Disclosure of Service Additional Question

30.	Thinking back to a question you answered a few minutes ago, I'm going to ask you about your response regarding satisfaction with how well key aspects of your wireless service plan were explained orally or in writing when you signed up for it. You said you were (insert answer from Q18) with this; why did you say this? Any other reason? (Only asked if Q18 = 3, 4, or 5.)
	(Check all that apply.)
	1.		Rates, such as the cost of calls per minute, and the cost of text messages
	2.		Rates for data use
	3.		Costs for "roaming" outside the local area
	4.		Additional fees or taxes that appear on the monthly bill
	5.		Costs incurred for terminating a contract early
	6.		Limitations of wireless coverage in the local area, such as "dead zones"
	7.		Availability of E-911 in the local area
	8.		Whom to contact if there are problems with the wireless service or handset
	9.		Other
	10.		Don't know
	11.		Refuse

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Full Report: GAO-10-34

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