Survey of Area Census Office Managers - Questionnaire 5

U.S. Government Accountability Office

Introduction

  Thank you in advance for taking the time to share this information with GAO. If you have any questions about the survey, please (the name and contact information for three GAO staff appeared here).
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Background

  Have you previously participated in GAO's ACOM survey as ACOM or Acting ACOM for this ACO (______)?
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  The Census Bureau provided us with your name and email address. Is the following information correct?

Name: ______
Email: ______

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  Please provide your telephone number, including area code, so that we can call you, if necessary, to clarify your responses:
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  Please provide the following information so that we can contact you, if necessary, to clarify your responses.
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  First and last name:
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  Telephone number (Include area code):
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  E-mail address:
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  In what month and year did you become ACOM or acting ACOM?
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  Aside from the 2020 Census, do you have any prior Census Bureau work experience (e.g., ACS, Census 2010, 2000, etc.)?
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  If you are not the ACOM or Acting ACOM, please provide your title:
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Hiring Field Workers (for either GQE or NRFU)

1.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of hiring field workers (i.e., enumerators and CFSs)?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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1a.  Geographical distribution of workers (i.e., are the right numbers of workers located throughout the area to get the work done?)
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1b.  Finger printing procedures
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1c.  Background check procedures
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1d.  Number of applicants with the language skills needed in your area
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1e.  RCC/HQ procedures to support ACO’s field worker recruitment
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1f.  RCC/HQ procedures to support ACO’s field worker hiring
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1g.  Readiness and willingness of DAPPS office staff (i.e., clerks and OOSs) to return to the office
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1h.  If you would like to comment about other aspects of field worker recruitment and hiring with which you are either satisfied or dissatisfied, please do so in the box below.
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Group Quarters Enumeration

2.  Either now or in the future, which of the following Group Quarters Enumeration response options, if any, do you expect your in-office staff (i.e., clerks and OOSs) to be involved with?
(Select one answer per row.)
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Yes
No
Don't know/Unsure
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2a.  New method post-COVID-19, Mail out/Mail Back of paper listing
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2b.  Drop off/Pick up of questionnaires (DOPU)
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2c.  Facility Self-Enumeration (available only to military, correctional, and health care facilities)
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2d.  In-Person interviews (INP)
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2e.  Paper Response Data Collection (PRDC) – pick up paper listing
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2f.  eResponse or Electronic Response Data Transfer (ERDT)
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3.  Either now or in the future, which of the following Group Quarters Enumeration response options, if any, do you expect your in-field staff (i.e., enumerators and CFSs) to be involved with?
(Select one answer per row.)
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Yes
No
Don't know/Unsure
Reset
3a.  New method post-COVID-19, Mail out/Mail Back of paper listing
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3b.  Drop off/Pick up of questionnaires (DOPU)
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3c.  Facility Self-Enumeration (available only to military, correctional, and health care facilities)
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3d.  In-Person interviews (INP)
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3e.  Paper Response Data Collection (PRDC) – pick up paper listing
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3f.  eResponse or Electronic Response Data Transfer (ERDT)
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4.  How satisfied or dissatisfied have you been with the following factors related to conducting Group Quarters Enumeration?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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4a.  Quantity of field workers (i.e., enumerators and CFSs) hired for GQE workload
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4b.  Effectiveness of IT applications (e.g., operational control system, field – operational control system) to perform operational procedures
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4c.  Group Quarters Enumeration training (e.g., timing, content, quality, logistics, etc.) for in-field staff (i.e., enumerators and CFSs)
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4d.  Adequacy of changes to GQE process/procedures to respond to COVID-19 for in-office staff (i.e., clerks and OOSs)
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4e.  Adequacy of changes to GQE process/procedures to respond to COVID-19 for in-field staff (i.e., enumerators and CFSs)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
4f.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)
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4g.  Adequacy of information and management reports available to ACO to conduct GQE
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4h.  Cooperation of GQs with office staff and enumerators
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4i.  GQE will collect an accurate count of the GQ population
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4j.  If you would like to comment about other aspects of conducting Group Quarters Enumeration with which you are either satisfied or dissatisfied, please do so in the box below.
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Non-Response Follow Up

5.  Which of the following best describes the status of the Non-Response Follow Up operation in your area?
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6.  How satisfied or dissatisfied have you been with the following factors related to conducting Non-Response Follow Up?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
6a.  Total number of positions authorized
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6b.  Total number of authorized positions filled
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6c.  Effectiveness of IT applications (e.g., field - operational control system) for enumerators to perform operational procedures
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6d.  Content of training material to address local challenges
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6e.  Non-Response Follow Up training for in-field staff (i.e., enumerators and CFSs)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
6f.  Quantity of devices (e.g., iPhones, tablets) provided
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6g.  Quantity of other enumeration supplies (e.g., training manuals, job aids, kits) provided
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6h.  Added procedures for NRFU phone interviews
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6i.  Added procedures for reassigning devices among enumerators
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6j.  Accuracy of management reports and data provided to ACOM, ACO assistant managers, and CFMs
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6k.  Usefulness of management reports and data provided to ACOM, ACO assistant managers, and CFMs
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
6l.  Accuracy and efficiency of the optimizer to assign cases
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6m.  Flexibility provided to ACO to reassign cases when needed
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6n.  Usefulness of procedures of CFM review (e.g., review of dangerous cases, refusals, language barriers)
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6o.  Usefulness of CFS alerts
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6p.  Accuracy of address and location information (e.g., addresses found, in correct blocks, no duplicates)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
6q.  Procedures for enumerating large multi-unit structures
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6r.  Procedures for addressing other local enumeration challenges (e.g., language barriers, access to gated communities)
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6s.  Availability of enumerators to work when needed (e.g., mornings, evenings, Saturdays, or Sundays)
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6t.  Cooperation of households with enumerators
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6u.  Procedures and controls in place to collect accurate and high quality data
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6v.  Time and resources provided to meet production goals while maintaining data quality
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
6w.  Enumerators and their CFSs understanding different types of visit cases in their workload (i.e., NRFU, NRFU-RI, FV, etc.)
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6x.  Helpfulness of partnership staff in obtaining access to restricted addresses (e.g., gated communities, large multi-unit structures, etc.)
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6y.  Adequacy of adjustments to procedures in response to COVID-19
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6z.  Clarity of procedures for approving and processing overtime for DAPPS staff (i.e., clerks, OOSs, enumerators, CFSs)
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6aa.  If you have comments regarding successes, if any, conducting NRFU door-to-door, please describe those in the box below.
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6ab.  If you have comments regarding challenges, if any, conducting NRFU door-to-door, please describe those in the box below.
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Pandemic Preparedness and Response

7.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of pandemic preparedness and response?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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7a.  Clarity of HQ communication regarding its pandemic plan
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7b.  Clarity of RCC communication regarding its pandemic plan
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7c.  Timeliness of HQ communication regarding its pandemic plan
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7d.  Timeliness of RCC communication regarding its pandemic plan
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7e.  Adequacy of HQ pandemic guidance to protect the health and safety of census workers
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7f.  Adequacy of RCC pandemic guidance to protect the health and safety of census workers
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
7g.  ACO’s ability to manage employee concerns regarding health and safety on the job
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7h.  ACO’s ability to safeguard employee health and safety on the job
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7i.  ACO’s ability to maintain continuity of operations during an active pandemic
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7j.  Adequacy of space to protect the health and safety of workers in the office
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7k.  Adequacy of personal protection equipment to protect the health and safety of workers in the office
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7l.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)
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7m.  If you would like to comment about other aspects of pandemic preparedness and response with which you are either satisfied or dissatisfied, please do so in the box below.
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Partnership Program

8.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of the partnership program?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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8a.  Communication and coordination between the ACO and partnership program specialist
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8b.  Clarity of roles and responsibilities between the ACO and partnership program specialist
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8c.  Opportunities to provide feedback on the partnership program
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8d.  Efforts made by HQ/RCC and partnership program to improve communication and coordination between the ACO and partnership program specialist
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
8e.  Assistance to the ACO in communicating with community on pandemic-related operational details
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8f.  Responsiveness to ACO requests
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8g.  Helpfulness to ACO operations
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8h.  Assistance with local challenges
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8i.  Identification of MQAC sites (e.g., location, number of sites)
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8j.  If you would like to comment about other aspects of the partnership program with which you are either satisfied or dissatisfied, please do so in the box below.
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Information Technology

9.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of information technology?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
9a.  IT support (e.g., RCC, DSC) provided to ACO field and office workers for problems encountered
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9b.  Reliability of office systems (i.e., lack of down time, work interruptions)
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9c.  Reliability of devices (e.g., laptops, smartphones, tablets)
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9d.  Availability (or quantity) of devices (e.g., laptops, smartphones, tablets)
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9e.  Preparedness for handling situations such as lost or stolen equipment (e.g., laptops, mobile devices)
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9f.  Sufficiency of hardware and systems to support ACO staff working remotely
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
9g.  Total number of positions authorized for IT support (i.e., IT clerks) in the ACO
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9h.  Quality of clerks hired for IT support (e.g., skills, abilities, and performance)
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9i.  Effectiveness of the operational control system for assisting CFSs in managing enumerator work and tracking progress
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9j.  Effectiveness of the operational control system for facilitating communication between CFSs and enumerators
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9k.  Effectiveness of training related to the importance of protecting and securing data collected during the Census
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9l.  If you would like to comment about other aspects of information technology with which you are either satisfied or dissatisfied, please do so in the box below.
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Work Environment

10.  For the following questions on work environment, please indicate the extent to which you agree or disagree with the following statements.
(Select one answer per row.)
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Strongly agree
Generally agree
Neither agree nor disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Reset
10a.  My immediate supervisor(s) treats me fairly and with respect.
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10b.  My job makes good use of my skills and abilities.
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10c.  In general, I am utilized effectively.
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10d.  My immediate supervisor(s) acts with honesty and integrity toward me.
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10e.  My immediate supervisor(s) ensures that there is a clear link between my performance and recognition of it.
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10f.  My immediate supervisor(s) makes decisions in a timely manner.
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Strongly agree
Generally agree
Neither agree nor disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Reset
10g.  My immediate supervisor(s) respects and values differences among individuals (e.g., sex, race, sexual orientation, national origin, religion, age, cultural background, disability).
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10h.  Sufficient effort is made to get the opinions and thinking of people who work here.
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10i.  My ACO is prepared for dealing with misinformation, disinformation, or false rumors about the Census or the enumeration.
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10j.  The RCC is responsive to problems the ACO reports.
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10k.  If you would like to comment about other aspects of the work environment with which you are either satisfied or dissatisfied, please do so in the box below.
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Other Comments

11.  If you would like to comment about (a) other practices, challenges, or factors that have affected the ACO's preparation for the census over the last few months, or (b) topics that you think we should consider exploring in future surveys, please do so in the box below.
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12.  If any other issues have arisen in your area related to obtaining an accurate count (e.g., reaching hard-to-count populations) please describe those in the box below.
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13.  If you have completed the survey, please click the "Completed" circle below. Clicking "Completed" lets us know that you are finished and that you want us to use your answers.
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Thank You

14.  Thank you for your participation!

You may view and print your completed survey by clicking the "Print" button below.
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