Survey of Area Census Office Managers - Questionnaire 4

U.S. Government Accountability Office

Introduction

  Thank you in advance for taking the time to share this information with GAO. If you have any questions about the survey, please (the name and contact information for two GAO staff appeared here).
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Background

  Have you previously participated in GAO's ACOM survey as ACOM or Acting ACOM for this ACO (______)?
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  The Census Bureau provided us with your name and email address. Is the following information correct?

Name: ______
Email: ______

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  Please provide your telephone number, including area code, so that we can call you, if necessary, to clarify your responses:
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  Please provide the following information so that we can contact you, if necessary, to clarify your responses.
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  First and last name:
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  Telephone number (Include area code):
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  E-mail address:
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  In what month and year did you become ACOM or acting ACOM?
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  Aside from the 2020 Census, do you have any prior Census Bureau work experience (e.g., ACS, Census 2010, 2000, etc.)?
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  If you are not the ACOM or Acting ACOM, please provide your title:
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Pandemic Preparedness and Response

1.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of pandemic preparedness and response?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
1a.  Clarity of HQ communication regarding its pandemic plan
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1b.  Clarity of RCC communication regarding its pandemic plan
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1c.  Timeliness of HQ communication regarding its pandemic plan
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1d.  Timeliness of RCC communication regarding its pandemic plan
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1e.  Adequacy of HQ pandemic guidance to protect the health and safety of census workers
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1f.  Adequacy of RCC pandemic guidance to protect the health and safety of census workers
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
1g.  ACO’s ability to manage employee concerns regarding health and safety on the job
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1h.  ACO’s ability to safeguard employee health and safety on the job
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1i.  ACO’s ability to maintain continuity of operations during an active pandemic
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1j.  Adequacy of personal protection equipment to protect the health and safety of workers in the office
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1k.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)
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1l.  ACO having sufficient information to address employee concerns regarding pay and leave
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1m.  If you would like to comment about other aspects of pandemic preparedness and response with which you are either satisfied or dissatisfied, please do so in the box below.
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Operation Status

2.  Which of the following best describes your resumed census activities that use DAPPS employees in the office (i.e., clerks and OOSs) following the suspension of operations due to COVID-19?
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3.  If you would like to comment about the status of your resumed census activities that use DAPPS employees in the office (i.e., clerks and OOSs), please do so in the box below.
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4.  Which of the following best describes your resumed census activities that use DAPPS employees in the field (i.e., enumerators and CFSs) following the suspension of operations due to COVID-19?
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5.  If you would like to comment about the status of your resumed census activities that use DAPPS employees in the field (i.e., enumerators and CFSs), please do so in the box below.
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Reopening the Office and Resuming Delayed Operations

6.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of reopening the office and resuming delayed operations?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
6a.  Clarity of RCC/HQ communication (e.g., timing, procedural changes, resource shifting) on reopening office and resuming delayed operations
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6b.  Timeliness of RCC/HQ communication (e.g., timing, procedural changes, resource shifting) on reopening office and resuming delayed operations
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6c.  Adequacy of RCC/HQ communications (e.g., timing, procedural changes, resource shifting) on reopening office and resuming delayed operations
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6d.  Process of recalling DAPPS office staff (i.e., clerks and OOSs)
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6e.  Readiness and willingness of DAPPS office staff (i.e., clerks and OOSs) to return to the office
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
6f.  Readiness to resume selecting staff (i.e., enumerators and CFSs) for in-field operations
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6g.  Readiness to resume hiring and onboarding staff (i.e., enumerators and CFSs) for in-field operations
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6h.  Readiness to resume training staff (i.e., enumerators and CFSs) for in-field operations
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6i.  Readiness to conduct other aspects of office operations
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6j.  Readiness to conduct field enumeration operations
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6k.  If you would like to comment about other areas of resuming operations with which you are either satisfied or dissatisfied, please do so in the box below.
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Hiring Field Workers (U/L, NRFU, etc.)

7.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of hiring field workers (i.e., enumerators and CFSs)?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
7a.  Quality of individuals recruited (e.g., skills and abilities)
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7b.  Quality of individuals hired (e.g., skills, abilities, and performance)
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7c.  Total number of positions authorized
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7d.  Total number of authorized positions filled
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7e.  Geographical distribution of workers (i.e., are the right numbers of workers located throughout the area to get the work done?)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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7f.  Finger printing procedures
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7g.  Background check procedures
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7h.  Number of applicants with the language skills needed in your area
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7i.  RCC/HQ procedures to support ACO’s field worker recruitment
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7j.  RCC/HQ procedures to support ACO’s field worker hiring
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7k.  If you would like to comment about other aspects of field worker recruitment and hiring with which you are either satisfied or dissatisfied, please do so in the box below.
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Partnership Program

8.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of the partnership program?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
8a.  Communication and coordination between the ACO and partnership program specialist
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8b.  Clarity of roles and responsibilities between the ACO and partnership program specialist
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8c.  Opportunities to provide feedback on the partnership program
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8d.  Efforts made by HQ/RCC and partnership program to improve communication and coordination between the ACO and partnership program specialist
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8e.  Assistance to the ACO in communicating with community on pandemic-related operational details
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8f.  Responsiveness to ACO requests
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8g.  Helpfulness to ACO operations
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8h.  Assistance with local challenges
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8i.  Quality of partnership program specialists (e.g. skills, abilities, and performance)
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8j.  Identification of MQAC sites (e.g., location, number of sites)
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8k.  If you would like to comment about other aspects of the partnership program with which you are either satisfied or dissatisfied, please do so in the box below.
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Information Technology

9.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of information technology?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
9a.  IT support (e.g., RCC, DSC) provided to ACO field and office workers for problems encountered
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9b.  Reliability of office systems (i.e., lack of down time, work interruptions)
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9c.  Reliability of devices (e.g., laptops, smartphones, tablets)
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9d.  Availability (or quantity) of devices (e.g., laptops, smartphones, tablets )
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9e.  Preparedness for handling situations such as lost or stolen equipment (e.g., laptops, mobile devices)
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9f.  Sufficiency of hardware and systems to support ACO staff working remotely
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
9g.  Total number of positions authorized for IT support (i.e., IT clerks) in the ACO
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9h.  Quality of clerks hired for IT support (e.g., skills, abilities, and performance)
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9i.  Effectiveness of the operational control system for assisting CFSs in managing enumerator work and tracking progress
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9j.  Effectiveness of the operational control system for facilitating communication between CFSs and enumerators
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9k.  Effectiveness of training related to the importance of protecting and securing data collected during the Census
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9l.  If you would like to comment about other aspects of information technology with which you are either satisfied or dissatisfied, please do so in the box below.
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Work Environment

10.  For the following questions on work environment, please indicate the extent to which you agree or disagree with the following statements.
(Select one answer per row.)
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Strongly agree
Generally agree
Neither agree nor disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Reset
10a.  My immediate supervisor(s) treats me fairly and with respect.
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10b.  My job makes good use of my skills and abilities.
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10c.  In general, I am utilized effectively.
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10d.  My immediate supervisor(s) acts with honesty and integrity toward me.
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10e.  My immediate supervisor(s) ensures that there is a clear link between my performance and recognition of it.
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10f.  My immediate supervisor(s) makes decisions in a timely manner.
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Strongly agree
Generally agree
Neither agree nor disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Reset
10g.  My immediate supervisor(s) respects and values differences among individuals (e.g., sex, race, sexual orientation, national origin, religion, age, cultural background, disability).
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10h.  Sufficient effort is made to get the opinions and thinking of people who work here.
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10i.  My ACO is prepared for dealing with misinformation, disinformation, or false rumors about the Census or the enumeration.
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10j.  The RCC is responsive to problems the ACO reports.
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10k.  My management team receives the guidance and training needed to meet ACO goals.
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10l.  Training I receive as ACOM prepares me to do my job.
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10m.  If you would like to comment about other aspects of the work environment with which you are either satisfied or dissatisfied, please do so in the box below.
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Update Leave

11.  Do/did you have any expected workload for the Update Leave operation in your area?
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12.  Which of the following best describes the status of the Update Leave operation in your area?
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13.  How satisfied or dissatisfied have you been with the following factors related to conducting Update Leave?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
13a.  Effectiveness of IT applications (e.g., LiMA, operational control system) to perform operational procedures
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13b.  Accuracy and efficiency of the optimizer
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13c.  Update/Leave training (e.g., timing, content, quality, logistics, etc.) for field staff (i.e., enumerators and CFSs)
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13d.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)
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13e.  Adequacy of changes to Update/Leave process/procedures to respond to COVID-19
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13f.  If you would like to comment about other aspects of conducting Update/Leave with which you are either satisfied or dissatisfied, please do so in the box below.
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Group Quarters Enumeration

14.  Either now or in the future, which of the following Group Quarters Enumeration response options, if any, do you expect your in-office staff (i.e., clerks and OOSs) to be involved with?
(Select one answer per row.)
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Yes
No
Don't know/Unsure
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14a.  Mail out/Mail Back of paper listing (new method post-COVID-19)
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14b.  Drop off/Pick up of questionnaires (DOPU)
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14c.  Facility Self-Enumeration (available only to military, correctional, and health care facilities)
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14d.  In-Person interviews (INP)
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14e.  Paper Response Data Collection (PRDC) – pick up paper listing
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14f.  eResponse or Electronic Response Data Transfer (ERDT)
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15.  For the Group Quarters Enumeration response options that involve your in-office staff (i.e., clerks and OOSs), which of the following best describes the status of the operation in your area?
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16.  Either now or in the future, which of the following Group Quarters Enumeration response options, if any, do you expect your in-field staff (i.e., enumerators and CFSs) to be involved with?
(Select one answer per row.)
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Yes
No
Don't know/Unsure
Reset
16a.  Mail out/Mail Back of paper listing (new method post-COVID-19)
(View responses) 		↻
16b.  Drop off/Pick up of questionnaires (DOPU)
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16c.  Facility Self-Enumeration (available only to military, correctional, and health care facilities)
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16d.  In-Person interviews (INP)
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16e.  Paper Response Data Collection (PRDC) – pick up paper listing
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16f.  eResponse or Electronic Response Data Transfer (ERDT)
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17.  For the Group Quarters Enumeration response options that involve your in-field staff (i.e., enumerators and CFSs), which of the following best describes the status of the operation in your area?
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18.  How satisfied or dissatisfied have you been with the following factors related to conducting Group Quarters Enumeration?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
18a.  Effectiveness of IT applications (e.g., operational control system, field – operational control system) to perform operational procedures
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18b.  Group Quarters Enumeration training (e.g., timing, content, quality, logistics, etc.) for in-office staff (i.e., clerks and OOSs)
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18c.  Group Quarters Enumeration training (e.g., timing, content, quality, logistics, etc.) for in-field staff (i.e., enumerators and CFSs)
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18d.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)
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18e.  If you would like to comment about other aspects of conducting Group Quarters Enumeration with which you are either satisfied or dissatisfied, please do so in the box below.
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Non-Response Follow Up

19.  If you have comments regarding successes, if any, that your ACO has experienced in preparing to conduct NRFU door-to-door (e.g., hiring, training, guidance, supplies, logistics, etc.), please describe those in the box below.
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20.  If you have comments regarding challenges, if any, that your ACO has experienced in preparing to conduct NRFU door-to-door (e.g., hiring, training, guidance, supplies, logistics, etc.), please describe those in the box below.
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21.  If you have other concerns in preparing to conduct NRFU door-to-door (e.g., hiring, training, guidance, supplies, logistics, etc.), please describe those in the box below.
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Other Comments

22.  If you would like to comment about (a) other practices, challenges, or factors that have affected the ACO's preparation for the census over the last few months, or (b) topics that you think we should consider exploring in future surveys, please do so in the box below.
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23.  If any other issues have arisen in your area related to obtaining an accurate count (e.g., reaching hard-to-count populations) please describe those in the box below.
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24.  If you have completed the survey, please click the "Completed" circle below. Clicking "Completed" lets us know that you are finished and that you want us to use your answers.
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Thank You

25.  Thank you for your participation!

You may view and print your completed survey by clicking the "Print" button below.
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