Now I'm going to ask you about your level of satisfaction with specific aspects of your current or most recent wireless phone service. For each tell me if you are very satisfied, somewhat satisfied, neither satisfied nor dissatisfied, somewhat dissatisfied, or very dissatisfied. If you have no basis to judge a particular aspect of service, such as terms of the service agreement, or if you did not sign the agreement, please say so. (Q15-Q19 were asked in random order.)
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15.
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How satisfied or dissatisfied are you with the accuracy and clarity of the billing or charges for your wireless phone service? Would that be… | ||
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16.
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How satisfied or dissatisfied are you with the quality of the calls you make or receive on your wireless phone, including your ability to make calls that go through and are not dropped during the conversation? Would that be… | ||
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17.
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How satisfied or dissatisfied are you with your experience getting help from your wireless service provider's customer service? Would that be… | ||
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18.
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How satisfied or dissatisfied are you with how well the key aspects of your service plan were explained orally or in writing when you signed up for it? Would that be… | ||
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19.
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How satisfied or dissatisfied are you with the terms of your wireless phone service contract or agreement? Would that be… | ||
| (Click one.) | |||
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| 2. | |||
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