Reserve System (the Federal Reserve Board or one of the Federal Reserve Banks), FTC, HUD, NCUA, OCC, or OTS?

(View question)

Non-responses
Yes
No
Don't know
Prefer not to respond Number of respondents
% % % % %
0.0 11.0 83.7 0.7 4.6 852

48A. From which agency did you transfer?

(View question)

data intentionally not reported