Billing Additional Questions

23.	Who is primarily responsible for paying for your wireless phone service?
	(Click one.)
	1.		You are primarily responsible
	2.		You share the responsibility with someone else
	3.		Someone other than you is primarily responsible (Skip to Q27)
	4.		Other (Skip to Q27)
	5.		Don't know (Skip to Q27)
	6.		Refuse

24.	Now I'm going to ask you some specific questions about wireless billing or payment problems related to your current or most recent provider that you may have experienced since the beginning of 2008. If you switched providers during that time, please answer only based on your experience with your current or most recent provider. Since the beginning of 2008, how often, if at all, have you had difficulty understanding your wireless phone service bill or statement of charges? Would that be…
	(Click one.)
	1.		None of the time
	2.		Some of the time
	3.		Most of the time
	4.		All of the time
	5.		Don't know/Not sure
	6.		Refuse

25.	Since the beginning of 2008, how often, if at all, have your wireless phone service bills or charges ever been inaccurate? Would that be…
	(Click one.)
	1.		None of the time
	2.		Some of the time
	3.		Most of the time
	4.		All of the time
	5.		Don't know/Not sure
	6.		Refuse

26.	Since the beginning of 2008, how often, if at all, did you receive charges related to your wireless phone service that you did not expect? Would that be…
	(Click one.)
	1.		None of the time
	2.		Some of the time
	3.		Most of the time
	4.		All of the time
	5.		Don't know/Not sure
	6.		Refuse

---

Full Report: GAO-10-34

Table of Contents | Previous | Next