GAO Survey of CFPB Executives

U.S. Government Accountability Office

Guidance for Answering Questions with Respect to Division/Office

	For questions that ask about your division/office, please respond for the largest unit for which you have responsibility. For example, Assistant Directors and office heads should answer these questions for their respective offices. Similarly, Associate Directors and division heads should answer these questions for their respective divisions.

	(View responses)

Section I: Hiring, Compensation, and Retention

1.	Do you agree or disagree with the following statements on hiring, compensation, and retention?

	(View responses)

		Strongly Agree	Somewhat Agree	Neither Agree nor Disagree	Somewhat Disagree	Strongly Disagree	No Basis to Judge
	a. My division/office is able to attract talented and qualified employees. (View responses)
	b. My division/office retains its talented and qualified employees. (View responses)
	c. Policies and procedures for the hiring process are clear. (View responses)
	d. Hiring managers and other individuals involved in the hiring process for my division/office are committed to hiring candidates from diverse backgrounds. (View responses)
	e. Hiring at CFPB is based more on substantive experience or qualifications than on personal connections. (View responses)
	f. Collaboration between the Office of Human Capital and my division/office on the hiring process is generally good. (View responses)
	g. Collaboration with the Office of Human Capital to resolve employees' pay concerns generally has been good. (View responses)

2.	If there are any other issues, details, or information concerning hiring, compensation, or retention that you would like us to know about, please use the space below to provide that information.

	(View responses)

Section II: Employee Opportunities, Development & Performance Management

	Reminder: For questions that ask about your division/office, please respond for the largest unit for which you have responsibility. For example, Assistant Directors and office heads should answer these questions for their respective offices. Similarly, Associate Directors and division heads should answer these questions for their respective divisions.

	(View responses)

3.	Do you agree or disagree with the following statements on employee opportunities, development, and performance management at CFPB?

	(View responses)

		Strongly Agree	Somewhat Agree	Neither Agree nor Disagree	Somewhat Disagree	Strongly Disagree	No Basis to Judge
	a. In the last 12 months, detail opportunities across the bureau have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply. (View responses)
	b. Criteria for promotions in my current division/office are clearly communicated to employees (View responses)
	c. In the last 12 months, promotion opportunities and internal job openings in my current division/office have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply. (View responses)
	d. Selections for promotions in my current division/office are based on merit. (View responses)
	e. In general, across the bureau, selection for promotions or internal job openings over the last 12 months has been based more on substantive experience or qualifications than on personal connections or favoritism. (View responses)
	f. Employees in my division/office have had the opportunity to provide input into efforts to redesign the performance management system. (View responses)

4.	How satisfied or dissatisfied are you with the following types of training for leaders and managers at CFPB?

	(View responses)

		Very Satisfied	Somewhat Satisfied	Neither Satisfied nor Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied	No Basis to Judge
	a. Leadership training (View responses)
	b. Training on performance management responsibilities (View responses)
	c. Training for hiring managers (View responses)
	d. EEO training (View responses)
	e. Diversity and inclusion training (View responses)

5.	If there are any other issues, details, or information concerning employee opportunities, training, development, or performance management that you would like us to know about, please use the space below to provide that information.

	(View responses)

Section III: Management, Communication, and Collaboration

	Reminder: For questions that ask about your division/office, please respond for the largest unit for which you have responsibility. For example, Assistant Directors and office heads should answer these questions for their respective offices. Similarly, Associate Directors and division heads should answer these questions for their respective divisions.

	(View responses)

6.	Do you agree or disagree with the following statements on management, communication and collaboration?

	(View responses)

		Strongly Agree	Somewhat Agree	Neither Agree nor Disagree	Somewhat Disagree	Strongly Disagree	No Basis to Judge
	a. It is easy to find information about internal policies and guidance on CFPB's wiki. (View responses)
	b. My division/office supports open, two-way communication between staff and management. (View responses)
	c. CFPB leaders above me have given me the authority and flexibility I need to do my job effectively. (View responses)
	d. I feel comfortable that I can raise concerns or disagree with superiors without worrying about negative consequences. (View responses)
	e. Communication and collaboration between my division/office and other divisions/offices in CFPB is constructive. (View responses)

7.	If there are any other issues, details, or information concerning management, communication, or collaboration that you would like us to know about, please use the space below to provide that information.

	(View responses)

Section IV: Diversity and Inclusion Efforts

	Please review the following definitions of diversity and inclusion before completing this section of the survey: • Workforce diversity: A collection of individual attributes that together help agencies pursue organizational objectives efficiently and effectively. These include, but are not limited to, characteristics such as national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. The concept also encompasses differences among people concerning where they are from and where they have lived and their differences of thought and life experiences. • Inclusion: A culture that connects each employee to the organization; encourages collaboration, flexibility, and fairness; and leverages diversity throughout the organization so that all individuals are able to participate and contribute to their full potential.

	(View responses)

8.	Do you agree or disagree with the following statements regarding diversity and inclusion at CFPB?

	(View responses)

		Strongly Agree	Somewhat Agree	Neither Agree nor Disagree	Somewhat Disagree	Strongly Disagree	No Basis to Judge
	a. Differences among individuals (e.g., gender, race, national origin, religion, age, cultural background, disability, sexual orientation) are respected and valued. (View responses)
	b. Advancement opportunities are available for qualified individuals, regardless of gender, race, national origin, religion, age, cultural background, disability, or sexual orientation. (View responses)
	c. Policies and programs promote diversity in the workplace (for example, recruiting minorities and women, training in awareness of diversity issues, mentoring). (View responses)

9.	How satisfied or dissatisfied are you with CFPB's efforts in the following areas to promote a more diverse and inclusive workplace?

	(View responses)

		Very Satisfied	Somewhat Satisfied	Neither Satisfied nor Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied	No Basis to Judge
	a. Efforts to address employee feedback collected through the Annual Employee Survey, OMWI-led listening sessions, or other means. (View responses)
	b. Diversity and inclusion training for managers and supervisors (View responses)
	c. Diversity and inclusion training for employees who are not managers or supervisors (View responses)
	d. Efforts to clarify career paths for individuals and better support career development (View responses)
	e. Efforts to collect and respond to staff input on internal policy decisions (View responses)
	f. Employee groups, such as task forces or councils, that involve employees in the bureau's diversity and inclusion efforts. (View responses)
	g.Other (please specify below) (View responses)

	If you identified another effort in 9g, what was the effort?

	(View responses)

10.	If there are any other issues, details, or information concerning CFPB's diversity and inclusion efforts, please use the space below to share that information.

	(View responses)

Section V: Organizational Culture and Climate

11.	Do you agree or disagree with the following statements regarding different aspects of organizational culture and climate?

	(View responses)

		Strongly Agree	Somewhat Agree	Neither Agree nor Disagree	Somewhat Disagree	Strongly Disagree	No Basis to Judge
	a. Morale in my division/office is good. (View responses)
	b. Employees in my division/office generally are enthusiastic about CFPB's mission. (View responses)
	c. The employees in my division/office have sufficient resources to get their jobs done. (View responses)
	d. There is an atmosphere of trust in my division/office. (View responses)
	e. Employees in my division/office generally feel comfortable that they can raise concerns or disagree with superiors without worrying about negative consequences. (View responses)
	f. Prohibited actions for partisan political purposes are not tolerated. (View responses)
	g. Success at CFPB is based more on merit than on personal connections to managers or favoritism. (View responses)
	h. Across the bureau, a culture of accountability exists in which employees at all levels are held accountable for their actions. (View responses)
	i. Open and honest communication is an important part of the culture in my division/office. (View responses)

12.	How, if at all, have the following factors raised or lowered the level of morale in your division/office in the past 12 months?

	(View responses)

		Greatly Raised	Somewhat Raised	Neither Raised nor Lowered	Somewhat Lowered	Greatly Lowered	No basis to Judge
	a. Staff satisfaction with immediate supervisors (View responses)
	b. Resources available to employees to do their jobs (View responses)
	c. Reasonableness of workloads (View responses)
	d. Level of support for career development and advancement for staff (View responses)
	e. Management efforts to improve employee morale (View responses)
	f. Management efforts to promote a more diverse and inclusive environment (View responses)
	g. Revisions to or improved communication of internal policies affecting employees' work environment (View responses)
	h. The establishment of a temporary "pass/fail" performance ratings system (View responses)
	i. Other (please specify below) (View responses)

	If you identified another factor in 12i, what was the factor?

	(View responses)

13.	Over the past 12 months, how, if at all, has morale changed in your division/office?

			Greatly Improved
			Somewhat Improved
			No change
			Somewhat Decreased
			Greatly Decreased
			No basis to judge
	(View responses)

14.	If there are any other issues, details, or information concerning CFPB's organizational culture and climate, please use the space below to share that information.

	(View responses)

Section VI: Demographic Information

	The following items ask about your background and employment status. Your answers to these items will help GAO to look at survey results by subgroups - for example, comparing males and females or different divisions. Responses will NOT be used to identify individual respondents. GAO's report will not identify individuals or small groups and will provide summary results only for groups of 10 or more employees.

	(View responses)

15.	In which division do you work at CFPB? Please select one division from the following:

			Office of the Director Front Office, Office of the Director Strategy Office of Equal Opportunity & Fairness, Office of Civil Rights Office of Equal Opportunity & Fairness, Office of Minority & Women Inclusion
			Operations Division Front Office, Operations (including Project Management) Administrative Operations (including Facilities, Records, FOIA, Security, and Regional Administrative Officers) Chief Financial Officer Consumer Response Human Capital Procurement Technology & Innovation (including T&I Fellows, Privacy and PRA)
			Consumer Education & Engagement Division Front Office, Consumer Education & Engagement Consumer Engagement Financial Education Financial Empowerment Older Americans Servicemember Affairs Students
			Research, Markets, & Regulations Division Front Office, Research, Markets, & Regulations Markets Teams (including: Card Markets; Installment Lending & Collections Markets; Deposits, Liquidity Lending, & Reporting Markets; and Mortgage Markets) Regulations Research
			Supervision, Enforcement, & Fair Lending Division Front Office, Supervision, Enforcement, & Fair Lending Fair Lending and Equal Opportunity Enforcement Supervision Policy Supervision - Midwest Region Supervision - Southeast Region Supervision - West Region Supervision Examinations
			External Affairs Division Front Office, External Affairs Communications Community Affairs Consumer Advisory Board Financial Institutions Intergovernmental Affairs Legislative Affairs
			Legal Division Front Office, Legal Division General Law, Ethics, & Oversight Law and Policy Litigation
			Other Programs Ombudsman Other
	(View responses)

16.	Where is your duty station?

			Headquarters (Washington, DC)
			Home Duty Station
			Regional Office (Southeast, Northeast, Midwest, or West Region)
	(View responses)

17.	What type of position is your job at CFPB?

			Permanent
			Temporary
			Term
			Other
			Not sure
	(View responses)

18.	What is your pay band level?

			81
			82
			90
			Other
			Not sure
	(View responses)

19.	Which of the following best describes your current position?

			I am the head of an office at CFPB. (Note: For example, you are an Assistant Director and/or in a position commonly referred to as an officer, such as the CHCO, CIO, or COO.)
			I am not the head of an office, but I hold another executive position at CFPB, such as Associate Director, Deputy Associate Director, or Chief of Staff.
			No response
	(View responses)

20.	What is your gender?

			Female
			Male
			No response
	(View responses)

21.	Are you of Hispanic, Latino, or Spanish origin?

			Yes
			No
			No response
	(View responses)

22.	With what race(s) do you identify? If you prefer not to give a response, please check the box below and continue to the next question.
	(check all that apply)
			No response to question 22
	(View responses)

		Yes	No	No response
	a. Black or African-American (View responses)
	b. Native American (or American Indian) or Alaska Native (View responses)
	c. Native Hawaiian or other Pacific Islander (View responses)
	d. Asian American (View responses)
	e. White (View responses)
	f. Other (please specify below) (View responses)

	If you identified other race in 22f, what was the race with which you identify?

	(View responses)

23.	About how long have you been with the Federal Government (excluding military service)?

			Less than 1 year
			1 to 3 years
			4 to 5 years
			6 to 10 years
			11 to 15 years
			16 to 20 years
			21 to 25 years
			More than 25 years
	(View responses)

24.	How long have you worked for CFPB?

			Less than 6 months
			6 months to 1 year
			1 to 3 years
			More than 3 years
	(View responses)

25.	What is your age group?

			25 and under
			26-29
			30-39
			40-49
			50-59
			60 or older
	(View responses)

26.	Which of the following work experiences did you have prior to joining CFPB?
	(check all that apply)
			Federal government employment
			State government employment
			Nonprofit sector employment
			Private sector employment
			Employment at a banking or financial services regulator (federal or state government)
			Employment as an attorney
			Other (please specify below)
	(View responses)

	If you identified another work experience in 26, what was your work experience?

	(View responses)

27.	Did you join the bureau as a Dodd-Frank Act transferee from FDIC, the Federal Reserve System (the Federal Reserve Board or one of the Federal Reserve Banks), FTC, HUD, NCUA, OCC, or OTS?

			Yes
			No
			Don't know
			Prefer not to respond
	(View responses)

27A.	From which agency did you transfer?

			FDIC
			Federal Reserve System (the Federal Reserve Board or one of the Federal Reserve Banks)
			FTC
			HUD
			NCUA
			OCC
			OTS
			Prefer not to respond
	(View responses)

Completion

	Are you ready to submit your final completed survey to GAO? (This is equivalent to mailing a completed paper survey to us. It tells us that your answers are official and final.)

			Yes, my survey is complete
			No, my survey is not yet complete
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	You may view and print your completed survey by clicking on the Summary link in the menu at the top of the screen on the left. Click on the Exit and Save button below to submit your responses to GAO.

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