GAO Survey of CFPB Employees

U.S. Government Accountability Office

Contents

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Introduction

Special instructions for detailees and rotating staff:

•Detailees:
If you are currently on a detail, for the purposes of this questionnaire, please consider your current office within CFPB to be the office to which you are permanently assigned (or your "home office").

Director's Financial Analysts and other rotating staff: For the purposes of this questionnaire, please consider your current office within CFPB to be the office of your current rotation, unless you have been in your current rotation for less than 3 months. If your current rotation began less than 3 months ago, please consider the office of your previous rotation to be your current office.

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1. Do you work in one of CFPB's regional offices (e.g., Midwest Regional Office, Northeast Regional Office, Southeast Regional Office, West Regional office)? Note: Please answer based on the office to which you are permanently assigned (or your "home office"). If you are duty-stationed in a regional office or outside headquarters but report to a headquarters office (such as Enforcement or Fair Lending), please answer "No." If you are on a detail to a regional office, but your home office is not a regional office, please answer "No." If you are on a detail to a headquarters office, but a regional office is your home office, please answer "Yes."

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  Non-responses Yes No Number of respondents
% % %
CFPB-Wide 0.0 32.1 67.9 816
Divisions and Large Offices 0.0 59.2 40.8 404
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 14.1 85.9 71
    Supervision - Midwest Region 0.0 85.5 14.5 76
    Supervision - Northeast Region 0.0 89.6 10.4 48
    Supervision - Southeast Region 0.0 83.3 16.7 72
    Supervision - West Region 0.0 86.6 13.4 67
   Other SEFL Respondents 0.0 4.3 95.7 70
Operations Division 0.0 8.2 91.8 233
     Consumer Response 0.0 11.8 88.2 76
     Human Capital 0.0 0.0 100.0 33
     Technology & Innovation 0.0 7.0 93.0 57
    Other Operations Respondents 0.0 9.0 91.0 67
Consumer Education and Engagement Division 0.0 4.2 95.8 24
External Affairs Division 0.0 0.0 100.0 14
Legal Division 0.0 0.0 100.0 38
Other 0.0 0.0 100.0 23
Research, Markets and Regulations Division 0.0 0.0 100.0 70
Selected ‘no response’ 0.0 30.0 70.0 10
Gender 0.0 24.4 75.6 320
   Female
   Male 0.0 38.1 61.9 386
   No Gender specified 0.0 29.8 70.2 84
   Selected ‘no response’ 0.0 46.2 53.8 26
Age 0.0 25.7 74.3 362
   <40
   40+ 0.0 37.5 62.5 419
  Selected ‘no response’ 0.0 34.3 65.7 35



  Yes No Number of respondents
% %
Race/Ethnicity 29.8 70.2 47
   Asian
   Black 37.9 62.1 116
   Hispanic 46.0 54.0 50
   White 29.4 70.6 439
   No Race Specified 33.2 66.8 199

IMPORTANT NOTE: For the purposes of this questionnaire, please consider your "office" to be your regional office (e.g., Midwest Regional Office, Northeast Regional Office, Southeast Regional Office, West Regional office) and the head of your office to be your Regional Director. If you are a Regional Administrative Officer, please consider your office to be Administrative Operations. If you are on a detail, for the purposes of this questionnaire, please consider your "current office" to be your home office (i.e., the office from which you were detailed).

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IMPORTANT NOTE: For the purposes of this questionnaire, please consider your "office" to be the unit headed by the Assistant Director (Note: In some cases, the Assistant Director is more commonly referred to as an officer, such as the CFO, CHCO, and CIO). _____. Examples of some offices at CFPB are the Office of Community Affairs, the CFO's Office, the Office of Consumer Response, the Office of Enforcement, the Office of Supervision Policy, the Office of Regulations, and the Office of Technology and Innovation. If you are on a detail, for the purposes of this questionnaire, please consider your "current office" to be your home office (i.e., the office from which you were detailed).

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Section I: Hiring, Compensation, and Retention

In this section, questions about hiring refer to hiring for new job openings, excluding promotions. The next section of this survey will include questions about promotions.

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2. Do you agree or disagree with the following statements on hiring, compensation, and retention? (Reminder: If you are on a detail, please consider your office to be your home office.)

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a. My office is able to attract talented and qualified employees.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 82.5 6.0 9.6 1.9 862
Divisions and Large Offices 0.0 80.8 6.2 11.1 1.9 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 93.2 2.7 2.7 1.4 73
    Supervision - Midwest Region 0.0 76.9 10.3 9.0 3.8 78
    Supervision - Northeast Region 0.0 70.0 10.0 20.0 0.0 50
    Supervision - Southeast Region 0.0 75.3 3.9 16.9 3.9 77
    Supervision - West Region 0.0 87.5 6.9 4.2 1.4 72
   Other SEFL Respondents 0.0 79.2 4.2 16.7 0.0 72
Operations Division 0.0 81.9 6.9 8.9 2.4 248
     Consumer Response 0.0 72.8 9.9 16.0 1.2 81
     Human Capital 0.0 88.6 5.7 5.7 0.0 35
     Technology & Innovation 0.0 84.1 3.2 6.3 6.3 63
    Other Operations Respondents 0.0 87.0 7.2 4.3 1.4 69
Consumer Education and Engagement Division 0.0 89.3 0.0 7.1 3.6 28
External Affairs Division 0.0 87.5 0.0 12.5 0.0 16
Legal Division 0.0 92.3 2.6 5.1 0.0 39
Other 0.0 79.2 8.3 12.5 0.0 24
Research, Markets and Regulations Division 0.0 83.8 8.1 6.8 1.4 74
Selected ‘no response’ 0.0 100.0 0.0 0.0 0.0 11
Gender 0.0 82.5 5.1 11.1 1.2 332
   Female
   Male 0.0 83.9 6.8 7.8 1.5 409
   No Gender specified 0.0 76.1 6.5 12.0 5.4 92
   Selected ‘no response’ 0.0 82.8 3.4 10.3 3.4 29
Age 0.0 80.9 4.6 12.1 2.3 388
   <40
   40+ 0.0 83.7 7.8 7.3 1.1 436
  Selected ‘no response’ 0.0 84.2 0.0 10.5 5.3 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.6 8.2 14.3 0 49
   Asian
   Black 83.1 6.5 8.1 2.4 124
   Hispanic 90.2 0 9.8 0 51
   White 85.2 4.8 8.9 1.1 460
   No Race Specified 77.6 8.4 10.3 3.7 214

b. My office retains its talented and qualified employees.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 57.4 10.2 29.1 3.3 860
Divisions and Large Offices 0.0 51.5 11.2 33.5 3.8 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 53.4 9.6 34.2 2.7 73
    Supervision - Midwest Region 0.0 50.0 17.9 25.6 6.4 78
    Supervision - Northeast Region 0.0 32.0 8.0 60.0 0.0 50
    Supervision - Southeast Region 0.0 50.6 14.3 31.2 3.9 77
    Supervision - West Region 0.0 70.8 5.6 19.4 4.2 72
   Other SEFL Respondents 0.0 46.5 9.9 39.4 4.2 71
Operations Division 0.0 59.3 9.7 26.6 4.4 248
     Consumer Response 0.0 51.9 11.1 34.6 2.5 81
     Human Capital 0.0 48.6 2.9 45.7 2.9 35
     Technology & Innovation 0.0 52.4 12.7 23.8 11.1 63
    Other Operations Respondents 0.0 79.7 8.7 10.1 1.4 69
Consumer Education and Engagement Division 0.0 78.6 3.6 17.9 0.0 28
External Affairs Division 0.0 75.0 12.5 12.5 0.0 16
Legal Division 0.0 79.5 5.1 15.4 0.0 39
Other 0.0 62.5 8.3 29.2 0.0 24
Research, Markets and Regulations Division 0.0 60.3 12.3 26.0 1.4 73
Selected ‘no response’ 0.0 54.5 9.1 36.4 0.0 11
Gender 0.0 56.9 9.0 30.7 3.3 332
   Female
   Male 0.0 59.6 11.3 26.2 2.9 408
   No Gender specified 0.0 49.5 9.9 36.3 4.4 91
   Selected ‘no response’ 0.0 58.6 10.3 27.6 3.4 29
Age 0.0 54.6 9.5 32.5 3.4 388
   <40
   40+ 0.0 60.9 10.8 25.1 3.2 435
  Selected ‘no response’ 0.0 45.9 10.8 40.5 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 53.1 14.3 32.7 0 49
   Asian
   Black 58.9 7.3 29.8 4.0 124
   Hispanic 62.7 9.8 21.6 5.9 51
   White 61.1 8.9 27.4 2.6 460
   No Race Specified 48.6 13.7 33.5 4.2 212

c. Hiring at CFPB is based more on substantive experience or qualifications than on personal connections.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 56.5 12.9 26.1 4.5 859
Divisions and Large Offices 0.0 56.5 13.3 24.5 5.7 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 61.6 8.2 27.4 2.7 73
    Supervision - Midwest Region 0.0 62.8 16.7 10.3 10.3 78
    Supervision - Northeast Region 0.0 54.0 16.0 26.0 4.0 50
    Supervision - Southeast Region 0.0 46.1 11.8 35.5 6.6 76
    Supervision - West Region 0.0 69.4 9.7 15.3 5.6 72
   Other SEFL Respondents 0.0 44.4 18.1 33.3 4.2 72
Operations Division 0.0 48.2 15.0 32.4 4.5 247
     Consumer Response 0.0 43.2 18.5 35.8 2.5 81
     Human Capital 0.0 44.1 11.8 41.2 2.9 34
     Technology & Innovation 0.0 57.1 14.3 22.2 6.3 63
    Other Operations Respondents 0.0 47.8 13.0 33.3 5.8 69
Consumer Education and Engagement Division 0.0 64.3 10.7 25.0 0.0 28
External Affairs Division 0.0 75.0 18.8 6.3 0.0 16
Legal Division 0.0 74.4 5.1 15.4 5.1 39
Other 0.0 37.5 16.7 45.8 0.0 24
Research, Markets and Regulations Division 0.0 74.0 6.8 16.4 2.7 73
Selected ‘no response’ 0.0 54.5 9.1 36.4 0.0 11
Gender 0.0 53.0 10.9 31.5 4.5 330
   Female
   Male 0.0 64.7 13.0 18.9 3.4 408
   No Gender specified 0.0 34.8 16.3 39.1 9.8 92
   Selected ‘no response’ 0.0 48.3 24.1 24.1 3.4 29
Age 0.0 58.3 12.7 24.9 4.1 386
   <40
   40+ 0.0 57.9 11.7 25.7 4.6 435
  Selected ‘no response’ 0.0 21.1 28.9 42.1 7.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 61.2 10.2 26.5 2.0 49
   Asian
   Black 43.1 20.3 33.3 3.3 123
   Hispanic 62.7 11.8 25.5 0 51
   White 64.4 11.8 19.9 3.9 458
   No Race Specified 44.4 14.0 34.6 7.0 214

d. My starting salary at CFPB provided fair compensation for my skills, work experience, and education.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 58.3 7.1 32.9 1.7 858
Divisions and Large Offices 0.0 53.2 8.8 36.8 1.2 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 56.9 5.6 37.5 0.0 72
    Supervision - Midwest Region 0.0 38.5 16.7 42.3 2.6 78
    Supervision - Northeast Region 0.0 46.0 6.0 48.0 0.0 50
    Supervision - Southeast Region 0.0 53.2 7.8 37.7 1.3 77
    Supervision - West Region 0.0 58.3 11.1 29.2 1.4 72
   Other SEFL Respondents 0.0 65.3 4.2 29.2 1.4 72
Operations Division 0.0 63.4 6.5 28.5 1.6 246
     Consumer Response 0.0 53.8 7.5 36.3 2.5 80
     Human Capital 0.0 74.3 2.9 22.9 0.0 35
     Technology & Innovation 0.0 63.5 9.5 23.8 3.2 63
    Other Operations Respondents 0.0 69.1 4.4 26.5 0.0 68
Consumer Education and Engagement Division 0.0 78.6 3.6 17.9 0.0 28
External Affairs Division 0.0 68.8 6.3 25.0 0.0 16
Legal Division 0.0 61.5 5.1 25.6 7.7 39
Other 0.0 50.0 4.2 45.8 0.0 24
Research, Markets and Regulations Division 0.0 65.8 4.1 26.0 4.1 73
Selected ‘no response’ 0.0 27.3 0.0 72.7 0.0 11
Gender 0.0 59.5 5.4 34.1 0.9 331
   Female
   Male 0.0 58.7 9.1 30.2 2.0 407
   No Gender specified 0.0 48.4 6.6 40.7 4.4 91
   Selected ‘no response’ 0.0 69.0 0.0 31.0 0.0 29
Age 0.0 53.6 7.5 36.3 2.6 386
   <40
   40+ 0.0 62.8 6.9 29.2 1.1 435
  Selected ‘no response’ 0.0 54.1 5.4 40.5 0.0 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 49.0 12.2 36.7 2.0 49
   Asian
   Black 51.6 5.6 42.7 0 124
   Hispanic 58.8 9.8 31.4 0 51
   White 63.8 6.5 27.9 1.7 459
   No Race Specified 51.7 7.6 37.9 2.8 211

3. In the last 12 months, as a CFPB employee (not a job candidate), have you participated in one or more steps of the hiring process (such as application review, candidate interviews, candidate assessment, and/or candidate selection for hire)?

(View question)

  Non-responses Yes No Don't know Number of respondents
% % % %
CFPB-Wide 0.0 45.3 53.8 0.8 860
Divisions and Large Offices 0.0 32.9 66.1 0.9 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 55.6 41.7 2.8 72
    Supervision - Midwest Region 0.0 20.3 79.7 0.0 79
    Supervision - Northeast Region 0.0 26.0 74.0 0.0 50
    Supervision - Southeast Region 0.0 22.1 76.6 1.3 77
    Supervision - West Region 0.0 19.4 80.6 0.0 72
   Other SEFL Respondents 0.0 54.2 44.4 1.4 72
Operations Division 0.0 47.4 51.8 0.8 247
     Consumer Response 0.0 40.0 60.0 0.0 80
     Human Capital 0.0 60.0 40.0 0.0 35
     Technology & Innovation 0.0 47.6 50.8 1.6 63
    Other Operations Respondents 0.0 49.3 49.3 1.4 69
Consumer Education and Engagement Division 0.0 71.4 28.6 0.0 28
External Affairs Division 0.0 81.3 18.8 0.0 16
Legal Division 0.0 68.4 31.6 0.0 38
Other 0.0 62.5 33.3 4.2 24
Research, Markets and Regulations Division 0.0 74.3 25.7 0.0 74
Selected ‘no response’ 0.0 45.5 54.5 0.0 11
Gender 0.0 46.8 52.3 0.9 331
   Female
   Male 0.0 43.9 55.9 0.2 408
   No Gender specified 0.0 47.8 48.9 3.3 92
   Selected ‘no response’ 0.0 41.4 58.6 0.0 29
Age 0.0 46.6 52.1 1.3 386
   <40
   40+ 0.0 44.5 55.3 0.2 436
  Selected ‘no response’ 0.0 42.1 55.3 2.6 38



  Yes No Don't know Number of respondents
% % %
Race/Ethnicity 63.3 34.7 2.0 49
   Asian
   Black 37.4 61.8 0.8 123
   Hispanic 45.1 54.9 0 51
   White 47.5 52.1 0.4 459
   No Race Specified 43.9 54.7 1.4 214

3A. Do you agree or disagree with the following statements on the hiring process in your office?

(View question)

a. Policies and procedures for the hiring process are clear.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.0 12.6 26.4 2.1 390
Divisions and Large Offices 0.0 59.0 11.5 28.1 1.4 139
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 60.0 15.0 25.0 0.0 40
    Supervision - Midwest Region 0.0 43.8 0.0 56.3 0.0 16
    Supervision - Northeast Region 0.0 46.2 15.4 38.5 0.0 13
    Supervision - Southeast Region 0.0 47.1 11.8 35.3 5.9 17
    Supervision - West Region 0.0 85.7 14.3 0.0 0.0 14
   Other SEFL Respondents 0.0 64.1 10.3 23.1 2.6 39
Operations Division 0.0 53.8 14.5 29.9 1.7 117
     Consumer Response 0.0 50.0 9.4 37.5 3.1 32
     Human Capital 0.0 76.2 9.5 14.3 0.0 21
     Technology & Innovation 0.0 50.0 26.7 20.0 3.3 30
    Other Operations Respondents 0.0 47.1 11.8 41.2 0.0 34
Consumer Education and Engagement Division 0.0 60.0 15.0 25.0 0.0 20
External Affairs Division 0.0 76.9 7.7 15.4 0.0 13
Legal Division 0.0 73.1 7.7 19.2 0.0 26
Other 0.0 60.0 6.7 26.7 6.7 15
Research, Markets and Regulations Division 0.0 60.0 16.4 18.2 5.5 55
Selected ‘no response’ 0.0 40.0 0.0 60.0 0.0 5
Gender 0.0 54.2 14.2 29.7 1.9 155
   Female
   Male 0.0 67.0 12.3 19.6 1.1 179
   No Gender specified 0.0 40.9 9.1 45.5 4.5 44
   Selected ‘no response’ 0.0 66.7 8.3 16.7 8.3 12
Age 0.0 58.9 12.8 26.7 1.7 180
   <40
   40+ 0.0 60.8 12.9 24.2 2.1 194
  Selected ‘no response’ 0.0 37.5 6.3 50.0 6.3 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 48.4 19.4 29.0 3.2 31
   Asian
   Black 56.5 17.4 23.9 2.2 46
   Hispanic 52.2 13.0 34.8 0 23
   White 63.8 12.4 22.0 1.8 218
   No Race Specified 53.2 9.6 35.1 2.1 94

b. Hiring managers and other individuals involved in the hiring process respect and follow policies and procedures for hiring.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 68.1 12.9 14.1 4.9 389
Divisions and Large Offices 0.0 68.8 11.6 13.0 6.5 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.2 12.8 15.4 2.6 39
    Supervision - Midwest Region 0.0 75.0 18.8 6.3 0.0 16
    Supervision - Northeast Region 0.0 61.5 15.4 15.4 7.7 13
    Supervision - Southeast Region 0.0 52.9 5.9 17.6 23.5 17
    Supervision - West Region 0.0 85.7 7.1 0.0 7.1 14
   Other SEFL Respondents 0.0 69.2 10.3 15.4 5.1 39
Operations Division 0.0 61.5 16.2 17.9 4.3 117
     Consumer Response 0.0 40.6 21.9 31.3 6.3 32
     Human Capital 0.0 66.7 9.5 23.8 0.0 21
     Technology & Innovation 0.0 80.0 10.0 6.7 3.3 30
    Other Operations Respondents 0.0 61.8 20.6 11.8 5.9 34
Consumer Education and Engagement Division 0.0 55.0 15.0 30.0 0.0 20
External Affairs Division 0.0 84.6 7.7 7.7 0.0 13
Legal Division 0.0 69.2 11.5 11.5 7.7 26
Other 0.0 86.7 0.0 13.3 0.0 15
Research, Markets and Regulations Division 0.0 78.2 12.7 3.6 5.5 55
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 62.3 12.3 18.8 6.5 154
   Female
   Male 0.0 78.2 11.2 6.7 3.9 179
   No Gender specified 0.0 52.3 20.5 25.0 2.3 44
   Selected ‘no response’ 0.0 50.0 16.7 25.0 8.3 12
Age 0.0 67.8 15.6 12.8 3.9 180
   <40
   40+ 0.0 69.9 9.8 14.5 5.7 193
  Selected ‘no response’ 0.0 50.0 18.8 25.0 6.3 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 64.5 3.2 22.6 9.7 31
   Asian
   Black 52.2 19.6 21.7 6.5 46
   Hispanic 69.6 17.4 8.7 4.3 23
   White 76.0 10.6 8.8 4.6 217
   No Race Specified 58.5 17.0 21.3 3.2 94

c. Hiring managers and other individuals involved in the hiring process are committed to hiring candidates from diverse backgrounds.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 73.3 9.5 13.9 3.3 389
Divisions and Large Offices 0.0 74.6 8.7 13.8 2.9 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 71.8 12.8 12.8 2.6 39
    Supervision - Midwest Region 0.0 87.5 6.3 6.3 0.0 16
    Supervision - Northeast Region 0.0 69.2 15.4 7.7 7.7 13
    Supervision - Southeast Region 0.0 76.5 5.9 11.8 5.9 17
    Supervision - West Region 0.0 92.9 0.0 7.1 0.0 14
   Other SEFL Respondents 0.0 66.7 7.7 23.1 2.6 39
Operations Division 0.0 64.1 14.5 17.9 3.4 117
     Consumer Response 0.0 56.3 12.5 25.0 6.3 32
     Human Capital 0.0 76.2 4.8 19.0 0.0 21
     Technology & Innovation 0.0 70.0 16.7 6.7 6.7 30
    Other Operations Respondents 0.0 58.8 20.6 20.6 0.0 34
Consumer Education and Engagement Division 0.0 70.0 5.0 25.0 0.0 20
External Affairs Division 0.0 84.6 0.0 15.4 0.0 13
Legal Division 0.0 92.3 3.8 3.8 0.0 26
Other 0.0 86.7 0.0 13.3 0.0 15
Research, Markets and Regulations Division 0.0 78.2 9.1 3.6 9.1 55
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 68.8 9.7 18.8 2.6 154
   Female
   Male 0.0 79.9 7.8 7.3 5.0 179
   No Gender specified 0.0 63.6 15.9 20.5 0.0 44
   Selected ‘no response’ 0.0 66.7 8.3 25.0 0.0 12
Age 0.0 73.9 8.9 13.9 3.3 180
   <40
   40+ 0.0 73.6 9.8 13.5 3.1 193
  Selected ‘no response’ 0.0 62.5 12.5 18.8 6.3 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 61.3 12.9 16.1 9.7 31
   Asian
   Black 47.8 17.4 28.3 6.5 46
   Hispanic 65.2 17.4 13.0 4.3 23
   White 83.4 6.5 6.5 3.7 217
   No Race Specified 66.0 9.6 24.5 0 94

d. New job openings are announced and posted in an open and transparent manner that gives a fair opportunity for all eligible candidates to apply.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 69.4 9.5 17.5 3.6 389
Divisions and Large Offices 0.0 73.9 5.8 17.4 2.9 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.2 5.1 23.1 2.6 39
    Supervision - Midwest Region 0.0 68.8 0.0 31.3 0.0 16
    Supervision - Northeast Region 0.0 84.6 7.7 7.7 0.0 13
    Supervision - Southeast Region 0.0 82.4 5.9 5.9 5.9 17
    Supervision - West Region 0.0 85.7 7.1 0.0 7.1 14
   Other SEFL Respondents 0.0 69.2 7.7 20.5 2.6 39
Operations Division 0.0 63.2 14.5 20.5 1.7 117
     Consumer Response 0.0 56.3 12.5 31.3 0.0 32
     Human Capital 0.0 66.7 4.8 23.8 4.8 21
     Technology & Innovation 0.0 60.0 23.3 13.3 3.3 30
    Other Operations Respondents 0.0 70.6 14.7 14.7 0.0 34
Consumer Education and Engagement Division 0.0 60.0 10.0 30.0 0.0 20
External Affairs Division 0.0 61.5 7.7 30.8 0.0 13
Legal Division 0.0 65.4 11.5 11.5 11.5 26
Other 0.0 80.0 6.7 13.3 0.0 15
Research, Markets and Regulations Division 0.0 78.2 7.3 5.5 9.1 55
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 65.6 8.4 23.4 2.6 154
   Female
   Male 0.0 77.7 7.8 10.1 4.5 179
   No Gender specified 0.0 50.0 15.9 29.5 4.5 44
   Selected ‘no response’ 0.0 66.7 25.0 8.3 0.0 12
Age 0.0 70.0 10.0 16.1 3.9 180
   <40
   40+ 0.0 69.4 9.3 17.6 3.6 193
  Selected ‘no response’ 0.0 62.5 6.3 31.3 0.0 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 71.0 9.7 16.1 3.2 31
   Asian
   Black 65.2 8.7 26.1 0 46
   Hispanic 60.9 8.7 30.4 0 23
   White 72.4 9.2 13.8 4.6 217
   No Race Specified 64.9 10.6 21.3 3.2 94

e. Hiring decisions are merit-based.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 66.6 14.2 15.8 3.4 386
Divisions and Large Offices 0.0 66.4 10.2 16.8 6.6 137
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 64.1 12.8 17.9 5.1 39
    Supervision - Midwest Region 0.0 73.3 13.3 13.3 0.0 15
    Supervision - Northeast Region 0.0 61.5 15.4 15.4 7.7 13
    Supervision - Southeast Region 0.0 52.9 11.8 23.5 11.8 17
    Supervision - West Region 0.0 78.6 0.0 7.1 14.3 14
   Other SEFL Respondents 0.0 69.2 7.7 17.9 5.1 39
Operations Division 0.0 57.8 20.7 19.0 2.6 116
     Consumer Response 0.0 45.2 22.6 29.0 3.2 31
     Human Capital 0.0 61.9 19.0 19.0 0.0 21
     Technology & Innovation 0.0 66.7 13.3 13.3 6.7 30
    Other Operations Respondents 0.0 58.8 26.5 14.7 0.0 34
Consumer Education and Engagement Division 0.0 65.0 10.0 25.0 0.0 20
External Affairs Division 0.0 76.9 15.4 7.7 0.0 13
Legal Division 0.0 80.8 11.5 3.8 3.8 26
Other 0.0 53.3 13.3 33.3 0.0 15
Research, Markets and Regulations Division 0.0 87.0 11.1 1.9 0.0 54
Selected ‘no response’ 0.0 0.0 40.0 60.0 0.0 5
Gender 0.0 60.1 16.3 20.9 2.6 153
   Female
   Male 0.0 78.2 9.5 8.9 3.4 179
   No Gender specified 0.0 46.5 23.3 27.9 2.3 43
   Selected ‘no response’ 0.0 45.5 27.3 9.1 18.2 11
Age 0.0 66.1 13.9 16.7 3.3 180
   <40
   40+ 0.0 69.1 13.1 14.7 3.1 191
  Selected ‘no response’ 0.0 40.0 33.3 20.0 6.7 15



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 61.3 9.7 25.8 3.2 31
   Asian
   Black 50.0 20.5 25.0 4.5 44
   Hispanic 47.8 26.1 13.0 13.0 23
   White 76.5 9.7 10.6 3.2 217
   No Race Specified 53.8 21.5 21.5 3.2 93

f. Hiring managers and other individuals involved in the hiring process do not circumvent hiring policies and procedures to hire individuals with whom they have a personal connection.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 62.1 12.4 18.3 7.2 388
Divisions and Large Offices 0.0 61.3 10.9 16.1 11.7 137
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 56.4 15.4 20.5 7.7 39
    Supervision - Midwest Region 0.0 68.8 18.8 0.0 12.5 16
    Supervision - Northeast Region 0.0 69.2 0.0 15.4 15.4 13
    Supervision - Southeast Region 0.0 47.1 11.8 17.6 23.5 17
    Supervision - West Region 0.0 76.9 15.4 0.0 7.7 13
   Other SEFL Respondents 0.0 61.5 5.1 23.1 10.3 39
Operations Division 0.0 51.3 17.1 26.5 5.1 117
     Consumer Response 0.0 31.3 21.9 34.4 12.5 32
     Human Capital 0.0 47.6 19.0 33.3 0.0 21
     Technology & Innovation 0.0 70.0 13.3 10.0 6.7 30
    Other Operations Respondents 0.0 55.9 14.7 29.4 0.0 34
Consumer Education and Engagement Division 0.0 75.0 5.0 20.0 0.0 20
External Affairs Division 0.0 69.2 23.1 7.7 0.0 13
Legal Division 0.0 80.8 0.0 11.5 7.7 26
Other 0.0 66.7 6.7 26.7 0.0 15
Research, Markets and Regulations Division 0.0 72.7 12.7 7.3 7.3 55
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 57.1 11.0 24.0 7.8 154
   Female
   Male 0.0 73.0 10.1 10.7 6.2 178
   No Gender specified 0.0 43.2 20.5 29.5 6.8 44
   Selected ‘no response’ 0.0 33.3 33.3 16.7 16.7 12
Age 0.0 61.1 13.3 19.4 6.1 180
   <40
   40+ 0.0 65.6 9.9 16.7 7.8 192
  Selected ‘no response’ 0.0 31.3 31.3 25.0 12.5 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 58.1 9.7 19.4 12.9 31
   Asian
   Black 47.8 15.2 23.9 13.0 46
   Hispanic 52.2 17.4 21.7 8.7 23
   White 70.0 10.1 12.9 6.9 217
   No Race Specified 52.7 16.1 26.9 4.3 93

g. The political affiliation or political views of job candidates do not play a role in hiring decisions.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 77.5 6.2 6.2 10.1 387
Divisions and Large Offices 0.0 78.3 5.1 5.8 10.9 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 84.6 2.6 7.7 5.1 39
    Supervision - Midwest Region 0.0 81.3 12.5 0.0 6.3 16
    Supervision - Northeast Region 0.0 76.9 7.7 0.0 15.4 13
    Supervision - Southeast Region 0.0 52.9 5.9 5.9 35.3 17
    Supervision - West Region 0.0 78.6 0.0 7.1 14.3 14
   Other SEFL Respondents 0.0 82.1 5.1 7.7 5.1 39
Operations Division 0.0 68.7 7.0 10.4 13.9 115
     Consumer Response 0.0 51.6 3.2 16.1 29.0 31
     Human Capital 0.0 76.2 14.3 4.8 4.8 21
     Technology & Innovation 0.0 76.7 3.3 6.7 13.3 30
    Other Operations Respondents 0.0 72.7 9.1 12.1 6.1 33
Consumer Education and Engagement Division 0.0 80.0 5.0 0.0 15.0 20
External Affairs Division 0.0 84.6 15.4 0.0 0.0 13
Legal Division 0.0 88.5 3.8 3.8 3.8 26
Other 0.0 93.3 6.7 0.0 0.0 15
Research, Markets and Regulations Division 0.0 87.3 5.5 3.6 3.6 55
Selected ‘no response’ 0.0 20.0 20.0 20.0 40.0 5
Gender 0.0 76.0 7.1 5.2 11.7 154
   Female
   Male 0.0 86.0 3.4 3.9 6.7 179
   No Gender specified 0.0 53.5 14.0 20.9 11.6 43
   Selected ‘no response’ 0.0 54.5 9.1 0.0 36.4 11
Age 0.0 79.3 6.7 5.6 8.4 179
   <40
   40+ 0.0 79.2 4.7 5.7 10.4 192
  Selected ‘no response’ 0.0 37.5 18.8 18.8 25.0 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.4 3.2 9.7 9.7 31
   Asian
   Black 68.9 8.9 4.4 17.8 45
   Hispanic 69.6 13.0 0 17.4 23
   White 86.2 3.2 3.7 6.9 217
   No Race Specified 62.4 11.8 12.9 12.9 93

h. Collaboration between the Office of Human Capital and my office on the hiring process is generally good.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 45.1 17.6 17.9 19.4 386
Divisions and Large Offices 0.0 36.8 19.9 18.4 25.0 136
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 20.5 28.2 25.6 25.6 39
    Supervision - Midwest Region 0.0 50.0 18.8 6.3 25.0 16
    Supervision - Northeast Region 0.0 25.0 25.0 33.3 16.7 12
    Supervision - Southeast Region 0.0 35.3 5.9 23.5 35.3 17
    Supervision - West Region 0.0 57.1 14.3 0.0 28.6 14
   Other SEFL Respondents 0.0 44.7 18.4 15.8 21.1 38
Operations Division 0.0 54.7 16.2 17.9 11.1 117
     Consumer Response 0.0 43.8 18.8 28.1 9.4 32
     Human Capital 0.0 57.1 19.0 4.8 19.0 21
     Technology & Innovation 0.0 63.3 10.0 13.3 13.3 30
    Other Operations Respondents 0.0 55.9 17.6 20.6 5.9 34
Consumer Education and Engagement Division 0.0 60.0 15.0 20.0 5.0 20
External Affairs Division 0.0 69.2 15.4 7.7 7.7 13
Legal Division 0.0 42.3 15.4 11.5 30.8 26
Other 0.0 53.3 13.3 20.0 13.3 15
Research, Markets and Regulations Division 0.0 33.3 18.5 18.5 29.6 54
Selected ‘no response’ 0.0 40.0 20.0 40.0 0.0 5
Gender 0.0 42.5 18.3 20.3 19.0 153
   Female
   Male 0.0 47.5 18.6 13.6 20.3 177
   No Gender specified 0.0 43.2 11.4 27.3 18.2 44
   Selected ‘no response’ 0.0 50.0 16.7 16.7 16.7 12
Age 0.0 40.8 19.0 20.1 20.1 179
   <40
   40+ 0.0 49.7 17.3 14.7 18.3 191
  Selected ‘no response’ 0.0 37.5 6.3 31.3 25.0 16



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 48.4 16.1 16.1 19.4 31
   Asian
   Black 39.1 28.3 10.9 21.7 46
   Hispanic 45.5 22.7 18.2 13.6 22
   White 46.3 15.4 18.2 20.1 214
   No Race Specified 44.7 18.1 20.2 17.0 94

3B. To what extent have each of the following helped to promote fairness and reduce the potential for bias in the hiring process?

(View question)

a. Training for individuals involved in the hiring process on hiring policies and procedures.

(View question)

  Non-responses
To a large/ moderate
extent
To a small/no extent
Don't know / No
basis to judge
Number of respondents
% % % %
CFPB-Wide 0.0 45.5 26.0 28.5 389
Divisions and Large Offices 0.0 55.8 26.1 18.1 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 59.0 30.8 10.3 39
    Supervision - Midwest Region 0.0 56.3 25.0 18.8 16
    Supervision - Northeast Region 0.0 53.8 23.1 23.1 13
    Supervision - Southeast Region 0.0 41.2 23.5 35.3 17
    Supervision - West Region 0.0 78.6 7.1 14.3 14
   Other SEFL Respondents 0.0 51.3 30.8 17.9 39
Operations Division 0.0 36.8 29.1 34.2 117
     Consumer Response 0.0 34.4 43.8 21.9 32
     Human Capital 0.0 61.9 23.8 14.3 21
     Technology & Innovation 0.0 43.3 20.0 36.7 30
    Other Operations Respondents 0.0 17.6 26.5 55.9 34
Consumer Education and Engagement Division 0.0 60.0 15.0 25.0 20
External Affairs Division 0.0 53.8 15.4 30.8 13
Legal Division 0.0 19.2 30.8 50.0 26
Other 0.0 60.0 13.3 26.7 15
Research, Markets and Regulations Division 0.0 40.0 25.5 34.5 55
Selected ‘no response’ 0.0 40.0 40.0 20.0 5
Gender 0.0 42.2 24.0 33.8 154
   Female
   Male 0.0 50.8 25.7 23.5 179
   No Gender specified 0.0 34.1 31.8 34.1 44
   Selected ‘no response’ 0.0 50.0 33.3 16.7 12
Age 0.0 42.2 22.8 35.0 180
   <40
   40+ 0.0 48.2 28.5 23.3 193
  Selected ‘no response’ 0.0 50.0 31.3 18.8 16



  To a large/
moderate extent
To a small/no
extent
Don't know /
No basis to judge
Number of respondents
% % %
Race/Ethnicity 45.2 25.8 29.0 31
   Asian
   Black 37.0 34.8 28.3 46
   Hispanic 47.8 26.1 26.1 23
   White 46.1 24.9 29.0 217
   No Race Specified 45.7 26.6 27.7 94

b. Training for individuals involved in the hiring process on unconscious bias.

(View question)

  Non-responses
To a large/ moderate
extent
To a small/no extent
Don't know / No
basis to judge
Number of respondents
% % % %
CFPB-Wide 0.0 42.0 25.0 33.0 388
Divisions and Large Offices 0.0 53.6 24.6 21.7 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 53.8 25.6 20.5 39
    Supervision - Midwest Region 0.0 50.0 31.3 18.8 16
    Supervision - Northeast Region 0.0 61.5 15.4 23.1 13
    Supervision - Southeast Region 0.0 52.9 17.6 29.4 17
    Supervision - West Region 0.0 71.4 14.3 14.3 14
   Other SEFL Respondents 0.0 46.2 30.8 23.1 39
Operations Division 0.0 36.2 25.9 37.9 116
     Consumer Response 0.0 35.5 38.7 25.8 31
     Human Capital 0.0 52.4 28.6 19.0 21
     Technology & Innovation 0.0 46.7 10.0 43.3 30
    Other Operations Respondents 0.0 17.6 26.5 55.9 34
Consumer Education and Engagement Division 0.0 50.0 20.0 30.0 20
External Affairs Division 0.0 46.2 15.4 38.5 13
Legal Division 0.0 23.1 23.1 53.8 26
Other 0.0 46.7 20.0 33.3 15
Research, Markets and Regulations Division 0.0 30.9 29.1 40.0 55
Selected ‘no response’ 0.0 20.0 40.0 40.0 5
Gender 0.0 40.3 23.4 36.4 154
   Female
   Male 0.0 47.2 24.2 28.7 178
   No Gender specified 0.0 29.5 31.8 38.6 44
   Selected ‘no response’ 0.0 33.3 33.3 33.3 12
Age 0.0 39.1 21.8 39.1 179
   <40
   40+ 0.0 45.1 26.9 28.0 193
  Selected ‘no response’ 0.0 37.5 37.5 25.0 16



  To a large/
moderate extent
To a small/no
extent
Don't know /
No basis to judge
Number of respondents
% % %
Race/Ethnicity 38.7 29.0 32.3 31
   Asian
   Black 39.1 37.0 23.9 46
   Hispanic 39.1 21.7 39.1 23
   White 41.2 23.1 35.6 216
   No Race Specified 42.6 25.5 31.9 94

c. Use of structured interview questions.

(View question)

  Non-responses
To a large/ moderate
extent
To a small/no extent
Don't know / No
basis to judge
Number of respondents
% % % %
CFPB-Wide 0.0 58.1 24.7 17.2 389
Divisions and Large Offices 0.0 65.2 24.6 10.1 138
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 59.0 35.9 5.1 39
    Supervision - Midwest Region 0.0 75.0 18.8 6.3 16
    Supervision - Northeast Region 0.0 76.9 15.4 7.7 13
    Supervision - Southeast Region 0.0 64.7 17.6 17.6 17
    Supervision - West Region 0.0 85.7 7.1 7.1 14
   Other SEFL Respondents 0.0 56.4 28.2 15.4 39
Operations Division 0.0 55.6 23.1 21.4 117
     Consumer Response 0.0 59.4 28.1 12.5 32
     Human Capital 0.0 85.7 14.3 0.0 21
     Technology & Innovation 0.0 50.0 23.3 26.7 30
    Other Operations Respondents 0.0 38.2 23.5 38.2 34
Consumer Education and Engagement Division 0.0 70.0 15.0 15.0 20
External Affairs Division 0.0 53.8 30.8 15.4 13
Legal Division 0.0 30.8 23.1 46.2 26
Other 0.0 80.0 13.3 6.7 15
Research, Markets and Regulations Division 0.0 50.9 32.7 16.4 55
Selected ‘no response’ 0.0 40.0 40.0 20.0 5
Gender 0.0 57.8 22.7 19.5 154
   Female
   Male 0.0 61.5 24.6 14.0 179
   No Gender specified 0.0 40.9 34.1 25.0 44
   Selected ‘no response’ 0.0 75.0 16.7 8.3 12
Age 0.0 52.2 25.6 22.2 180
   <40
   40+ 0.0 65.3 22.3 12.4 193
  Selected ‘no response’ 0.0 37.5 43.8 18.8 16



  To a large/
moderate extent
To a small/no
extent
Don't know /
No basis to judge
Number of respondents
% % %
Race/Ethnicity 61.3 22.6 16.1 31
   Asian
   Black 65.2 19.6 15.2 46
   Hispanic 60.9 34.8 4.3 23
   White 59.9 23.0 17.1 217
   No Race Specified 50.0 30.9 19.1 94

4. Since you started at CFPB, have you ever raised concerns with a supervisor, manager or Office of Human Capital representative that your starting salary was too low relative to colleagues with similar work and educational backgrounds?

(View question)

  Non-responses Yes No Don't know Number of respondents
% % % %
CFPB-Wide 0.0 27.9 70.5 1.5 859
Divisions and Large Offices 0.0 30.2 67.9 1.9 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 27.8 72.2 0.0 72
    Supervision - Midwest Region 0.0 34.6 64.1 1.3 78
    Supervision - Northeast Region 0.0 46.9 53.1 0.0 49
    Supervision - Southeast Region 0.0 27.3 70.1 2.6 77
    Supervision - West Region 0.0 23.6 73.6 2.8 72
   Other SEFL Respondents 0.0 26.4 69.4 4.2 72
Operations Division 0.0 25.8 73.0 1.2 248
     Consumer Response 0.0 34.6 63.0 2.5 81
     Human Capital 0.0 20.0 80.0 0.0 35
     Technology & Innovation 0.0 19.0 79.4 1.6 63
    Other Operations Respondents 0.0 24.6 75.4 0.0 69
Consumer Education and Engagement Division 0.0 25.0 75.0 0.0 28
External Affairs Division 0.0 25.0 68.8 6.3 16
Legal Division 0.0 23.1 76.9 0.0 39
Other 0.0 41.7 58.3 0.0 24
Research, Markets and Regulations Division 0.0 20.5 79.5 0.0 73
Selected ‘no response’ 0.0 36.4 54.5 9.1 11
Gender 0.0 31.1 67.4 1.5 331
   Female
   Male 0.0 24.8 73.7 1.5 407
   No Gender specified 0.0 29.3 68.5 2.2 92
   Selected ‘no response’ 0.0 31.0 69.0 0.0 29
Age 0.0 31.8 66.4 1.8 387
   <40
   40+ 0.0 23.0 75.6 1.4 434
  Selected ‘no response’ 0.0 44.7 55.3 0.0 38



  Yes No Don't know Number of respondents
% % %
Race/Ethnicity 32.7 67.3 0 49
   Asian
   Black 29.0 70.2 0.8 124
   Hispanic 29.4 68.6 2.0 51
   White 26.5 71.8 1.8 457
   No Race Specified 29.0 69.2 1.9 214

4A. Do you agree or disagree with the following statements about the resolution of concerns you raised about your salary?

(View question)

a. The Office of Human Capital provided timely responses to my inquiries about my salary.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 16.8 10.9 56.3 16.0 238

b. I am satisfied with CFPB's response to my concerns about my salary.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 14.6 7.9 73.6 3.8 239

5. If there are any other issues, details, or information concerning hiring, compensation and retention that you would like us to know about, please use the space below to provide that information.

(View question)

data intentionally not reported


Section II: Employee Opportunities, Development & Performance Management

Reminder for questions that ask you about your office: If you are on a detail, please consider your office to be your home office.

(View question)

6. How satisfied or dissatisfied are you with the following aspects of employee opportunities, development, and performance management at CFPB?

(View question)

a. The fairness and transparency of the process for assigning staff to assignments and projects in your office.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 54.2 12.4 30.9 2.4 860
Divisions and Large Offices 0.0 48.9 13.1 35.6 2.4 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 52.1 9.6 35.6 2.7 73
    Supervision - Midwest Region 0.0 41.8 12.7 43.0 2.5 79
    Supervision - Northeast Region 0.0 42.0 18.0 40.0 0.0 50
    Supervision - Southeast Region 0.0 44.7 14.5 35.5 5.3 76
    Supervision - West Region 0.0 59.7 15.3 23.6 1.4 72
   Other SEFL Respondents 0.0 52.1 9.9 36.6 1.4 71
Operations Division 0.0 55.6 11.3 29.4 3.6 248
     Consumer Response 0.0 51.9 9.9 37.0 1.2 81
     Human Capital 0.0 45.7 14.3 34.3 5.7 35
     Technology & Innovation 0.0 65.1 11.1 20.6 3.2 63
    Other Operations Respondents 0.0 56.5 11.6 26.1 5.8 69
Consumer Education and Engagement Division 0.0 75.0 7.1 17.9 0.0 28
External Affairs Division 0.0 81.3 12.5 6.3 0.0 16
Legal Division 0.0 69.2 10.3 17.9 2.6 39
Other 0.0 54.2 4.2 41.7 0.0 24
Research, Markets and Regulations Division 0.0 60.3 17.8 21.9 0.0 73
Selected ‘no response’ 0.0 36.4 18.2 36.4 9.1 11
Gender 0.0 51.8 11.7 33.1 3.3 332
   Female
   Male 0.0 60.7 13.0 25.8 0.5 407
   No Gender specified 0.0 40.2 10.9 42.4 6.5 92
   Selected ‘no response’ 0.0 34.5 17.2 41.4 6.9 29
Age 0.0 54.6 12.4 31.4 1.5 388
   <40
   40+ 0.0 55.6 12.4 29.2 2.8 435
  Selected ‘no response’ 0.0 32.4 13.5 45.9 8.1 37



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 59.2 8.2 32.7 0 49
   Asian
   Black 48.8 16.3 32.5 2.4 123
   Hispanic 56.9 13.7 27.5 2.0 51
   White 60.4 12.4 25.7 1.5 460
   No Race Specified 41.3 12.2 41.8 4.7 213

b. The opportunities CFPB has provided you to do challenging work in the last 12 months.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 75.6 9.3 14.2 0.8 857
Divisions and Large Offices 0.0 76.7 8.8 14.3 0.2 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 74.0 4.1 21.9 0.0 73
    Supervision - Midwest Region 0.0 72.2 16.5 11.4 0.0 79
    Supervision - Northeast Region 0.0 82.0 10.0 8.0 0.0 50
    Supervision - Southeast Region 0.0 75.3 10.4 13.0 1.3 77
    Supervision - West Region 0.0 88.7 4.2 7.0 0.0 71
   Other SEFL Respondents 0.0 70.0 7.1 22.9 0.0 70
Operations Division 0.0 69.4 11.7 16.5 2.4 248
     Consumer Response 0.0 60.5 11.1 27.2 1.2 81
     Human Capital 0.0 74.3 5.7 17.1 2.9 35
     Technology & Innovation 0.0 81.0 7.9 7.9 3.2 63
    Other Operations Respondents 0.0 66.7 18.8 11.6 2.9 69
Consumer Education and Engagement Division 0.0 82.1 3.6 14.3 0.0 28
External Affairs Division 0.0 75.0 12.5 12.5 0.0 16
Legal Division 0.0 87.2 10.3 2.6 0.0 39
Other 0.0 62.5 12.5 25.0 0.0 24
Research, Markets and Regulations Division 0.0 83.3 5.6 11.1 0.0 72
Selected ‘no response’ 0.0 100.0 0.0 0.0 0.0 10
Gender 0.0 72.2 10.0 16.6 1.2 331
   Female
   Male 0.0 80.8 6.1 13.0 0.0 407
   No Gender specified 0.0 64.8 20.9 11.0 3.3 91
   Selected ‘no response’ 0.0 75.0 10.7 14.3 0.0 28
Age 0.0 75.7 9.8 13.7 0.8 387
   <40
   40+ 0.0 76.5 8.1 14.5 0.9 434
  Selected ‘no response’ 0.0 63.9 19.4 16.7 0.0 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 77.6 6.1 16.3 0 49
   Asian
   Black 66.9 8.1 24.2 0.8 124
   Hispanic 76.5 11.8 11.8 0 51
   White 81.6 7.2 10.7 0.4 457
   No Race Specified 68.9 13.7 16.0 1.4 212

c. The training you receive for your present job.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.5 16.1 21.6 2.8 861
Divisions and Large Offices 0.0 57.1 16.4 25.4 1.2 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 60.3 23.3 16.4 0.0 73
    Supervision - Midwest Region 0.0 38.0 25.3 36.7 0.0 79
    Supervision - Northeast Region 0.0 62.0 6.0 30.0 2.0 50
    Supervision - Southeast Region 0.0 61.0 10.4 27.3 1.3 77
    Supervision - West Region 0.0 72.2 11.1 13.9 2.8 72
   Other SEFL Respondents 0.0 52.1 18.3 28.2 1.4 71
Operations Division 0.0 62.1 17.7 15.3 4.8 248
     Consumer Response 0.0 58.0 16.0 24.7 1.2 81
     Human Capital 0.0 62.9 17.1 14.3 5.7 35
     Technology & Innovation 0.0 63.5 17.5 11.1 7.9 63
    Other Operations Respondents 0.0 65.2 20.3 8.7 5.8 69
Consumer Education and Engagement Division 0.0 67.9 14.3 17.9 0.0 28
External Affairs Division 0.0 37.5 25.0 37.5 0.0 16
Legal Division 0.0 82.1 10.3 7.7 0.0 39
Other 0.0 58.3 8.3 33.3 0.0 24
Research, Markets and Regulations Division 0.0 54.8 15.1 21.9 8.2 73
Selected ‘no response’ 0.0 54.5 9.1 27.3 9.1 11
Gender 0.0 59.0 14.8 22.3 3.9 332
   Female
   Male 0.0 63.7 15.7 19.6 1.0 408
   No Gender specified 0.0 42.4 26.1 25.0 6.5 92
   Selected ‘no response’ 0.0 58.6 6.9 31.0 3.4 29
Age 0.0 60.6 14.7 22.7 2.1 388
   <40
   40+ 0.0 59.9 17.2 19.7 3.2 436
  Selected ‘no response’ 0.0 43.2 18.9 32.4 5.4 37



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 61.2 16.3 22.4 0 49
   Asian
   Black 58.1 18.5 21.8 1.6 124
   Hispanic 64.7 17.6 17.6 0 51
   White 63.7 14.1 19.8 2.4 460
   No Race Specified 49.8 21.1 23.9 5.2 213

d. Your opportunity to get a better job in the bureau.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 33.9 20.8 35.8 9.6 853
Divisions and Large Offices 0.0 35.6 22.4 36.1 6.0 416
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 33.3 25.0 37.5 4.2 72
    Supervision - Midwest Region 0.0 33.8 22.1 37.7 6.5 77
    Supervision - Northeast Region 0.0 26.5 16.3 49.0 8.2 49
    Supervision - Southeast Region 0.0 37.7 26.0 28.6 7.8 77
    Supervision - West Region 0.0 52.1 22.5 22.5 2.8 71
   Other SEFL Respondents 0.0 27.1 20.0 45.7 7.1 70
Operations Division 0.0 33.3 18.7 37.8 10.2 246
     Consumer Response 0.0 41.3 15.0 42.5 1.3 80
     Human Capital 0.0 31.4 14.3 48.6 5.7 35
     Technology & Innovation 0.0 25.4 25.4 25.4 23.8 63
    Other Operations Respondents 0.0 32.4 19.1 38.2 10.3 68
Consumer Education and Engagement Division 0.0 21.4 17.9 46.4 14.3 28
External Affairs Division 0.0 43.8 12.5 43.8 0.0 16
Legal Division 0.0 33.3 23.1 17.9 25.6 39
Other 0.0 37.5 8.3 41.7 12.5 24
Research, Markets and Regulations Division 0.0 28.8 23.3 28.8 19.2 73
Selected ‘no response’ 0.0 27.3 27.3 36.4 9.1 11
Gender 0.0 29.5 18.7 39.2 12.7 332
   Female
   Male 0.0 41.1 22.9 29.4 6.5 401
   No Gender specified 0.0 19.8 17.6 49.5 13.2 91
   Selected ‘no response’ 0.0 27.6 24.1 41.4 6.9 29
Age 0.0 34.4 22.0 35.1 8.5 387
   <40
   40+ 0.0 34.9 18.8 35.8 10.5 430
  Selected ‘no response’ 0.0 16.7 30.6 41.7 11.1 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 38.8 16.3 40.8 4.1 49
   Asian
   Black 31.5 17.7 43.5 7.3 124
   Hispanic 45.1 21.6 31.4 2.0 51
   White 39.4 20.8 29.5 10.3 457
   No Race Specified 22.5 23.0 44.0 10.5 209

e. Your opportunity to work on assignments or receive other opportunities needed to build qualifications to be promoted.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 52.4 15.1 28.4 4.1 859
Divisions and Large Offices 0.0 54.5 15.2 27.6 2.6 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 51.4 20.8 27.8 0.0 72
    Supervision - Midwest Region 0.0 49.4 19.0 26.6 5.1 79
    Supervision - Northeast Region 0.0 54.0 14.0 30.0 2.0 50
    Supervision - Southeast Region 0.0 59.7 13.0 24.7 2.6 77
    Supervision - West Region 0.0 63.4 14.1 21.1 1.4 71
   Other SEFL Respondents 0.0 49.3 9.9 36.6 4.2 71
Operations Division 0.0 49.6 15.7 29.0 5.6 248
     Consumer Response 0.0 49.4 9.9 39.5 1.2 81
     Human Capital 0.0 51.4 17.1 28.6 2.9 35
     Technology & Innovation 0.0 47.6 20.6 17.5 14.3 63
    Other Operations Respondents 0.0 50.7 17.4 27.5 4.3 69
Consumer Education and Engagement Division 0.0 46.4 7.1 42.9 3.6 28
External Affairs Division 0.0 56.3 18.8 25.0 0.0 16
Legal Division 0.0 64.1 7.7 17.9 10.3 39
Other 0.0 50.0 8.3 37.5 4.2 24
Research, Markets and Regulations Division 0.0 46.6 19.2 30.1 4.1 73
Selected ‘no response’ 0.0 45.5 27.3 18.2 9.1 11
Gender 0.0 47.7 17.2 30.5 4.5 331
   Female
   Male 0.0 59.5 13.5 23.8 3.2 407
   No Gender specified 0.0 41.3 14.1 38.0 6.5 92
   Selected ‘no response’ 0.0 41.4 17.2 37.9 3.4 29
Age 0.0 54.5 15.2 27.6 2.6 387
   <40
   40+ 0.0 51.6 14.7 28.2 5.5 436
  Selected ‘no response’ 0.0 38.9 19.4 38.9 2.8 36



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 51.0 16.3 32.7 0 49
   Asian
   Black 53.2 7.3 37.9 1.6 124
   Hispanic 64.7 13.7 21.6 0 51
   White 56.9 15.9 22.4 4.8 459
   No Race Specified 42.9 18.4 34.0 4.7 212

7. Do you agree or disagree with the following statements on employee opportunities, development, and performance management at CFPB?

(View question)

a. In the last 12 months, my supervisor(s) have had open and honest discussions with me about my career development.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 69.8 7.3 21.3 1.6 860
Divisions and Large Offices 0.0 69.0 7.1 22.3 1.7 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.9 6.8 23.3 0.0 73
    Supervision - Midwest Region 0.0 64.6 10.1 24.1 1.3 79
    Supervision - Northeast Region 0.0 73.5 10.2 16.3 0.0 49
    Supervision - Southeast Region 0.0 67.5 6.5 22.1 3.9 77
    Supervision - West Region 0.0 83.3 2.8 12.5 1.4 72
   Other SEFL Respondents 0.0 56.9 6.9 33.3 2.8 72
Operations Division 0.0 67.2 7.7 22.3 2.8 247
     Consumer Response 0.0 65.4 9.9 23.5 1.2 81
     Human Capital 0.0 61.8 2.9 26.5 8.8 34
     Technology & Innovation 0.0 69.8 4.8 22.2 3.2 63
    Other Operations Respondents 0.0 69.6 10.1 18.8 1.4 69
Consumer Education and Engagement Division 0.0 67.9 10.7 21.4 0.0 28
External Affairs Division 0.0 86.7 0.0 13.3 0.0 15
Legal Division 0.0 82.1 7.7 10.3 0.0 39
Other 0.0 54.2 12.5 33.3 0.0 24
Research, Markets and Regulations Division 0.0 75.7 6.8 17.6 0.0 74
Selected ‘no response’ 0.0 90.9 0.0 9.1 0.0 11
Gender 0.0 64.0 7.8 26.4 1.8 333
   Female
   Male 0.0 77.7 5.9 15.4 1.0 408
   No Gender specified 0.0 51.1 14.4 30.0 4.4 90
   Selected ‘no response’ 0.0 82.8 0.0 17.2 0.0 29
Age 0.0 73.1 7.0 18.1 1.8 386
   <40
   40+ 0.0 68.1 6.9 23.6 1.4 436
  Selected ‘no response’ 0.0 55.3 15.8 26.3 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.6 10.2 12.2 0 49
   Asian
   Black 67.7 5.6 25.0 1.6 124
   Hispanic 74.5 5.9 19.6 0 51
   White 75.8 6.3 16.6 1.3 459
   No Race Specified 57.7 10.3 29.6 2.3 213

b. In the last 12 months, in my current office, employees in my position have been treated fairly in terms of opportunities to participate in training programs and events.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 67.8 10.5 15.3 6.4 857
Divisions and Large Offices 0.0 62.4 11.5 19.1 6.9 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 82.9 4.3 7.1 5.7 70
    Supervision - Midwest Region 0.0 52.6 17.9 23.1 6.4 78
    Supervision - Northeast Region 0.0 52.0 16.0 30.0 2.0 50
    Supervision - Southeast Region 0.0 59.2 10.5 21.1 9.2 76
    Supervision - West Region 0.0 65.3 12.5 13.9 8.3 72
   Other SEFL Respondents 0.0 61.1 8.3 22.2 8.3 72
Operations Division 0.0 71.3 10.5 13.8 4.5 247
     Consumer Response 0.0 63.0 13.6 21.0 2.5 81
     Human Capital 0.0 74.3 8.6 14.3 2.9 35
     Technology & Innovation 0.0 74.6 11.1 7.9 6.3 63
    Other Operations Respondents 0.0 76.5 7.4 10.3 5.9 68
Consumer Education and Engagement Division 0.0 85.7 7.1 3.6 3.6 28
External Affairs Division 0.0 68.8 18.8 6.3 6.3 16
Legal Division 0.0 87.2 0.0 7.7 5.1 39
Other 0.0 66.7 12.5 16.7 4.2 24
Research, Markets and Regulations Division 0.0 71.6 9.5 6.8 12.2 74
Selected ‘no response’ 0.0 54.5 9.1 27.3 9.1 11
Gender 0.0 65.1 10.2 17.5 7.2 332
   Female
   Male 0.0 73.2 10.1 11.8 4.9 406
   No Gender specified 0.0 53.8 14.3 22.0 9.9 91
   Selected ‘no response’ 0.0 67.9 7.1 17.9 7.1 28
Age 0.0 69.7 10.4 13.5 6.5 386
   <40
   40+ 0.0 66.9 11.0 16.3 5.7 435
  Selected ‘no response’ 0.0 58.3 5.6 22.2 13.9 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 66.7 12.5 14.6 6.3 48
   Asian
   Black 62.1 12.1 20.2 5.6 124
   Hispanic 68.6 13.7 13.7 3.9 51
   White 74.2 8.1 11.4 6.3 457
   No Race Specified 56.8 13.6 21.6 8.0 213

c. In the last 12 months, detail opportunities across the bureau have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 67.6 12.5 12.8 7.1 862
Divisions and Large Offices 0.0 69.9 11.4 14.0 4.7 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 75.3 6.8 9.6 8.2 73
    Supervision - Midwest Region 0.0 75.9 10.1 10.1 3.8 79
    Supervision - Northeast Region 0.0 60.0 14.0 24.0 2.0 50
    Supervision - Southeast Region 0.0 72.7 11.7 10.4 5.2 77
    Supervision - West Region 0.0 70.4 8.5 16.9 4.2 71
   Other SEFL Respondents 0.0 61.1 18.1 16.7 4.2 72
Operations Division 0.0 64.1 16.1 14.5 5.2 248
     Consumer Response 0.0 64.2 16.0 18.5 1.2 81
     Human Capital 0.0 65.7 11.4 20.0 2.9 35
     Technology & Innovation 0.0 54.0 23.8 7.9 14.3 63
    Other Operations Respondents 0.0 72.5 11.6 13.0 2.9 69
Consumer Education and Engagement Division 0.0 71.4 21.4 3.6 3.6 28
External Affairs Division 0.0 75.0 6.3 6.3 12.5 16
Legal Division 0.0 69.2 7.7 12.8 10.3 39
Other 0.0 70.8 16.7 4.2 8.3 24
Research, Markets and Regulations Division 0.0 62.2 8.1 5.4 24.3 74
Selected ‘no response’ 0.0 63.6 0.0 27.3 9.1 11
Gender 0.0 67.3 12.0 12.3 8.4 333
   Female
   Male 0.0 70.6 11.8 10.8 6.9 408
   No Gender specified 0.0 58.7 16.3 19.6 5.4 92
   Selected ‘no response’ 0.0 58.6 17.2 24.1 0.0 29
Age 0.0 67.0 11.1 12.1 9.8 388
   <40
   40+ 0.0 70.0 12.8 12.2 5.0 436
  Selected ‘no response’ 0.0 47.4 23.7 26.3 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 73.5 10.2 6.1 10.2 49
   Asian
   Black 67.7 17.7 12.1 2.4 124
   Hispanic 68.6 15.7 9.8 5.9 51
   White 72.5 9.1 9.5 8.9 461
   No Race Specified 56.8 16.9 21.6 4.7 213

d. Criteria for promotions in my current office are clearly communicated to employees.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 39.7 12.8 41.0 6.4 858
Divisions and Large Offices 0.0 42.9 10.7 42.1 4.3 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 51.4 9.7 36.1 2.8 72
    Supervision - Midwest Region 0.0 38.5 9.0 51.3 1.3 78
    Supervision - Northeast Region 0.0 30.0 18.0 48.0 4.0 50
    Supervision - Southeast Region 0.0 42.9 10.4 42.9 3.9 77
    Supervision - West Region 0.0 58.3 8.3 30.6 2.8 72
   Other SEFL Respondents 0.0 32.4 11.3 45.1 11.3 71
Operations Division 0.0 32.5 17.1 40.2 10.2 246
     Consumer Response 0.0 37.0 18.5 42.0 2.5 81
     Human Capital 0.0 37.1 11.4 48.6 2.9 35
     Technology & Innovation 0.0 22.6 19.4 45.2 12.9 62
    Other Operations Respondents 0.0 33.8 16.2 29.4 20.6 68
Consumer Education and Engagement Division 0.0 21.4 21.4 46.4 10.7 28
External Affairs Division 0.0 56.3 6.3 37.5 0.0 16
Legal Division 0.0 53.8 7.7 30.8 7.7 39
Other 0.0 50.0 8.3 41.7 0.0 24
Research, Markets and Regulations Division 0.0 41.9 9.5 41.9 6.8 74
Selected ‘no response’ 0.0 18.2 36.4 36.4 9.1 11
Gender 0.0 36.9 10.3 44.4 8.5 331
   Female
   Male 0.0 44.4 14.7 35.8 5.1 408
   No Gender specified 0.0 27.8 12.2 54.4 5.6 90
   Selected ‘no response’ 0.0 44.8 17.2 34.5 3.4 29
Age 0.0 38.1 11.9 43.3 6.7 386
   <40
   40+ 0.0 42.4 13.8 37.3 6.5 434
  Selected ‘no response’ 0.0 26.3 10.5 60.5 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 49.0 10.2 36.7 4.1 49
   Asian
   Black 37.9 15.3 41.9 4.8 124
   Hispanic 52.0 14.0 32.0 2.0 50
   White 43.1 12.2 37.3 7.4 459
   No Race Specified 31.6 12.7 50.5 5.2 212

e. In the last 12 months, promotion opportunities and internal job openings in my current office have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 54.2 13.6 22.6 9.6 858
Divisions and Large Offices 0.0 58.2 15.4 21.1 5.2 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 64.4 5.5 24.7 5.5 73
    Supervision - Midwest Region 0.0 55.1 19.2 20.5 5.1 78
    Supervision - Northeast Region 0.0 50.0 24.0 22.0 4.0 50
    Supervision - Southeast Region 0.0 63.6 9.1 23.4 3.9 77
    Supervision - West Region 0.0 67.6 11.3 15.5 5.6 71
   Other SEFL Respondents 0.0 45.8 26.4 20.8 6.9 72
Operations Division 0.0 47.3 13.5 25.7 13.5 245
     Consumer Response 0.0 53.2 16.5 29.1 1.3 79
     Human Capital 0.0 62.9 8.6 28.6 0.0 35
     Technology & Innovation 0.0 31.7 12.7 27.0 28.6 63
    Other Operations Respondents 0.0 47.1 13.2 19.1 20.6 68
Consumer Education and Engagement Division 0.0 46.4 3.6 39.3 10.7 28
External Affairs Division 0.0 50.0 18.8 18.8 12.5 16
Legal Division 0.0 69.2 10.3 10.3 10.3 39
Other 0.0 50.0 4.2 29.2 16.7 24
Research, Markets and Regulations Division 0.0 51.4 12.2 18.9 17.6 74
Selected ‘no response’ 0.0 54.5 9.1 27.3 9.1 11
Gender 0.0 49.5 13.3 24.8 12.4 331
   Female
   Male 0.0 59.2 14.3 18.7 7.9 407
   No Gender specified 0.0 46.7 14.1 30.4 8.7 92
   Selected ‘no response’ 0.0 60.7 7.1 28.6 3.6 28
Age 0.0 51.3 14.5 22.0 12.2 386
   <40
   40+ 0.0 57.8 11.8 22.8 7.6 434
  Selected ‘no response’ 0.0 42.1 26.3 26.3 5.3 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 57.1 10.2 24.5 8.2 49
   Asian
   Black 50.8 15.6 27.9 5.7 122
   Hispanic 54.9 21.6 13.7 9.8 51
   White 58.2 11.8 19.0 11.1 459
   No Race Specified 47.4 16.4 27.7 8.5 213

f. Selections for promotions in my current office are based on merit.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 41.8 12.6 28.3 17.3 849
Divisions and Large Offices 0.0 39.9 9.9 34.3 15.9 414
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 41.7 6.9 34.7 16.7 72
    Supervision - Midwest Region 0.0 38.2 11.8 28.9 21.1 76
    Supervision - Northeast Region 0.0 38.0 6.0 46.0 10.0 50
    Supervision - Southeast Region 0.0 33.3 12.0 40.0 14.7 75
    Supervision - West Region 0.0 53.6 11.6 26.1 8.7 69
   Other SEFL Respondents 0.0 34.7 9.7 33.3 22.2 72
Operations Division 0.0 37.6 19.6 24.9 18.0 245
     Consumer Response 0.0 28.8 25.0 33.8 12.5 80
     Human Capital 0.0 41.2 17.6 35.3 5.9 34
     Technology & Innovation 0.0 40.3 12.9 16.1 30.6 62
    Other Operations Respondents 0.0 43.5 20.3 17.4 18.8 69
Consumer Education and Engagement Division 0.0 35.7 17.9 25.0 21.4 28
External Affairs Division 0.0 75.0 6.3 6.3 12.5 16
Legal Division 0.0 53.8 7.7 12.8 25.6 39
Other 0.0 41.7 8.3 29.2 20.8 24
Research, Markets and Regulations Division 0.0 58.3 8.3 18.1 15.3 72
Selected ‘no response’ 0.0 27.3 9.1 36.4 27.3 11
Gender 0.0 36.0 12.2 31.7 20.1 328
   Female
   Male 0.0 48.6 12.4 23.1 15.9 403
   No Gender specified 0.0 35.2 13.2 37.4 14.3 91
   Selected ‘no response’ 0.0 33.3 18.5 33.3 14.8 27
Age 0.0 42.3 9.9 28.1 19.7 385
   <40
   40+ 0.0 42.5 14.3 27.8 15.4 428
  Selected ‘no response’ 0.0 27.8 22.2 36.1 13.9 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 52.1 12.5 31.3 4.2 48
   Asian
   Black 32.2 21.5 29.8 16.5 121
   Hispanic 45.1 9.8 23.5 21.6 51
   White 46.4 9.2 23.7 20.7 455
   No Race Specified 33.6 15.2 36.5 14.7 211

g. In general, across the bureau, selection for promotions or internal job openings over the last 12 months has been based more on substantive experience or qualifications than on personal connections or favoritism.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 29.7 14.8 27.3 28.2 856
Divisions and Large Offices 0.0 30.6 14.7 29.5 25.2 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 29.2 11.1 25.0 34.7 72
    Supervision - Midwest Region 0.0 33.3 16.7 23.1 26.9 78
    Supervision - Northeast Region 0.0 28.0 16.0 32.0 24.0 50
    Supervision - Southeast Region 0.0 27.3 15.6 35.1 22.1 77
    Supervision - West Region 0.0 41.7 16.7 26.4 15.3 72
   Other SEFL Respondents 0.0 23.6 12.5 36.1 27.8 72
Operations Division 0.0 27.8 19.2 27.3 25.7 245
     Consumer Response 0.0 26.6 21.5 29.1 22.8 79
     Human Capital 0.0 31.4 20.0 34.3 14.3 35
     Technology & Innovation 0.0 32.3 17.7 14.5 35.5 62
    Other Operations Respondents 0.0 23.2 17.4 33.3 26.1 69
Consumer Education and Engagement Division 0.0 33.3 18.5 25.9 22.2 27
External Affairs Division 0.0 50.0 12.5 18.8 18.8 16
Legal Division 0.0 23.1 7.7 17.9 51.3 39
Other 0.0 33.3 0.0 45.8 20.8 24
Research, Markets and Regulations Division 0.0 30.1 6.8 16.4 46.6 73
Selected ‘no response’ 0.0 9.1 27.3 27.3 36.4 11
Gender 0.0 25.6 11.9 31.1 31.4 328
   Female
   Male 0.0 35.8 16.7 20.3 27.2 408
   No Gender specified 0.0 19.6 15.2 43.5 21.7 92
   Selected ‘no response’ 0.0 21.4 21.4 32.1 25.0 28
Age 0.0 29.7 13.5 26.3 30.5 384
   <40
   40+ 0.0 31.6 15.0 27.0 26.5 434
  Selected ‘no response’ 0.0 7.9 26.3 42.1 23.7 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 37.5 12.5 25.0 25.0 48
   Asian
   Black 26.7 20.0 30.8 22.5 120
   Hispanic 35.3 15.7 21.6 27.5 51
   White 32.0 12.0 22.9 33.1 459
   No Race Specified 23.4 16.8 36.9 22.9 214

h. I have had the opportunity to provide input into efforts to redesign the performance management system.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 29.6 18.7 36.6 15.1 859
Divisions and Large Offices 0.0 24.6 18.0 43.6 13.7 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 34.2 13.7 35.6 16.4 73
    Supervision - Midwest Region 0.0 14.1 23.1 46.2 16.7 78
    Supervision - Northeast Region 0.0 26.0 12.0 50.0 12.0 50
    Supervision - Southeast Region 0.0 24.7 22.1 39.0 14.3 77
    Supervision - West Region 0.0 26.4 23.6 36.1 13.9 72
   Other SEFL Respondents 0.0 23.6 11.1 56.9 8.3 72
Operations Division 0.0 32.1 20.7 28.5 18.7 246
     Consumer Response 0.0 35.0 21.3 31.3 12.5 80
     Human Capital 0.0 37.1 14.3 37.1 11.4 35
     Technology & Innovation 0.0 29.0 27.4 17.7 25.8 62
    Other Operations Respondents 0.0 29.0 17.4 30.4 23.2 69
Consumer Education and Engagement Division 0.0 35.7 14.3 39.3 10.7 28
External Affairs Division 0.0 56.3 12.5 25.0 6.3 16
Legal Division 0.0 35.9 25.6 28.2 10.3 39
Other 0.0 29.2 12.5 41.7 16.7 24
Research, Markets and Regulations Division 0.0 39.7 15.1 28.8 16.4 73
Selected ‘no response’ 0.0 18.2 36.4 27.3 18.2 11
Gender 0.0 29.1 15.2 40.9 14.8 330
   Female
   Male 0.0 32.8 20.3 31.4 15.4 408
   No Gender specified 0.0 18.5 21.7 44.6 15.2 92
   Selected ‘no response’ 0.0 24.1 27.6 34.5 13.8 29
Age 0.0 28.0 17.6 36.0 18.4 386
   <40
   40+ 0.0 32.2 19.3 36.1 12.4 435
  Selected ‘no response’ 0.0 15.8 23.7 47.4 13.2 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 26.5 22.4 32.7 18.4 49
   Asian
   Black 29.5 18.9 36.9 14.8 122
   Hispanic 31.4 19.6 27.5 21.6 51
   White 33.8 17.2 34.2 14.8 459
   No Race Specified 19.6 20.1 44.4 15.9 214

i. For my most recent performance rating, the individual(s) responsible for my performance rating and narratives observed enough of my performance or collected appropriate input from others to provide a fair assessment of my performance.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 68.6 9.8 12.4 9.2 857
Divisions and Large Offices 0.0 70.3 9.0 12.6 8.1 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 74.0 6.8 6.8 12.3 73
    Supervision - Midwest Region 0.0 57.7 12.8 20.5 9.0 78
    Supervision - Northeast Region 0.0 72.0 12.0 16.0 0.0 50
    Supervision - Southeast Region 0.0 72.7 10.4 11.7 5.2 77
    Supervision - West Region 0.0 85.9 5.6 5.6 2.8 71
   Other SEFL Respondents 0.0 61.1 6.9 15.3 16.7 72
Operations Division 0.0 64.3 11.1 12.3 12.3 244
     Consumer Response 0.0 67.1 13.9 12.7 6.3 79
     Human Capital 0.0 68.6 5.7 11.4 14.3 35
     Technology & Innovation 0.0 50.8 9.8 16.4 23.0 61
    Other Operations Respondents 0.0 71.0 11.6 8.7 8.7 69
Consumer Education and Engagement Division 0.0 75.0 10.7 14.3 0.0 28
External Affairs Division 0.0 81.3 12.5 0.0 6.3 16
Legal Division 0.0 74.4 7.7 5.1 12.8 39
Other 0.0 50.0 8.3 20.8 20.8 24
Research, Markets and Regulations Division 0.0 73.0 9.5 13.5 4.1 74
Selected ‘no response’ 0.0 54.5 18.2 18.2 9.1 11
Gender 0.0 66.8 9.1 14.2 10.0 331
   Female
   Male 0.0 71.9 8.9 10.6 8.6 406
   No Gender specified 0.0 59.8 16.3 14.1 9.8 92
   Selected ‘no response’ 0.0 71.4 10.7 10.7 7.1 28
Age 0.0 66.1 9.6 11.5 12.8 384
   <40
   40+ 0.0 72.2 8.5 12.9 6.4 435
  Selected ‘no response’ 0.0 52.6 26.3 15.8 5.3 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 67.3 8.2 12.2 12.2 49
   Asian
   Black 68.0 12.3 11.5 8.2 122
   Hispanic 72.0 8.0 12.0 8.0 50
   White 73.6 5.9 11.8 8.7 458
   No Race Specified 59.2 17.8 13.1 9.9 213

8. In the last 12 months, how satisfied or dissatisfied have you been with the following aspects of performance management at CFPB?

(View question)

a. Communication from my supervisor(s) about expectations for my performance.

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 69.1 10.5 19.2 1.3 860
Divisions and Large Offices 0.0 69.8 10.5 18.8 1.0 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 70.8 8.3 20.8 0.0 72
    Supervision - Midwest Region 0.0 61.5 17.9 19.2 1.3 78
    Supervision - Northeast Region 0.0 66.0 14.0 20.0 0.0 50
    Supervision - Southeast Region 0.0 76.6 9.1 13.0 1.3 77
    Supervision - West Region 0.0 80.6 6.9 9.7 2.8 72
   Other SEFL Respondents 0.0 62.5 6.9 30.6 0.0 72
Operations Division 0.0 66.5 12.9 18.5 2.0 248
     Consumer Response 0.0 61.7 13.6 22.2 2.5 81
     Human Capital 0.0 77.1 5.7 17.1 0.0 35
     Technology & Innovation 0.0 63.5 9.5 23.8 3.2 63
    Other Operations Respondents 0.0 69.6 18.8 10.1 1.4 69
Consumer Education and Engagement Division 0.0 71.4 0.0 28.6 0.0 28
External Affairs Division 0.0 73.3 6.7 20.0 0.0 15
Legal Division 0.0 82.1 7.7 10.3 0.0 39
Other 0.0 54.2 4.2 33.3 8.3 24
Research, Markets and Regulations Division 0.0 67.6 12.2 20.3 0.0 74
Selected ‘no response’ 0.0 81.8 0.0 18.2 0.0 11
Gender 0.0 67.0 9.9 22.5 0.6 333
   Female
   Male 0.0 74.2 10.1 14.7 1.0 407
   No Gender specified 0.0 53.8 16.5 25.3 4.4 91
   Selected ‘no response’ 0.0 69.0 3.4 24.1 3.4 29
Age 0.0 66.9 12.1 19.6 1.3 387
   <40
   40+ 0.0 72.6 7.8 18.4 1.1 435
  Selected ‘no response’ 0.0 50.0 23.7 23.7 2.6 38



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 71.4 8.2 18.4 2.0 49
   Asian
   Black 74.2 10.5 14.5 0.8 124
   Hispanic 72.5 5.9 19.6 2.0 51
   White 73.4 8.7 17.2 0.7 458
   No Race Specified 57.5 16.8 23.4 2.3 214

b. The quality of feedback from my supervisor(s).

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 66.6 10.7 20.7 2.0 860
Divisions and Large Offices 0.0 66.1 11.4 21.1 1.4 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 68.5 6.8 24.7 0.0 73
    Supervision - Midwest Region 0.0 53.2 19.0 24.1 3.8 79
    Supervision - Northeast Region 0.0 62.0 20.0 18.0 0.0 50
    Supervision - Southeast Region 0.0 74.0 9.1 15.6 1.3 77
    Supervision - West Region 0.0 77.5 8.5 11.3 2.8 71
   Other SEFL Respondents 0.0 61.1 6.9 31.9 0.0 72
Operations Division 0.0 64.8 12.6 19.0 3.6 247
     Consumer Response 0.0 66.7 7.4 22.2 3.7 81
     Human Capital 0.0 65.7 11.4 20.0 2.9 35
     Technology & Innovation 0.0 58.7 14.3 20.6 6.3 63
    Other Operations Respondents 0.0 67.6 17.6 13.2 1.5 68
Consumer Education and Engagement Division 0.0 71.4 3.6 25.0 0.0 28
External Affairs Division 0.0 75.0 12.5 12.5 0.0 16
Legal Division 0.0 81.6 5.3 13.2 0.0 38
Other 0.0 50.0 4.2 37.5 8.3 24
Research, Markets and Regulations Division 0.0 68.9 8.1 23.0 0.0 74
Selected ‘no response’ 0.0 72.7 9.1 18.2 0.0 11
Gender 0.0 66.8 9.4 22.7 1.2 331
   Female
   Male 0.0 69.9 11.5 16.9 1.7 408
   No Gender specified 0.0 50.0 14.1 30.4 5.4 92
   Selected ‘no response’ 0.0 72.4 3.4 20.7 3.4 29
Age 0.0 65.2 12.7 20.0 2.1 385
   <40
   40+ 0.0 69.3 8.5 20.4 1.8 437
  Selected ‘no response’ 0.0 50.0 15.8 31.6 2.6 38



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 62.5 16.7 18.8 2.1 48
   Asian
   Black 73.8 7.4 17.2 1.6 122
   Hispanic 72.5 7.8 17.6 2.0 51
   White 71.4 9.3 17.8 1.5 461
   No Race Specified 54.2 15.9 27.1 2.8 214

c. The fairness of feedback from my supervisor(s).

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 71.7 12.7 12.9 2.7 856
Divisions and Large Offices 0.0 70.5 15.2 11.9 2.4 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 73.2 14.1 11.3 1.4 71
    Supervision - Midwest Region 0.0 59.0 23.1 11.5 6.4 78
    Supervision - Northeast Region 0.0 68.0 20.0 12.0 0.0 50
    Supervision - Southeast Region 0.0 72.7 16.9 9.1 1.3 77
    Supervision - West Region 0.0 81.9 6.9 6.9 4.2 72
   Other SEFL Respondents 0.0 68.1 11.1 20.8 0.0 72
Operations Division 0.0 70.7 12.6 12.6 4.1 246
     Consumer Response 0.0 71.6 9.9 14.8 3.7 81
     Human Capital 0.0 80.0 5.7 11.4 2.9 35
     Technology & Innovation 0.0 66.7 14.3 11.1 7.9 63
    Other Operations Respondents 0.0 68.7 17.9 11.9 1.5 67
Consumer Education and Engagement Division 0.0 71.4 7.1 21.4 0.0 28
External Affairs Division 0.0 81.3 6.3 6.3 6.3 16
Legal Division 0.0 82.1 5.1 12.8 0.0 39
Other 0.0 59.1 9.1 22.7 9.1 22
Research, Markets and Regulations Division 0.0 78.4 6.8 14.9 0.0 74
Selected ‘no response’ 0.0 72.7 18.2 9.1 0.0 11
Gender 0.0 71.6 11.2 15.1 2.1 331
   Female
   Male 0.0 75.4 12.3 9.9 2.5 406
   No Gender specified 0.0 54.4 22.2 17.8 5.6 90
   Selected ‘no response’ 0.0 75.9 6.9 13.8 3.4 29
Age 0.0 72.5 14.5 10.4 2.6 385
   <40
   40+ 0.0 71.9 10.8 14.5 2.8 434
  Selected ‘no response’ 0.0 62.2 16.2 18.9 2.7 37



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 73.5 10.2 14.3 2.0 49
   Asian
   Black 73.8 11.5 12.3 2.5 122
   Hispanic 76.5 11.8 9.8 2.0 51
   White 76.6 11.6 9.6 2.2 458
   No Race Specified 60.8 18.4 17.0 3.8 212

d. The frequency of feedback from my supervisor(s).

(View question)

  Non-responses

Very/Somewhat Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very Dissatisfied
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 64.7 14.5 18.8 2.0 855
Divisions and Large Offices 0.0 63.4 15.7 19.5 1.4 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 66.2 19.7 14.1 0.0 71
    Supervision - Midwest Region 0.0 49.4 19.0 29.1 2.5 79
    Supervision - Northeast Region 0.0 58.0 28.0 14.0 0.0 50
    Supervision - Southeast Region 0.0 70.1 13.0 15.6 1.3 77
    Supervision - West Region 0.0 75.0 11.1 9.7 4.2 72
   Other SEFL Respondents 0.0 61.1 6.9 31.9 0.0 72
Operations Division 0.0 64.5 13.6 18.2 3.7 242
     Consumer Response 0.0 61.0 13.0 22.1 3.9 77
     Human Capital 0.0 61.8 14.7 23.5 0.0 34
     Technology & Innovation 0.0 61.9 11.1 20.6 6.3 63
    Other Operations Respondents 0.0 72.1 16.2 8.8 2.9 68
Consumer Education and Engagement Division 0.0 82.1 3.6 14.3 0.0 28
External Affairs Division 0.0 81.3 18.8 0.0 0.0 16
Legal Division 0.0 79.5 7.7 12.8 0.0 39
Other 0.0 41.7 8.3 41.7 8.3 24
Research, Markets and Regulations Division 0.0 60.8 18.9 20.3 0.0 74
Selected ‘no response’ 0.0 72.7 18.2 9.1 0.0 11
Gender 0.0 66.2 10.7 21.6 1.5 328
   Female
   Male 0.0 67.1 16.2 15.2 1.5 407
   No Gender specified 0.0 49.5 19.8 25.3 5.5 91
   Selected ‘no response’ 0.0 62.1 17.2 17.2 3.4 29
Age 0.0 64.2 14.8 18.9 2.1 386
   <40
   40+ 0.0 66.7 13.2 18.3 1.9 432
  Selected ‘no response’ 0.0 45.9 27.0 24.3 2.7 37



  Very/Somewhat
Satisfied
Neither Satisfied
nor Dissatisfied
Somewhat/Very
Dissatisfied
No Basis to Judge

Number of respondents
% % % %
Race/Ethnicity 72.9 10.4 14.6 2.1 48
   Asian
   Black 73.0 10.7 15.6 0.8 122
   Hispanic 66.7 11.8 19.6 2.0 51
   White 68.4 13.1 17.0 1.5 459
   No Race Specified 51.4 22.2 23.1 3.3 212

9. If there are any other issues, details, or information concerning employee opportunities, training, development or performance management that you would like us to know about, please use the space below to provide that information.

(View question)

data intentionally not reported


Section III: Employee Complaint Processes

10. Do you agree or disagree with the following statements on resolving concerns or complaints through available informal and formal channels?

(View question)

a. I have confidence that I can resolve any concerns about unfair treatment informally with my current supervisor or managers within my office.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 60.6 8.0 25.7 5.7 860
Divisions and Large Offices 0.0 58.0 8.6 28.3 5.2 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 55.6 4.2 26.4 13.9 72
    Supervision - Midwest Region 0.0 52.6 15.4 28.2 3.8 78
    Supervision - Northeast Region 0.0 54.0 6.0 38.0 2.0 50
    Supervision - Southeast Region 0.0 58.4 6.5 31.2 3.9 77
    Supervision - West Region 0.0 63.9 11.1 20.8 4.2 72
   Other SEFL Respondents 0.0 62.5 6.9 27.8 2.8 72
Operations Division 0.0 61.3 8.9 23.4 6.5 248
     Consumer Response 0.0 54.3 7.4 30.9 7.4 81
     Human Capital 0.0 51.4 2.9 37.1 8.6 35
     Technology & Innovation 0.0 69.8 12.7 9.5 7.9 63
    Other Operations Respondents 0.0 66.7 10.1 20.3 2.9 69
Consumer Education and Engagement Division 0.0 64.3 0.0 35.7 0.0 28
External Affairs Division 0.0 81.3 0.0 18.8 0.0 16
Legal Division 0.0 71.1 10.5 10.5 7.9 38
Other 0.0 50.0 4.2 33.3 12.5 24
Research, Markets and Regulations Division 0.0 67.6 4.1 23.0 5.4 74
Selected ‘no response’ 0.0 45.5 27.3 18.2 9.1 11
Gender 0.0 57.5 5.7 30.4 6.3 332
   Female
   Male 0.0 68.1 7.4 19.1 5.4 408
   No Gender specified 0.0 41.3 16.3 38.0 4.3 92
   Selected ‘no response’ 0.0 50.0 17.9 25.0 7.1 28
Age 0.0 61.5 6.7 24.5 7.2 387
   <40
   40+ 0.0 61.6 8.3 25.5 4.6 435
  Selected ‘no response’ 0.0 39.5 18.4 39.5 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 57.1 4.1 30.6 8.2 49
   Asian
   Black 57.3 8.9 29.8 4.0 124
   Hispanic 62.7 9.8 25.5 2.0 51
   White 69.0 5.5 19.9 5.7 458
   No Race Specified 44.9 15.0 34.1 6.1 214

b. I understand the available avenues (such as grievance and EEO processes) to pursue a complaint and my rights and protections under these processes.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 83.2 7.0 7.9 1.9 858
Divisions and Large Offices 0.0 82.9 7.9 7.6 1.7 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 80.6 6.9 6.9 5.6 72
    Supervision - Midwest Region 0.0 84.6 7.7 7.7 0.0 78
    Supervision - Northeast Region 0.0 81.6 12.2 4.1 2.0 49
    Supervision - Southeast Region 0.0 80.5 11.7 6.5 1.3 77
    Supervision - West Region 0.0 90.3 4.2 5.6 0.0 72
   Other SEFL Respondents 0.0 79.2 5.6 13.9 1.4 72
Operations Division 0.0 83.5 6.9 6.9 2.8 248
     Consumer Response 0.0 80.2 8.6 7.4 3.7 81
     Human Capital 0.0 80.0 11.4 8.6 0.0 35
     Technology & Innovation 0.0 87.3 4.8 3.2 4.8 63
    Other Operations Respondents 0.0 85.5 4.3 8.7 1.4 69
Consumer Education and Engagement Division 0.0 85.7 3.6 10.7 0.0 28
External Affairs Division 0.0 75.0 6.3 18.8 0.0 16
Legal Division 0.0 94.9 0.0 2.6 2.6 39
Other 0.0 91.3 0.0 8.7 0.0 23
Research, Markets and Regulations Division 0.0 75.3 9.6 13.7 1.4 73
Selected ‘no response’ 0.0 90.9 9.1 0.0 0.0 11
Gender 0.0 82.5 6.3 9.7 1.5 331
   Female
   Male 0.0 84.8 6.6 6.6 2.0 407
   No Gender specified 0.0 78.0 11.0 7.7 3.3 91
   Selected ‘no response’ 0.0 86.2 6.9 6.9 0.0 29
Age 0.0 80.8 6.8 10.1 2.3 385
   <40
   40+ 0.0 86.9 6.4 5.3 1.4 435
  Selected ‘no response’ 0.0 65.8 15.8 15.8 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 83.7 6.1 6.1 4.1 49
   Asian
   Black 86.1 6.6 5.7 1.6 122
   Hispanic 84.3 3.9 9.8 2.0 51
   White 87.8 4.4 5.9 2.0 458
   No Race Specified 72.3 12.7 13.1 1.9 213

c. I have confidence that pursuing a complaint through available avenues (such as grievance and EEO processes) will lead to a fair outcome.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 48.5 16.0 22.6 12.8 861
Divisions and Large Offices 0.0 45.9 17.5 24.1 12.5 423
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 43.8 8.2 24.7 23.3 73
    Supervision - Midwest Region 0.0 45.6 25.3 20.3 8.9 79
    Supervision - Northeast Region 0.0 40.0 18.0 30.0 12.0 50
    Supervision - Southeast Region 0.0 40.3 19.5 29.9 10.4 77
    Supervision - West Region 0.0 52.8 13.9 20.8 12.5 72
   Other SEFL Respondents 0.0 51.4 19.4 20.8 8.3 72
Operations Division 0.0 48.4 17.9 22.4 11.4 246
     Consumer Response 0.0 46.9 19.8 25.9 7.4 81
     Human Capital 0.0 47.1 14.7 23.5 14.7 34
     Technology & Innovation 0.0 49.2 20.6 11.1 19.0 63
    Other Operations Respondents 0.0 50.0 14.7 27.9 7.4 68
Consumer Education and Engagement Division 0.0 64.3 3.6 28.6 3.6 28
External Affairs Division 0.0 62.5 18.8 18.8 0.0 16
Legal Division 0.0 61.5 10.3 10.3 17.9 39
Other 0.0 50.0 16.7 29.2 4.2 24
Research, Markets and Regulations Division 0.0 50.0 8.1 17.6 24.3 74
Selected ‘no response’ 0.0 36.4 18.2 27.3 18.2 11
Gender 0.0 45.8 12.3 26.5 15.4 332
   Female
   Male 0.0 55.0 16.4 17.4 11.2 409
   No Gender specified 0.0 31.9 26.4 33.0 8.8 91
   Selected ‘no response’ 0.0 41.4 20.7 20.7 17.2 29
Age 0.0 48.3 14.7 23.3 13.7 387
   <40
   40+ 0.0 51.0 16.5 20.8 11.7 437
  Selected ‘no response’ 0.0 21.6 24.3 37.8 16.2 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 44.9 8.2 26.5 20.4 49
   Asian
   Black 44.7 22.8 26.0 6.5 123
   Hispanic 49.0 17.6 25.5 7.8 51
   White 54.9 13.4 18.4 13.2 461
   No Race Specified 37.1 21.1 28.6 13.1 213

d. I have confidence that I can pursue a complaint through informal or formal channels without fear of reprisal.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 50.2 13.0 28.0 8.7 860
Divisions and Large Offices 0.0 47.9 13.7 29.4 9.0 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 49.3 9.6 24.7 16.4 73
    Supervision - Midwest Region 0.0 46.8 21.5 22.8 8.9 79
    Supervision - Northeast Region 0.0 42.9 10.2 38.8 8.2 49
    Supervision - Southeast Region 0.0 42.9 10.4 36.4 10.4 77
    Supervision - West Region 0.0 51.4 13.9 29.2 5.6 72
   Other SEFL Respondents 0.0 52.8 15.3 27.8 4.2 72
Operations Division 0.0 48.4 16.3 28.0 7.3 246
     Consumer Response 0.0 44.3 20.3 29.1 6.3 79
     Human Capital 0.0 42.9 11.4 40.0 5.7 35
     Technology & Innovation 0.0 54.0 14.3 17.5 14.3 63
    Other Operations Respondents 0.0 50.7 15.9 30.4 2.9 69
Consumer Education and Engagement Division 0.0 64.3 3.6 32.1 0.0 28
External Affairs Division 0.0 62.5 12.5 18.8 6.3 16
Legal Division 0.0 61.5 10.3 17.9 10.3 39
Other 0.0 54.2 8.3 33.3 4.2 24
Research, Markets and Regulations Division 0.0 56.8 4.1 23.0 16.2 74
Selected ‘no response’ 0.0 36.4 18.2 36.4 9.1 11
Gender 0.0 49.1 11.2 30.9 8.8 330
   Female
   Male 0.0 57.5 11.7 21.8 9.0 409
   No Gender specified 0.0 28.3 19.6 45.7 6.5 92
   Selected ‘no response’ 0.0 31.0 31.0 27.6 10.3 29
Age 0.0 51.6 10.9 28.5 9.1 386
   <40
   40+ 0.0 51.8 13.1 26.8 8.3 436
  Selected ‘no response’ 0.0 18.4 34.2 36.8 10.5 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 44.9 4.1 32.7 18.4 49
   Asian
   Black 47.2 17.1 32.5 3.3 123
   Hispanic 56.9 9.8 27.5 5.9 51
   White 59.3 8.5 23.1 9.2 459
   No Race Specified 32.7 22.0 36.0 9.3 214

e. I have confidence that I can disclose a suspected violation of any law, rule, or regulation committed by a CFPB supervisor, manager or executive without fear of reprisal.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 53.8 13.0 24.4 8.7 859
Divisions and Large Offices 0.0 51.4 13.3 26.2 9.0 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 53.4 4.1 23.3 19.2 73
    Supervision - Midwest Region 0.0 48.7 20.5 20.5 10.3 78
    Supervision - Northeast Region 0.0 51.0 14.3 28.6 6.1 49
    Supervision - Southeast Region 0.0 47.4 11.8 32.9 7.9 76
    Supervision - West Region 0.0 50.0 13.9 29.2 6.9 72
   Other SEFL Respondents 0.0 58.3 15.3 23.6 2.8 72
Operations Division 0.0 51.2 16.5 24.2 8.1 248
     Consumer Response 0.0 45.7 18.5 28.4 7.4 81
     Human Capital 0.0 51.4 8.6 34.3 5.7 35
     Technology & Innovation 0.0 60.3 15.9 7.9 15.9 63
    Other Operations Respondents 0.0 49.3 18.8 29.0 2.9 69
Consumer Education and Engagement Division 0.0 67.9 7.1 25.0 0.0 28
External Affairs Division 0.0 68.8 18.8 12.5 0.0 16
Legal Division 0.0 64.1 7.7 20.5 7.7 39
Other 0.0 58.3 4.2 33.3 4.2 24
Research, Markets and Regulations Division 0.0 63.0 6.8 15.1 15.1 73
Selected ‘no response’ 0.0 36.4 9.1 36.4 18.2 11
Gender 0.0 50.8 10.6 29.6 9.1 331
   Female
   Male 0.0 61.7 13.0 16.2 9.1 407
   No Gender specified 0.0 31.5 19.6 41.3 7.6 92
   Selected ‘no response’ 0.0 48.3 20.7 27.6 3.4 29
Age 0.0 56.2 12.4 21.5 9.8 386
   <40
   40+ 0.0 54.7 12.2 25.3 7.8 435
  Selected ‘no response’ 0.0 18.4 28.9 44.7 7.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 42.9 16.3 22.4 18.4 49
   Asian
   Black 49.2 16.9 31.5 2.4 124
   Hispanic 58.8 13.7 21.6 5.9 51
   White 63.8 8.9 17.9 9.4 459
   No Race Specified 36.3 19.8 35.4 8.5 212

f. I have confidence that I can depend on CFPB's employee union (Chapter 335 of the National Treasury Employees Union) as a source for assistance if I feel I have been treated unfairly.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 35.7 15.7 23.5 25.0 859
Divisions and Large Offices 0.0 42.8 16.9 22.8 17.6 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 24.7 11.0 45.2 19.2 73
    Supervision - Midwest Region 0.0 44.3 27.8 17.7 10.1 79
    Supervision - Northeast Region 0.0 53.1 14.3 14.3 18.4 49
    Supervision - Southeast Region 0.0 44.7 18.4 19.7 17.1 76
    Supervision - West Region 0.0 58.3 8.3 18.1 15.3 72
   Other SEFL Respondents 0.0 34.7 19.4 19.4 26.4 72
Operations Division 0.0 29.4 17.7 17.7 35.1 248
     Consumer Response 0.0 34.6 17.3 23.5 24.7 81
     Human Capital 0.0 5.7 14.3 8.6 71.4 35
     Technology & Innovation 0.0 41.3 19.0 12.7 27.0 63
    Other Operations Respondents 0.0 24.6 18.8 20.3 36.2 69
Consumer Education and Engagement Division 0.0 39.3 17.9 25.0 17.9 28
External Affairs Division 0.0 33.3 20.0 26.7 20.0 15
Legal Division 0.0 23.1 7.7 30.8 38.5 39
Other 0.0 30.4 8.7 26.1 34.8 23
Research, Markets and Regulations Division 0.0 24.3 9.5 39.2 27.0 74
Selected ‘no response’ 0.0 36.4 0.0 36.4 27.3 11
Gender 0.0 31.0 13.3 25.3 30.4 332
   Female
   Male 0.0 38.8 18.4 20.6 22.1 407
   No Gender specified 0.0 33.0 14.3 28.6 24.2 91
   Selected ‘no response’ 0.0 55.2 10.3 27.6 6.9 29
Age 0.0 34.9 16.1 27.1 21.9 384
   <40
   40+ 0.0 37.5 14.4 20.1 27.9 437
  Selected ‘no response’ 0.0 23.7 26.3 26.3 23.7 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 40.8 8.2 24.5 26.5 49
   Asian
   Black 42.3 17.1 17.9 22.8 123
   Hispanic 33.3 21.6 23.5 21.6 51
   White 35.0 13.5 23.5 28.0 460
   No Race Specified 33.0 19.8 25.9 21.2 212

11. Do you feel you have personally experienced discrimination at CFPB?

(View question)

  Non-responses
Yes
No
Don't know or unsure Number of respondents
% % % %
CFPB-Wide 0.0 17.6 67.2 15.2 860
Divisions and Large Offices 0.0 18.5 65.1 16.4 421
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 22.5 66.2 11.3 71
    Supervision - Midwest Region 0.0 16.5 69.6 13.9 79
    Supervision - Northeast Region 0.0 16.0 60.0 24.0 50
    Supervision - Southeast Region 0.0 20.8 62.3 16.9 77
    Supervision - West Region 0.0 12.5 69.4 18.1 72
   Other SEFL Respondents 0.0 22.2 61.1 16.7 72
Operations Division 0.0 17.0 64.4 18.6 247
     Consumer Response 0.0 25.9 54.3 19.8 81
     Human Capital 0.0 11.8 58.8 29.4 34
     Technology & Innovation 0.0 11.1 76.2 12.7 63
    Other Operations Respondents 0.0 14.5 68.1 17.4 69
Consumer Education and Engagement Division 0.0 25.0 57.1 17.9 28
External Affairs Division 0.0 12.5 81.3 6.3 16
Legal Division 0.0 12.8 74.4 12.8 39
Other 0.0 29.2 70.8 0.0 24
Research, Markets and Regulations Division 0.0 9.5 83.8 6.8 74
Selected ‘no response’ 0.0 27.3 72.7 0.0 11
Gender 0.0 24.8 59.5 15.7 331
   Female
   Male 0.0 10.5 76.7 12.7 408
   No Gender specified 0.0 22.8 56.5 20.7 92
   Selected ‘no response’ 0.0 17.2 55.2 27.6 29
Age 0.0 14.2 71.1 14.7 387
   <40
   40+ 0.0 20.2 64.4 15.4 436
  Selected ‘no response’ 0.0 21.6 59.5 18.9 37



  Yes
No
Don't know or
unsure
Number of respondents
% % %
Race/Ethnicity 24.5 53.1 22.4 49
   Asian
   Black 26.8 57.7 15.4 123
   Hispanic 15.7 68.6 15.7 51
   White 12.4 76.7 10.9 459
   No Race Specified 22.4 54.7 22.9 214

11A. On what basis do you feel that you were discriminated?

(View question)

1. Gender (including pregnancy)

Not Checked Checked Number of respondents
% %
53.3 46.7 150

2. Race or ethnicity

Not Checked Checked Number of respondents
% %
53.3 46.7 150

3. National origin

Not Checked Checked Number of respondents
% %
94.0 6.0 150

4. Religion

Not Checked Checked Number of respondents
% %
96.0 4.0 150

5. Age

Not Checked Checked Number of respondents
% %
58.7 41.3 150

6. Cultural background

Not Checked Checked Number of respondents
% %
90.0 10.0 150

7. Disability

Not Checked Checked Number of respondents
% %
94.0 6.0 150

8. Sexual orientation

Not Checked Checked Number of respondents
% %
93.3 6.7 150

9. Gender identity

Not Checked Checked Number of respondents
% %
97.3 2.7 150

10. Prior complaint activity

Not Checked Checked Number of respondents
% %
78.0 22.0 150

11. Other (please specify below)

Not Checked Checked Number of respondents
% %
82.0 18.0 150

If you identified another basis of discrimination above, what was the basis?

(View question)

data intentionally not reported


11B. Which of the following actions, if any, did you take?

(View question)

1. I took no action

Not Checked Checked Number of respondents
% %
68.9 31.1 151

2. I attempted to resolve the issue informally with my supervisor or other managers

Not Checked Checked Number of respondents
% %
48.3 51.7 151

3. I sought advice from the employee union

Not Checked Checked Number of respondents
% %
65.6 34.4 151

4. I sought and received counseling from an EEO counselor

Not Checked Checked Number of respondents
% %
79.5 20.5 151

5. I entered into Alternative Dispute Resolution proceedings

Not Checked Checked Number of respondents
% %
88.7 11.3 151

6. I filed a formal EEO complaint

Not Checked Checked Number of respondents
% %
83.4 16.6 151

7. I filed a grievance

Not Checked Checked Number of respondents
% %
80.1 19.9 151

8. Other (please specify below)

Not Checked Checked Number of respondents
% %
82.8 17.2 151

If you took another action above, what was the action?

(View question)

data intentionally not reported


12. Have you pursued one or more complaints through the informal and/or formal EEO process within CFPB or assisted a CFPB employee with the EEO process as a union or personal representative?

(View question)

1. Yes - I personally filed one or more formal EEO complaints.

Not Checked Checked Number of respondents
% %
96.7 3.3 859

2. Yes - I personally pursued a complaint through the informal EEO process (e.g., EEO counseling, Alternative Dispute Resolution)

Not Checked Checked Number of respondents
% %
97.3 2.7 859

3. Yes - As a union or personal representative, I assisted another employee with the EEO complaint process.

Not Checked Checked Number of respondents
% %
98.0 2.0 859

4. No

Not Checked Checked Number of respondents
% %
5.6 94.4 859

5. Don't know

Not Checked Checked Number of respondents
% %
99.4 0.6 859

12A. Do you agree or disagree with the following statements regarding your experience with the EEO complaint process?

(View question)

a. I was able to locate or obtain important information on the EEO process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 66.7 13.3 20.0 0.0 45

b. CFPB's EEO office responded to my questions in a timely manner.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 66.7 4.4 26.7 2.2 45

c. CFPB's EEO office processed the complaint(s) in an efficient manner.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 55.6 6.7 35.6 2.2 45

d. CFPB's EEO office is a neutral party in the complaint process which is independent of CFPB's Legal Division and others in CFPB who have conflicting or competing interests.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 28.9 15.6 51.1 4.4 45

e. I have confidence that CFPB's EEO office took appropriate steps to maintain the confidentiality of the complaint(s) and the identity of each complainant.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 40.4 23.4 34.0 2.1 47

f. I have confidence that managers, Human Capital employees and others with a need to know about the EEO complaint(s) did not inappropriately share information about the complaint(s) with others without a need to know.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 23.4 17.0 55.3 4.3 47

g. CFPB management made a good faith effort to resolve the complaint(s) informally, such as through Alternative Dispute Resolution.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 15.2 8.7 71.7 4.3 46

h. I have confidence that CFPB managers have not retaliated against me for filing an EEO complaint or assisting another employee with the EEO process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 13.0 13.0 69.6 4.3 46

i. Managers and supervisors respected the rights of employees to use official time to work on an EEO complaint and engage in the EEO process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 17.4 23.9 54.3 4.3 46

13. Have you filed one or more grievances or served as a union or personal representative for an employee who filed a grievance?

(View question)

1. Yes, I personally filed one or more negotiated grievances (for bargaining unit employees).

Not Checked Checked Number of respondents
% %
92.9 7.1 859

2. Yes, I personally filed one or more administrative grievances (for employees outside the bargaining unit).

Not Checked Checked Number of respondents
% %
99.3 0.7 859

3. Yes, I personally filed one or more grievances but I'm not sure what type of grievance.

Not Checked Checked Number of respondents
% %
98.4 1.6 859

4. Yes, I have served as a union or personal representative for an employee who filed a grievance.

Not Checked Checked Number of respondents
% %
98.0 2.0 859

5. No

Not Checked Checked Number of respondents
% %
9.8 90.2 859

6. Don't know

Not Checked Checked Number of respondents
% %
99.2 0.8 859

13A. Do you agree or disagree with the following statements regarding your experience with the grievance process?

(View question)

a. I was able to locate or obtain important information on the grievance process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 56.4 10.3 33.3 0.0 78

b. CFPB's Employee and Labor Relations Office responded to my questions in a timely manner.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 29.5 10.3 57.7 2.6 78

c. CFPB's Employee and Labor Relations Office processed the grievance(s) in an efficient manner.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 24.4 7.7 61.5 6.4 78

d. CFPB management made a good faith effort to resolve the complaint(s) informally, such as through Alternative Dispute Resolution.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 14.3 9.1 71.4 5.2 77

e. I have confidence that managers, Human Capital employees and others with a need to know about the grievance(s) did not inappropriately share information about the complaint(s) with others without a need to know.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 23.1 17.9 43.6 15.4 78

f. I have confidence that CFPB managers have not retaliated against me for filing a grievance or assisting someone in the grievance process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 26.9 17.9 47.4 7.7 78

g. Managers and supervisors respected the rights of employees to use official time to work on a grievance and engage in the grievance process.

(View question)

Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
0.0 27.3 24.7 32.5 15.6 77

14. Do you believe you have you personally experienced or observed retaliation against a CFPB employee by a supervisor or manager in your division/office?

(View question)

1. Yes, I personally experienced retaliation by a supervisor or manager in my division/office.

Not Checked Checked Number of respondents
% %
91.3 8.7 860

2. Yes, I have observed retaliation against another CFPB employee in my division/office.

Not Checked Checked Number of respondents
% %
90.2 9.8 860

3. No

Not Checked Checked Number of respondents
% %
24.2 75.8 860

4. Don't know

Not Checked Checked Number of respondents
% %
89.7 10.3 860

14A. What form(s) did this retaliation take?

(View question)

1. Lower performance rating

Not Checked Checked Number of respondents
% %
49.2 50.8 124

2. Removal or reassignment of job duties

Not Checked Checked Number of respondents
% %
41.1 58.9 124

3. Being excluded from team meetings or activities

Not Checked Checked Number of respondents
% %
57.3 42.7 124

4. Denial of a promotion

Not Checked Checked Number of respondents
% %
58.1 41.9 124

5. Unusual scrutiny of compliance with leave or other policies

Not Checked Checked Number of respondents
% %
56.5 43.5 124

6. Other (please specify below)

Not Checked Checked Number of respondents
% %
74.2 25.8 124

If you identified another form of retaliation above, what was it?

(View question)

data intentionally not reported


14B. To the best of your recollection, in what calendar years did the retaliation occur?

(View question)

1. 2011

Not Checked Checked Number of respondents
% %
87.2 12.8 125

2. 2012

Not Checked Checked Number of respondents
% %
63.2 36.8 125

3. 2013

Not Checked Checked Number of respondents
% %
37.6 62.4 125

4. 2014

Not Checked Checked Number of respondents
% %
27.2 72.8 125

5. 2015

Not Checked Checked Number of respondents
% %
64.8 35.2 125

15. If there are any other issues, details, or information concerning your experiences with CFPB's complaint processes, discrimination, retaliation or unfair treatment that you would like us to know about, please use the space below to provide that information.

(View question)

data intentionally not reported


Section IV: Leadership, Management and Communication

16. Do you agree or disagree with the following statements on "first-line" supervisors in your current office? (Reminder: First-line supervisors have responsibilities for employees' performance appraisals and approval of their leave, but do not supervise other supervisors.)

(View question)

a. First-line supervisors in my office have the skills and experience needed to effectively manage and develop their direct reports.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 64.7 9.5 23.5 2.3 861
Divisions and Large Offices 0.0 63.3 8.1 25.8 2.8 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 69.9 5.5 21.9 2.7 73
    Supervision - Midwest Region 0.0 68.4 8.9 20.3 2.5 79
    Supervision - Northeast Region 0.0 60.0 8.0 30.0 2.0 50
    Supervision - Southeast Region 0.0 58.4 11.7 27.3 2.6 77
    Supervision - West Region 0.0 61.1 6.9 25.0 6.9 72
   Other SEFL Respondents 0.0 60.6 7.0 32.4 0.0 71
Operations Division 0.0 66.9 11.7 19.0 2.4 248
     Consumer Response 0.0 63.0 12.3 24.7 0.0 81
     Human Capital 0.0 62.9 11.4 25.7 0.0 35
     Technology & Innovation 0.0 66.7 12.7 12.7 7.9 63
    Other Operations Respondents 0.0 73.9 10.1 14.5 1.4 69
Consumer Education and Engagement Division 0.0 57.1 25.0 17.9 0.0 28
External Affairs Division 0.0 62.5 18.8 18.8 0.0 16
Legal Division 0.0 71.1 2.6 26.3 0.0 38
Other 0.0 54.2 0.0 45.8 0.0 24
Research, Markets and Regulations Division 0.0 68.9 9.5 20.3 1.4 74
Selected ‘no response’ 0.0 63.6 9.1 18.2 9.1 11
Gender 0.0 64.5 6.9 26.2 2.4 332
   Female
   Male 0.0 70.8 10.5 16.9 1.7 408
   No Gender specified 0.0 39.1 12.0 43.5 5.4 92
   Selected ‘no response’ 0.0 62.1 17.2 20.7 0.0 29
Age 0.0 64.9 9.6 23.0 2.6 387
   <40
   40+ 0.0 66.5 8.9 22.5 2.1 436
  Selected ‘no response’ 0.0 42.1 15.8 39.5 2.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 69.4 6.1 24.5 0 49
   Asian
   Black 65.0 8.9 25.2 0.8 123
   Hispanic 64.7 9.8 23.5 2.0 51
   White 70.2 9.1 18.7 2.0 460
   No Race Specified 50.9 12.6 32.2 4.2 214

b. First-line supervisors in my office devote sufficient time to managing and developing people.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 53.0 12.2 31.4 3.4 858
Divisions and Large Offices 0.0 48.7 11.9 34.8 4.5 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 55.6 12.5 25.0 6.9 72
    Supervision - Midwest Region 0.0 44.9 14.1 37.2 3.8 78
    Supervision - Northeast Region 0.0 46.0 8.0 40.0 6.0 50
    Supervision - Southeast Region 0.0 45.3 13.3 40.0 1.3 75
    Supervision - West Region 0.0 51.4 6.9 33.3 8.3 72
   Other SEFL Respondents 0.0 48.6 15.3 34.7 1.4 72
Operations Division 0.0 55.5 15.4 26.7 2.4 247
     Consumer Response 0.0 54.3 13.6 32.1 0.0 81
     Human Capital 0.0 37.1 17.1 42.9 2.9 35
     Technology & Innovation 0.0 55.6 14.3 25.4 4.8 63
    Other Operations Respondents 0.0 66.2 17.6 13.2 2.9 68
Consumer Education and Engagement Division 0.0 57.1 17.9 25.0 0.0 28
External Affairs Division 0.0 62.5 12.5 25.0 0.0 16
Legal Division 0.0 66.7 7.7 20.5 5.1 39
Other 0.0 54.2 0.0 45.8 0.0 24
Research, Markets and Regulations Division 0.0 58.1 8.1 32.4 1.4 74
Selected ‘no response’ 0.0 54.5 9.1 27.3 9.1 11
Gender 0.0 54.2 11.4 30.4 3.9 332
   Female
   Male 0.0 58.7 11.3 27.3 2.7 407
   No Gender specified 0.0 31.1 16.7 46.7 5.6 90
   Selected ‘no response’ 0.0 27.6 20.7 51.7 0.0 29
Age 0.0 53.6 11.9 31.3 3.1 386
   <40
   40+ 0.0 54.9 11.3 30.1 3.7 435
  Selected ‘no response’ 0.0 24.3 27.0 45.9 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 58.3 14.6 27.1 0 48
   Asian
   Black 52.4 16.1 29.8 1.6 124
   Hispanic 60.8 5.9 33.3 0 51
   White 59.3 8.7 28.7 3.3 460
   No Race Specified 37.9 17.5 38.9 5.7 211

c. First-line supervisors in my office maintain high standards of honesty and integrity.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 72.4 12.9 11.5 3.3 854
Divisions and Large Offices 0.0 69.9 13.1 11.9 5.0 419
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 83.6 5.5 6.8 4.1 73
    Supervision - Midwest Region 0.0 62.3 15.6 13.0 9.1 77
    Supervision - Northeast Region 0.0 64.0 18.0 14.0 4.0 50
    Supervision - Southeast Region 0.0 65.8 17.1 13.2 3.9 76
    Supervision - West Region 0.0 70.4 11.3 11.3 7.0 71
   Other SEFL Respondents 0.0 72.2 12.5 13.9 1.4 72
Operations Division 0.0 72.1 15.2 11.5 1.2 244
     Consumer Response 0.0 64.6 19.0 16.5 0.0 79
     Human Capital 0.0 68.6 11.4 20.0 0.0 35
     Technology & Innovation 0.0 75.8 14.5 4.8 4.8 62
    Other Operations Respondents 0.0 79.4 13.2 7.4 0.0 68
Consumer Education and Engagement Division 0.0 67.9 14.3 17.9 0.0 28
External Affairs Division 0.0 75.0 18.8 6.3 0.0 16
Legal Division 0.0 84.2 5.3 5.3 5.3 38
Other 0.0 66.7 12.5 20.8 0.0 24
Research, Markets and Regulations Division 0.0 83.8 6.8 8.1 1.4 74
Selected ‘no response’ 0.0 72.7 9.1 9.1 9.1 11
Gender 0.0 72.3 12.5 12.5 2.7 329
   Female
   Male 0.0 78.3 10.1 8.1 3.5 405
   No Gender specified 0.0 50.5 24.2 20.9 4.4 91
   Selected ‘no response’ 0.0 58.6 20.7 17.2 3.4 29
Age 0.0 74.8 12.2 10.4 2.6 385
   <40
   40+ 0.0 71.8 12.3 12.0 3.9 432
  Selected ‘no response’ 0.0 54.1 27.0 16.2 2.7 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.6 8.2 14.3 0 49
   Asian
   Black 61.2 17.4 18.2 3.3 121
   Hispanic 74.0 16.0 10.0 0 50
   White 79.7 10.0 7.0 3.3 458
   No Race Specified 59.7 19.0 17.1 4.3 211

d. First-line supervisors in my office are held accountable for achieving results that help CFPB meet its goals and priorities.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 60.0 11.5 15.2 13.3 860
Divisions and Large Offices 0.0 55.9 12.1 17.3 14.7 422
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 56.2 11.0 13.7 19.2 73
    Supervision - Midwest Region 0.0 51.9 15.2 16.5 16.5 79
    Supervision - Northeast Region 0.0 53.1 12.2 22.4 12.2 49
    Supervision - Southeast Region 0.0 54.5 13.0 18.2 14.3 77
    Supervision - West Region 0.0 61.1 12.5 12.5 13.9 72
   Other SEFL Respondents 0.0 58.3 8.3 22.2 11.1 72
Operations Division 0.0 62.3 12.6 16.2 8.9 247
     Consumer Response 0.0 61.7 9.9 21.0 7.4 81
     Human Capital 0.0 51.4 11.4 28.6 8.6 35
     Technology & Innovation 0.0 56.5 19.4 11.3 12.9 62
    Other Operations Respondents 0.0 73.9 10.1 8.7 7.2 69
Consumer Education and Engagement Division 0.0 63.0 22.2 3.7 11.1 27
External Affairs Division 0.0 93.8 0.0 6.3 0.0 16
Legal Division 0.0 61.5 7.7 5.1 25.6 39
Other 0.0 70.8 0.0 25.0 4.2 24
Research, Markets and Regulations Division 0.0 62.2 6.8 9.5 21.6 74
Selected ‘no response’ 0.0 63.6 27.3 9.1 0.0 11
Gender 0.0 61.6 8.8 16.0 13.6 331
   Female
   Male 0.0 63.0 12.0 12.3 12.7 408
   No Gender specified 0.0 43.5 17.4 25.0 14.1 92
   Selected ‘no response’ 0.0 51.7 17.2 17.2 13.8 29
Age 0.0 59.7 10.9 15.8 13.7 387
   <40
   40+ 0.0 61.8 11.7 13.8 12.6 435
  Selected ‘no response’ 0.0 42.1 15.8 26.3 15.8 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 73.5 4.1 16.3 6.1 49
   Asian
   Black 59.3 11.4 19.5 9.8 123
   Hispanic 62.0 4.0 24.0 10.0 50
   White 63.2 10.5 11.5 14.8 459
   No Race Specified 49.1 17.3 19.6 14.0 214

e. First-line supervisors in my office are held accountable for how they manage and develop their direct reports.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 43.5 13.7 25.9 16.9 856
Divisions and Large Offices 0.0 40.5 13.7 26.9 18.9 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 42.0 7.2 24.6 26.1 69
    Supervision - Midwest Region 0.0 35.9 16.7 24.4 23.1 78
    Supervision - Northeast Region 0.0 42.0 18.0 28.0 12.0 50
    Supervision - Southeast Region 0.0 39.0 16.9 28.6 15.6 77
    Supervision - West Region 0.0 43.7 12.7 23.9 19.7 71
   Other SEFL Respondents 0.0 41.7 11.1 31.9 15.3 72
Operations Division 0.0 48.2 15.0 24.7 12.1 247
     Consumer Response 0.0 48.1 14.8 28.4 8.6 81
     Human Capital 0.0 34.3 14.3 40.0 11.4 35
     Technology & Innovation 0.0 43.5 16.1 21.0 19.4 62
    Other Operations Respondents 0.0 59.4 14.5 15.9 10.1 69
Consumer Education and Engagement Division 0.0 42.9 17.9 25.0 14.3 28
External Affairs Division 0.0 56.3 25.0 12.5 6.3 16
Legal Division 0.0 48.7 7.7 17.9 25.6 39
Other 0.0 50.0 4.2 41.7 4.2 24
Research, Markets and Regulations Division 0.0 37.8 9.5 27.0 25.7 74
Selected ‘no response’ 0.0 36.4 27.3 27.3 9.1 11
Gender 0.0 41.8 10.9 29.7 17.6 330
   Female
   Male 0.0 48.5 14.0 20.7 16.7 406
   No Gender specified 0.0 30.8 19.8 33.0 16.5 91
   Selected ‘no response’ 0.0 31.0 20.7 34.5 13.8 29
Age 0.0 41.7 15.1 26.0 17.2 384
   <40
   40+ 0.0 46.8 12.7 24.0 16.6 434
  Selected ‘no response’ 0.0 23.7 10.5 47.4 18.4 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 53.1 10.2 28.6 8.2 49
   Asian
   Black 45.1 14.8 27.9 12.3 122
   Hispanic 45.1 3.9 33.3 17.6 51
   White 45.2 12.3 22.6 20.0 456
   No Race Specified 34.7 17.8 31.5 16.0 213

f. Over the past 12 months, CFPB staff in my current office left because they were dissatisfied with a first-line supervisor.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 32.9 10.6 27.5 29.0 859
Divisions and Large Offices 0.0 38.8 11.4 21.2 28.6 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 46.6 5.5 15.1 32.9 73
    Supervision - Midwest Region 0.0 42.3 12.8 15.4 29.5 78
    Supervision - Northeast Region 0.0 48.0 8.0 20.0 24.0 50
    Supervision - Southeast Region 0.0 32.9 14.5 18.4 34.2 76
    Supervision - West Region 0.0 36.6 14.1 26.8 22.5 71
   Other SEFL Respondents 0.0 29.2 12.5 31.9 26.4 72
Operations Division 0.0 31.6 10.9 27.5 30.0 247
     Consumer Response 0.0 36.3 13.8 26.3 23.8 80
     Human Capital 0.0 51.4 11.4 14.3 22.9 35
     Technology & Innovation 0.0 25.4 12.7 15.9 46.0 63
    Other Operations Respondents 0.0 21.7 5.8 46.4 26.1 69
Consumer Education and Engagement Division 0.0 14.3 10.7 50.0 25.0 28
External Affairs Division 0.0 31.3 6.3 43.8 18.8 16
Legal Division 0.0 28.2 5.1 41.0 25.6 39
Other 0.0 25.0 16.7 37.5 20.8 24
Research, Markets and Regulations Division 0.0 18.9 5.4 37.8 37.8 74
Selected ‘no response’ 0.0 18.2 18.2 45.5 18.2 11
Gender 0.0 31.6 12.3 25.9 30.1 332
   Female
   Male 0.0 33.7 8.8 29.2 28.3 407
   No Gender specified 0.0 34.1 9.9 28.6 27.5 91
   Selected ‘no response’ 0.0 34.5 17.2 17.2 31.0 29
Age 0.0 38.3 8.3 24.9 28.5 386
   <40
   40+ 0.0 28.3 12.0 29.7 30.1 435
  Selected ‘no response’ 0.0 31.6 18.4 28.9 21.1 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 30.6 12.2 24.5 32.7 49
   Asian
   Black 32.5 17.1 28.5 22.0 123
   Hispanic 35.3 5.9 23.5 35.3 51
   White 31.7 6.7 26.5 35.0 460
   No Race Specified 37.3 14.2 27.8 20.8 212

17. Do you agree or disagree with the following statements on managers in your current office below the head of your office? (Note: Managers are individuals who supervise one or more supervisors or managers. Managers do not include first-line supervisors. If the only manager in your office is the office head, please respond "Not applicable / No basis to judge".)

(View question)

a. Managers in my office have the skills and experience needed to effectively manage and develop the supervisors/managers who report to them.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 51.2 9.7 22.2 16.9 857
Divisions and Large Offices 0.0 53.3 9.3 22.2 15.1 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 51.4 8.3 30.6 9.7 72
    Supervision - Midwest Region 0.0 50.6 11.7 19.5 18.2 77
    Supervision - Northeast Region 0.0 58.0 10.0 22.0 10.0 50
    Supervision - Southeast Region 0.0 51.9 11.7 23.4 13.0 77
    Supervision - West Region 0.0 68.6 5.7 11.4 14.3 70
   Other SEFL Respondents 0.0 41.7 8.3 26.4 23.6 72
Operations Division 0.0 50.0 11.7 22.6 15.7 248
     Consumer Response 0.0 54.3 9.9 29.6 6.2 81
     Human Capital 0.0 57.1 2.9 31.4 8.6 35
     Technology & Innovation 0.0 39.7 20.6 20.6 19.0 63
    Other Operations Respondents 0.0 50.7 10.1 11.6 27.5 69
Consumer Education and Engagement Division 0.0 42.9 14.3 25.0 17.9 28
External Affairs Division 0.0 60.0 6.7 13.3 20.0 15
Legal Division 0.0 66.7 2.6 15.4 15.4 39
Other 0.0 33.3 0.0 37.5 29.2 24
Research, Markets and Regulations Division 0.0 44.6 9.5 20.3 25.7 74
Selected ‘no response’ 0.0 36.4 18.2 18.2 27.3 11
Gender 0.0 49.4 6.4 24.2 20.0 330
   Female
   Male 0.0 56.7 11.3 16.7 15.3 406
   No Gender specified 0.0 35.9 13.0 37.0 14.1 92
   Selected ‘no response’ 0.0 44.8 13.8 27.6 13.8 29
Age 0.0 48.6 10.3 21.7 19.4 387
   <40
   40+ 0.0 55.3 8.6 21.1 15.0 432
  Selected ‘no response’ 0.0 31.6 15.8 39.5 13.2 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 46.9 8.2 24.5 20.4 49
   Asian
   Black 49.6 10.6 25.2 14.6 123
   Hispanic 56.0 10.0 18.0 16.0 50
   White 55.6 8.3 17.5 18.6 457
   No Race Specified 41.3 14.1 28.6 16.0 213

b. Managers in my office devote sufficient time to managing and developing the supervisors/managers who report to them.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 36.7 11.9 24.4 26.9 855
Divisions and Large Offices 0.0 35.7 14.1 23.3 26.9 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 31.9 11.1 29.2 27.8 72
    Supervision - Midwest Region 0.0 31.2 20.8 19.5 28.6 77
    Supervision - Northeast Region 0.0 42.0 16.0 24.0 18.0 50
    Supervision - Southeast Region 0.0 35.5 14.5 22.4 27.6 76
    Supervision - West Region 0.0 44.3 10.0 18.6 27.1 70
   Other SEFL Respondents 0.0 31.9 12.5 26.4 29.2 72
Operations Division 0.0 39.3 10.5 27.5 22.7 247
     Consumer Response 0.0 43.2 13.6 28.4 14.8 81
     Human Capital 0.0 34.3 0.0 48.6 17.1 35
     Technology & Innovation 0.0 25.4 15.9 30.2 28.6 63
    Other Operations Respondents 0.0 50.0 7.4 13.2 29.4 68
Consumer Education and Engagement Division 0.0 35.7 21.4 21.4 21.4 28
External Affairs Division 0.0 53.3 13.3 13.3 20.0 15
Legal Division 0.0 46.2 7.7 15.4 30.8 39
Other 0.0 29.2 0.0 37.5 33.3 24
Research, Markets and Regulations Division 0.0 31.1 5.4 25.7 37.8 74
Selected ‘no response’ 0.0 18.2 18.2 18.2 45.5 11
Gender 0.0 36.0 10.0 25.4 28.7 331
   Female
   Male 0.0 41.0 12.6 20.0 26.4 405
   No Gender specified 0.0 24.4 14.4 36.7 24.4 90
   Selected ‘no response’ 0.0 24.1 17.2 37.9 20.7 29
Age 0.0 36.4 12.7 21.7 29.2 387
   <40
   40+ 0.0 39.1 10.9 24.7 25.3 430
  Selected ‘no response’ 0.0 13.2 15.8 50.0 21.1 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 32.7 10.2 24.5 32.7 49
   Asian
   Black 35.8 13.0 29.3 22.0 123
   Hispanic 44.0 8.0 28.0 20.0 50
   White 39.2 9.8 19.9 31.1 457
   No Race Specified 29.4 18.0 29.9 22.7 211

c. Managers in my office maintain high standards of honesty and integrity.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.4 11.6 14.5 14.5 850
Divisions and Large Offices 0.0 60.9 12.0 15.3 11.8 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 70.4 7.0 15.5 7.0 71
    Supervision - Midwest Region 0.0 56.4 16.7 12.8 14.1 78
    Supervision - Northeast Region 0.0 56.0 18.0 18.0 8.0 50
    Supervision - Southeast Region 0.0 54.5 14.3 19.5 11.7 77
    Supervision - West Region 0.0 72.9 7.1 8.6 11.4 70
   Other SEFL Respondents 0.0 54.9 9.9 18.3 16.9 71
Operations Division 0.0 56.7 14.3 15.1 13.9 245
     Consumer Response 0.0 56.8 18.5 18.5 6.2 81
     Human Capital 0.0 52.9 8.8 35.3 2.9 34
     Technology & Innovation 0.0 61.3 14.5 8.1 16.1 62
    Other Operations Respondents 0.0 54.4 11.8 7.4 26.5 68
Consumer Education and Engagement Division 0.0 46.4 17.9 17.9 17.9 28
External Affairs Division 0.0 73.3 6.7 0.0 20.0 15
Legal Division 0.0 67.6 2.7 10.8 18.9 37
Other 0.0 37.5 0.0 33.3 29.2 24
Research, Markets and Regulations Division 0.0 67.1 8.2 4.1 20.5 73
Selected ‘no response’ 0.0 45.5 9.1 18.2 27.3 11
Gender 0.0 56.7 11.2 15.5 16.7 330
   Female
   Male 0.0 66.8 10.7 10.7 11.7 401
   No Gender specified 0.0 40.0 16.7 25.6 17.8 90
   Selected ‘no response’ 0.0 48.3 13.8 20.7 17.2 29
Age 0.0 61.4 11.2 12.0 15.4 383
   <40
   40+ 0.0 59.4 11.4 15.4 13.8 429
  Selected ‘no response’ 0.0 39.5 18.4 28.9 13.2 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 59.2 10.2 14.3 16.3 49
   Asian
   Black 47.2 14.6 19.5 18.7 123
   Hispanic 58.0 14.0 16.0 12.0 50
   White 67.8 7.7 10.2 14.3 453
   No Race Specified 46.7 17.6 20.5 15.2 210

d. Managers in my office are held accountable for achieving results that help CFPB meet its goals and priorities.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 47.6 11.0 15.6 25.8 848
Divisions and Large Offices 0.0 47.5 13.0 15.4 24.1 415
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 45.1 11.3 21.1 22.5 71
    Supervision - Midwest Region 0.0 44.9 20.5 11.5 23.1 78
    Supervision - Northeast Region 0.0 51.0 10.2 18.4 20.4 49
    Supervision - Southeast Region 0.0 42.1 15.8 15.8 26.3 76
    Supervision - West Region 0.0 60.9 8.7 8.7 21.7 69
   Other SEFL Respondents 0.0 43.1 9.7 18.1 29.2 72
Operations Division 0.0 46.5 10.3 20.2 23.0 243
     Consumer Response 0.0 50.0 8.8 26.3 15.0 80
     Human Capital 0.0 48.6 0.0 37.1 14.3 35
     Technology & Innovation 0.0 39.3 19.7 13.1 27.9 61
    Other Operations Respondents 0.0 47.8 9.0 10.4 32.8 67
Consumer Education and Engagement Division 0.0 46.4 17.9 3.6 32.1 28
External Affairs Division 0.0 80.0 0.0 0.0 20.0 15
Legal Division 0.0 41.0 10.3 7.7 41.0 39
Other 0.0 45.8 0.0 29.2 25.0 24
Research, Markets and Regulations Division 0.0 52.1 5.5 8.2 34.2 73
Selected ‘no response’ 0.0 36.4 9.1 18.2 36.4 11
Gender 0.0 48.9 7.6 15.3 28.1 327
   Female
   Male 0.0 52.0 12.9 12.6 22.5 404
   No Gender specified 0.0 26.1 13.6 28.4 31.8 88
   Selected ‘no response’ 0.0 37.9 13.8 20.7 27.6 29
Age 0.0 49.4 9.4 14.5 26.8 385
   <40
   40+ 0.0 48.2 11.7 15.0 25.1 427
  Selected ‘no response’ 0.0 22.2 19.4 33.3 25.0 36



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 53.1 10.2 14.3 22.4 49
   Asian
   Black 49.6 10.6 18.7 21.1 123
   Hispanic 58.0 4.0 18.0 20.0 50
   White 50.8 9.3 11.3 28.7 453
   No Race Specified 35.4 16.7 22.0 25.8 209

e. Managers in my office are held accountable for how they manage and develop the supervisors/managers who report to them.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 33.4 11.9 23.3 31.5 851
Divisions and Large Offices 0.0 32.9 13.7 22.4 31.0 416
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 30.6 9.7 30.6 29.2 72
    Supervision - Midwest Region 0.0 33.8 16.9 19.5 29.9 77
    Supervision - Northeast Region 0.0 42.0 8.0 24.0 26.0 50
    Supervision - Southeast Region 0.0 26.0 20.8 22.1 31.2 77
    Supervision - West Region 0.0 44.9 11.6 11.6 31.9 69
   Other SEFL Respondents 0.0 23.9 12.7 26.8 36.6 71
Operations Division 0.0 34.4 10.1 27.5 27.9 247
     Consumer Response 0.0 35.8 8.6 33.3 22.2 81
     Human Capital 0.0 28.6 2.9 48.6 20.0 35
     Technology & Innovation 0.0 30.2 15.9 22.2 31.7 63
    Other Operations Respondents 0.0 39.7 10.3 14.7 35.3 68
Consumer Education and Engagement Division 0.0 28.6 21.4 14.3 35.7 28
External Affairs Division 0.0 64.3 14.3 7.1 14.3 14
Legal Division 0.0 33.3 12.8 12.8 41.0 39
Other 0.0 37.5 0.0 33.3 29.2 24
Research, Markets and Regulations Division 0.0 27.8 6.9 23.6 41.7 72
Selected ‘no response’ 0.0 27.3 9.1 18.2 45.5 11
Gender 0.0 31.6 10.9 23.1 34.3 329
   Female
   Male 0.0 38.6 12.4 20.1 28.9 402
   No Gender specified 0.0 20.7 10.9 35.9 32.6 92
   Selected ‘no response’ 0.0 21.4 17.9 28.6 32.1 28
Age 0.0 33.5 11.9 21.8 32.7 385
   <40
   40+ 0.0 35.0 11.7 22.7 30.6 428
  Selected ‘no response’ 0.0 13.2 13.2 44.7 28.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 28.6 12.2 24.5 34.7 49
   Asian
   Black 35.0 13.0 26.0 26.0 123
   Hispanic 36.0 8.0 26.0 30.0 50
   White 35.7 10.1 18.9 35.2 454
   No Race Specified 26.2 15.7 30.0 28.1 210

f. Over the past 12 months, CFPB employees in my current office left because they were dissatisfied with a manager.

(View question)

  Non-responses

Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 25.2 11.3 21.2 42.3 853
Divisions and Large Offices 0.0 27.3 12.7 18.0 42.0 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 47.9 2.8 11.3 38.0 71
    Supervision - Midwest Region 0.0 21.8 15.4 16.7 46.2 78
    Supervision - Northeast Region 0.0 32.0 12.0 14.0 42.0 50
    Supervision - Southeast Region 0.0 25.0 21.1 14.5 39.5 76
    Supervision - West Region 0.0 20.0 10.0 30.0 40.0 70
   Other SEFL Respondents 0.0 19.4 13.9 20.8 45.8 72
Operations Division 0.0 28.3 9.3 19.8 42.5 247
     Consumer Response 0.0 30.9 11.1 25.9 32.1 81
     Human Capital 0.0 42.9 8.6 5.7 42.9 35
     Technology & Innovation 0.0 29.0 9.7 9.7 51.6 62
    Other Operations Respondents 0.0 17.4 7.2 29.0 46.4 69
Consumer Education and Engagement Division 0.0 17.9 10.7 35.7 35.7 28
External Affairs Division 0.0 13.3 6.7 46.7 33.3 15
Legal Division 0.0 21.1 5.3 31.6 42.1 38
Other 0.0 17.4 17.4 21.7 43.5 23
Research, Markets and Regulations Division 0.0 12.2 12.2 28.4 47.3 74
Selected ‘no response’ 0.0 27.3 9.1 18.2 45.5 11
Gender 0.0 25.2 9.4 19.1 46.2 329
   Female
   Male 0.0 23.8 12.1 24.3 39.9 404
   No Gender specified 0.0 29.7 12.1 17.6 40.7 91
   Selected ‘no response’ 0.0 31.0 17.2 13.8 37.9 29
Age 0.0 27.5 9.4 19.0 44.2 385
   <40
   40+ 0.0 21.9 12.3 24.2 41.6 430
  Selected ‘no response’ 0.0 39.5 18.4 10.5 31.6 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
Not Applicable/
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 22.4 10.2 14.3 53.1 49
   Asian
   Black 24.4 14.6 24.4 36.6 123
   Hispanic 20.0 8.0 24.0 48.0 50
   White 23.6 7.9 21.4 47.1 454
   No Race Specified 28.8 16.5 18.9 35.8 212

18. Do you agree or disagree with the following statements on the head of your office? (In most cases, the office head is the Assistant Director and sometimes the Assistant Director also has an officer title (e.g., CFO, CIO, CHCO, etc.). The Regional Director is the office head for employees in a regional office.)

(View question)

a. I am satisfied with the policies and practices of the head of my office.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 59.1 11.9 22.1 6.8 854
Divisions and Large Offices 0.0 58.1 12.1 22.6 7.1 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 65.8 5.5 24.7 4.1 73
    Supervision - Midwest Region 0.0 64.1 12.8 16.7 6.4 78
    Supervision - Northeast Region 0.0 34.0 14.0 24.0 28.0 50
    Supervision - Southeast Region 0.0 50.0 14.5 27.6 7.9 76
    Supervision - West Region 0.0 71.8 15.5 12.7 0.0 71
   Other SEFL Respondents 0.0 55.6 11.1 30.6 2.8 72
Operations Division 0.0 55.3 13.0 22.8 8.9 246
     Consumer Response 0.0 45.0 13.8 40.0 1.3 80
     Human Capital 0.0 38.2 8.8 17.6 35.3 34
     Technology & Innovation 0.0 65.1 12.7 14.3 7.9 63
    Other Operations Respondents 0.0 66.7 14.5 13.0 5.8 69
Consumer Education and Engagement Division 0.0 65.4 7.7 23.1 3.8 26
External Affairs Division 0.0 73.3 13.3 13.3 0.0 15
Legal Division 0.0 66.7 12.8 15.4 5.1 39
Other 0.0 58.3 4.2 37.5 0.0 24
Research, Markets and Regulations Division 0.0 68.5 11.0 19.2 1.4 73
Selected ‘no response’ 0.0 63.6 9.1 9.1 18.2 11
Gender 0.0 60.9 12.5 22.0 4.6 327
   Female
   Male 0.0 64.0 10.1 18.2 7.6 406
   No Gender specified 0.0 37.0 16.3 34.8 12.0 92
   Selected ‘no response’ 0.0 41.4 17.2 37.9 3.4 29
Age 0.0 60.0 10.4 21.0 8.6 385
   <40
   40+ 0.0 60.8 11.8 22.3 5.1 431
  Selected ‘no response’ 0.0 31.6 28.9 31.6 7.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 69.4 8.2 18.4 4.1 49
   Asian
   Black 59.0 11.5 23.0 6.6 122
   Hispanic 56.0 10.0 24.0 10.0 50
   White 65.6 10.3 18.4 5.7 456
   No Race Specified 42.9 17.9 29.7 9.4 212

b. The head of my office has the skills and experience needed to effectively manage personnel issues (e.g. hiring, staff opportunities and development, performance management, promotions, handling of employee complaints, etc.).

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 58.4 12.2 19.8 9.6 853
Divisions and Large Offices 0.0 63.3 10.2 16.4 10.0 420
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 75.3 4.1 16.4 4.1 73
    Supervision - Midwest Region 0.0 66.7 11.5 12.8 9.0 78
    Supervision - Northeast Region 0.0 42.0 14.0 12.0 32.0 50
    Supervision - Southeast Region 0.0 51.9 13.0 22.1 13.0 77
    Supervision - West Region 0.0 81.4 7.1 7.1 4.3 70
   Other SEFL Respondents 0.0 56.9 12.5 26.4 4.2 72
Operations Division 0.0 51.4 14.3 22.0 12.2 245
     Consumer Response 0.0 40.0 16.3 37.5 6.3 80
     Human Capital 0.0 52.9 8.8 14.7 23.5 34
     Technology & Innovation 0.0 50.0 16.1 14.5 19.4 62
    Other Operations Respondents 0.0 65.2 13.0 14.5 7.2 69
Consumer Education and Engagement Division 0.0 42.9 17.9 35.7 3.6 28
External Affairs Division 0.0 60.0 0.0 40.0 0.0 15
Legal Division 0.0 66.7 15.4 10.3 7.7 39
Other 0.0 56.5 13.0 30.4 0.0 23
Research, Markets and Regulations Division 0.0 56.9 13.9 23.6 5.6 72
Selected ‘no response’ 0.0 45.5 18.2 18.2 18.2 11
Gender 0.0 56.1 13.7 22.9 7.3 328
   Female
   Male 0.0 64.9 9.9 15.1 10.1 404
   No Gender specified 0.0 39.1 18.5 25.0 17.4 92
   Selected ‘no response’ 0.0 55.2 6.9 34.5 3.4 29
Age 0.0 58.1 11.8 19.1 11.0 382
   <40
   40+ 0.0 61.0 11.1 19.4 8.5 433
  Selected ‘no response’ 0.0 31.6 28.9 31.6 7.9 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 66.7 8.3 18.8 6.3 48
   Asian
   Black 58.2 14.8 18.9 8.2 122
   Hispanic 64.0 12.0 14.0 10.0 50
   White 64.0 9.0 18.2 8.8 456
   No Race Specified 44.1 18.8 23.5 13.6 213

c. The head of my office maintains high standards of honesty and integrity.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 65.8 11.1 13.3 9.7 854
Divisions and Large Offices 0.0 65.8 9.3 13.4 11.5 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 76.1 5.6 8.5 9.9 71
    Supervision - Midwest Region 0.0 67.5 10.4 7.8 14.3 77
    Supervision - Northeast Region 0.0 42.0 16.0 12.0 30.0 50
    Supervision - Southeast Region 0.0 54.5 15.6 20.8 9.1 77
    Supervision - West Region 0.0 81.7 4.2 8.5 5.6 71
   Other SEFL Respondents 0.0 66.7 5.6 22.2 5.6 72
Operations Division 0.0 57.1 15.9 16.7 10.2 245
     Consumer Response 0.0 47.5 21.3 26.3 5.0 80
     Human Capital 0.0 47.1 8.8 17.6 26.5 34
     Technology & Innovation 0.0 61.3 17.7 9.7 11.3 62
    Other Operations Respondents 0.0 69.6 11.6 11.6 7.2 69
Consumer Education and Engagement Division 0.0 57.1 21.4 17.9 3.6 28
External Affairs Division 0.0 93.3 6.7 0.0 0.0 15
Legal Division 0.0 76.9 7.7 10.3 5.1 39
Other 0.0 75.0 4.2 20.8 0.0 24
Research, Markets and Regulations Division 0.0 86.5 8.1 2.7 2.7 74
Selected ‘no response’ 0.0 45.5 0.0 9.1 45.5 11
Gender 0.0 67.8 11.6 14.0 6.7 329
   Female
   Male 0.0 70.8 8.7 11.1 9.4 404
   No Gender specified 0.0 41.3 19.6 18.5 20.7 92
   Selected ‘no response’ 0.0 51.7 13.8 20.7 13.8 29
Age 0.0 69.6 10.6 9.6 10.1 385
   <40
   40+ 0.0 64.4 10.2 16.2 9.3 432
  Selected ‘no response’ 0.0 43.2 27.0 18.9 10.8 37



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 77.6 12.2 4.1 6.1 49
   Asian
   Black 63.1 9.8 15.6 11.5 122
   Hispanic 72.0 10.0 6.0 12.0 50
   White 74.1 6.8 11.2 7.9 455
   No Race Specified 46.9 21.1 18.3 13.6 213

d. The head of my office is held accountable for achieving results that help CFPB meet its goals and priorities.

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 55.4 11.7 11.4 21.5 854
Divisions and Large Offices 0.0 52.5 11.5 11.5 24.5 417
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 50.0 4.2 11.1 34.7 72
    Supervision - Midwest Region 0.0 51.9 15.6 9.1 23.4 77
    Supervision - Northeast Region 0.0 40.8 18.4 10.2 30.6 49
    Supervision - Southeast Region 0.0 45.5 13.0 15.6 26.0 77
    Supervision - West Region 0.0 70.0 8.6 2.9 18.6 70
   Other SEFL Respondents 0.0 54.2 11.1 19.4 15.3 72
Operations Division 0.0 54.1 13.8 13.8 18.3 246
     Consumer Response 0.0 48.8 13.8 22.5 15.0 80
     Human Capital 0.0 35.3 14.7 14.7 35.3 34
     Technology & Innovation 0.0 61.9 12.7 6.3 19.0 63
    Other Operations Respondents 0.0 62.3 14.5 10.1 13.0 69
Consumer Education and Engagement Division 0.0 60.7 21.4 3.6 14.3 28
External Affairs Division 0.0 86.7 0.0 6.7 6.7 15
Legal Division 0.0 51.3 10.3 5.1 33.3 39
Other 0.0 70.8 4.2 20.8 4.2 24
Research, Markets and Regulations Division 0.0 66.2 8.1 5.4 20.3 74
Selected ‘no response’ 0.0 45.5 9.1 18.2 27.3 11
Gender 0.0 59.2 8.5 13.0 19.3 331
   Female
   Male 0.0 57.7 11.1 9.2 22.0 404
   No Gender specified 0.0 33.7 25.0 15.2 26.1 92
   Selected ‘no response’ 0.0 48.1 14.8 11.1 25.9 27
Age 0.0 58.6 9.9 10.4 21.1 384
   <40
   40+ 0.0 55.1 12.0 11.3 21.5 432
  Selected ‘no response’ 0.0 26.3 26.3 21.1 26.3 38



  Strongly/ Somewhat
Agree
Neither Agree
nor Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % %
Race/Ethnicity 71.4 0 8.2 20.4 49
   Asian
   Black 58.7 9.9 14.9 16.5 121
   Hispanic 65.3 6.1 10.2 18.4 49
   White 58.2 8.8 8.8 24.2 455
   No Race Specified 42.7 22.5 14.1 20.7 213

e. The head of my office is held accountable for how she/he manages personnel issues (e.g., hiring, staff opportunities and development, performance management, promotions, handling of employee complaints, etc.).

(View question)

  Non-responses
Strongly/ Somewhat
Agree
Neither Agree nor
Disagree
Somewhat/ Strongly
Disagree
No Basis to Judge
Number of respondents
% % % % %
CFPB-Wide 0.0 41.4 12.7 19.6 26.3 851
Divisions and Large Offices 0.0 39.2 12.7 18.2 29.9 418
Supervision, Enforcement & Fair Lending Division (SEFL)
    Enforcement 0.0 38.4 8.2 13.7 39.7 73
    Supervision - Midwest Region 0.0 41.6 14.3 16.9 27.3 77
    Supervision - Northeast Region 0.0 32.0 16.0 18.0 34.0