Survey of Area Census Office Managers- Questionnnaire 3

U.S. Government Accountability Office

Introduction

  Thank you in advance for taking the time to share this information with GAO. If you have any questions about the survey, please (the name and contact information for three GAO staff appeared here).
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Background

  Have you previously participated in GAO's ACOM survey as ACOM or Acting ACOM for this ACO (______)?
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  The Census Bureau provided us with your name and email address. Is the following information correct?

Name: ______
Email: ______

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  Please provide your telephone number, including area code, so that we can call you, if necessary, to clarify your responses:
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  Please provide the following information so that we can contact you, if necessary, to clarify your responses.
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  First and last name:
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  Telephone number (Include area code):
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  E-mail address:
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  In what month and year did you become ACOM or acting ACOM?
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  Aside from the 2020 Census, do you have any prior Census Bureau work experience (e.g., ACS, Census 2010, 2000, etc.)?
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  If you are not the ACOM or Acting ACOM, please provide your title:
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Pandemic Preparedness and Response

1.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of pandemic preparedness and response?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
1a.  Clarity of HQ communication regarding its pandemic plan
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1b.  Clarity of RCC communication regarding its pandemic plan
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1c.  Timeliness of HQ communication regarding its pandemic plan
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1d.  Timeliness of RCC communication regarding its pandemic plan
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1e.  Adequacy of HQ pandemic guidance to protect the health and safety of census workers
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1f.  Adequacy of RCC pandemic guidance to protect the health and safety of census workers
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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1g.  ACO’s ability to manage employee concerns regarding health and safety on the job
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1h.  ACO’s ability to safeguard employee health and safety on the job
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1i.  ACO’s ability to maintain continuity of operations during an active pandemic
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1j.  Adequacy of personal protection equipment to protect the health and safety of workers in the office
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1k.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and their census field supervisors)
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1l.  ACO having sufficient information to address employee concerns regarding pay and leave.
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1m.  If you would like to comment about other aspects of pandemic preparedness and response with which you are either satisfied or dissatisfied, please do so in the box below.
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Operation Status

2.  Which of the following best describes your resumed census activities that use DAPPS employees in the office (i.e., clerks and OOSs) following the suspension of operations due to COVID-19?
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3.  If you would like to comment about the status of your resumed census activities that use DAPPS employees in the office (i.e., clerks and OOSs), please do so in the box below.
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4.  Which of the following best describes your resumed census activities that use DAPPS employees in the field (i.e., enumerators and CFSs) following the suspension of operations due to COVID-19?
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5.  If you would like to comment about the status of your resumed census activities that use DAPPS employees in the field (i.e., enumerators and CFSs), please do so in the box below.
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Reopening the Office and Resuming Delayed Operations

6.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of reopening the office and resuming delayed operations?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
6a.  Clarity of RCC/HQ communication (e.g., timing, procedural changes, resource shifting) on reopening office and resuming delayed operations
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6b.  Timeliness of RCC/HQ communication (e.g., timing, procedural changes, resource shifting) on reopening office and resuming delayed operations
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6c.  Adequacy of RCC/HQ communications (e.g., timing, procedural changes, resource shifting) on reopening office and resuming delayed operations
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6d.  Process of recalling DAPPS office staff (i.e., clerks and OOSs)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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6e.  Readiness to resume selecting staff (i.e., enumerators and CFSs) for in-field operations
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6f.  Readiness to resume hiring and onboarding staff (i.e., enumerators and CFSs) for in-field operations
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6g.  Readiness to resume training staff (i.e., enumerators and CFSs) for in-field operations
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6h.  Readiness to conduct office operations
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6i.  Readiness to conduct field enumeration operations
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6j.  Other: If you would like to comment about other areas of resuming operations with which you are either satisfied or dissatisfied, please do so in the box below.
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Hiring Field Workers (U/L, NRFU, etc.)

7.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of hiring field workers (i.e., enumerators and their census field supervisors)?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
7a.  Quality of individuals recruited (e.g., skills and abilities)
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7b.  Quality of individuals hired (e.g., skills, abilities, and performance)
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7c.  Total number of positions authorized
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7d.  Total number of authorized positions filled
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7e.  Geographical distribution of workers (i.e., are the right numbers of workers located throughout the area to get the work done?)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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7f.  Finger printing procedures
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7g.  Background check procedures
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7h.  Number of applicants with the language skills needed in your area
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7i.  RCC/HQ procedures to support ACO’s field worker recruitment
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7j.  RCC/HQ procedures to support ACO’s field worker hiring
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7k.  If you would like to comment about other aspects of field worker recruitment and hiring with which you are either satisfied or dissatisfied, please do so in the box below.
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Partnership Program

8.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of the partnership program?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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8a.  Communication and coordination between the ACO and partnership program specialist
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8b.  Clarity of roles and responsibilities between the ACO and partnership program specialist
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8c.  Opportunities to provide feedback on the partnership program
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8d.  Efforts made by HQ/RCC and partnership program to improve communication and coordination between the ACO and partnership program specialist.
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8e.  Assistance to the ACO in communicating with community on pandemic-related operational details
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
8f.  Responsiveness to ACO requests
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8g.  Helpfulness to ACO operations
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8h.  Assistance with local challenges
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8i.  Quality of partnership program specialists (e.g. skills, abilities, and performance)
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8j.  Identification of MQAC sites (e.g., location, number of sites)
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8k.  If you would like to comment about other aspects of the partnership program with which you are either satisfied or dissatisfied, please do so in the box below.
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Information Technology

9.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of information technology?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
9a.  IT support (e.g., RCC, DSC) provided to ACO field and office workers for problems encountered
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9b.  Reliability of office systems (i.e., lack of down time, work interruptions)
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9c.  Reliability of devices (e.g., laptops, smartphones, tablets)
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9d.  Availability (or quantity) of devices (e.g., laptops, smartphones, tablets )
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9e.  Preparedness for handling situations such as lost or stolen equipment (e.g., laptops, mobile devices)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
9f.  Total number of positions authorized for IT support (i.e., IT clerks) in the ACO
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9g.  Quality of clerks hired for IT support (e.g., skills, abilities, and performance)
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9h.  Effectiveness of the operational control system for assisting CFSs in managing enumerator work and tracking progress
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9i.  Effectiveness of the operational control system for facilitating communication between CFSs and enumerators
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9j.  Effectiveness of training related to the importance of protecting and securing data collected during the Census
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9k.  Sufficiency of hardware and systems to support ACO staff working remotely
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9l.  If you would like to comment about other aspects of information technology with which you are either satisfied or dissatisfied, please do so in the box below.
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Work Environment

10.  For the following questions on work environment, please indicate the extent to which you agree or disagree with the following statements.
(Select one answer per row.)
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Strongly agree
Generally agree
Neither agree nor disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Reset
10a.  My immediate supervisor(s) treats me fairly and with respect.
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10b.  My job makes good use of my skills and abilities.
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10c.  In general, I am utilized effectively.
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10d.  My immediate supervisor(s) acts with honesty and integrity toward me.
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10e.  My immediate supervisor(s) ensures that there is a clear link between my performance and recognition of it.
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10f.  My immediate supervisor(s) makes decisions in a timely manner.
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Strongly agree
Generally agree
Neither agree nor disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Reset
10g.  My immediate supervisor(s) respects and values differences among individuals (e.g., sex, race, sexual orientation, national origin, religion, age, cultural background, disability).
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10h.  Sufficient effort is made to get the opinions and thinking of people who work here.
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10i.  My ACO is prepared for dealing with misinformation, disinformation, or false rumors about the Census or the enumeration.
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10j.  The RCC is responsive to problems the ACO reported.
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10k.  My management team receives the guidance and training needed to meet ACO goals.
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10l.  Training I am receiving as ACOM is preparing me to do my job.
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10m.  If you would like to comment about other aspects of the work environment with which you are either satisfied or dissatisfied, please do so in the box below.
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Update Leave

11.  Do you have any expected workload for the Update/Leave operation in your area?
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12.  Which of the following best describes the status of the Update/Leave operation in your area?
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13.  How satisfied or dissatisfied have you been with the following factors related to conducting Update/Leave?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
13a.  Effectiveness of IT applications (e.g., LiMA, operational control system) to perform operational procedures
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13b.  Accuracy and efficiency of the optimizer
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13c.  Quality of automated route optimization for enumerators
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13d.  Update/Leave training (e.g. timing, content, quality, logistics, etc.)
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13e.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and their census field supervisors)
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13f.  If you would like to comment about other aspects of conducting Update/Leave with which you are either satisfied or dissatisfied, please do so in the box below.
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Group Quarters Enumeration

14.  Did you have any expected workload for the Group Quarters Enumeration operation in your area?
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15.  Which of the following best describes the status of the Group Quarters Enumeration operation (not the preceding GQ Advanced Contact operation) in your area?
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16.  How satisfied or dissatisfied have you been with the following factors related to conducting Group Quarters Enumeration?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
16a.  Effectiveness of IT applications (e.g., operational control system, field – operational control system) to perform operational procedures
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16b.  Group Quarters Enumeration training (e.g. timing, content, quality, logistics, etc.)
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16c.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and their census field supervisors)
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16d.  If you would like to comment about other aspects of conducting Group Quarters Enumeration with which you are either satisfied or dissatisfied, please do so in the box below.
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Group Quarters Service-Based Enumeration

17.  Did you have any expected workload for the Group Quarters Service-Based Enumeration operation in your area?
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18.  Which of the following best describes the status of the Group Quarters Service-Based Enumeration operation in your area?
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19.  How satisfied or dissatisfied have you been with the following factors related to conducting Group Quarters Service-Based Enumeration?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
19a.  Procedures for conducting enumeration of TNSOLs
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19b.  Ability to access service providers (e.g., homeless shelter)
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19c.  Readiness of service providers for enumeration
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19d.  Accuracy of expected population on GQ Enumeration Records
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19e.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and their census field supervisors)
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19f.  If you would like to comment about other aspects of conducting Group Quarters Service-Based Enumeration with which you are either satisfied or dissatisfied, please do so in the box below.
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Enumerate Transitory Locations

20.  Did you have any expected workload for the Enumerate Transitory Locations operation in your area?
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21.  Which of the following best describes the status of the Enumerate Transitory Locations operation in your area?
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22.  How satisfied or dissatisfied have you been with the following factors related to conducting Enumerate Transitory Locations?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
22a.  Effectiveness of IT applications (e.g., operational control system, field – operational control system) to perform operational procedures
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22b.  Enumerate Transitory Locations training (e.g. timing, content, quality, logistics, etc.)
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22c.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and their census field supervisors)
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22d.  If you would like to comment about other aspects of conducting Enumeration at Transitory Locations with which you are either satisfied or dissatisfied, please do so in the box below.
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Comments

23.  If you would like to comment about (a) other practices, challenges, or factors that have affected the ACO's preparation for the census over the last few months, or (b) topics that you think we should consider exploring in future surveys, please do so in the box below.
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24.  If any other issues have arisen in your area related to obtaining an accurate count (e.g., reaching hard-to-count populations) please describe those in the box below.
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25.  If you have completed the survey, please click the "Completed" circle below. Clicking "Completed" lets us know that you are finished and that you want us to use your answers.
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Thank You

26.  Thank you for your participation!

You may view and print your completed survey by clicking the "Print" button below.
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