| For the following questions, please interpret "performance measures" in the broadest sense. |
| 6. |
Are there performance measures for the program(s)/operation(s)/ project(s) that you are involved with? | ||
| 1. | |||
| 2. | (Click here to skip to question 9.) | ||
| 3. | (Click here to skip to question 9.) | ||
| 7. | To what extent, if at all, do you agree with the following statements as they relate to performance measures for the program(s)/operation(s)/project(s) that you are involved with? (Select one answer in each row.) |
| To a very great extent | To a great extent | To a moderate extent | To a small extent | To no extent | No basis to judge/Not applicable | ||
|---|---|---|---|---|---|---|---|
| 7a. | We have performance measures that tell us how many things we produce or services we provide. (Output measures) | ||||||
| 7b. | We have performance measures that tell us if we are operating efficiently. (Efficiency measures) | ||||||
| 7c. | We have performance measures that tell us whether or not we are satisfying our customers. (Customer service measures) | ||||||
| To a very great extent | To a great extent | To a moderate extent | To a small extent | To no extent | No basis to judge/Not applicable | ||
|---|---|---|---|---|---|---|---|
| 7d. | We have performance measures that tell us about the quality of the products or services we provide. (Quality measures) | ||||||
| 7e. | We have performance measures that would demonstrate to someone outside of our agency whether or not we are achieving our intended results. (Outcome measures) | ||||||
| 7f. | We have performance measures that link our product or service costs with the results we achieve. (Cost-benefit measures) | ||||||
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