Q37: Who did you contact to dispute? (of those who said 'yes' to Q34)

Demographic and experience categories The lender A CRA Both the lender and a CRA Some other agency Do not know
All respondents 29.4 ( 3.1) 31.5 ( 3.1) 30.3 ( 3.1) 5.8 ( 1.5) 3.0 ( 1.0)
AGE GROUP          
18 to 24 37.5 (17.6) 29.5 (16.1) 20.6 (14.6) 6.2 ( 6.2) 6.2 ( 6.2)
25 to 34 27.1 ( 8.1) 26.9 ( 7.3) 38.9 ( 8.6) 4.1 ( 3.1) 3.0 ( 2.1)
35 to 44 28.9 ( 6.3) 35.8 ( 7.0) 30.1 ( 6.3) 1.0 ( 1.0) 4.2 ( 2.5)
45 to 54 32.2 ( 6.4) 29.2 ( 5.8) 29.2 ( 6.0) 7.6 ( 3.4) 1.8 ( 1.3)
55 to 64 28.3 ( 6.9) 25.7 ( 6.6) 32.6 ( 7.0) 10.8 ( 4.9) 2.7 ( 2.7)
65 and older 34.3 (10.0) 42.4 ( 9.9) 8.1 ( 5.1) 12.7 ( 6.8) 2.5 ( 2.5)
INCOME          
Less than $25000 24.5 ( 5.7) 24.6 ( 5.7) 29.7 ( 6.2) 11.8 ( 4.1) 9.4 ( 4.2)
$25000 to $49999 29.2 ( 7.0) 39.8 ( 6.9) 26.0 ( 6.2) 2.0 ( 1.4) 3.0 ( 2.2)
$50000 to $74999 30.4 ( 6.2) 29.5 ( 6.0) 33.4 ( 6.0) 5.2 ( 2.8) 1.5 ( 1.1)
$75000+ 32.8 ( 6.3) 28.3 ( 6.2) 32.7 ( 6.5) 6.2 ( 3.2) 0.0 ( 0.0)
EDUCATION          
Less than high school 10.6 ( 7.2) 44.7 (12.6) 23.5 (10.7) 4.2 ( 4.2) 17.1 (11.0)
High school 35.9 ( 7.0) 33.0 ( 6.7) 22.3 ( 5.4) 6.7 ( 2.8) 2.0 ( 1.4)
Some post-secondary education 28.5 ( 5.2) 25.4 ( 4.8) 33.3 ( 5.3) 9.4 ( 3.3) 3.4 ( 1.8)
BA or more 28.5 ( 4.9) 34.8 ( 5.3) 32.8 ( 5.2) 2.3 ( 1.5) 1.6 ( 1.2)
ETHNICITY          
White 31.8 ( 4.0) 29.7 ( 3.9) 29.3 ( 3.8) 6.1 ( 1.9) 3.2 ( 1.3)
Black 24.8 ( 5.1) 39.8 ( 6.1) 27.0 ( 5.4) 7.0 ( 3.0) 1.3 ( 1.3)
Hispanic 20.9 ( 8.3) 30.5 ( 8.8) 38.1 ( 8.8) 5.0 ( 3.5) 5.4 ( 3.8)
Other 22.5 (12.4) 35.1 (14.7) 42.4 (16.0) 0.0 ( 0.0) 0.0 ( 0.0)
SEX          
Male 25.5 ( 5.1) 35.2 ( 5.3) 30.9 ( 5.1) 7.3 ( 2.7) 1.0 ( 1.0)
Female 32.4 ( 3.9) 28.6 ( 3.7) 29.8 ( 3.7) 4.7 ( 1.5) 4.5 ( 1.6)
EMPLOYMENT STATUS          
Actively employed (FT or PT) 27.8 ( 3.8) 31.6 ( 4.0) 33.0 ( 4.0) 4.4 ( 1.7) 3.2 ( 1.3)
Student 15.4 (14.7) 23.2 (16.6) 61.4 (21.2) 0.0 ( 0.0) 0.0 ( 0.0)
Not employed (homemaker, retired, unemployed) 30.9 ( 6.1) 28.4 ( 5.7) 25.4 ( 5.2) 11.6 ( 3.8) 3.7 ( 2.2)
Other 41.7 (11.7) 41.8 (11.4) 14.0 ( 6.3) 2.4 ( 2.4) 0.0 ( 0.0)
GEOGRAPHIC RESIDENCE          
Resident of a free report state (CO, GA, ME, MD, MA, NJ, VT) 24.1 ( 5.3) 37.4 ( 6.1) 32.6 ( 5.8) 3.2 ( 1.9) 2.7 ( 1.9)
Resident of another state 30.4 ( 3.6) 30.4 ( 3.5) 29.9 ( 3.5) 6.3 ( 1.7) 3.0 ( 1.1)
FINANCIAL AND CREDIT REPORT EXPERIENCE          
Obtained a credit report 28.6 ( 3.2) 32.4 ( 3.3) 31.9 ( 3.2) 5.4 ( 1.4) 1.7 ( 0.7)
Did not obtain a credit report 40.4 (11.6) 18.2 ( 7.8) 6.7 ( 4.8) 12.8 ( 8.8) 22.0 (10.1)
           
Obtained credit score 25.4 ( 3.8) 32.9 ( 4.3) 34.9 ( 4.2) 5.7 ( 1.9) 1.1 ( 0.7)
Did not obtain credit score 34.2 ( 5.0) 29.7 ( 4.5) 24.7 ( 4.3) 6.1 ( 2.2) 5.2 ( 2.0)
           
Disputed information on credit report 29.4 ( 3.1) 31.5 ( 3.1) 30.3 ( 3.1) 5.8 ( 1.5) 3.0 ( 1.0)
Did not dispute credit report information . ( . ) . ( . ) . ( . ) . ( . ) . ( . )
           
Had an auto or mortgage loan 30.7 ( 3.3) 31.0 ( 3.3) 31.0 ( 3.3) 5.1 ( 1.5) 2.3 ( 0.9)
Did not have an auto or mortgage loan 16.7 ( 8.3) 36.6 ( 9.6) 24.3 ( 8.3) 12.7 ( 6.3) 9.7 ( 5.6)
           
Was a victim of identity theft 26.1 ( 6.2) 31.9 ( 6.6) 35.6 ( 6.5) 6.4 ( 3.8) 0.0 ( 0.0)
Was not a victim of identity theft 30.1 ( 3.6) 31.4 ( 3.5) 29.1 ( 3.5) 5.7 ( 1.6) 3.7 ( 1.2)
           
Obtained credit report due to an adverse action 18.8 ( 5.8) 37.0 ( 7.1) 39.6 ( 7.0) 3.7 ( 1.9) 0.8 ( 0.8)
Did not obtain credit report due to an adverse action 32.7 ( 3.6) 29.8 ( 3.4) 27.4 ( 3.3) 6.5 ( 1.8) 3.6 ( 1.3)

Percent estimates totaling 100% within each demographic and experience category, with standard errors in parentheses
 
GAO-05-411SP Credit Reporting Literacy Survey Data
Full Report: GAO-05-223