Contract or Agreement Terms Additional Question

31.	I'm going to ask you about your response to another question regarding satisfaction with the terms of your current or most recent wireless phone service contract or agreement. You said you were (insert answer from Q19) with this; why did you say this? Any other reason? (Only asked if Q19 = 3, 4, or 5.)
	(Check all that apply.)
	1.		Rates in general are too high
	2.		Rates for text messaging are too high
	3.		Have to pay a hefty fee for terminating service before the contract expires
	4.		The contract time period was extended because of changes the customer requested to the service
	5.		No ability to negotiate the contract with the provider
	6.		No ability to make changes to the service
	7.		Initial service trial period was too short
	8.		Other
	9.		Don't know
	10.		Refuse

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Full Report: GAO-10-34

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