Survey of Area Census Office Managers - Questionnnaire 2

U.S. Government Accountability Office

Introduction

	Thank you in advance for taking the time to share this information with GAO. If you have any questions about the survey, please (the name and contact information for three GAO staff appeared here).

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Background

1.	Have you previously participated in GAO's ACOM survey as ACOM or Acting ACOM for this ACO (______)?

			Yes
			No
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2.	The Census Bureau provided us with your name and email address. Is the following information correct? Name: ______ Email: ______

			Yes, information is correct
			No, information is incorrect
		↻ Reset
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	Please provide your telephone number, including area code, so that we can call you, if necessary, to clarify your responses:

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	Please provide the following information so that we can contact you, if necessary, to clarify your responses.

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	First and last name: (View responses)
	Telephone number (Include area code): (View responses)
	E-mail address: (View responses)

3.	In what month and year did you become ACOM or acting ACOM?

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4.	Aside from the 2020 Census, do you have any prior Census Bureau work experience (e.g., ACS, Census 2010, 2000, etc.)?

			Yes
			No
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5.	If you are not the ACOM or Acting ACOM, please provide your title:

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Pandemic Preparedness and Response

6.	Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of pandemic preparedness and response?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	6a. Clarity of HQ communication regarding its pandemic plan (View responses)								↻
	6b. Clarity of RCC communication regarding its pandemic plan (View responses)								↻
	6c. Timeliness of HQ communication regarding its pandemic plan (View responses)								↻
	6d. Timeliness of RCC communication regarding its pandemic plan (View responses)								↻
	6e. Adequacy of HQ pandemic guidance to protect the health of the census workers in the field (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	6f. Adequacy of RCC pandemic guidance to protect the health of the census workers in the field (View responses)								↻
	6g. ACO's ability to manage employee concerns regarding health and safety on the job (View responses)								↻
	6h. ACO's ability to safeguard employee health and safety on the job (View responses)								↻
	6i. ACO's ability to maintain continuity of operations during a pandemic (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	6j. ACO's ability to address employee concerns regarding pay and leave (View responses)								↻

	If you would like to comment about other aspects of pandemic preparedness and response with which you are either satisfied or dissatisfied, please do so in the box below.

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Recruiting and Hiring for Field Workers (U/L, U/E, NRFU, etc.)

7.	Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of recruiting and hiring for field workers (i.e., enumerators and their census field supervisors)?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	7a. Quality of individuals recruited (e.g., skills and abilities) (View responses)								↻
	7b. Quality of individuals hired (e.g., skills, abilities, and performance) (View responses)								↻
	7c. Total number of positions authorized (View responses)								↻
	7d. Total number of authorized positions filled (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	7e. Geographical distribution of workers (i.e., are the right numbers of workers located throughout the area to get the work done?) (View responses)								↻
	7f. Finger printing procedures (View responses)								↻
	7g. Background check procedures (View responses)								↻
	7h. Number of applicants with the language skills needed in your area (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	7i. RCC/HQ procedures to support ACO's field worker recruitment (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	7j. RCC/HQ procedures to support ACO's field worker hiring (View responses)								↻

	If you would like to comment about other aspects of field worker recruitment and hiring with which you are either satisfied or dissatisfied, please do so in the box below.

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Training Activities

8.	In general, how satisfied or dissatisfied have you been with the following recently completed and ongoing trainings to prepare the ACO workforce (e.g. timing, content, quality, logistics, etc.)?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	8a. Update/Enumerate training for ACO workforce (View responses)								↻
	8b. Update/Leave training for ACO workforce (View responses)								↻
	8c. Group Quarters Enumeration training for ACO workforce (View responses)								↻
	8d. Early Non-Response Follow-Up training for ACO workforce (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	8e. Enumerate Transitory Locations training for ACO workforce (View responses)								↻

	If you would like to comment about specific aspects of workforce training with which you are either satisfied or dissatisfied, please do so in the box below.

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Group Quarters Advance Contact

9.	In general, how satisfied or dissatisfied have you been with the following aspects of the Group Quarters Advance Contact (GQAC) operation?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	9a. Preparation for the operation (e.g., guidance and training) (View responses)								↻
	9b. Preparedness of ACO staff to address pandemic-related questions about the operation from those contacted in advance (View responses)								↻
	9c. Procedures to ensure that those locations opting for eResponse receive follow-up if they do not submit response electronically (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	9d. IT support (e.g., devices, accounts, systems, help desk) (View responses)								↻
	9f. Effectiveness of IT applications (e.g., production control system) to perform operational procedures (View responses)								↻
	9g. How GQAC has prepared the ACO for GQE (View responses)								↻

	If you would like to comment about other aspects of the GQAC operation with which you are either satisfied or dissatisfied, please do so in the box below.

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Enumerate Transitory Locations Advance Contact

10.	In general, how satisfied or dissatisfied have you been with the following aspects of the Enumerate Transitory Locations Advance Contact (ETLAC) operation?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	10a. Preparation for the operation (e.g., guidance and training) (View responses)								↻
	10b. Preparedness of ACO staff to address pandemic-related questions about the operation from those contacted in advance (View responses)								↻
	10c. Procedures to ensure that those locations opting for eResponse receive follow-up if they do not submit response electronically (View responses)								↻
	10d. IT support (e.g., devices, accounts, systems, help desk) (View responses)								↻
	10e. Effectivness of IT applications (e.g., production control system) to perform operational procedures (View responses)								↻
	10f. How ETLAC has prepared the ACO for ETL (View responses)								↻

	If you would like to comment about other aspects of the ETLAC operation with which you are either satisfied or dissatisfied, please do so in the box below.

	(View responses)

Partnership Program

11.	Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of the Partnership Program?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	11a. Communication and coordination between the ACO and partnership program specialist (View responses)								↻
	11b. Responsiveness to ACO requests (View responses)								↻
	11c. Helpfulness to ACO operations (View responses)								↻
	11d. Assistance with local challenges (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	11e. Clarity of roles and responsibilities between the ACO and partnership program specialist (View responses)								↻
	11f. Quality of partnership program specialists (e.g. skills, abilities, and performance) (View responses)								↻
	11g. Opportunities to provide feedback on the partnership program (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	11h. Input provided by partnership program to ACO action plan (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	11i. Identification of MQAC sites (e.g., location, number of sites) (View responses)								↻
	11j. Efforts made by HQ/RCC and partnership program to improve communication and coordination between the ACO and partnership program specialist. (View responses)								↻

	If you would like to comment about other aspects of the partnership program with which you are either satisfied or dissatisfied, please do so in the box below.

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Information Technology

12.	Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of information technology?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	12a. Total number of positions authorized for IT support (i.e., IT clerks) in the ACO (View responses)								↻
	12b. Quality of clerks hired for IT support (e.g., skills, abilities, and performance) (View responses)								↻
	12c. IT support (e.g., RCC, DSC) provided to ACO field and office workers for problems encountered (View responses)								↻
	12d. Reliability of office systems (i.e., lack of down time, work interruptions) (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	12e. Reliability of devices (e.g., laptops, smartphones, tablets) (View responses)								↻
	12f. Availability (or quantity) of devices (e.g., laptops, smartphones, tablets ) (View responses)								↻
	12g. Preparedness for handling situations such as lost or stolen equipment (e.g., laptops, mobile devices) (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	12h. Effectiveness of CFS training related to the use of the operational control system (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	12l. Effectiveness of training related to the importance of protecting and securing data collected during the Census (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	12m. Sufficiency of hardware and systems to support ACO staff working remotely (View responses)								↻

	If you would like to comment about other aspects of information technology with which you are either satisfied or dissatisfied, please do so in the box below.

	(View responses)

Work Environment

13.	For the following questions on work environment, please indicate the extent to which you agree or disagree with the following statements.
	(Select one answer per row.)
	(View responses)

		Strongly agree	Generally agree	Neither agree nor disagree	Generally disagree	Strongly disagree	Don't know/Unsure	Not Applicable	Reset
	13a. My immediate supervisor(s) treats me fairly and with respect. (View responses)								↻
	13b. My job makes good use of my skills and abilities. (View responses)								↻
	13c. In general, I am utilized effectively. (View responses)								↻
	13d. My immediate supervisor(s) acts with honesty and integrity toward me. (View responses)								↻

		Strongly agree	Generally agree	Neither agree nor disagree	Generally disagree	Strongly disagree	Don't know/Unsure	Not Applicable	Reset
	13e. My immediate supervisor(s) ensures that there is a clear link between my performance and recognition of it. (View responses)								↻
	13f. My immediate supervisor(s) makes decisions in a timely manner. (View responses)								↻
	13g. My immediate supervisor(s) respects and values differences among individuals (e.g., sex, race, sexual orientation, national origin, religion, age, cultural background, disability). (View responses)								↻
	13h. Sufficient effort is made to get the opinions and thinking of people who work here. (View responses)								↻

		Strongly agree	Generally agree	Neither agree nor disagree	Generally disagree	Strongly disagree	Don't know/Unsure	Not Applicable	Reset
	13i. My ACO is prepared for dealing with misinformation, disinformation, or false rumors about the Census or the enumeration. (View responses)								↻

		Strongly agree	Generally agree	Neither agree nor disagree	Generally disagree	Strongly disagree	Don't know/Unsure	Not Applicable	Reset
	13j. The RCC is responsive to problems the ACO reported. (View responses)								↻
	13k. My management team receives the guidance and training needed to meet ACO goals. (View responses)								↻
	13l. Training I am receiving as ACOM is preparing me to do my job. (View responses)								↻

	If you would like to comment about other aspects of the work environment with which you are either satisfied or dissatisfied, please do so in the box below.

	(View responses)

Update Leave

14.	Do you have any expected workload for the Update/Leave operation in your area?

			Yes
			No
			Unsure
		↻ Reset
	(View responses)

15.	Have you started the Update/Leave operation in your area?

			Yes
			No
			Unsure
		↻ Reset
	(View responses)

16.	How satisfied or dissatisfied have you been with the following factors related to conducting Update/Leave?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	16a. Quality of individuals recruited (e.g., skills and abilities) (View responses)								↻
	16b. Quality of individuals hired (e.g., skills, abilities, and performance) (View responses)								↻
	16c. Total number of positions authorized (View responses)								↻
	16d. Total number of authorized positions filled (View responses)								↻
	16e. Geographical distribution of workers (i.e., are the right numbers of workers located throughout the area to get the work done?) (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	16f. Content of training material to address local challenges (View responses)								↻
	16g. Timing of training materials (View responses)								↻
	16h. Quantity of training materials (View responses)								↻
	16i. Timing of questionnaires, devices, and other enumeration supplies provided (View responses)								↻
	16j. Quantity of questionnaires, devices, and other enumeration supplies provided (View responses)								↻
	16k. Adequacy of adjustments to timing and procedures in response to the COVID-19 pandemic (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	16l. Effectiveness of IT applications (e.g., LiMA, operational control system) to perform operational procedures (View responses)								↻
	16m. Accuracy and efficiency of the optimizer (View responses)								↻

	If you would like to comment about other aspects of conducting Update/Leave with which you are either satisfied or dissatisfied, please do so in the box below.

	(View responses)

Update Enumerate

17.	Do you have any expected workload for the Update/Enumerate operation in your area?

			Yes
			No
			Unsure
		↻ Reset
	(View responses)

18.	Have you started the Update/Enumerate operation in your area?

			Yes
			No
			Unsure
		↻ Reset
	(View responses)

19.	How satisfied or dissatisfied have you been with the following factors related to conducting Update/Enumerte?
	(Select one answer per row.)
	(View responses)

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	19a. Quality of individuals recruited (e.g., skills and abilities) (View responses)								↻
	19b. Quality of individuals hired (e.g., skills, abilities, and performance) (View responses)								↻
	19c. Total number of positions authorized (View responses)								↻
	19d. Total number of authorized positions filled (View responses)								↻
	19e. Geographical distribution of workers (i.e., are the right numbers of workers located throughout the area to get the work done?) (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	19f. Content of training material to address local challenges (View responses)								↻
	19g. Timing of training materials (View responses)								↻
	19h. Quantity of training materials (View responses)								↻
	19i. Timing of questionnaires, devices, and other enumeration supplies provided (View responses)								↻
	19j. Quantity of questionnaires, devices, and other enumeration supplies provided (View responses)								↻
	19k. Adequacy of adjustments to timing and procedures in response to the COVID-19 pandemic (View responses)								↻

		Very satisfied	Generally satisfied	Neither satisfied nor dissatisfied	Generally dissatisfied	Very dissatisfied	Don't know/Unsure	Not Applicable	Reset
	19l. Effectiveness of IT applications (e.g., field – operational control system) to perform operational procedures (View responses)								↻

	If you would like to comment about other aspects of conducting Update/Enumerate with which you are either satisfied or dissatisfied, please do so in the box below.

	(View responses)

Comments

	If you would like to comment about (a) other practices, challenges, or factors that have affected the ACO's preparation for the census over the last few months, or (b) topics that you think we should consider exploring in future surveys, please do so in the box below.

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Thank You

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