GAO Survey of CFPB Executives

U.S. Government Accountability Office

Contents

• Guidance for Answering Questions with Respect to Division/Office
• Section I: Hiring, Compensation, and Retention
• Section II: Employee Opportunities, Development & Performance Management
• Section III: Management, Communication, and Collaboration
• Section IV: Diversity and Inclusion Efforts
• Section V: Organizational Culture and Climate
• Section VI: Demographic Information
• Completion

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Guidance for Answering Questions with Respect to Division/Office

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Section I: Hiring, Compensation, and Retention

1. Do you agree or disagree with the following statements on hiring, compensation, and retention?

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a. My division/office is able to attract talented and qualified employees.

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b. My division/office retains its talented and qualified employees.

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c. Policies and procedures for the hiring process are clear.

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d. Hiring managers and other individuals involved in the hiring process for my division/office are committed to hiring candidates from diverse backgrounds.

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e. Hiring at CFPB is based more on substantive experience or qualifications than on personal connections.

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f. Collaboration between the Office of Human Capital and my division/office on the hiring process is generally good.

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g. Collaboration with the Office of Human Capital to resolve employees' pay concerns generally has been good.

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2. If there are any other issues, details, or information concerning hiring, compensation, or retention that you would like us to know about, please use the space below to provide that information.

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Section II: Employee Opportunities, Development & Performance Management

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3. Do you agree or disagree with the following statements on employee opportunities, development, and performance management at CFPB?

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a. In the last 12 months, detail opportunities across the bureau have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply.

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b. Criteria for promotions in my current division/office are clearly communicated to employees

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c. In the last 12 months, promotion opportunities and internal job openings in my current division/office have been posted in a transparent and timely manner that gives all eligible employees a fair opportunity to apply.

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d. Selections for promotions in my current division/office are based on merit.

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e. In general, across the bureau, selection for promotions or internal job openings over the last 12 months has been based more on substantive experience or qualifications than on personal connections or favoritism.

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f. Employees in my division/office have had the opportunity to provide input into efforts to redesign the performance management system.

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4. How satisfied or dissatisfied are you with the following types of training for leaders and managers at CFPB?

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a. Leadership training

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b. Training on performance management responsibilities

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c. Training for hiring managers

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d. EEO training

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e. Diversity and inclusion training

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5. If there are any other issues, details, or information concerning employee opportunities, training, development, or performance management that you would like us to know about, please use the space below to provide that information.

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Section III: Management, Communication, and Collaboration

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6. Do you agree or disagree with the following statements on management, communication and collaboration?

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a. It is easy to find information about internal policies and guidance on CFPB's wiki.

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b. My division/office supports open, two-way communication between staff and management.

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c. CFPB leaders above me have given me the authority and flexibility I need to do my job effectively.

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d. I feel comfortable that I can raise concerns or disagree with superiors without worrying about negative consequences.

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e. Communication and collaboration between my division/office and other divisions/offices in CFPB is constructive.

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7. If there are any other issues, details, or information concerning management, communication, or collaboration that you would like us to know about, please use the space below to provide that information.

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Section IV: Diversity and Inclusion Efforts

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8. Do you agree or disagree with the following statements regarding diversity and inclusion at CFPB?

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a. Differences among individuals (e.g., gender, race, national origin, religion, age, cultural background, disability, sexual orientation) are respected and valued.

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b. Advancement opportunities are available for qualified individuals, regardless of gender, race, national origin, religion, age, cultural background, disability, or sexual orientation.

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c. Policies and programs promote diversity in the workplace (for example, recruiting minorities and women, training in awareness of diversity issues, mentoring).

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9. How satisfied or dissatisfied are you with CFPB's efforts in the following areas to promote a more diverse and inclusive workplace?

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a. Efforts to address employee feedback collected through the Annual Employee Survey, OMWI-led listening sessions, or other means.

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b. Diversity and inclusion training for managers and supervisors

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c. Diversity and inclusion training for employees who are not managers or supervisors

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d. Efforts to clarify career paths for individuals and better support career development

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e. Efforts to collect and respond to staff input on internal policy decisions

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f. Employee groups, such as task forces or councils, that involve employees in the bureau's diversity and inclusion efforts.

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g.Other (please specify below)

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If you identified another effort in 9g, what was the effort?

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10. If there are any other issues, details, or information concerning CFPB's diversity and inclusion efforts, please use the space below to share that information.

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Section V: Organizational Culture and Climate

11. Do you agree or disagree with the following statements regarding different aspects of organizational culture and climate?

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a. Morale in my division/office is good.

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b. Employees in my division/office generally are enthusiastic about CFPB's mission.

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c. The employees in my division/office have sufficient resources to get their jobs done.

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d. There is an atmosphere of trust in my division/office.

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e. Employees in my division/office generally feel comfortable that they can raise concerns or disagree with superiors without worrying about negative consequences.

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f. Prohibited actions for partisan political purposes are not tolerated.

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g. Success at CFPB is based more on merit than on personal connections to managers or favoritism.

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h. Across the bureau, a culture of accountability exists in which employees at all levels are held accountable for their actions.

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i. Open and honest communication is an important part of the culture in my division/office.

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12. How, if at all, have the following factors raised or lowered the level of morale in your division/office in the past 12 months?

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a. Staff satisfaction with immediate supervisors

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b. Resources available to employees to do their jobs

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c. Reasonableness of workloads

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d. Level of support for career development and advancement for staff

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e. Management efforts to improve employee morale

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f. Management efforts to promote a more diverse and inclusive environment

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g. Revisions to or improved communication of internal policies affecting employees' work environment

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h. The establishment of a temporary "pass/fail" performance ratings system

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i. Other (please specify below)

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If you identified another factor in 12i, what was the factor?

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13. Over the past 12 months, how, if at all, has morale changed in your division/office?

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14. If there are any other issues, details, or information concerning CFPB's organizational culture and climate, please use the space below to share that information.

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Section VI: Demographic Information

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15. In which division do you work at CFPB? Please select one division from the following:

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16. Where is your duty station?

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17. What type of position is your job at CFPB?

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18. What is your pay band level?

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19. Which of the following best describes your current position?

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20. What is your gender?

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21. Are you of Hispanic, Latino, or Spanish origin?

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22. With what race(s) do you identify? If you prefer not to give a response, please check the box below and continue to the next question.

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1. No response to question 22

a. Black or African-American

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b. Native American (or American Indian) or Alaska Native

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c. Native Hawaiian or other Pacific Islander

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d. Asian American

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e. White

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f. Other (please specify below)

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If you identified other race in 22f, what was the race with which you identify?

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23. About how long have you been with the Federal Government (excluding military service)?

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24. How long have you worked for CFPB?

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25. What is your age group?

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26. Which of the following work experiences did you have prior to joining CFPB?

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1. Federal government employment

2. State government employment

3. Nonprofit sector employment

4. Private sector employment

5. Employment at a banking or financial services regulator (federal or state government)

6. Employment as an attorney

7. Other (please specify below)

If you identified another work experience in 26, what was your work experience?

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27. Did you join the bureau as a Dodd-Frank Act transferee from FDIC, the Federal Reserve System (the Federal Reserve Board or one of the Federal Reserve Banks), FTC, HUD, NCUA, OCC, or OTS?

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27A. From which agency did you transfer?

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Completion

Are you ready to submit your final completed survey to GAO? (This is equivalent to mailing a completed paper survey to us. It tells us that your answers are official and final.)

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You may view and print your completed survey by clicking on the Summary link in the menu at the top of the screen on the left.

Click on the Exit and Save button below to submit your responses to GAO.

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