Survey of Area Census Office Managers - Questionnaire 1

U.S. Government Accountability Office

Introduction

	Thank you in advance for taking the time to share this information with GAO. If you have any questions about the survey, please (the name and contact information for two GAO staff appeared here).

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Background

1.	The Census Bureau provided us with your name and email address. Is the following information correct? Name: ______ Email: ______

			Yes, information is correct
			No, information is incorrect
		↻ Reset
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	Please provide your telephone number, including area code, so that we can call you, if necessary, to clarify your responses:

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	Please provide the following information so that we can contact you, if necessary, to clarify your responses.

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	First and last name: (View responses)
	Telephone number (Include area code): (View responses)
	E-mail address: (View responses)

2.	In what month and year did you become ACOM or acting ACOM?

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	Month: (View responses)
	Year: (View responses)

3.	Aside from the 2020 Census, do you have any prior Census Bureau work experience (e.g., ACS, Census 2010, 2000, etc.)?

			Yes
			No
			Unsure
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4.	If you are not the ACOM or Acting ACOM, please provide your title:

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Office Workers (i.e., Clerks and Office Operations Supervisors)

5.	Considering your most recent experiences hiring office workers (i.e., clerks and office operations supervisors), how satisfied or dissatisfied have you been with the following?
	(Select one answer per row.)
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		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	a. Total number of positions authorized (View responses)								↻
	b. Total number of authorized positions filled (View responses)								↻
	c. Quality of individuals hired (e.g., skills, abilities, performance) (View responses)								↻
	d. Fingerprinting procedures (View responses)								↻
	e. Background check procedures (View responses)								↻
	f. Readiness of office workforce to support ACO activities (e.g., onboarding of field workers, scheduling hires for training) (View responses)								↻

	If you would like to comment about other aspects of hiring office workers with which you are either satisfied or dissatisfied, please do so in the box below.

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ACO Management Team (i.e., Recruiting, Administrative, IT, Lead, and other Census Field Managers)

6.	Considering your most recent experiences hiring ACO managers (e.g., recruiting, administrative, IT, lead, and other census field managers), how satisfied or dissatisfied have you been with the following?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	a. Total number of positions authorized (View responses)								↻
	b. Total number of authorized positions filled (View responses)								↻
	c. Quality of individuals hired via "battlefield promotions" (e.g., skills, abilities, performance) (View responses)								↻
	d. Quality of individuals hired directly via USAJOBS (e.g., skills, abilities, performance) (View responses)								↻
	e. Fingerprinting procedures (View responses)								↻
	f. Background check procedures (View responses)								↻
	g. Readiness of office management team to support ACO activities (View responses)								↻

	If you would like to comment about other aspects of hiring ACO managers with which you are either satisfied or dissatisfied, please do so in the box below.

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Recruitment for Field Workers (e.g., Enumerators and Census Field Supervisors)

7.	Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of recruitment for field workers (i.e., enumerators and census field supervisors)?
	(Select one answer per row.)
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		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	a. Total ACO recruiting goal (View responses)								↻
	b. Total number of applicants relative to ACO recruiting goal (View responses)								↻
	c. Number of applicants with the language skills needed in your area (View responses)								↻
	d. Quality of applicants (e.g., skills, abilities, performance) (View responses)								↻
	e. Geographical distribution of applicants (i.e., Are the right numbers of applicants located throughout the area to get the work done?) (View responses)								↻
	f. Overall recruiting progress to meet later ACO hiring goals (View responses)								↻
	g. Changes in enumerator pay rates to support recruiting and hiring goals (View responses)								↻

	If you would like to comment about other aspects of field worker recruitment with which you are either satisfied or dissatisfied, please do so in the box below.

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Training Activities

8.	In general, how satisfied or dissatisfied have you been with the following recently completed and ongoing trainings to prepare the ACO workforce (e.g., timing, content, quality, logistics)?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	a. Group Quarters Advance Contact training for ACO workforce (View responses)								↻
	b. Enumerate Transitory Locations Advance Contact training for ACO workforce (View responses)								↻
	c. Update/Leave training for ACO workforce (View responses)								↻
	d. Update/Enumerate training for ACO workforce (View responses)								↻

	If you would like to comment about specific aspects of these workforce trainings with which you are either satisfied or dissatisfied, please do so in the box below.

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Group Quarters Advance Contact

9.	In general, how satisfied or dissatisfied have you been with the following aspects of the Group Quarters Advance Contact (GQAC) operation?
	(Select one answer per row.)
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		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	a. Preparation for GQAC (e.g., guidance and training) (View responses)								↻
	b. IT support (e.g., devices, accounts, systems, help desk) (View responses)								↻
	c. How GQAC has prepared the ACO for GQE (View responses)								↻

	If you would like to comment about other aspects of the GQAC operation with which you are either satisfied or dissatisfied, please do so in the box below.

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Enumerate Transitory Locations Advance Contact

10.	In general, how satisfied or dissatisfied have you been with the following aspects of the Enumerate Transitory Locations Advance Contact (ETLAC) operation?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	a. Preparation for ETLAC (e.g., guidance and training) (View responses)								↻
	b. IT support (e.g., devices, accounts, systems, help desk) (View responses)								↻
	c. How ETLAC has prepared the ACO for ETL (View responses)								↻

	If you would like to comment about other aspects of the ETLAC operation with which you are either satisfied or dissatisfied, please do so in the box below.

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Partnership Program

11.	In general, how satisfied or dissatisfied have you been with the following aspects of the partnership program?
	(Select one answer per row.)
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		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	a. Communication and coordination between the ACO and partnership program specialist (View responses)								↻
	b. Responsiveness to ACO requests (View responses)								↻
	c. Helpfulness to ACO operations (View responses)								↻
	d. Assistance with local challenges (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	e. Clarity of roles and responsibilities between the ACO and partnership program specialist (View responses)								↻
	f. Quality of partnership program specialist (e.g., skills, abilities, performance) (View responses)								↻
	g. Opportunities to provide feedback on the program (View responses)								↻
	h. Input provided by partnership program to ACO action plan (View responses)								↻

	If you would like to comment about other aspects of the partnership program with which you are either satisfied or dissatisfied, please do so in the box below.

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Work Environment

12.	Considering all aspects of your experience during the entire time you have been ACOM during the 2020 Census, please indicate the extent to which you agree or disagree with the following statements about your work environment.
	(Select one answer per row.)
	(View responses)

		Strongly agree	Generally agree	Neither agree nor disagree	Generally disagree	Strongly disagree	Don't know/Unsure	Not Applicable	Reset
	a. My immediate supervisor(s) treated me fairly and with respect. (View responses)								↻
	b. My job made good use of my skills and abilities. (View responses)								↻
	c. In general, I was utilized effectively. (View responses)								↻
	d. My immediate supervisor(s) acted with honesty and integrity toward me. (View responses)								↻
	e. My immediate supervisor(s) ensured that there was a clear link between my performance and recognition of it. (View responses)								↻
	f. My immediate supervisor(s) made decisions in a timely manner. (View responses)								↻

		Strongly agree	Generally agree	Neither agree nor disagree	Generally disagree	Strongly disagree	Don't know/Unsure	Not Applicable	Reset
	g. My immediate supervisor(s) respected and valued differences among individuals (e.g., sex, race, sexual orientation, national origin, religion, age, cultural background, disability). (View responses)								↻
	h. Sufficient effort was made to get the opinions and thinking of people who work here. (View responses)								↻
	i. The RCC was responsive to problems the ACO reported. (View responses)								↻
	j. My management team received the guidance and training needed to meet ACO goals. (View responses)								↻
	k. Training I received as ACOM prepared me to do my job. (View responses)								↻

	If you would like to comment about other aspects of the work environment with which you are either satisfied or dissatisfied, please do so in the box below.

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Other Comments

13.	If you would like to comment about (a) other practices, challenges, or factors that have affected the ACO's preparation for the census over the last few months, or (b) topics that you think we should consider exploring in future surveys, please do so in the box below.

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14.	If you have completed the survey, please click the "Completed" circle below. Clicking "Completed" lets us know that you are finished and that you want us to use your answers.

			Completed
			Not completed
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Thank You

	Thank you for your participation!

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	You may view and print your completed survey by clicking the "Print" button below.

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Questionnaire Programming Language - Version 6.3
U.S. Government Accountability Office

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