Survey of Area Census Office Managers - Questionnaire 6

U.S. Government Accountability Office

Introduction

  Thank you in advance for taking the time to share this information with GAO. If you have any questions about the survey, please (the name and contact information for three GAO staff appeared here).

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Background

  Have you previously participated in GAO's ACOM survey as ACOM or Acting ACOM for this ACO (______)?
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  The Census Bureau provided us with your name and email address. Is the following information correct?

Name: ______
Email: ______

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  Please provide your telephone number, including area code, so that we can call you, if necessary, to clarify your responses:
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  Please provide the following information so that we can contact you, if necessary, to clarify your responses.
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  First and last name:
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  Telephone number (Include area code):
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  E-mail address:
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  In what month and year did you become ACOM or acting ACOM?
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  Aside from the 2020 Census, do you have any prior Census Bureau work experience (e.g., ACS, Census 2010, 2000, etc.)?
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  If you are not the ACOM or Acting ACOM, please provide your title:
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Non-Response Follow Up

1.  Which of the following best describes the status of the Non-Response Follow Up operation in your area?
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2.  How satisfied or dissatisfied have you been with the following factors related to conducting Non-Response Follow Up?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
2a.  Total number of positions authorized
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2b.  Total number of authorized positions filled
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2c.  Geographical distribution of workers (i.e., are the right numbers of workers located throughout the area to get the work done?)
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2d.  Number of workers with the language skills needed in your area
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2e.  Effectiveness of IT applications (e.g., field - operational control system) for enumerators to perform operational procedures
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2f.  Content of training material to address local challenges
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2g.  NRFU training for in-field staff (i.e., enumerators and CFSs)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
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2h.  Quantity of devices (e.g., iPhones, tablets) provided
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2i.  Quantity of other enumeration supplies (e.g., training manuals, job aids, kits) provided
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2j.  Added procedures for NRFU phone interviews
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2k.  Procedures for reassigning devices among enumerators
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2l.  Effectiveness of pay awards for DAPPS field staff (enumerators and CFSs), e.g., sped up NRFU, retained staff, increased hours
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2m.  Accuracy of management reports and data provided to ACOM, ACO assistant managers, and CFMs
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2n.  Usefulness of management reports and data provided to ACOM, ACO assistant managers, and CFMs
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
2o.  Accuracy and efficiency of the optimizer to assign cases
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2p.  Flexibility provided to ACO to reassign cases when needed
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2q.  Usefulness of procedures of CFM review (e.g., review of dangerous cases, refusals, language barriers)
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2r.  Usefulness of CFS alerts
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2s.  Accuracy of address and location information (e.g., addresses found, in correct blocks, no duplicates)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
2t.  Procedures for enumerating large multi-unit structures
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2u.  Procedures for addressing other local enumeration challenges (e.g., language barriers, access to gated communities)
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2v.  Availability of enumerators to work when needed (e.g., mornings, evenings, Saturdays, or Sundays)
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2w.  Cooperation of households with enumerators
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2x.  Procedures and controls in place to collect accurate and high quality data
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2y.  Time and resources provided to meet production goals while maintaining data quality
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
2z.  Enumerators and their CFSs understanding different types of visit cases in their workload (i.e., NRFU, NRFU-RI, FV, etc.)
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2aa.  Opportunity to improve NRFU interviewing practices based on feedback from CFSs to ACO management
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2ab.  Opportunity to improve NRFU interviewing practices based on feedback from CFSs to their enumerators
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2ac.  Helpfulness of partnership staff in obtaining access to restricted addresses (e.g., gated communities, large multi-unit structures, etc.)
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2ad.  Adequacy of adjustments to procedures in response to COVID-19
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2ae.  Clarity of procedures for approving and processing overtime for DAPPS staff (i.e., clerks, OOSs, enumerators, CFSs)
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2af.  If you would like to comment on other areas of conducting NRFU with which you are either satisfied or dissatisfied, please do so in the box below.
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NRFU Close Out

3.  Which of the following best describes the status of the NRFU Close Out in your area?
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4.  How satisfied or dissatisfied have you been with the following factors related to NRFU Close Out?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
4a.  Refresher training provided on NRFU Close Out procedures
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4b.  Guidance for identifying "best" enumerators to work NRFU Close Out cases
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4c.  Guidance for reassigning work to "best" enumerators to work NRFU Close Out cases
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4d.  Procedures for determining when CFS areas and/or CFM zones are eligible for Close Out
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4e.  If you would like to comment about other areas of conducting NRFU Close Out with which you are either satisfied or dissatisfied, please do so in the box below.
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Service-Based Enumeration

5.  Do you have any expected workload for the Service-Based Enumeration operation in your area?
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6.  Which of the following best describes the status of the Service-Based Enumeration operation in your area?
↻ Reset
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7.  How satisfied or dissatisfied have you been with the following factors related to conducting Service-Based Enumeration?
(Select one answer per row.)
(View responses)
   
Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
7a.  Procedures for conducting enumeration of TNSOLs
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7b.  Procedures for drop off/pick up option
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7c.  Ability to access service providers (e.g., homeless shelter)
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7d.  Readiness of service providers for enumeration
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7e.  Accuracy of expected population on SBE Enumeration Records
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7f.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)
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7g.  If you would like to comment about other areas of conducting Service-Based Enumeration with which you are either satisfied or dissatisfied, please do so in the box below.
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Enumerate Transitory Locations

8.  Do you have any expected workload for the Enumerate Transitory Locations operation in your area?
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9.  Which of the following best describes the status of the Enumerate Transitory Locations operation in your area?
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10.  How satisfied or dissatisfied have you been with the following factors related to conducting Enumerate Transitory Locations?
(Select one answer per row.)
(View responses)
   
Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
10a.  Effectiveness of IT applications (e.g., operational control system, field – operational control system) to perform operational procedures
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10b.  ETL training (e.g. timing, content, quality, logistics, etc.)
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10c.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)
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10d.  If you would like to comment about other areas of conducting Enumerate Transitory Locations with which you are either satisfied or dissatisfied, please do so in the box below.
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Pandemic Preparedness and Response

11.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of pandemic preparedness and response?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
11a.  Clarity of HQ/RCC communication regarding its pandemic plan
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11b.  Timeliness of HQ/RCC communication regarding its pandemic plan
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11c.  Adequacy of HQ/RCC pandemic guidance to protect the health and safety of census workers
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11d.  ACO’s ability to manage employee concerns regarding health and safety on the job
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11e.  ACO’s ability to safeguard employee health and safety on the job
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
11f.  ACO’s ability to maintain continuity of operations during an active pandemic
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11g.  Managers’ and supervisors’ use of remote management techniques (e.g. phone, text, email) versus in-person interactions
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11h.  Adequacy of space to protect the health and safety of workers in the office
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11i.  Adequacy of personal protection equipment to protect the health and safety of workers in the office
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11j.  Adequacy of personal protection equipment to protect the health and safety of workers in the field (i.e., enumerators and CFSs)
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11k.  If you would like to comment about other aspects of pandemic preparedness and response with which you are either satisfied or dissatisfied, please do so in the box below.
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Partnership Program

12.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of the partnership program?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
12a.  Communication and coordination between the ACO and partnership program specialist
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12b.  Responsiveness to ACO requests
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12c.  Identification of MQAC sites (e.g., location, number of sites)
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12d.  If you would like to comment about other aspects of the partnership program with which you are either satisfied or dissatisfied, please do so in the box below.
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Information Technology

13.  Over the last 2 weeks, how satisfied or dissatisfied have you been with the following aspects of information technology?
(Select one answer per row.)
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
13a.  IT support (e.g., RCC, DSC) provided to ACO field and office workers for problems encountered
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13b.  Reliability of office systems (i.e., lack of down time, work interruptions)
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13c.  Reliability of devices (e.g., laptops, smartphones, tablets)
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13d.  Availability (or quantity) of devices (e.g., laptops, smartphones, tablets)
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13e.  Sufficiency of hardware and systems to support ACO staff working remotely
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Very satisfied
Generally satisfied
Neither satisfied nor dissatisfied
Generally dissatisfied
Very dissatisfied
Don't know/Unsure
Not Applicable
Reset
13f.  Quality of clerks hired for IT support (e.g., skills, abilities, and performance)
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13g.  Effectiveness of the operational control system for assisting CFSs in managing enumerator work and tracking progress
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13h.  Effectiveness of the operational control system for facilitating communication between CFSs and enumerators
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13i.  If you would like to comment about other aspects of information technology with which you are either satisfied or dissatisfied, please do so in the box below.
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Work Environment

14.  For the following questions on work environment, please indicate the extent to which you agree or disagree with the following statements.
(Select one answer per row.)
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Strongly agree
Generally agree
Neither agree nor disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Reset
14a.  My immediate supervisor(s) treats me fairly and with respect.
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14b.  My job makes good use of my skills and abilities.
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14c.  In general, I am utilized effectively.
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14d.  My immediate supervisor(s) acts with honesty and integrity toward me.
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14e.  My immediate supervisor(s) ensures that there is a clear link between my performance and recognition of it.
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14f.  My immediate supervisor(s) makes decisions in a timely manner.
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Strongly agree
Generally agree
Neither agree nor disagree
Generally disagree
Strongly disagree
Don't know/Unsure
Not Applicable
Reset
14g.  My immediate supervisor(s) respects and values differences among individuals (e.g., sex, race, sexual orientation, national origin, religion, age, cultural background, disability).
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14h.  Sufficient effort is made to get the opinions and thinking of people who work here.
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14i.  My ACO is prepared for dealing with misinformation, disinformation, or false rumors about the Census or the enumeration.
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14j.  The RCC is responsive to problems the ACO reports.
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14k.  I have the technical skills needed to do my job.
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14l.  The ACO managers and workers under my direction have the technical skills needed to do their jobs.
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14m.  If you would like to comment about other aspects of the work environment with which you are either satisfied or dissatisfied, please do so in the box below.
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Priorities for Future Decennial Censuses

15.  What suggestions, if any, do you have for the timing of ACO-related activities (e.g., office opening, recruiting, hiring, training, etc.) in future decennial censuses? Please provide any suggestions in the box below.
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16.  What suggestions, if any, do you have for remote management of ACO-related activities (e.g., virtual trainings, virtual meetings, virtual recruitment efforts, etc.) in future decennial censuses? Please provide any suggestions in the box below.
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17.  What other suggestions, if any, do you have for ACO-related activities in future decennial censuses that you believe should be a high or very high priority? Please provide any suggestions in the box below.
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Management Competencies

18.  In your opinion, how important, if at all, are the following management competencies for being an effective ACOM?
(Select one answer per row.)
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Not important
Slightly important
Moderately important
Very important
Extremely important
Don't know/Unsure
Not Applicable
Reset
18a.  Change management: Adapts and helps staff to adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
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18b.  Conflict management: Manages and resolves disagreements in a constructive manner in order to minimize negative impact.
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18c.  External relations: Represents and speaks for the organization and its work, and develops relationships with a diverse range of other organizations.
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18d.  Human resource management: Effectively recruits, develops, utilizes, evaluates, and rewards employees.
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18e.  Knowledge management: Ensures that the right information is provided to the right people at the right time to make good decisions.
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Not important
Slightly important
Moderately important
Very important
Extremely important
Don't know/Unsure
Not Applicable
Reset
18f.  Morale building: Creates an organizational climate which promotes enthusiasm and dedication to achieving organizational goals.
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18g.  Supervision: Uses effective personnel practices in managing assigned staff, and deals appropriately with employee issues and problems.
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18h.  Team building: Consistently encourages, develops, sustains, and rewards cooperative working relationships.
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18i.  Time management: Uses time effectively and efficiently, concentrates efforts on the most important priorities, and adeptly handles several tasks at once.
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18j.  Of the management competencies referred to in the prior question, which three would you consider to be the most important for being an effective ACOM?
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  First:
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  Second:
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  Third:
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  If you have comments on these or other competencies that are important for being an effective ACOM, please provide them in the box below.
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Other Comments

19.  If you would like to comment about other practices, challenges, or factors that have affected the ACO's implementation of the census, please do so in the box below.
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20.  If any other issues have arisen in your area related to obtaining an accurate count (e.g., reaching hard-to-count populations) please describe those in the box below.
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21.  If you have completed the survey, please click the "Completed" circle below. Clicking "Completed" lets us know that you are finished and that you want us to use your answers.
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Thank You

22.  Thank you for your participation!

You may view and print your completed survey by clicking the "Print" button below.
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