• Introduction and Screening
  • Principal Phone Service Used
  • Type of Wireless Phone Service
  • Service Decisions
  • Wireless Phone Service Usage
  • Overall Satisfaction with Wireless Phone Service
  • Satisfaction with Specific Aspects of Wireless Phone Service
  • Call Quality Additional Questions
  • Billing Additional Questions
  • Customer Service Additional Questions
  • Disclosure of Service Additional Question
  • Contract or Agreement Terms Additional Question
  • Coverage
  • Expectation of Coverage
  • Availability of Information
  • Advertising/Marketing
  • Desire to Switch Providers
  • Complaints - Knowledge of Where to Complain
  • Complaints Submitted
  • Unsolicited Calls or Text Messages
  • Demographics
  • Interviewer

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