Call Quality Additional Questions

20.	Now I'm going to ask you some specific questions about wireless call quality problems that you may have experienced with your current or most recent wireless phone service since the beginning of 2008. For each, I will ask you how often, if at all, you experience such problems. How often do you have a problem with getting a call through because you get a fast busy signal or a message saying the call failed?
	(Click one.)
	1.		Never
	2.		Less than 10 percent of the time
	3.		Between 10 percent and one-third of the time
	4.		More than one-third of the time
	5.		Don't know
	6.		Refuse

21.	How often do you have a problem with a call being cut off or dropped before you finish a call?
	(Click one.)
	1.		Never
	2.		Less than 10 percent of the time
	3.		Between 10 percent and one-third of the time
	4.		More than one-third of the time
	5.		Don't know
	6.		Refuse

22.	How often do you have a problem hearing or understanding what the other person on the phone is saying because of a bad connection or an echo?
	(Click one.)
	1.		Never
	2.		Less than 10 percent of the time
	3.		Between 10 percent and one-third of the time
	4.		More than one-third of the time
	5.		Don't know
	6.		Refuse

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Full Report: GAO-10-34

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